GETTING
C
O
NN
E
CTE
D
Installation instructions for your
Home Network Gateway (HNG) TG799
This guide is designed to help you get started with your new HNG.
It relates to services being delivered over NBN FTTB and FTTN
connections. Please make sure you keep it in a safe place, as you
may find you need to refer to it again at a later date.
1
I
M
POR
TA
NT:
READ BEFORE
YOU START
For your new HNG to operate successfully with your existing ADSL
broadband service until you change over to the NBN, you will need to
re-establish your current ADSL broadband service on the HNG using
your existing user ID and password details. If you need assistance,
please contact your service provider.
In most cases an NBN technician will not need access to your
premises in order to connect you to the NBN. If access is required,
then your service provider will contact you to arrange a suitable time.
Once connected to the NBN, your new home phone or broadband
service will be delivered directly from the HNG. This means the
existing internal home wiring connected to your phone wall sockets
(telephone outlets) may no longer deliver a working phone service.
For your NBN home phone or broadband service to work properly,
the NBN connection from your home’s main telephone socket needs
to be directly connected only to the HNG, with all other cabling and
existing devices disconnected.
If required, a qualified licensed cable installer or electrician
can carry out any changes required to your internal home
cabling and reconnect your existing devices to the HNG.
2
CONTENTS
01. Home Network Gateway (HNG)
02. WAN Ethernet cable (white with red ends)
03. LAN Ethernet cable (white with yellow ends)
04. Telephone cables (grey) x 3
05. Power supply adaptor and cable
06. Wi-Fi Information label (sample)
01.
02.
03.
04.
05.
06.
3
LIGHTS ON THE HNG
Light
Definition
Function
Notes
Status
Status Indicator
(Status has no other button
functionality)
Off – No power
Green Solid – Normal operation
Green Flashing – Device starting up
Red – No internet connection
WAN
Wide Area Network
Off – No network connection
Green Solid – Network connection established
Green Fast Flashing – Data activity
Green Slow Flashing – Trying to detect
network connection
Internet
Internet
Off – No internet connection
Green Solid – Internet connection established
Green Flashing – Data activity
Red – Connection or configuration error
Internet light will turn on solid green when
the HNG has acquired an IP address and
can connect to a DNS server. It doesn’t mean
you’ll have access to the internet unless
provisioned by your Service Provider.
Wi-Fi 2.4GHz
Wireless Network 2.4GHz
Off – Wi-Fi disabled
Green – Wireless device(s) connected,
no data activity
Green Flashing – Wireless device(s) connected,
data activity
Your wireless device has to be compatible
with 2.4G and 5G Wi-Fi standards.
Wi-Fi 5GHz
Wireless Network 5GHz
WPS
Wi-Fi Protected Setup
Off – WPS not being used
Green – WPS setup successful
Orange Flashing – WPS setup in progress
Red – WPS setup failed
The WPS button (C) can be used to add a new
wireless device also equipped with WPS capability
to your network without the need to enter any of
your wireless settings manually.
Ethernet
Ethernet
Off – No network connection
Green Solid – Network connection established
Green Fast Flashing – Data activity
Phone 1
Phone 1
Off – No phone service connection established
Green Solid – Phone service connection
established
Green Fast Flashing – Phone service activity
Phone 2
Phone 2
DECT
DECT – Cordless
Phone Base Station
Off – DECT Service not available/no cordless
phone paired
Green Solid – DECT service available/cordless
phone paired
Orange Slow Flashing – DECT
pairing in progress
The HNG can be put in DECT cordless phone
pairing mode by pressing the DECT button (D) on
the side of the device for a few seconds until the
DECT LED is flashing. Note: a compatible DECT
cordless phone handset is required to enjoy all the
features (DECT cordless phone handset not
provided here).
4
BUTTONS ON THE HNG
A B
C D
Button
Definition
Function
A
Reset
Reset Button
When pressed for more than seven seconds it will reset the HNG to its factory
settings. Any configuration changes you have made previously will be lost.
B
Power Switch
To turn the HNG on or
off
C
WPS
WPS – Wi-Fi Protected Setup
When pressed, the HNG will search for wireless devices with WPS capability and
in WPS mode to register. You will have two minutes to put the other wireless
devices in WPS mode.
D
DECT
DECT
Paging/Registration Button
When pressed briefly the HNG will page all paired
DECT cordless p
hones.
When pressed for 5 seconds the HNG enters into pairing mode.
Wi-Fi Button (on front of the HNG)
Wi-Fi can be enabled (short press) or disabled (long press) by pressing and
holding the Wi-Fi button. When Wi-Fi is disabled the Wi-Fi
LEDs
will be off.
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