TG789vacv2
Setup and User Guide
Copyright
Copyright ©1999-2017 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from
Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not
be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
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Document Information
Status: v2.0 (March 2017)
Reference: DMS3-CTC-25-191
Short Title: Setup and User Guide TG789vacv2 R16.4 (en)
Contents
Contents
1 Getting started.......................................................................................................... 2
1.1 Features at a glance ...................................................................................................................................3
1.2 Product overview....................................................................................................................................... 4
1.2.1 Power ............................................................................................................................................................................... 5
1.2.2 Local network connections............................................................................................................................................ 6
1.2.3 Broadband connections..................................................................................................................................................7
1.2.4 Telephone services ........................................................................................................................................................8
1.2.5 Buttons.............................................................................................................................................................................9
1.2.6 Status LEDs .................................................................................................................................................................. 10
2 Setting up your TG789vacv2 .................................................................................. 13
2.1 Connecting your TG789vacv2 to your service provider’s network...................................................14
2.1.1 DSL gateway setup.......................................................................................................................................................15
2.1.2 Local router setup .........................................................................................................................................................16
2.2 Powering on your TG789vacv2............................................................................................................. 17
2.3 Connecting your wired devices ..............................................................................................................18
2.4 Setting up your telephone network........................................................................................................19
2.5 Configure your TG789vacv2 services ................................................................................................. 20
2.6 Set up a mobile fallback connection...................................................................................................... 21
3 Wireless networking.................................................................................................23
3.1 Connecting your wireless client via WPS ............................................................................................. 24
3.2 How to manually connect a wireless client............................................................................................27
3.3 Securing your wireless connection ........................................................................................................ 28
3.3.1 Configuring WPA(2)-PSK encryption ...................................................................................................................... 29
3.3.2 Configuring WPA-Enterprise encryption.................................................................................................................30
3.4 Turning the wireless radio off/on at scheduled times.......................................................................... 31
3.5 Enable band steering to optimise your wireless connection ...............................................................33
3.6 Analysing your wireless performance ....................................................................................................35
4 TG789vacv2 web interface .................................................................................... 36
4.1 Accessing the TG789vacv2 web interface...........................................................................................37
4.1.1 Accessing the TG789vacv2 web interface from your local network..................................................................... 38
4.1.2 Accessing your TG789vacv2 from the Internet (Remote Assistance)................................................................. 39
4.2 Account settings......................................................................................................................................40
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
i
Contents
4.3 Cards..........................................................................................................................................................41
4.3.1 Gateway ........................................................................................................................................................................ 43
4.3.2 Broadband.....................................................................................................................................................................44
4.3.3 Internet Access.............................................................................................................................................................45
4.3.4 Wireless ......................................................................................................................................................................... 46
4.3.5 Local Network............................................................................................................................................................... 47
4.3.6 Devices ..........................................................................................................................................................................48
4.3.7 WAN Services ..............................................................................................................................................................49
4.3.8 Firewall...........................................................................................................................................................................50
4.3.9 Telephony ......................................................................................................................................................................51
4.3.10 Diagnostics.................................................................................................................................................................... 52
4.3.11 Assistance...................................................................................................................................................................... 53
4.3.12 Mobile............................................................................................................................................................................54
4.3.13 Management................................................................................................................................................................. 55
4.3.14 Content Sharing ........................................................................................................................................................... 56
4.3.15 Printer Sharing.............................................................................................................................................................. 57
4.3.16 Parental Controls..........................................................................................................................................................58
4.3.17 IP Extras......................................................................................................................................................................... 59
4.3.18 Relay Setup ...................................................................................................................................................................60
4.4 Backing up/restoring your configuration...............................................................................................61
5 Content and Printer Sharing................................................................................... 62
5.1 Content sharing........................................................................................................................................63
5.1.1 Accessing the Samba server....................................................................................................................................... 65
5.1.2 Accessing the DLNA server.......................................................................................................................................66
5.2 Printer sharing...........................................................................................................................................67
5.2.1 Connect your USB printer to the TG789vacv2....................................................................................................... 67
5.2.2 Enable the printer sharing service on your TG789vacv2 .......................................................................................68
5.2.3 Installing the printer on your computer.....................................................................................................................69
6 Internet security ...................................................................................................... 70
6.1 Site blocking.............................................................................................................................................. 71
6.2 Access control ..........................................................................................................................................72
6.3 DMZ..........................................................................................................................................................73
7 Telephony................................................................................................................ 74
7.1 Phone book...............................................................................................................................................75
7.2 Viewing call logs.......................................................................................................................................76
8 Support.....................................................................................................................77
8.1 General TG789vacv2 troubleshooting.................................................................................................78
8.2 Ethernet connection troubleshooting................................................................................................... 80
8.3 Wireless connection troubleshooting ....................................................................................................81
8.4 Reset to factory defaults..........................................................................................................................83
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
ii
About this Setup and User Guide
In this Setup and User Guide
The goal of this Setup and User Guide is to show you how to:
• Set up your TG789vacv2 and local network.
• Configure and use the features of your TG789vacv2.
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
The note symbol indicates that the text provides additional information about a topic.
Typographical Conventions
About this Setup and User Guide
Following typographical convention is used throughout this manual:
• This sample text
Example: For more information, visit us at www.technicolor.com
• This sample text indicates an internal link.
Example: If you want to know more about this Setup and User Guide, see “About this Setup and User Guide” on page 1.
• This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
• This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
indicates a hyperlink to a website.
.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
1
1 Getting started
1 Getting started
Introduction
This chapter gives you a brief overview of the main features and components of your TG789vacv2. After this chapter we
will start with the installation.
Do not connect any cables, or power on your TG789vacv2 until instructed to do so in this Setup and User Guide.
Before you start
Carefully read the Safety Instructions and Regulatory Notices document included in your package before you continue
with the installation of your TG789vacv2.
To p i c s
This chapter describes the following topics:
To p i c Page
1.1 Features at a glance 3
1.2 Product overview 4
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
2
1 Getting started
1.1 Features at a glance
Introduction
This section provides a brief overview of the main features of your TG789vacv2.
Internet connection features
• Broadband Internet access via the integrated VDSL2 modem.
• Broadband Internet access via the Gigabit WAN port.
• (Fallback) mobile Internet access via the optional mobile Internet dongle.
For more information, see “2.6 Set up a mobile fallback connection” on page 21.
Local networking features
• Wireless access for your local network devices via the integrated IEEE 802.11ac 5 GHz and IEEE 802.11n 2.4 GHz
wireless access points.
For more information, see “3 Wireless networking” on page 23
• By enabling band steering, the TG789vacv2 will try to make optimal use of the less congested 5 GHz frequency band.
Dual-band clients that are connected to the 2.4 GHz will automatically be steered to the 5 GHz provided that the 5 GHz
signal quality is good enough. This ensures that the already congested 2.4 GHz band is only used when absolutely
necessary. For more information, see “3.5 Enable band steering to optimise your wireless connection” on page 33.
• Wired access via Ethernet cable for your local network devices via the Ethernet interface.
For more information, see “2.3 Connecting your wired devices” on page 18.
• An Integrated media server allowing you to share your media with media players and other network devices. For more
information, see “5.1 Content sharing” on page 63.
• Turn your USB printer in a network printer thanks to the Printer Sharing feature. For more information, see “5.2 Printer
sharing” on page 67.
Telephony features
Your TG789vacv2 offers Voice over IP (VoIP) connectivity for corded phones and IP phones.
For more information see “7 Telephony” on page 74
Security features
•The integrated firewall helps you protect your network from attacks from the Internet.
For more information see “4.3.8 Firewall” on page 50.
•The site blocking function allows you to block access to specific websites.
For more information, see “6.1 Site blocking” on page 71.
•The access control allows you to create access schedules for Internet access.
For more information, see “6.2 Access control” on page 72.
The TG789vacv2 web interface
The TG789vacv2 web interface allows you to configure your TG789vacv2 via your web browser.
For more information, see “4 TG789vacv2 web interface” on page 36.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
3
1.2 Product overview
Overview
This section provides an overview of the different components of your TG789vacv2:
To p i c Page
1.2.1 Power 5
1.2.2 Local network connections 6
1.2.3 Broadband connections 7
1.2.5 Buttons 9
1.2.6 Status LEDs 10
1 Getting started
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
4
1.2.1 Power
Overview
Power inlet
The power inlet () allows you to connect the power supply unit.
Only use the power supply unit that is supplied with this product, is supplied by your service provider or local product
dealer, or a replacement power supply unit provided by your service provider or local product dealer.
The use of other types of supplies is prohibited.
If you are not sure of the type of power supply needed, consult the product's user documentation or contact your
service provider or local product dealer.
1 Getting started
Power switch
The power switch () allows you to power on/off your TG789vacv2.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
5
1 Getting started
1.2.2 Local network connections
Overview
Wireless access point
The built-in 2.4 GHz IEEE802.11n and 5 GHz IEEE802.11ac wireless access points provide wireless access to your wireless
clients.
For more information, see “3 Wireless networking” on page 23.
Ethernet switch
The Ethernet switch ( ) allows you to connect Ethernet devices (a computer, a smart TV, a Network-Attached
Storage (NAS), a set-top box, etc.) to your local network. For more information, see “2.3 Connecting your wired devices” on
page 18.
All Ethernet ports on your TG789vacv2 are Gigabit Ethernet ports. Each Ethernet port has a maximum speed of 1 Gbps
(Gigabit per second).
Each Ethernet port has a LED to indicate link integrity (or activity).
LED Status Description
Solid on Device connected.
Blinking Device connected and sending/receiving data.
Off No device connected.
USB Port
The Hi-Speed USB (USB 2.0) port ( ) can be used to:
• Connect a USB mass storage device to share your content (for example, music, movies,…).
For more information, see “5.1 Content sharing” on page 63.
• Connect your USB printer and share it with other users on your network.
For more information, see “5.2 Printer sharing” on page 67.
• Connect a mobile Internet dongle to set up a mobile Internet connection that can work as a backup for your main Internet
connection. For more information, see “2.6 Set up a mobile fallback connection” on page 21.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
6
1.2.3 Broadband connections
WANDSL
Overview
DSL port
This port allows you to connect your TG789vacv2 to your service provider’s DSL network.
For more information, see “2.1 Connecting your TG789vacv2 to your service provider’s network” on page 14.
1 Getting started
WAN port
The Gigabit Ethernet WAN port allows you to use your TG789vacv2 as a local router.
For more information, see “2.1 Connecting your TG789vacv2 to your service provider’s network” on page 14.
Mobile Internet dongle (optional)
If you purchased the optional mobile Internet dongle, and you have a mobile Internet subscription, you can set-up a mobile
data connection that can serve as a fallback Internet connection.
For more information, see “2.6 Set up a mobile fallback connection” on page 21.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
7
1 Getting started
Phone
1.2.4 Telephone services
Overview
Phone Port
The Phone ( ) port(s) allow(s) you to connect a traditional phone, DECT base station or fax to your TG789vacv2.
For more information, see “2.4 Setting up your telephone network” on page 19.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
8
1.2.5 Buttons
WPS
Reset
Overview
Power button
The Power ( ) button allows you turn your TG789vacv2 on or off.
1 Getting started
Info button
The Info ( ) button has two functions:
• The integrated LED indicates the overall status of the TG789vacv2 services.
•Pressing the Info button will temporarily enable the status LEDs when they are disabled.
For more information, see “1.2.6 Status LEDs” on page 10.
Wireless button
The Wireless ( ) button allows you to manually disable the wireless interfaces of your TG789vacv2. You can do this when
nobody is using the wireless network.
To turn the wireless interfaces on or off, briefly press the Wireless button.
To know whether the access point is enabled or not, check the Wireless LEDs.
For more information see “Wireless LED” on page 11.
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in an easy yet secure way without the need to
enter any of your wireless settings manually.
For more information, see “3.1 Connecting your wireless client via WPS” on page 24.
Recessed Reset button
The recessed Reset button allows you to reset your TG789vacv2 to factory defaults.
For more information, see “8.4 Reset to factory defaults” on page 83.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
9
1.2.6 Status LEDs
Introduction
On your TG789vacv2 you can find a number of status LEDs that indicates the state of your TG789vacv2.
Info
Broadband
Internet
Wireless 2.4 GHZ
Wireless 5 GHZ
WPS
Ethernet
TV
Voice
1 Getting started
Status LED
The Status LED provides information about the overall state of your TG789vacv2.
Colour State Description
Green Solid on All services are available. The wireless radio is enabled.
Blue Solid on All services are available. The wireless radio is disabled.
Red Solid on One or more services from your subscription are currently not available.
Orange Solid on Bootloader selftest.
Blinking Bootloader active (when upgrading the software of your TG789vacv2).
Off Your TG789vacv2 is powered off.
The other status LEDs are only activated when one of the services is down.
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This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
10
1 Getting started
When the Status ( ) button is green or blue, you can press the info( ) button to temporarily activate the other LEDs.
Broadband LED (if you are using the DSL gateway scenario)
Colour State Description
Green Solid on DSL line synchronised.
Blinking Trying to detect carrier signal or pending DSL line synchronisation.
Off No DSL line connected.
- or Your TG789vacv2 powered off.
Broadband LED (if you are using the local router scenario)
Colour State Description
Green Solid on Connected to the WAN device.
Off Not connected to the WAN device.
Internet LED
Colour State Description
Green Solid on Connected to the Internet, no activity.
Blinking Connected to the Internet, sending/receiving data.
Red Blinking Trying to connect to the Internet.
Off No Internet connection.
Wireless LED
Colour State Description
Green Solid on The wireless interface is enabled, no wireless activity.
Blinking The wireless interface is enabled, wireless activity.
Off The wireless interface is disabled.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
11
Both the 2.4 GHz and 5 GHz access point have a dedicated Wireless LED.
WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS.
Orange Blinking WPS registration ongoing.
Red Blinking Error occurred.
For more information about WPS, see “3.1 Connecting your wireless client via WPS” on page 24.
Ethernet LED
Colour State Description
Green Solid on At least one active network device is connected to the Ethernet switch.
Blinking At least one Network device is connected to the Ethernet switch and
sending/receiving data.
1 Getting started
Off No active Ethernet devices connected to the Ethernet switch.
This Ethernet LED provides an overall status of the Ethernet connections. Additiobally, each Ethernet port has its
own LED to indicate link integrity (or activity). For more information, see “Ethernet switch” on page 6.
TV LED
Colour State Description
Green Solid on Your digital TV service is up.
Blinking Your digital TV service is up and there is activity.
Off Your digital TV service is down or the digital TV service is not included in
your subscription .
Voice LED
Colour State Description
Green Solid on Your VoIP telephony service is up.
Blinking Your VoIP telephony service is up and there is activity.
Off Your VoIP telephony service is down or the VoIP telephony service is not
included in your subscription.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
12
2 Setting up your TG789vacv2
2 Setting up your TG789vacv2
Always follow the specific instructions of the service provider if provided.
Setting up your main services
Proceed as follows:
1 Connect your TG789vacv2 to your service provider’s network.
For more information, see “2.1 Connecting your TG789vacv2 to your service provider’s network” on page 14.
2 Power on your TG789vacv2.
For more information, see “2.2 Powering on your TG789vacv2” on page 17.
3 Connect your network devices. To do this using:
A wireless connection, see “3 Wireless networking” on page 23.
A wired connection, see “2.3 Connecting your wired devices” on page 18.
We recommended you to first connect one computer/tablet (if possible via a wired connection), then complete
the rest of the procedure and as a final step connect the other (wired and/or wireless) devices.
4 Configure your TG789vacv2 using the built-in web interface.
For more information, see “2.5 Configure your TG789vacv2 services” on page 20.
Setting up additional services
When you subscribed you may have purchased additional services or items.
For more information on how to:
• Connect your phones, see “2.4 Setting up your telephone network” on page 19.
• Set up a mobile data fallback connection using a mobile Internet dongle, see “2.6 Set up a mobile fallback connection” on
page 21 for more information.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
13
2 Setting up your TG789vacv2
Internet
MediaAccess Gateway
Internet
Internet Access Device MediaAccess Gateway
2.1 Connecting your TG789vacv2 to your service
provider’s network
Introduction
This section helps you to connect your TG789vacv2 to your service provider’s network.
Choose your setup
To connect your TG789vacv2 to the Internet you can either:
• Connect your TG789vacv2 to your service provider’s DSL network. In this setup your TG789vacv2 is used as a DSL
gateway. Follow the instructions from “2.1.1 DSL gateway setup” on page 15.
• Place your TG789vacv2 behind another Internet access device (for example, an Optical Network Terminal (ONT), a
cable gateway, etc.). In this setup your TG789vacv2 is used as local router. Follow the instructions from “2.1.2 Local router
setup” on page 16.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
14
2.1.1 DSL gateway setup
DSL
Connecting the cables
Proceed as follows:
1 Ta k e t he D S L c a b l e.
Only use the DSL cable provided in your package. Other DSL cables may not work optimally with the DSL
subscription that you purchased.
2 Plug one end of the cable in the grey DSL port on the back of your TG789vacv2.
2 Setting up your TG789vacv2
3 If your delivery:
Does not include a DSL splitter, plug the other end of the DSL cable into your telephone wall socket.
Includes a DSL splitter, plug the other end of the DSL cable into the DSL/Modem port of the DSL splitter. Plug the
(LINE) cable of the DSL splitter into your telephone wall socket.
A splitter/filter is a box that typically has the following connectors:
•A Line input
•A Phone/PSTN output
•A DSL/Modem output (optional)
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
15
2 Setting up your TG789vacv2
WAN
2.1.2 Local router setup
Procedure
Proceed as follows:
1 Take an Ethernet cable. If your package contains an Ethernet cable with red connectors, you must use that cable.
If you use another Ethernet cable than the one included in your package, make sure that the Ethernet cable is a
fully wired CAT5E or CAT6 Ethernet cable.
2 Plug one end of the cable in the red WAN port on the back of your TG789vacv2.
3 Plug the other end of the cable into the Ethernet port of your Internet access device (for example, an Optical Network
Terminal (ONT) for Fiber).
The WAN port can only be used to connect your TG789vacv2 to an Internet access device. You cannot use it to
connect other devices (for example, a computer) to the TG789vacv2.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
16
2 Setting up your TG789vacv2
2.2 Powering on your TG789vacv2
Only use the power supply unit that is supplied with this product, is supplied by your service provider or local product
dealer, or a replacement power supply unit provided by your service provider or local product dealer.
The use of other types of supplies is prohibited.
If you are not sure of the type of power supply needed, consult the product's user documentation or contact your
service provider or local product dealer.
Procedure
Proceed as follows:
1 Plug the connector of the power supply unit into your TG789vacv2 power inlet port ( ).
2 Plug the power supply unit into a nearby power outlet.
3 Press the power button to turn on your TG789vacv2.
4 The LED turns on. Wait at least two minutes to allow your TG789vacv2 to complete the startup phase.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
17
2 Setting up your TG789vacv2
2.3 Connecting your wired devices
To connect wireless clients, see “3 Wireless networking” on page 23.
To connect a set-top box for digital TV, first look for instructions in the documentation included in your package.
In some cases the set-top box will have to be connected to a dedicated Ethernet port (typically Ethernet port 4).
Requirements
• Both your network device (for example, a computer, a gaming console,…) and your TG789vacv2 must have a free
Ethernet port.
• Your network device must be configured to obtain an IP address automatically. This should be the default setting.
Ethernet cable
In your package, you may find one or more cables with yellow connectors. These are Ethernet cables that you can use to
connect a local network device (a computer, an Ethernet printer, etc.).
Procedure
Proceed as follows:
1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG789vacv2:
2 Connect the other end of the Ethernet cable to your network device.
Your TG789vacv2 does not support Power over Ethernet (PoE). All network devices that are connected to the
TG789vacv2 must be powered by their own power source.
3 Your device is now connected to your network.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
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2 Setting up your TG789vacv2
2.4 Setting up your telephone network
Connecting corded phones
Connect your corded phone, DECT base station or fax to the green Phone port of your TG789vacv2.
Be aware that emergency calls will not be possible when your Internet connection is down or your TG789vacv2 is
powered off.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
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2 Setting up your TG789vacv2
2.5 Configure your TG789vacv2 services
Step1: Browse to the TG789vacv2 web interface
Proceed as follows:
1 Browse to http://192.168.1.1
connected to your TG789vacv2 (either wired or wirelessly).
2 The TG789vacv2 web interface appears. By default, you are logged in as guest. This means that some items may be
hidden. To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label
of your TG789vacv2 as password.
Step2: Check you Internet connection
Under Internet Access, check the status of your Internet connection. If it is not connected, click Internet Access, enter the
Username and Password for your Internet connection and then click Save.
Step3: Configure your wireless access point
1 Click Wireless. The Wireless page appears.
2 By default, the 2.4 GHz access point is selected in the menu on the left. Change the following settings under Access
Point:
a In the SSID name box, type the network name that you want to use for this access point (if you do not want to use the
default one).
b In the Security Mode list under Access Point, select the security mode that you want to use for this access point. We
recommend to use WPA+WPA2-PSK.
c In the Wireless Password box, type the wireless key that you want to use for this access point. The key must consist of
8 to 63 alphanumeric characters.
• Do not use WEP or None, since they are not secure.
• WPS will be disabled if you select WEP.
d Click Save.
3 In the menu on the left, click the 5 GHz access point, configure the 5 GHz wireless Access Point settings (as in step 2).
4 (Re)connect your wireless client(s) to the TG789vacv2 using the new wireless settings.
(this is the default IP address of your TG789vacv2) on a computer or device that is currently
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
20
2 Setting up your TG789vacv2
2.6 Set up a mobile fallback connection
Mobile fallback
Your TG789vacv2 allows you to use mobile Internet as fallback for your main Internet connection. This means that your
TG789vacv2 will automatically switch to the mobile Internet connection when your main Internet connection is down.
Depending on your subscription, downloading and uploading over the mobile Internet connection may results in
additional charges.
Your TG789vacv2 will automatically switch back to the main Internet connection as soon as it becomes available again.
What do I need?
To set up mobile fallback connection, you need:
• A mobile Internet dongle
Only use the mobile Internet dongles provided by your service provider.
• A registered Security Identity Module (SIM) card.
Connect your mobile Internet dongle to the TG789vacv2
Proceed as follows:
1 Make sure that the SIM card is correctly inserted in your mobile Internet dongle.
2 Plug the mobile Internet dongle into an available USB port of your TG789vacv2.
3 Wait for two minutes to allow your TG789vacv2 to detect the mobile Internet dongle.
Configure the mobile Internet connection
Proceed as follows:
1 Browse to the TG789vacv2 web interface.
For more information, see “4.1.1 Accessing the TG789vacv2 web interface from your local network” on page 38.
2 Click the Mobile 3G/4G card header.
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This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
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3 The Mobile 3G/4G page appears. Click the Configuration tab.
2 Setting up your TG789vacv2
4 Under Mobile Configuration, update the following fields if necessary:
APN:
Enter the Access Point Name (APN) of your service provider.
Operator Mode:
We recommend you to use the default setting, Automatic (let the TG789vacv2 choose the best operator mode),
unless your service provider instructed you to select another mode.
PIN:
The PIN code of your SIM card.
This information should be provided by your service provider.
5 Under Network Authentication, provide the user name and password provided by your service provider.
If your service provider did not provide a user name and password, then leave the Username and Password box
empty. In this case authentication is not required.
6 Click Save and then click Connect.
7 The mobile connection is now up, but will not be used for Internet access unless your main Internet connection goes
down. Your main connection is always the preferred connection to the Internet.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
22
3 Wireless networking
3 Wireless networking
Introduction
This section provides all information on how to use the wireless features of your TG789vacv2.
Wireless access point
Your TG789vacv2 has two wireless access points:
•The 5 GHz IEEE 802.11ac access point offers superior transfer rates, is less sensitive to interference and allows you to
connect IEEE802.11ac and IEEE802.11n wireless clients that can operate in the 5 GHz band.
•The 2.4 GHz IEEE 802.11n access point allows you to connect IEEE802.11n wireless clients (and IEEE802.11b/g wireless
clients). Use this access point for wireless clients that don’t support 5 GHz.
Band steering
By enabling band steering, the TG789vacv2 will try to make optimal use of the less congested 5 GHz frequency band.
Dual-band clients that are connected to the 2.4 GHz will automatically be steered to the 5 GHz provided that the 5 GHz
signal quality is good enough. This ensures that the already congested 2.4 GHz band is only used when absolutely necessary.
If you want to enable band steering, see “3.5 Enable band steering to optimise your wireless connection” on page 33.
Configuring your wireless clients
For more information on how to make a wireless connection to your TG789vacv2, see:
• “3.1 Connecting your wireless client via WPS” on page 24
• “3.2 How to manually connect a wireless client” on page 27
Secure your wireless connection!
By default, the wireless access points of your TG789vacv2 are not secured. This means that everyone who is
within the range of your TG789vacv2 can access your network, with the possible consequences that:
• Your personal data on devices in your local network can be exposed and compromised.
• People may use your connection to access the Internet.
• Hackers may use your connection to commit crimes.
You can easily prevent this by securing your wireless access points. For more information, see “3.3 Securing your
wireless connection” on page 28.
DMS3-CTC-25-191 v2.0. Copyright © 2017 Technicolor. All rights reserved.
This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and
communication of its contents, is not permitted without written authorization from Technicolor.
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