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EN
Actifry Genius
www.tefal.co.uk
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ActiFry Genius 1.2 kg
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ActiFry Genius 1.7 kg
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Important recommendations
Safety instructions
• The appliance can be used up to an altitude of 2000 m.
• This appliance has been designed for internal
domestic use only; any professional use which does
not conform to the instructions will release the
manufacturer from all responsibility and the warranty
will be deemed null and void.
• Read these instructions carefully and keep them in a
safe place.
• This appliance is intended for domestic use only.
• This appliance is not intended to function using an
external time-switch or a separate remote control
system. Connected devices may be controlled
via smartphone or tablet, according to the
manaufacturer’s instructions.
• Do not use the appliance if it or the power cord is
damaged or if it has fallen and has visible damage or
appears to be working abnormally. If this occurs, the
appliance must be sent to an Approved Service Centre.
• If the power cord is damaged, it must be replaced by
the manufacturer, an approved After-Sales Service or a
similarly qualified person, in order to avoid any danger.
Never take the appliance apart yourself.
• This appliance is not designed to be used by people
(including children) with a physical, sensory or
mental impairment, or people without knowledge or
experience, unless they are supervised or given prior
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instructions concerning the use of the appliance by
someone responsible for their safety. Children must
be supervised to ensure that they do not play with
the appliance.
• This appliance can be used by children aged from
8 years and above and persons with reduced
physical, sensory or mental capabilities or lack
of experience and knowledge if they have been
given supervision or instruction concerning use
of the appliance in a safe way and understand
the hazards involved. Children shall not play with
the appliance. Children under the age of 8 years
should not use this appliance unless continuous
supervision by a responsible adult is given. Cleaning
and user maintenance shall not be made by children
unless they are older than 8 years and supervised.
Keep the appliance and its cord out of reach of
children less than 8 years.
• Certain parts of the appliance can become hot
when the appliance is operating, which could
cause burns. Do not touch the hot surfaces of the
appliance (the lid, visible metal parts, etc).
• All these removable parts may be cleaned in the
dishwasher or with a non-abrasive sponge and
dishwashing liquid.
• Clean the body of the appliance with a damp sponge
and dishwashing liquid.
• Dry the parts carefully before reassembling.
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• Children should not clean or perform maintenance
procedures on the appliance unless they are
supervised by a responsible adult.
• Do not use the instruction close to inflammable
materials (blinds, curtains, etc), nor close to an
external heat source (gas hob, hotplate, etc).
• This appliance is intented for domestic use only. It is
not intended to be used in the following applications,
and the guarantee will not apply for:
– staff kitchen areas in shops, offices and other
working environments;
– farm houses inns,
– clients in hotels, motels and other residential
type environments,
– bed and breakfast type environments.
• Do not immerse the product in water.
• Never operate the appliance without the mixing
paddle – unless specified in the ActiFry recipe – or the
appropriate accessory.
• For your safety, this appliance conforms with applicable standards and regulations (Directives on
Low Voltage, Electromagnetic Compatibility, Materials in contact with food, Environment, etc.).
• Check that the voltage of your mains network corresponds to the voltage given on the rating
plate on the appliance (alternative current).
• Given that there are so many different standards, if the appliance is to be used in a country
other than that in which it was bought, have it checked by Approved Service Centre.
• For models with detachable power cords, only use the original power cord.
• Do not use an extension lead. If you nevertheless decide to do so, under your own responsibility,
use an extension lead that is in good condition and compliant with the power of the appliance.
• Use the appliance on a flat, stable, heat-resistant work surface away from water splashes.
• Do not let the power cord dangle.
• Do not unplug the appliance by pulling on the power cord.
• Always unplug your appliance: after use, to move it, or to clean it.
• In the event of fire, unplug the appliance and smother the flames using a damp tea towel.
• Never operate the appliance underneath kitchen cupboards.
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• Never move the appliance when it still contains hot food.
• Never operate your appliance when empty.
• Never leave the appliance unattended whilst it is plugged in and switched on.
When using the product for the first time, it may release a non-toxic odour. This will not affect
use and will disappear rapidly.
Do not overload the tray; stick to the recommended quantities.
• Your appliance is equipped with an automatic chip turner (depending on model). This chip
turner should be used to cook chips. We also recommend using it for recipes that require a
large quantity of food. The chip turner must be removed for liquid recipes.
• To avoid damaging your appliance, please ensure that you follow recipes in the
instructions and recipe book; make sure that you use the right amount of ingredients.
PROTECT THE ENVIRONMENT
• Your appliance has been designed to run for many years. However, when you decide
to replace it, remember to think about how you can contribute to protecting the
environment.
• Before discarding your appliance you should remove the battery from the timer and
dispose of it at a local civic waste collection centre (according to model).
• The Approved Service Centres will take back any old appliances you may have so that
they can be disposed of in accordance with environmental regulations.
ENVIRONMENT PROTECTION FIRST!
Your appliance contains valuable materials which can be recovered or recycled.
Leave it at a local civic waste collection point.
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DESCRIPTION
EN
1 Base
2 Lid opening button
3 Lid
4 Viewing window
5 Digital control panel
6 Measuring spoon
7 Paddle release button
8 Removable mixing paddle
9 Removable turn-over ring
10 Cooking pan handle release button
11 Cooking pan handle
12 Removable cooking pan
13 Removable filter
14 Cooking time
15 Temperature
16 Delayed start
17 Keep warm
18 Function mode to select a
pre-programmed cooking mode
19 Manual mode
20 Launch/pause the cooking
21 Cooking modes
INSTRUCTIONS FOR USE
Before using for the first time
• Remove all the stickers and any packaging.
• Open the lid by pressing on the lid opening button - fig.1 and press the catches to remove
the lid - fig.2.
• Remove the measuring spoon.
• Lift the pan handle to a horizontal position until you hear a “CLICK” as it locks - fig.3.
• Remove the paddle by pushing the release button - fig.4.
• Take out the cooking pan.
• To remove the turn-over ring, pull the clips outwards, then lift it off.
• Remove the detachable filter - fig.6.
• All the removable parts are dishwasher safe - fig.7 or can be cleaned using a non abrasive
sponge and some washing up liquid.
• Clean the body of the appliance with a damp sponge and washing up liquid - fig.8.
• Dry carefully before putting everything back in place.
• Reposition the paddle until you hear the «CLICK» - fig.9.
• To replace the turn-over ring, place it at the edge of the pan, centre it on the pan and press
down until you hear a “CLICK”.
• When using for the first time, the appliance may give off a harmless odour. This has no
impact on the use of the appliance and will soon disappear.
NOTE:
• Never immerse the base in water or any other liquid.
• On first use, to obtain the best results from your new product, we advise you to prepare
a recipe that cooks for 30 minutes or more.
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Preparing the food
To avoid damaging your appliance, please follow the quantities of ingredients and liquids
given in the manual and the recipe book.
For all recipes, never exceed the maximum level indicated on the removable paddle - fig.10.
Do not leave the measuring spoon inside the pan while cooking food.
• Open the lid - fig.1.
• Remove the spoon inside the pan.
• Place the food in the cooking pan, distributing it evenly, making sure that you respect the
maximum quantity (see cooking tables p. 14 to p. 16) - fig.10.
• Add the oil to the food with the spoon (1 Actifry Genius spoonful = 14 ml) - fig.11, spreading
it evenly (see cooking tables p. 14 to p. 16).
• Unlock the handle and push it right back into its housing - fig.12.
• Close the lid - fig.13.
COOKING
• Never operate your appliance when empty.
• Never overload the cooking pan. Comply with the recommended quantities.
• This appliance is not suitable for recipes with a high-liquid content (eg. soups, cook-in sauces...).
• Never turn on the appliance if the cooking pan is empty.
Start cooking
• Open the lid - fig.1.
• Place the food in the cooking pan and do not exceed the maximum quantity (see Table of
cooking times) and the Maxi level mark on the paddle for liquid recipes - fig.10.
• Prepare your ingredients as indicated in the recipe book. Place your ingredients into the
cooking pan as per the instructions in your recipe.
• Release the handle and lower it fully into its housing - fig.12.
• Close the lid - fig.13.
• Plug the appliance into an electrical socket outlet. The appliance will emit 2 beeps and the
screen will display 00 - fig.14.
2 ways of setting the cooking time:
Automatic cooking mode:
The 9 cooking modes automatically adjust the cooking temperature and whether the paddle
rotates according to the type of food selected.
• Select Function mode - fig. 15.
• To select the cooking mode press the + button until the required mode 1 to 9 is displayed - fig. 16.
• Press start key - fig. 17.
• Adjust cooking time by pressing +/- button.
Note: Adjust the cooking time after starting the appliance.
• When using the automatic cooking mode follow the instructions in the recipe book on where
to position food in the pan.
Note: The paddle does not turn at the beginning of cooking for modes 2, 3, 4, 5, 7, 8 and 9.
• To stop or cancel the cooking mode , continually hold down the key for 2 seconds and the
screen will display 00 (fig. 14)
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1. Chips and fries e.g potato
chips, vegetable chips, potato
wedges, ...
2. Breaded snacks e.g chicken
nuggets, breaded king
prawns, ...
3. Battered snacks e.g. battered
onion rings, battered calamari
rings, ...
6. Chicken e.g drumsticks and
wings, ...
7. Wok* e.g. fried rice with
prawns, sauted beef, stir fry
vegetables, ...
8. World food* e.g lamb
tajine, kebab, ...
EN
4. Rolls e.g. pastry snacks like
samosa, spring rolls, ...
5. Meatballs and vegetable balls
*’1 meal in 1 go’ programs
Manual mode:
• Set the cooking in minutes by using the +/- button (see cooking table p. 14 to p. 16).
• Then set the cooking temperature by pressing the temperature/timer button - fig.18, and
set the temperature required using the +/- button (see cooking table p. 14 to p. 16).
• Press start.
NOTE:
• The selected time will be displayed and a minute by minute countdown will begin. Time is selected
and displayed in minutes. Only time remaining under 1 minute will be displayed in seconds.
• The appliance can be paused. Simply press the key. Pressing the key will restart cooking.
• The time can be changed at any time during cooking by using the +/- buttons - fig.17.
• In the event of an error or to delete the selected time, hold down the key for 2 seconds
and re-select the time.
9. Desserts e.g apples and pear
compote, caramelised nuts, ...
Delayed start
Delayed start can be set using one of the 9 automatic cooking modes or the manual mode:
– Plug in the appliance.
– Press the Temperature/Timer button for 3 seconds. The pictogram will appear, and the
timer will flash 0:00.
– Set the delayed start time using the +/- buttons (Intervals: 10 minutes) (up to a maximum
of 9 hours).
– Press start, and the delayed start timer will begin to count down. Cooking will commence
once the delayed start timer reaches 0:00.
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Keep warm function
• When cooking is finished, if no action is done after 3 minutes, the keep warm mode
automatically starts (except for mode 1 – Chips).
• After 30 minutes keeping warm, the appliance stops.
• To deactivate «Keep warm» function, press simultaneously + and – buttons for a long time
(3 seconds).
• To re-activate «Keep warm» function, press simultaneously + and – buttons for a long time
(3 seconds).
Remove the food
When you open the lid, the appliance stops working. To restart cooking, close the lid and
press the button.
When the lid is left open for over 2 minutes, the appliance will reset.
• Once cooking is completed, the timer beeps.
• Open the lid - fig.1.
• Lift the handle until you hear a “click” that it locks and take out the cooking pan - fig.19 & 20.
• Serve at once.
• To avoid any risk of burns, do not touch the lid or any part other than the cool touch areas:
pan handle and lid opening button.
ACTIFRY GENIUS COOKING TIPS
• Do not add salt to chips while the chips are in the cooking pan. Only add salt once the chips
are removed from the cooking pan.
• When adding dried herbs and spices to ActiFry, mix them with some oil or liquid. If you try
sprinkling them directly into the pan they will just get blown around by the hot air system.
• Strong coloured spices may slightly stain the paddle and parts of the appliance. This is normal.
• Prepare all food in evenly sized pieces to ensure that they all cook at the same time.
• Prepare vegetables, especially root vegetables, in small pieces or stir fry size to ensure they
cook through.
• If using onions in ActFry recipes they are best thinly sliced rather than chopped as they cook
better. Separate the onion rings before adding them to the cooking pan and give them a
quick stir so that they are evenly distributed.
For the automatic cooking mode only:
• For selected cooking modes, ingredients should be placed in the cooking pan as stated in the
ActiFry Genius recipe book. This ensures the right level of cooking for each ingredient. Those
which require a longer cooking time are put in the top half of the pan. Those requiring a
shorter cooking time are put next to the handle.
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TIPS FOR COOKING CHIPS
ACTIFRY GENIUS TIPS FOR COOKING CHIPS(for UK only)
For the best results with your ActiFry,
We advise following our recommendations on
The type of potatoes and oil to use.
Which variety of potato should I use?
As a general use, we suggest that you use potatoes that have been recommended for chipping.
In many supermarkets the information on the packaging tells you which varieties are suitable
for making chips. We recommend varieties such as King Edward and Maris Piper for good results.
When potatoes have been freshly harvested, they have a higher water content, we recommend
cooking the chips for a few more minutes.
Where should I store potatoes?
The best place to store potatoes is in a dark cellar or cool cupboard (between 6 and 8°C), away
from the light.
How should I prepare potatoes for ActiFry?
To obtain the best results, you must ensure that the chips do not stick together. With this
in mind, wash the whole potatoes and then cut them into chips using a sharp knife or chip
cutter. The chips should be of equal size so that they cook at the same time. Wash the chipped
potatoes in plenty of cold water until it runs clear in order to remove as much of the starch as
possible. Dry the chips thoroughly using a clean highly absorbent tea towel. The chips must be
perfectly dry before putting them in the ActiFry otherwise they will not turn crispy. To check
that they are dry enough pay them with paper kitchen towel just before cooking. If there is
any wetness on the paper dry them again. Remember the cooking time of the chips will vary
according to the weight of chips and the batch of potatoes used.
How should I cut the potatoes?
The size of a chip influences how crunchy or soft it is. The thinner your chips, the more crunchy
they will be and conversely, thicker chips will be softer inside. You can cut your chips to the
following thickness and length according to your tastes:
Thickness: American style: 8 x 8mm/ Thin: 10x 10mm/ Standard: 13x 13 mm
Length: Up to approx 9 cm.
In ActiFry the maximum recommended chip thickness is 13mm x 13mm and
a length of up to 9cm.
What type of oil can I use?
You can use a wide variety of oils in ActiFry:
• Standard oils : olive oil, grape seed oil, corn oil, groundnut (peanut) oil, sunflower oil, soya oil*
• Flavoured oils : oils infused with aromatic herbs, garlic, chilli, lemon…
• Speciality oils : hazelnut*, sesame*…
(*cook according to the manufacturers instructions)
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COOKING TIMES
The cooking times are given as a rough guide and may vary depending on the seasonality of
the food, its size, the quantities used and individual tastes, as well as the voltage. The amount
of oil indicated may be increased depending on your taste and needs. If you want crisper chips,
you can add a few extra minutes to the cooking time.
Potatoes
Fresh chips
10 mm x 10 mm
Frozen chips
13 mm x 13 mm
Type Quantity
Fresh (chips)
Frozen
(chips)**
Actifry
spoons
of oil
750 g 1/2 1 26-28 25-27
1000 g 3/4 1 30-34 28-30
1500 g 1 1 X 36-38
1700 g 1 1 X 42-44
750 g None 1 26-28 23-25
1200 g None 1 – 36-38
Cooking
* Freshly harvested potatoes may require a longer cooking time to obtain a crisper more golden
brown result.
** For best results we recommend using frozen chips without any wheat flour batter coating
as they tend to give less crisp results and the batter may fall off during cooking (check the
ingredient list on the packet for details).
mode
Genius 1.2kg
cooking
time* (mins)
Genius 1.7kg
cooking
time* (mins)
Meat- poultry
To add a little flavour to your meat, don’t hesitate to mix spices in with the oil (paprika, curry,
mixed herbs, thyme, bay leaf, etc).
14
Chicken nuggets
Chicken
drumsticks
Chicken breast
(boneless)
Meatballs
Type Quantity
Fresh or
Frozen
Fresh 1200 g None 2 – 13 - 15
Frozen 1200 g None 2 – 15 - 17
Fresh 4 to 6 None 6 20 - 25 20- 22
Fresh 6 None 6 20 - 25 18 - 20
Fresh 9 None 6 – 22 - 24
Frozen 750 g 1 5 16 - 18 14 - 15
Frozen 1200 g 1 1/2 5 – 18 - 20
750 g None 2 13 - 15 10 - 12
Actifry
spoons
of oil
Cooking
mode
Genius 1.2kg
cooking time
(mins)
Genius 1.7kg
cooking time
(mins)
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Rice and Vegetable Dishes
Type Quantity
Ratatouille*
Farmer’s stir fry* Frozen 1000 g None 6 – 22-24
Paëlla*
Frozen 750 g None 7 16-18 14 - 16
Frozen 1000 g None 7 – 23-25
Frozen 650 g None 220°C 16-19 12 - 14
Frozen 1000 g None 220°C – 15-17
Actifry
spoons
of oil
Cooking
* Frozen preparations not available in all countries.
mode
Genius 1.2kg
cooking time
(mins)
Genius 1.7kg
cooking time
Fish – shellfish
Battered
calamari
King prawns
(raw)
Type Quantity
Frozen
Fresh
300 g
500 g 3 – 11-13
300 g
450 g 3 – 8-10
Actifry
spoons
of oil
None
None
Cooking
mode
Genius 1.2kg
cooking time
(mins)
3 11-13 10-12
3 11-13 8-10
Genius 1.7kg
cooking time
Vegetables
Type Quantity
Courgettes Strips
Peppers Strips
Mushrooms Quarters
Tomatoes Quarters
Onions Slices
Actifry spoons
of oil
750 g 1 + 150 ml. water 7 25-30 20 - 25
1200 g 1 + 150 ml. water 7 – 25-30
650 g 1 + 150 ml. water 7 18-22 15 - 18
1200 g 1 + 150 ml. water 7 – 20-25
650 g 1 7 10-15 10 - 15
1000 g 1 7 – 16-18
650 g 1 + 150 ml. water 7 13-16 12 - 14
1000 g 1 + 150 ml. water 7 – 15-17
500 g 1 220°C 12-16 12 - 14
750 g 1 220°C – 18-20
Cooking
mode
Genius 1.2kg
cooking
time (mins)
Genius 1.7kg
time (mins)
EN
(mins)
(mins)
cooking
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Fruit
Type Quantity
Bananas Slices
Strawberries Quarters
Apples Halves
Fresh
Pineapples
(peeled &
cut into
pieces)
EASY TO CLEAN
Actifry spoons of
oil and sugar
5 1 + 1 of sugar 9 5-6 5-6
7 1 + 1 of sugar 9
1000 g 2 of sugar 9 10-12 8-10
1500 g 2 of sugar 9
3 1 + 1 of sugar 9 10-12 8-10
5 1 + 2 of sugar 9
1 2 of sugar 9 10-15 10-12
2 2 of sugar 9
Cooking
mode
Genius 1.2kg
cooking
time (mins)
–
–
–
–
Genius 1.7kg
cooking
time (mins)
5-6
10-12
10-12
15-17
Cleaning the appliance
Never immerse the appliance in water or any other liquid. Do not use any corrosive or
abrasive cleaning products. The removable filter must be cleaned regularly. To ensure your
removable cooking pan lasts longer, never use any metal ustensils.
We do not recommend the use of any detergent other than washing up liquid to clean any
part of the appliance.
• Leave the appliance to cool completely before cleaning.
• Open the lid by pressing the button - fig.1 and press the latches to remove the lid - fig.2.
• Lift the removeable pan handle until you hear a «CLICK», in order to remove the pan - fig.3.
• Take out the cooking pan.
• Remove the paddle by pushing the release button - fig.4.
• Remove the detachable filter - fig.6.
• To remove the turn-over ring, pull the clips outwards, then lift it off.
• All the removable parts are dishwasher safe - fig.7 or can be cleaned using a non abrasive
sponge and some washing up liquid.
• Clean the body of the appliance with a damp sponge and a little washing up liquid - fig.8.
Dry carefully before putting everything back in place.
• We guarantee that the detachable cooking pan COMPLIES WITH REGULATIONS with
regards to materials in contact with food.
• If food gets stuck or burnt onto the pan or paddle, leave them to soak in warm water before
cleaning.
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A FEW TIPS IN CASE OF PROBLEMS…
Problems Causes Solutions
Make sure the appliance is
properly plugged in to a main
power socket.
Press button .
Close the lid.
Call the customer Helpline
0345 602 1454
(01) 677 4003 - ROI
The paddle does not turn at the
beginning of cooking in cooking
modes 2, 3, 4, 5, 7, 8 and 9.
Restart using the manual mode
to check the paddle turns. If it
does not turn, check that it is
inserted in the correct position.
Otherwise, call the customer
Helpline below:
0345 602 1454
(01) 677 4003 - ROI
Reposition the paddle until you
hear it «CLICK» - fig.12.
Cut the food / chips all to the
same size.
The appliance does
not work.
The paddle does
not stay in place
The food has not
been cooked
uniformly.
The appliance is not plugged in
properly.
You have not yet pressed
button .
You have pressed button but
the appliance does not operate.
The appliance is not heating.
The paddle does not turn.
The paddle is not locked.
You have not used the paddle. Put it in position.
The food / chips have not been
cut uniformly.
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Problems Causes Solutions
You are not using a potato
variety that is recommended
for chips.
Choose a potato variety that
is recommended for chips such
as Maris Piper or King Edward
potatoes.
Wash potatoes for a long
The chips are not
crunchy enough.
The potatoes are insuffciently
washed and/or not completely
dried.
time to remove the starch,
drain and dry very thoroughly
before cooking. They must be
completely dry.
Cut them more thinly. The
The chips are too thick.
maximum chip dimensions are
13 mm x 13 mm.
Increase the amount of oil
There is not enough oil.
(see cooking table p. 14 to
p. 16).
The filter is clogged. Clean the filter.
The chips break during
cooking.
The quantity is too large.
Reduce the amount of potatoes
and adjust the cooking time.
Comply with the maximum
quantities shown on the cooking
The food stays on the
edge of the pan.
The pan has too much food.
table.
Put the turn-over ring in place.
Reduce the amount of food.
Max level exceeded. Reduce the quantities.
Check that the paddle is
correctly positioned, otherwise
call the customer Helpline
below.
Observe the max level.
Do not use ActiFry for making
recipes with a high liquid
Cooking liquids have
leaked into the base of
the appliance.
Faulty pan or paddle.
The max level has been
exceeded.
content.
The LCD screen does
not work.
The appliance is not plugged in. Plug the appliance in.
The lid is open. Close the lid.
Unplug the appliance, wait for
The LCD displays shows
«Er» (error).
The appliance is not
functioning correctly.
10 seconds, plug the appliance
in again and press button.
If the LCD screen still shows Er, see
the table of error codes p. 19.
The appliance is
abnormally noisy.
You suspect there is a problem
in the way the appliance motor
is working.
Call the customer Helpline
below.
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If you have any product problems or queries call our Customer Relations Team first for
expert help and advice:
Helpline: 0345 602 1454 - UK
(01) 677 4003 - ROI
or contact us via our web site: www.tefal.co.uk
TABLE OF ERROR CODES: E.
Check that all removable parts
are fitted and correctly positioned
(bowl ventilation output grid and
removable filter, pan, lid).
E. 1 or 2
E. 3
E. 4
E. 5
E. 6
The fan is not working.
This error may appear if the
appliance has been stored
for a long time at too low a
temperature.
Your appliance has a fault in
the temperature sensor.
The voltage of your
domestic network is too low.
Cooking performance may
be altered.
The voltage of your
domestic network is too
high; for safety reasons
your appliance should be
protected against the risks
of overheating.
Check that there are no foreign
items in the removable parts.
After checking that there are no
foreign items in the ventilation
outlets, if the fault persists, call the
customer Helpline. p. 19
Leave the appliance at an ambient
temperature of more than 15°C for
one hour before starting it up again.
If the fault persists, call the
customer Helpline. p. 19
Call the customer Helpline below.
p. 19
Contact your electricity supplier.
Contact your electricity supplier.
EN
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TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described
on the TEFAL/T-FAL internet site www.tefal.com
The Guarantee**
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or
workmanship during the guarantee period within those countries*** as stated in the attached
country list, starting from the initial date of purchase or delivery date. The international
manufacturer’s guarantee covers all costs related to restoring the proven defective product
so that it conforms to its original specifications, through the repair or replacement of any
defective part and the necessary labour. At TEFAL/T-FAL’s choice, a replacement product may
be provided instead of repairing a defective product. TEFAL/T-FAL’s sole obligation and your
exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by
a valid proof of purchase. The product can be taken directly in person or must be adequately
packaged and returned, by recorded delivery (or equivalent method of postage), to a
TEFAL/T-FAL authorised service centre. Full address details for each country’s authorised
service centres are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate
consumer Service centre set out in the attached country list. In order to offer the best possible
after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL may send a
satisfaction survey to all customers who have had their product repaired or exchanged in a
TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and
will not cover any damage which occurs as a result of misuse, negligence, failure to follow
TEFAL/T-FAL instructions, or a modification or unauthorised repair of the product, faulty
packaging by the owner or mishandling by any carrier. It also does not cover normal wear and
tear, maintenance or replacement of consumable parts, or the following:
– using the wrong type of water or
consumable
– ingress of water, dust or insects into
the product (excluding appliances with
features specifically designed for insects)
– scaling (any de-scaling must be carried
out according to the instructions for use)
– damage to any glass or porcelain ware in
the product
– damages or poor results specifically
due to wrong voltage or frequency
as stamped on the product ID or
specification
– mechanical damages, overloading
– damage as a result of lightning or power
surges
– accidents including fire, flood, etc
– professional or commercial use
20
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Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer
may have or those rights that cannot be excluded or limited, nor rights against the retailer
from which the consumer purchased the product. This guarantee gives a consumer specific
legal rights, and the consumer may also have other legal rights which vary from State to
State or Country to Country. The consumer may assert any such rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the
international TEFAL/T-FAL guarantee duration is the one in the country of usage, even if the
product was purchased in a listed country with different guarantee duration. The repair process
may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the product is
not repairable in the new country, the international TEFAL/T-FAL guarantee is limited to a
replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and
Japan. TEFAL/T-FAL are registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the
guarantee.
**For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
**For India only: Your Tefal product is guaranteed for 2 years. The guarantee covers
exclusively the repair of a defective product, but at TEFAL’s choice, a replacement product
may be provided instead of repairing a defective product. It is mandatory that the consumer,
to have his product repaired, has to log a service request on the dedicated Smartphone
application TEFAL SERVICE APP or by calling TEFAL Consumer Care Center at 1860-200-
1232, Opening hours Mon-Sat 09 AM to 06 PM. Products returned by Post will not be
covered by the guarantee. As a proof of purchase consumer needs to provide both this
stamped guarantee card and cash memo.
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EN
EN p. 5 – 21
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