Tektronix Phaser 740 User Manual

P H A S E R® 7 4 0 a n d 7 4 0 L LASER PRINTERS

User Guide

www.tek.com/Color_Printers/

Tektronix Supplies Getting The Most From Your Printer Printing All About Media Loading Media Trays Using the Multi-Purpose Tray Duplex Printing Front Panel Messages Troubleshooting Print Quality Media Jams Occasional Cleaning Printing Help Pages from the Front Panel Consumables Controlling Color Density Getting More Information Getting Help

1 2 3 4 7 8 16 20 21 26 32 33 37 38 41 42

Symbols

Note

General information

Caution

Use caution or damage to the printer may result.

Hot

Hot surface on or in the printer. Use caution to avoid personal injury.

Tektronix

and Phaser® are registered trademarks of Tektronix, Inc.

Tektronix Supplies

Supplies Order number Description

Toner Cartridges Hi-Capacity Standard Color

016-1656-00 016-1684-00 Black 016-1657-00 016-1685-00 Cyan 016-1658-00 016-1686-00 Magenta 016-1659-00 016-1687-00 Yellow

Fuser

Fuser Roll Imaging Unit Transfer Kit Main Charge Grid Laser paper

A/Letter (U.S.) 016-1368-00 500 sheets A4 (Metric Letter) 016-1369-00 500 sheets

Glossy Coated paper

A/Letter (U.S.) 016-1704-00 100 sheets A4 (Metric Letter) 016-1705-00 100 sheets

Transparencies

A/Letter (U.S.) 016-1654-00 50 sheets A4 (Metric Letter) 016-1655-00 50 sheets

016-1660-00 016-1661-00

016-1663-00 016-1662-00 016-1664-00 016-1665-00

110 volt 220 volt

Ordering Information

Accessories Order number Description

Paper T rays

Transparency T rays

Automatic Duplex / Lower Tra y Assembly

Printer Cart Cleaning Kit Alcohol Cleaning Wipes Printer CD-ROM Printer Diskettes

436-0282-02 A/Letter (U.S.) 436-0283-02 A4 (Metric Letter) 436-0314-02 Legal 436-0284-02 A/Letter (U.S.) 436-0285-02 A4 (Metric Letter) ZDPLX Includes one each: Duplex Unit,

ZCARTA 016-1710-00 006-7824-01 Pack of 10 063-3079-00 -00 English 063-3078-00

Paper tray, and Transparency tray; order option 01 for Metric.

-10 French

-20 Italian

-30 German

-40 Spanish

-70 Chinese,

-80 Chinese,

-90 Korean

To order supplies and accessories, contact your local dealer or visit the Tektronix web site:

www.tek.com/Color_Printers/supplies

Simpliﬁed

Traditional

Ordering Information

Getting The Most From Your Printer

Supplies Startup Kit

Z740SS

Option 01 for Metric

Color Kit

Z740LCS

Automatic Duplex/ Lower T ray Assembly

ZDPLX

Option 01 for Metric

Plus Feature Set

Z740FP*

* Includes installation

Scanner support

Requires Plus Features

■

4 Standard color Toner Cartridges (CMYK)

■

Glossy Coated Paper (100 sheets) Tektronix Transparencies (50 sheets)

■

Converts a Phaser 740L color-capable printer to a full-color printer:

■

Adds three color toners.

■

Converts the Phaser 740L product warranty from a 1-year return-to-depot the

remainder of the warranty period

■

Automatic

Lower Tray Assembly

■

Increased paper-printing capacity

■

Increased printing versatility and convenience

■

1200 dpi

■

Premium print-quality mode Adds SCSI card for connecting an external hard

■

duplex with the Duplex Unit

to a 1-year on-site

drive or a copy unit Check Print and Quick Collate functionality

■

Requires a minimum of 64 Mbytes of memory (must be purchased separately)

■

Use your printer as a color copier. For a list of supported scanners, contact your

■

local Tektronix reseller, or visit the Tektronix web site.

External Hard Disk

ZDISK

PhaserShare® Network Card

for

ZNBFE ZNBTR ZNBLT

PhaserLink™ Software

Requires network connection via TCP/IP

■

Required for collation

■

Extends font capacity Requires Plus Feature set

■

Easy to install Increases speed and shareability

■

High-performance network connectivity 100Base-T Ethernet Token Ring LocalTalk

View printer status using any web browser.

■

Control printer settings.

■

Link to online documentation via the World

Wide Web.

■

Receive electronic mail when consumables are

low or other printer maintenance is required.

Additional memory

ZMB32 ZMB64 ZMB128

Improved performance

■

32 Mbytes 64 Mbytes

128 Mbytes

Print Quality Modes

Standard

Premium Monochrome

Premium

Requires Plus Features

Fast Monochrome

Fast Color

Presentation

General-purpose mode for full-color

■

Highest-quality monochrome (gray scale)

■

Highest-quality color prints.

■

Near-photographic detail.

■

Fastest gray scale printing. Recommended for documents with lots of

■

Fastest full-color output.

■

Excellent output using CMY toners for

■

Smoothest and brightest large-area ﬁlls.

■

Useful for printing paper copies of

printing.

prints.

black text.

raster image data or color graphics.

overhead presentations.

TekColor™ Color Corrections

Automatic

SWOP

Euroscale Commercial Toyo

DIC

None

Vivid Color sRGB Display

Automatically applies the best color correction mode to

■

each element on the page.

■

Speciﬁcation for Web Offset Publications. Used to match U.S. press standards.

■

Used to match equivalent Imation Matchprint® proofs.

■

Used to match commercial Imation Matchprint® proofs. Used to match commercial Toyo printing inks on

■

coated paper.

■

Used to match Dai Nippon printing inks on coated paper.

■

No color correction made to colors. Used with the PANTONE® Color Chart for PANTONE®

■

Color matching.

■

Produces the brightest possible colors. Adjusts color to closely approximate the colors on a

■

standard display screen.

To learn more about using color, visit our color web site:

www.colorize.com

Printing

Media

All About Media

Paper T ra ys

Laser paper only

Tray sizes:

■

A/Letter A4 Legal

■

60 - 90 g/m2, 16 - 24 lb.

■

250-sheet capacity

■

Use Tektronix media for best results

Load only laser paper in the paper trays; specialty media (such as glossy paper, card stock, en velopes , and labels) must be loaded in the Multi-Purpose Tray.

T ransparency Tray

Tektronix transparencies only

■

Tray sizes: A/Letter A4

100-sheet capacity

■

Always use Tektronix

PAPER

33100-38

■

transparencies for best results

TRANSPARENCY

33100-20

Multi-Purpose T ray

33100-21

Laser paper

A/Letter A4 Legal

■

75 - 150 g/m2, 20 - 40 lb.

Tektronix transparencies

■

A/Letter A4

Tektronix Glossy Coated paper

■

A/Letter A4

Laser labels

■

A/Letter A4

■

Recommended Avery™ labels (U.S.: 5160, 5164; Metric: L7162, L7165)

Tektronix Fabric Transfer media

A/Letter A4

■

Envelopes

■

#10

Other media

■

Cover stock up to 163 g/m2, 60 lb.

■

Card stock up to 163 g/m2, 40 lb. Index up to 163 g/m2, 90 lb.

■

Media sizes supported in the Multi-Purpose Tray

88.9 x 254 mm – 216 x 355.6 mm

Metric: U.S.:

3.5 x 10 in. – 8.5 x 14 in.

Supported page sizes and image area

33100-22

The printer supports four media sizes, which you select in the supported printer driver).

Media Page size Print area Top /

1 Letter 2 A4 3 Legal 4 #10 Envelope

8.5 x 11 in. 8.2 x 10.6 in. .2 in. .15 in.

210 x 297 mm 200 x 287 mm 5 mm 5 mm

8.5 x 14 in. 8.2 x 13.6 in. .2 in. .15 in.

4.13 x 9.5 in. (104.8 x 241.3 mm)

3.8 x 9.2 in. (96.5 x 233.7 mm)

screen (using a

Margins

Bottom

.16 in. (4.1 mm)

Sides

.14 in. (3.6 mm)

Loading Media Trays

Push down on the tray’s metal plate until it clicks, locking it in place.

Fan the media to release sheets that are stuck together.

Place the media in the tray under the hooks.

Place the side to be printed (for example, letterhead paper)

face-down

4 Transparencies:

face-up

Tray capacity:

under the hooks.

Paper: 250 sheets

■

■ Tektronix Transparencies: 100 sheets

Keep the media level below the indicator on the tray’s label; otherwise, the printer may jam.

under the hooks.

Place the Tektronix logo strip

PAPER

TRANSPARENCY

33100-48

Loading Media Trays

33100-23

Multi-Purpose Tray

Using the Multi-Purpose Tray

1 Adjust the guides for the width of the media. 2 Adjust the Media Thickness switch for the media you are using (see

page 9).

3 Insert the media, printing side

logo strip is

4 Select the media type at the front panel:

Paper Paper 2nd Side

Transparency Coated Paper

Card or Envelope

Label Fabric Transfer

5 In the Print screen (using a supported driver), select Multi-Purpose T ray .

face-down

■ Standard paper and letterhead 75 - 105 g/m

■ Duplex laser paper

■ Tektronix transparencies

■ Tektronix Glossy Coated paper

■ Heavy paper 109 - 150 g/m

■ Card stock / Index

■ Cover stock

■ Envelope

■ Laser labels

■ Tektronix Fabric Transfer media

The printer waits a minute for you to select the media type. After a minute, the job prints, using the previously selected media type.

Send the job to the printer.

face-up

(for Tektronix transparencies, the

, 20 - 28 lb.

, 29 - 40 lb.

Setting Media Thickness

Manually select a media thickness for the most reliable paper-picking from the Multi-Purpose Tray.

1 Open the left side door. The blue media

thickness switch has three settings and is located on the paper feeder.

2 Move the switch to the desired setting:

Thin Medium Thick

Standard laser paper 75 - 105 g/m

(20 - 28 lb.)

For the best coverage when using laser paper heavier than 105 g/m2 (28 lb.) in the Multi-Purpose Tray, select Card as the media type.

Heavy laser paper 109 - 150 g/m2 (29 - 40 lb.) Tektronix Glossy Coated paper Tektronix transparencies

Thin Thick

Medium

Cover stock up to 163 g/m2(60 lb.) Card stock up to 163 g/m Index up to 163 g/m Tektronix Fabric Transfer media Laser labels #10 Envelopes

(40 lb.) (90 lb.)

33100-24

Loading specialty media

Envelopes Tektronix T ransparencies Letterhead Laser Labels

Here

Place

Stamp

1234567

Never use envelopes with windows or metal clasps; they will damage the printer. Use envelopes that are at least #10-size.

<105 g/m

28 lb.

>105 g/m

28 lb.

33100-25

Never use media for inkjet printers; inkjet media may damage the Fuser. Tektronix laser media are specially designed for this printer.

Paper 2nd Side Tektronix Fabric Transfer Tektronix

Glossy Coated Paper

33100-26

For best results on double-sided printing, use 90 g/m2 (24 lb. bond) laser paper.

Feed Fabric Transfer Media one sheet at a time; otherwise the media may jam.

Printing Envelopes

33100-47

Place

Stamp

Here

Place

Stamp

Here

1 Prepare each envelope: tuck in the envelope ﬂap. 2 Adjust the printer’s media thickness switch to Thick. 3 Adjust the printer’s media guides for the width of your envelopes. 4 Insert the envelopes (maximum capacity is 10-15, depending on

thickness):

■ Short end enters

■ Side to be printed is

■ The edge where you place the stamp enters the printer

some applications; make a test print before proceeding.

ﬁrst

face-up

ﬁrst

5 At the front panel prompt, scroll to Card or Envelope and press OK. 6 In the front panel’s Printer Defaults menu, scroll to Multi-Purpose

Media and select #10 Envelope under Media Size.

7 In your application:

■ Create a document with these measurements:

■ Width: 4.13 in. (104.1 mm)

■ Length: 9.5 in. (241.3 mm)

■ Margins: .2 in. (5 mm)

Guidelines for envelope printing

■ Use envelopes that are at least #10-size

(4.13 x 9.5 in. / 104.1 x 241.3 mm).

■ No plastic windows or metal clips.

■ Access the Page Setup menu and make these

selections:

■ Paper Size: #10 Envelope

■ Orientation: Landscape

8 In the Print screen (using a supported printer driver),

make this selection and send the job to the printer.

■ Paper Source: Multi-Purpose Tray

■ No exposed gummed surfaces.

■ Tuck the gummed ﬂap into the envelope.

■ Single-sided printing only.

■ Keep unused envelopes in their original packaging.

This printer is not made to handle high-capacity production envelope printing. Envelopes may wrinkle depending on weight and stiffness of envelope media.

Printing on labels

33100-46

Recommended Avery™ labels:

A/Letter: 5160

5164

A4: L7162

L7165

At the printer

1 Adjust the printer’s media thickness switch to Thick.

2 Insert the label sheets (maximum capacity is 30 sheets):

■ Side to be printed is

■ The top of the sheet enters the printer

3 At the front panel prompt, scroll to Label and press OK.

face-up

ﬁrst

In the application

1 If your application has a setting for Avery

™

a template. Otherwise, refer to the instructions included with the labels for margin settings.

Avery labels

■ A/Letter: 5160

■ A4: L7162

5164

L7165

labels, use it as

Guidelines for printing on labels

■ Recommended labels: Use Avery labels.

■ Each label is at least 25.4 x 66.7 mm (1 x 2.625 in.) in size.

Smaller labels may peel off and damage printer components.

■ If any of the labels on a sheet are missing, do not use that

sheet; it may damage printer components.

2 In the Print screen, select the Multi-Purpose T ray . Send

the job to the printer.

■ When selecting Label as the media type, the printer

requires that room temperature be cooler than 27˚ C (81˚ F). If the temperature is above this, the printer reports an error and stops printing.

Automatic Duplex Printing

PAPER

1234567

Duplex

Paper

33100-37

Automatic duplex printing requires that the Lower Tray Assembly be installed.

1 Make sure that the Duplex Unit is inserted in the printer’s

upper (a) slot.

Never put media in the Duplex Unit; the printer will report a media jam.

2 Load 75 - 90 g/m2 (20 - 24 lb.) paper in the paper tray.

If you are using pre-printed paper, such as letterhead:

■ Place the ﬁrst side to be printed

■ Place the top of the page under the paper tray’s hooks.

face-down

This example shows letterhead paper.

3 Insert the paper tray in the printer’s middle (b) or lower (c)

tray slots.

A/Letter

Paper

For best results with duplex printing, use 90 g/m2 (24 lb.) laser paper.

Legal

Paper

4 Decide on a binding preference (how the page

turns) for Step 5:

Landscape Portrait

Long

edge

5 In the Print screen, select the Duplex option

preference:

Macintosh Drivers:

LaserWriter 8.5.1

■ From the pull-down menu, choose Layout.

■ Select Print on Both Sides.

■ Select a binding preference.

and

a binding

Short

edge

9102-50

LaserWriter 8.3.4

PC Drivers:

Windows 95/ Windows 98

Windows NT4

■ Click Options.

■ Select 2-Sided Printing.

■ Select Short-Edge Binding or Long-Edge Binding.

■ Click Properties.

■ Click Paper.

■ Click More Options and select your binding

preference.

■ Click Properties.

■ Click Advanced.

■ Under Paper/Output, select your option for

Print on Both Sides.

Duplex Printing

Manual Duplex Printing: Multi-Purpose Tray

Side 1

For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-speciﬁc).

1 Insert paper with the side to be printed

letterhead paper.

2 In the printer’s front panel, select the media type at the prompt.

Front panel selection Media type

Paper: Coated Paper:

Card or Envelope:

Standard laser paper 90 - 105 g/m2, 24 - 28 lb. Tektronix Glossy Coated paper Card stock Heavy laser paper 109 - 150 g/m

3 In the Print screen (using a supported driver), select Multi-Purpose

Tray as the Paper Source or Tray Selection. Send the job to the

printer.

4 Remove the printed paper from the output tray.

face-up

. This example shows

, 29 - 40 lb.

Two-sided printing on specialty media can shorten component life.

1234567

32564-06

For best results with duplex printing, use 90 (24 lb.) laser paper.

g/m2

Side 2

For a multi-page document, print even-numbered pages for Side 2. (This selection is application-speciﬁc).

1 Insert the paper with the blank side

face-up

2 In the printer’s front panel, select the media type at the prompt.

Front panel selection Media type

Paper 2nd Side: Coated Paper:

Card or Envelope:

Standard laser paper 90 - 105 g/m2, 24 - 28 lb. Tektronix Glossy Coated paper Card stock Heavy laser paper 109 - 150 g/m

, 29 - 40 lb.

3 In the Print screen (using a supported driver), select Multi-Purpose

Tray as the Paper Source or Tray Selection. Send the job to the printer.

4 Remove the printed paper from the output tray.

1234567

32564-07

Front Panel Messages

Message Action Page

<color>:low Energy Star Mode

Wake Up Menu Error XX

Fuser:replace Fuser Roll:replace Imaging Unit:replace Jam at <Location>

Open <door> Main Charge Grid:replace Media Tray:empty MPT:<media type>

<--- ---> OK

Stopped: Fuser Roll:replace

Stopped: replace <color> Transfer Kit:replace

The displayed color Toner Cartridge is running out; replace it soon. The printer is in energy conservation mode. Press the Wake Up button on the front panel or send a print job

to bring the printer to Ready.

1 Press the Info button for problem information. Follow any steps listed. 2 If the failure persists, note the display’s error number. 3 Look up the error number in the online topic “Error Codes” on the printer’s CD-ROM or the web site at

www2.tek.com/merlin/tko.

Replace the Fuser soon. Replace the Fuser Roll soon. Replace the Imaging Unit soon. A media jam has occurred at the indicated location. The second line of the message indicates the location

of the jam. Replace the Main Charge Grid soon. Reﬁll the media tray. If your printer has a Lower Tray Assembly, the choices include Upper, Middle, or Lower. 7 Media has been loaded in the Multi-Purpose Tray; select that media type in the front panel. Press the arrows

to scroll to the appropriate media type; press OK. The printer waits a minute for you to select a media type at the front panel prompt. After a minute, the job prints, using the previously selected media type.

Replace the Fuser Roll now.

The displayed color Toner Cartridge is empty; replace it now. Replace the Transfer Kit (transfer roller and waste bin) soon.

Troubleshooting Print Quality

If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumables. Keep in mind this basic guideline:

■ If the symptom appears in a single color:

Replace the Toner Cartridge

■ If the symptom appears in all colors:

Replace the Imaging Unit, or Fuser, or Fuser Roll, or Main Charge Grid, or Transfer Kit

To diagnose the problem, check these items:

1 Check the front panel for a message on replacing a

consumable.

2 From the Help Pages menu, print the Consumables

Page; use it to diagnose and correct problems; it contains useful information, such as the remaining life for consumables.

3 From the front panel Help Pages menu, print Service

Print 1. Examine prints for symptoms.

For detailed troubleshooting information, refer to the Advanced Features and Tr oubleshooting Manual on the printer’s CD-ROM or web site.

<color>:replace

Consumables Page <--- ---> Print

Power

Error

Power

Error

Toner

Black

Page Remaining: >500 @ 5% coverage

Your average coverage/page: TBD%

Magenta

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Cyan

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Yellow

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Life Remaining

Imaging Unit

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Life Remaining

Fuser

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Transfer Kit

Life Remaining

0% 50% 100%

Count (Pages)

Main Charge Grid

0% 50% 100%

Count (images)

Life Remaining

Fuser Roll

0% 50% 100%

Count (Pages)

Service Print 1 <--- ---> Print

Power

Error

Black

Cyan

Magenta

Yellow

Test Print

33100-01

Troubleshooting

Symptom: In one color only? Solution: Replace that color Toner Cartridge.

1 color has many vertical streaks.

1 color has a light vertical streak.

1 color is light or faded.

Replace the Toner Cartridge.

1 Adjust the color density (see

page 38).

2 Replace the Toner Cartridge.

Symptom: In all four colors? Solution: 1) Choice of media or 2) Replace Imaging Unit, or Fuser, or Fuser Roll.

Streak through all 4 colors.

Spot in the same place on the page in all 4 colors.

Random spots appear on every page.

1 Use Tektronix media. 2 Use the correct media tray for

the media you are using.

3 When using the Multi-Purpose

Tray, select the correct media in the front panel.

4 Print about 25 blank pages until

the problem disappears.

5 Replace the Imaging Unit.

Symptom: In all four colors? Solution: 1) Choice of media or

2) Replace Imaging Unit, or Fuser, or Fuser Roll or Main Charge Grid.

Prints are black (edge to edge).

All 4 colors are extremely faded.

Each page has a chipped corner.

1 Remove, then re-insert the Main

Charge Grid.

2 Replace the Main Charge Grid.

33100-34

Hints

■ Use Tektronix media.

■ Use the correct media tray for

the media you are using.

■ When using the Multi-Purpose

Tray, select the correct media in the front panel.

■ Relative humidity may be too low

(below 30% relative humidity).

Symptom: In all four colors? Solution: 1) Choice of media or

2) Replace Imaging Unit, or Fuser, or Fuser Roll or Main Charge Grid.

Pieces of the printed image are missing and reappear out of place, approximately 129 mm (5 in.) down the page.

Jam at C, clear the media jam.

Print 10-20 blank pages to clean the roller.

■ If you still see the problem,

replace the Fuser Roll.

Media frequently wraps around the Fuser (

Jam at C).

Hints

■ Use Tektronix media.

■ Print 10-20 blank pages of plain paper.

■ To avoid jams with Tektronix transparencies, make sure that the logo strip is

loaded

face-down

for the Multi-Purpose Tray and

face-up

for the transparency

tray.

■ If you still see the problem,

replace the Fuser.

Media Jams

Preventing media jams

■ To reduce the frequency of media jams, use Tektronix

media and occasionally clean the rollers. See page 32.

■ When using the Multi-Purpose Tray, always set the

media thickness switch for the media you are using. See page 9.

■ If the printer frequently reports Jam at Multi-

Purpose, move the media thickness switch to a

thicker setting.

Locating a jam

The front panel reports Jam at <Location>. The <Locations> are the sensors listed as A through E. Line 2 of the front panel message directs you to the location of the jam. For example:

Jam at A Open left side door

Multi-Purpose

Duplex Unit

33100-0

Jam at A

Jam at B

Solution 1

Open the left side door; remove the jammed media.

33100-08

Solution 2

Remove the media tray; remove the jammed media from inside the printer.

33100-09

Media Jams

Solution 1

Open the lower left side door and remove the jammed media.

33100-10

Solution 2

Remove the selected media tray (middle or lower tray) and remove the jammed media from inside the printer.

A/Letter

Paper

A/Letter

Paper

33100-11

Media Jams

Jam at C

1 Remove the Fuser:

a Open the printer’s front door. b Turn the small blue thumbscrew

to unlock the Fuser.

c Press the safety catch and slide the Fuser out of

the printer.

2 Remove the Fuser Roll:

out

a Press b Lift the Fuser Roll out of the Fuser and set it aside.

3 Turn the Fuser’s large blue knob

counterclockwise

4 Remove the jammed media from the Fuser.

on the two tabs to unlock the Fuser Roll.

to release the jammed media.

counterclockwise

clockwise

The Fuser is hot. To avoid personal injury, use caution or wait for it to cool before touching it.

33100-12

5 Re-insert the Fuser Roll into the Fuser; re-install the Fuser.

Jam at D

The Fuser is hot. To avoid personal injury, use caution or wait for it to cool before touching it.

Solution 1

1 Open the front door. 2 Pull open the access door; the media is visible. 3 Turn the Fuser’s large blue knob

counterclockwise

4 Remove the media.

A/Letter

Paper

33100-13

If the Fuser knob will not turn, do not force it or you may damage the Fuser. Instead, remove the Fuser and Fuser Roll; then turn the Fuser knob to release the jammed media.

Solution 2

1 Open the front door 2 Turn the Fuser’s large blue knob

3 Remove the jammed media.

and

the right side door.

counterclockwise

33100-14

Jam at E

33100-17

Jam at Multi-Purpose Tray

Solution 1

Remove the jammed media from the output tray.

Solution 2

Pull open the access door (above the plastic output tray) and remove the media.

A/Letter

Paper

33100-15

Open and close the printer’s front door to clear the error message.

1 Remove all media in the

Multi-Purpose Tray.

2 Remove the jammed media

from the Multi-Purpose Tray.

3 Set the Media Thickness

switch for the media you are using (page 9).

4 Re-insert the media in the

Multi-Purpose Tray.

A/Letter

Paper

33100-16

Open and close the printer’s front door to clear the error message.

Jam at Duplex Unit

1 Remove the Duplex Unit (it is in the printer’s

upper

slot).

2 Open the Duplex Unit.

3 Remove the jammed media.

If paper is not in the Duplex Unit, open the right side door; paper may be jammed there.

4 Close the Duplex Unit; press down to make

sure that it snaps shut.

5 Re-insert the Duplex Unit into the printer’s

upper

slot.

33100-18

Occasional Cleaning

tte

If your printer experiences frequent media jams, clean the rollers. Instructions are included in these locations:

■ Cleaning menu in the front panel

■ Video clips on the printer’s CD-ROM

Replacement cleaning kit 016-1710-00

Print the cleaning instructions

1 On the printer’s front panel, press Menu. 2 Press the arrow buttons; scroll to Cleaning. Press Menu;

this message displays:

Print instructions <--- ---> Print

3 Press Print. 4 Follow the instructions on the cleaning page.

33100-49

Cleaning

<--- ---> Menu

Print Instructions <--- ---> Print

Clean Pick Rollers

Select Tray <-- -->

Middle <-- -->

Clean Duplex Unit

123 4

Iso

90%

alco

p ro p

yl o l

Select Tray

<-- -->

Lower

Clean

90%

Isopropyl

alcohol

Clean

<-- -->

Use isopropyl alcohol (at least 90% pure) with a lint-free cloth. Do not use alcohol that has any additives; it can damage the printer.

Phaser

740 Color Printer

Clean 4 Feed Rollers

Clean

90% Isopropyl

alcohol

33100-65

Clean

Printing Help Pages from the Front Panel

The front panel contains pages to help you use the printer and diagnose print quality.

1 On the printer’s front panel, press Menu; you see this

message:

Help Pages <--- ---> Menu

2 Press Menu; you see this message:

Consumables Page <--- ---> Print

3 Press <--- or ---> to scroll to any of these help pages:

Consumables Page (1) Configuration Page (2) Startup Page Usage Profile (3) Demonstration Page Service Print 1 and 2 (4) RGB Sampler Prints CMYK Sampler Prints Menu Map (5)

Toner

Black

Page Remaining: >500 @ 5% coverage

Your average coverage/page: TBD%

Magenta

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Cyan

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Yellow

Page Remaining: >500 @ 5% coverage Your average coverage/page: TBD%

Imaging Unit

Fuser

Transfer Kit

Usage Profile

Life Remaining

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Life Remaining

0% 50% 100%

Count (Pages)

Serial #

Avg. Toner Coverage/Color

Date Installed

Life Remaining

0% 50% 100%

Count (Pages)

Main Charge Grid

Fuser Roll

Phaser® 740 Color Printer

Life Remaining

0% 50% 100%

Count (images)

Life Remaining

0% 50% 100%

Count (Pages)

4 5

Black

Cyan

Magenta

Yellow

Configuration

Phaser® 740 Color Printer

Test Print

Exit

Optional configuration

Print the menu map from the front panel; keep it by the printer for easy reference.

Calibrate Colors

Calibrate Margins

Consumables Report

TekColor Correction

Printer Defaults

Network Settings

MenuPress

Help Pages

Print Quality

Cleaning

Language

Consumables Page Configuration Page

Startup Page Usage Profile

Adjust Light / Dark Adjust Each Color

Print Page Adjust Left Margin Adjust Top Margin

Page Count Imaging Unit

Automatic SWOP Euroscale

Standard Premium Monochrome

Default Tray Multi-Purpose Media Duplex Print Mode

Startup Page

Print Instructions

Token Ring TCP / IP EtherTalk

English (default) Español

scrolls backward scrolls forward enters the sub-menu

Demonstration Page Service Print 1 Service Print 2 RGB Sampler Prints

Transfer Kit Fuser

Commercial Toyo DIC

Premium Fast Monochrome

Startup Mode Output Order Error Handler Image Smoothing Energy Star Timeout

Select Tray

Token Talk NetWare HTTP

Français Deutsch

Exit

exits without a change

accepts the new setting

CMYK Sampler Prints Menu Map

Fuser Roll Main Charge Grid

None Vivid Color sRGB Display

Fast Color Presentation

Check Print Check Print Timeout Authorization Codes

DNS Usage Profile e-mail

Italiano Japanese

33100-66

4 Press Print.

Help Pages

Page Remaining: >500 @ 5% coverage Your average coverage/page: 7.3%

050

Count (Pages): 341

S/N: 00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color: 12.25%

Date Installed: 8/1/98

Count (Images): 214

S/N: 00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color: 12.25%

0 50 100

Life Remaining

Consumables Information

Using the Consumables Page

■ Toner life remaining:

OK More than 500 pages remaining

at 5% coverage

LOW Less than 500 pages remaining

at 5% coverage

■ % Remaining gauge for all other consumables

■ Count

■ Average Toner Coverage per Color

■ Date of installation

Toner

Black

Page Remaining: >500 @ 5% coverage

Your average coverage/page: 7.3%

Magenta

Page Remaining: >500 @ 5% coverage Your average coverage/page: 11.5%

Cyan

Page Remaining: >500 @ 5% coverage Your average coverage/page: 9.1%

Yellow

Page Remaining: >500 @ 5% coverage Your average coverage/page: 2.9%

Life Remaining

0% 50% 100%

Count (Pages): 214

Serial #00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color 5.49%

Date Installed: 10/1/98

Life Remaining

0% 50% 100%

Count (Pages): 341

Serial #00:00:00:00:00:00:00:00:00:00:00

Avg. Toner Coverage/Color: 12.25%

Date Installed: 8/1/98

Life Remaining

0% 50% 100%

Count (Pages):1903

91 %

98 %

96 %

Imaging Unit

Fuser

Transfer Kit

Main Charge Grid

Fuser Roll

Life Remaining

0% 50% 100%

Count (images): 105

Date installed: 12/17/98

Life Remaining

0% 50% 100%

Count (Pages):4977

Date installed: 01/13/99

33100-4

98%

Using the Usage Proﬁle Report

Phaser® 740 Color Printer

Usage Profile

Provides in-depth information on printer usage:

■ Consumables used

■ Tray and media selections

■ Printer interventions

■ Analysis of usage rates

For detailed information on the Usage Proﬁle report, refer to “Printer Management” on the printer’s CD-ROM or web site.

Using PhaserLink™ software

PhaserLink software, using World Wide Web technology, provides these printer management tools:

■ Print job status

■ Printer usage

■ Routine troubleshooting

■ Conﬁguration of printer settings

PhaserLink requires a TCP/IP connection. To access PhaserLink information, enter your printer’s Internet address in a web browser.

For detailed information on PhaserLink, refer to “Printer Management” on the printer’s CD-ROM or web site. Or enter this address in your web browser:

www.tek.com/Color_Printers/products/phaserlink.html

Replacing Consumables

0236-41

Detailed, illustrated replacement instructions are shipped with each replaceable component.

Component Average Life*

Toner Hi-capacity cartridges

10,000 pages (CMY) 12,000 pages (Black)

Standard cartridges

5,000 pages (CMY) 6,000 pages (Black)

Imaging Unit 60,000 images

or 15,000 color pages or 60,000 monochrome pages

Transfer Roller 80,000 pages

Component Average Life*

Fuser Roll 15,000 pages

33100-

Fuser 60,000 pages

Main Charge

30,000 images

Grid

Based on an average of 5% coverage of the printable area (at 600 dpi) for any one

color on laser paper. The replacement frequency varies with the complexity of the prints, the percentage of coverage, and media type. Printing on specialty media may reduce consumable life. Refer to “User-replaceable components” on the printer’s CD-ROM or web site for more details.

Controlling Color Density

When colors look faded, adjust the toner color density to extend the life of the components.

Print and use the Color Reference Page

1 In the printer’s front panel, scroll to Calibrate Colors,

press Menu and print the Color Reference Page.

2 Compare the Color Reference Page to the Color Density

Samples on page 39. Make a note of the value (–10 to +10) for each color that most closely matches the samples.

3 Adjust the density for each color: Enter the value noted in

Step 2 in the Calibrate Colors menu, under Adjust Each Color.

■

Decrease Increase

color density: Press <---.

color density: Press --->.

Color Reference Page

Cyan Magenta Yellow Black

-10

-8

-6

-4

-2

+10

-10

-8

-6

-4

-2

+10

-8

-6

-4

-2

-4

-2

Color Density Samples

Color Reference Page

-10

Cyan Magenta Yellow Black

-10

-8

-10

-6

-8

-10

-6

-8

-4

-6

-2

-4

-2

4 Reprint the Color Reference Page; check your adjustments.

Calibrate Colors

Exit

Adjust Light/Dark Adjust Each Color

33100-30

Color Density Samples

Phaser® 740 Color Laser Printer

Getting More Information

Find detailed printer information in any of these locations.

Printer CD-ROM

■ Advanced Features and

Troubleshooting

■ Consumables instructions

■ Cleaning instructions

■ Setup Guide

■ Network manuals

■ Repacking instructions

■ Printer drivers

■ Material Safety Data Sheets

(MSDS)

■ Direct link to World Wide

Web

Tektr onix Web Site

■ Product and supplies information

■ Downloading printer drivers

■ Finding your local dealer

■ Online documentation

www.tek.com/Color_Printers

TekSMART™ Knowledge Base

■ Application issues

■ Networking issues

■ Printer errors

■ Print quality issues

■ Troubleshooting

■ Latest tips from technical support

Online Color Resource

■ Step-by-step lessons

■ Using clip art

■ Articles and product reviews

■ Tips and techniques

■ Templates and tools

■ Questions and answers

www2.tek.com/merlin/tko

www.colorize.com

Getting Information

Getting Help

Online Services

World Wide W eb:

www.tek.com/Color_Printers/

TekSMART™

Knowledge Base:

Technical support:

Current software:

Anonymous ftp server:

www2.tek.com/merlin/tko www.tek.com/Color_Printers/support/colcare.html www.tek.com/Color_Printers/support/software.html ftp.tek.com/Color_Printers

Subscribe to email

update notices:

www.tek.com/Color_Printers/support/subscribe.html

Supplies

Information on local Tektronix dealers

www.tek.com/Color_Printers/contacts

U. S.

1-800-835-6100

Canada

1-800-563-1289

Customer Support Centers

Australia

1-800-811-177

Austria

0660 5804

Belgium

02 720 9602

Brazil

0800 16 0220

Canada

1-800-835-6100

China

10-6235-1230

Denmark

(44) 533 444

Eastern Europe and the Middle East

Outside U.S. and Canada

Contact your local Tektronix ofﬁce for a list of local resellers

+44 1908 68187

Finland

0203 206 30

France

01 69 86 8137

Germany

0180 525 3535

Hong Kong

2585-6655

India (South Asia)

(91) 80-227-5577

Italy

02 45 287 000

Japan

81 3 3448 4872

Korea

2-528-5299

Luxembourg

400 847

Netherlands

(040) 267 0440

New Zealand

+61 2 9888 0100

Norway

(22) 723 801

Singapore (ASEAN)

1-800-356-5565

Spain

902 239 272

Sweden

(08) 299 071

Switzerland

155 9493

Taiwan

(02) 2757-1571

Thailand

2-645-4407

U.K.

(01) 908 681 707

U.S.

1-800-835-6100

063-3100-00

Tektronix Phaser 740 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Symbols

Tektronix Supplies

Getting The Most From Your Printer

Print Quality Modes

TekColor™ Color Corrections

All About Media

Paper T ra ys

T ransparency Tray

Multi-Purpose T ray

Supported page sizes and image area

Loading Media Trays

Using the Multi-Purpose Tray

Setting Media Thickness

Loading specialty media

Printing Envelopes

Printing on labels

Automatic Duplex Printing

Manual Duplex Printing: Multi-Purpose Tray

Front Panel Messages

Troubleshooting Print Quality

Media Jams

Preventing media jams

Locating a jam

Jam at A

Jam at B

Jam at C

Jam at D

Jam at E

Jam at Multi-Purpose Tray

Jam at Duplex Unit

Occasional Cleaning

Printing Help Pages from the Front Panel

Consumables Information

Replacing Consumables

Controlling Color Density

Print and use the Color Reference Page

Color Density Samples

Phaser® 740 Color Laser Printer

Getting More Information

Getting Help