Technicolor TG-789 User Manual

TG-789 Broadband Gateway

Quick Setup Guide

What are you setting up today?

You’ll need to plug in a little differently depending on which type of internet service you have. If you’re not
sure, please check the email and/or SMS from us regarding your internet order.

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ADSL Broadband

Set up - page 4
Configure - page 6

VDSL Broadband

Set up - page 4
Configure - page 7

Naked Broadband

Set up - page 8
Configure - page 6

NBN™ Fibre to
the Node (FTTN)

Set up - page 8
Configure - page 13

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NBN™ Fibre to
the Building (FTTB)

Set up - page 8
Configure - page 13

NBN™ or other Fibre to
the Premises (FTTP)

Set up - page 10
Configure - page 12

Netphone (VoIP)

See page 16

WiFi (Wireless) Setup

See page 14

Get to know your modem’s lights

WAN

Green - DSL or WAN port

Flashing – Connection

Red - Connection failed

Flashing – Connection

Flashing - WiFi booting

connection

Activity

Status

Orange - booting up

Red - Offline

Green - Online

Flashing orange -

Upgrade in progress

Internet

Green – Internet

connection

activity

WiFi 2.4GHz & 5GHz

Green - WiFi is on

up/WiFi activity

WPS

Flashing orange – WPS
connection in progress

Green – Connection
successful

Red - Connection failed

Phone (VoIP)

Green - Netphone enabled

Flashing - Call in progress

Wireless button

Turn WiFi broadcasting
on/off

USB

Green – USB device connected

Ethernet (LAN)

Green – Ethernet
connection

Flashing – Connection
Activity

2 3

Set up for ADSL and VDSL

Set up for ADSL and VDSL

Phone socket

Handset for Netphone

Power Socket

Power Cable

Line Filter Cable

Line Filter

You only need to use the line filter if you have ADSL and
you need to plug the modem and a handset for Home
Phone into the same wall socket

LINE

PHONE

ADSL

(optional)

Phone Cable

Ethernet Cable

Phone Cable

Plug into your computer’s
Ethernet Port (optional)

Handset for
landline phone

1. Take the grey-tipped phone cable and plug it into the grey DSL port on the back of your modem.

2. The other end of the cable may be plugged directly into the phone socket on the wall OR into the ADSL port

on the line filter if you need to share the phone socket with a landline Home Phone.

3. Plug the black power supply cable into the modem’s Power port and an available power outlet. Turn the

modem on using the Power button.

4. You can connect WiFi enabled computers, tablets or smartphones to your modem’s WiFi network using the

details on the Default Wireless Settings card found in the box.

5. Alternatively, use the yellow-tipped Ethernet cable to connect a computer’s Ethernet port to any of the

yellow LAN ports.

6. Let your modem rest for 10-15 minutes. In most cases it will retrieve your settings and get online

automatically. Try viewing a website – if it works, you can skip to page 14.

Power Button

If you were unable to view a website, ADSL users should follow the advice on the next page.

VDSL users (typically former TransACT customers) should see page 7.

4 5

Configure for ADSL or Naked

Configure for VDSL

1. On your connected computer or WiFi device, open your web

browser and go to http://10.1.1.1

2. Log in with the default username and default password

printed on the sticker on the base of your modem.

3. The Setup Wizard should run; if not, simply click Setup Wizard

on the dashboard. Enter the following details:

WAN Interfaces: ADSL

WAN Type: PPP over Ethernet

Username: Your broadband username

(include any “@domain.com.au”)

Password: Your broadband password (case sensitive)

VPI Number: 8

VCI Number: 35

4. If you have iiNet Netphone (VoIP), enter your VoIP details on

the next page, otherwise click “I don’t have VoIP”. You can set
up VoIP from other providers later with the steps on page 16.

5. Click Next, and then turn to page 14 to continue with the WiFi

setup.

3

4

1. On your connected computer or WiFi device, open your web

browser and go to http://10.1.1.1

2. Log in with the default username and default password

printed on the sticker on the base of your modem.

3. The Setup Wizard should run; if not, simply click Setup Wizard

on the dashboard. Enter the following details:

WAN Interfaces: VDSL

WAN Type: PPP over Ethernet

Username: Your broadband username

(include any “@domain.com.au”)

Password: Your broadband password (case sensitive)

4. If you have iiNet Netphone (VoIP), enter your VoIP details on

the next page, otherwise click “I don’t have VoIP”. You can set
up VoIP from other providers later with the steps on page 16.

5. Click Next, and then turn to page 14 to continue with the WiFi

setup.

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4

6 7

Set up for Naked, FTTN or FTTB

Phone socket

Power Socket

Handset for
Netphone

(optional)

Plug into your
computer’s
Ethernet Port

(optional)

Set up for Naked, FTTN or FTTB

1. Take the grey-tipped phone cable and plug it into the grey DSL port on the back of your modem.

2. Plug the other end of the cable directly into the phone socket on the wall. Do not use a line filter.

3. Plug the black power supply cable into the modem’s Power port and an available power outlet. Turn the

modem on using the Power button.

4. You can connect WiFi enabled computers, tablets or smartphones to your modem’s WiFi network using the

details on the Default Wireless Settings card found in the box.

Ethernet Cable

5. Alternatively, use the yellow-tipped Ethernet cable to connect a computer’s Ethernet port to any of the

yellow LAN ports.

6. Let your modem rest for 10-15 minutes. It should retrieve your settings and get online automatically. Try

viewing a website – if it works, you can skip to page 14.

Power Cable

Power Button

Phone Cable

8 9

If you were unable to view a website, don’t panic. Naked broadband users should follow the steps on page 6.

If you have NBN™ Fibre to the Node (FTTN) or Fibre to the Building (FTTB), turn to page 13.

Set up for NBN™ or other FTTP

NBN™ Connection
Box / Fibre Unit

Power Socket

Handset for Netphone

(optional)

d.

Plug into your computer’s
Ethernet Port (optional)

Set up for NBN™ or other FTTP

1. Take the red-tipped Ethernet cable and plug it into the red WAN port on the back of your modem.

2. Plug the other end of the cable directly into the active UNI-D port on your NBN™ Connection Box or fibre

unit. This is typically UNI-D1. If this doesn’t work and you don’t know which one to use, please contact us
using the details on the back cover of this guide.

Ethernet Cable

3. Plug the black power supply cable into the modem’s Power port and an available power outlet. Turn the

modem on using the Power button.

4. You can connect WiFi enabled computers, tablets or smartphones to your modem’s WiFi network using the

details on the Default Wireless Settings card found in the box.

5. Alternatively, use the yellow-tipped Ethernet cable to connect a computer’s Ethernet port to any of the

yellow LAN ports.

Power Cable

6. Let your modem rest for 5-10 minutes. It should retrieve your settings and get online automatically. Try

viewing a website – if it works, you can skip to page 14.

Ethernet Cable

Power Button

If you were unable to view a website, simply follow the steps on the next page.

Smart wiring

Some newer homes have internal smart wiring, allowing your NBN™ Connection Box to be plugged into a
patch panel in one room, and your modem to be plugged into the corresponding port on a patch panel in
another room.

10 11

Configure for NBN™ FTTN and FTTBConfigure for NBN™ or other FTTP

1. On your connected computer or WiFi device, open your web

browser and go to http://10.1.1.1

2. Log in with the default username and default password

printed on the sticker on the base of your modem.

3. The Setup Wizard should run; if not, simply click Setup Wizard

on the dashboard. Enter the following details:

WAN Interfaces: Ethernet

WAN Type: Dynamic IP Address*

*Note: South Brisbane, Places Victoria and some OptiComm
Fibre services will need WAN Type PPP over Ethernet instead.
You will also need to enter your broadband username and
password.

4. If you have iiNet Netphone (VoIP), enter your VoIP details on the

next page, otherwise click “I don’t have VoIP”. You can set up
VoIP from other providers later with the steps on page 16.

5. Click Next, and then turn to page 14 to continue with the WiFi

setup.

3

4

1. On your connected computer or WiFi device, open your web browser

and go to http://10.1.1.1

2. Log in with the default username and default password printed on the

sticker on the base of your modem.

3. The Setup Wizard should run; if not, simply click Setup Wizard on the

dashboard. Enter the following details:

WAN Interfaces: VDSL

WAN Type: Dynamic IP Address*

*Internode customers please set WAN Type to PPP over Ethernet and
enter your username and password.

4. If you have iiNet Netphone (VoIP), enter your VoIP details on the next

page, otherwise click “I don’t have VoIP”. You can set up VoIP from
other providers later with the steps on page 16.

5. Click Next, and then turn to page 14 to continue with the WiFi setup.

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4

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WiFi settings

Router Security settings

IMPORTANT

Not all devices are compatible with the latest 5GHz AC WiFi. Switch to the 2.4GHz N
WiFi network if you can't connect.

1. Your modem already has a default WiFi network set up on it. You’ll find the network name and password

(wireless key) on the base of your modem, as well as your Default Wireless Settings card.

2. We recommend leaving the default WiFi settings unchanged - after connecting once, your device will

remember the settings for you. Visit our or your device's Support website for WiFi connection advice.

3. If you want, you can change the WiFi settings during steps 3 and 4 of the Setup Wizard, or by clicking the

Wireless option on the http://10.1.1.1 dashboard.

4. Wireless 2.4GHz or Wireless 5GHz (WiFi) must be turned ON. If SSID Broadcast is off, your network name will

not be visible to WiFi devices and you’ll have to enter it manually to connect.

5. Change your SSID Broadcast name as desired. This is the name of your WiFi network that you’ll need to

connect to.

6. Security Key Type should be set to WPA+WPA2 PSK. You can then change your Security Key (WiFi password)

as It’s good to love your neighbour, but not enough to give them free WiFi! You should always set a password
for your WiFi network and only share it with people you trust..

It’s good to love your neighbour, but not enough to give them free WiFi! You should always set a password
for your WiFi network and only share it with people you trust.

Step 5 of the Setup Wizard allows you to change the username and
password used to log in on the http://10.1.1.1 page. This can be handy
if you have tenants or meddling teens and you don’t want them to
change your modem settings.

Default username: admin

Default password: Printed on the sticker on the base of your modem

To keep the defaults, simply retype them in all the text boxes. If you
do set a custom username and/or password, you should write it
down and keep it somewhere safe.

TIP

If you ever forget your custom login details, you can factory reset the modem to return it
to the default settings. However, you will also lose all other custom settings, so you’ll need
to set up your modem again.

All done!

See page 16 for Netphone (VoIP) setup.

If you can’t get online, see the back cover of this guide to contact our friendly Support Team.

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Setting up VoIP Setting up VoIP

If you didn’t set up VoIP in the Setup Wizard or you have a third party VoIP provider, please use these instructions.

1. On your connected computer or WiFi device, log in at http://10.1.1.1. The default username and password are

both printed on the sticker on the base of your modem.

2. Click Telephony on the dashboard. On the Global page, underneath SIP Network, click the Edit button to the

right of the existing SIP Network entry. Edit to the following settings:

SIP Domain: Your VoIP provider’s SIP domain*

Primary Registrar: Your VoIP provider’s SIP server*

Primary RegistrarPort: 5060

Primary Proxy: Your VoIP provider’s SIP server*

Primary ProxyPort: 5060

Expire time: 3600

*You’ll find a list of iiNet Group VoIP settings on the next page. If your VoIP provider isn’t listed, please check their
website for their VoIP settings.

3. Select the Phone Numbers tab and then click Create

New, entering the following settings:

Username: Your VoIP number (no spaces or brackets)

URI: Your VoIP number (no spaces or brackets)

Password: Your VoIP password (case sensitive)

Display Name: Your VoIP number (no spaces or brackets)

SIP Network: SIP Network

Port: FXS

4. Click the Apply button to the right to save your

settings. If successful, Registered will show a green
icon.

5. Try making a test call on a handset plugged into your

modem’s green phone port.

IINET GROUP VOIP SETTINGS

iiNet

SIP domain – iinetphone.iinet.net.au
SIP server – sip.STATE*.iinet.net.au

Westnet

SIP domain – sip.westnet.com.au
SIP server – sip.STATE*.westnet.com.au

Internode

SIP domain & server – sip.internode.on.net

*Replace “STATE” with your state or
territory i.e. ACT, NSW, NT, QLD, SA, TAS,
VIC or WA.

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Warranty Information

1 How to claim under the warranty and your rights

1.1 In order to claim under the warranty, you should
contact us to advise that you wish to claim under
the warranty and answer any questions we have. We
will assess whether you are eligible to claim under
the warranty and determine, at our option and in
accordance with any specific terms that apply to the
relevant equipment, whether to repair or replace your
equipment, or provide a credit.

iiNet:

• Phone: 13 22 58

• Email: [e-mail]

Westnet:

• Phone: [phone]

• Email: [e-mail]

Internode:

• Phone: [phone]

• Email: [e-mail]

1.2 If we determine that your equipment needs to be
returned, you will be sent replacement equipment
and a return freight bag in which to return the faulty
equipment.

1.3 If the faulty equipment is not returned to us, with all
cables, accessories and components, within 21 days of
you receiving the replacement equipment and return
freight bag, you will be charged the full price for the
purchase of the equipment that we sent to you, plus
any shipping costs relating to the prepaid satchel that
was sent to you. You will also still be charged for the
original equipment and if the original equipment has
already been paid for, you will not be entitled to a
refund.

1.4 The warranty does not apply to faults caused by any of
the following (Non Covered Events):

a) any equipment not supplied by us;

b) any interference with or modification to the

equipment or a failure to use it in accordance with
instructions; or

c) damage caused by you or someone who has used

the equipment (for example misuse or exposure
to liquid or excessive heat); or

d) an external event (for example a fire or flood).

1.5 If on inspection of the returned equipment we
determine that the fault was caused by a Non Covered
Event, you will be charged for the original equipment
(or if the original equipment has already been paid
for, you will not be entitled to a refund) and the

replacement equipment, unless:

a) you have not used the replacement equipment;

b) and you return it to us in its unopened packaging,

in which case, you will not be charged for the
replacement equipment.

1.6 The repair or replacement of equipment may result in
loss of data (such as loss of telephone numbers stored
on your handset).

1.7 Goods presented for repair may be replaced by
refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the
goods. If your equipment is replaced with refurbished
equipment, the warranty applies in relation to that
refurbished equipment from the remainder of the
original Warranty Period or thirty days, whichever is
longer.

1.8 The benefits given to you by this warranty are in
addition to other rights and remedies you may have at
law.

1.9 Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.

1.10 This warranty is given by iiNet Limited (ACN 068 628

937) of 1/502 Hay Street, Subiaco, WA, 6008.
You can contact us on 13 22 58 or via email to
[e-mail] if you have any questions
regarding this warranty.

1.11 Latest Warranty Information: http://www.iinet.net.au/

about/legal/pdf/general-equipment-warranty.pdf

2 Warranty Period

Purchase: 24 Months

Rental: For the lifetime of the Rental Contract

2.1 You must notify us of the fault with your equipment
within the applicable Warranty Period (beginning from
the date you purchased the equipment)

2.2 We will repair, replace or provide credit for faulty
equipment provided by us at no cost to you, if you
notify us of the fault within the applicable Warranty
Period.

2.3 However, we will charge you for the repair or
replacement of faulty equipment, if the fault was
caused by a Non Covered Event.

2.4 If we decide to repair the equipment, you must give
us sufficient information to assess the fault, including
allowing us to test your personal computer.

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Support

iiNet Support

Available 24/7

13 22 58
[e-mail]

20

Westnet Support

Available 24/7

1300 786 068
[e-mail]

Internode Support

7am - Midnight (CST) 7 days

1300 788 233
[e-mail]

ACN 068 628 937