Technicolor TG589vn v3 User Manual
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appear in this document.
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Document Information
Status: v2.0 (February 2014)
Reference: DMS-CTC-20130614-0000
Short Title: Setup and User Guide MediaAccess TG589vn v3 R10.5.x
Contents
1 Getting Started ......................................................................................................... 2
1.1 Features at a Glance..................................................................................................................................3
1.2 Components .............................................................................................................................................. 4
1.2.1 Power ............................................................................................................................................................................... 5
1.2.2 Local Network Connection........................................................................................................................................... 6
1.2.3 Broadband Connection ................................................................................................................................................. 7
1.2.4 Buttons............................................................................................................................................................................. 8
1.2.5 Status LEDs .................................................................................................................................................................... 9
1.3 Preparing for the Installation................................................................................................................... 12
2 Installation................................................................................................................13
2.1 Connecting the TG589vn v3 to your Service Provider’s Network.....................................................14
2.2 Powering on the TG589vn v3.................................................................................................................16
2.3 Connecting Your Network Devices to the TG589vn v3 ....................................................................17
2.3.1 Setting up a Wireless Connection...............................................................................................................................18
2.3.2 Setting up a Wired Connection...................................................................................................................................19
2.4 Setting Up the 3G Fall-Back WAN Connection.................................................................................20
3 TG589vn v3 GUI..................................................................................................... 22
3.1 Access........................................................................................................................................................23
3.2 Components ............................................................................................................................................ 24
3.3 Protecting Access to the TG589vn v3 ................................................................................................. 26
4 The TG589vn v3 Wireless Access Point .................................................................27
4.1 Connecting Your Wireless Client via WPS ......................................................................................... 28
4.2 Connecting Your Wireless Client without WPS .................................................................................30
4.3 Connecting Your Wireless Client via QR Code.................................................................................. 31
4.4 Securing Your Wireless Connection......................................................................................................32
5 Saving Energy ......................................................................................................... 34
5.1 Code of Conduct.....................................................................................................................................35
5.2 ECO Manager......................................................................................................................................... 36
5.3 Manually Switching Off Services to Reduce Power ............................................................................37
6 Sharing Content...................................................................................................... 38
6.1 The Network File Server ........................................................................................................................40
6.2 The UPnP AV Media Server ................................................................................................................. 43
6.2.1 Configuring the UPnP AV Media Server .................................................................................................................44
6.2.2 Using the UPnP AV Media Server ............................................................................................................................45
6.3 The FTP Server ....................................................................................................................................... 47
6.4 Managing your Shared Content............................................................................................................ 49
6.5 Safely Removing your USB Storage Device.........................................................................................51
7 Network Services..................................................................................................... 52
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Contents
7.1 UPnP..........................................................................................................................................................53
7.1.1 Accessing Your TG589vn v3 via UPnP..................................................................................................................... 54
7.1.2 Managing your Internet connection via UPnP .........................................................................................................55
7.1.3 Configuring UPnP on the TG589vn v3..................................................................................................................... 57
7.1.4 Installing UPnP on Windows XP ................................................................................................................................58
7.2 Assigning a service (HTTP, FTP,...) to a Computer..........................................................................60
7.3 Dynamic DNS ......................................................................................................................................... 62
7.4 Network Time Server.............................................................................................................................. 63
8 Internet Security...................................................................................................... 64
8.1 Parental Control ...................................................................................................................................... 65
8.2 Firewall...................................................................................................................................................... 67
9 Support.................................................................................................................... 69
9.1 General TG589vn v3 Troubleshooting................................................................................................70
9.2 Wired Connection Troubleshooting ..................................................................................................... 71
9.3 Wireless Connection Troubleshooting..................................................................................................72
9.4 Content Sharing Troubleshooting .........................................................................................................73
9.5 Reset to Factory Defaults ...................................................................................................................... 74
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About this Setup and User Guide
In this Setup and User Guide
The goal of this Setup and User Guide is to show you:
Set up your TG589vn v3 and local network
Configure and use the main features of your TG589vn v3.
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
The note symbol indicates that the text provides additional information about a topic.
About this Setup and User Guide
Typographical Conventions
Following typographical convention is used throughout this manual:
This sample text indicates a hyperlink to a Web site.
Example: For more information, visit us at www.technicolor.com.
This sample text indicates an internal link.
Example: If you want to know more about guide, see “About this Setup and User Guide” on page 1.
This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
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1 Getting Started
1 Getting Started
Introduction
This chapter gives you a brief overview of the main features and components of the TG589vn v3. After this chapter we will
start with the installation.
Do not connect any cables to the TG589vn v3 until instructed to do so.
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1 Getting Started
1.1 Features at a Glance
Introduction
This section provides a brief overview of the main features of your TG589vn v3.
IPv6 Ready
Your TG589vn v3 is IPv6 ready. Internet Protocol version 6 (IPv6) is the next generation of Internet technologies aiming to
effectively support the ever-expanding Internet usage and functionality, and also to address security concerns that exist in an
IPv4 environment.
Internet connection features
Broadband Internet access via the integrated DSL modem.
The first chapters describe how to connect your TG589vn v3 to the Internet.
3G (Fall-back) High-speed Internet Access via the optional mobile USB adaptor.
For more information, see “2.4 Setting Up the 3G Fall-Back WAN Connection” on page 20.
Internet Security for your entire network.
For more information, see “8 Internet Security” on page 64.
Useful network tools like UPnP, Dynamic DNS and many more.
For more information, see “7 Network Services” on page 52.
Local networking features
Wired access for your local network devices via the Ethernet interface.
For more information, see “2.3 Connecting Your Network Devices to the TG589vn v3” on page 17.
Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “4 The TG589vn v3 Wireless Access Point” on page 27.
An Integrated Media Server allowing you to share your media with media players and other network devices. For more
information, see “6 Sharing Content” on page 38.
ECO label
Technicolor’s ECO label guarantees you that the TG589vn v3 is able to reduce its power consumption to an absolute
minimum. For more information, see “5 Saving Energy” on page 34.
TG589vn v3 configuration tools
The TG589vn v3 GUI allows you to configure your TG589vn v3 via your web browser.
For more information, see “3 TG589vn v3 GUI” on page 22.
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1.2 Components
Overview
This section provides an overview of the different components of the TG589vn v3:
Topic Page
1.2.1 Power 5
1.2.2 Local Network Connection 6
1.2.3 Broadband Connection 7
1.2.4 Buttons 8
1.2.5 Status LEDs 9
1 Getting Started
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1.2.1 Power
Overview
Power inlet
1 Getting Started
The power inlet () allows you to connect the power supply.
Only use the power supply delivered with your TG589vn v3.
Power switch
The power switch () allows you to power on/off your TG589vn v3.
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1.2.2 Local Network Connection
Overview
Wireless Access Point
1 Getting Started
The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless clients.
For more information, see “4 The TG589vn v3 Wireless Access Point” on page 27.
Ethernet switch
The Ethernet switch () allows you to connect an Ethernet device (for example, a computer) to your local network. For
more information, see “2.3 Connecting Your Network Devices to the TG589vn v3” on page 17.
A LED may be provided per Ethernet port to indicate link integrity (or activity).
LED Status Description
Solid on Device connected.
Blinking Device connected and sending/receiving data.
Off No device connected.
USB Port
The USB port () can be used to:
Connect a USB mass storage device to share your content (for example, music, movies,...):
On your local network via the Network File server or the UPnP AV Media Server.
On Internet via FTP.
For more information, see “6 Sharing Content” on page 38.
Connect a 3G mobile adaptor to set up a 3G connection that can work as a backup for your main Internet connection.
For more information, see “2.4 Setting Up the 3G Fall-Back WAN Connection” on page 20.
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1.2.3 Broadband Connection
Overview
DSL
DSL port
1 Getting Started
This port can be used to connect your TG589vn v3 to your service provider’s DSL network.
For more information, see “2.1 Connecting the TG589vn v3 to your Service Provider’s Network” on page 14.
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1.2.4 Buttons
Overview
WPS button
1 Getting Started
Reset
The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy way, without the need to
enter any of your wireless settings manually.
For more information, see “4.1 Connecting Your Wireless Client via WPS” on page 28.
ECO button
The ECO ( ) button allows you to disable your wireless access point. You can do this when you do not have any devices
that are connected to the wireless access point. This allows you to save the energy that the TG589vn v3 would be using for
the wireless access point. For more information, see “ECO button” on page 37.
Reset button
The Reset button allows you to reset your TG589vn v3 to factory defaults.
For more information, see “9.5 Reset to Factory Defaults” on page 74.
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1.2.5 Status LEDs
Introduction
On the front panel of your TG589vn v3, you can find a number of status LEDs, indicating the state of the device.
Power
Ethernet
USB
Wireless
Broadband
Internet
Upgrade
WPS
1 Getting Started
Power LED
Colour State Description
Green Solid on Power on, normal operation
Blinking Bootloader active (during upgrade)
Red Solid on Power on, self-test failed, indicating device malfunction
Orange Solid on Bootloader selftest
Blinking Bootloader active (during upgrade)
Off The TG589vn v3 is powered off.
Ethernet LED
Colour State Description
Green Solid on Network device connected to the Ethernet switch.
Blinking Network device connected to the Ethernet switch and sending/receiving
data.
Off No Ethernet connection on your local network
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USB LED
Colour State Description
Green Solid on Device(s) connected to the TG589vn v3’s USB port
Off No device connected to the TG589vn v3’s USB port
Wireless LED
Colour State Description
Green Solid on No wireless activity, WPA2-PSK or WPA-PSK encryption
Blinking Wireless activity, WPA2-PSK or WPA-PSK encryption
Orange Solid on No wireless activity, WEP encryption
Blinking Wireless activity, WEP encryption
Red Solid on No wireless activity, no security
Blinking Wireless activity, no security
1 Getting Started
Red/green Toggling Wireless client registration phase
Off Wireless access point disabled
Broadband LED
Colour State Description
Green Solid on DSL line synchronised
Blinking Trying to detect carrier signal or pending DSL line synchronisation
Off TG589vn v3 powered off.
Internet LED
Colour State Description
Green Solid on Connected to the Internet, no activity
Blinking Connected to the Internet, sending/receiving data
Red Solid on Failed to setup the Internet connection
Off No Internet connection
Upgrade LED
Colour State Description
Blue Solid on Software upgrade ongoing
Off No software upgrade ongoing
Do not power off your TG589vn v3 or disconnect any cables as long as the Upgrade LED is on. Interrupting the
upgrade procedure may damage your TG589vn v3.
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WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS
Orange Blinking WPS registration ongoing
Red Blinking Error occurred
For more information about WPS, see “4.1 Connecting Your Wireless Client via WPS” on page 28.
1 Getting Started
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1 Getting Started
1.3 Preparing for the Installation
DSL service requirements
Make sure that:
Your service provider activated the DSL service on your telephone line by your service provider.
You have the installation information (for example, user name, password, service profile,...) provided by your service
provider at hand.
Local connection requirements
Wireless connection
If you want to connect your computer using a wireless connection, your computer must be equipped with a WiFi-certified
wireless client adapter.
Wired connection
If you want to connect a computer using a wired connection, your computer must be equipped with an Ethernet Network
Interface Card (NIC).
Start with the installation
You are now ready to start with the installation of your TG589vn v3.
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2 Installation
Introduction
This chapter will help you to install your TG589vn v3.
Setting up your network
Proceed as follows:
1 Connect your TG589vn v3 to your service provider’s network.
For more information, see “2.1 Connecting the TG589vn v3 to your Service Provider’s Network” on page 14.
2 Power on the TG589vn v3.
For more information, see “2.2 Powering on the TG589vn v3” on page 16.
3 Connect your computer to the TG589vn v3.
For more information, see “2.3 Connecting Your Network Devices to the TG589vn v3” on page 17.
4 Share your content or media on your local network, continue with “6 Sharing Content” on page 38.
5 If you purchased the mobile USB adapter, setup the 3G backup connection.
For more information, see “2.4 Setting Up the 3G Fall-Back WAN Connection” on page 20.
2 Installation
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2 Installation
2.1 Connecting the TG589vn v3 to your Service Provider’s Network
Introduction
This section helps you to connect the TG589vn v3 to your service provider’s network.
Signal arriving at your home
The Line signal that arrives at your home consists the following components:
A Phone signal carrying the traffic for telephony.
This Phone signal is only used for communication over the traditional telephone network (PSTN). Voice over IP
communication will be carried by the DSL signal.
A DSL signal carrying the Internet traffic.
DSL Gateways have a built-in solution to remove the Phone component. No additional devices are needed, you can
connect them directly to the Line.
Telephones do not have this capability, so here you have to use a filter or splitter to remove the DSL signal.
What does a filter/splitter look like
A splitter/filter is a box that typically has the following connectors:
PHONE
Service
Provider
A Line input
This connector must be connected to the input signal that needs to be filtered.
A Phone/PSTN output
This connector offers filtered output signal. It only contains the Voice component and can only be used for connecting
phones.
A Modem/DSL output (optional)
This connector offers unfiltered output. It contains both the Phone and DSL signal and can be used to connect your
TG589vn v3.
DSL + Voice
LINE
MODEM
Filter/Splitter
Voice
DSL + Voice
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Connecting the cables
Proceed as follows:
1 Take the DSL cable. This is the grey cable that is included in your box.
2 Plug one end of the cable in the grey DSL port on the back of your TG589vn v3.
DSL
3 Plug the other end of the cable into the DSL/MODEM output port of your filter/splitter.
2 Installation
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2.2 Powering on the TG589vn v3
Procedure
Proceed as follows:
1 Connect the power cord to the power port of the TG589vn v3.
2 Plug the other end of the power cord into an electrical outlet.
3 Press the power button to turn on the TG589vn v3.
4 Wait at least two minutes to allow the TG589vn v3 to complete the start up phase.
2 Installation
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2 Installation
2.3 Connecting Your Network Devices to the TG589vn v3
Choose your connection method
To connect your device via:
A wireless connection, continue with “2.3.1 Setting up a Wireless Connection” on page 18.
A wired connection, continue with “2.3.2 Setting up a Wired Connection” on page 19.
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2 Installation
2.3.1 Setting up a Wireless Connection
The TG589vn v3 access point
Your TG589vn v3 is equipped with a wireless access point that supports the following standards:
IEEE 802.11n
IEEE 802.11g
IEEE 802.11b
Requirements
Your network device must be equipped with a WiFi-certified wireless client.
Connection speed
When setting up your wireless network, keep in mind that the following factors may have a negative impact on your wireless
connection speed:
The obstacles (walls, ceilings,...) between the wireless client and the access point.
Distance between the wireless client and the access point.
To fully benefit from the improved connection speed offered by the IEEE 802.11n standard, it is recommended to only
connect IEEE 802.11n wireless clients to your TG589vn v3. Connecting older (for example, IEEE 802.11g) wireless clients
may also slow down connection speed of the IEEE 802.11n capable clients.
If you have problems with your wireless performance, see “Poor Wireless Connectivity or Range” on page 72.
To set up a wireless connections
For more information on how to setup a wireless connection between your network device and your TG589vn v3, see “4 The
TG589vn v3 Wireless Access Point” on page 27.
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2.3.2 Setting up a Wired Connection
Requirements
Both your network device (for example, a computer, a gaming console,...) and TG589vn v3 must have a free Ethernet
port.
Your network device must be configured to obtain an IP address automatically. This is the default setting.
Ethernet cable
In your package, you will find a cable with yellow connectors. This is the Ethernet cable.
Procedure
Proceed as follows:
1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG589vn v3:
2 Installation
2 Connect the other end of the Ethernet cable to your network device.
The TG589vn v3 does not support Power over Ethernet (PoE). All network devices that are connected to the
TG589vn v3 must be powered by their own power source.
3 Your network device is now connected to your network. No additional configuration is needed unless specified by your
service provider.
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2 Installation
2.4 Setting Up the 3G Fall-Back WAN Connection
Introduction
Many SOHO (Small Offices, Home Offices) and SME (Small/Medium Enterprises) businesses choose DSL as their access
technology for a Wide Area Network (WAN) connection because this is typically cheaper than using leased lines. A dropout
of a DSL line can however have expensive consequences due to inaccessibility of the Internet and E-mail. Therefore backup
solutions are available that provide an alternative path when the DSL line is down.
For example it is possible to switch to 2G / 3G mobile access technologies such as GPRS, UMTS, HSDPA, HSUPA,
HSPA+, WIMAX and LTE when internet connectivity is not available via the main WAN connection. By plugging a mobile
USB adapter into one of the USB ports of your TG589vn v3, IP connectivity via a 2G / 3G network becomes possible.
3G is an umbrella-term to indicate the third generation mobile telephony technology. The services associated with 3G
provide the ability to transfer both voice data and non-voice data. 3G networks are the successors of the 2G networks, such
as the GSM networks and provide new services and higher data transfer speeds.
What do I need?
To start using 2G / 3G as a connection on the TG589vn v3, you need:
A mobile USB adapter
Only use the mobile USB adapters provided by your service provider.
A registered Security Identity Module (SIM) card.
Procedure
Proceed as follows:
1 Power off the TG589vn v3.
If you do not power off the TG589vn v3 first, the mobile USB adapter will not be detected.
2 Insert your SIM card into the mobile USB adapter.
3 Plug the mobile USB adapter in (one of ) the USB port(s) of your TG589vn v3:
4 Power on the TG589vn v3.
5 Now your mobile connection is up and ready to use.
If you need to remove your mobile USB adapter, make sure the TG589vn v3 is powered off first.
Result
TG589vn v3 will automatically enable your 3G backup connection when both of the following conditions are met:
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