Tektronix Phaser 550 Service manual

Service Manual

Phaser

550 Color Printer

Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in operating instructions unless you are qualified to do so.

This printing February 1996 070-9322-00

1996 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights

reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

If acquired subject to FAR or DFARS, the following shall apply:

■

Unpublished — rights reserved under the copyright laws of the United States.

■

Restricted Rights Legend — Use, duplication or disclosures by the government is subject to restrictions as set forth in subparagraph (c) (1)(ii) of the Rights in Technical Data and Computer Software at DFARS 252.227-7013, or in subparagraph (c) (2) of the Commercial Computer Software – Restricted Rights clause at FAR 52.227-19, as applicable. Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

Tektronix

is a registered trademark of Tektronix, Inc. TekColor™ and Photoﬁne™ are trademarks of Tektronix, Inc.

Phaser™ is a trademark of Tektronix, Inc. for color printers and related products.

Adobe™ and PostScript™ are trademarks of Adobe Systems, Incorporated which may be registered in certain jurisdictions.

EtherTalk

is a registered trademark of Apple Computer, Incorporated.

Times™, Helvetica™, and Palatino™ are trademarks of Linotype-Hell AG and/or its subsidiaries.

Micronta

Microsoft

is a registered trademark of Radio Shack.

and Microsoft Windows® are registered trademarks of Microsoft Corporation.

Novell

OS/2

PANTONE

and NetWare

is a registered trademark of International Business Machine Corporation.

* Colors generated by the Phaser 550 Color Printer are four-color process simulations and may not

are registered trademarks of Novell, Inc.

match PANTONE-identiﬁed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on these products when driven by qualiﬁed Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualiﬁed licensees. * Pantone, Inc.’s check-standard trademark for color reproduction and color reproduction materials. © Pantone. Inc., 1988.

TCP/IP is a trademark of FTP Software. Copyright (c) 1986, 1987, 1988, 1989 by FTP Software, Inc. All rights reserved. PC/TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts Institute of Technology. FTP Software has made extensive modiﬁcations and enhancements to the M.I.T. programs.

TokenTalk® is a registered trademark of Apple Computer, Incorporated.

TORX™ is a trademark of TEKTRON.

The X Window System™ is a trademark of Massachusetts Institute of Technology.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

TE/JG/CC

Users safety summary

Terms in manual:

Power source:

conductor and ground. Use only the speciﬁed power cord and connector. Refer to a qualiﬁed service technician for changes to the cord or connector.

Operation of product:

product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

Safety instructions: Terms on product:

cover the hazardous area. Also applies to a hazard to property including the product itself.

DANGER A personal injury hazard exists in the area where you see the sign.

Care of product:

power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product:

necessary, contact a licensed electrician to install a properly grounded outlet.

Symbols as marked on product:

CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life.

Does not apply more than 250 volts RMS between the supply conductors or between either supply

Avoid electric shock by contacting a qualiﬁed service technician to replace fuses inside the

Read all installation instructions carefully before you plug the product into a power source.

CAUTION A personal injury hazard exists that may not be apparent. For example, a panel may

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

Laser use caution. Refer to the manual(s) for information:

WARNING:

cause an electrical shock. Electrical product may be hazardous if misused.

If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can

Service safety summary

For qualiﬁed service personnel only: Do not service alone:

Do not perform internal service or adjustment of this product unless another person capable of

Refer also to the preceding Users Safety Summary.

rendering ﬁrst aid or resuscitation is present.

Use care when servicing with power on:

Dangerous voltages may exist at several points in this product. To avoid

personal injury, do not touch exposed connections and components while power is on.

Disconnect power before removing the power supply shield, soldering, or replacing components.

Do not wear jewelry:

Remove jewelry prior to servicing. Rings, necklaces, and other metallic objects could come into

contact with dangerous voltages and currents.

Power source:

This product is intended to operate from a power source that will not apply more than 250 volts rms between the supply conductors or between either supply conductor and ground. A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation.

This product is certiﬁed under IEC 825 as a Class 1 Laser Product.

DANGER:

Invisible laser radiation when open and interlock defeated. AVOID DIRECT EXPOSURE TO BEAM.

PELIGRO:

Cuando se abre y se invalida el bloqueo, se producen radiaciones invisibles de láser. EVITESE LA

EXPOSICION DIRECTA A TALES RAYOS.

CAUTION:

Invisible laser radiation when open and interlocks defeated. AVOID DIRECT EXPOSURE TO BEAM.

VARNING:

Osynlig laser- strálning när denna del är öppnad och spärrar är urkopplade. STRÅLEN ÄR FARLIG.

VORSICHT:

Unsichtbare Laserstrahlung, wenn Abdeckung geöffnet und Sicherheitsverriegelung überbrückt. NICH DEM STRAHL AUSSETZEN.

VAROI:

Näkymätön avattaessa ja suojalukitus ohitettaessa olet alttiina lasersäteilylle. ÄLÄ KATSO SÄTEESEN.

ATTENTION:

Rayonnement laser invisible dangereux en cas d'ouverture et lorsque la sécurité est neutralisée. EXPOSITION DANGEREUSE AU FAISCEAU.

VARNING:

Osynlig laserstrálning när denna del är öppnad och spärrar är urkopplade. BETRAKTA EJ STRÅLEN.

ADVARSEL:

Usynlig laserstràling ved abning når sikkerhedsafbrydere er ude af funktion. UNDGÅ UD ÆTTELSE FOR STRÅLING.

Class 3B

ADVARSEL:

Usynlig laserstraling nar deksel åpnes og sikkerhedslas brytes. UNNGÅ EKSPONERING FOR STRÅLEN.

PJQT4521ZA

9008-78

Contents

1 General Information

The Phaser 550 Color Printer 1-2

RAM and printer capabilities 1-3 Print engine assemblies 1-4 Front panel 1-7 Rear panel 1-9

Network card LEDs 1-10

Test print button 1-11

Health LED 1-12

Media tray type sensing 1-12 Specifications 1-14

Regulatory specifications 1-17

2 Installing the Printer and Drivers

Pre-install questions for customers 2-2 Unpacking 2-5

Printer inventory 2-5

Accessory box 2-5 Setting up the printer 2-7

Installing SIMM memory 2-7

Installing a font SIMM 2-7

Installing a network card 2-7 Cabling the printer 2-8

Connecting the printer to a Macintosh 2-8

LocalTalk connection to a Macintosh 2-8 Ethernet connection to a Macintosh 2-8

Connecting the printer to a PC 2-9

Direct connection to a PC 2-9 Networked connection using the Ethernet port 2-9 Networked connection using the Token ring port 2-9

Connecting the printer to a workstation 2-10

Direct connection to the workstation 2-10 Networked connection to a workstation 2-10

Networked connection using the Token Ring port 2-10 Connecting an optional SCSI hard disk drive to the printer 2-11 Connecting the optional CopyStation to the printer 2-12

Turning on the printer 2-13

The startup page 2-13 The configuration page 2-14

Service Manual

Driver and communication set up 2-21

Loading the LaserWriter PPD file 2-21 Installing a printer driver for Microsoft Windows 95 2-22 Installing the Tektronix driver for Windows 3.1 2-24

If you have other Tektronix printer drivers already installed 2-24

Configuring the Tektronix Windows printer driver 2-25 Updating the standard Microsoft Windows PostScript driver 2-27 Installing the printer driver for OS/2 Version 2 2-28 Setting the printer’s IP address using the front panel 2-30 Configuring the printer's serial port for a PC 2-31 Using printcap to configure a workstation for the printer's serial port 2-33 Configuring a Novell NetWare server for the printer 2-34 Configuring TCP/IP on a UNIX host 2-35

3 Verifying the Printer and Host Connections

Macintosh verification 3-1

Selecting the printer via the Chooser 3-1

Printing the directory from a Macintosh 3-3 Verifying that an application communicates to the printer 3-4 Using the Error Handler utility 3-4

PC verification 3-5

DOS connection verification 3-5 Windows 95 driver verification 3-5 Windows 3.1 driver verification 3-6 OS/2 connection verification 3-6 Novell NetWare verification 3-7

Send a print file to the printer 3-7 Using the Error Handler utility 3-8

Workstation verification 3-9

Verifying connection and printing using TCP/IP protocols 3-9 Using the Error Handler utility 3-10

Phaser 550 Color Printer

4 Key Operator Training

Overview 4-1 Printer controls and indicators 4-2 Loading media 4-3 Customer-replaceable consumables 4-4

Imaging unit 4-4 Toner cartridges 4-4 Transfer roller 4-4

Fuser 4-4 Clearing paper jams 4-5 Cleaning 4-5 Warranty information 4-6 Service support 4-6 Supplies ordering 4-7 If you need help 4-7

Using the automated fax systems 4-7

Tektronix Color Printer Information Server 4-10

Customer Support Hotline 4-10

Service support 4-11

Electronic bulletin board service 4-11

5 Theory of Operation

Overview 5-1 Functional block diagram 5-2 Laser imaging 5-4

Overview 5-4

Pre-exposure 5-6

Electrostatic charging 5-7

Laser exposure 5-8

The laser scanner 5-9

Toner pickup (development) 5-10

Toner transfer to the accumulator belt 5-11

Paper picking 5-12

Toner transfer to paper 5-13

Fusing and exiting 5-14

Print modes 5-15

Printer color correction 5-16 Power supply 5-17 Image processor 5-18

Image rendering technology 5-18

Service Manual

vii

6 Troubleshooting

System power-up sequence 6-1 Print engine troubleshooting 6-2

Testing the print engine 6-2 Verifying printer operation by using its self-test print 6-3 Verifying power supply operation 6-3

Measuring power supply voltages 6-3 Inspecting the power supply fuses 6-5 Safety interlocks 6-5

Testing for a shorted motor 6-6 Testing motor resistances 6-7 Media jams and the paper path 6-8 Media-based problems 6-8

Media problems 6-8

Multiple-sheet pick 6-8

The printer is not distinguishing between paper and transparency film 6-9

The media skews passing through the paper path 6-9

Paper tray indicates empty when it is not 6-10

No paper feeder installed 6-10

No imaging unit installed 6-10 Jams 6-11

Paper mis-picks at the paper tray 6-11

Paper jams midway in the paper feeder 6-11

Paper jams at the second bias transfer roller 6-12

Fuser jams 6-13

Eject jams 6-13

Manual feed jams 6-14 Other problems 6-15

The printer continuously displays “Initializing” 6-15

Transfer roller waste tray indicates not full when it is 6-15

No toner cartridge installed when it is 6-16

No fuser installed when it is 6-16

Front door open when it is closed 6-16

Left-side door open when it is not 6-16

High temperature error 6-17

Low temperature error 6-17

High voltage error 6-17

Thermistor open error 6-18

Power supply fan does not run 6-18

Front Panel Cycling between READY and WARMING UP 6-18

viii

Phaser 550 Color Printer

Error messages 6-19 Print engine error codes 6-19 Printing and print quality problems 6-24

Blank print 6-24 All-black print 6-24 Missing primary color 6-25 Light print 6-25 Repeated spots or lines on print in-line with each other 6-26 Dark vertical line in print 6-26 Missing primary color on one side of print 6-26 White horizontal line or band in all the colors of a print 6-27 White vertical lines in the print 6-27 Dirty background 6-27 Mis-transfer, missing portions of toner 6-27 Partial black dots 6-27 Dark, irregular steaks in all colors 6-28 Ghosting 6-28 Unfused or partially fused printing 6-28 Image is skewed on the paper 6-28 Stains on the back of the print 6-29 No printing on edge of print 6-29 Image is not centered on the print when it should be 6-29 The print is wrinkled 6-30

Macintosh printing problems 6-31

Image never prints 6-31 Image prints in black-and-white 6-31 Image is rotated 90 degrees 6-31 Printer isn’t in the Chooser 6-32

PC DOS printing problems 6-32

Image never prints 6-32

Windows printing problems 6-34

Image never prints 6-34 Blue color on the screen is printing too purple 6-34 Windows message “Problem writing device LPT1: Cancel or Retry” 6-34

Workstation printing problems 6-35

Image never prints 6-35

Service Manual

7 Cleaning and Maintenance

Service preventive maintenance procedure 7-1 Recommended tools 7-1 Cleaning 7-2 Lubrication 7-2

8 FRU Disassembly/Assembly

Required tools 8-1 The printer cabinet 8-2

Upper rear cover 8-2 Lower rear cover 8-2 Top cover 8-2 Left door (for paper feeder access) 8-2 Left side cover 8-2

Manual feed tray 8-2 Front door 8-4 Upper and lower front covers 8-4 Bottom front cover 8-4 Front panel board 8-4 Toner level sensor board 8-4 Right side covers (front, rear and lower) 8-5

Paper feeder 8-6 Paper tray sensor board 8-6 Cartridge selector/eject unit (right door) 8-8 Laser scanner 8-9 Laser motor drive board 8-10 Power supply 8-11 Fuser installed switch 8-11

Power supply fuse 8-13

Printer rear assemblies 8-14

Engine control board 8-14 Engine driver board 8-14 Charger sensor board 8-15 Main motor 8-16 Paper feed motor 8-16 Cleaning board 8-16 Toner cartridge drive unit 8-18 Home position sensor assembly and the left door opened switch 8-18

Phaser 550 Color Printer

High-voltage board 8-20 Pre-exposure lamp 8-21 Pre-transfer lamp 8-21 Toner auto-density sensor 8-21 Image processor board 8-23 Installing RAM SIMMs 8-24 Installing an Extended Features SIMM 8-26 Installing a network card 8-28

Enabling TCP/IP with the authorization code 8-29

Replacing the code ROM SIMM 8-30

9 Checks and Adjustments

Required tools 9-1 Front panel menu 9-2 Printing test prints 9-4

Print service test prints 9-4 Printing the configuration page 9-4 Printing the demonstration pages 9-4

Printing the print engine’s test print 9-4 Image processor normal indicators 9-5 Image processor hard and soft error indicators 9-5 Printer self-diagnostics 9-6

Service mode status code meanings 9-11 Resetting NVRAM 9-31 Print engine calibration 9-32 Printer color correction 9-32

Starting printer semi-automatic color correction 9-32

Manually setting color corrections 9-32 Checking print registration 9-34

A Field Replaceable Units List

B Test Prints

C Wiring Diagram

D Test Pattern Generator

Index

Service Manual

Figures

Figure 1-1 Figure 1-2 Figure 1-3 Figure 1-4 Figure 1-5 Figure 1-6 Figure 1-7

Figure 2-1 Figure 2-2 Figure 2-3

Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14

The Phaser 550 Color Printer 1-1 Print engine major components 1-4 Print engine components (continued) 1-5 Print engine sensor, switch and solenoid locations 1-6 The front panel and its functions 1-8 The Phaser 550 rear panel 1-10 Tray switch sensors and actuators 1-13

The Phaser 550 and its packaging 2-6 Connecting a SCSI hard disk drive to the Phaser 550 2-11 Connecting a CopyStation to the Phaser 550 2-12

Block diagram of the printer 5-2 Laser printing process overview 5-5 Pre-exposing the photoconductive belt 5-6 Electrostatic charging of the photoconductive belt 5-7 Laser exposure of the photoconductive belt 5-8 The laser scanner 5-9 Toner pickup 5-10 Toner transfer to the accumulator belt 5-11 Paper picking 5-12 Transferring toner to the paper 5-13 Fusing the toner to the paper 5-14 Print modes and printing dots 5-15 The power supply 5-17 The image processor graphics pipeline 5-19

Figure 6-1 Figure 6-2

xii

Measuring the DC voltages (test points) 6-4 Door safety interlock switches 6-6

Phaser 550 Color Printer

Figure 8-1 Figure 8-2 Figure 8-3 Figure 8-4 Figure 8-5 Figure 8-6 Figure 8-7 Figure 8-8 Figure 8-9 Figure 8-10 Figure 8-11

Figure 8-12 Figure 8-13 Figure 8-14 Figure 8-15 Figure 8-16 Figure 8-17 Figure 8-18

Removing cabinet covers 8-3 Removing cabinet covers 8-5 Removing the paper feeder and the paper tray sensor board 8-7 Removing the cartridge selector/eject unit 8-8 Removing the laser scanner 8-9 Removing the laser modulation board 8-10 Removing the power supply and the fuser installed switch 8-12 Replacing the power supply fuse 8-13 Removing the engine control, engine driver and charger sensor boards 8-15 Removing the main motor, paper-feed motor and cleaning board 8-17 Removing the toner cartridge drive unit, home position sensor and

the left door interlock switch 8-19 Removing the high-voltage board 8-20 Removing the pre-exposure lamp, pre-transfer lamp and toner auto-density sensor 8-22 Removing the image processor board 8-23 Installing RAM SIMMs 8-25 Installing an extended feature SIMM 8-27 Installing a network card in the printer 8-28 Installing the code ROM SIMM 8-30

Figure 9-1 Figure 9-2 Figure 9-3 Figure 9-4 Figure 9-5

Figure A-1 Figure A-2 Figure A-3

Figure C-1

Menu map 9-2 Menu map 9-3 Status codes diagnostic tree 9-11 Manual color correction reference print 9-33 Checking the registration of the toner layers 9-34

Cabinet FRUs A-2 Cabinet FRUs A-3 The internal printer A-5

Wiring diagram C-1

Service Manual

xiii

Tables

Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table 1-6 Table 1-7

Table 2-1 Table 2-2

Table 6-1 Table 6-2

Table 9-1 Table 9-2

Table A-1 Table A-2 Table A-3 Table A-4

Installed RAM and printer capabilities 1-3 Tray switch sensor combinations 1-12 Physical dimensions 1-14 Printer clearances 1-14 Functional specifications 1-15 Electrical specifications 1-16 Environmental specifications 1-16

Configuration page settings for the Phaser 550 2-14 Values for modifying the DEVPARAMS.PS file 2-32

Motor and solenoid resistances 6-7 Print engine service error codes 6-19

Print engine service test descriptions 9-8 Status code meanings 9-12

FRU parts list of the printer cabinet A-2 FRU part list of the printer cabinet A-3 FRU parts list of the exploded printer A-4 Supplies and accessories A-6

Table D-1

xiv

Test Pattern Generator DIP Switch settings for Phaser 550 D-2

Phaser 550 Color Printer

Chapter

General Information

This service manual contains information useful for troubleshooting, repairing, adjusting, and maintaining a Tektronix Phaser includes troubleshooting guides, adjustment procedures, a ﬁeld replaceable units (FRU) list and assembly/disassembly procedures for selected FRUs. To ensure complete understanding of the product, we recommend participation in Phaser 550 service training.

550 Color Printer. This manual

Figure 1-1 The Phaser 550 Color Printer

9013-01

Service Manual

1-1

General Information

The Phaser 550 Color Printer

The Phaser 550 Color Printer combines a color laser, continuous-tone print engine with an image processor supporting Adobe’s PostScript Level 2 page description language. The image processor features a bi-directional parallel interface for host communication. Optional network adapter cards to the image processor allow the printer to communicate on networks using LocalTalk, serial, Ethernet or Token Ring protocols. The Ethernet network card supports EtherTalk, Novell and TCP/IP. With the Token Ring network card, the printer supports Token Ring protocols. The network cards are sometimes referred to as “smart cards” because each houses its own processor for executing speciﬁc on-board protocols; only data is transferred from the installed smart card to the printer’s image processor board. The PCL printer language is optionally supported and is activated with a downloadable authorization code.

The Phaser 550 comes standard with 8 Mbytes of RAM which can be supplemented with one or two additional 16- or 32-Mbyte RAM SIMMs; maximum capacity is 72 Mbytes. The printer contains 17 standard, built-in fonts. An additional 22 fonts can be added via an optional snap-in SIMM (which also enables other extended features). The standard Phaser 550 prints at a resolution of 600 x 600 dots-per-inch.

The addition of the extended feature (font) SIMM allows the printer to print at higher resolutions of 600 x 600 (Standard mode), 1200 x 600 (Enhanced mode) and 1200 x 1200 (Premium mode) dots per inch. The extended feature Phaser 550 also supports image pipelining for greater throughput, a print collation mode, and a “check print before proceeding with job” mode.

The Phaser 550 support a 5 page-per-minute, composite-black printing called Fast Color. It also feature Presentation mode printing in which a paper print is printed with the color settings of a transparency print. Presentation mode produces the smoothest and brightest large-area ﬁlls. This mode can only be selected from the front panel. The printer print in monochrome at 14 prints per minute.

The printer also feature a SCSI-compatible interface to connect to an external hard disk drive for additional font storage. An orderable option, the Phaser CopyStation can also be connected to the printer’s SCSI port to give the printer the ability to optically copy color images. The printer requires a minimum of 24 Mbytes of RAM to support the CopyStation.

The printers support printing on A- and A4-sized paper and transparency ﬁlm from an A or A4-size tray. An optional two-tray second feeder (called the Lower Tray Assembly) is available. The printer supports legal-size paper when fed manually or from a Legal-size paper tray. The printer requires at least 12 Mbytes of installed RAM to support Legal-size printing. The printer also supports manual feeding.

1-2

Phaser 550 Color Printer

After being idle for one hour the printer switches into its Energy Star mode where it consumes less than 45 watts of power. It “awakens” upon receiving data at any of its ports. The printer also features a closed-loop image density sensor system that allows it to auto-calibrate its color imaging so printing output remains consistent over the life of the print engine and its consumable supplies.

Print speeds depend on the chosen resolution and selected media. For resolutions of 600 x 600 (standard) and 1200 x 600 (enhanced) dpi, in color, the printer prints at 3.5 pages per minute (ppm) on paper. Monochrome printing is at 14 ppm on paper. Transparency ﬁlm printing is always 1.5 ppm. For 1200 x 1200 (premium) dpi color printing, the printer color prints at 1.75 ppm. Monochrome printing is at 7 ppm. Transparency ﬁlm printing is 1.5 ppm. The printer prints 600 x 600 dpi, composite black (CMY) draft prints at a rate of 5 pages per minute.

RAM and printer capabilities

The printer features 8 Mbytes of base RAM and two SIMM connectors which accept both 16- or 32-Mbytes RAM SIMMs. With more memory the printer gains the capabilities of printing at higher resolutions, printing without having to use image compression (which trades off less installed RAM for longer image processing time) and dual frame buffers for printing one image while processing a second image (which gives greater printing throughput). With additional RAM memory the printer’s capabilities increase as detailed in the following table:

General Information

Table 1-1 Installed RAM and printer capabilities

Print mode 8 Mbytes 34 Mbytes 40 MBytes 56 Mbyte 72 Mbytes

600 x 600 dpi

3.5 ppm

1200 x 600 dpi

3.5 ppm, extended feature option

600 x 1200 dpi

1.75 ppm, extended feature option

1200 x 1200 dpi

1.75 ppm, extended feature option

1 frame buffer with image compression

1 frame buffer with no image compression

2 frame buffers with image compression

1 frame buffer with image compression

2 frame buffers with no image compression

1 frame buffer with no image compression

2 frame buffers with image compression

2 frame buffers with no image compression

1 frame buffer with no image compression

2 frame buffers with image compression

2 frame buffers with no image compression

1 frame buffer with no image compression

Installing a single 4-Mbyte RAM SIMM in the image processor’s SIMM 1 connector (total of 12 Mbytes RAM installed) gives the printer the ability to print full color on legal-size paper.

Service Manual

1-3

General Information

Print engine assemblies

Toner level sensor board

Pre-exposure lamp

Imaging unit

Paper feeder

Black toner cartridge

Yelllow toner cartridge

Magentatoner cartridge

Cyan toner cartridge

Pre-transfer lamp



Ozone filter



Fuser

Laser scanner

Toner cartridge selector/paper exit unit  (right door)

Paper tray

9322-85

Figure 1-2 Print engine major components

The imaging unit may contain a removable pre-transfer corona unit. The pre-transfer corona unit makes the imaging unit backwards compatible with the Phaser 540 Color Laser Printer. Unlike the Phaser 540, the Phaser 550 does not use a pre-transfer corona.

1-4

Phaser 550 Color Printer

Toner cartridge drive unit

Power supply fan

Power supply unit

Engine control board

Fuser fan

Charger sensor board

Cleaning board

Toner  cartridge motor

Ozone fan

Laser motor drive board

General Information

Image processor board

High voltage board

Main motor

Paper feed motor

Engine driver board

Figure 1-3 Print engine components (continued)

9322-86

Service Manual

1-5

General Information

Manual feed sensor

Accumulator belt

Toner level sensors (transmitters)

home position sensor

Image density sensor

Scorotron charger sensor

Pre-transfer charger sensor

Toner level sensors (receivers) are mounted inside the toner cartridge driver unit

Front right door opened switch

Aligning sensor

Transparency sensor (transmitter)

Transparency sensor (receiver)

Paper low sensor*

Paper tray type sensors

Power switch

*Unused by image processor

Figure 1-4 Print engine sensor, switch and solenoid locations

The photoconductive belt position sensor is not illustrated. This optical sensor marks the home position of the photoconductive belt. It is mounted inside the customer-replaceable imaging unit.

Transfer waste bin sensor

Transfer roller position sensor

Fuser-installed switch

Left door opened switch

Fuser-exit sensor

Output tray full sensor

Paper-exit sensor

Paper-empty sensor

9322-01

1-6

The logic state of the paper low sensor is not monitored nor used by the image processor.

Phaser 550 Color Printer

Front panel

General Information

These front panel features are found on the printer:

■

A two-line, 24-character LCD and two LEDs

Four push buttons

■

LCD

The LCD serves two purposes: displaying current controller and print engine status information and displaying an interactive menu. Status information includes controller status such as

Printing . Print engine status includes messages such as Out of paper , Paper Jam , and Out of toner . The interactive menu can only be entered

while the print engine and controller are idle. The interactive menu allows the user to review and change certain NVRAM, I/O ports and peripheral parameters. Using the front panel to review and change parameters is discussed in Chapter 9, “Checks and Adjustments.”

Buttons

while in the interactive menu. The functions of Buttons 2, 3 and 4 are deﬁned by the particular menu or function being displayed on the LCD display. The bottom row of the LCD labels the current function of each button.

Button 1, the left-most button labeled the Exit key, cancels an operation

Ready , Receiving data and

In addition, pressing the buttons as you turn on the printer enables certain diagnostic modes:

Pressing and holding Button 1, as you turn on the printer, skips

■

power-up diagnostics (except for a brief kernel test) and proceeds to PostScript startup.

■

Pressing and holding Button 2, as you turn on the printer, executes extended diagnostics.

■

Pressing and holding Button 3, as you turn on the printer, executes interactive service tests. These are described in “Printer self-diagnostics” on page 9-6.

The Chapter 9 topic, “Resetting NVRAM” on page 9-31 explains how to use the front panel buttons to reset the printer’s NVRAM to its factory default values.

Service Manual

1-7

General Information

LEDs

The Power LED indicates the printer has +5 VDC available for its logic

control boards.

The

Error LED has three indications:

■

Off indicates that no errors have been detected.

■

indicates a warning to the user. An explanatory message, such as

Low Paper , is displayed on the LCD.

Blinking indicates an error has been detected. An error message, such

■

Paper Jam at Output , is displayed on the LCD. Error codes

as, are listed and explained in the Section 6 topic, “Error messages” on page 6-19.

Power Error

Exit

Button 1

Button 2

Button 3

Button 4

9013-06

1-8

Figure 1-5 The front panel and its functions

Phaser 550 Color Printer

Rear panel

General Information

Connectors

The rear panel of the Phaser 550 printer features the host interface connectors to the printer. It includes the following connectors:

Standard parallel (high-density connector).

■

SCSI high-density connector (font hard disk drive or Phaser CopyStation only).

With the addition of a network card, the printer can feature either of these groups of connectors:.

■

ThinNet (10base2) and Twisted Pair (10baseT) Ethernet connectors. This is Option P1 and P2.

■

RS-232 serial and LocalTalk connectors. This is Option P2

Unshielded Twisted Pair (10baseT) and shielded Twisted Pair (DB-9)

■

Token Ring connectors. This is Option P4.

Service Manual

1-9

General Information

The ﬁgure below illustrates the rear panel.

Parallel

SCSI

Smart card slot for network card

Phaser™ Share

Ethernet Card

10Base2

Link

RX

10Base-T

Option P1 P2

Figure 1-6 The Phaser 550 rear panel

LocalTalk/Serial Card

Phaser™ Share

Serial LocalTalk®

Option P3

RS-232 serial

LocalTalk

Token Ring Card

PhaserShare™ 



Option P4

9013-05a

Network card LEDs

The Ethernet network card has two LED indicators:

■

Note

1-10

Phaser 550 Color Printer

TX indicator (yellow); blinks while data is transmitted to the host. The LED is off while no data is being sent.

Twisted Pair (10baseT). RX indicator (green); blinks while the

network card is receiving data. The LED is being received. If the LED is

off steady , then a problem (probably

on steady while no data is

hardware) has occurred at the network hub.

ThinNet (10base2). RX indicator (green); blinks while the network

card is receiving data. The LED is received. If the LED is

on steady , then a problem (probably hardware)

off stead y while no data is being

has occurred at the network hub.

Do not use both Ethernet connectors at the same time. If both are used the 10base2 line is ignored.

Test print button

General Information

The Token Ring network card has two LED indicators:

■

Connection (yellow); off when the printer is not inserted into the Token

blinks while the printer is attempting to insert itself into the

Ring, Token Ring,

Ring Speed (green); off when the card is set for 4 megabits per second

■

(MBPS),

When both LEDs blink, a network card failure has occurred.

■

In the center of the rear cabinet panel is the test print button. Pressing this button while the printer is idle causes the print engine to print a built-in test print. The print consists of a ﬁeld of thin horizontal lines. The print is made independently of the image processor board. Hold in the test button for at least 4 seconds before releasing, or until you hear the print process begin.

when the printer is properly inserted in the ring.

when the card is set for 16 MBPS.

Service Manual

1-11

General Information

Health LED

A health LED indicates the status of the image processor board. The health LED is mounted on the image processor board and is viewable through the grill behind the manual feed tray. (The grill is the removable RAM SIMM options cover.) Once the PostScript code is loaded into memory and the image processor is initialized and running, the image processor blinks the LED at a one-second rate.

Blinking (at a steady rate): The printer is operating normally. The LED

■

blinks irregularly during power-up self-diagnostics.

If a soft error occurs, the image processor board operates, but in a reduced capacity. Soft failures include failure of expansion memory SIMMs or any of the interface ports. When a soft error occurs, the printer automatically prints a startup page listing the error.

■

or Off : A hard error condition has occurred that would keep the

image processor board from operating.

Media tray type sensing

The combinations of the three tray sensors “tell” the print engine what type of paper tray is installed. The tray sensors are located on the left-side interior of the paper tray slot. Sensor actuators are attached to the bottom end of the tray to close the appropriate sensor. There are four tray types:

■

Letter (A-size) paper

Letter (A-size) transparency ﬁlm

■

■ Metric Letter (A4-size) paper

■ Metric Letter (A4-size) transparency ﬁlm

■ Legal-size paper

Table 1-2 Tray switch sensor combinations

Left switch Middle switch Right switch Tray type

Closed Open Open Letter (A-size) paper

1-12

Closed Closed Open Letter (A-size) transparency ﬁlm Open Open Closed Metric Letter (A4-size) paper Closed Open Closed Metric Letter (A4-size) transparency ﬁlm Open Closed Open Legal size paper

Phaser 550 Color Printer

General Information

Sensor actuators

Middle

Left

Right

Tray sensors

Figure 1-7 Tray switch sensors and actuators

9013-40

Service Manual

1-13

General Information

Speciﬁcations

Table 1-3 Physical dimensions

Dimensions Speciﬁcation

Height: Width: 48.3 cm (19 in.) With output tray: 69.6 cm (27.4 in.) Depth: 48.3 cm (19.5 in.)

45.7 cm (18 in.) With Lower Tray Assembly: 68.6 cm (27 in.)

Weight: Approximately 53.3 kgs (117 lbs.) with Lower Tray Assembly

and consumables installed. Approximately 39.1 kgs (86.2 lbs.) without Lower Tray Assembly.

Table 1-4 Printer clearances

Clearances Speciﬁcation

Top: 7.6 cm (3 in.) Left: 7.6 cm (3 in.) Right: 10.2 cm (4 in.) for handling the output tray Front: Unlimited for removal of consumable Rear: 15.3 cm (6 in.) for connecting computer cable and pow er cord Bottom: No obstruction under printer that could block its cooling vents. Mounting surface

ﬂatness:

Within 2 degrees of horizontal with all four feet in contact with the table surface.

1-14

Phaser 550 Color Printer

General Information

Table 1-5 Functional specifications

Characteristic Speciﬁcation

Printing process Electro-photographic, four color (CMYK) transfer printing

Color medium Four toner cartridges each contain one of four colors: cyan,

Addressability Standard, Fast Color and Presentation

Printing speed Time from paper-load to paper-eject:

Minimum printing margins

Usable paper A-size (letter) and A4-size (Metric letter) of a good quality

magenta, yellow or black. The toner is a nonmagnetic, monocomponent contact medium.

mode: 600 x 600 dots-per-inch text and graphics Enhanced mode: 1200 x 600 dots-per-inch text and graphics Premium mode: 1200 x 1200 dpi text and graphics

Four-color 3.5 pages per minute at 600 dpi paper: 1.75 pages per minute at 1200 dpi Monochrome: 14 pages per minute at 600 dpi 7 pages per minute at 1200 dpi Four-color transparency: 1.5 pages per minute Fast color, three-color (CMY): 5 pages per minute at 600 dpi Print times do not include image processing time, which can vary depending on image complexity.

All sides, 5 mm (0.2 ins.).

premium laser printer or copier paper. Tray feed paper weight: 75 to 105 g/m

Manual feed paper weight: 60 to 120 g/m Double-sided printing is not supported.

Envelope printing is not supported.

(20 to 28 lb.)

(16 to 32 lb)

Paper tray capacity 250 sheets using 20-lb. paper. 100 sheets of transparency

ﬁlm. The optional Lower Tray Assembly also uses trays with the same capacity.

Service Manual

1-15

General Information

Table 1-6 Electrical specifications

Characteristic Speciﬁcation

Primary line voltages 87 to 128 VAC (115 VAC or 100 VAC nominal); 174 to 260

VAC (220 VAC nominal)

Primary voltage

47 to 63 Hz

frequency range Power consumption 60 watts (fuser off), 850 watts (fuser on) during Ready state,

950 watts during Warm-up, 45 watts during Energy Star state

Primary voltage fusing 110 VAC conﬁguration – 10 amp

220 VAC conﬁguration – 6.3 amp

Secondary DC voltages Image processor:

+ 5 VDC ± 0.25 (1A minimum, 6 A maximum) ± 12 VDC ± 0.6 (100 mA max)

Print engine: + 5V ± 0.25 (2.2 A max) + 12V ± 0.25 (0.4 A max)

- 12V ± 0.25 (0.1 A max) + 24V ± 0.25 (3.0 A max)

RF emissions Both 110 and 220 VAC-conﬁgured instruments pass these

standards: FCC Part 15 Class B VDE Class B EN55022 (CISPR 22) Class B VCCI (CISPR 22) Class B

Table 1-7 Environmental specifications

Characteristic Speciﬁcation

Temperature Operating Non-operating Storage

Humidity Operating Non-operating

Altitude Operating Non-operating

Vibration/shock Operating

Non-Operating (vibration)

Non-operating (shock) Acoustic Noise

(operating)

10o to 32.5o C (50oto 91oF)

to 40o C (32o to 104o F)

-20

to 60o C (-4

to 140o F)

Media should be acclimated 24 hours before using in the printer.

10 to 80% relative humidity, non-condensing 10 to 90% relative humidity, non-condensing

Media should be acclimated 24 hours before using in the printer.

0 to 2500 m (8,000 ft.) at 25 0 to 15000 m (50,000 ft.) (Fuser maximum 4000 m (13,300 ft.)

May drop any side or corner 50 mm (2 in.) without impairment of subsequent operation. On ﬁve mutually perpendicular axes: 0.5 g, 25-minute sweep, 5 to 200 to 5 Hz, 100 to 200 sec./sweep cycle. No resonant frequencies below 50 Hz. 30 g, trapezoidal ﬂared pulse, 20 msec each axis.

Aver age sound le vel (LEQ) is less than 53 dbA. Peak noise in standby mode is 47 dbA.

1-16

Phaser 550 Color Printer

Regulatory speciﬁcations

The printer is a recognized component in conformance with the following regulatory standards:

■ The packaged product meets ASTM D4169-86 and ASTM D4728-87

Transportation Standards.

■ Listed UL 1950 Information Processing and Business Equipment.

■ Certiﬁed CSA C22.2 No. 950 Safety of Information Technology

Equipment, Including electrical Business Equipment.

■ GS licensed IEC 950 (1991) Second Edition; EN60950 Information

Processing and Business Equipment.

■ VDE 0871/6.78 (Class B) Regulation for the Radio Frequency Interface

Suppression of High Frequency Apparatus and Installations.

■ VDE 0875, Regulation for RFI Suppression of Electrical Equipment

and Installations

General Information

■ EN55022 (CISPR 22) Class B

VCCI (CISPR 22) Class B

■ FCC Class B (for 115 VAC equipment) pursuant to Sub-part J

of Part 15.

Service Manual

1-17

Chapter

Installing the Printer and Drivers

This chapter discusses installing the printer and its drivers as a part of the S0 printer installation option. Tektronix Service Option S0 consists of three main functions detailed in this and the next two chapters of this manual:

■

Chapter 2 “Installing the Printer and Drivers.” The ﬁrst portion of installation instructions, this chapter, consists of ﬁve basic processes:

Pre-installation interview. This is a phone interview to verify that the

■

customer is ready for the printer. The interview veriﬁes that the customer has a suitable place for the printer with the proper environment. The call also veriﬁes that any assistance, such as network system administration, will be available for the scheduled installation and that all necessary cables will be available.

■

Unpacking. This is the procedure for taking the printer out of its shipping box.

Testing. This checks that the printer works properly prior to connecting

■

it to a host computer.

Cabling and conﬁguring. This discusses setting up the printer for

■

communicating to the appropriate host computers.

■

Loading drivers. This covers installing software on the host computers and conﬁguring the host applications to drive the printer.

Following these steps, proceed to Chapter 3 and then Chapter 4.

■

Chapter 3 “Verifying the Printer and Host Connections” explains how to verify that the printer, the host driver and the connection between them functions correctly.

■

Chapter 4 “Key Operator Training” gives a procedure for training the customer to use and care for the printer.

Service Manual

2-1

Installing the Printer and Drivers

Pre-install questions for customers

Prior to installing the printer, you should contact the customer and verify that he or she has prepared an appropriate location for the printer. You will also want to ensure that you have all the information you need to install the printer at the customer's site.

Ask the customer the following:

Customer's name Address ___________________________________________________________ Phone number _____________________________________________________

What type of computers will be networked with the printer?

■

Will this printer be connected directly to a host either:

■

What kind of network environment will the printer be installed into?

In the event that the printer is to be installed into a network

■

environment, will a network administrator be available to help in assigning network names and addresses for the printer? Administrator's name__________________________ Phone Number________________________________

___________________________________________________

❏

PC ______________

❏

UNIX____________

❏

serial

dware Protocols

Har

❏

LocalTalk

❏

ThickNet (10Base5)

❏

ThinNet (10Base2)

❏

Twisted Pair (10BaseT)

❏

Macintosh___________

❏

other _______________

❏

parallel?

❏

EtherTalk

❏

TCP/IP

❏

Novell NetWare

❏

TokenRing

❏

other _______________

2-2

■

In the event that the printer is to be installed in a TCP/IP network, has the network administrator assigned printer name and IP addresses for the printer? Printer Name _____________________

What software application packages will be used with the printer?

■

Some applications require special printing utility ﬁles.

_____________________________________________

■

Will the application(s) and sample ﬁles be available at the time of the installation to send test ﬁles to the printer?________

■

Will a SCSI font disk be installed on the printer?

Phaser 550 Color Printer

Printer IP address__________________ Net Mask _________________________ Broadcast address _________________ Gateway__________________________

______________________________________

Installing the Printer and Drivers

For installations using the printer’s Ethernet interface you should

■

inform the network administrator of the printer's preconﬁgured Ethernet address. It is printed on the startup page as well as printed on a label placed inside the front door.

Does the customer have the appropriate power outlet available? The

■

printer should be installed on a minimum 15 amp circuit. The printer's AC power input is ordered for: 110 VAC (87 to 128 VAC) 220 VAC (174 to 250 VAC)

■

Did the customer order the correct power cord?

_______ U.S. Standard (161-0104-00 _______ European Option A1 (161-0104-06) _______ United Kingdom Option A2 (161-0066-10) _______ Australian Option A3 (161-0104-05) _______ Swiss Option A5 (161-0154-00)

■

Customers must provide the particular interface cable they need to use

with the printer. Customers can purchase the following from the Tektronix Graphics Supplies Order Desk by calling 1-800-835-6100.

■

Parallel cable, DB25 male to Centronics 1284C 012-1468-00

Serial, 9-pin to 9-pin, 3 m (10 ft.), null modem 012-1379-00

■

Serial, 9-pin to 25-pin, 3 m (10 ft.), null modem 012-1380-00

For AppleTalk installations,

customers must provide the appropriate

network adapter to the printer's 9-pin circular LocalTalk connector. Customers can obtain an adapter from their dealer.

The printer requires the following environmental conditions:

■

Temperature: 10 to 32.5

Humidity: 10 to 80% relative humidity, non-condensing

■

Power: 10 A at 110 VAC

C (50 to 91

6.3 A at 220 VAC

Clearances: A space measuring 107 cm wide by 50 cm deep by 46 cm high (42 ins. wide by 19.5 ins. deep by 18 ins. high). The width of the printer accounts for enough clearance to install the paper tray and open the manual feed tray. Add an additional 23 cm (9 ins) to the height if a lower tray assembly is to be installed.

Weight support: 39.1 kgs (86.2 lbs.) without the Lower Tray Assembly and installed consumables. Approximately 53 kgs (117 lbs.) with the Lower Tray Assembly.

Service Manual

2-3

Installing the Printer and Drivers

Driver software must be installed on the host computer to use the printer to its fullest potential. A host computer must meet the following conditions:

Mac

Mac II, Performa, Centris or Quadra, PowerMac or PowerBook.

■

System 6.0.7 or later

4 Mbytes RAM

■

IBM AT, PS/2 or compatible, with a 386 or later CPU, a 5.25- or

3.5-inch ﬂoppy drive, and a hard disk drive, 2 Mbytes RAM

DOS system

DOS 3.1 or later

An application that supports color PostScript or HP-GL

Windows systems

Windows 3.1

2 Mbytes of hard disk space

Workstation

■

UNIX workstations: The X Window System, SUN workstations: Solaris 1.1 (BSD), Solaris 2.x (Sys V, optional LPD support required) DEC: Ultrix, VMS, OpenVMS HP: HP-UX SGI: IRIX IBM RS6000: AIX (optional LPD support required)

750 kbyte hard disk space for ﬁles

■

Based on the results of the pre-install interview with the customer, you may wish to access the Tektronix Highly Automated Library (HAL) at 1 800 835-6100 or EuroHAL for articles that may help with installing the printer into a customer's network. You can call HAL 24 hours a day, 7 days a week. The articles can be faxed to you in just minutes. HAL may also have articles that may be of interest to your customer, such as printing from a speciﬁc application. (This is a good way of introducing the HAL system to the customer.)

2-4

Phaser 550 Color Printer

Unpacking

Printer inventory

Installing the Printer and Drivers

Power cord

■

User manual

Quick Start installation instructions

■

TekColor™ Care envelope (product registration enclosed)

Quick Reference Card

■

Supplies information sheet

Printer driver reference manual and diskettes

■

Optional Phaser Share network user manual and diskettes

Accessory box

Standard paper tray, A or A4

■

Output tray

Four toner cartridges (cyan, magenta, yellow and black)

■

Imaging unit

Fuser

■

Phaser 550 media sampler

Note

Interface cables must be ordered separately.

Service Manual

2-5

Installing the Printer and Drivers

2-6

9013-07

Figure 2-1 The Phaser 550 and its packaging

Phaser 550 Color Printer

Setting up the printer

Installing SIMM memory

The standard conﬁguration for a Phaser 550 includes 8 Mbytes of memory. Two optional SIMMs can be added for a total of 72 Mbytes of memory. The optional SIMM installation order is as follows:

■

connector SIMM 1

connector SIMM 2

■

Refer to the Chapter 8 topic, Installing RAM SIMMs” on page 8-24.

Installing a font SIMM

The standard conﬁguration for a Phaser 550 includes 17 built-in fonts. This can be upgraded to 39 fonts with the inclusion of a extended features SIMM in the image processor board’s font SIMM connector labeled FONT SIMM. Refer to the Chapter 8 topic, Installing an Extended Features SIMM” on page 8-26.

Installing the Printer and Drivers

Installing a network card

Network support is provided via three optional Phaser Share Network Interface plug-in cards.

The LocalTalk/Serial Interface Card support AppleTalk/LocalTalk

■

protocols and RS-232 serial connectors.

The Ethernet Interface Card supports EtherTalk, Novell NetWare and

■

TCP/IP protocols.

The Token Ring Interface Card supports TokenRing protocols

■

Refer to the Chapter 8 topic, Installing a network card” on page 8-28.

Service Manual

2-7

Installing the Printer and Drivers

Cabling the printer

Note

This topic explains making a hardware connection between the printer and its host computer, setting the communication parameters for the printer's serial and parallel ports to be compatible with the user's host computer and driver installation. This topic is divided into three main parts: Macintosh, PC, and workstation.

Carry spare serial and parallel cables. You can use them if you

encounter a defective cable or as an alternate means of testing the printer-to-host communications.

Connecting the printer to a Macintosh

A direct connection between the printer and a Macintosh is through the printer's serial port. Since this is a highly unlikely connection for a customer to use because of the serial port’s slow data speed, it is not discussed. A networked connection for a Macintosh will most likely be either a LocalTalk network or an Ethernet network.

LocalTalk connection to a Macintosh

Note

For a LocalTalk network, the Serial/LocalTalk network card must be installed.

Turn off the printer. LocalTalk protocol requires you to attach the LocalTalk cable with the printer powered

For a LocalTalk network connection, attach the network adapter to the printer's LocalTalk port. Then attach the network cable (LocalTalk cable, PhoneNet, etc.) to the network adapter.

Turn on the printer.

off .

Ethernet connection to a Macintosh

Note

For an Ethernet connection, the printer must have the Ethernet option card installed.

Turn off the printer. EtherTalk protocol requires you to attach the Ethernet cable with the printer powered off.

Attach the network cable (ThinNet or TwistedPair) to the printer’s appropriate Ethernet connector. Use only one connector.

2-8

Phaser 550 Color Printer

Turn on the printer. During the printer's boot-up process, the printer's network name is displayed in the Mac's Chooser and its node address is resolved with the network. If the network features multiple zones, the network router assigns the printer a default zone name. The printer’s conﬁguration page lists the name. The topic Printing the conﬁguration page” on page 9-4 explains printing this page.

Connecting the printer to a PC

Direct connection to a PC

Turn off the printer. Turn off the PC.

Attach the parallel interface cable to the host computer. Attach the other end to the printer. Alternatively, attach the serial cable to the host computer's serial port. Attach the other end to the printer's serial port. The serial connections requires that the Serial/LocalTalk network card be installed.

Installing the Printer and Drivers

Turn on the printer and the PC.

Networked connection using the Ethernet port

Note

In Novell NetWare networks, the printer is connected to the network in the same manner as the workstations using an Ethernet connection.

For an Ethernet connection, the printer must have the Ethernet option card installed.

Turn off the printer.

Connect the interface cable to the printer’s ThinNet or TwistedPair Ethernet connector. Use only one connector.

Turn on the printer.

Networked connection using the Token ring port

Note

For Token Ring networks, the Phaser 550 must have the optional Token Ring network card installed.

Turn off the printer.

Connect the interface cable to the printer’s appropriate Token Ring connector.

Turn on the printer.

Service Manual

2-9

Installing the Printer and Drivers

Connecting the printer to a workstation

Direct connection to the workstation

Turn off the printer. Turn off the host computer.

Attach the parallel interface cable to the workstation. Attach the other end to the printer. Alternatively, attach the serial cable to the workstation's serial port. Attach the other end to the printer's serial port. The serial connections requires that the Serial/LocalTalk network card be installed.

Turn on the printer and the computer.

Networked connection to a workstation

Note

For an Ethernet connection, the printer must have the Ethernet option card installed.

Turn off the printer.

In the case of an Ethernet network, connect the interface cable to the printer’s Ethernet ThinNet or TwistedPair connector. Use only one connector.

Turn on the printer.

Networked connection using the Token Ring port

Note

For Token Ring networks, the Phaser 550 must have the optional Token Ring network card installed.

Turn off the printer.

Ensure the transmission speed jumper on the printer’s Token Ring network card is set for the speed of the token ring network. Not installed set the card for 16 Mbps (the most common conﬁguration); installed set the card for 4 Mbps.

2-10

Connect the network interface cable to the printer’s appropriate Token Ring connector.

Turn on the printer.

Phaser 550 Color Printer

Installing the Printer and Drivers

Connecting an optional SCSI hard disk drive to the printer

Perform this procedure if the customer has a hard disk drive available for font storage. Otherwise, continue to the next procedure.

Make sure that the printer and the SCSI disk drive are turned off.

Attach the SCSI cable to the printer's SCSI port.

Attach the other end of the SCSI cable to the SCSI drive.

Attach a terminator to the SCSI drive's second connector. (This is not required if the disk drive is internally terminated.)

Terminator

SCSI cable

SCSI drive

Figure 2-2 Connecting a SCSI hard disk drive to the Phaser 550

Select the desired SCSI address (0 through 6) on the SCSI drive. The printer’s SCSI address is 7.

Turn on the disk drive ﬁrst, and then turn on the printer.

Refer to the Phaser 550 Drivers and Utilities Printing Reference for details on formatting the SCSI disk, controlling Sys/Start job ﬁles, and using the LaserWriter Utility to load fonts onto the disk drive.

9013-09

Service Manual

2-11

Installing the Printer and Drivers

Connecting the optional CopyStation to the printer

Perform this procedure if the customer has purchased a CopyStation. Otherwise, continue to the next procedure. The CopyStation may be “daisychained” with one or more SCSI drives being used for font storage. Be sure that each SCSI device uses a unique SCSI address (0 through 4). Installing a CopyStation is fully explained in the Phaser CopyStation User Manual.

Make sure that the printer and the SCSI disk drive are turned off.

Attach the CopyStation’s SCSI cable to the printer's SCSI port.

Attach the other end of the SCSI cable to the CopyStation’s SCSI port.

CopyStation

SCSI cable

Figure 2-3 Connecting a CopyStation to the Phaser 550

Note

The CopyStation uses two SCSI address: 5 and 6. Make sure that any connected SCSI hard drive does not use these addresses.

Turn on the CopyStation (and any hard drives) ﬁrst, and then turn on the printer.

Refer to the Phaser CopyStation User Manual for details.

9013-59

2-12

Phaser 550 Color Printer

Turning on the printer

The startup page

When you turn on the printer, it executes a series of self-tests to determine if there are any problems with the PostScript interface. After running self-tests, the printer prints a startup page if it has not been disabled. After running self-tests and printing the startup page, the printer is ready for operation. A front panel menu item allows you to enable or disable the startup page.

The startup page provides you with valuable information about the printer:

■ Printer name

■ Printer ID (physical ethernet address)

■ Number of built-in fonts

■ Ports (serial, parallel, LocalTalk, Ethernet, Token Ring)

Installing the Printer and Drivers

■ Ethernet protocols available

■ TekColor corrections and print quality mode

■ Pages printed

■ Amount of RAM installed

■ Tektronix version ﬁrmware level

■ Print engine ﬁrmware level

■ Adobe version software level

■ Printer SCSI ID

■ Authorization code

■ SCSI disk attached

■ Phaser CopyStation attached

If the printer detects a non-fatal error at power-up, the startup page prints with an error message. This is true, even if the startup page has been disabled. The printer will still force a print to report the error.

Message Description

Parallel, SCSI or Network card port failed The named port is not working. The other

DRAM SIMM

failed The optional memory SIMM x is not

ports can still be used.

working. In this message, number of the SIMM that failed (1 or 2). Since the printer’s base memory is still working, the printer can still be used, but large images may not print, fonts may not download, and throughput may suffer.

indicates the

Service Manual

2-13

Installing the Printer and Drivers

The conﬁguration page

To provide further diagnostic information, the printer is able to print a conﬁguration page. The conﬁguration page lists the values the printer stores in its NVRAM. These values can be informative when troubleshooting the printer, particularly networked operations. Refer to the Chapter 6 topic Printing the conﬁguration page” on page 9-4 for details on printing the conﬁguration page. A downloadable PostScript utility, found on the Drivers and Utilities diskette, also allows you to print the conﬁguration page.

The conﬁguration page gives you the following information:

■ General information about the printer, such as page count, the

programmed name, Ethernet address, the TCP/IP authorization code (if loaded), timeouts, number of fonts, and total memory

■ Color settings such as Finepoint and Vivid Color.

■ Serial port settings

■ Parallel port settings

■ LocalTalk port settings

■ EtherTalk settings

■ Token Ring settings

■ TCP/IP settings

■ Novell NetWare settings

Table 2-1 Conﬁguration page settings for the Phaser 550

Parameter Description Saved

in NVRAM

Printer type The name of the product. yes Phaser 550 Printer name The current name of the printer as seen

on a network

Pages printed Total number of print jobs processed

through the image processor.

yes <printer type>

yes 0

Default Limits or alternate choices

same as the name of the product

Any name deﬁned by the customer up to 31 characters in length

Startup page enabled

Ethernet address

2-14

Indicates if the printer prints a startup page upon power-up.

A unique number for each Ethernet-capable printer.

Phaser 550 Color Printer

yes No Yes

yes Hardware-

dependent. Legal values have the form xx:xx:xx:xx:xx:xx

Table 2-1 Conﬁguration page settings for the Phaser 550 (cont'd.)

Installing the Printer and Drivers

Parameter Description Saved

in NVRAM

Authorization code

PostScript version

Tektronix version

Fonts in ROM Number of font stored in the printers

Job Timeout Amount of time a job can take to

Wait Timeout Amount of time the image processor

Manual Feed Timeout

Upper media Type of media believed to be installed in

A unique number downloaded to the printer (in the ﬁeld or at the factory) to enable TCP/IP protocols.

Firmware level of the PostScript interpreter code.

Firmware level of the printer engine code.

ROM memory.

process.

waits for additional data from a host.

The amount of time the printer waits for a user to manually insert sheet of media for a manual feed print job.

the upper or main tray.

yes <not authorized> Valid code number in the

yes 0 seconds Any value denoted in seconds.

yes 40 seconds Any value greater than 14

yes 60 seconds Any integer value; 0 means

yes Paper Transparency

Default Limits or alternate choices

format 0000-0000-0000-0000-0000-0 000-0000

39 17

0 means unlimited amount of time

denoted in seconds; 0 means unlimited amount of time

unlimited amount of time

Manual media Type of media believed to be feed in the

Media tray Indicates the default media tray. yes Upper Middle, Lower, Auto Media type Type of media assumed to be in each

Energy Star time-out

RAM memory Total amount of RAM on the image

Color Correction

Print quality mode

Phaser™ Share

Ethernet Address

manual feed tray.

printer tray and the manual feed tray. Amount of idle time allowed before the

printer switches to a low energy power down mode.

processor board. Indicates the type of color adjustments

used to simulate different color uses.

Indicates the quality mode to use for image printing

Indicates the type of Phaser Share network card installed

A unique number for each Ethernet-capable printer.

yes Paper Transparency

yes 1 hour Any integer from 1 to 90

denoting hours.

8 Mbytes 12, 16, 24, 40, 56 or 72

yes None User Deﬁned, Vivid Color,

Simulate Display, SWOP Press, Euroscale Press, Commercial Press, Monochrome, Raw RGB Colors, Raw CMYK Colors

yes Standard Premium, Enhanced,

Fast Color, Presentation

no none LocalTalk/Serial, Ethernet,

Token Ring

yes Hardware-

dependent. Legal values have the form xx:xx:xx:xx:xx:xx

Service Manual

2-15

Installing the Printer and Drivers

Table 2-1 Conﬁguration page settings for the Phaser 550 (cont'd.)

Parameter Description Saved

in NVRAM

Firmware version

LocalTalk port interpreter

LocalTalk Printer T ype

LocalTalk Node Indicates the LocalTalk network node

Parallel Port interpreter

Parallel Port Encoding

Parallel Port back channel

Handshaking Setting whether unidirectional or

Serial Port interpreter

Firmware version of the installed Ethernet card

Indicates the type of interpreter in use at the port

Indicates the type of printer installed at the port

number of the printer Indicates the type of interpreters in use

at the port Indicates the type of data encoding the

parallel port is inspecting The device used for standard output and

standard error.

bidirectional communication is used. Indicates the type of interpreters in use

at the port.

yes PostScript Level 2 Not installed, Disabled,

yes LaserWriter Any string 32 characters in

no 0 Any integer 1 through 254

yes PostScript Level 2 Not installed, Disabled,

yes Binary ASCII, Raw, TBCP

yes None Serial B, Serial C, ... , or

yes PostScript Level 2 Not installed, Disabled,

Default Limits or alternate choices

length or less

Parallel, Parallel B, Parallel C, ...

Serial port encoding

Serial port speed

Serial port ﬂagging

Serial port check parity

Serial port data bits

Serial port stop bits

EtherTalk Port interpreter

EtherTalk Printer type

EtherT alk Zone Name assigned by network administrator

EtherTalk Network

EtherTalk Node Indicates the EtherTalk address of a

Data byte encoding for communication. yes ASCII Binary, Raw, TBCP

Baud rate. yes 9600 38400 (product dependant),

Hardware or software ﬂagging. yes XonXoff DTR, DTR low, Etx Ack,

Parity check encoding method. yes None Space, Even, Odd, Mark

Bits used to encode a data byte. yes 8 7

Number of stop bits. yes 1 2

Indicates the type of interpreter in use at the port.

Indicates the type of printer installed at the port.

for the zone the printer is assigned to. The EtherTalk protocol address

assigned at boot time for routing.

printer on the network.

19200, 9600, 4800, 2400

Robust Xon Xoff, Xon Xoff2

yes PostScript Level 2 Not installed, Disabled,

LaserWriter Any string, 32 character or

less

yes * Any string, 32 characters or

less

yes 0 Integer 1 through 65534

yes 0 Integer 1 through 253

2-16

Phaser 550 Color Printer

Table 2-1 Conﬁguration page settings for the Phaser 550 (cont'd.)

Installing the Printer and Drivers

Parameter Description Saved

in NVRAM

TokenTalk interpreter

Token Ring Address

Speed Data transmission speed the network

Bridging Token Ring source routing. yes Adaptive (printer

All Routes Broadcast

Connection State

Early T ok en Release

Firmware Version

Indicates the type of interpreter in use at the port.

A unique number for each printer . based on the printer’s ID.

card is set to. Set by a jumper on the card. (Jumper not installed equals 16 Mbps, jumper installed equals 4 Mbps).

The printer sends response packets back to the host indicating all possible routes to the printer.

Indicated if the printer is connected or inserted into the token ring.

The printer releases the token at the end of the last byte transmitted (not applicable a 4 Mbps).

Firmware version of the printer’s Token Ring network card.

yes PostScript

yes None Any valid token ring address

yes 16 Mbps 4 Mbps

yes False True

yes Inserted No Cable, Cable connected,

yes On Off

yes

Default Limits or alternate choices

Level 2

determines route based on data)

Not installed, Disabled, <interpreter>

Transparent (no source routing), SourceRoute (use source routing)

Removed, Duplicated Address

X.XX

Printer type Indicates the type of printer installed at

Zone Name assigned by network

Network Node Indicates the Token Ring address of the

NetWare port interpreter

Print Server Name

Conﬁguration ﬁle server

Queue Scan rate

Network Address

Ethernet Frame Type

the port.

administrator for the zone the printer is assigned to.

printer on the network. Indicates the type of interpreters in use

at the port. Name of printer server. yes TEK01B009,

Name of the conﬁguring ﬁle server. yes null string

password has been set. Rate at which printer will scan queue for

print jobs. Printer address and node on the

Ethernet network. How IPX packets are transmitted over

the network.

LaserWriter Any string, 32 character or

less

yes * Any string, 32 characters or

less

yes 0 Integer assigned by network

yes Auto Select Disabled, <interpreter>

user-deﬁned

hardware dependant

user-deﬁned

yes Not set Set, Not set

yes 15 seconds An integer 1 through 300 in

seconds

yes null string An 8 digit hex number

00000001 through FFFFFFFE

yes Adaptive 802.3-X, DIX, 802.3-2,

802.3-2-SNAP

Service Manual

2-17

Installing the Printer and Drivers

Table 2-1 Conﬁguration page settings for the Phaser 550 (cont'd.)

Parameter Description Saved

in NVRAM

TCP/IP port interpreter

RARP/BOOTP Used for setting the printer’s IP address

IP Address The Internet Protocol address. If null,

Network Mask Indicates which ﬁelds of the IP Address

Broadcast Address

Gateway Address(es)

Indicates the type of interpreter in use at the port.

from a boot server.

the address will be set at run time via RARP or BOOTP.

designate the network portion and which designate the node portion. If null, the mask will be determined from the printer’s IP address or the BOOTP or ICMP Netmask Reply.

The IP Address used to broadcast messages on the local network. If null, the value will be determined from the IP Address and Network Mask at runtime.

A list of addresses of the gateways to other networks.

yes Not authorized, Disabled

yes False True

yes Not Set String of 15 or fewer

yes Default String of 15 or fewer

yes None String of 15 or fewer

Default Limits or alternate choices

characters of the format N.N.N.N followed by the word “Dynamic” if IP Address Dynamic parameter is set to true.

characters of the format N.N.N.N

Ethernet Frame Type

LPR port interpreter

LPR Host access list

LPR Receive Window Size

AppSocket port interpreter

AppSocket Data Port Number

AppSocket Host access list

AppSocket Status Port Number

Data packet encapsulation type for ARP/RARP requests and IP datagrams.

Indicates the type of interpreter in use at the BSD system conﬁgured port.

List of TCP/IP network addresses for host to access to printer.

Buffer size used by the printer. yes 0 0 to 512. 0 means the buffer

Indicates the type of interpreter in use at the System V conﬁgured port.

Port number for bi-directional transmission of printer language jobs.

List of TCP/IP network addresses for host to access to printer.

Port number for sending status information back to the host computer.

yes DIX Adaptive, 802.2-SNAP. May

be followed by the word “Dynamic”

yes Not Authorized, Disabled

yes Unrestricted, only ﬁrst 16 on

list print on the conﬁguration page

size will be based on the total memory in the printer

yes Auto Select Not Authorized, Disabled,

yes 9100 1024 through 65535

yes Unrestricted, only ﬁrst 16 on

list print on the page

yes 9101 1024 through 65535

2-18

Phaser 550 Color Printer

Table 2-1 Conﬁguration page settings for the Phaser 550 (cont'd.)

Installing the Printer and Drivers

Parameter Description Saved

in NVRAM

AppSocket Receive Window Size

AppSocket Send Window Size

Syslog Protocol that acts as a remote front

Log Hosts List of address of host that want to

Log Priority The threshold indicating the priority level

The buffer size on the printer in which to receive data. The actual window size is established when the connection is made and may be smaller to accommodate the host.

The buffer size on the printer in which to send data. The actual window size is established when the connection is made and may be smaller to accommodate the host.

panel to the printer.

receive syslog messages.

of messages from the printer that will be sent to the list of log host(s).

yes 0 1024 to 59392

yes Not Authorized, <null string>

yes Send no

yes 5 0 – unit is no longer usable,

Default Limits or alternate choices

messages

List of IP addresses in the format N.N.N.N

1 – messages indicating action is needed on part of system administrator, 2 – critical error messages, 3 – error message, 4 – warning messages, 5 – normal but signiﬁcant message, 6 – informational messages, 7 – debugging messages

SNMP Allow the printer to respond to status

System name Printer name. yes Phaser 550 String of 0 to 255 characters System contact Name and phone number or address of

System location Location of the printer. yes String of 0 to 255 characters Trap Hosts A list of hosts, one for each protocol,

Private Hosts A single node address per protocol of a

Authentication Failure Traps

SCSI Disk Indicates if a SCSI disk is attached to the

Execute Sys/Start Job

queries from host-resident SNMP utilities.

person responsible for the printer.

which are able to receive traps.

host which is able to set SNMP variables.

If enabled, the printer sends a trap for SNMP authentication failure.

printer. Also indicates its storage capacity and the amount of free space.

Determine whether or not to run the system start ﬁle during system initiation.

yes Not Authorized, <null string>

yes String of 0 to 255 characters

yes None None, N.N.N.N/Public,

yes None List of IP addresses of the

yes Enabled Disabled

Not connected Online,

Yes Run Skip

N.N.N.N/Proxy, N.N.N.N/Private, N.N.N.N/Regional, N.N.N.N/Core

form N.N.N.N

total space, free space

Service Manual

2-19

Installing the Printer and Drivers

Table 2-1 Conﬁguration page settings for the Phaser 550 (cont'd.)

Parameter Description Saved

in NVRAM

Boot Delay Number of seconds the printer waits

before booting up the attached hard

drive. Check parity If true, data parity should be checked. False True Disk Address SCSI address of disk for the SCSI

communication channel. Printer address SCSI address of printer when it is the

initiator.

Yes 0 Any positive integer

No 6 0 to 7

No 7 0 to 7

Default Limits or alternate choices

2-20

Phaser 550 Color Printer

Driver and communication set up

Loading the LaserWriter PPD ﬁle

Macintosh users print to the Phaser 550 using the LaserWriter 7.x or 8.x printer driver. If the customer is already using a LaserWriter simple install the PPD ﬁle into the Mac’s Printer Description folder. Otherwise, the LaserWriter 8 driver must be installed on the computer as well at the Phaser 550 PPD ﬁle. Refer to the Phaser 550 Drivers and Utilities Printing Reference for more details on drivers.

To install the PPD ﬁle

Place the Phaser 550 Printer Color Printer Software for the Macintosh diskette into the disk drive.

Double-click on the Installer icon.

Follow the directions on the screen to complete the PPD installation.

Installing the Printer and Drivers

Restart the Macintosh.

Select the driver’s icon and the printer in the Chooser.

The Phaser Share software and utilities diskette contains an LaserWriter Utility ﬁle you can use to reprogram the printer to reside in another EtherTalk zone, if necessary.

Service Manual

2-21

Installing the Printer and Drivers

Installing a printer driver for Microsoft Windows 95

For best performance and added features when printing from Windows 95, use the Windows 95 printer driver (as opposed to the Windows 3.1 printer driver, which may cause printing problems in Windows 95).

Remove the Windows 3.1 driver (if applicable) from your PC. For instructions, refer to Phaser 550 Drivers and Utilities Printing Reference.

Caution

If the customer had previously installed a Tektronix Windows 3.1 printer driver in Windows 3.1, then upgraded to Windows 95, that driver will appear in Windows 95 and may cause printing problems in the new operating system.

Start Windows 95.

Insert the Phaser 550 CD-ROM in the computer’s CD-ROM drive, or insert the Printer Software for Windows diskette in the host computer’s disk drive.

Click the Start icon in the taskbar on the screen. In the menu that appears, click Run.

In the Run window, type in the name of the drive that the CD-ROM or diskette is in followed by the ﬁle name SETUP.EXE, then click OK. For example:

B:SETUP

In the Tektronix Printer Installation window, select one of the following, then click OK:

■ The Easy selection automatically installs the printer driver software. If

you select Easy, click OK and go to Step 8.

2-22

■ The Custom selection automatically installs the printer driver software,

If you selected Custom, follow these steps:

At the message dialog box, click OK; the Control Panel opens.

Phaser 550 Color Printer

the downloadable utility ﬁles, and the color sampler chart ﬁles. If you select Custom, click OK then go to Step 7.

In the Custom dialog box, select the options you want installed, then click OK. You can select as many options as you like.

■ Install Printer

■ Install Utility Files

■ Install Samplers

When prompted for a directory name to use for installing the software, use the default directory name PHSRTOOL or type in a new name, then click OK.

Installing the Printer and Drivers

In the Control Panel, double-click the Printers icon; the Printers window appears.

10.

In the Printers window, double-click Add Printer; the Add Printer Wizard appears. Click Next.

11.

Select the printer’s connection:

■ Select Local Printer if the printer is connected directly to a host

computer, then click Next.

■ Select Network Printer if the customer’s computer accesses the printer

through a network. Click Browse to search the network and select a printer queue. Then click Next.

12.

In the window listing Manufacturers/Printers, click Have Disk. The Install From Disk dialog box appears.

13.

Use either the Phaser 550 CD-ROM or the Printer Software for Windows diskette. Type in the name of the drive that the CD-ROM or diskette is in, and click OK.

14.

A list of Tektronix printers should appear. Select the printer in the list, then click Next.

■ Select Tektronix Phaser 550 if you have the standard conﬁguration of

the printer.

■ Select Tektronix Phaser 550 1200 dpi if you have the extended options

feature of the printer.

15.

Select the port your printer is connected to, then click Next.

16.

It is recommended that you use the default printer name shown under Printer Name. Click Yes if you want this printer to be the default printer. Then click Next.

17.

At the prompt, Would you like to print a test page? click Yes to verify the printer’s connection. Then click Finish.

A status bar appears while ﬁles are copied to your computer.

18.

If prompted, select the path for the PostScript driver ﬁle ICONLIB.DLL; this should be in your WINDOWS/SYSTEM directory.

If the ﬁle isn’t installed on the hard disk, insert the Microsoft CD-ROM for Windows 95, select the WIN95 directory, and click OK. Or, insert the requested ﬂoppy diskette for Windows 95 and click OK. The software you need is installed.

19.

If your printer is set up correctly and if you clicked Yes in Step 17, a test page prints showing the Windows 95 logo and information on your printer.

The Phaser 550 printer should appear in the Printers window.

Service Manual

2-23

Installing the Printer and Drivers

Installing the Tektronix driver for Windows 3.1

The Tektronix Windows driver is a Windows PostScript driver customized for Tektronix printers. These instructions assume a basic familiarity with Windows operation and terminology. For additional information about Windows, refer to your Microsoft Windows documentation.

Insert the Tektronix Windows 3.1 Printer Driver diskette into your computer’s disk drive, for example, drive B:.

Start Windows.

Open the Control Panel. Double-click the Printers icon; the Printers dialog box appears.

Choose the Add>> button. (If no printers are installed, go to the next step.)

In the List of Printers, select Install Unlisted or Updated Printer.

Choose the Install button.

Note

10.

Printers using the Tektronix driver for Windows will have (TekColor) listed in their name. Printers without this designation are using the standard Microsoft Windows PostScript driver and the WPD ﬁle; both ﬁles can be loaded.

Type in the drive the PC diskette is in, for example drive B:, and choose the OK button.

Select your printer and choose OK.

The driver software you need is automatically installed.

Continue with the later topic Conﬁguring the Tektronix Windows printer driver” on page 2-25.

If you have other Tektronix printer drivers already installed

If you still have an earlier version of the Tektronix Windows driver, you can use the INSTALL.EXE program on that diskette to remove the older driver software.

Start Windows.

Insert your older Tektronix Windows driver diskette into your computer’s disk drive, for example, drive B.

2-24

Click File.

Click Run.

Phaser 550 Color Printer

Installing the Printer and Drivers

Type the following command:

B:INSTALL

The Install Tektronix® Printers dialog box appears.

Select All Tektronix Printers, and choose the Deinstall button.

When the program ﬁnishes removing the old ﬁles, choose the Exit button, and eject the diskette.

If you have the TekColor PS Previewer still installed, refer to the topic “Removing the TekColor PS Previewer software” in the Phaser 550 Drivers and Utilities Printing Reference to delete the ﬁles.

When you are ﬁnished removing the old driver ﬁles, restart Windows.

10.

Go on to the topic “Installing the Tektronix driver” in this chapter, to install all of your Tektronix printers with the latest driver software.

Conﬁguring the Tektronix Windows printer driver

The Printers dialog box should still be displayed; if not, double-click the Printers icon in the Control Panel.

Choose your printer from the list of installed printers.

Choose the Set As Default Printer button if you want to select your printer as the default.

Choose the Connect button; the Connect dialog box appears.

Select the port the printer is connected to. Your printer is connected to your computer through one of the computer's communications ports. You need to tell the driver which port your printer uses so the driver can print your documents.

The two main types of communications ports are parallel ports and serial ports; your computer may have one or more of each. Generally, your printer is connected through LPT1: if it is connected to a parallel port, or through COM1: if it is connected to a serial port. If you have multiple ports, your printer may be connected to another, such as COM2:.

Note

The printer’s conﬁguration page contains the information you need to set up the printer’s port.

■ For a parallel port set up in Windows: Select your parallel (LPT) port

in the list.

■ For a serial port set up in Windows: Select your serial (COM) port in

the list. Choose the Settings button to see the Settings dialog box. Fill in each item according to your conﬁguration, then choose the OK button. Refer to your Windows documentation for details, or ask your network administrator for help.

Service Manual

2-25

Installing the Printer and Drivers

■ For a network port set up in Windows: Select your network (LPTx or

COMx) port in the list. Choose the Network button to see the Printers-Network Connections dialog box. Fill in each item according to your conﬁguration, then choose the OK button. Refer to your Windows documentation for details, or ask your network administrator for help.

Note

Disable the Print Manager when using the network.

Other communications ports may include EPT: (an interface for the IBM Page-Printer, which requires the installation of a special card in your computer), and LPT1.OS2 and LPT2.OS2, which Windows may require if you are using certain spoolers or other add-on software programs. The port FILE: lets you write a PostScript document to a ﬁle instead of to the printer. For more information about communication ports, refer to your Windows documentation.

Set the Time-outs. These options regulate your computer’s communications with its printer ports.

■ Device Not Selected: (For parallel – LPT – ports only) Type a value of

0, or between 15 and 999, in this text box to change the number of seconds Windows waits before notifying you that a printer is off-line. The default is 15 seconds.

■ Transmission Retry: Type a value between 45 and 850 in this text box

to change the number of seconds Windows waits after a print job has begun sending characters to the printer before sending an Alert message that the printer is no longer accepting data. The default setting is 45 seconds. When using the Print Manager with a shared printer, you should set this option to a larger value, such as 600 (10 minutes) to avoid the Alert message when printing multiple page documents.

2-26

Choose the OK button to return to the Printers dialog box, then choose the set up button. A dialog box appears with the name of the printer you selected across the top. Use this dialog box to select paper source, paper size, and image orientation.

Choose the Options button to see the Options dialog box. Make sure that the Color box is checked to print in color.

From the Options dialog box, choose the Advanced button to see the Advanced Options dialog box. Make sure that the Use PostScript Level 2 Features check box is checked on.

Phaser 550 Color Printer

Installing the Printer and Drivers

This option affects the print time of bitmapped (raster) images by improving the image transfer time from the computer to the printer, and by improving the image processing time in the printer. This option is only available to applications that use this Tektronix driver with Tektronix PostScript Level 2 printers, such as the Phaser 550. When this box is checked, the Compress Bitmaps option is unavailable (grayed-out). Choose the OK button to return to the Options dialog box.

10.

In the Options dialog box, choose the Printer Features button to see the Tektronix Printer Features dialog box. Make color correction and media type selections as desired. Choose the OK button to return to the Options dialog box.

11.

Choose the OK button to return to the dialog box that lists your printer's name across the top.

12.

Choose the OK button to return to the Printers dialog box.

13.

Choose the Close button.

Updating the standard Microsoft Windows PostScript driver

If a customer prefers to use the standard Microsoft Windows PostScript printer driver instead of the Tektronix driver for Windows, follow these instructions. This update procedure provides printer page size information for applications within Windows using the standard driver. However, color adjustments and other PostScript Level 2 features are available only with the Tektronix Windows

3.1 driver and are not supported by the standard driver.

These instructions assume a basic familiarity with Windows operation and terminology. For additional information about Windows, refer to your Microsoft Windows documentation.

Update procedure

Start Windows.

Open the Control Panel.

Double–click on the Printers icon.

Choose the Add>> button; a list of printers is displayed. Highlight the Tektronix printer you want to use.

Select Install Unlisted or Updated Printer.

Choose the Install button.

Note

Printers using the Tektronix driver for Windows have (TekColor) listed in their name. Printers without this designation are using the standard Microsoft Windows PostScript driver and the WPD ﬁle.

Service Manual

2-27

Installing the Printer and Drivers

When prompted, insert the Tektronix–provided Windows 3.1 Printer Driver diskette into your computer’s disk drive. Choose your printer (without (TekColor) after the name) then click the OK button. When asked to insert a disk with the updated PSCRIPT.DRV ﬁle, enter system as the location so the current PSCRIPT.DRV ﬁle is used.

Installing the printer driver for OS/2 Version 2

Under OS/2 Version 2.0 printing is managed through printer object icons. Object icons represent a printer set up, and are associated with a port, a driver, and a queue, if appropriate. These object icons replace the earlier Print Manager functions. Normally, a printer object icon is installed during the initial OS/2 2.0 installation. A single printer object on the desktop may represent more than one printer. A printer object on the desktop is a “generic” object that can be conﬁgured to point to any printer by changing settings in the settings notebook for this object. You may not have more than one printer object pointing to the same I/O Port. Port designations for each printer object must be unique. Before new printers are installed, existing printer object assignments must be changed.

Note

For parallel port connections, check existing printer object port assignments before installing a new printer to be sure there is no conﬂict. Once you are familiar with existing printer objects (drivers and ports associated with these objects) you can install a new printer.

In the procedure below, the printer remains associated with LPT1, and you will set up a new printer object for LPT2. Following are the steps to create the LPT2 PRINTER object:

IBM suggests that printer objects be named to represent available printer ports rather than printer names or printer drivers. This avoids the confusion of a speciﬁc printer name being associated with an object that is using a driver for a different printer.

Check all existing printer objects to be sure that they do not point to LPT2. Make any necessary changes to the settings for these printer objects.

Locate the original OS/2 Print Driver Diskettes (numbered 1-5).

Find and open the Templates folder and locate the Printer Template.

Using the mouse, point to the Printer Template, hold down the right mouse button, drag the object onto the desktop, and release the mouse button.

2-28

The Create a Printer dialog box will be displayed. In the name ﬁeld, type: LPT2 PRINTER. This is the only opportunity to assign this name and it cannot be changed. The ﬁrst 8 characters (except spaces) will display in all printer selection menus, so the printer will be listed as LPT2_PRIN.

Phaser 550 Color Printer

Installing the Printer and Drivers

Scroll through the printer drivers listed to locate the proper Tektronix printer driver name. Select it then click Install from the menu options.

In the Install New Printer Driver dialog box, click on the button according to the driver shipped with OS/2. If necessary, set the directory to B: and insert the Printer Diskette #1 in drive B:. Click on Refresh. The system searches the diskette for driver groups and prompts you to stop the search or continue. When the PostScript driver (PSCRPT.DRV) appears, stop the search.

A list of possible PostScript printers are displayed for your selection. Using the scroll bars, move down through the alphabetical listing until you ﬁnd the selection PSCRIPT.Tektronix Phaser 550. Click on the correct printer name and then click on Install. The system will install your printer driver. Click OK.

Close the Install New Printer Driver dialog box. Before leaving the Create a Printer dialog box, adjust the printer port time-out setting.

Double-click on the port you have selected, in this example, LPT2. Change the time-out to 180 seconds. Then click OK.

10.

To create the new printer object on the desktop, click Create; a new printer driver object is placed on your desktop. Conﬁrm and adjust the settings for this printer driver by performing the following steps.

Bring up the Settings Notebook by clicking the right mouse button on LPT2 PRINTER. Click on SETTINGS.

Select the Printer Driver Tab. Conﬁrm that the Tektronix Phaser 550 is selected (highlighted). Double-click on the Phaser 550 driver to conﬁgure the Printer Properties. This is where you can deﬁne printer paper sizes and orientation. These settings can be adjusted from within software applications as well. To get started, set Forms to A-size paper; this is the recommended setting. Next, select Device Defaults, set Form to A-size and set Orientation to Landscape. One of the most likely causes of printer errors is that the document and device defaults do not properly match.

Select Options and make sure that it is properly set to Phaser 550; if not, repeat the previous steps. While in this screen, set Job and

Wait to 0, if they aren't already. Click OK on the Options and Device Defaults dialogs for Printer Properties. Select the Output Ta b . Ensure that the proper port is selected.

Select the Queue Options Tab. Activate a check for both Printer Speciﬁc Format and Job Dialog Before Print. Close the

Notebook.

Service Manual

2-29

Installing the Printer and Drivers

If LPT2 PRINTER is not the only printer object on the desktop, then you may want to make it the default printer before opening a software application. To do so, point the cursor to the LPT2 PRINTER object, click the right mouse button, click Set Default, and select LPT2 PRINTER.

Setting the printer’s IP address using the front panel

To correctly function on an Ethernet network using TCP/IP protocols, the printer must have the correct IP address. The IP address is assigned by the local system administrator. Additionally, the printer’s IP address must be set and TCP/IP enabled to access the printer through a Web browser. With the printer’s IP address set and TCP/IP enabled, the printer is accessible on an Ethernet network for software authorization to enable PCL or UNIX-host TCP/IP printing.

To check or set the printer’s IP address:

Press the front panel’s Menu button and scroll to the menu item Network settings.

Enter the Network settings sub-menu by pressing the Menu button.

Scroll to the sub-menu item TCP/IP and press Menu to enter it.

Scroll to the item TCP/IP:enabled and press Select to enable TCP/IP.

While Selected is displayed on the screen, press front panel buttons 2 and 3 at the same time.

In a moment the front panel will display the printer’s IP address in the format XXX.XXX.XXX.XXX. Verify that the IP address is correct for the printer. Use button 2 to increment a digit and button 3 to shift to the next digit.

When the displayed address is correct, press button 4 Set. The printer will now return to its Ready state.

2-30

Phaser 550 Color Printer

Conﬁguring the printer's serial port for a PC

Use the PostScript command ﬁle DEVPARAM.PS (located on the Printers Utilities diskette) to modify the printer’s serial port settings.

The following example sets ﬂow control to Xon/Xoff, parity to none, data bits to 8, stop bits to 2 and the baud rate to 9600. In the example below, the changes are persistent across print jobs and across power cycles; they remain in effect until speciﬁcally changed again.

CTRL-D systemdict/languagelevel known{languagelevel 2 eq {true (0) startjob dup not {/exitserver errordict /invalidaccess get exec} if}{false}ifelse}{false}ifelse not {quit} if

(%Serial_NV%) <</Password (0)

/FlowControl /X0nXoff

/Parity /None /DataBits 8 /StopBits 2 /Baud 9600 >> setdevparams

false (0) startjob pop CTRL-D

Installing the Printer and Drivers

Note

CTRL-D is the ASCII End-Of-Text (EOT) character.

Service Manual

2-31

Use a text editor or word processor to modify the DEVPARAMS.PS ﬁle. (Be sure to save the ﬁle as a text-only ﬁle.) Substitute the values you want for the values used in the sample DEVPARAM.PS. The possible values for each parameter are listed in the following table. The values are case-sensitive; they must be entered exactly as shown.

Table 2-2 Values for modifying the DEVPARAMS.PS ﬁle

Parameter key Allowed Values Types

FlowControl XonXoff (software)

DTR (hardware)

string

Parity Even

Odd None Space

DataBits 7

StopBits 1

Baud rate 300

600 1200 2400 4800 9600 19200 38400

Enabled true

false

CheckParity true

false

On true

false

Interpreter PostScript

HP7475A LaserJet III

string

integer

boolean

string

Protocol Normal

Use the DOS COPY command to send DEVPARAM.PS to the printer;

Raw Binary TBCP

string

for example: COPY DEVPARAM.PS COM1: (Substitute the appropriate port for COM1:.)

Installing the Printer and Drivers

Using

printcap

to conﬁgure a workstation for the printer's serial port

The printcap ﬁle conﬁgures the workstation's lpr queues. The ﬁle is usually found in the workstation's /etc. directory. Use a null modem cable since the printer is set up as a DTE device. For this example, the printer's serial port settings are as follows:

Speed: 9600 Flagging: Software (XON/XOFF) Data Bits: 8 Parity: Ignore

To set up a printcap entry, perform the following steps:

Make a backup copy of the /etc/printcap ﬁle.

Append to the printcap ﬁle a new print queue name and set the port parameters as needed. Append the following to the printcap ﬁle:

px:\

:br#9600:rw:\ :fc#00000374:fs#00000003:\ :xc#0:xs#0040060:\ :mx#0:sf:sh:\ :sd=/var/spool/px:\ :if=/var/spool/px/if:\ :lp=/dev/ttya:

px may be changed to whatever unique printer name you choose. The device driver name in lp may be different depending upon which serial port the printer is connected to and the device driver naming scheme for the workstation.

Create a directory called /var/spool/px and create a ﬁle in the directory called if. The content of the ﬁle should look like this:

#!/bin/sh /bin/cat

Give the if ﬁle executable permission:

chmod +x if

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Installing the Printer and Drivers

If communication to the serial port uses 7 data bits, the value for xs changes as follows. All other set up parameters remain the same.

px:\ :br#9600:rw:\ :fc#00000374:fs#00000003:\ :xc#0:xs#0040040:\ :mx#0:sf:sh:\ :sd=/var/spool/px:\ :if=/var/spool/px/if:\ :lp=/dev/ttya:

To print a PostScript ﬁle, type:

lpr -Ppx ﬁlename

Conﬁguring a Novell NetWare server for the printer

This is a brief overview of the steps you follow to conﬁgure a Novell NetWare ﬁle server and set up print queue to support the printer on a Novell network. The Phaser Share Software User Manual gives the step by step procedure you follow to perform this conﬁguration. There are two methods, each using a different utility program, you can use to conﬁgure the ﬁle server and set up print queues. In brief, this is what you will do:

Load the utility Advanced Conﬁguration Tool (ACT) onto the ﬁle server through a workstation.

Log on to a ﬁle server as supervisor with supervisor privileges.

Run ACT and select Quick Conﬁguration.

At this point you will be able to “see” a list of available printers. The printer’s print server name is displayed. The default name is TEKxxxxxx where xxxxxx is the last six hex digits of the printer’s Ethernet address. Select the printer. If the printer is not displayed, refer to the Novell NetWare Conﬁguration topic in the Phaser Color Printers Network Manual.

Select a ﬁle server for the printer to service.

Select a queue for the printer to service or create a new queue.

Save the conﬁguration.

Following this, you can select another ﬁle server and create more queues for the printer to service. You can have a total of 32 queues on up to eight ﬁle servers.

2-34

After all ﬁle servers have been conﬁgured, save the conﬁguration ﬁle and restart the print server.

Phaser 550 Color Printer

Alternately, you can use a utility called PCONSOLE to perform the same conﬁguration. However, using PCONSOLE, you will not “see” and select the printer on the network as you did in Step 4. Instead, you must enter the print server name (TEKxxxxxx) of the printer as it is shown on the printer’s conﬁguration page. (Refer to the topic Printing the conﬁguration page” on page 9-4 for details on printing the conﬁguration page.)

Conﬁguring TCP/IP on a UNIX host

This is a brief overview of the steps you follow to conﬁgure the host and the printer for TCP/IP network. The Phaser Share User Manual gives the step-by-step procedure you follow to perform this conﬁguration. You will ﬁrst conﬁgure the host and then the printer.

Conﬁguring the host

Add the printer name to the host table (/etc/host) and assign an IP address to the printer’s name.

Assign a print queue to the printer by editing the /etc/printcap ﬁle.

Installing the Printer and Drivers

Conﬁguring the printer

Set the printer’s IP address as described in the earlier topic Setting the printer’s IP address using the front panel” on page 2-30. Alternately, you can create a RARP or BOOTP conﬁguration ﬁle to automatically conﬁgure the printer’s IP address (although it will not be stored in the printer’s NVRAM).

Authorize the TCP/IP protocol. This will have already been done at the factory if the Option P2 was purchased with the printer. For a TCP/IP protocol ﬁeld upgrade you will have to perform this procedure at the customer site by downloading the authorization code to the printer. Alternately, you can access and authorize the printer through a Web browser.

Optionally, conﬁgure the printer’s TCP/IP parameters:

■ lpr, the host access table (if the customer site uses lpr).

■ AppSocket, the printer language(s) supported by the printer (if the

customer site uses AppSocket).

■ Syslog, collect printer information for the network administrator.

■ SNMP, allow the administrator to query and control the printer’s status

remotely.

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Chapter

Verifying the Printer and Host Connections

In this chapter, you verify that the host computer can print to the printer. This chapter assumes that the printer and the printer drivers have been properly installed as explained in the previous chapter “Installing the Printer and Drivers.”

Macintosh veriﬁcation

Selecting the printer via the Chooser

This procedure applies to both operating system version 6.0.7 and system 7.0 (and higher).

Note

If the Mac is served by an Ethernet network or both a LocalTalk and Ethernet network, ensure that the Mac's proper network port is

Apple menu (in the upper-left corner of the screen)

enabled. Click the and select the item

Network . From its dialog box, select the appropriate network port.

The printer uses Phase II EtherTalk protocols.

Turn on the printer and the Macintosh, if they are turned off.

With the mouse, click and hold the Macintosh's Apple menu (in the upper-left corner of the screen). Select the pull-down menu.

The Chooser dialog box is now displayed on the screen. On the left side of the dialog box are icons representing the printer drivers installed on the Macintosh. Select the driver icon clicking on it once. If the host and the printer are a part of a zone, you should ﬁrst select the printer driver and then pick the zone the printer resides in. The printer may also be intentionally installed in another zone.

Displayed on the right side of the dialog box are a list of printers that the selected driver will print to. Select the newly installed printer

Phaser 550 . (If, for example, a Phaser 550 is already on the network

with the name named

Phaser 5501 .)

Control Panels . Click the control panel item

Chooser from the Apple's

LaserWriter by

Phaser 550 , then the newly installed printer will be

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3-1

Verifying the Printer and Host Connections

Displayed on the bottom of the dialog box is the background printing option. Click the turned back on after the printer veriﬁcation.)

Press the Setup.. . button. The LaserWriter driver will automatically select the correct PPD ﬁle for the Phaser 550. The Phaser 550 is now your chosen printer.

Close the Chooser by clicking on the small box in the upper-left corner of the dialog box.

You have now veriﬁed that the printer is on the network and is communicating with the Macintosh.

If you do not see the printer listed in the dialog box, then the printer is not communicating with the Macintosh. For Ethernet connections, check the rear panel of the printer; the green receive data RX LED of the Ethernet network card should intermittently ﬂash as the network card communicates to the host network. If the RX LED is on steady, then a problem has occurred at the network hub. Check the printer's cable connection to the network.

OFF button to turn it off. (If desired, this can be

At the printer, check the printer to see if it health LED is blinking. The LED is seen through the grill behind the manual feed tray. Ensure that the correct network is selected. Refer to Chapter 6, “Troubleshooting” for more information about networks. More troubleshooting tips are included in the reference manual

Phaser 550 Drivers and Utilities Printing Reference.

3-2

Phaser 550 Color Printer

Verifying the Printer and Host Connections

Printing the directory from a Macintosh

Make sure that you have an open window displayed on the screen (such as the hard disk drive's window).

At the Macintosh desktop, click and hold on the File menu bar item.

For System 7 or higher : Scroll down the File pull-down menu and

select the item

For System 6.0.7 to 6.0.8 : Scroll down the File pull-down menu and

select the item

A print dialog box appears on the screen. Click on the Print button in the upper right corner of the dialog box to send a ﬁle to the printer.

This veriﬁes that the Macintosh and the printer driver can send a ﬁle to the printer. If the printer does not make a print, there may be a problem with the printer driver. In this case, if possible, you should verify that the Macintosh can print to a different printer on the same network. Choose a different PostScript printer driver such as an Apple LaserWriter in the Chooser and then repeat Steps 2 and 3. If the ﬁle doesn't print, then you must diagnose and ﬁx the problem on the Macintosh:

Print Window... .

Print Directory... .

Restart the Macintosh with the Shift key pressed down to power up with the Macintosh with its Extensions off.

Try printing again. If it prints, then an Extension is conﬂicting with the driver.

Identify the conﬂicting Extension, and then reload the driver. Contact Customer Support Hotline for a possible solution for the conﬂicting Extension.

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Verifying the Printer and Host Connections

Verifying that an application communicates to the printer

This procedure veriﬁes that an application installed on the Macintosh can print to the printer. Note that many applications require a special printer description

APD , PDF , PDX or PPD ﬁles) to print to a printer. These ﬁles contain

ﬁle ( information speciﬁc to a particular printer, such as page sizes, margins, and printing options. Refer to the Readme ﬁles on the diskettes for the latest information on which applications require which printer page description ﬁles and how to install them. The printer description ﬁles are provided on the Macintosh Printer and Utilities diskette.

Ensure that the correct driver is selected in the Chooser.

Start an application and select a ﬁle that contains text.

With an illustration or a page of text displayed, click and scroll down

File pull-down menu and select the item Print... .

the

A print dialog box appears on the screen. Click on the Print button in the upper right corner of the dialog box to send a ﬁle to the printer.

If problems occur at this point, download the error handling utility to the printer as explained in the next procedure. Contact the Customer Support Hotline 1-800-835-6100.

Using the Error Handler utility

If the Macintosh does not print to the Phaser 550 printer, download the Tektronix Error Handler.

Place the printer's Macintosh Printer Utilities diskette in the disk drive. (The utility ﬁles are stored in a compressed format and must be decompressed before they can be used. The software diskette reference manual explains how to decompress ﬁles.)

Select the Phaser 550 printer in the Chooser .

Locate the Tek Error Handler ﬁle in the folder of decompressed utilities ﬁles.

Launch the LaserWriter Utility.

3-4

Click and pull-down the Download PostScript ﬁle menu item. Select the

This loads the error handling utility into the printer's memory where it remains until the printer is turned off. Send a ﬁle to the printer as explained in the previous procedure. If an error occurs, the printer will print a page listing the error.

Phaser 550 Color Printer

Tek Error Handler ﬁle and download it to the printer.

. 4.

OK . 5.

PC veriﬁcation

DOS connection veriﬁcation

Verify that the PC can communicate with the printer.

Power up the printer and the PC. If the PC is running under Windows, exit Windows so the PC is operating under DOS alone.

At the DOS prompt, type (in lowercase) the following:

echo showpage > port:

Substitute port: with LPT1 :, LPT2 :, or COM1 : etc. or whichever corresponds to the port the printer is attached to.

If the printer port is set to adaptive:

echo %! > port

echo showpage > port:

Verifying the Printer and Host Connections

The printer should respond by picking, processing, and ejecting a sheet of paper.

If this does not happen, check your cabling. Ensure that you have the port properly conﬁgured as explained in the Chapter 2 topic “Cabling the printer” on page 2-8.

Windows 95 driver veriﬁcation

Using the Windows Write application, verify that the PC, running under Windows 95, can print to the printer.

If it is not already running, start Windows 95

Launch a simple text program such as one of the Windows 95 programs Notepad or WordPad. (If Notepad or WordPad is not available, you can use any other text editor-type program.)

Type in a line of text such as

Click the File menu item and select Printer Setup... from the menu list.

Phaser 550 from the displayed list of available printer drivers.

Select Click

THIS IS A TEST

Click File and select Print . A print ﬁle will be transmitted to the printer.

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Verifying the Printer and Host Connections

Windows 3.1 driver veriﬁcation

Using the Windows Write application, verify that the PC, running under Windows 3.1, can print to the printer.

If it is not already running, launch Windows by typing this command:

WIN

Launch the Program Manager by double-clicking the Program Manager icon.

Open the Accessories window by double-clicking the Accessories icon.

Double-click on the Write icon. (If Write is not available, you can use any other text editor-type program.)

Type in a line of text such as THIS IS A TEST.

Click the File menu item and select Printer Setup... from the menu list. Select Phaser 550 from the displayed list of available printer drivers. Click OK.

Click File and select Print. A print ﬁle will be transmitted to the printer.

OS/2 connection veriﬁcation

The Print Screen function is controlled from within the OS/2 System folder.

Open the System folder, then open the System object.

Click on the Print Screen Tab to view the Print Screen settings. Be sure that Enable has been selected. With Enable Print Screen selected, the following options are available.

You may print the contents of a window by pointing to that window and pressing Print Screen.

You may print the full screen by ﬁrst opening any window, placing the cursor on the desktop away from any open windows, and then pressing Print Screen. Be sure that at least one window is open.

3-6

Phaser 550 Color Printer

You may use Print Screen on any port (any available printer) by changing the default printer selection. (Point to any printer object, click the right mouse button, click on Select Default, and click on the desired printer.) This is a simple way to be sure that all printers are set up correctly.

Novell NetWare veriﬁcation

NetWare is a shell program running above DOS. Generally, in a Novell network, a ﬁle server, which looks and acts much like a PC, maintains queues for the print ﬁles created and sent for printing from other workstations on the network. The Phaser 550, in turn, ﬁnds all ﬁle servers with Phaser 550 queues and extracts the print ﬁles from them. You must determine if a PC can send a print ﬁle to the ﬁle server.

As outlined in the Section 2 topic, “Conﬁguring a Novell NetWare server for the printer” on page 2-34, the ﬁle server and printer are conﬁgured during the printer installation using software such as Advanced Conﬁguration Tool (ACT) or PCONSOLE. The ﬁle server is given a name and conﬁgured with queues for the printer.

Send a print ﬁle to the printer

Log into a ﬁle server from a NetWare workstation to gain printer access.

Verifying the Printer and Host Connections

Type:

CAPTURE NB NT NFF Q=<queue name> L=1

where <queue name> is the name established by the network administrator of a queue the printer is to service, such as PHASER. L=1 speciﬁes port LPT1.

Use any text editor to create the following two-line, text-only print ﬁle. %!

showpage

Copy the print ﬁle to LPT1 using this syntax: copy <ﬁle.nam> LPT1:

where <ﬁle.nam> is the name of the print ﬁle.

The printer should load and then eject a blank sheet of paper.

If the print ﬁle does not print, verify that the printer has been set up to service the queue. Also verify that the password set for the printer (if one was set by the administrator), is the same as that used for the print server. Ensure that the Ethernet frame type the printer is using is the supported by the ﬁle server. Finally, make sure that the correct language is being used by the printer to interpret the incoming print ﬁle; this is indicated on the printer’s conﬁguration page. For additional information, refer to the Troubleshooting chapter of the

Phaser Share Network Cards and Printer Management Software User Manual.

Service Manual

3-7

Verifying the Printer and Host Connections

Once you are able to send a print ﬁle to the printer, launch an application on one of the Novell networked workstations and print to the printer’s queue.

Using the Error Handler utility

If a PC has trouble printing directly to the Phaser 550, download the Tek Error Handler utility ﬁle to the printer. The Tek Error Handler (TEKEHAND.PS) is for PostScript Level 1 and Level 2 printers.

Locate the TEKEHAND.PS ﬁle in the PHSR550 directory on the Printer Utilities diskette.

Copy the ﬁle TEKEHAND.PS to the PC's hard disk or use the ﬁle from the diskette.

Use the DOS COPY command to send the ﬁle to the printer. For example: COPY ﬁlename LPT1:. If necessary, substitute the appropriate port for LPT1:

3-8

Phaser 550 Color Printer

Verifying the Printer and Host Connections

Workstation veriﬁcation

Verifying connection and printing using TCP/IP protocols

The printer accepts ﬁles from networked UNIX and VMS workstations using TCP/IP communications. The printer supports BSD UNIX 4.3, AT&T's UNIX System V with BSD 4.3 lpr extensions, and DEC VMS with Tektronix PhaserSym software. The printer conforms to Ethernet IEEE 802.3 network speciﬁcations.

UNIX

To verify the host-to-printer (UNIX host) connection, execute the ping command from the host. If ping does not work, the printer or host has not been properly conﬁgured, or there is a cabling problem

To print to the printer from the host, you must ﬁrst have the printer’s queue established. This is site-dependent and requires the aid of the site’s network administrator. Once the queue is in place you can proceed to the next step.

Send a print ﬁle to the printer using the following syntax:

lpr -P <queue name> <ﬁle.nam>

The queue name was established earlier in Step 3. The print ﬁle <ﬁle.nam> can be any PostScript print ﬁle. To keep things simple, you should send a simple ﬁle such as the one of the utility ﬁles included in the software diskettes such as conﬁg.ps which causes the printer to print out its conﬁguration page.

If the page prints, out then both the printer, printer queue and the network connections are working correctly. If the print ﬁle cannot be sent, then a problem probably exists in the print queue set-ups for the printer, since ping was veriﬁed in Step 1. You and the network administrator should repeat the TCP/IP installation as outlined in the printer’s Phaser Share user manual.

Service Manual

3-9

Verifying the Printer and Host Connections

VMS

To print to the printer in the VMS environment, you must have the PhaserSym symbiont running on the host. To print to the printer from the host, you must ﬁrst have the printer’s queue established. This is site-dependent and requires the aid of the site’s network administrator. After the queue is in place you can proceed to the next step.

To verify the host-to-printer (VMS host) connection, use the NCP LOOP CIRCUIT command from the host. If this does not work, the

printer or host has not been properly conﬁgured, or there is a cabling problem

From the host, issue the SHOW QUEUE /full command to list all the available printer queues. Ensure that the Phaser 550’s queue is listed.

Print to the printer by sending this command:

where <queue name> is the printer queue and <ﬁle.nam> is any PostScript ﬁle. If the ﬁle does not print, the print queue has not been conﬁgured properly.

print/queue=<queue name> <ﬁle.nam>

Using the Error Handler utility

If the workstation print ﬁle does not print on the printer, (the ﬁle downloads without an error but no print is ever made), then download the Tek Error Handler utility to the printer.

Locate the TEKEHAND.PS ﬁle in the PHSR550 directory on the Printer Utilities diskette.

Copy the ﬁle TEKEHAND.PS to the workstation's hard disk or use the ﬁle from the diskette.

Send the ﬁle to the printer.

This loads the error handling utility into the printer's memory where it remains until the printer is turned off. Send a print ﬁle to the printer as explained in the previous procedure. If an error occurs, it will print a page listing the error.

3-10

Phaser 550 Color Printer

Chapter

Overview

Key Operator Training

This chapter covers the last portion of the Tektronix Service Option S0 installation: training the printer's key operator. The steps you follow here place an emphasis on encouraging the key operator to read and use the printer's customer manual and to clean and care for the printer.

Key operator training consists of the following items:

■

Printer controls and indicators

■

Loading media

■

Customer-replaceable consumables

■

Clearing jams

Cleaning

■

Warranty information

Service support information

■

Ordering supplies

■

Additional help

Service Manual

4-1

Key Operator Training

Printer controls and indicators

Review the controls and indicators with the key operator.

■

Explain the front panel and how to “navigate” its menu using the front panel buttons; refer to the user manual.

■

Show and explain the customer how to observe the ﬂashing health LED through the grill behind the manual feed tray.

■

Show and explain to the customer the RX (receive) and TX (transmit) LEDs on the rear panel of the network card (if installed).

4-2

Phaser 550 Color Printer

Loading media

Paper/transparency: Demonstrate how to load paper or transparency ﬁlm into

a paper tray.

■

Key Operator Training

Emphasize to the customer not to touch the printing surface of the media; handle it by the edges only. Fingerprints can affect print quality.

Explain that the customer should not bend the media (especially transparency ﬁlm) too sharply. Otherwise, print quality may be affected.

Demonstrate fanning the media (especially transparency ﬁlm) prior to installing it in the paper tray.

Transparency ﬁlm should not fed from the lower tray of the Lower Tray Assembly.

Show where this is explained in the user manual.

Before loading paper into the tray, there are a few factors to consider:

Paper grain: short or long

■

Grade, weight and thickness:

■

Bond: 61 to 90 g/m

(16 to 24 lbs.)

Follow these guidelines when you make transparencies:

Use only Tektronix transparencies .

■

Be sure to load transparencies with the printing side down.

When using the tray, load the transparencies so that the notched end

■

of the transparency is in the lower-right corner of the tray. The notched end should be next to the load level decal inside the tray, near the paper backstop.

When using manual feed, insert the transparency ﬁlm so that the

■

notched end goes in ﬁrst toward the back of the printer.

Show where this is explained in the user manual.

■

For manual feeding, wait 5 seconds after the ﬁrst sheet enters the printer before manually inserting a second sheet.

Explain to the customer not to re-use media that has been processed through or jammed inside the printer; damage to the printer may result. Also, do not print double-sided prints; it will shorten the life of the imaging unit and can damage paper path components such as the pick rollers paper feed rollers and sensors.

Service Manual

4-3

Key Operator Training

Customer-replaceable consumables

Imaging unit

Explain to customers how to install an imaging unit.

■

Demonstrate how to properly handle an imaging unit. Emphasize that they should never touch the green photoconductive belt or the black accumulator belt.

Warn them about the imaging unit’s sensitivity to light. Exposing the

■

imaging unit to a little as 5 minutes of ofﬁce lighting will greatly shorten the life of the imaging unit. The imaging unit should always be covered when removed from the printer.

Toner cartridges

Transfer roller

Explain to customers how to install a toner cartridge.

■

Demonstrate how to properly handle a toner cartridge. Emphasize that they should never touch the developer roller underneath the spring-loaded cover.

Show customers the proper way to store and transport toner

■

cartridges; the cartridges should always remain in a ﬂat position (as if installed in the printer).

■

Demonstrate to customers how to properly handle the transfer roller; only handle the roller by its green-colored handles.

Also , d on’t touch end of the roller shaft, it is coated with an

roller. electrically-conductive grease.

■

Explain to the customer how to remove and install the transfer roller. When installing a new transfer roller, emphasize to customers that they must remove the protective endcap from the end of the roller shaft.

■

Show customers how to clean the transfer roller.

Don’t touch the

Fuser

4-4

Show customers the transfer roller waste toner bin and how to

■

properly handle and dispose of it.

Demonstrate how to properly handle and install the fuser.

■

Warn customers of the hot rollers on the side of the fuser.

Phaser 550 Color Printer

Clearing paper jams

Paper input (pick jam): Show how to remove the tray to clear a paper-pick jam.

■

Show where this is explained in the user manual.

Point out the paper empty ﬂag (inside the paper feeder).

■

Point out the pick rollers.

Point out how to release the paper from the feed rollers.

■

Process jam (print jam): Show customers how to open the front cover to access

and clear a printing jam.

■

Show where this is explained in the user manual.

Explain to customers that any time a print has passed by the transfer

■

roller but before it reaches the fuser, it has unfused toner adhering to it. In these cases where jams occur, the sheet of media should be removed by ﬁrst removing the imaging unit, and then continuing to pull the sheet of media forward through the transfer roller. Under no circumstances should a sheet of media with toner on it be pulled backward past the transfer roller. This contaminates the transfer roller and aligning rollers with toner.

Key Operator Training

Cleaning

Exit (exit jams): Show customers how to open the right cover to access and clear

an exit jam.

Show where this is explained in the user manual.

■

Explain the importance of keeping the printer clean. Emphasize how dirt and dust can affect print quality and paper-pick reliability.

■

Show customers how they can use a plastic, squeeze-type, suction bulb to blow air to clean the image-density sensors and the accumulator belt home-position sensor. A swab is provided with each new imaging unit; demonstrate how to use it to clean the sensors. Be careful not to brush clothing against the toner cartridges’ developer roller.

■

Generally, if pick problems are not occurring, then the pick rollers should not be cleaned.

Service Manual

4-5

Key Operator Training

Warranty information

Review the warranty information with customers to ensure that they are aware of the printer's warranty and the duration of its coverage.

Service support

Tektronix has a reputation for superior world-wide service. We are enhancing our service offering to make it easy for the customer to buy. The customer beneﬁts with higher productivity, priority service and greater satisfaction.

Our new series of service programs is called RealSUPPORT™ from Tektronix. The ﬁrst program in the series is RealSUPPORT™ On-site. The theme of the program, “support for you in the real world,” will be backed with a variety of collateral information.

A package containing an agreement will be shipped to each customer purchasing on-site service. The customer ﬁlls out the agreement and attaches a copy of the invoice or shipping memo for the printer and sends the agreement to Tektronix within 90 days of printer shipment. This starts the service agreement, its duration dating from the printer ship date.

On-site service for 1, 2 or 3 years provides customers with the least expensive means of servicing their Tektronix printer and guarantees the fastest possible response time, minimizing downtime.

Customers can upgrade their 1-year return-to-depot warranty to 90 days on-site at no charge, or purchase RealSUPPORT™ On-site Service.

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Phaser 550 Color Printer

Supplies ordering

The printer is shipped with the latest version of the supplies information sheet. It lists all the available supplies for the printer, as well as printer accessories, such as software and printer stands, that customers may be interested in. Additionally, some supplies are listed in the user manual.

United States: Customers can call toll-free at 1-800-835-6100 (ask for the

Graphics Supplies Order Desk) to place a supplies order. Open Monday through Friday, 6:00 am to 5:00 pm (PST). Shipments are made within 24 hours.

Outside the United States: Contact your nearest Tektronix dealer.

If you need help

Using the automated fax systems

As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color adjustments), solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXpress).

Key Operator Training

Customers may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.

Use HAL to order a catalog or individual documents in the U.S.A. and Canada

If customers have a fax machine and a touch-tone voice telephone, they can order a HAL catalog, listing all of the information offered by HAL, by calling

(503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100 .

Before calling, instruct customers to write down the area code and telephone number for customers fax machine. HAL will ask customers to key this number through the keypad on their voice telephone. If they are calling from outside the United States or Canada, they’ll need to know the international access code to reach their country from the United States. Without a complete fax number, HAL cannot call their fax machine.

Call only from a touch-tone voice telephone.

Follow through the voice-prompted menu.

Order individual documents by entering the desired document’s number as listed in the HAL catalog. Enter the number by using the telephone’s keypad.

Customers can order up to three documents per call.

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4-7

Key Operator Training

The HAL catalog or documents that customers request are faxed to them in a matter of minutes.

Use EuroHAL to order a catalog or individual documents in Europe

EuroHAL includes many documents, some in English and some in other European languages. If a localized version of the document is available, EuroHAL will send it in that speciﬁc language. Otherwise, it will send English documents.

If customers have a tone-dial telephone and a fax machine, they can use EuroHAL. If customers’ telephones have star (*) and hash mark (#) keys, then they can probably use tones; ask your local telephone supplier if unsure.

If customers’ telephones do not have these keys or have a dial, they will need to

tone dialer from their local telephone or electronics shop. This small box is

buy a held to the phone and will send the standard tones that are needed to talk to EuroHAL.

To use EuroHAL, dial one of the numbers listed in the following table.

Austria 00 44 1908 681 839 Italy 09 44 1908 681 839 Belgium 00 44 1908 681 839 Norway 0 95 44 1908 681 839 Denmark 00 44 1908 681 839 Spain 07 44 1908 681 839 Finland 00 44 1908 681 839 Sweden 0 09 44 1908 681 839 France 05 90 81 86 Switzerland 00 44 1908 681 839 Germany 0120 819 220 United Kingdom 01908 681 839 Holland 09 44 1908 681 839 other countries +44 1908 681 839

(where + is your country’s International Access Code)

EuroHAL answers and asks which language customers want to use.

For English Press For French Press 2 For German Press 3

The ﬁrst time customers use EuroHAL, they should order a catalog; this lists all the documents that are available and is continually updated.

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Phaser 550 Color Printer

Key Operator Training

EuroHAL asks customers for their fax machine number. If calling from outside the UK, customers must add their country code ﬁrst, as shown in the following table.

Press #

Customers area code and

Country Country code

Austria 00 43 area code fax number # Belgium 00 32 area code fax number # Denmark 00 45 area code fax number # Finland 00 358 area code fax number # France 00 33 area code fax number # Germany 00 49 area code fax number # Holland 00 31 area code fax number # Italy 00 39 area code fax number # Norway 00 47 area code fax number # Spain 00 34 area code fax number #

fax number

when ﬁnished

Sweden 00 46 area code fax number # Switzerland 00 41 area code fax number # UK just enter customer fax

Other countries 00 xx area code number #

numbe

Service Manual

4-9

Key Operator Training

Tektronix Color Printer Information Server

Unix and VMS workstation utility ﬁles included with the printer on a PC diskette let customers set up the printer to select between media trays, print quality modes, color correction modes and other features. If customers don’t have the means of transferring these ﬁles from the PC diskette, they can request ﬁles from the Tektronix Color Printer Information Server, an automatic ﬁle serving program on the Internet that responds to requests for ﬁles.

Send electronic mail requests for ﬁles to the following address:

color_printer_info@TEKTRONIX.TEK.COM

To receive the list of information available on the server, type the following at the Subject prompt:

send index

To examine the full index for any library, type:

send index from library-name

To request a single ﬁle from a directory, type:

send ﬁlename from library-name

To determine ﬁle size, type:

send list of ﬁlename from library-name

Customer Support Hotline

If customers encounter problems while using their printer, they can call toll-free at 1-800-835-6100 (ask for the Customer Support Hotline). The Hotline can answer technical question regarding using the printer, ranging from printing from application software to technical speciﬁcations.

United States and Canada: The customer can call toll free 1-800-835-6100 (ask for the Customer Support Hotline). Open Monday through Friday 6:00 am to 5:00 pm (PST).

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Phaser 550 Color Printer

Service support

If the printer needs service, customers should contact their Tektronix service representative at 1-800-835-6100 in the United States. Customers should be prepared with the printer type, serial number and, if applicable, print samples revealing the problem.

Electronic bulletin board service

Tektronix supports an electronic bulletin board service (BBS) for customers with a modem; they can connect to the bulletin board to download the latest versions of Tektronix drivers and software. To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504. Use 9600 baud, 8 bits, 1 stop bit, and no parity.

Tektronix color printer support is also available through on-line services

■ World Wide Web: http://www.tek.com/Color_Printers/

■ Tektronix anonymous ftp server: ftp.tek.com/Color_Printers

Key Operator Training

■ Automatic File Server: color_printer_info@tek.com

■ Technical support: support@ColorPrinters.tek.com

■ America Online: Keyword: Tektronix

■ eWorld: Shortcut: Tektronix

■ ComputServe Go Tektronix

Service Manual

4-11

Chapter

Overview

Theory of Operation

This section covers the theory of operation of each subsystem within the printer:

■

Functional block diagram

■

Imaging

■

Fusing

■

The paper path

■

The power supply

■

The image processor

Service Manual

5-1

Theory of Operation

Functional block diagram

The printer is made of eight major blocks:

■

Imaging unit

Laser scanner

■

Toner cartridges

Engine boards

■

Fuser

Power supply

■

Mechanicals

Image processor board

■

Toner

cartridges

Laser scanner

Imaging

unit

Figure 5-1 Block diagram of the printer

Image processor

board

Engine control boards

Power

supply

FuserMechanicals

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5-2

The imaging unit

The imaging unit forms the heart of the printer. This customer-replaceable unit contains the photoconductive belt and accumulator belt on which imaging takes place.

The laser scanner

The laser scanner is the device that “writes” the image onto the imaging unit’s photoconductive belt.

Phaser 550 Color Printer

Theory of Operation

The toner cartridges

Four toner cartridges, black, yellow, cyan and magenta, contain the primary color toners that are sequentially transferred onto imaging unit’s photoconductive belt depending on where the laser exposed the belt. Subsequently, the toner is transferred to the imaging unit’s accumulator belt from which it is transferred to a sheet of media.

The fuser

The fuser permanently bonds the toners to the media through a combination of heat and pressure.

The engine boards

Working as the “brains” of the print engine, the engine control board coordinates all printer functions. It contains the microprocessor and ROM that control printer operations. The engine driver board drives the printer’s motors and solenoids.

The power supply

The power supply provides regulated DC power source for the printer’s electronics, motors and high-voltage chargers and bias rollers.

The mechanicals

Mechanicals include the motors and solenoids that drive the belts and rollers of the printer.

The image processor board

The image processor board converts the image data from the host computer into a raster format for the print engine.

Service Manual

5-3

Theory of Operation

Laser imaging

Overview

The laser printer prints an image on paper using a technique called laser

electrophotography

Discharge Area Development or “write black.” In this process, a digitally modulated laser, scans laterally across a negatively charged, rotating photoconductive belt. Where the belt is exposed by the laser beam is where the image is written and toner is transferred.

In the color print process, the photoconductive belt rotates past the laser scanner and the toner cartridges four times, once for each primary color and black. During each sucessive pass, the laser exposes the portions of belt that correspond to the primary color’s component of the image. Toner is attracted to the laser-exposed portions of the belt. As the photoconductive belt rotates it passes the accumulator belt. As the name implies, the accumulator belt accumulates or picks up each primary layer of toner from the photoconductive belt and holds it, layer upon layer, until it contains the entire image. At this point, a sheet of paper is advanced past the accumulator belt and the toner is transferred to the sheet of paper. The paper advances to the fuser where heat and pressure permanently bond the toner to the paper. From the fuser, the paper is driven to the output tray.

. The printer uses the electrographic process known as

A photoconductive belt cleaning blade scrapes residual toner off of the belt before the next primary color’s toner is applied to the belt. This prevents each toner from contaminating the next color’s layer. The cleaning blade is in constant contact with the belt. An accumulator belt cleaner scapes residual toner off of the accumulator belt. This prevent an image from one print contaminating or ”ghosting” on the next print. The blade only comes in contact with the belt once the accumulated toner layers are transferred to the sheet of paper.

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Phaser 550 Color Printer

Erase lamp

Photo conductive belt cleaner

First bias transfer roller

Scorotron charger

Laser scanner

Photoconductive belt

Theory of Operation

Toner developers

Black

Yellow

Magenta

Cyan

Pre-transfer Lamp

Accumulator belt

Toner density sensor

Second bias transfer roller

+300 ~ 350 v

Bias roller cleaner

On-Off

+700 ~ 1750 depending on media and  humidity

Figure 5-2 Laser printing process overview

Accumulator belt cleaner

Oil

Heated  roller

Pressure roller

Fuser

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Service Manual

5-5

Theory of Operation

Pre-exposure

The print process begins when the photoconductive belt passes by the pre-exposure lamp. The belt is moving at a speed of 96 mm-per-second for 600 dpi printing or 48 mm-per-second for 1200 dpi printing. The light of the pre-exposure lamp, which is a horizontal row of red LEDs, removes random negative charges from the photoconductive belt. Before pre-exposure, the surface of the belt varies from -500 volts to +50 volts. Following pre-exposure, the voltage level of the illuminated portion of the belt only varies from 0 to +50 volts. The pre-exposure lamp is sometimes called the erase lamp since it “erases” negative charges from the belt.

Pre-exposure lamp

Light from the pre-exposure lamp's (erase  lamp's) LEDs  removes  negative charges  from the belt.

Figure 5-3 Pre-exposing the photoconductive belt

Photoconductive belt

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Phaser 550 Color Printer

Electrostatic charging

The electrostatic potential of the belt is not uniform following pre-exposure. As the belt rotates, it passes a scorotron charger which bombards the belt with negative charges. The scorotron charger behaves somewhat like a vacuum tube. The grid of the charger, held at a potential of between -500 volts (for 1200dpi printing) to -550 volts (for 600 dpi printing) and coupled with the varying voltage potential on any discrete point on the belt’s surface, determine how many electrons can ﬂow from the corona wire onto that point of the belt’s surface. The corona wire is charged to -6 kvolts with a constant current of

400 varying charge of the belt surface, results in a uniform negative potential on the belt surface of -500 volts or -550 volts, depending on the selected dot-per-inch printing.

Theory of Operation

A. The varying electron output from the scorotron, directly based on the

Scorotron charger

-6kv

Grid -500 -550v

The scorotron charger lays down a uniform negative charge on the belt surface.

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Figure 5-4 Electrostatic charging of the photoconductive belt

Service Manual

5-7

Theory of Operation

Laser exposure

As the photoconductive belt rotates, the uniformly charged portion of the belt is exposed by the modulated laser beam. As the belt passes vertically in front of the horizontally scanning laser beam, negative charges on the belt surface are neutralized where exposed by the beam. This forms a latent image on the belt. The laser beam is turned off for “non-written” portions of the image.

The power of the laser beam is varied from 0.3 mW to 0.5 mW depending on whether the printer is printing in 1200 dots per inch (dpi) mode or 600 dpi mode. Following laser exposure, the negative potential of the belt varies from -500 volts or -550 volts (unexposed) to -10 or -20 volts (fully exposed).

Laser scanner

The laser beam selectively neutralizes some of the negative charges on the belt surface.

Figure 5-5 Laser exposure of the photoconductive belt

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5-8

Phaser 550 Color Printer

The laser scanner

Lenses and mirrors in the laser scanner direct the beam at the photoconductive belt. The beam originates at a laser diode. The beam is made parallel by the collimator lens and is directed at the rotating polygonal mirror. The mirror rotates at a constant 23,000 revolutions per minute. This transforms the beam into a horizontally scanning beam, which is directed through a fwhich alters the beam’s angular rotation motion into a constant horizontal motion. The beam then passes through a toric correction lens, which corrects the beam for any vertical misregistration. The beam then reﬂects off of a mirror and passes through a window where it scans across the rotating photoconductive belt. At the beginning of each of its horizontal sweeps, the horizontal sync mirror deﬂects the laser beam to the horizontal sync sensor. This alerts the engine control board that the laser beam is beginning its horizontal sweep and that it can begin to modulate the signal for the data to be printed on that line of the image.

Laser diode

Collimator lens

Theory of Operation

primary lens,

Horizontal sync mirror

Photo-conductive belt

Rotating mirror

f-0 primary lens

Toric correction lens

Horizontal sync sensor

Mirror

Window

Figure 5-6 The laser scanner

Service Manual

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5-9

Theory of Operation

Toner pickup (development)

As the photoconductive belt continues to rotate, it passes by one of the four toner cartridges. Each cartridge is selectively cam-driven forward to bring its developer roller into direct contact with the belt when it is that cartridge’s turn to transfer its toner to the belt during the belt’s four rotations past the cartridges. The currently activated toner cartridge’s developer roller is charged to a potential between -80 to -350 volts. Toner is attracted to the exposed portions of the belt in reverse proportion to the amount of negative charges left on the belt. Since the charge on the exposed portions of the belt is about -20 volts, the greatest amount of toner is transferred. The developer roller rotates at 1.6 (600 dpi printing) or 2.13 (1200 dpi printing) times the speed of the photoconductive belt to ensure a constant supply of toner. As the belt advances, it passes the pre-transfer lamp which, like the pre-exposure lamp, removes remaining negative charges from the unexposed portions of the belt.

Photoconductive belt

Developer roller

-80~ -350v Toner cartridges

Cam driver

Figure 5-7 Toner pickup

Black

Yellow

Magenta

Cyan

Pre-transfer lamp

Toner is transferred to the portion of the belt exposed by the laser beam.

The pre-transfer lamp removes remaining negative charges from the unexposed portions of the belt.

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Phaser 550 Color Printer

Tektronix Phaser 550 Service manual

Specifications and Main Features

Frequently Asked Questions

User Manual