Tektronix Phaser 350 Service Manual

Service Manual

Phaser

™

340

Color Printer

Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in operating instructions unless you are qualified to do so.

This printing Febuary 1996 070-9100-01

1996 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights

reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

If acquired subject to FAR or DFARS, the following shall apply:

■

Unpublished — rights reserved under the copyright laws of the United States.

■

Restricted Rights Legend — Use, duplication or disclosures by the government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software at DFARS 252.227-7013, or in subparagraph (c) (2) of the Commercial Computer Software – Restricted Rights clause at FAR 52.227-19, as applicable. Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

Tektronix

is a registered trademark of Tektronix, Inc. TekColor™ and Photoﬁne™ are trademarks of Tektronix, Inc.

Phaser™ is a trademark of Tektronix, Inc. for color printers and related products.

Adobe™ and PostScript™ are trademarks of Adobe Systems, Incorporated which may be registered in certain jurisdictions.

PowerBook®, Macintosh® and EtherTalk® is a registered trademark of Apple Computer, Incorporated.

Times™, Helvetica™, and Palatino™ are trademarks of Linotype-Hell AG and/or its subsidiaries.

Micronta® is a registered trademark of Radio Shack.

Microsoft® and Microsoft Windows® are registered trademarks of Microsoft Corporation.

Novell® and NetWare® are registered trademarks of Novell, Inc.

OS/2® is a registered trademark of International Business Machine Corporation.

PANTONE

* Colors generated by the Phaser 340 Color Printer are four-color process simulations and may not match PANTONE-identiﬁed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on these products when driven by qualiﬁed Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualiﬁed licensees. * Pantone, Inc.’s check-standard trademark for color reproduction and color reproduction materials. © Pantone. Inc., 1988.

TCP/IP is a trademark of FTP Software. Copyright (c) 1986, 1987, 1988, 1989 by FTP Software, Inc. All rights reserved. PC/TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts Institute of Technology. FTP Software has made extensive modiﬁcations and enhancements to the M.I.T. programs.

TokenTalk® is a registered trademark of Apple Computer, Incorporated.

TORX™ is a trademark of TEKTRON.

The X Window System™ is a trademark of Massachusetts Institute of Technology.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

TE/JG/CC

Users safety summary

Terms in manual:

Power source:

conductor and ground. Use only the speciﬁed power cord and connector. Refer to a qualiﬁed service technician for changes to the cord or connector.

Operation of product:

product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

Safety instructions: Terms on product:

Care of product:

power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life.

Do not apply more than 250 volts RMS between the supply conductors or between either supply

Avoid electric shock by contacting a qualiﬁed service technician to replace fuses inside the

WARNING Turning the power off using the On/Off switch does not de-energize the printer.

You must remove the power cord to disconnect the printer from the mains. Keep the power cord accessible for removal in case of an emergency.

Read all installation instructions carefully before you plug the product into a power source.

CAUTION A personal injury hazard exists that may not be apparent. For example, a panel

may cover the hazardous area. Also applies to a hazard to property including the product itself.

DANGER A personal injury hazard exists in the area where you see the sign.

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the

Ground the product:

necessary, contact a licensed electrician to install a properly grounded outlet.

Symbols as marked on product:

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If

WARNING:

cause an electrical shock. Electrical product may be hazardous if misused.

If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can

Service safety summary

For qualiﬁed service personnel only: Do not service alone:

rendering ﬁrst aid or resuscitation is present.

Use care when servicing with power on:

personal injury, do not touch exposed connections and components while power is on.

Disconnect power before removing the power supply shield, soldering, or replacing components.

Do not wear jewelry:

contact with dangerous voltages and currents.

Power source:

between the supply conductors or between either supply conductor and ground. A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation.

Do not perform internal service or adjustment of this product unless another person capable of

Remove jewelry prior to servicing. Rings, necklaces, and other metallic objects could come into

This product is intended to operate from a power source that will not apply more than 250 volts rms

Refer also to the preceding Users Safety Summary.

Dangerous voltages may exist at several points in this product. To avoid

Contents

1 General Information

Phaser 340 overview 1-2 Solid inks 1-3 Memory considerations 1-3 Print engine assemblies 1-4 The main board 1-12 Combination sensors and their meanings 1-13

Media tray type sensing 1-13 Rear panel 1-14 Front panel 1-15 Specifications 1-16

Regulatory specifications 1-20

2 Installing the Printer and Drivers

Pre-install questions for customers 2-2 Unpacking 2-6

Inventory for printer 2-6 Setting up the printer 2-8 Cabling the printer 2-10

Connecting the printer to a Macintosh 2-10

LocalTalk connection to a Macintosh 2-10 Ethernet connection to a Macintosh 2-10

Connecting the printer to a PC 2-11

Direct connection to a PC 2-11 Networked connection to a PC using the printer’s Ethernet port 2-11

Connecting the printer to a workstation 2-11

Direct connection to a workstation 2-11

Networked connection to a workstation 2-11 Installing a SCSI hard disk drive on a Phaser 340 2-12 Connecting the optional CopyStation to the printer 2-13

Turning on the printer 2-14

Startup page 2-14 Configuration page 2-15

Service Manual

Driver and communication setup 2-21

Installing a Macintosh driver 2-21

Phaser 340 driver 2-21

Phaser 340 GX driver 2-22 Installing a printer driver for Microsoft Windows 95 2-23 Installing the Tektronix driver for Windows 3.1 2-25

If you have other Tektronix printer drivers already installed 2-25

Configuring the Tektronix Windows printer driver 2-26 Updating the standard Microsoft Windows PostScript driver 2-28 Installing the printer driver for OS/2 Version 2 2-29 Configuring the printer's serial port for a PC 2-31 Using printcap to configure a Unix workstation for the printer's serial port 2-31 Configuring a Novell NetWare server for the printer 2-32 Configuring TCP/IP 2-33

3 Verifying the Printer and Host Connections

Verifying printing from a Macintosh 3-1

Selecting the printer via the Chooser 3-1 Printing the directory from a Macintosh 3-2 Verifying that an application communicates to the printer 3-3 Using the Error Handler utility 3-3

Verifying printing from a PC 3-4

DOS connection verification 3-4 Windows 95 driver verification 3-4 Windows 3.1 driver verification 3-5 OS/2 connection verification 3-6 Novell NetWare verification 3-7

Send a print file to the printer 3-7 Using the Error Handler utility 3-8

Verifying printing from a workstation 3-9

Verifying and printing using the TCP/IP protocols 3-9 Using the Error Handler utility 3-10

Phaser 340 Color Printer

4 Key Operator Training

Printer controls and indicators 4-2 Printer rear panel connections 4-2 Loading consumables 4-3 Cleaning 4-4 Clearing paper jams 4-5 Affecting print quality 4-5 Moving the printer 4-5 Warranty information 4-6 Supplies ordering 4-6 If you need help 4-6

Customer Support Hotline 4-6 Service support 4-6 Electronic Bulletin Board Service 4-7 Using the automated fax systems 4-7 Tektronix Color Printer Information Server 4-10 Accessing the printer’s web page 4-10

5 Theory of Operation

Overview 5-1 Functional block diagram 5-2

Drum/transfix assembly 5-3 Maintenance tray 5-5 Printhead 5-7 Ink loader 5-11 Cap/wipe/purge assembly 5-12 Power supply 5-14 Main board 5-16

Print process in operation 5-18

Printhead tilt 5-18 Drum preparation 5-20 Printing 5-22 Paper pick 5-26 Transfixing, stripping and exiting 5-28

Printer self-maintenance 5-30

Printhead maintenance cycle 5-30 Paper preheater cleaning 5-33 Pick roller cleaning 5-33 Transfix roller oiling 5-34 Drum cleaning (chase page) 5-34

Service Manual

vii

6 Troubleshooting

System power-up sequence 6-1 Print engine troubleshooting 6-3

Verifying main board CPU operation 6-3 Verifying print engine operation by using its test print 6-5 Verifying power supply operation 6-5

Measuring power supply voltages 6-5 Inspecting the power supply fuses 6-8 Testing for a shorted DC supply 6-8 Testing for a shorted motor 6-9 Testing motor and solenoid resistances 6-9 Media jams and the paper path 6-10

Media-based problems 6-10

Paper-pick errors 6-10

Print transfer jams 6-11

Checking the process motor and drive train 6-11

Media skews passing through the paper path 6-12 Printing and print quality problems 6-12

Streaks or lines in the print parallel to the short axis of printing 6-12

Streaks or lines in the print parallel to the long axis of printing 6-13

Scratches in the transparency parallel to the long axis of printing 6-13

White portion of print is colored 6-13

Color is uneven 6-14

Not printing 6-14

Printing too light or too dark 6-14

Image is offset or cut off 6-14

Wrinkling 6-14

Oil streaks on top of print 6-14

Error codes and messages 6-15

viii

Phaser 340 Color Printer

PC-based diagnostics 6-27

Requirements 6-27 Starting the diagnostics 6-28

Selecting tests 6-31 Running tests 6-33 Saving and restoring test selections 6-38 Saving and restoring other settings 6-38

The diagnostic pull-down menus summary 6-39

Test Command (Alt-T) 6-39

View Menu 6-39

Run Command 6-39

Next Command 6-39

Stop Command 6-39

File Menu (Alt-F) 6-40

Options Menu 6-40

Help Menu 6-40

Problems and solutions 6-41

Power problems 6-41 Front panel indications 6-41 Macintosh printing problems 6-41 PC DOS printing problems 6-43 Windows printing problems 6-44 Workstation printing problems 6-45 Image processor hard and soft error indicators 6-45

7 Cleaning and Maintenance

Cleaning 7-2

Cleaning Page 7-3

Vacuum 7-3

Drum temperature sensor 7-3

Maintenance 7-4

Maintenance tray 7-4

Waste tray 7-4

Lubrication 7-5 Inspection 7-6

Service Manual

8 Field Replaceable Unit Disassembly/Assembly

Required tools 8-1 Lower Paper Tray Assembly 8-2 Cabinet panels and covers 8-4 Ink loader 8-6 Metal dust cover 8-8 Fans 8-9

Rear fan 8-9

Drum fan 8-10 Power supply 8-12 Vacuum system 8-14

Vacuum pump 8-14

Accumulator 8-15

Solenoid valve 8-16 Y-axis belt drive assembly 8-18 Heaters 8-20

Paper preheater 8-20

Drum heater 8-22 Drum position sensor assembly 8-24 Drum/transfix assembly 8-27 Motors 8-32

Y-axis (drum) motor and process motor 8-32

Cap/wipe/purge drive motor 8-34

X-axis drive assembly 8-36 Printhead 8-37 Cap/wipe/purge assembly 8-41 Upper and lower stripper finger assemblies 8-43 Rollers 8-44

Exit roller 8-44

Lower feed roller and feed roller magnetic clutch 8-46

Pick roller 8-47 Head tilt cam gear 8-49

Replacement 8-50

Phaser 340 Color Printer

Circuit boards 8-53

I/O board 1 8-53 I/O board 2 and I/O board 3 8-54 I/O board 4 8-55 Power control board 8-56 Interconnect board 8-58 Main board 8-60 RAM SIMM 8-61 Code ROM SIMM 8-62 Network card 8-63 Enabling TCP/IP with the authorization code 8-64

9 Checks and Adjustments

Required tools summary 9-1 Front panel menu 9-2 Bypass mode (Version 2 printers) 9-5 Cool down mode (Version 2 printers) 9-6 Printing test prints 9-6

Printing service test prints 9-6 Printing the configuration page 9-7

Adjustments 9-8

Paper-feed belt tension adjustment 9-8 Y-axis belts tension adjustment 9-9 Printhead-to-drum spacing adjustment 9-11 Cap/wipe/purge assembly belt adjustments 9-13

Drum position encoder gap 9-15 Vacuum check 9-17 Adjusting for best print quality 9-19 Resetting NVRAM 9-21

Viewing NVRAM contents 9-22

A Field Replaceable Units List

B Test Patterns

C Wiring Diagrams

Index

Service Manual

Figures

Figure 1-1 Figure 1-2 Figure 1-3 Figure 1-4 Figure 1-5 Figure 1-6 Figure 1-7 Figure 1-8 Figure 1-9 Figure 1-10 Figure 1-11 Figure 1-12

Figure 2-1 Figure 2-2 Figure 2-3 Figure 2-4

The Phaser 340 printer (shown with optional Lower Paper Tray Assembly) 1-1 Internal features of the print engine 1-4 Circuit boards of the print engine (right front view) 1-5 Circuit boards of the print engine (left-rear view) 1-6 The printer’s I Printhead maintenance system of the print engine 1-8 Left-side sensors and switches on the print engine 1-9 Right-side sensors and switches on the print engine 1-10 Solenoids on the print engine 1-11 Features of the main board 1-12 Printer rear panel with the optional Ethernet card 1-14 Printer front panel 1-15

The printer packaging 2-7 Unlocking the transit restraint lock 2-8 Connecting a SCSI hard disk drive to a Phaser 340 2-12 Connecting a CopyStation to a Phaser 340 2-13

C bus 1-7

Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14 Figure 5-15

Overview of the printer 5-2 The drum and its systems 5-3 The drum/transfix assembly 5-4 The drum maintenance cartridge 5-5 The printhead 5-7 The ink-jet array nozzle arrangement and cross-section 5-8 X-axis printhead movement during printing 5-9 The printhead tilting mechanism 5-10 The ink loader 5-11 The cap /wipe/purge assembly 5-12 The cap/wipe/purge assembly and vacuum system 5-13 Power supply block diagram 5-15 Main board block diagram 5-17 Tilting the printhead 5-19 Drum preparation for printing 5-21

xii

Phaser 340 Color Printer

Figure 5-16 Figure 5-17 Figure 5-18 Figure 5-19 Figure 5-20

Figure 6-1 Figure 6-2 Figure 6-3 Figure 6-4 Figure 6-5 Figure 6-6 Figure 6-7 Figure 6-8 Figure 6-9 Figure 6-10 Figure 6-11 Figure 6-12

Printing the latent (pre-transfer) image on the drum 5-23 Printing the latent (pre-transfer) image on the drum (later printers) 5-25 Paper picking and positioning for transfixing 5-27 Image transfixing, stripping and paper exiting 5-29 The printhead maintenance cycle 5-32

Measuring the DC voltages (test points) and fuses 6-7 Turning off AppleTalk 6-28 Configuring SoftPC’s Serial Port 6-29 PC-based diagnostics screen display 6-30 The diagnostics global help screen 6-32 The Test Suite list 6-33 The Individual test within a selected test suite 6-34 Running a test 6-35 An Individual Test help screen 6-36 Sensor Test summary 6-36 Test result of a Motor Motion test 6-37 The Thermal Test 6-37

Figure 7-1

Figure 8-1 Figure 8-2 Figure 8-3 Figure 8-4 Figure 8-5 Figure 8-6 Figure 8-7 Figure 8-8 Figure 8-9 Figure 8-10 Figure 8-11 Figure 8-12 Figure 8-13 Figure 8-14 Figure 8-15

Phaser 340 cleaning page 7-3

Removing the Lower Paper Tray Assembly 8-3 Removing the printer panels and covers 8-5 Removing the ink loader 8-7 Removing the metal dust cover 8-8 Removing the rear fan 8-9 Removing the drum fan 8-11 Removing the power supply 8-13 Removing the vacuum pump 8-14 Removing the accumulator 8-15 Removing the solenoid valve 8-17 Removing the Y-axis belt drive assembly 8-19 Removing the paper preheater 8-21 Removing the drum heater 8-23 Marking the drum-to-drum home flag sensor alignment 8-25 Removing the drum position sensor assembly 8-26

Service Manual

xiii

Figure 8-16 Figure 8-17 Figure 8-18 Figure 8-19 Figure 8-20 Figure 8-21 Figure 8-22 Figure 8-23 Figure 8-24 Figure 8-25 Figure 8-26 Figure 8-27 Figure 8-28 Figure 8-29 Figure 8-30 Figure 8-31 Figure 8-32 Figure 8-33 Figure 8-34 Figure 8-35 Figure 8-36 Figure 8-37 Figure 8-38 Figure 8-39

Removing the drum/transfix assembly (left side) 8-28 Removing the drum/transfix assembly (right side) 8-29 Removing the drum/transfix assembly (front) 8-31 Removing the process motor or the Y-axis motor 8-33 Removing the cap/wipe/purge drive motor 8-35 Removing the X-axis drive assembly 8-36 Plugging the reservoir holes 8-38 Removing the printhead 8-39 Removing the cap/wipe/purge assembly 8-42 Removing the upper and lower stripper finger assemblies 8-43 Removing the exit roller 8-45 Removing the feed roller 8-46 Removing the pick roller 8-48 Removing the cam follower pin 8-49 Removing the head tilt cam gear for removal 8-50 Adjusting the cam follower pin 8-51 Removing I/O board 1 8-53 Removing I/O board 2 and I/O board 3 8-55 Removing the power control board 8-57 Removing the interconnect board 8-59 Removing the main board 8-60 Installing the RAM SIMM on the main board 8-61 Installing the code ROM SIMM on the main board 8-62 Installing the network card in the printer 8-63

xiv

Phaser 340 Color Printer

Figure 9-1 Figure 9-2 Figure 9-3 Figure 9-4 Figure 9-5 Figure 9-6 Figure 9-7 Figure 9-8 Figure 9-9 Figure 9-10 Figure 9-11 Figure 9-12 Figure 9-13 Figure 9-14 Figure 9-15 Figure 9-16

Figure A-1 Figure A-2 Figure A-3

Main menu roadmap (printers serial-numbered B0xxxxx thru BBxxxxx) 9-2 Main menu roadmap (printers serial-numbered B0xxxxx thru BBxxxxx - continued) 9-3 Main menu roadmap (printers serial-numbered BCxxxxx and up) 9-4 Main menu roadmap (printers serial-numbered BCxxxxx and up - continued) 9-5 Setting paper-feed belt tension 9-8 Setting the Y-axis belt tension 9-10 Printhead to drum gap adjustment menu 9-11 Spacing the printhead to the drum 9-12 Aligning (timing) the cap/wipe/purge assembly drive belts 9-14 Setting the drum position encoder gap 9-16 Connecting the vacuum gauge to the printer 9-17 Selecting the vacuum check test 9-18 Printhead test menu 9-19 Printhead weak jet adjustment 9-20 NVRAM Test menu 9-21 Viewing NVRAM contents 9-22

The printer exterior FRUs A-3 The printer interior FRUs A-7 The printer interior FRUs (left side) A-9

Figure C-1 Figure C-2 Figure C-3 Figure C-4 Figure C-5 Figure C-6

Print engine wiring diagram C-1 Wire dressing around the x-axis drive C-2 Wire dressing the vacuum hose and drum fan C-2 Wire dressing behind the printhead C-3 Routing ink loader sensor wiring harness C-3 Routing wiring on the left side of the printer C-4

Service Manual

Tables

Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table 1-6

Table 2-1

Table 6-1 Table 6-2 Table 6-3 Table 6-4 Table 6-5 Table 6-6 Table 6-7 Table 6-8 Table 6-9 Table 6-10

Tray switch sensor combinations 1-13 Physical dimensions 1-16 Printer clearances 1-16 Functional specifications 1-17 Electrical specifications 1-18 Environmental specifications 1-19

Configuration page settings 2-15

29K processor power up self-test error codes 6-3 68K processor power up self-test error codes 6-4 Motor and solenoid resistances 6-9 Front panel and fault history log error codes and messages 6-15 Power problems 6-41 Front panel indicators and their meanings 6-41 Macintosh printing problems 6-41 PC DOS printing problems 6-43 Windows printing problems 6-44 Workstation printing problems 6-45

xvi

Phaser 340 Color Printer

Chapter

General Information

This service manual contains information useful to verify operation, troubleshoot, repair, adjust, and maintain a Tektronix Phaser™ 340 Color Printer. The ﬁrst half of this manual familiarizes you with the printer and provides information on installing and verifying the printer and training printer customers as a part of the Option S0 printer installation procedure. The latter half of the manual includes troubleshooting guides, adjustment procedures, assembly/disassembly procedures and an FRU list.

To ensure complete understanding of the product, we recommend participation in Phaser 340 service training, if available.

9100-01

Figure 1-1 The Phaser 340 printer (shown with optional Lower Paper Tray Assembly)

Service Manual

1-1

General Information

Phaser 340 overview

The Phaser 340 Color Printer is an Adobe PostScript Level 2 color, solid ink-jet printer with Tektronix color matching extensions (TekColor 3.0). The Phaser 340 is marketed in two variations: The Phaser 340 and the Phaser 340 Plus. Externally and mechanically, the Phaser 340 and Phaser 340 Plus are identical. The startup page indicates whether the printer is a “Plus” model. Additionally, the Macintosh printer driver indicates if the printer is a “Plus” model.

Note

The Phaser 340 prints at an addressability of 300 dots per inch (dpi) and features 17 built-in fonts and 8 Mbytes of RAM, which can be upgraded to 12 Mbytes. The Phaser 340 Plus prints at an addressability of 600 x 300 dots-per-inch or 300 x 300 dpi, features up to 69 built-in fonts, and comes with 24 Mbytes of RAM. The Phaser 340 Plus is also capable of job pipelining; it can print one image and process the data for the next image at the same time.

Both printers features two available paper trays: A and A4, with an optional 500-sheet high-capacity Lower Paper Tray Assembly which gives the printer a dual-tray capability. (The Lower Paper Tray Assembly is sometimes referred to as the second feeder; it only supports paper printing.) The printers print images on A- and A4-size paper and transparency ﬁlm with 5 mm (0.2 in.) margins; the bottom margin is 7 mm (0.3 in). Each can print up to a rate of four pages per minute; although the Phaser 340 Plus has greater image processing capabilities for better image throughput. Both variations feature a SCSI port to support an external SCSI disk for additional font storage and the Phaser CopyStation copier option.

Unless otherwise noted, descriptions and servicing are identical for the Phaser 340 and the Phaser 340 Plus.

Early in 1996, Tektronix introduced a signiﬁcantly redesigned Phaser 340 and Phaser 340 Plus, denoted by the serial number

xxxx and higher. These printers are often referred to as Version 2

BCx printers. Theses printer feature some new FRU components that are not compatible with older printers. These printers also have a updated front panel menu structure with new menu items.

1-2

A 68K processor oversees print engine operations; the printer’s PostScript image processor is powered by a 32-MHz 29K RISC processor. The printer features an integral bi-directional parallel port. A rear panel slot allows customers to install one “smart card” Phaser Share Network Card. One card provides an RS-232C serial port and a LocalTalk port. A second, alternative card offers an Ethernet port which includes standard support for EtherTalk and Novell NetWare. A third card provides a Token Ring interface supporting Novel NetWare, TokenTalk, and TCP/IP. TCP/IP protocol support is standard in printers serial-numbered BC01 a downloaded software key in earlier printers.

Phaser 340 Color Printer

xxx and up. TCP/IP protocol is optionally supported via

Solid inks

Solid inks, sometimes called phase-change inks, are solid at room temperature and are liquid at the higher temperature used during printing. The inks solidify almost instantly after being jetted onto the printer’s drum. Because Tektronix' proprietary solid inks bleed much less than ordinary liquid inks, they allow the printer to print brilliant colors on plain paper.

Note

Turning the printer off and allowing it to cool causes it to perform a printhead cleaning and purge cycle upon power-up. The printer's purge cycle consumes a signiﬁcant amount of ink. During normal use and servicing, turn the printer off and allow it to cool only when necessary.

Memory considerations

Phaser 340.

300 x 300 dpi printing and features 1.5 Mbytes of virtual memory. With a 4 Mbyte upgrade (12 Mbytes total) the printer’s virtual memory is increased to 3 Mbytes. A 16-Mbyte RAM SIMM can be installed in the Phaser 340, but it will only recognize 4 Mbytes of the SIMM.

With a base memory conﬁguration of 8 Mbytes, the printer delivers

General Information

Phaser 340 Plus.

600 x 300 dpi, job pipeline 600-dpi images, off-load images from the host faster than a base Phaser 340, store more downloadable fonts, improve imaging performance, and increase the input memory buffer for the parallel port.

With its total of 24 Mbytes, the Phaser 340 Plus can print

Service Manual

1-3

General Information

Print engine assemblies

Cap/wipe/purge assembly

Drum

Transfix roller

Ink load assembly

Power supply

Printhead

Process motor

Y-axis motor

Paper pre-heater Drum

Figure 1-2 Internal features of the print engine

X-axis drive

X-axis motor

Maintenance tray

heater

9100-02

1-4

Phaser 340 Color Printer

I/O Board 4

General Information

Ten circuit board support the printer’s electronics. Four board, called I/O board 1 through I/O board 4 supports the front panel, solenoids and sensors. The main board contains the printer’s two CPU processors, a 29K processor which executes the PostScript image processing and a 68K processor which controls the print engine.

Front panel

Power control board

Power supply

Figure 1-3 Circuit boards of the print engine (right front view)

I/O Board 3

I/O Board 2

9100-94

Service Manual

1-5

General Information

Printhead drive board

Ethernet®

Smart Card

PHASER 340

Service

port

MODEL 4682 PXi

Parallel

SCSI Disk

DIP

AUX

Feeder

Main board

Interconnect board

Figure 1-4 Circuit boards of the print engine (left-rear view)

I/O Board 1

9100-38

1-6

Phaser 340 Color Printer

General Information

An internal data bus, called the I

C bus, connects all I/O boards to the main board. Through this single bus, the main board can “poll” the I/O boards for the state of the printer’s sensors as well as actuate the printer’s solenoids. This data bus greatly simpliﬁes the wiring that would otherwise be required for monitoring dozens of sensors and actuating solenoids.

Figure 1-5 The printer’s I

C bus

I2C bus

9100-04

Service Manual

1-7

General Information

The printer features a printhead maintenance system used to clean the printhead faceplate and clear clogs from the printhead nozzles. The system consists of a vacuum pump, a vacuum accumulator, a solenoid valve and a cap/wipe/purge assembly.

Cap/wipe/purge assembly

Air valve

Ethernet®

Smart Card

PHASER 340

Service

port

MODEL 4682 PXi

Parallel

SCSI Disk

Vacuum accumulator

DIP

AUX

Feeder

Figure 1-6 Printhead maintenance system of the print engine

Air pump

9100-03

1-8

Phaser 340 Color Printer

Drum home position sensor

Drum encoder sensor

Transfix gear position sensor

Paper preheat exit sensor

Paper preheat entry sensor

Left maintenance tray sensor

General Information

Sensors in the printer provide information to the main board to determine the state of the printer. The printer monitors the positions of some of the movable assemblies, such as the drum, as well as the temperature of many other assemblies, such as the printhead, paper preheater and the drum.

Ink load door sensor

Ink stick out sensors

Ink stick low sensors

Front panel

Drum temperature sensor

Power control board

Front cover and handfeed sensors

Figure 1-7 Left-side sensors and switches on the print engine

9100-72

Service Manual

1-9

General Information

Caution

Stripper cover opensensor

The actual position of some printer assemblies, such as the printhead or the cap/wipe/purge assembly, cannot be ascertained at all times. The printer records, in NVRAM, where it last positioned such assemblies each time it moves them. If, after power-down or a power interruption, the assemblies are manually repositioned, the printer erroneously assumes that the assemblies to be in the position it last left them. This assumption can result in damage to the printer when it tries to position the assemblies. For example, the printhead could be tilted forward and crash into the raised cap/wipe/purge assembly.

Paper exit sensor

I/O Board 3

Main board

Printhead lock sensor

I/O Board 4

Paper width sensors

Right maintenance tray sensor

Paper-pick sensor

I/O Board 2

Figure 1-8 Right-side sensors and switches on the print engine

1-10

Phaser 340 Color Printer

Interconnect board

X-axis home sensor

Cap wipe/purge

assembly home sensor Maintenance tray blade position sensor

Paper-empty sensor

Tray type sensors

9100-73

Head tilt solenoid

Maintenance tray camshaft solenoid

General Information

Paper pick solenoid

Transfer cam solenoid

Figure 1-9 Solenoids on the print engine

Air valve

9100-05

Service Manual

1-11

General Information

The main board

The main board features two processors: one processor controls the functions of the print engine and the other provides PostScript image processing. Prominent on the main board is the ROM code SIMM and the RAM SIMM plug-in modules. Network connection is provided through the plug-in network card. The printer stores unique printer status and PostScript values in its NVRAM module. The printer’s IP address, unique to each printer, is stored in a socketed ROM IC.

NV RAM

Print engine ROM

RAM SIMM

Figure 1-10 Features of the main board

PostScript ROM

Printer ID ROM

Network card

9100-06

1-12

Phaser 340 Color Printer

Combination sensors and their meanings

Combinations of sensors are used by the printer to determine the type of standard media tray installed in the printer.

Media tray type sensing

The combinations of the three tray sensors “tell” the print engine what type of standard media tray is installed. (The print engine does not detect the type of media installed in the tray; it only detects the particular tray being used.) The tray sensors are located on the right-side interior of the paper tray slot, mounted on I/O board 2. There are four tray types:

■

Letter (A-size). This tray is sized for 8.5 x 11-inch (Olympic) paper.

Metric Letter (A4-size). This tray is used for 210 x 297 mm (Metric)

■

paper.

Transparency (A). This tray supports Olympic-size transparency ﬁlm.

■

General Information

■

Transparency (A4). This tray supports Metric-size transparency

ﬁlm.

Table 1-1 Tray switch sensor combinations

Tray type Top switch Middle switch Bottom switc h

A Paper A4 Paper A Transparency A4 Transparency Closed Open Closed Open Open Closed Open Closed Open Open Closed Closed

Service Manual

1-13

General Information

Rear panel

Connectors

The rear panel of the printer features the host interface connectors to the printer; it includes the following connectors:

Standard parallel (high-density connector)

■

SCSI high-density connector (font hard disk drive only)

With the addition of a Phaser Share network card, the printer can feature either of these connector combinations:

RS-232 serial and LocalTalk connectors

■

ThinNet (10base2) and Twisted Pair (10baseT) Ethernet connectors

29K processor health light

Health LEDs

Two health LEDs indicate the status of the printer’s two CPU processors (a 29K and a 68K processor).

Blinking : The printer is operating normally. Both LEDs blink

■

irregularly during diagnostics.

If a soft error occurs, the image processor’s 29K operates, but in a reduced capacity. Soft failures include failure of expansion memory SIMMs or any of the interface ports. When a soft error occurs, the printer automatically prints a startup page listing the error.

■

or Off, or blinking a coded error indication : A hard error condition has occurred that would keep the image processor board from operating. Refer to the Chapter 6 topic “Verifying main board CPU operation” on page 6-3 for the meaning of a coded indication.

The following ﬁgure illustrates the rear panel of the printer.

68K processor health light

Ethernet®

PHASER 340

Service

port

Figure 1-11 Printer rear panel with the optional Ethernet card

1-14

Phaser 340 Color Printer

SCSI Disk

Parallel

1

Service2Reset

DIP

AUX

Feeder

9100-07

Front panel

General Information

These front panel features are found on the printer:

■

A two-line, 24-character LCD

Four push buttons

■

Two LEDs

LCD.

The LCD serves two purposes: displaying current image processor and print engine status information and displaying an interactive menu. Status information includes image processor status such as

Printing . Print engine status includes messages such as Out of paper ,

and

Ready , Receiving data

Paper Jam , and Add ink .

The interactive menu can only be entered while the printer is idle and ready. The interactive menu has two modes, review and modify. Customers can review and modify certain NVRAM, I/O ports and peripheral parameters. Using the front panel to review and change parameters is discussed in Chapter 9, “Check and Adjustments.”

Buttons.

Button 1, the left-most button, is an Exit key used to cancel an operation while in the interactive menu. The functions of buttons 2, 3 and 4 are deﬁned by the particular menu or function being displayed on the LCD. The bottom row of the LCD labels the current function of each button.

In addition, pressing the buttons as you turn on the printer enables certain diagnostic modes.

Pressing and holding Button 1, as you turn on the printer, skips

■

power-up diagnostics.

Pressing and holding Button 2, as you turn on the printer, executes

■

extended diagnostics.

The Chapter 9 topic “Resetting NVRAM” on page 9-21 explains how to use the front panel buttons to reset the NVRAM to its factory default values.

Ready

Clean Menu

Exit

Power

Error

Figure 1-12 Printer front panel

Service Manual

9100-08

1-15

General Information

Speciﬁcations

These speciﬁcations apply to the printer.

Table 1-2 Physical dimensions

Dimensions Value

Height: 33 cm. (13 ins.)

Width: 40 cm (15.7 ins.) Depth: 50.2 cm (19.7 ins.) Weight: Approximately 32 kgs (70 lbs). Print engine weight only; add

45.7 cm (18 ins.) with Lower Paper Tray Assembly

7 kgs (15.5 lbs.) for optional Lower Paper Tray Assembly.

Table 1-3 Printer clearances

Clearances Value

Top: 45.7 cm (18 ins.) Left: 10.2 cm (4 ins.) Right: 10.2 cm (4 ins.) Front: Unrestricted to replace trays and clear paper jams Rear: 10.2 cm (4 ins.) Bottom: No obstruction under printer that could block its cooling

Mounting surface ﬂatness:

vents. Within 3 degrees of horizontal with all four feet in contact with

the surface. The printer should not be tilted more than 15 from horizontal for more than 1 minute while the printer is idle or the ink is hot (in liquid state) or if the maintenance tray is installed.

1-16

Phaser 340 Color Printer

Table 1-4 Functional speciﬁcations

Characteristic Speciﬁcation

Printing process Solid ink-jet onto plain paper.

General Information

Color medium Cyan, magenta, yellow and black ink sticks, each

Addressability Selectable 300 x 300 or 600 x 300 dots-per-inch (horizontal

Engine printing speed The time it takes from loading to ejecting:

Minimum printing margins

Maximum print area A-size: 8.1 x 10.4 in.

Usable paper weights Tray fed: 16 - 32 lb Bond (60 - 120 g/m

shape-coded. The printer uses the subtractive color system to produce the colors red, green, and blue. Only black ink is used to create the color black.

and vertical). Only Phaser 340 Plus conﬁguration can print at 600 x 300 dpi.

300 dots per inch:

on A- or A4-size: ≈15 seconds per print

600 dots per inch:

on A- or A4-size: ≈ 30 seconds per print

Transparency ﬁlm printing:

on A- or A4-size: ≈ 30 seconds per print Print times do not include processing time by the image processor, which varies, due to image complexity.

All sides: 5 mm (0.2 in.) e xcept bottom which is 7 mm (0.7 in.)

2432 x 3134 pixels A4-size: 200 x 283 mm

2368 x 3342 pixels

) Manual fed: 16 - 32 lb Bond (60 - 120 g/m 50 - 80 lb Cover (135 - 220 gm

)

Service Manual

1-17

General Information

Table 1-5 Electrical specifications

Characteristic Speciﬁcation

Primary line voltages 87 to 132 VAC (115 VAC nominal)

Primary voltage frequency range

Power consumption 300 watts at idle; 600 during printing. Maximum power

Current rating 115 VAC conﬁguration – 5.7 amp max./1 amp min.

Fusing F1: DC switcher - 6.3 amp slo-blo

Secondary voltages +5

RF emissions Both 115 and 220 VAC-conﬁgured instruments pass these

174 to 264 VAC (220 VAC nominal) Input voltage range is switch-selectable.

47 to 63 Hz

consumption 1000 watts during warm-up.

220 VAC conﬁguration – 3.6 amp max./1 amp min.

F2: Jet stack left and right - 6.3 amp fast-blo F3: Ink melt chambers, cap/wipe/purge assembly - 6.3 amp fast blo F4: Ink reservoir - 10 amp slo-blo F5: Drum heater - 6.3 amp slo-blo Fuses are not user-accessible.

V ± 2%

+12 V ± 5%

-12 V ± 5% +40 V -5%, +12%

-40 V ± 10% +54 V ± 10%

standards: FCC Part 15 Class B EN55022 (CISPR 22) Class B VCCI (CISPR 22) Class B

1-18

Phaser 340 Color Printer

Table 1-6 Environmental speciﬁcations

Characteristic Speciﬁcation

General Information

Temperature Operating Storage and shipping

Humidity Operating Non-operating

Altitude Operating Non-operating

Vibration/shock Non-Operating (vibration) Non-operating (shock)

Operating (shock)

Acoustic Noise (operating)

15 to 35 C

-30 to 60

(59 to 95° F)

C (-22 to 140° F)

10 to 80% relative humidity, non-condensing 10 to 95% relative humidity, non-condensing

0 to 2400 m (8,000 ft.) at 25

0 to 15000 m (50,000 ft.)

Will withstand 0.15G excitation, 5 to 200 Hz, 3 axes for up to 7 minutes with no impairment or subsequent damage.

0.5 g, 25 minute sweep, 5-200-5 Hz, 100-200 sec/sweep cycles The printer may have any corner raised and dropped 1.5 cm (0.6 in.) while printing is in progress, without impairment of operation that cannot be recovered by a printhead purge cycle. The printer may have any corner raised and dropped 6 cm (2.4 in.) while idle without subsequent impairment of operation.

Aver age sound le v el (LEQ) is less than 50 dbA. Peak noise is 55 dbA.

Service Manual

1-19

General Information

Regulatory speciﬁcations

The Phaser 340 is in conformance with the following regulatory standards:

■ FCC Part 15 Class B (for 115 VAC equipment)

■ EN55022 (CISPR 22) Class B

■ VCCI (CISPR 22) Class B

■ The packaged product meets National Safe Transit Committee Test

Procedures

Listed:

■ UL 1950 Information Technology Equipment

Certiﬁed to:

■ CSA C22.2 No. 950 Safety of Information Technology Equipment,

Including Electrical Business Equipment

GS licensed:

■ IEC 950 (1991) Second Edition; EN60950 Information Technology

Equipment

1-20

Phaser 340 Color Printer

Chapter

Installing the Printer and Drivers

This chapter discusses installing the printer and its drivers as a part of the S0 installation option. Tektronix Service Option S0 consists of three main functions detailed in this and the next two chapters of this manual:

■

Chapter 2 “Installing the Printer and Drivers.” The ﬁrst portion of installation instructions, this chapter, consists of ﬁve basic processes:

Pre-installation interview. This is a phone interview to verify that the

■

customer is ready for the printer. The interview veriﬁes that the customer has a suitable place for the printer with the proper environment. The call also veriﬁes that any assistance, such as network system administration, will be available for the scheduled installation and that all necessary cables will be available.

■

Unpacking. This is the procedure for taking the printer out of its shipping box.

■

Testing. This checks that the printer works properly prior to connecting it to a host computer.

Cabling and conﬁguring. This discusses setting up the printer for

■

communicating to the appropriate host computers.

Loading drivers. This covers installing software on the host computers

■

and conﬁguring the host applications to drive the printer.

Following these steps, proceed to Chapter 3 and then Chapter 4.

■

Chapter 3 “Verifying the Printer and Its Hosts” explains how to verify that the printer, the host driver and the connection between them functions correctly.

■

Chapter 4 “Key Operator Training” gives a procedure for training customers to use and care for the printer.

Service Manual

2-1

Installing the Printer and Drivers

Pre-install questions for customers

Prior to installing the printer, you should contact the customer and verify that he or she has prepared an appropriate location for the printer. You will also want to ensure that you have all the information you need to install the printer at the customer's site.

Ask the customer the following:

Customer's name Address ___________________________________________________________ Phone number _____________________________________________________

What type of computers will be networked to the printer?

■

Which type of host-to-printer connection will be used:

■

What kind of network environment will the printer be installed into?

■

In the event that the printer is to be installed into a network environment, will a network administrator be available to help in assigning network names and addresses for the printer? Administrator's name__________________________ Phone Number________________________________

___________________________________________________

❏

PC ______________

❏

UNIX____________

❏

serial

dware Protocols

Har

❏

LocalTalk

❏

Token Ring

❏

ThinNet (10Base2)

❏

Twisted Pair (10BaseT)

❏

Macintosh___________

❏

other _______________

❏

parallel

❏

EtherTalk

❏

TCP/IP

❏

Novell NetWare

❏

other _______________

2-2

In the event that the printer is to be installed in a TCP/IP network, has

■

the network administrator assigned a printer name and the appropriate addresses for the printer?

What software application packages will be used with the printer?

■

(Some applications require special printing utility ﬁles.)

_____________________________________________

Phaser 340 Color Printer

Printer Name _____________________ Printer IP address__________________ Net Mask _________________________ Broadcast address _________________ Gateway__________________________

Installing the Printer and Drivers

Will the application(s) and sample ﬁles be available at the time of the

■

installation to send test ﬁles to the printer? _______________________

Will a SCSI font disk be installed on the printer? __________________

■

For installations using the printer’s built-in Ethernet interface, you should inform the network administrator of the printer's preconﬁgured Ethernet address; it is printed on the conﬁguration page.

■

Does the customer have the appropriate power outlet available? The printer's AC power input is set for these voltages:

115 VAC (87 to 128 VAC) 220 VAC (174 to 264 VAC)

If necessary, refer to the later topic, “Selecting the AC input voltage.”

Did the customer order the correct power cord?

■

_______ U.S. Standard (161-0230-01) _______ European Option A1 (161-0104-06) _______ United Kingdom Option A2 (161-0066-10) _______ Australian Option A3 (161-0104-05) _______ Swiss Option A5 (161-0154-00)

Customers must provide the particular interface cable or network

■

adapter they need to use with the printer. Customers can purchase the following from the Tektronix Graphics Supplies Order Desk by calling 1-800-835-6100.

Parallel cable, DB25-pin plug to Centronics 1284C 012-1468-00

■

Serial, 9-pin to 9-pin, 3 m (10 ft.), null modem 012-1379-00

Serial, 9-pin to 25-pin, 3 m (10 ft.), null modem 012-1380-00

■

For AppleTalk installations,

customers must provide the appropriate

network adapter to the printer's 9-pin circular LocalTalk connector. Customers can obtain an adapter from their dealer. For Ethernet networks,

customers must provide the appropriate network cables to

connect to the printer’s ThinNet or Twisted Pair connector.

Service Manual

2-3

Installing the Printer and Drivers

The printer requires the following environmental conditions:

■

Temperature: 15 to 35

Humidity: 10 to 80% relative humidity, non-condensing

■

Power: 115 VAC or 220 VAC. The printer requires about 10 amps of

C (59 to 95

current at full load in 115 VAC mode; 5 A at 220 VAC mode.

■

Clearances: A space measuring 46 cm wide by 92 cm deep by 76 cm high (18 ins. wide by 36 ins. deep by 30 ins. high). The space in front of the printer accounts for enough clearance to install the paper tray. The extra height is to install the ink sticks.

■

Weight support: 45 kgs (100 lbs.)

Driver software must be installed on the host computer to use the printer’s fullest potential. A host computer must meet the following conditions:

Mac

Mac II, Performa, Centris, Quadra or PowerMac

■

Operating System 6.0.7 or later

4 Mbytes RAM

■

IBM AT, PS/2 or compatible, with a 386 or later CPU, a 3.5-inch ﬂoppy disk drive, and a hard disk drive, 2 Mbytes RAM, 2 Mbytes of hard disk space

DOS systems

DOS 3.1 or later

An application that supports color PostScript or HP-GL

Windows systems

Windows 3.1

Windows 95

OS/2

Windows for Workgroups 3.11

Windows NT and Daytona

2-4

Phaser 340 Color Printer

Installing the Printer and Drivers

Workstation

UNIX workstations: The X Window System,

■

SUN workstations: Solaris 1.1 (BSD), Solaris 2.x (Sys V, optional LPD support required) DEC: Ultrix, VMS, OpenVMS HP: HP-UX SGI: IRIX IBM RS6000: AIX (optional LPD support required)

■

750 kbyte hard disk space for ﬁles

Based on the results of the pre-install interview with the customer, you may wish to access the Tektronix Highly Automated Library (HAL) during business hours, at 1-800-835-6100 (ask to be transferred to HAL) for articles that may help with installing the printer into a customer's network. You can call HAL directly at (503) 682-7450, 24 hours a day, 7 days a week. The articles can be faxed to you in just minutes. HAL may also have articles that may be of interest to your customer, such as printing from a speciﬁc application. (This is a good way of introducing the HAL system to the customer.) Outside of the U.S. you may use EuroHAL. Refer to the Chapter 4 topic, “Using the automated fax systems” on page 4-7.

Service Manual

2-5

Installing the Printer and Drivers

Unpacking

Inventory for printer

■

Printer

A-size paper tray (or A4)

Power cord

TekColor Care envelope (includes a printer registration card)

Cleaning kit

Supplies information sheet

Ink sticks

■

Maintenance tray

Paper sampler

■

User manual

Installation instructions

■

Printer drivers and utilities reference manual

Phaser printing utilities and driver diskettes

■

Optional Lower Paper Tray Assembly (with paper tray)

Phaser Share network utilities user manual (optional)

■

Phaser Share utilities diskette (optional)

2-6

Phaser 340 Color Printer

Installing the Printer and Drivers

Figure 2-1 The printer packaging

9100-09

Service Manual

2-7

Installing the Printer and Drivers

Setting up the printer

Installing the printer is explained in detail in the Phaser 340 Color Printer User

Manual

the printer.

. The following is a brief list of the steps you follow to unpack and set up

Remove the printer from its shipping box and place it in its working location. If the Lower Paper Tray Assembly was also purchased, place the Lower Paper Tray Assembly in the working location and then install the printer on top of it.

Install the paper tray(s) in the printer.

Unlock the transit restraint lock on the right side of the printer.

Figure 2-2 Unlocking the transit restraint lock

4. AC voltage selection:

side of the printer. Ensure that it is set to the correct voltage for the customer's installation (either 115 VAC or 220 VAC).

Ensure that the power switch is off .

Plug the printer's power cord into the printer's AC receptacle. Plug the other end into an appropriate AC power outlet.

Locate the AC voltage select switch on the right

9101-03

2-8

Phaser 340 Color Printer

Installing the Printer and Drivers

Install the printer’s maintenance tray and paper tray. Note that when a new maintenance tray is installed, the printer requires a 15-minute wait before it will print.

8. Installing RAM SIMMs

. The standard conﬁguration of the printer includes 8 Mbytes of RAM. This can be supplemented with a 4- or 16-Mbyte RAM SIMM. To install the optional memory, refer to the Chapter 8 topic, “RAM SIMM” on page 8-61.

9. Installing a network card

. Network support is provided via three

optional Phaser Share Network Interface plug-in cards.

■

The LocalTalk/Serial Card supports AppleTalk/LocalTalk protocols and RS-232 serial connectors.

The Ethernet Interface Card supports the EtherTalk, Novell NetWare,

■

and TCP/IP protocols.

■ The Token Ring Network Card supports Novell NetWare, TokenTalk

and TCP/IP protocols.

To install a network card, refer to the Chapter 8 topic, “Network card” on page 8-63.

10.

Following RAM SIMM or network card installation, turn on the printer to ensure that the card works properly. The printer executes a power-up self-test and prints a startup page. If the printer fails its self-test, refer to Chapter 6, “Troubleshooting.” The printer can take up to 15 minutes to warm up from a cold start.

11.

Turn off the printer and connect the printer to a host.

Service Manual

2-9

Installing the Printer and Drivers

Cabling the printer

Note

This topic explains making a hardware connection between the printer and its host computer, setting the communication parameters for the printer's serial and parallel ports to be compatible with the user's host computer and driver installation. This topic is divided into three main parts: Macintosh, PC, and workstation.

Carry spare serial and parallel cables and network adapters. You can use them if you encounter a defective cable or as an alternate means of testing the printer-to-host communications.

Connecting the printer to a Macintosh

LocalTalk connection to a Macintosh

Turn off the printer. LocalTalk protocol requires that you attach the LocalTalk cable with the printer powered off.

For a direct connection, attach the interface cable or adapter to the host computer's LocalTalk port. (The port has a printer icon printed next to it.) Attach the other end to the printer’s LocalTalk port.

For a LocalTalk network connection, attach the network adapter to the printer's LocalTalk port.

Turn on the printer and the computer.

Ethernet connection to a Macintosh

Note

For an Ethernet connection, the printer must have the optional Phaser Share Ethernet card installed.

Turn off the printer. Ethernet protocol requires that you attach the Ethernet cable with the printer powered off.

Attach the Ethernet cable to the printer’s Ethernet port. A ThickNet (10base 5) cable requires a 10base 5 to ThinNet (10base2) or Twisted Pair (10baseT) network adapter to connect to one of the printer's two Ethernet connectors.

Turn on the printer. During the printer's boot-up process, the printer's network name is displayed in the Mac's Chooser and its node address is resolved with the network. If the network has multiple zones, the network router assigns the printer a default zone name. The printer’s conﬁguration page lists the zone name. The Chapter 9 topic, “Printing the conﬁguration page” on page 9-7, explains printing this page.

2-10

Phaser 340 Color Printer

Connecting the printer to a PC

Direct connection to a PC

Turn off the printer. Turn off the host computer.

Attach the parallel interface cable to the host computer; attach the other end to the printer.

Turn on the printer ﬁrst and then the computer.

Networked connection to a PC using the printer’s Ethernet port

In the Novell network, the printer is connected to the network in the same manner as workstations using an Ethernet connection.

Turn off the printer.

Connect the interface cable to the printer’s Ethernet connector.

Installing the Printer and Drivers

Turn on the printer.

Connecting the printer to a workstation

Direct connection to a workstation

Turn off the printer. Turn off the host computer.

Attach the parallel interface cable to the workstation; attach the other end to the printer.

Turn on the printer and the computer.

Networked connection to a workstation

Turn off the printer.

In the case of an Ethernet network, connect the interface cable to the printer’s Ethernet connector.

Turn on the printer.

Service Manual

2-11

Installing the Printer and Drivers

Installing a SCSI hard disk drive on a Phaser 340

Perform this procedure if the customer has a hard disk drive available for font storage. Otherwise, continue to the next procedure, “Connecting the optional CopyStation to the printer”.

Make sure that the printer and the SCSI disk drive are turned off.

Attach the SCSI cable to the printer's SCSI port. The printer may require the SCSI cable (part numbered 013-1465-00) to connect the drive’s standard 50-pin SCSI connector to the smaller, high-density SCSI connector on the printer’s rear panel.

Attach the other end of the SCSI cable to the SCSI drive.

Attach a terminator to the SCSI drive's second connector. (This is not required if the disk drive is internally terminated.)

Phaser 340 SCSI

Disk drive SCSI

Terminator

Ethernet®

PHASER 340

Service

Only

Smart Card

1

Service2Reset

Second

SCSI Disk

Feeder

Parallel

SCSI



9100-10

Figure 2-3 Connecting a SCSI hard disk drive to a Phaser 340

Turn on the disk drive ﬁrst, and then the printer.

Refer to the Phaser 340 Driver and Utilities Printing Reference for details on formatting a SCSI disk, controlling Sys/Start job ﬁles, and using the LaserWriter Utility to load fonts onto the disk drive.

2-12

Phaser 340 Color Printer

Installing the Printer and Drivers

Connecting the optional CopyStation to the printer

Perform this procedure if the customer has purchased a CopyStation. Otherwise, continue to the next procedure, “Turning on the printer”. The CopyStation may be “daisychained” with one or more SCSI drives being used for font storage. Be sure that each SCSI device uses a unique SCSI address (0 through 4). Installing a CopyStation is fully explained in the Phaser CopyStation User Manual.

Make sure that the printer and any attached SCSI disk drive are turned off.

Attach the CopyStation’s SCSI cable to the printer's SCSI port. The SCSI drive may require the SCSI cable (part numbered 013-1465-00) to connect the drive’s standard 50-pin SCSI connector to the smaller, high-density SCSI connector on the printer’s rear panel.

Attach the other end of the SCSI cable to the CopyStation’s SCSI port.

Phaser 340 SCSI CopyStation

Ethernet®

PHASER 340

Service

Only

Smart Card

1

Service2Reset

Second

SCSI Disk

Feeder

Parallel

Figure 2-4 Connecting a CopyStation to a Phaser 340

Note

The CopyStation uses two SCSI address; they are preset to 5 and 6. Make sure that any connected SCSI hard drive does not use these addresses.

Turn on the CopyStation (and any hard drives) ﬁrst, and then turn on the printer.

Refer to the Phaser CopyStation User Manual for details.

9100-11

Service Manual

2-13

Installing the Printer and Drivers

Turning on the printer

Startup page

When you turn on a Phaser 340 printer, it executes a series of self-tests to determine if there are any problems with the PostScript interface. After running self-tests and reaching the “Ready” state, the printer prints a startup page (if the startup page has been enabled). After running self-tests and printing the startup page, the printer is ready for operation. A downloadable PostScript utility ﬁle, found on the Drivers and Utilities diskette, allows you to enable or disable the startup page. Alternately, you can disable the startup page using the front panel menu; refer to the Chapter 9 topic, “Front panel menu” on page 9-2.

The startup page provides valuable information about the printer:

■ Fonts

■ Ports (Serial, Parallel, LocalTalk, Ethernet)

■ Printer name

■ Ethernet protocols

■ TekColor corrections and print quality mode

■ Pages printed

■ RAM installed

■ Tektronix version ﬁrmware

■ Adobe PostScript version software

■ Printer ID

■ Authorization code

■ SCSI disk attached

If the printer detects a non-fatal error at power-up, the startup page prints with an error message printed in red; this is true, even if the startup page has been disabled; the printer will still force a print to report the error.

Message Description

Serial, Parallel, LocalTalk, EtherTalk, or SCSI Port failed

DRAM SIMM failed The memory SIMM is not working. Since

The named port is not working. The other ports can still be used.

the printer’s base memory is still working, the printer can still be used, but large images may not print, special imaging features may not work and throughput may be reduced.

2-14

Phaser 340 Color Printer

Conﬁguration page

Installing the Printer and Drivers

To provide further diagnostic information, the printer can print a conﬁguration page. The conﬁguration page lists the values that the printer stores in its NVRAM as well as those of an installed network card’s NVRAM. These values can be informative when troubleshooting the printer, particularly networked operations. To print a conﬁguration page, while the printer is powered-up and idle, scroll through the front panel menu and select Conﬁguration Page from the Test Prints menu. Refer to the Section 9 topic, “Printing the conﬁguration page” on page 9-7.

The conﬁguration page gives the following information:

■ General information about the printer, such as print count, the

assigned name, Ethernet address, the authorization code (if loaded), timeouts, number of fonts, and total memory

■ Color settings such as Photoﬁne enabled and Vivid Color

■ Serial port settings (if installed)

■ Parallel port settings

■ LocalTalk port settings (if installed)

■ EtherTalk settings (if installed)

■ TCP/IP settings (if installed)

■ Novell NetWare settings (if installed)

Table 2-1 Conﬁguration page settings

Parameter Description Saved

in NVRAM

Printer type The name of the product. yes Phaser 340 or

Printer name The current name of the printer as

Pages printed Total number of prints processed

PostScript FW version number

seen on a network.

through the image processor. Tektronix version number of the

PostScript ﬁrmware running on the printer’s 29K processor.

yes <printer name>

yes 0

no not applicable

Default Limits or alternate choices

Phaser 340 Plus

the default is the same name of the product

Any name deﬁned by the user up to 31 characters in length.

Print engine FW version number

T ektronix v ersion number of the engine ﬁrmware running on the printer’s 68K processor. Read from ROM and stored in NVRAM.

yes not applicable

Service Manual

2-15

Installing the Printer and Drivers

Table 2-1 Conﬁguration page settings (cont'd.)

Parameter Description Saved

in NVRAM

High altitude ﬂag

Startup page enabled

Printer ID The Ethernet address provided for

Authorization code

Fonts in ROM Number of font stored in the printers

Job Timeout Amount of time a job can take to

Wait Timeout Amount of time the image processor

Manual Feed time-out

Flag indicating whether or not the printer has been set to operate optimally for high altitudes.

Indicates if the printer prints a startup page upon power-up.

each printer. A unique number downloaded to the

printer (in the ﬁeld or at the factory) to enable TCP/IP protocols.

ROM memory.

process.

will wait for additional data from a host.

Amount of time allowed to install a sheet of media in the manual feed tray.

yes Off On

yes Yes No

yes In the format

yes 0000-0000-0000-

yes 0 seconds Any value denoted in

yes 40 seconds Any value denoted in

yes 60 second Any integer, denoted in

Default Limits or alternate choices

xx:xx:xx:xx:xx:xx

Valid code number 0000-0000-00000000

17 52 or 69

seconds; 0 means unlimited

amount of time.

seconds; 0 means unlimited

amount of time.

seconds. 0 indicates an

unlimited amount of time.

Energy Star time-out

Media tray Indicates the default media tray. yes Upper Lower, Auto RAM memory Total amount of RAM on the image

Color Correction

Parallel port interpreter

Parallel port Encoding

Parallel port mode

Parallel port back channel

Amount of idle time allowed before the printer switches to a low energy power mode.

processor board. Indicates the type of color adjustments

used to simulate different color uses.

Indicates the type of interpreters in use at the port.

Indicates the type of data encoding the parallel port is expecting.

Indicates the mode of the port (bi-directional or not).

The device used for standard output and standard error.

yes 999 Any integer from 0 to 999

denoting hours; 0 means

unlimited amount of time.

no 8 MBytes 12 or 24 Mbytes

yes None User-deﬁned, Vivid Color,

Simulate Display, SWOP

(Speciﬁcation for Web Offset

Publication) Press,

Euroscale Press, Commercial

Press, SNAP (Speciﬁcation

for Non-heat Advertising

Print) Newsprint

Monochrome, Raw RGB

Colors, Raw CMYK Colors.

yes PostScript Level 2 Not installed, Disabled,

yes Binary ASCII, Raw, TBCP

yes Compatibility Nibble

yes Serial

2-16

Phaser 340 Color Printer

Table 2-1 Conﬁguration page settings (cont'd.)

Installing the Printer and Drivers

Parameter Description Saved

in NVRAM

LocalTalk port interpreter

LocalTalk printer type

LocalTalk node Indicates the LocalTalk network node

Serial port interpreter

Serial port encoding

Serial port speed

Serial port ﬂagging

Serial port check parity

Serial port data bits

Serial port stop bits

Indicates the type of interpreter in use at the port.

Indicates the type of printer installed at the port.

number of the printer. Indicates the type of interpreters in use

at the port. Data byte encoding for communication. yes ASCII Binary, Raw, TBCP

Baud rate. yes 9600 38400 (printer-dependent),

Hardware or software ﬂagging. yes XonXoff DTR, DTR low, Etx Ack,

Parity check encoding method yes None Space, Even, Odd, Mark

Bits used to encode a data byte. yes 8 7

Number of stop bits. yes 1 2

yes PostScript Level 2 Not installed, Disabled,

yes LaserWriter Any string 32 characters in

no 0 Any integer 0 through 254

yes PostScript Level 2 Not installed, Disabled,

Default Limits or alternate choices

length or less

19200, 9600, 4800, 2400

Robust Xon Xoff, Xon Xoff2

EtherTalk Port interpreter

EtherTalk printer type

EtherTalk zone Name assigned by the network

EtherTalk network

EtherTalk node Indicates the EtherTalk address of a

NetWare port interpreter

Print server name

Conﬁguration ﬁle server

Queue Scan interval

Indicates the type of interpreter in use at the port.

Indicates the type of printer installed at the port.

administrator for the zone the printer is assigned to

The EtherTalk protocol address assigned at boot time for routing.

printer on a network. Indicates the type of interpreters in use

at the port (Phaser 340 only). Name of the printer server. yes TEK01B009,

Name of the conﬁguring ﬁle server. yes null string

has been set. Interval between successive queue

scans by the printer.

yes PostScript Level 2 Disabled, <interpreter>

LaserWriter Any string of 32 character or

less.

yes * An y string of 32 characters or

less.

yes 0 Integer 1 through 65535

yes Auto Select Disabled, <interpreter>

user-deﬁned

hardwaredependent

user-deﬁned

yes Not set Set

yes 15 seconds An integer 1 through 3600 in

seconds

Service Manual

2-17

Installing the Printer and Drivers

Table 2-1 Conﬁguration page settings (cont'd.)

Parameter Description Saved

in NVRAM

Network Address

Ethernet frame type

TCP/IP port interpreter

RARP/BOOTP (Reverse Address Resolution Protocol/Boot Parameter Protocol)

IP Address The Internet Protocol address. If null,

Network Mask Indicates which ﬁelds of the IP

Printer’s network number on the Ethernet network; it is automatically set when the printer is turned on.

How IPX packets are transmitted over the network.

Indicates the type of interpreter in use at the port

Used for setting the printer’s IP address from a boot server.

the address will be set at run time via RARP or BOOTP.

Address designates the network portion and which designates the node portion. If null, the mask will be determined from the printer’s IP address or the BOOTP or ICMP (Internet Control Message Protocol) Netmask Reply.

yes null string An 8 digit hex number

yes Adaptive 802.3-X, DIX, 802.3-2,

yes Not authorized, Disabled

yes False True

yes Not Set String of 15 or fewer

yes Default String of 15 or fewer

Default Limits or alternate choices

00000001 through

FFFFFFFE

802.3-2-SNAP

characters of the format

N.N.N.N followed by the

word “Dynamic” if IP Address

Dynamic parameter is set to

True.

characters of the format

N.N.N.N

Broadcast Address

Gateway Address(es)

Ethernet Frame Type

LPR port interpreter

LPR Host access list

LPR Receive Window Size

The IP Address used to broadcast messages on the local network. If null, the value will be determined from the IP Address and Network Mask at run time.

A list of addresses of the gateways to other networks.

yes Default String of 15 or fewer

yes None String of 15 or fewer

characters of the format

N.N.N.N

characters of the format

N.N.N.N

Data packet encapsulation type for ARP (Address Resolution Display and Control/RARP requests and IP datagrams.

Indicates the type of interpreter in use at the BSD system conﬁgured port (Phaser 340 only).

List of TCP/IP network addresses for host access to printer.

Buffer size used by the printer. yes 0 0 to 512. 0 means the buffer

yes DIX Adaptive, 802.2-SNAP, may

be followed by the word

“Dynamic.”

yes Not Authorized, Disabled,

yes Unrestricted, only ﬁrst 16

network addresses on list

print on the conﬁguration

page.

size will be based on the total

memory in the printer.

2-18

Phaser 340 Color Printer

Table 2-1 Conﬁguration page settings (cont'd.)

Installing the Printer and Drivers

Parameter Description Saved

in NVRAM

AppSocket port interpreter

AppSocket Data Port Number

AppSocket Host access list

AppSocket status port number

AppSocket receive window size

AppSocket send window size

Indicates the type of interpreter in use at the System V conﬁgured port.

Port number for bi-directional transmission of printer language jobs.

List of TCP/IP network addresses for host access to printer.

Port number for sending status information back to the host computer.

The buffer size on the printer in which to receive data. The actual window size is established when the connection is made and may be smaller to accommodate the host.

The buffer size on the printer in which to send data. The actual window size is established when the connection is made and may be smaller to accommodate the host.

yes Auto Select Not Authorized, Disabled,

yes 9100 1024 through 65535

yes Unrestricted, only ﬁrst 16

yes 9101 1024 through 65535

yes 0 1024 through 59392

Default Limits or alternate choices

network addresses on list print on the conﬁguration page.

Syslog Protocol that acts as a remote front

panel to the printer.

Log Hosts Address list of hosts that want to

receive syslog messages.

Log Priority The threshold indicating the priority

level of messages from the printer that will be sent to the list of log host(s).

SNMP Allow the printer to respond to status

queries from host-resident Simple Network Management Protocol

(SNMP) utilities. System name Printer name yes Phaser 340 String of 0 to 255 characters System contact Name and phone number or address

of person responsible for the printer. System location Location of the printer. yes String of 0 to 255 characters

yes Not Authorized, <null string>

yes Send no

messages

yes 5 0 – unit is no longer usable,

yes Not Authorized, <null string>

yes String of 0 to 255 characters

List of IP addresses in the format N.N.N.N

1 – messages indicating action is needed on part of system admin, 2 – critical error messages, 3 – error message, 4 – warning messages, 5 – normal but signiﬁcant message, 6 – informational messages, 7 – debugging messages

Service Manual

2-19

Installing the Printer and Drivers

Table 2-1 Conﬁguration page settings (cont'd.)

Parameter Description Saved

in NVRAM

Trap Hosts A list of hosts, one for each protocol,

which are able to receive traps.

yes None None,

Default Limits or alternate choices

N.N.N.N N.N.N.N/ N.N.N.N/ N.N.N.N/ N.N.N.N/

Private Hosts A single node address per protocol of

Authentication Failure Traps

SCSI Disk Indicates if a SCSI disk is attached to

Execute Sys/Start Job

Boot Delay Number of seconds the printer waits

Check parity If true, data parity should be checked. False True

a host which is able to set SNMP variables.

If enabled, the printer sends a trap for SNMP authentication failure.

the printer. Also indicates its storage capacity and the amount of free space.

Determine whether or not to run the system start ﬁle during system initiation.

before booting up the attached hard drive.

yes None List of IP addresses of the

form

yes Enabled Disabled

Not connected On-line,

space.

Yes Run Skip

Yes 0 Any positive integer.

/Public,

Proxy, Private, Regional, Core

N.N.N.N

total space, free

Uninitialized.

Disk Address SCSI address of disk for the SCSI

communication channel.

Printer address SCSI address of printer when it is the

initiator.

No disk-dependant 0 to 6

No 7

2-20

Phaser 340 Color Printer

Driver and communication setup

Installing a Macintosh driver

Installing the Printer and Drivers

Note

A Phaser 340 printer uses the Adobe PostScript Level 2 language. To take advantage of the Level 2 features, Tektronix developed the Tektronix Phaser driver which appears in the Chooser, along with the LaserWriter 7.0.x driver. The Phaser driver includes special paper sizes for each printer and TekColor color correction adjustment options. Refer to the Phaser 340 Drivers and Utilities

Printing Reference for more details.

Turn off any anti-virus software running on the Macintosh before installing the Tektronix software.

Phaser 340 driver

Make sure that the Macintosh is turned on with System Software version 6.0.7, 7.0 or later installed.

Insert the Macintosh Driver and Printer Utilities diskette into the disk drive. When the diskette appears on the desktop, it should be open, showing the icons inside.

Drag the Phaser 340 driver icon from the diskette to the closed System Folder icon on the Macintosh hard disk.

■ System 7.0 and later users: at the alert message, click OK to

automatically install the driver in the Extensions folder.

■ System 6.0.7 users: the driver is installed in the System Folder.

System 6.0.7 users: LaserWriter 7.1.2 software is required to use the

Tektronix driver with system 6.0.7. If this software is required, do the following steps:

Open the Old System Items folder on the Macintosh Driver and Printer Utilities diskette.

Drag the Backgrounder V1.3 and PrintMonitor V7.0 from the diskette to the closed System Folder icon on the Macintosh hard disk. At the alert message, click OK to automatically install these items in their proper places.

Select Chooser from the Apple menu.

Service Manual

2-21

Installing the Printer and Drivers

Click the Phaser 340 printer driver icon on the left side of the Chooser. A list appears containing the printers connected to the Macintosh or printers that are available on a network. (If the printer driver icon does not appear, Restart the Macintosh, and repeat the printer driver installation procedure; also check the cable connections on the computer and printer.)

Click on the Phaser 340 printer in the list of printers on the right side of the Chooser.

Close the Chooser by clicking its close box.

Phaser 340 GX driver

Make sure that the Macintosh is turned on with System Software version 7.5 or later and QuickDraw GX installed.

Insert the Macintosh Driver and Printer Utilities diskette into the disk drive.

When the diskette appears on the desktop, it should be open, showing the icons inside.

Drag the Phaser 340 GX driver icon from the diskette to the closed System Folder icon on your Macintosh hard disk. At the alert message, click OK to automatically install the driver in the Extensions folder.

Select Chooser from the Apple menu.

Click the Phaser 340 GX printer driver icon on the left side of the Chooser. A list appears containing the printers connected to the

Macintosh or printers that are available on a network. (If the printer driver icon does not appear, Restart the Macintosh, and repeat the printer driver installation procedure; also check the cable connections on the computer and printer.)

In the Connect via ﬁeld’s pop-up menu, select the printer’s communication method:

■ The AppleTalk option is the standard network connection.

■ The Servers option is used to select a shared desktop printer. See the

Phaser 340 Drivers and Utilities Printing User Reference manual for details.

2-22

Click on the Phaser 340 in the list of printers on the right side of the Chooser.

Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser.

Phaser 340 Color Printer

10.

Close the Chooser by clicking its close box.

The Phaser Share diskette contains an EtherTalk Zone snippet to reprogram the printer to reside in another EtherTalk zone, if necessary.

Installing a printer driver for Microsoft Windows 95

For best performance and added features when printing from Windows 95, use the Windows 95 printer driver (as opposed to the Windows 3.1 printer driver, which may cause printing problems in Windows 95).

Remove the Windows 3.1 driver (if applicable) from your PC. For instructions, refer to Phaser 340 Drivers and Utilities Printing Reference.

Installing the Printer and Drivers

Caution

If the customer had previously installed a Tektronix Windows 3.1 printer driver in Windows 3.1, then upgraded to Windows 95, that driver will appear in Windows 95 and may cause printing problems in the new operating system.

Start Windows 95.

Insert the Phaser 340 CD-ROM in the computer’s CD-ROM drive, or insert the Printer Software for Windows diskette in the host computer’s disk drive.

Click the Start icon in the taskbar on the screen. In the menu that appears, click Run.

In the Run window, type in the name of the drive that the CD-ROM or diskette is in followed by the ﬁle name SETUP.EXE, then click OK. For example:

B:SETUP

In the Tektronix Printer Installation window, select one of the following, then click OK:

■ The Easy selection automatically installs the printer driver software. If

you select Easy, click OK and go to Step 8.

■ The Custom selection automatically installs the printer driver software,

the downloadable utility ﬁles, and the color sampler chart ﬁles. If you select Custom, click OK then go to Step 7.

If you selected Custom, follow these steps:

In the Custom dialog box, select the options you want installed, then click OK. You can select as many options as you like.

■ Install Printer

■ Install Utility Files

■ Install Samplers

Service Manual

2-23

Installing the Printer and Drivers

When prompted for a directory name to use for installing the software, use the default directory name PHSRTOOL or type in a new name, then click OK.

At the message dialog box, click OK; the Control Panel opens.

In the Control Panel, double-click the Printers icon; the Printers window appears.

10.

In the Printers window, double-click Add Printer; the Add Printer Wizard appears. Click Next.

11.

Select the printer’s connection:

■ Select Local Printer if the printer is connected directly to a host

computer, then click Next.

■ Select Network Printer if the customer’s computer accesses the printer

through a network. Click Browse to search the network and select a printer queue. Then click Next.

12.

In the window listing Manufacturers/Printers, click Have Disk. The Install From Disk dialog box appears.

13.

Use either the Phaser 340 CD-ROM or the Printer Software for Windows diskette. Type in the name of the drive that the CD-ROM or diskette is in, and click OK.

14.

A list of Tektronix printers should appear. Select the printer in the list, then click Next.

■ Select Tektronix Phaser 340 if you have the standard conﬁguration of

the printer.

■ Select Tektronix Phaser 340 1200 dpi if you have the extended options

feature of the printer.

15.

Select the port your printer is connected to, then click Next.

16.

It is recommended that you use the default printer name shown under Printer Name. Click Yes if you want this printer to be the default printer. Then click Next.

17.

At the prompt, Would you like to print a test page? click Yes to verify the printer’s connection. Then click Finish.

2-24

A status bar appears while ﬁles are copied to your computer.

18.

If prompted, select the path for the PostScript driver ﬁle ICONLIB.DLL; this should be in your WINDOWS/SYSTEM directory.

If the ﬁle isn’t installed on the hard disk, insert the Microsoft CD-ROM for Windows 95, select the WIN95 directory, and click OK. Or, insert the requested ﬂoppy diskette for Windows 95 and click OK. The software you need is installed.

Phaser 340 Color Printer

19.

If your printer is set up correctly and if you clicked Yes in Step 17, a test page prints showing the Windows 95 logo and information on your printer.

The Phaser 340 printer should appear in the Printers window.

Installing the Tektronix driver for Windows 3.1

The Tektronix Windows driver is a Windows PostScript driver customized for Tektronix printers. These instructions assume a basic familiarity with Windows operation and terminology. For additional information about Windows, refer to your Microsoft Windows documentation.

Insert the Tektronix Windows 3.1 Printer Driver diskette into your computer’s disk drive, for example, drive B.

Start Windows.

Open the Control Panel. Double-click the Printers icon; the Printers dialog box appears.

Installing the Printer and Drivers

Choose the Add>> button.

In the List of Printers, select Install Unlisted or Updated Printer.

Choose the Install button.

Note

Printers using the Tektronix driver for Windows will have (TekColor) listed in their name. Printers without this designation are using the standard Microsoft Windows PostScript driver and the WPD ﬁle.

Type in the drive the PC diskette is in, for example drive B:, and choose the OK button.

Select your printer and choose OK; the driver software you need is automatically installed.

Continue with the later topic “Conﬁguring the Tektronix Windows printer driver” on page 2-26.

If you have other Tektronix printer drivers already installed

If you still have an earlier version of the Tektronix Windows driver, you can use the INSTALL.EXE program on that “old” driver diskette to remove the older driver software.

Start Windows.

Insert your older Tektronix Windows driver diskette into your computer’s disk drive, for example, drive B.

Click File.

Service Manual

2-25

Installing the Printer and Drivers

Click Run.

Type the following command:

B:INSTALL

The Install Tektronix® Printers dialog box appears.

Select All Tektronix Printers, and choose the Deinstall button.

When the program ﬁnishes removing the old ﬁles, choose the Exit button, and eject the diskette.

If you have the TekColor PS Previewer still installed, refer to the topic “Removing the TekColor PS Previewer software” in the Phaser 340 Drivers and Utilities Printing Reference to delete the ﬁles.

When you are ﬁnished removing the old driver ﬁles, restart Windows.

Conﬁguring the Tektronix Windows printer driver

The Printers dialog box should still be displayed; if not, double-click the Printers icon in the Control Panel.

Choose your printer from the list of installed printers.

Choose the Set As Default Printer button if you want to select your printer as the default.

Choose the Connect button; the Connect dialog box appears.

Select the port the printer is connected to. Your printer is connected to your computer through one of the computer's communications ports. You need to tell the driver which port your printer uses so that the driver can print your documents.

The two main types of communications ports are parallel ports and serial ports; your computer may have one or more of each. Generally, your printer is connected through LPT1 if it is connected to a parallel port, or through COM1 if it is connected to a serial port. If you have multiple ports, your printer may be connected to another, such as COM2.

Note

The printer’s conﬁguration page contains the information you need to set up the printer’s port.

■ For a parallel port setup in Windows: Select your parallel (LPT) port

in the list.

2-26

■ For a serial port setup in Windows: Select your serial (COM) port in

the list. Choose the Settings button to see the Settings dialog box. Fill in each item according to your conﬁguration, then choose the OK button. Refer to your Windows documentation for details, or ask your network administrator for help.

Phaser 340 Color Printer

Installing the Printer and Drivers

■ For a network port setup in Windows: Select your network (LPT or

COM) port in the list. Choose the Network button to see the Printers-Network Connections dialog box. Fill in each item according to your conﬁguration, then choose the OK button. Refer to your Windows documentation for details, or ask your network administrator for help.

Other communications ports may include EPT (an interface for the IBM Page-Printer, which requires the installation of a special card in your computer), and LPT1.OS2 and LPT2.OS2, which Windows may require if you are using certain spoolers or other add-on software programs. The port FILE: lets you write a PostScript document to a ﬁle instead of to the printer. For more information about communication ports, refer to your Windows documentation.

Set the Timeouts. These options regulate your computer’s communications with its printer ports.

■ Device Not Selected: (For parallel/LPT ports only.) Type a value of 0,

or a value between 15 and 999, in this text box to change the number of seconds Windows waits before notifying you that a printer is off-line. The default is 15 seconds.

■ Transmission Retry: Type a value between 45 and 850 in this text box

to change the number of seconds Windows waits after a print job has begun sending characters to the printer, before sending an Alert message that the printer is no longer accepting data. The default setting is 45 seconds. When using the Print Manager with a shared printer, you should set this option to a larger value, such as 850 (10 minutes) to avoid the Alert message when printing multiple-page documents.

Choose the OK button to return to the Printers dialog box, then choose the Setup button. A dialog box appears with the name of the printer you selected across the top. Use this dialog box to select paper source, paper size, and image orientation.

Choose the Options button to see the Options dialog box. Make sure that the Color box is checked to print in color.

From the Options dialog box, choose the Advanced button to see the Advanced Options dialog box. Make sure that the Use PostScript Level 2 Features check box is checked on.

This option affects the print time of bitmapped (raster) images by improving the image transfer time from the computer to the printer, and by improving the image processing time in the printer. This option is only available to applications that use this Tektronix driver with Tektronix PostScript Level 2 printers. When this box is checked, the Compress Bitmaps option is unavailable (grayed-out). Choose the OK button to return to the Options dialog box.

Service Manual

2-27

Installing the Printer and Drivers

10.

In the Options dialog box, choose the Printer Features button to see the Tektronix Printer Features dialog box. Make color correction and media type selections as desired. Choose the OK button to return to the Options dialog box.

11.

Choose the OK button to return to the dialog box that lists your printer's name across the top.

12.

Choose the OK button to return to the Printers dialog box.

13.

Choose the Close button.

Updating the standard Microsoft Windows PostScript driver

If a customer prefers to use the standard Microsoft Windows PostScript printer driver instead of the Tektronix driver for Windows, follow these instructions. This update procedure provides printer page size information for applications within Windows using the standard driver. However, color adjustments and other PostScript Level 2 features are available only with the Tektronix Windows 3.1 driver and are not supported by the standard driver.

These instructions assume a basic familiarity with Windows operation and terminology. For additional information about Windows, refer to your Microsoft Windows documentation.

Update procedure

Start Windows.

Open the Control Panel.

Double–click on the Printers icon.

Choose the Add>> button; a list of printers is displayed. Highlight the Tektronix printer you want to use.

Select Install Unlisted or Updated Printer.

Choose the Install button.

Note

Printers using the Tektronix driver for Windows have (TekColor) listed in their name. Printers without this designation are using the standard Microsoft Windows PostScript driver and the WPD ﬁle.

When prompted, insert the Tektronix–provided Windows 3.1 Printer Driver diskette into your computer’s disk drive. Choose your printer without (TekColor) after the name, then click the OK button. When asked to insert a diskette with the updated PSCRIPT.DRV ﬁle, enter system as the location so that the current PSCRIPT.DRV ﬁle is used.

2-28

Phaser 340 Color Printer

Installing the printer driver for OS/2 Version 2

Under OS/2 Version 2.0 printing is managed through printer object icons. Object icons represent a printer setup, and are associated with a port, a driver, and a queue, if appropriate. These object icons replace the earlier Print Manager functions. Normally, a printer object icon is installed during the initial OS/2 2.0 installation. A single printer object on the desktop may represent more than one printer. A printer object on the desktop is a “generic” object that can be conﬁgured to point to any printer by changing settings in the settings notebook for this object. You may not have more than one printer object pointing to the same I/O Port. Port designations for each printer object must be unique. Before new printers are installed, existing printer object assignments must be changed.

Installing the Printer and Drivers

Note

Check existing printer object port assignments before installing a new printer to be sure there is no conﬂict. Once you are familiar with existing printer objects (drivers and ports associated with these objects) you can install a new printer.

In the procedure below the printer remains associated with LPT1, and you will set up a new printer object for LPT2. Following are the steps to create the LPT2 PRINTER object:

IBM suggests that printer objects be named to represent available printer ports rather than printer names or printer drivers. This avoids the confusion of a speciﬁc printer name being associated with an object that is using a driver for a different printer.

Check all existing printer objects to be sure that they do not point to LPT2. Make any necessary changes to the settings for these printer objects.

Locate the original OS/2 Print Driver Diskettes (1-5).

Find and open the TEMPLATES folder and locate the Printer Template.

Using the mouse, point to the Printer Template, hold down the right mouse button, and drag the object onto the desktop and release the mouse button.

The Create a Printer dialog box will be displayed. In the name ﬁeld, type: LPT2 PRINTER. This is the only opportunity to assign this name and it cannot be changed. The ﬁrst 8 characters (except spaces) will display in all printer selection menus, so the printer will be listed as LPT2PRIN.

Scroll through the printer drivers listed to locate the proper Tektronix printer driver name. If it is listed, select it, otherwise, point the cursor to any other driver listed and click the right mouse button. Click Install from the menu options.

Service Manual

2-29

Installing the Printer and Drivers

In the Install New Printer Driver dialog box, type B: and insert the Printer Diskette #1 in drive B. Click on Refresh. The system searches the diskette for driver groups and prompts you to stop the search or continue. When the PostScript driver (PSCRPT.DRV) appears, stop the search.

At this point, a list of possible PostScript printers are displayed for your selection. Using the scroll bars, move down through the alphabetical listing until you ﬁnd the selection PSCRIPT.Tektronix

Phaser 340. Click on the correct printer name and then click on Install. The system will install your printer driver. Click OK.

Close the Install New Printer Driver dialog box. Before leaving the Create a Printer dialog box, adjust the printer port time-out setting.

Double-click on the port you have selected, in this example, LPT2. Change the time-out to 180 seconds. Then click OK.

10.

To create the new printer object on the desktop, click on Create. A new printer driver object is placed on your desktop. Conﬁrm and adjust the settings for this printer driver by launching an application program and performing the following steps.

Bring up the Settings Notebook by clicking the right mouse button on LPT2 PRINTER. Click on the arrow to the right of OPEN; click on SETTINGS.

Select the Printer Driver Tab. Conﬁrm that the Tektronix Phaser 340 is selected (highlighted). Double-click on the Phaser 340 driver to conﬁgure the Printer Properties; this is where you can deﬁne printer paper sizes and orientation. These settings can be adjusted from within software applications as well. To get started, set Forms to Legal-size paper; this is the recommended setting. Next, select Device Defaults, set Form to Legal and set Orientation to Landscape. One of the most likely causes of printer errors is that the document and device defaults do not match.

Select Options and make sure that it is set to Phaser 340; if not, repeat the previous steps. While in this screen, set Job and Wait to 0, if they aren't already. Select the Output Tab; ensure that the proper port is selected.

Select the Queue Options Tab. Activate a check for both Printer Speciﬁc Format and Job Dialog Before Print. Return to the Settings Notebook dialog box and close it.

If LPT2 PRINTER is not the only printer object on the desktop, then you may want to make it the default printer before opening a software application. To make a default printer, point the cursor to the LPT2 PRINTER object, click the right mouse button, click on Set Default, and select LPT2 PRINTER.

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Phaser 340 Color Printer

Conﬁguring the printer's serial port for a PC

Use the front panel menu to modify the printer’s serial port settings. By scrolling to the Serial Settings menu item, you conﬁgure the printer's serial port. You may set these parameters:

■ Data rate

■ Data bits

■ Stop bits, parity

■ Flow control

■ LocalTalk enabled

Refer to the Chapter 9 topic, “Front panel menu” on page 9-2 for a diagram that shows how to navigate to the Serial Settings menu item.

Installing the Printer and Drivers

Using

printcap

to conﬁgure a Unix workstation for the printer's serial port

The printcap ﬁle conﬁgures the workstation's lpr queues. The ﬁle is usually found in the workstation's /etc directory. Use a null modem cable, since the printer is set up as a DTE device. For this example, the printer's serial port settings are as follows:

Speed: 9600 Flagging: Software (XON/XOFF) Data Bits: 8 Parity: Ignore

To set up a printcap entry, perform the following steps:

Make a backup copy of the /etc/printcap ﬁle.

Add to the printcap ﬁle a new print queue name and set the port parameters as needed. Add the following to the printcap ﬁle:

px:\

:br#9600:rw:\ :fc#00000374:fs#00000003:\ :xc#0:xs#0040060:\ :mx#0:sf:sh:\ :sd=/var/spool/px:\ :if=/var/spool/px/if:\ :lp=/dev/ttya:

px may be changed to whatever unique printer name you choose. The device driver name in lp may be different depending upon which serial port the printer is connected to and the device driver naming scheme for the workstation.

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Installing the Printer and Drivers

Create a directory called /var/spool/px and create a ﬁle in the directory called if. The content of the ﬁle should look like this:

#!/bin/sh /bin/cat

Give the if ﬁle executable permission, type:

chmod +x if

If communication to the serial port uses 7 data bits, the value for xs changes as follows. All other setup parameters remain the same.

px:\ :br#9600:rw:\ :fc#00000374:fs#00000003:\ :xc#0:xs#0040040:\ :mx#0:sf:sh:\ :sd=/var/spool/px:\ :if=/var/spool/px/if:\ :lp=/dev/ttya:

To print a PostScript ﬁle, type:

lpr -Ppx ﬁlename

Conﬁguring a Novell NetWare server for the printer

This is a brief overview of the steps you follow to conﬁgure a Novell NetWare ﬁle server and to set up a print queue to support the printer on a Novell network. The Phaser Share User Manual gives the step-by-step procedure you follow to perform this conﬁguration. There are two methods, each using a different utility program, that you can use to conﬁgure the ﬁle server and set up print queues. In brief, this is what you will do:

Load the utility Advanced Conﬁguration Tool (ACT) onto the ﬁle server through a workstation.

Log on to a ﬁle server as supervisor with supervisor privileges.

Run ACT and select Quick Conﬁguration.

At this point, you will be able to see a list of available printers. The printer’s print server name is displayed. The default name is TEKxxxxxx where xxxxxx is the last six hex digits of the printer’s Ethernet address. If the printer is not displayed, refer to the Novell NetWare conﬁguration topic in the Phaser Share User Manual.

2-32

Select a ﬁle server to be conﬁgured.

Select a queue to service the printer or create a new queue.

Phaser 340 Color Printer

Save the conﬁguration ﬁle.

Following this, you can select another ﬁle server and create more queues for the printer to service. You can have a total of 32 queues.

After all ﬁle servers have been conﬁgured, save the conﬁguration ﬁle and restart the print server.

Alternatively, you can use a utility called PCONSOLE to perform the same conﬁguration. However, using PCONSOLE, you will not see and select the printer on the network as you did in Step 4. Instead, you must enter the print server printer name (TEKxxxxxx) as it is shown on the printer’s conﬁguration page. (Refer to the topic “Printing the conﬁguration page” on page 9-7 for details on printing the conﬁguration page.)

Conﬁguring TCP/IP

This is a brief overview of the steps you follow to conﬁgure the host and the printer for a TCP/IP network. The Phaser Share User Manual gives the step-by-step procedure you follow to perform this conﬁguration. You will ﬁrst conﬁgure the host and then the printer.

Installing the Printer and Drivers

Conﬁguring the host

Add the printer name to the host table (/etc/host) and assign an Internet Protocol (IP) address to the printer’s name.

Assign a print queue to the printer by editing the /etc/printcap ﬁle.

Conﬁguring the printer

Set the printer’s IP address. This can be done through the printer’s front panel. Alternately, you can create a RARP or BOOTP conﬁguration ﬁle to automatically conﬁgure the printer’s IP address (although it will not be stored in the printer’s NVRAM).

Authorize the TCP/IP protocol. This will have already been done at the factory if the Option P2 was purchased with the printer. For a TCP/IP protocol ﬁeld upgrade you will have to perform this procedure at the customer site by downloading the authorization code to the printer. Alternately, you can access and authorize the printer through a Web browser.

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Installing the Printer and Drivers

Optionally, conﬁgure the printer’s TCP/IP parameters:

■ lpr, the host access table (if the customer site uses lpr).

■ AppSocket, the printer language(s) supported by the printer (if the

customer site uses AppSocket).

■ syslog, a system’s log collect printer information for the network

administrator.

■ SNMP (Simple Network Management Protocol), allows the system

administrator to query and control the printer’s status remotely.

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Phaser 340 Color Printer

Installing the Printer and Drivers

Service Manual

2-35

Chapter

Verifying the Printer and Host Connections

In this chapter, you verify that the host computer can send ﬁles to the printer. This chapter assumes that the printer and the printer drivers have been properly installed as explained in the previous chapter “Installing the Printer and Drivers.”

Verifying printing from a Macintosh

Selecting the printer via the Chooser

This procedure applies to both operating system version 6.0.7 (and higher) and system 7.0 (and higher).

Note

If the Mac is served by an Ethernet network or by both a LocalTalk and Ethernet network, ensure that the Mac's proper network port is enabled. Click on the screen) and select the item panel item network port.

Turn on the printer and the Macintosh, if they are turned off.

With the mouse, click and hold on the Macintosh's Apple menu (in the upper-left corner of the screen). Select the pull-down menu.

The Chooser dialog box is now displayed on the screen. On the left side of the dialog box are icons representing the printer drivers installed on the Macintosh. Select the driver icon clicking on it once. If the host and the printer are a part of a zone, you should ﬁrst select the printer driver and then pick the zone that the printer resides in. The conﬁguration page lists the zone the printer is currently installed in.

Displayed on the right side of the dialog box are a list of printers that the selected driver will print to. Select the newly installed printer

Phaser 340 . (If, for example, a Phaser 340 is already on the network

with the name named

Network . From its dialog box, select the appropriate

Phaser 340 , then the newly installed printer will be

Phaser 3401 .)

Apple menu (in the upper-left corner of the

Control Panels . Click on the control

Chooser from the Apple's

Phaser 340 , by

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Verifying the Printer and Host Connections

Displayed on the bottom of the dialog box is the background printing option. Click the turned back on after the printer veriﬁcation.)

Close the Chooser by clicking on the small box in the upper-left corner of the dialog box; the Phaser 340 is now your chosen printer.

You have now veriﬁed that the printer is on the network and is communicating with the Macintosh.

If you do not see the printer listed in the dialog box, then the printer is not communicating with the Macintosh. Check the printer's cable connection to the network. Also check the printer to see if its rear panel health LEDs are blinking. Ensure that the correct network is selected, in the event that the Macintosh is connected to more than one network (such as both LocalTalk and Ethernet). Refer to Chapter 6, “Troubleshooting” for more information about networks. More troubleshooting tips are included in the reference manual

Drivers and Utilities Printing Reference.

OFF button to turn it off. (If desired, this can be

Phaser 340

Printing the directory from a Macintosh

Make sure that you have an open window displayed on the screen (such as the hard disk drive's window).

At the Macintosh desktop, click and hold on the File menu bar item.

For System 7 or higher : Scroll down the File pull-down menu and

select the item

For System 6.0.7 to 6.0.8 : Scroll down the File pull-down menu and

select the item

A print dialog box appears on the screen. Click on the Print button in the upper right corner of the dialog box to send a ﬁle to the printer.

This veriﬁes that the Macintosh and the printer driver can send a ﬁle to the printer. If the printer does not make a print, then there may be a problem with the printer driver. In this case, if possible, you should verify that the Macintosh can print to a different printer on the same network. Choose a different PostScript printer driver such as an Apple LaserWriter in the Chooser and then repeat Steps 2 and 3. If the ﬁle doesn't print, then the customer must diagnose and ﬁx the problem on the Macintosh.

Print Window... .

Print Directory... .

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Phaser 340 Color Printer

Verifying the Printer and Host Connections

Verifying that an application communicates to the printer

This procedure veriﬁes that an application installed on the Macintosh can print to the printer. Note that many applications require a special printer page description ﬁle ( contain information speciﬁc to a particular printer, such as page sizes, margins, and printing options. Refer to the Driver’s and Utility for the latest information on which applications require which printer page description ﬁle. The printer page description ﬁles are provided on the Drivers and Utilities diskette.

Ensure that the correct driver is selected in the Chooser.

Start an application and select a ﬁle that contains text.

With an illustration or a page of text displayed, click and scroll down

File pull-down menu and select Print... .

the

A print dialog box appears on the screen. Click on the Print button in the upper right corner of the dialog box to send a ﬁle to the printer.

APD , PDF , PDX or PPD ﬁles) to print to a printer. These ﬁles

diskette's README ﬁle

If problems occur at this point, download the error handling utility to the printer as explained in the next procedure. Contact the Customer Support Hotline at 1-800-835-6100. Refer to the appropriate reference manual for your printer: the

Phaser 340 Drivers and Utilities Printing Reference . Each provides information on

using the printer with speciﬁc applications.

Using the Error Handler utility

If the Macintosh does not print to the printer, reset the printer and then download one of the Tek Error Handler utility ﬁles to the printer.

Place the printer's Macintosh Printer Utilities diskette in the disk drive.

Select the Phaser 340 printer in the Chooser .

Locate the Tek Error Handler ﬁle in the folder of utilities ﬁles.

Double-click the LaserWriter utility.

From the Utilities menu, select Download PostScript ﬁle . Select the

Tek Error Handler and download it to the printer.

ﬁle

This loads the error handling utility into the printer's memory where it remains until the printer is turned off. Send a ﬁle to the printer as explained in the previous procedure. If an error occurs, the printer will print a page listing the error.

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Verifying the Printer and Host Connections

. 4.

OK . 5.

Verifying printing from a PC

DOS connection veriﬁcation

Verify that the PC can communicate with the printer.

Power up the printer and the PC. If the PC is running under Windows, exit Windows so that the PC is operating under DOS alone.

At the DOS prompt, type (in lowercase) the following:

echo showpage > port:

Substitute port: with LPT1 :, LPT2 :, or COM1 : etc. or whichever corresponds to the port the printer is attached to.

The printer should respond by picking, processing, and ejecting a blank sheet of paper; if this does not happen, check your cabling. Ensure that you have the port properly conﬁgured as explained in the Chapter 2 topic, “Cabling the printer” on page 2-10.

Windows 95 driver veriﬁcation

Using the Windows Write application, verify that the PC, running under Windows 95, can print to the printer.

If it is not already running, start Windows 95

Launch a simple text program such as one of the Windows 95 programs Notepad or WordPad. (If Notepad or WordPad is not available, you can use any other text editor-type program.)

Type in a line of text such as

Click the File menu item and select Printer Setup... from the menu list. Select drivers. Click

Click File and select Print . A print ﬁle will be transmitted to the printer.

Phaser 340 from the displayed list of available printer

THIS IS A TEST

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Phaser 340 Color Printer

. 6.

Windows 3.1 driver veriﬁcation

Using the Windows Write application, verify that the PC, running under Windows 3.1, can print to the printer.

If it is not already running, launch Windows by typing this command:

WIN

Launch the program manager by double-clicking the Program

Manager

Open the Accessories window by double-clicking the Accessories icon.

Double-click on the Write icon. (If Write is not available, you can use any other text editor-type program.)

Type in a line of text such as

Click the File menu item and select Printer Setup... from the menu list. Select Phaser 340, whichever applies) from the displayed list of available printer drivers. Click OK.

icon.

Verifying the Printer and Host Connections

THIS IS A TEST

Click File and select Print. A print ﬁle will be transmitted to the printer.

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Verifying the Printer and Host Connections

OS/2 connection veriﬁcation

Note

The Print Screen function is controlled from within the OS/2 System folder.

Open the System folder, then open the System object.

Click on the Print Screen Tab to view the Print Screen settings. Be sure that Enable has been selected. With Enable Print Screen selected, the following options are available.

You may print the contents of a window by pointing to that window and pressing Print Screen.

You may print the full screen by ﬁrst opening any window, placing the cursor on the desktop away from any open windows, and then pressing Print Screen. Be sure that at least one window is open.

You may use Print Screen on any port (any available printer) by changing the default printer selection. (Point to any printer object, click the right mouse button, click on Select Default, and click on Phaser 340.) This is a simple way to be sure that all printers are set up correctly.

3-6

Phaser 340 Color Printer

Novell NetWare veriﬁcation

NetWare is a shell program running above DOS. Generally, in a Novell network, a ﬁle server, which looks and acts much like a PC computer, maintains queues for the print ﬁles created and sent for printing from other workstations on the network. The printer, in turn, ﬁnds all ﬁle servers with Phaser 340 queues and extracts its print ﬁles from them. You must determine if a computer can communicate a print ﬁle to the ﬁle server.

Generally, as outlined in the Chapter 2 topic, “Conﬁguring a Novell NetWare server for the printer” on page 2-32, the ﬁle server and printer are conﬁgured during the printer installation using software such as Advanced Conﬁguration Tool (ACT) or pconsole. The ﬁle server is given a name and conﬁgured with queues for the printer.

Send a print ﬁle to the printer

Log into a ﬁle server from a NetWare workstation.

Type:

Verifying the Printer and Host Connections

CAPTURE NB NT Q=<queue name> L=1

where <queue name> is the name established by the network administrator of a queue the printer is to service, such as TEK340. L=1 speciﬁes port LPT1

Use any text editor to create the following two-line, text-only print ﬁle.

%! showpage

Copy the print ﬁle to LPT1 using this syntax:

copy <ﬁle.nam> LPT1:

where <ﬁle.nam> is the name of the print ﬁle.

The printer should load and then eject a blank sheet of paper.

If the print ﬁle does not print, verify that:

■ The printer has been set up to service the queue.

■ The password set for the printer (if one was set by the administrator), is

the same as that used for the print server.

■ The Ethernet frame type that the printer is using is supported by the ﬁle

server.

■ The correct printer language is being used by the printer to interpret the

incoming print ﬁle; this is indicated on the printer’s conﬁguration page.

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Verifying the Printer and Host Connections

When you are able to send a print ﬁle to the printer, launch an application on one of the Novell-networked workstations and print to the printer’s queue.

Using the Error Handler utility

If a PC has trouble printing directly to the printer, reset the printer and then download one of the Tek Error Handler utility ﬁles to the printer.

Locate the TEKEHAND.PS ﬁle in the PHSR340 directory on the Printer Utility diskette.

Copy the ﬁle TEKEHAND.PS to the PC's hard disk or use the ﬁle from the diskette.

Use the DOS COPY command to send the ﬁle to the printer. For example:

COPY tekehand.ps LPT1:.

If necessary, substitute the appropriate port for LPT1:

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Phaser 340 Color Printer

Verifying the Printer and Host Connections

Verifying printing from a workstation

Verifying and printing using the TCP/IP protocols

The Phaser 340 accepts ﬁles from networked UNIX and VMS workstations using TCP/IP communications. The printer supports BSD UNIX 4.3, AT&T's UNIX System V with BSD 4.3 lpr extensions, and DEC VMS with Tektronix PhaserSym software. The Phaser 340 conforms to Ethernet IEEE 802.3 network speciﬁcations.

UNIX

To verify the host-to-Phaser 340 (UNIX host) connection, execute the ping command from the host.

To print to the printer from the host, you must ﬁrst have the printer’s queue established. This is site-dependent and requires the aid of the site’s network administrator. After the queue is in place you can proceed to the next step.

Send a print ﬁle to the printer using the following syntax:

lpr -P<queue name> <ﬁle.nam>

The queue name was established earlier in Step 3. The print ﬁle <ﬁle.nam> can be any PostScript print ﬁle. To keep things simple, send a simple ﬁle such as the one of the snippets included in the software diskettes: conﬁg.ps causes the printer to print out its conﬁguration page.

If the page prints, then both the printer and the network connection are working correctly. If the print ﬁle cannot be sent, then a problem probably exists in the network set-ups for the printer. You and the network administrator should repeat the TCP/IP installation as outlined in the printer’s Phaser Share user manual.

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Verifying the Printer and Host Connections

VMS

To print to the Phaser 340 in the VMS environment, you must have the symbiont PhaserSym running on the host. To print to the printer from the host, you must ﬁrst have the printer’s queue established. This is site-dependent and requires the aid of the site’s network administrator. When the queue is in place, you can proceed to the next step.

To verify the VMS host-to-Phaser 340 connection, use the NCP LOOP CIRCUIT command from the host.

From the host, issue the SHOW QUEUE /full command to list all the available printer queues. Ensure that the Phaser 340’s queue is listed.

Print to the printer by sending the command:

where <queue name> is the printer’s queue and <ﬁle.nam> is any PostScript ﬁle.

print/queue=<queue name> <ﬁle.nam>

Using the Error Handler utility

If the workstation host does not print to the printer, reset the printer and then download the Tek Error Handler utility to the printer.

Locate the TEKEHAND.PS ﬁle in the PHSR340 directory on the Printer Utility diskette.

Copy the TEKEHAND.PS ﬁle to the workstation's hard disk or use the ﬁle from the diskette.

Make sure that the printer port is conﬁgured to receive PostScript, then send the ﬁle to the printer.

This loads the error handling utility into the printer's memory where it remains until the printer is turned off. Send a print ﬁle to the printer as explained in the previous procedure. If an error occurs, it will print a page listing the error.

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Phaser 340 Color Printer

Chapter

Key Operator Training

This chapter covers the last portion of the Tektronix Service Option S0 installation: Training the printer's key operator. The steps you follow here place an emphasis on encouraging the key operator to read and use the printer's user manual to operate, clean, and care for the printer.

Service Manual

4-1

Key Operator Training

Printer controls and indicators

Front panel LEDs: Explain the meanings of the front panel LEDs.

■

Show where these indicators are explained in the user manual.

Front panel LCD display: Explain the layout and use of the front panel LCD

display. Explain how to use the front panel buttons and how they correspond to the display.

Error reporting: Explain how error conditions are displayed on the front panel.

Show where error conditions are explained in the user manual.

■

Printer rear panel connections

Network connections: Explain the different types of Phaser Share cards that

provide printer connectivity.

■

Show where these connections are explained in the user manual and where to ﬁnd more information about expanding their printing system with other network options, cables, and accessories.

4-2

Phaser 340 Color Printer

Loading consumables

Paper/transparencies: Demonstrate how to load paper or transparency ﬁlm into

a paper or transparency tray.

Emphasize to the customers not to touch the printing surface of the

■

transparency media; handle it by the edges only. Fingerprints affect print quality.

■

Explain to customers that they should not bend the media (especially transparency ﬁlm) too sharply. Otherwise, print quality may be affected and jams may occur inside the printer.

Demonstrate fanning the media prior to installing it in the paper tray.

■

Emphasize that the ﬁrst sheet of manually-fed media should be fed only after the front panel prompt appears. Subsequent sheets should be fed using the same prompt message to avoid jams at the manual feeder.

Key Operator Training

■

Explain the advantages of purchasing a separate, dedicated transparency tray and Lower Paper Tray Assembly.

■

Show where media loading information is explained in the user manual.

Ink sticks: Demonstrate how to load an ink stick.

Emphasize to customers to use only Phaser 340 ink sticks. Also

■

emphasize that they should not use ink sticks that have large pieces missing and not to load any small broken pieces.

■

Show where ink stick handling and loading instructions are explained in the user manual and on the ink stick card shipped with each ink stick box.

Maintenance tray: Explain the purpose of the maintenance tray.

■

Explain when to replace the maintenance tray, how to remove and install the new maintenance tray, and proper handling procedures for a used maintenance tray.

Emphasize that the maintenance tray must be fully latched on both

■

sides to prevent media jams.

Explain how and when to empty the waste tray.

■

Instruct customers not to leave the maintenance tray in a tilted position.

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Key Operator Training

Cleaning

Explain how keeping the printer clean can ensure the highest-quality prints. Emphasize how dirt and dust can affect print quality and paper-pick reliability.

Stress the importance of using 90% or higher isopropyl alcohol, not

■

rubbing alcohol.

Stress the importance of not printing on both sides of the media; doing

■

so will offset ink inside the printer, requiring subsequent cleaning to be performed.

Explain the contents and use of the cleaning kit.

■

Show how to use the user manual to locate proper cleaning

■

procedures. Demonstrate the use of the front panel menu to initiate cleaning routines.

Show the location of the paper feed rollers inside the printer and

■

inside the front cover.

Show the location of the exit cover release button inside the front

■

cover and the surfaces that will require cleaning inside the exit cover.

4-4

Phaser 340 Color Printer

Clearing paper jams

Media jam locations: Show the four possible locations for media jams: inside

the exit cover, inside the front cover, at the manual feed slot, at the media tray.

Show the location of the jam-clearing information in the user manual.

■

Affecting print quality

Increasing RAM memory: Explain that 600 x 300 dpi paper printing is only

available with a 16-Mbyte memory upgrade and that transparencies are printed using the 300 dpi mode.

Printing transparencies using a paper tray: The printer tries to make the print

the customer requests. If paper is loaded in the printer, and the customer requests, via the print driver, a transparency, then the printer indicates that transparency ﬁlm must be loaded and waits for the customer to do so.

Show where this is explained in the user manual and where to ﬁnd the

■

Tektronix order number for the transparency tray.

Key Operator Training

Using TekColor color corrections: Explain that different color correction modes

are available and where to ﬁnd more information in the user manual.

Moving the printer

Transit restraint: Explain the importance of powering down the printer using

the power switch and locking the transit restraint before moving or shipping the printer. Failure to properly lock the print head can result in serious damage to the printer.

Show where this is explained in the user manual.

■

Don’t tilt the printer with the maintenance tray installed inside.

Emphasize that the maintenance tray must be removed from the

■

printer and transported separately in a sealed plastic bag. The oil in the maintenance tray can be messy if the tray is tipped or left tilted.

■

Allow the inks in the printhead to solidify (about 20 minutes) before moving or tilting the printer.

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4-5

Key Operator Training

Warranty information

Review the warranty information with customers to ensure that they are aware of the printer's warranty and the duration of its coverage.

Supplies ordering

The printer is shipped with the latest version of the supplies information sheet; it lists all the available supplies for the printer, as well as printer accessories, such as software and printer stands, that customers may be interested in. Additionally, some supplies are listed in the user manual.

United States: Customers can call toll-free at 1-800-835-6100 (ask for the Color

Printing Supplies Order Desk) to place a supplies order. Open Monday through Friday, 6:00 am to 5:00 pm (PST). Shipments are made within 24 hours.

Outside the United States: Contact your nearest Tektronix dealer.

If you need help

Customer Support Hotline

If customers encounter problems while using their printer that cannot be resolved using the user manual, they can call Tektronix’ Customer Support Hotline for help. The Hotline can answer technical question regarding using the printer, ranging from printing from application software to technical speciﬁcations.

United States and Canada: Customers can call 1-800-835-6100 toll-free (ask for

the Customer Support Hotline). Open Monday through Friday 6:00 am to 5:00 pm (PST).

Service support

If the printer needs service, customers should contact their Tektronix service representative at prepared with the printer type, serial number and, if applicable, print samples revealing the problem.

1-800-835-6100 in the United States. Customers should be

4-6

Phaser 340 Color Printer

Electronic Bulletin Board Service

Tektronix supports an electronic bulletin board service (BBS) for customers with a modem; they can connect to the bulletin board to download the latest versions of Tektronix drivers and software. To access the BBS 24 hours a day, 7 days a week, call

Tektronix color printer support is also available through on-line services

■

(503) 685-4504. Use 9600 baud, 8 bits, 1 stop bit, and no parity.

World Wide Web: http://www.tek.com/Color_Printers/

Tektronix anonymous ftp server: ftp.tek.com/Color_Printers

Automatic File Server: color_printer_info@tek.com

Technical support: support@ColorPrinters.tek.com

America Online: Keyword: Tektronix

eWorld: Shortcut: Tektronix

Key Operator Training

■

ComputServe Go Tektronix

Using the automated fax systems

As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color adjustments), solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXpress).

Customers may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.

Use HAL to order a catalog or individual documents in the U.S.A. and Canada

If customers have a fax machine and a touch-tone voice telephone, they can order a HAL catalog, listing all of the information offered by HAL, by calling

(503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100 .

Before calling, instruct customers to write down the area code and telephone number for customers fax machine. HAL will ask customers to key this number through the keypad on their voice telephone. If they are calling from outside the United States or Canada, they’ll need to know the international access code to reach their country from the United States. Without a complete fax number, HAL cannot call their fax machine.

Call only from a touch-tone voice telephone.

Follow through the voice-prompted menu.

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4-7

Key Operator Training

Order individual documents by entering the desired document’s number as listed in the HAL catalog. Enter the number by using the telephone’s keypad.

Customers can order up to three documents per call.

The HAL catalog or documents that customers request are faxed to them in a matter of minutes.

Use EuroHAL to order a catalog or individual documents in Europe

EuroHAL includes many documents, some in English and some in other European languages. If a localized version of the document is available, EuroHAL will send it in that speciﬁc language. Otherwise, it will send English documents.

If customers have a tone-dial telephone and a fax machine, they can use EuroHAL. If customers’ telephones have star (*) and hash mark (#) keys, then they can probably use tones; ask your local telephone supplier if unsure.

If customers’ telephones do not have these keys or have a dial, they will need to

tone dialer from their local telephone or electronics shop. This small box is

buy a held to the phone and will send the standard tones that are needed to talk to EuroHAL.

To use EuroHAL, dial one of the numbers listed in the following table.

Austria 00 44 1908 681 839 Italy 09 44 1908 681 839 Belgium 00 44 1908 681 839 Norway 0 95 44 1908 681 839 Denmark 00 44 1908 681 839 Spain 07 44 1908 681 839 Finland 00 44 1908 681 839 Sweden 0 09 44 1908 681 839 France 05 90 81 86 Switzerland 00 44 1908 681 839 Germany 0120 819 220 United Kingdom 01908 681 839 Holland 09 44 1908 681 839 other countries +44 1908 681 839

(where + is your country’s International Access Code)

EuroHAL answers and asks which language customers want to use.

For English Press For French Press 2 For German Press 3

4-8

The ﬁrst time customers use EuroHAL, they should order a catalog; this lists all the documents that are available and is continually updated.

Phaser 340 Color Printer

Key Operator Training

EuroHAL asks customers for their fax machine number. If calling from outside the UK, customers must add their country code ﬁrst, as shown in the following table.

Press #

Customers area code and

Country Country code

Austria 00 43 area code fax number # Belgium 00 32 area code fax number # Denmark 00 45 area code fax number # Finland 00 358 area code fax number # France 00 33 area code fax number # Germany 00 49 area code fax number # Holland 00 31 area code fax number # Italy 00 39 area code fax number # Norway 00 47 area code fax number # Spain 00 34 area code fax number #

fax number

when ﬁnished

Sweden 00 46 area code fax number # Switzerland 00 41 area code fax number # UK just enter customer fax

Other countries 00 xx area code number #

numbe

Service Manual

4-9

Key Operator Training

Tektronix Color Printer Information Server

Unix and VMS workstation utility ﬁles included with the printer on a PC diskette let customers set up the printer to select between media trays, print quality modes, color correction modes and other features. If customers don’t have the means of transferring these ﬁles from the PC diskette, they can request ﬁles from the Tektronix Color Printer Information Server, an automatic ﬁle serving program on the Internet that responds to requests for ﬁles.

Send electronic mail requests for ﬁles to the following address:

color_printer_info@tek.com

To receive the list of information available on the server, type the following at

Subject prompt:

the

send index

To examine the full index for any library, type:

send index from library-name

To request a single ﬁle from a directory, type:

send ﬁlename from library-name

To determine ﬁle size, type:

send list of ﬁlename from library-name

Accessing the printer’s web page

For printers serial-numbered BCxxxxx and up. PhaserLink, the Tektronix implementation of a World Wide Web server inside the printer, allows a customer to communicate to the printer using a web browser. With PhaserLink, a customer can view and set printer and networking parameters. A homepage built into the printer links the printer to other homepages such as the Tektronix World Wide Web home page.

To view the printer’s homepage, the printer must be connected to a network supporting TCP/IP protocols. Refer to the PhaserShare Network Cards and Software User Manual.

4-10

Phaser 340 Color Printer

Chapter

Overview

Theory of Operation

This chapter covers the theory of operation of each subsystem within the printer:

■

Functional block diagram

Drum/transﬁx assembly

■

Maintenance tray

■

Printhead

■

Ink loader

■

Cap/wipe/purge assembly

■

Power supply

■

Main board

■

Print process in operation

■

Printhead maintenance cycle

Service Manual

5-1

Theory of Operation

Functional block diagram

The printer is made of seven major blocks:

■

Drum/transﬁx assembly

Drum maintenance tray

■

Printhead

Ink loader

■

Cap/wipe/purge assembly

Power supply

■

Main board

Power supply

Figure 5-1 Overview of the printer

Ink loader

Printhead

Cap/wipe/purge assemblyMain board

Drum/transfix assembly

Maintenance tray

9100-12

5-2

Phaser 340 Color Printer

Drum/transﬁx assembly

The drum/transﬁx assembly forms the key portion of the printer where imaging takes place. The main features of the drum/transﬁx assembly are its drum and transﬁx roller. In operation, the image to be printed on paper is ﬁrst “printed” on the rapidly rotating drum. A sheet of heated paper is then passed between the drum (now rotating much more slowly) and the transﬁx roller. Under the pressure between the drum and the transﬁx roller, the image is transferred to the sheet of paper. The paper pre-heater heats up the sheet of paper prior to image transferring.

Tranfix roller

Theory of Operation

Drum

Paper path

Paper heater

Drum heater

Figure 5-2 The drum and its systems

9100-14

An encoder wheel and sensor on the left end of the drum monitors the drum’s speed as well as its “home” position. Also necessary for printing is the drum heater, which heats the surface of the drum to a constant 49

C (120

F) for imaging. A temperature sensor in contact with the drum surface monitors the drum temperature. The main board interprets the sensor’s signal and turns on the drum heater to heat the drum, or turns on the drum fan to cool the drum.

Service Manual

5-3

Theory of Operation

The drum is driven by a closed-loop servo motor which, through a double reduction belt drive, rotates the drum at 190 rpm for imaging and a constant low speed for image transfer to paper.

Encoder disk

Home  flag

Encoder

Drum heater

Home sensor

Servo motor

Warning: Closed-loop servo drive

Temperature sensor (~49°C)

Drum

Transfer roller

Fan

Belt drive

9100-13

Figure 5-3 The drum/transﬁx assembly

Warning

Keep your ﬁngers away from the drum drive system; it uses a closed-loop drive system. A closed-loop servo drive system is inherently dangerous. Since the motor speeds up if it senses the drum drive system slowing down, ﬁngers caught in the drum belts and gears can be severely injured.

5-4

Phaser 340 Color Printer

9100-15

Oil on drum

Blade

Wick

Drum

Maintenance cartridge

Waste ink bin

Oil valves

Oil bladder

Counter gear

Cam

Maintenance tray

Theory of Operation

The maintenance tray performs two functions. It’s primary function is to apply a thin coating of releasing agent, a silicon oil, 5 millionths of an inch thick to the surface of the drum prior to printing. The releasing agent keeps the ink from sticking to the drum’s surface and facilitates its transfer to the sheet of paper or transparency ﬁlm. The release agent is contained in a 100 cc bladder. Applying the releasing agent is accomplished using an oil-saturated wick supplied by two tubes from the bladder. Small valves keep the oil from leaking out of the bladder when the maintenance tray is not in the printer. The drum maintenance cartridge’s second function is to collect waste ink from printhead purges in a waste bin.

Note

The oil valves are always open when the maintenance tray is installed in the printer. The oil can leak out if the printer does not remain level.

Figure 5-4 The drum maintenance cartridge

Service Manual

5-5

Theory of Operation

Prior to each print, a cam, driven by the process motor, raises the wick against the slowly rotating drum. A compliant blade, also raised by the same cam, assures that the oil ﬁlm is smooth and even across the drum’s surface. As the drum completes one rotation, the rotating cam lowers the wick and then a moment later, lowers the blade.

A counter gear slowly and incrementally advances a sensor interrupt ﬂag across the width of the maintenance tray each time the cartridge is used. When it interrupts its sensor, it indicates the maintenance cartridge must be replaced. (Initial shipments of maintenance trays advance a fabric roll with notches cut in the beginning and end of the roll to signal the print engine main board of the presence of a new or consumed tray.) The sensors are mounted on the maintenance tray guides on the inside of the printer frame.

5-6

Phaser 340 Color Printer

Printhead

Theory of Operation

The printhead is the heart of the printer. The printhead spans nearly the length of the drum. Using its 352 ink-jet nozzles (88 jets for each primary color), with just a horizontal motion of slightly less than 5 mm (0.2 inches), the printhead can print the entire image on the rotating drum. The printhead produces two sized drops of ink: a large drop for 300 dpi printing and a smaller drop for 600 dpi printing.

Reservoir

Drum

Head drive board

Figure 5-5 The printhead

Jet stack

9100-16

The printhead’s jet stack is fabricated from a stack of chemically etched steel plates which are brazed together to form the ink-jet array. Channels formed by the stacked plates route ink past the 352 individual, piezoelectric crystal-driven diaphragms, which force the ink in droplets out the 352 corresponding nozzles. Looking at the printhead face, the nozzles are arranged in four rows with the yellows nozzles forming the top row, the magenta nozzles forming the next row 24 pixels below, and the cyan row forming the third row 24 pixels below the magenta row. The black nozzles are located 12 pixels below and 2 to the left of the cyan nozzles. Each nozzle is separated horizontally by 28 pixels. (Pixel spacing is at 300 pixels per inch.) During the printing process, the printhead travels 28 pixels horizontally to provide complete coverage.

The ink-jet array is bonded to a cast aluminum ink reservoir. The reservoir supplies the molten ink to the ink-jet array. Heaters in the reservoir and the

ink-jet array maintain the ink at a temperature of about 140

C for printing. The level of the ink in the reservoir is kept at a constant level. The level is detected by a sensor probe which senses the conductance of the ink at the probe tip.

Service Manual

5-7

Theory of Operation

The illustration below shows a cross-section of the ink-jet array and the jet nozzle arrangement.

Ink inlet

Manifolds

Piezoelectric crystals

Color nozzles

Black nozzles

28 pixels

24 pixels

12 pixels

2 pixels

9100-17

5-8

Figure 5-6 The ink-jet array nozzle arrangement and cross-section

Phaser 340 Color Printer

Tektronix Phaser 350 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual