TG788vv3
Setup and User Guide
Copyright
Copyright ©1999-2017 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from
Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not
be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
Technicolor
1-5 rue Jeanne d’Arc
92130 Issy-les-Moulineaux
France
http://www.technicolor.com
Trademarks
The following trademarks may be used in this document:
• AllSeen™, AllSeen Alliance™, the AllSeen Alliance logo, AllJoyn™, the AllJoyn logo and the Designed for AllSeen logo are trademarks
of the AllSeen Alliance, Inc.
• AutoWAN sensing™ is a trademark of Technicolor.
• Qeo™ is a trademark of Qeo LLC, a subsidiary of Technicolor.
• Adobe®, the Adobe logo, Acrobat® and Adobe Reader® are trademarks or registered trademarks of Adobe Systems, Incorporated,
registered in the United States and/or other countries.
• Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries.
• Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
• CableLabs® and DOCSIS® are registered trademarks of CableLabs, Inc.
• DECT™ is a trademark of ETSI.
• DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified™ is a trademark of the Digital Living
Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.
• Ethernet™ is a trademark of the Xerox Corporation.
• EuroDOCSIS™, EuroPacketCable™ and PacketCable™ are trademarks of CableLabs, Inc.
• HomePNA™ and HPNA™ are trademarks of HomePNA, Inc.
• Linux™ is a trademark of Linus Torvalds.
• Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks of the Microsoft Corporation in the United States and/or other countries.
• MoCA® and the MoCA logo are registered trademarks of the Multimedia over Coax Alliance.
• The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
• UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
• UPnP™ is a certification mark of the UPnP Implementers Corporation.
• Wi-Fi Alliance®, Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. Wi-Fi CERTIFIED™, Wi-Fi
ZONE™, Wi-Fi Protected Access™, Wi-Fi Multimedia™, Wi-Fi Protected Setup™, WPA™, WPA2™ and their respective logos are trademarks of the Wi-Fi Alliance.
Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and
service marks are the property of their respective owners, where marked or not.
Document Information
Status: v2.0 (March 2017)
Reference: DMS3-CTC-25-281
Short Title: Setup and User Guide TG788vv3 R16.4 (en)
Contents
Contents
1 Getting started.......................................................................................................... 2
1.1 Features at a glance ...................................................................................................................................3
1.2 Product overview....................................................................................................................................... 4
1.2.1 Power ............................................................................................................................................................................... 5
1.2.2 Local network connections............................................................................................................................................6
1.2.3 Broadband connections..................................................................................................................................................7
1.2.4 Telephone services ........................................................................................................................................................ 8
1.2.5 Buttons............................................................................................................................................................................. 9
1.2.6 Status LEDs .................................................................................................................................................................. 10
2 Setting up your TG788vv3......................................................................................13
2.1 Attach the vertical stand..........................................................................................................................14
2.2 Connecting your TG788vv3 to your service provider’s network.......................................................15
2.3 Powering on your TG788vv3.................................................................................................................16
2.4 Connecting your wired devices.............................................................................................................. 17
2.5 Setting up your telephone network........................................................................................................ 18
2.6 Configure your TG788vv3 services...................................................................................................... 19
2.7 Set up a mobile fallback connection ..................................................................................................... 20
3 Wireless networking.................................................................................................22
3.1 Connecting your wireless client via WPS ..............................................................................................23
3.2 How to manually connect a wireless client............................................................................................25
3.3 Securing your wireless connection ........................................................................................................ 26
3.3.1 Configuring WPA(2)-PSK encryption .......................................................................................................................27
3.3.2 Configuring WPA-Enterprise encryption................................................................................................................. 28
3.4 Turning the wireless radio off/on at scheduled times.........................................................................29
4 TG788vv3 web interface .........................................................................................31
4.1 Accessing the TG788vv3 web interface...............................................................................................32
4.1.1 Accessing the TG788vv3 web interface from your local network .........................................................................33
4.1.2 Accessing your TG788vv3 from the Internet (Remote Assistance).....................................................................34
4.2 Account settings.......................................................................................................................................35
DMS3-CTC-25-281 v2.0
i
Contents
4.3 Cards..........................................................................................................................................................36
4.3.1 Gateway ........................................................................................................................................................................ 38
4.3.2 Broadband..................................................................................................................................................................... 39
4.3.3 Internet Access.............................................................................................................................................................40
4.3.4 Wireless ..........................................................................................................................................................................41
4.3.5 Local Network............................................................................................................................................................... 42
4.3.6 Devices ..........................................................................................................................................................................43
4.3.7 WAN Services ..............................................................................................................................................................44
4.3.8 Firewall...........................................................................................................................................................................45
4.3.9 Telephony .....................................................................................................................................................................46
4.3.10 Diagnostics.................................................................................................................................................................... 47
4.3.11 Assistance......................................................................................................................................................................48
4.3.12 Mobile............................................................................................................................................................................49
4.3.13 Management.................................................................................................................................................................50
4.3.14 Content Sharing ............................................................................................................................................................51
4.3.15 Printer Sharing.............................................................................................................................................................. 52
4.3.16 Parental Controls.......................................................................................................................................................... 53
4.3.17 IP Extras......................................................................................................................................................................... 54
4.3.18 Relay Setup ................................................................................................................................................................... 55
4.4 Backing up/restoring your configuration.............................................................................................. 56
5 Content and Printer Sharing....................................................................................57
5.1 Content sharing....................................................................................................................................... 58
5.1.1 Accessing the Samba server.......................................................................................................................................60
5.1.2 Accessing the DLNA server........................................................................................................................................61
5.2 Printer sharing.......................................................................................................................................... 62
5.2.1 Connect your USB printer to the TG788vv3 .......................................................................................................... 62
5.2.2 Enable the printer sharing service on your TG788vv3 ........................................................................................... 63
5.2.3 Installing the printer on your computer.....................................................................................................................64
6 Internet security ...................................................................................................... 65
6.1 Site blocking............................................................................................................................................. 66
6.2 Access control ..........................................................................................................................................67
6.3 DMZ......................................................................................................................................................... 68
7 Telephony................................................................................................................ 69
7.1 Phone book.............................................................................................................................................. 70
7.2 Viewing call logs....................................................................................................................................... 71
8 Support.....................................................................................................................72
8.1 General TG788vv3 troubleshooting.....................................................................................................73
8.2 Ethernet connection troubleshooting................................................................................................... 74
8.3 Wireless connection troubleshooting ....................................................................................................75
8.4 Reset to factory defaults..........................................................................................................................77
DMS3-CTC-25-281 v2.0
ii
About this Setup and User Guide
In this Setup and User Guide
The goal of this Setup and User Guide is to show you how to:
• Set up your TG788vv3 and local network.
• Configure and use the features of your TG788vv3.
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
The note symbol indicates that the text provides additional information about a topic.
Typographical Conventions
About this Setup and User Guide
Following typographical convention is used throughout this manual:
• This sample text
Example: For more information, visit us at www.technicolor.com
• This sample text indicates an internal link.
Example: If you want to know more about this Setup and User Guide, see “About this Setup and User Guide” on page 1.
• This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
• This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
indicates a hyperlink to a website.
.
DMS3-CTC-25-281 v2.0
1
1 Getting started
1 Getting started
Introduction
This chapter gives you a brief overview of the main features and components of your TG788vv3. After this chapter we will
start with the installation.
Do not connect any cables, or power on your TG788vv3 until instructed to do so in this Setup and User Guide.
Before you start
Carefully read the Safety Instructions and Regulatory Notices document included in your package before you continue
with the installation of your TG788vv3.
To p i c s
This chapter describes the following topics:
To p i c Page
1.1 Features at a glance 3
1.2 Product overview 4
DMS3-CTC-25-281 v2.0
2
1 Getting started
1.1 Features at a glance
Introduction
This section provides a brief overview of the main features of your TG788vv3.
Internet connection features
• Broadband Internet access via the integrated VDSL2 modem.
• (Fallback) mobile Internet access via the optional mobile Internet dongle.
For more information, see “2.7 Set up a mobile fallback connection” on page 20.
Local networking features
• Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “3 Wireless networking” on page 22.
• Wired access via Ethernet cable for your local network devices via the Ethernet interface.
For more information, see “2.4 Connecting your wired devices” on page 17.
• An Integrated media server allowing you to share your media with media players and other network devices. For more
information, see “5.1 Content sharing” on page 58.
• Turn your USB printer in a network printer thanks to the Printer Sharing feature. For more information, see “5.2 Printer
sharing” on page 62.
Telephony features
Your TG788vv3 offers Voice over IP (VoIP) connectivity for corded phones and IP phones.
For more information see “7 Telephony” on page 69
Security features
•The integrated firewall helps you protect your network from attacks from the Internet.
For more information see “4.3.8 Firewall” on page 45.
•The site blocking function allows you to block access to specific websites.
For more information, see “6.1 Site blocking” on page 66.
•The access control allows you to create access schedules for Internet access.
For more information, see “6.2 Access control” on page 67.
The TG788vv3 web interface
The TG788vv3 web interface allows you to configure your TG788vv3 via your web browser.
For more information, see “4 TG788vv3 web interface” on page 31.
DMS3-CTC-25-281 v2.0
3
1.2 Product overview
Overview
This section provides an overview of the different components of your TG788vv3:
To p i c Page
1.2.1 Power 5
1.2.2 Local network connections 6
1.2.3 Broadband connections 7
1.2.5 Buttons 9
1.2.6 Status LEDs 10
1 Getting started
DMS3-CTC-25-281 v2.0
4
1.2.1 Power
Overview
Power inlet
The power inlet () allows you to connect the power supply unit.
Only use the power supply unit that is supplied with this product, is supplied by your service provider or local product
dealer, or a replacement power supply unit provided by your service provider or local product dealer.
The use of other types of supplies is prohibited.
If you are not sure of the type of power supply needed, consult the product's user documentation or contact your
service provider or local product dealer.
1 Getting started
Power switch
The power switch () allows you to power on/off your TG788vv3.
DMS3-CTC-25-281 v2.0
5
1.2.2 Local network connections
Overview
Wireless access point
The built-in IEEE802.11n wireless access point provides wireless access to your wireless clients.
For more information, see “3 Wireless networking” on page 22.
1 Getting started
Ethernet switch
The Ethernet switch ( ) allows you to connect Ethernet devices (a computer, a smart TV, a Network-Attached
Storage (NAS), a set-top box, etc.) to your local network. For more information, see “2.4 Connecting your wired devices” on
page 17.
USB Port
The Hi-Speed USB (USB 2.0) port ( ) can be used to:
• Connect a USB mass storage device to share your content (for example, music, movies,…).
For more information, see “5.1 Content sharing” on page 58.
• Connect your USB printer and share it with other users on your network.
For more information, see “5.2 Printer sharing” on page 62.
• Connect a mobile Internet dongle to set up a mobile Internet connection that can work as a backup for your main Internet
connection. For more information, see “2.7 Set up a mobile fallback connection” on page 20.
DMS3-CTC-25-281 v2.0
6
1.2.3 Broadband connections
DSL
Overview
DSL port
This port allows you to connect your TG788vv3 to your service provider’s DSL network.
For more information, see “2.2 Connecting your TG788vv3 to your service provider’s network” on page 15.
1 Getting started
Mobile Internet dongle (optional)
If you purchased the optional mobile Internet dongle, and you have a mobile Internet subscription, you can set-up a mobile
data connection that can serve as a fallback Internet connection.
For more information, see “2.7 Set up a mobile fallback connection” on page 20.
DMS3-CTC-25-281 v2.0
7
1 Getting started
Phone
1.2.4 Telephone services
Overview
Phone Port
The Phone ( ) port(s) allow(s) you to connect a traditional phone, DECT base station or fax to your TG788vv3.
For more information, see “2.5 Setting up your telephone network” on page 18.
DMS3-CTC-25-281 v2.0
8
1.2.5 Buttons
WPS
Reset
Wireless
Overview
Power button
The Power ( ) button allows you turn your TG788vv3 on or off.
1 Getting started
Wireless button
The Wireless ( ) button allows you to manually disable the wireless interface of your TG788vv3. You can do this when
nobody is using the wireless network.
The LED on the Wireless button provides you information about the status of your wireless connection. For more
information, see “Wireless LED” on page 11.
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in an easy yet secure way without the need to
enter any of your wireless settings manually.
For more information, see “3.1 Connecting your wireless client via WPS” on page 23.
Recessed Reset button
The recessed Reset button allows you to reset your TG788vv3 to factory defaults.
For more information, see “8.4 Reset to factory defaults” on page 77.
DMS3-CTC-25-281 v2.0
9
1.2.6 Status LEDs
Introduction
On your TG788vv3 you can find a number of status LEDs that indicates the state of your TG788vv3.
1 Getting started
Power LED
Colour State Description
Green Solid on Power on, normal operation.
Red Solid on Power on, self-test failed, indicating device malfunction.
Orange Solid on Your TG788vv3 is starting up.
Off Your TG788vv3 is powered off.
Broadband LED
Colour State Description
Green Solid on DSL line synchronised.
Blinking Trying to detect carrier signal or pending DSL line synchronisation.
Off No DSL line connected.
- or Yo ur TG 78 8v v 3 p ow e r ed o f f.
DMS3-CTC-25-281 v2.0
10
Internet LED
Colour State Description
Green Solid on Connected to the Internet, no activity.
Blinking Connected to the Internet, sending/receiving data.
Red Blinking Trying to connect to the Internet.
Off No Internet connection.
Wireless LED
Colour State Description
Green Solid on The wireless interface is enabled, no wireless activity.
Blinking The wireless interface is enabled, wireless activity.
Off The wireless interface is disabled.
For more information about the Wireless button, see “Wireless button” on page 9.
1 Getting started
WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS.
Orange Blinking WPS registration ongoing.
Red Blinking Error occurred.
For more information about WPS, see “3.1 Connecting your wireless client via WPS” on page 23.
DMS3-CTC-25-281 v2.0
11
1 Getting started
Ethernet LED
Colour State Description
Green Solid on At least one active network device is connected to the Ethernet switch.
Blinking At least one Network device is connected to the Ethernet switch and
sending/receiving data.
Off No active Ethernet devices connected to the Ethernet switch.
TV LED
Colour State Description
Green Solid on Your digital TV service is up.
Blinking Your digital TV service is up and there is activity.
Off Your digital TV service is down or the digital TV service is not included in
your subscription .
Voice LED
Colour State Description
Green Solid on Your VoIP telephony service is up.
Blinking Your VoIP telephony service is up and there is activity.
Off Your VoIP telephony service is down or the VoIP telephony service is not
included in your subscription.
Upgrade LED
Colour State Description
Blue Solid on Software upgrade ongoing
Off No software upgrade ongoing
Do not power off your TG788vv3 or disconnect any cables as long as the Upgrade LED is on. Interrupting the
upgrade procedure may damage your TG788vv3.
DMS3-CTC-25-281 v2.0
12
2 Setting up your TG788vv3
2 Setting up your TG788vv3
Always follow the specific instructions of the service provider if provided.
Setting up your main services
Proceed as follows:
1 Attach the vertical stand.
For more information, see “2.1 Attach the vertical stand” on page 14.
2 Connect your TG788vv3 to your service provider’s network.
For more information, see “2.2 Connecting your TG788vv3 to your service provider’s network” on page 15.
3 Power on your TG788vv3.
For more information, see “2.3 Powering on your TG788vv3” on page 16.
4 Connect your network devices. To do this using:
A wireless connection, see “3 Wireless networking” on page 22.
A wired connection, see “2.4 Connecting your wired devices” on page 17.
We recommended you to first connect one computer/tablet (if possible via a wired connection), then complete
the rest of the procedure and as a final step connect the other (wired and/or wireless) devices.
5 Configure your TG788vv3 using the built-in web interface.
For more information, see “2.6 Configure your TG788vv3 services” on page 19.
Setting up additional services
When you subscribed you may have purchased additional services or items.
For more information on how to:
• Connect your phones, see “2.5 Setting up your telephone network” on page 18.
• Set up a mobile data fallback connection using a mobile Internet dongle, see “2.7 Set up a mobile fallback connection” on
page 20 for more information.
DMS3-CTC-25-281 v2.0
13
2 Setting up your TG788vv3
2.1 Attach the vertical stand
Procedure
Place the locking catches of the vertical stand into the slots on the TG788vv3 and slide the mountable stand into place.
DMS3-CTC-25-281 v2.0
14
2 Setting up your TG788vv3
DSL
2.2 Connecting your TG788vv3 to your service provider’s
network
Introduction
This section helps you to connect your TG788vv3 to your service provider’s network.
Connecting the cables
Proceed as follows:
1 Ta k e t he D S L c a b l e.
Only use the DSL cable provided in your package. Other DSL cables may not work optimally with the DSL
subscription that you purchased.
2 Plug one end of the cable in the grey DSL port on the back of your TG788vv3.
3 If your delivery:
Does not include a DSL splitter, plug the other end of the DSL cable into your telephone wall socket.
Includes a DSL splitter, plug the other end of the DSL cable into the DSL/Modem port of the DSL splitter. Plug the
(LINE) cable of the DSL splitter into your telephone wall socket.
A splitter/filter is a box that typically has the following connectors:
•A Line input
•A Phone/PSTN output
•A DSL/Modem output (optional)
DMS3-CTC-25-281 v2.0
15
2 Setting up your TG788vv3
2.3 Powering on your TG788vv3
Only use the power supply unit that is supplied with this product, is supplied by your service provider or local product
dealer, or a replacement power supply unit provided by your service provider or local product dealer.
The use of other types of supplies is prohibited.
If you are not sure of the type of power supply needed, consult the product's user documentation or contact your
service provider or local product dealer.
Procedure
Proceed as follows:
1 Plug the connector of the power supply unit into your TG788vv3 power inlet port ( ).
2 Plug the power supply unit into a nearby power outlet.
3 Press the power button to turn on your TG788vv3.
4 The LED turns on. Wait at least two minutes to allow your TG788vv3 to complete the startup phase.
DMS3-CTC-25-281 v2.0
16
2 Setting up your TG788vv3
2.4 Connecting your wired devices
To connect wireless clients, see “3 Wireless networking” on page 22.
To connect a set-top box for digital TV, first look for instructions in the documentation included in your package.
In some cases the set-top box will have to be connected to a dedicated Ethernet port (typically Ethernet port 4).
Requirements
• Both your network device (for example, a computer, a gaming console,…) and your TG788vv3 must have a free Ethernet
port.
• Your network device must be configured to obtain an IP address automatically. This should be the default setting.
Ethernet cable
In your package, you may find one or more cables with yellow connectors. These are Ethernet cables that you can use to
connect a local network device (a computer, an Ethernet printer, etc.).
Procedure
Proceed as follows:
1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG788vv3:
2 Connect the other end of the Ethernet cable to your network device.
3 Your device is now connected to your network.
DMS3-CTC-25-281 v2.0
Your TG788vv3 does not support Power over Ethernet (PoE). All network devices that are connected to the
TG788vv3 must be powered by their own power source.
17
2 Setting up your TG788vv3
2.5 Setting up your telephone network
Connecting corded phones
Connect your corded phone, DECT base station or fax to the green Phone port of your TG788vv3.
Be aware that emergency calls will not be possible when your Internet connection is down or your TG788vv3 is
powered off.
DMS3-CTC-25-281 v2.0
18
2 Setting up your TG788vv3
2.6 Configure your TG788vv3 services
Step1: Browse to the TG788vv3 web interface
Proceed as follows:
1 Browse to http://192.168.1.1
connected to your TG788vv3 (either wired or wirelessly).
2 The TG788vv3 web interface appears. By default, you are logged in as guest. This means that some items may be
hidden. To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label
of your TG788vv3 as password.
Step2: Check you Internet connection
Under Internet Access, check the status of your Internet connection. If it is not connected, click Internet Access, enter the
Username and Password for your Internet connection and then click Save.
Step3: Configure your wireless access points
1 Click Wireless. The Wireless page appears.
2 Change the following settings under Access Point:
a In the SSID name box, type the network name that you want to use for this access point (if you do not want to use the
default one).
b In the Security Mode list under Access Point, select the security mode that you want to use for this access point. We
recommend to use WPA+WPA2-PSK.
c In the Wireless Password box, type the wireless key that you want to use for this access point. The key must consist of
8 to 63 alphanumeric characters.
• Do not use WEP or None, since they are not secure.
• WPS will be disabled if you select WEP.
d Click Save.
3 (Re)connect your wireless client(s) to the TG788vv3 using the new wireless settings.
(this is the default IP address of your TG788vv3) on a computer or device that is currently
DMS3-CTC-25-281 v2.0
19
2 Setting up your TG788vv3
2.7 Set up a mobile fallback connection
Mobile fallback
Your TG788vv3 allows you to use mobile Internet as fallback for your main Internet connection. This means that your
TG788vv3 will automatically switch to the mobile Internet connection when your main Internet connection is down.
Depending on your subscription, downloading and uploading over the mobile Internet connection may results in
additional charges.
Your TG788vv3 will automatically switch back to the main Internet connection as soon as it becomes available again.
What do I need?
To set up mobile fallback connection, you need:
• A mobile Internet dongle
Only use the mobile Internet dongles provided by your service provider.
• A registered Security Identity Module (SIM) card.
Connect your mobile Internet dongle to the TG788vv3
Proceed as follows:
1 Make sure that the SIM card is correctly inserted in your mobile Internet dongle.
2 Plug the mobile Internet dongle into an available USB port of your TG788vv3.
3 Wait for two minutes to allow your TG788vv3 to detect the mobile Internet dongle.
Configure the mobile Internet connection
Proceed as follows:
1 Browse to the TG788vv3 web interface.
For more information, see “4.1.1 Accessing the TG788vv3 web interface from your local network” on page 33.
2 Click the Mobile 3G/4G card header.
DMS3-CTC-25-281 v2.0
20
3 The Mobile 3G/4G page appears. Click the Configuration tab.
2 Setting up your TG788vv3
4 Under Mobile Configuration, update the following fields if necessary:
APN:
Enter the Access Point Name (APN) of your service provider.
Operator Mode:
We recommend you to use the default setting, Automatic (let the TG788vv3 choose the best operator mode), unless
your service provider instructed you to select another mode.
PIN:
The PIN code of your SIM card.
This information should be provided by your service provider.
5 Under Network Authentication, provide the user name and password provided by your service provider.
If your service provider did not provide a user name and password, then leave the Username and Password box
empty. In this case authentication is not required.
6 Click Save and then click Connect.
7 The mobile connection is now up, but will not be used for Internet access unless your main Internet connection goes
down. Your main connection is always the preferred connection to the Internet.
DMS3-CTC-25-281 v2.0
21
Loading...