TG588vv2
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Setup and User Guide
Copyright
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Copyright ©1999-2016 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from
Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not
be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
Technicolor
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92130 Issy-les-Moulineaux
France
http://www.technicolor.com
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Document Information
Status: v1.0 (March 2016)
Reference: DMS3-CTC-25-42
Short Title: Setup and User Guide TG588vv2 R16.1 (en)
Contents
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Contents
1 Getting started.......................................................................................................... 2
1.1 Features at a glance ...................................................................................................................................3
1.2 Product overview....................................................................................................................................... 4
1.2.1 Power ............................................................................................................................................................................... 5
1.2.2 Local network connections............................................................................................................................................6
1.2.3 Broadband connection ...................................................................................................................................................7
1.2.4 Buttons.............................................................................................................................................................................8
1.2.5 Status LEDs ....................................................................................................................................................................9
2 Setting up your TG588vv2...................................................................................... 11
2.1 Attach the vertical stand.......................................................................................................................... 12
2.2 Connecting your TG588vv2 to your service provider’s network ......................................................13
2.3 Powering on your TG588vv2.................................................................................................................14
2.4 Connecting your wired devices.............................................................................................................. 15
2.5 Configure your TG588vv2 services......................................................................................................16
2.6 Set up a mobile fallback connection...................................................................................................... 17
3 Wireless networking.................................................................................................19
3.1 Connecting your wireless client via WPS ............................................................................................. 20
3.2 How to manually connect a wireless client............................................................................................22
3.3 Connecting your wireless client by scanning a QR code ....................................................................23
3.4 Securing your wireless connection ........................................................................................................ 24
3.4.1 Configuring WPA(2)-PSK encryption ...................................................................................................................... 25
3.4.2 Configuring WPA-Enterprise encryption ................................................................................................................. 26
4 TG588vv2 web interface.........................................................................................27
4.1 Accessing the TG588vv2 web interface ............................................................................................. 28
4.1.1 Accessing the TG588vv2 web interface from your local network ........................................................................ 29
4.1.2 Accessing your TG588vv2 from the Internet (Remote Assistance) ....................................................................30
4.2 Account settings....................................................................................................................................... 31
4.3 Cards..........................................................................................................................................................32
4.3.1 Gateway .........................................................................................................................................................................33
4.3.2 Broadband..................................................................................................................................................................... 34
4.3.3 Internet Access............................................................................................................................................................. 35
4.3.4 Wireless ......................................................................................................................................................................... 36
4.3.5 Local Network................................................................................................................................................................37
4.3.6 Devices .......................................................................................................................................................................... 38
4.3.7 WAN Services .............................................................................................................................................................. 39
4.3.8 Firewall...........................................................................................................................................................................40
4.3.9 Diagnostics.....................................................................................................................................................................41
4.3.10 Assistance...................................................................................................................................................................... 42
4.3.11 Mobile 3G/4G.............................................................................................................................................................. 43
4.3.12 Management.................................................................................................................................................................44
4.3.13 Content Sharing ...........................................................................................................................................................45
4.4 Backing up/restoring your configuration.............................................................................................. 46
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Contents
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5 Internet security ...................................................................................................... 47
5.1 Time of Day (ToD) access control....................................................................................................... 48
5.2 DMZ......................................................................................................................................................... 49
6 Support.................................................................................................................... 50
6.1 General TG588vv2 troubleshooting .................................................................................................... 51
6.2 Ethernet connection troubleshooting....................................................................................................52
6.3 Wireless connection troubleshooting ....................................................................................................53
6.4 Reset to factory defaults......................................................................................................................... 55
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About this Setup and User Guide
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In this Setup and User Guide
The goal of this Setup and User Guide is to show you how to:
• Set up your TG588vv2 and local network.
• Configure and use the features of your TG588vv2.
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
The note symbol indicates that the text provides additional information about a topic.
Typographical Conventions
About this Setup and User Guide
Following typographical convention is used throughout this manual:
• This sample text
Example: For more information, visit us at www.technicolor.com
• This sample text indicates an internal link.
Example: If you want to know more about this Setup and User Guide, see “About this Setup and User Guide” on page 1.
• This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
• This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
indicates a hyperlink to a website.
.
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1 Getting started
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1 Getting started
Introduction
This chapter gives you a brief overview of the main features and components of your TG588vv2. After this chapter we will
start with the installation.
Do not connect any cables to or power on your TG588vv2 until instructed to do so in this Setup and User Guide.
Before you start
Carefully read the Safety Instructions and Regulatory Notices document included in your package before continuing with
the installation of your TG588vv2.
To p i c s
This chapter describes the following topics:
To p i c Page
1.1 Features at a glance 3
1.2 Product overview 4
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1.1 Features at a glance
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Introduction
This section provides a brief overview of the main features of your TG588vv2.
Internet connection features
• Broadband Internet access via the integrated VDSL2 modem.
• (Fallback) mobile Internet access via the optional mobile Internet dongle.
For more information, see “2.6 Set up a mobile fallback connection” on page 17.
• Internet security for your entire network.
For more information, see “5 Internet security” on page 47.
Local networking features
• Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “3 Wireless networking” on page 19.
• Wired access via Ethernet cable for your local network devices via the Ethernet interface.
For more information, see “2.4 Connecting your wired devices” on page 15.
1 Getting started
ECO
Technicolor is proud to offer you high-standard products with a variety of eco-friendly attributes. Next to carefully selected
plastics and packaging to minimize our ecological footprint, our products benefit from a unique combination of hardware
and software features that reduce energy consumption substantially.
The accompanying product documentation not only provides useful information on all the features of your product, but also
on its energy consumption. We strongly encourage you to carefully read the product documentation before putting your
equipment in service in order to get the best service it can offer you.
You can check www.technicolor.com/ch_regulatory
measurements, and means available to the user to further optimise the power consumption of your network equipment.
Technicolor’s ECO features guarantee you that your TG588vv2 is able to reduce its power consumption to an absolute
minimum.
The TG588vv2 web interface
The TG588vv2 web interface allows you to configure your TG588vv2 via your web browser.
For more information, see “4 TG588vv2 web interface” on page 27.
for information available on power consumption data, energy efficiency
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1.2 Product overview
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Overview
This section provides an overview of the different components of your TG588vv2:
To p i c Page
1.2.1 Power 5
1.2.2 Local network connections 6
1.2.3 Broadband connection 7
1.2.4 Buttons 8
1.2.5 Status LEDs 9
1 Getting started
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1.2.1 Power
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
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Overview
Power inlet
The power inlet () allows you to connect the power supply unit.
1 Getting started
Only use the power supply unit delivered with your TG588vv2.
Power switch
The power switch () allows you to power on/off your TG588vv2.
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1.2.2 Local network connections
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
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Overview
Wireless access point
The built-in IEEE802.11n wireless access point provides wireless access to your wireless clients.
For more information, see “3 Wireless networking” on page 19.
1 Getting started
Ethernet switch
The Ethernet switch ( ) allows you to connect Ethernet devices (a computer, a smart TV, a NAS drive, a set-top box, etc.)
to your local network. For more information, see “2.4 Connecting your wired devices” on page 15.
USB Port
The USB port ( ) can be used to:
• Connect a USB mass storage device to share your content (for example, music, movies,…).
• Connect a mobile Internet dongle to set up a mobile Internet connection that can work as a backup for your main Internet
connection.
For more information, see “5 Sharing content” on page 1.
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1.2.3 Broadband connection
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
DSL
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Overview
DSL port
This port can be used to connect your TG588vv2 to your service provider’s DSL network.
For more information, see “2.2 Connecting your TG588vv2 to your service provider’s network” on page 13.
1 Getting started
Mobile Internet dongle (optional)
If you purchased the optional mobile Internet dongle, you can set-up a mobile data connection that can serve as a fallback
Internet connection.
For more information, see “2.6 Set up a mobile fallback connection” on page 17.
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1.2.4 Buttons
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
WPS
Reset
Wireless
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Overview
Power button
The Power ( ) button allows you turn your TG588vv2 on or off.
1 Getting started
Wireless button
The Wireless ( ) button allows you to manually disable the wireless interface of your TG588vv2. You can do this when
nobody is using the wireless network.
The LED on the Wireless button provides you information about the status of your wireless connection. For more
information, see “Wireless LED” on page 10.
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy yet secure way without the
need to enter any of your wireless settings manually.
For more information, see “3.1 Connecting your wireless client via WPS” on page 20.
Reset pinhole button
The Reset pinhole button allows you to reset your TG588vv2 to factory defaults.
For more information, see “6.4 Reset to factory defaults” on page 55.
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1.2.5 Status LEDs
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Introduction
On your TG588vv2 you can find a number of status LEDs that indicates the state of your TG588vv2.
1 Getting started
Power LED
Colour State Description
Green Solid on Power on, normal operation.
Red Solid on Power on, self-test failed, indicating device malfunction.
Orange Solid on Your TG588vv2 is starting up.
Off Your TG588vv2 is powered off.
Broadband LED
Colour State Description
Green Solid on DSL line synchronised.
Blinking Trying to detect carrier signal or pending DSL line synchronisation.
Off No DSL line connected.
- or Your TG588vv2 powered off.
Internet LED
Colour State Description
Green Solid on Connected to the Internet, no activity.
Red Solid on No Internet connection.
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Blinking Connected to the Internet, sending/receiving data.
9
Wireless LED
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Colour State Description
Green Solid on The wireless interface is enabled, no wireless activity.
Blinking The wireless interface is enabled, wireless activity.
Off The wireless interface is disabled.
For more information about the Wireless button, see “Wireless button” on page 8.
WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS.
Orange Blinking WPS registration ongoing.
Red Blinking Error occurred.
For more information about WPS, see “3.1 Connecting your wireless client via WPS” on page 20.
1 Getting started
Ethernet LED
Colour State Description
Green Solid on At least one active network device is connected to the Ethernet switch.
Blinking At least one Network device is connected to the Ethernet switch and
sending/receiving data.
Off No active Ethernet devices connected to the Ethernet switch.
TV LED
Colour State Description
Green Solid on Your Digital TV service is up.
Blinking Your Digital TV service is up and there is activity.
Off Your Digital TV service is down.
Upgrade LED
Colour State Description
Blue Solid on Software upgrade ongoing
Off No software upgrade ongoing
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Do not power off your TG588vv2 or disconnect any cables as long as the Upgrade LED is on. Interrupting the
upgrade procedure may damage your TG588vv2.
10
2 Setting up your TG588vv2
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2 Setting up your TG588vv2
Setting up your main services
Proceed as follows:
1 Attach the vertical stand.
For more information, see “2.1 Attach the vertical stand” on page 12.
2 Connect your TG588vv2 to your service provider’s network.
For more information, see “2.2 Connecting your TG588vv2 to your service provider’s network” on page 13.
3 Power on your TG588vv2.
For more information, see “2.3 Powering on your TG588vv2” on page 14.
4 Connect your network devices. To do this using:
A wireless connection, see “3 Wireless networking” on page 19.
A wired connection, see “2.4 Connecting your wired devices” on page 15.
We recommended you to first connect one computer/tablet (if possible via a wired connection), then complete
the rest of the procedure and as a final step connect the other (wired and/or wireless) devices.
5 Configure your TG588vv2 using the built-in web interface.
For more information, see “2.5 Configure your TG588vv2 services” on page 16.
Setting up additional services
When you subscribed you may have purchased additional services or items. For more information on how to:
• Set up a mobile data fallback connection using a mobile Internet dongle, see “2.6 Set up a mobile fallback connection” on
page 17 for more information.
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2 Setting up your TG588vv2
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2.1 Attach the vertical stand
Procedure
Place the locking catches of the vertical stand into the slots on the TG588vv2 and slide the mountable stand into place.
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2 Setting up your TG588vv2
DSL
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2.2 Connecting your TG588vv2 to your service provider’s
network
Introduction
This section helps you to connect your TG588vv2 to your service provider’s network.
Connecting the cables
Proceed as follows:
1 Take the DSL cable. This is the grey cable that is included in your package.
Only use the DSL cable provided in your package. Other DSL cables may not work with the DSL subscription
that you purchased.
2 Plug one end of the cable in the grey DSL port on the back of your TG588vv2.
3 If your delivery:
Does not include a DSL splitter, plug the other end of the DSL cable into your telephone wall socket.
Includes a DSL splitter, plug the other end of the DSL cable into the DSL/Modem port of the DSL splitter. Plug the
(LINE) cable of the DSL splitter into your telephone wall socket.
A splitter/filter is a box that typically has the following connectors:
•A Line input
•A Phone/PSTN output
•A DSL/Modem output (optional)
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2.3 Powering on your TG588vv2
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Only use the power supply unit that is supplied with your TG588vv2. If your current power supply unit is broken,
contact your service provider or reseller.
Procedure
Proceed as follows:
1 Plug the connector of the power supply unit into your TG588vv2 power inlet port ( ).
2 Setting up your TG588vv2
2 Plug the power supply unit into a nearby power outlet.
3 Press the power button to turn on your TG588vv2.
4 The LED turns on. Wait at least two minutes to allow your TG588vv2 to complete the startup phase.
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2 Setting up your TG588vv2
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2.4 Connecting your wired devices
To connect wireless clients, see “3 Wireless networking” on page 19.
To connect a set-top box for digital TV, first look for instructions in the documentation included in your package.
In some cases the set-top box will have to be connected to a dedicated Ethernet port (typically Ethernet port 4).
Requirements
• Both your network device (for example, a computer, a gaming console,…) and your TG588vv2 must have a free Ethernet
port.
• Your network device must be configured to obtain an IP address automatically. This should be the default setting.
Ethernet cable
In your package, you may find one or more cables with yellow connectors. These are Ethernet cables that you can use to
connect a local network device (a computer, an Ethernet printer, etc.).
Procedure
Proceed as follows:
1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG588vv2:
2 Connect the other end of the Ethernet cable to your network device.
3 Your device is now connected to your network.
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Your TG588vv2 does not support Power over Ethernet (PoE). All network devices that are connected to the
TG588vv2 must be powered by their own power source.
15
2 Setting up your TG588vv2
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2.5 Configure your TG588vv2 services
Step1: Browse to the TG588vv2 web interface
Proceed as follows:
1 Browse to http://192.168.1.1
connected to your TG588vv2 (either wired or wirelessly).
2 The TG588vv2 web interface appears. By default, you are logged in as guest. This means that some items may be
hidden. To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label
of your TG588vv2 as password.
Step2: Check you Internet connection
Under Internet Access, check the status of your Internet connection. If it is not connected, click Internet Access, enter the
Username and Password for your Internet connection and then click Save.
Step3: Configure your wireless access points
1 Click Wireless. The Wireless page appears.
2 Change the following settings under Access Point:
a In the SSID name box, type the network name that you want to use for this access point (if you do not want to use the
default one).
b In the Security Mode list under Access Point, select the security mode that you want to use for this access point. We
recommend to use WPA+WPA2-PSK.
c In the Wireless Password box, type the wireless key that you want to use for this access point. The key must consist of
8 to 63 alphanumeric characters. For example: MyKey123.
Do not use WEP or None, since they are not secure.
WPS will be disabled if you select WEP.
3 Click Save.
4 Reconnect your wireless client(s) to the TG588vv2 using the new wireless settings.
(this is the default IP address of your TG588vv2) on a computer or device that is currently
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2 Setting up your TG588vv2
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2.6 Set up a mobile fallback connection
Mobile fallback
Your TG588vv2 allows you to use a mobile Internet connection as fallback connection for your main Internet connection.
This means that your TG588vv2 will automatically switch to the mobile Internet connection when your main Internet
connection is down.
Downloading and uploading over the mobile Internet connection may results in additional charges.
Your TG588vv2 will automatically switch back to the main Internet connection as soon as it becomes available again.
What do I need?
To set up mobile fallback connection, you need:
• A mobile Internet dongle
Only use the mobile Internet dongles provided by your service provider.
• A registered Security Identity Module (SIM) card.
Connect your mobile Internet dongle to the TG588vv2
Proceed as follows:
1 Make sure that the SIM card is correctly inserted in your mobile Internet dongle.
2 Plug the mobile Internet dongle into the USB port of your TG588vv2.
3 Wait for two minutes to allow your TG588vv2 to detect the mobile Internet dongle.
Configure the mobile Internet connection
Proceed as follows:
1 Browse to the TG588vv2 GUI.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click the Mobile 3G/4G card header.
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3 The Mobile 3G/4G page appears. Click the Configuration tab.
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2 Setting up your TG588vv2
4 Under Mobile Configuration, update the following fields if necessary:
APN:
Enter the Access Point Name (APN) of your service provider.
Operator Mode:
We recommend you to use the default setting, Automatic (let the TG588vv2 choose the best operator mode), unless
your service provider instructed you to select another mode.
PIN:
The PIN code of your SIM card.
This information should be provided by your service provider.
5 Under Network Authentication, provide the username and password provided by your service provider.
If your service provider did not provide a user name and password, then leave the Username and Password box
empty. In this case authentication is not required.
6 Click Save and then click Connect.
7 The mobile connection is now up, but will not be used for Internet access unless your main Internet connection goes
down. Your main connection is always the preferred connection to the Internet.
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3 Wireless networking
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Introduction
This section provides all information on how to use the wireless features of your TG588vv2.
Wireless access point
Your TG588vv2 comes with an integrated IEEE 802.11n wireless access point.
Configuring your wireless clients
For more information on how to make a wireless connection to your TG588vv2, see:
• “3.1 Connecting your wireless client via WPS” on page 20
• “3.2 How to manually connect a wireless client” on page 22
• “3.3 Connecting your wireless client by scanning a QR code” on page 23
Secure your wireless connection!
By default, the wireless access point of your TG588vv2 is not secured. This means that everyone who is within the
range of your TG588vv2 can access your network, with the possible consequences that:
• Your personal data on devices in your local network can be exposed and compromised.
• People may use your connection to access the Internet.
• Hackers may use your connection to commit crimes.
You can easily prevent this by securing your wireless access point. For more information, see “3.4 Securing your
wireless connection” on page 24.
3 Wireless networking
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3 Wireless networking
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3.1 Connecting your wireless client via WPS
WPS
Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your local network in a swift and easy way, without
the need to enter any of your wireless settings (network name, wireless key, encryption type).
Requirements
• Your wireless client must support WPS. Consult the documentation of your wireless client for this.
The following operating systems have native WPS support:
• Windows supports WPS from Windows Vista Service Pack 1 onwards.
• Android supports WPS from Android 4.0 (Ice Cream Sandwich) onwards.
• BlackBerry supports WPS from BlackBerry 6 onwards.
• Your TG588vv2 must use WPA2 PSK or WPA+WPA 2 PSK encryption or no encryption (default encryption).
WPS cannot be used in combination with the following encryptions:
•WPA2
•WPA
•WEP
• The WPS function must be enabled on your TG588vv2. This is the default setting.
WPS Methods
The following WPS methods are supported by your TG588vv2:
• Push Button Configuration (PBC):
You simply push the WPS button on both your wireless client and your TG588vv2 to connect them to each other. See
“Connect your wireless client WPS PBC” on page 20.
• PIN code entry on the wireless client:
You enter the PIN code of your TG588vv2 on the configuration utility of your wireless client to connect them to each
other. See “Connect your wireless client using WPS PIN code entry on the wireless client” on page 21.
• PIN code entry on your TG588vv2:
You enter the WPS PIN code of your wireless client on the TG588vv2 web interface to connect them to each other. For
more information, see “Connect your wireless client using WPS PIN code entry on your TG588vv2” on page 21.
Connect your wireless client WPS PBC
Make sure that you know how to start WPS on your wireless client before you start. Consult the documentation of
your wireless client for more information.
Proceed as follows:
1 Shortly press the WPS button on your TG588vv2:
WPS
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3 Wireless networking
1234-5678
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2 The WPS LED starts blinking orange. This indicates that your TG588vv2 is now searching for wireless clients that are in
registration mode. You now have two minutes to start WPS on your wireless client.
3 Start WPS PBC on your wireless client.
4 Your TG588vv2 provides its wireless settings to the wireless client.
5 At the end of the WPS process, the status of the WPS LED on your TG588vv2 will change to either of the following:
Solid green
This indicates that you successfully registered and connected this wireless client. You are now connected to your
TG588vv2 wireless network.
Blinking red
This indicates that your TG588vv2 could not find any wireless client in WPS pairing mode or that the exchange of the
wireless settings and/or registration failed. For more information, see “Cannot connect via WPS” on page 53.
Connect your wireless client using WPS PIN code entry on the wireless client
Proceed as follows:
1 Check the label on your TG588vv2 and note the following information:
The PIN code that is printed next to the WPS logo.
The Network Name.
These are the default values. If you already changed these settings, use the new settings instead.
2 Go to the WPS PIN code entry page of your wireless client. Consult the documentation of your wireless client for more
information.
3 Enter the PIN code,
Do not include the hyphen when entering the PIN code. For example, if the PIN code is 1234-5678, then enter
12345678.
4 Your wireless client may prompt you to select your access point. If this is the case, your access point will be listed with its
Network Name.
You can find the default network name on the product label of the TG588vv2.
Connect your wireless client using WPS PIN code entry on your TG588vv2
Proceed as follows:
1 Locate and note the WPS PIN of your wireless client. For more information, consult the documentation of your wireless
client.
2 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
3 Click Wireless. The Wireless page appears.
4 In the WPS Device PIN code box under Access Point, type the PIN code of your wireless client and click Set PIN code.
In case of problems
If you are having trouble connecting your wireless client via WPS, see “Cannot connect via WPS” on page 53 for more
instructions.
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3.2 How to manually connect a wireless client
Procedure
To connect a wireless client to the wireless network, configure that wireless client with the wireless settings (network name
and wireless key) of your access point.
If your TG588vv2 is still using the default wireless settings, use the network name (SSID) and wireless key that is printed on
the product label of your TG588vv2 (or product ID card if included).
You can always find back the current wireless settings via the TG588vv2 web interface. For more information, see
“Forgot your wireless key?” on page 53
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3.3 Connecting your wireless client by scanning a QR code
Introduction
Your TG588vv2 allows you to generate a Quick Response (QR) code that contains all wireless settings that are needed to
connect to the access point of your TG588vv2. You are then able to connect to the TG588vv2 wireless network by
scanning the generated code.
Target devices
This connection method is typically used for tablets and smartphones.
Requirements
Your wireless client must have:
• Your TG588vv2 is using the default network name (SSID) and wireless key. These settings are also printed on the
product label.
• Your TG588vv2 must use WPA-PSK + WPA2-PSK encryption.
• A camera to scan the code.
• An application (app) to interpret the QR code and connect to a wireless network.
Procedure
Proceed as follows:
1 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Wireless. The Wireless page appears.
3 Under QR Code, click Generate QR Code.
4 The wireless QR code appears.
You can now:
Scan the code directly from your screen.
Print this page and scan the code from paper.
5 Your app shows you the wireless settings included in the QR code and offers you to connect to the corresponding
wireless network.
6 Connect to the network.
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3.4 Securing your wireless connection
Introduction
We strongly recommend you to protect all wireless communication between any wireless client and your TG588vv2 with a
wireless key. This ensures that:
• Only clients that use the correct Network Name (SSID) and wireless key can connect to access point of your TG588vv2.
• All data passing through the wireless access point of your TG588vv2 is secured by adequate encryption.
Encryption types
The list below gives you an overview of the encryption types supported by your TG588vv2 and ordered by descending
security level; you will find the highest level of security at the top of the list:
• WPA-Enterprise (WPA-802.1X or simply WPA) encryption:
Wireless clients will authenticate to a specific Remote Authentication Dial In User Service (RADIUS) server. This
RADIUS server then provides the wireless key that must be used to encrypt its data. The RADIUS server regularly
updates this key at a specified interval.
• WPA-Personal (WPA-PSK) Encryption:
The wireless connection is secured with a pre-shared key that has been defined by the user. Wireless clients must be
configured with this key before they can connect to your TG588vv2. Your TG588vv2 supports the following WPA-PSK
versions (ordered by descending security):
WPA2 PSK: the most recent and most secure version of WPA-PSK.
Choose this version if you are sure that all your wireless clients support WPA2-PSK.
WPA+WPA2 PSK: this is a mixed mode.
WPA2-PSK is the preferred encryption type, but wireless clients that do not support WPA2-PSK can still use
WPA-PSK as encryption type.
Choose this option if not all of your wireless clients support WPA2-PSK, or if you are not sure. Wireless clients that
support WPA2-PSK will use WPA2-PSK, the others will use WPA-PSK.
•WEP Encryption:
The least safe encryption type used for wireless connections. Like WPA-PSK it uses a user-defined key, but WEP has
been proven to have security issues.
Although your TG588vv2 allows you to use WEP or no security, we strongly advise against using one of them!
Configuration
To secure your wireless network with:
• WPA-PSK encryption, continue with “3.4.1 Configuring WPA(2)-PSK encryption” on page 25.
• WPA encryption (via RADIUS), continue with “3.4.2 Configuring WPA-Enterprise encryption” on page 26.
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3.4.1 Configuring WPA(2)-PSK encryption
Procedure
Proceed as follows:
1 Browse to the TG588vv2.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Wireless. The Wireless page appears.
3 In the Security Mode list under Access Point, select one of the following modes:
WPA2-PSK
WPA-PSK + WPA2-PSK
For more information, see “Encryption types” on page 24.
4 In the Wireless Password box, type a the key of your choice. The key must consist of 8 to 63 alphanumeric characters.
For example: MyKey123.
5 Click Save.
6 Reconnect your wireless client(s) to your TG588vv2 using the new security settings.
For more information, see “3.1 Connecting your wireless client via WPS” on page 20 or “3.2 How to manually connect a
wireless client” on page 22.
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Requirements
• A RADIUS server must be readily set up on your local network.
Procedure
Proceed as follows:
1 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Wireless. The Wireless page appears.
3 In the Security Mode list under Access Point, select one of the following modes:
WPA2
WPA+WPA2
For more information, see “Encryption types” on page 24.
4 The following RADIUS settings are now available for configuration:
RADIUS Authentication Server's IP: enter the IP address of your RADIUS server.
RADIUS Authentication Server's port: enter the WPA RADIUS Port.
RADIUS Authentication Server's secret: enter the WPA RADIUS Key.
5 Click Save to apply your changes.
6 Reconnect your wireless client(s) to your TG588vv2.
For more information, see “3.2 How to manually connect a wireless client” on page 22.
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4 TG588vv2 web interface
Introduction
The TG588vv2 web interface allows you to configure your TG588vv2 using your web browser.
Overview
This chapter contains the following topics:
To p i c Page
“4.1 Accessing the TG588vv2 web interface” 29
“4.2 Account settings” 31
“4.3 Cards” 32
“4.4 Backing up/restoring your configuration” 46
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4.1 Accessing the TG588vv2 web interface
Introduction
You can access the TG588vv2 web interface from the following locations:
• From your local network.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
• From the Internet. Access from the Internet is disabled by default and can only be activated for a limited time.
For more information, see “4.1.2 Accessing your TG588vv2 from the Internet (Remote Assistance)” on page 30.
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4.1.1 Accessing the TG588vv2 web interface from your
local network
Procedure
Proceed as follows:
1 Browse to http://192.168.1.1
wirelessly).
192.168.1.1 is the default IP address of your TG588vv2. If you have changed the IP address of your TG588vv2,
use this IP address instead.
2 The TG588vv2 web interface appears. By default, you are logged in as guest. This means that some items may be
hidden. To view all items, click Sign In and enter your user name ( ) and password ( ).
If you did not change the default credentials, the user name is admin and the password is the ACCESS KEY that
is printed on the product label of your TG588vv2.
3 All cards are now available.
on a computer or device that is currently connected to your TG588vv2 (either wired or
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4.1.2 Accessing your TG588vv2 from the Internet (Remote
Assistance)
Introduction
Remote assistance allows you to grant access to your TG588vv2 from the Internet.
Security
The following security measures are applied:
• When activating remote assistance, a dedicated user account will be created. Only users with a correct user name and
password can access the TG588vv2 web interface.
• Only HTPP Secure (HTTPS) sessions are allowed.
Session duration
The remote session ends when one of the following conditions is met:
• You or the technical support disables remote assistance.
• Your TG588vv2 is restarted.
• After 30 minutes of inactivity on the remote side.
How to enable remote assistance
Proceed as follows.
1 Open a web browser on a computer that is connected to your local network (and TG588vv2).
2 Browse to your TG588vv2 web interface.
3 In the Assistance card, click the switch to put it in the position.
4 Your TG588vv2 enables remote assistance and displays the connection details in the assistance card.
Pass the connection details to the person that will be accessing your TG588vv2 from the Internet.
How to access your TG588vv2 from the Internet
If someone wants to access your TG588vv2 from the Internet, that person has to proceed as follows:
1 Open your web browser and browse to the URL displayed in the Assistance card.(for example,
https://131.141.151.161:55174
Yo u m u s t :
Use https.
Include the colon followed by the port number at the end.
2 Your browser may prompt you that it does not recognize the security certificate. If so, indicate that you want to continue.
3 The Sign in page appears. Enter the user name and password displayed in the Assistance card.
).
How to disable remote assistance
In the Assistance card, click the switch to put it in the position.
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In the upper-right corner of the page, you see the user name you signed in with.
When you click the arrow next to your user name, the following options appear:
• Change password
Click this option to change your password. The Change Password page appears.
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Type your current password in the first box, type your new password and confirm it. Click Change Password.
It is recommended to change the default password settings.
Choose a password that you can easily remember. If you forget your password the only option is to reset your
TG588vv2. For more information, see “6.4 Reset to factory defaults” on page 55.
• Sign out
Click this option to close the session and sign out.
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4.3 Cards
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Overview
The home page contains the following cards:
Card For more information, see…
Gateway “4.3.1 Gateway” on page 33
Broadband “4.3.2 Broadband” on page 34
Internet Access “4.3.3 Internet Access” on page 35
Wireless “4.3.4 Wireless” on page 36
Local Network “4.3.5 Local Network” on page 37
Devices “4.3.6 Devices” on page 38
WAN Services “4.3.7 WAN Services” on page 39
Firewall “4.3.8 Firewall” on page 40
Diagnostics “4.3.9 Diagnostics” on page 41
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Assistance “4.3.10 Assistance” on page 42
Mobile 3G/4G “4.3.11 Mobile 3G/4G” on page 43
Management “4.3.12 Management” on page 44
Content Sharing “4.3.13 Content Sharing” on page 45
Launch buttons
When pointing to a header, the following icons may appear:
Button Description
Click this button to view additional information.
Click this button to view or change the settings.
Toggle buttons
Some cards have an on/off switch in the header:
Button Description
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The service is currently enabled. Clicking this button will disable the service.
The service is currently disabled. Clicking this button will enable the service.
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The Gateway card
The Gateway card displays:
• The current version of the TG588vv2 firmware.
• A picture of your TG588vv2
The Gateway page
To open the Gateway page, click the Gateway card header:
The Gateway page allows you to:
• View basic information about your TG588vv2.
• View or change the time settings used by your TG588vv2.
•Restart your TG588vv2.
• Reset your TG588vv2 to factory defaults.
For more information, see “6.4 Reset to factory defaults” on page 55.
• Export your current configuration.
• Import a previously saved configuration.
• Upgrade the firmware of your TG588vv2 (if available).
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4.3.2 Broadband
The Broadband card
The Broadband card displays the current status of your broadband interface.
Broadband switch
In the Broadband card header, you can see whether your broadband interface is enabled or not. If the switch is set to:
• then the broadband interface is enabled. Clicking the switch will disable your broadband interface.
• then the broadband interface is disabled. Clicking the switch will enable your broadband interface.
The Broadband page
To open the Broadband page, click the Broadband card header.
The Broadband page displays information about your broadband connection.
In the upper-right corner, you can click show advanced to:
• Configure the broadband type.
• View additional statistics.
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4.3.3 Internet Access
The Internet Access card
The Internet Access card displays:
• The current status of your Internet connection.
• The WAN IP address
This is the IP address that your TG588vv2 uses for its communication on the Internet.
Internet Access switch
In the Internet Access card header, you can see whether your broadband interface is enabled or not. If the switch is set to:
• then your main Internet connection is enabled. Clicking the switch will disable your main Internet connection.
• then your main Internet connection is disabled. Clicking the switch will enable your main Internet connection.
Viewing additional settings
Click Internet Access. The Internet Access page appears and displays additional settings.
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4.3.4 Wireless
The Wireless card
The Wireless card displays:
• The status of the wireless access point (enabled or disabled).
• The network name (SSID) of the wireless access point.
Wireless ON/OFF switch
In the Wireless card header, you can see whether the wireless interface is enabled or not. If the switch is set to:
• then the wireless radio is enabled. Clicking the switch will disable the wireless radio. As a result all access points on
your TG588vv2 will be switched off.
• then the wireless radio is disabled. Clicking the switch will enable the wireless radio.
This is in fact the software equivalent of the Wireless button on the housing.
For more information, see “Wireless button” on page 8.
The Wireless page
Click the Wireless card header to open the Wireless page.
On the left of the Wireless page you can select the access point that you want to configure:
For each access point, you can:
• View or change the wireless interface settings.
• View or change the access point settings
• Start a WPS push button configuration
• Generate a QR code to connect a wireless client.
Configuration examples
In this Setup and User Guide you can find information on how to:
• Change the wireless security settings.
For more information, see “3.4 Securing your wireless connection” on page 24.
• Configure and use WPS.
For more information, see “3.1 Connecting your wireless client via WPS” on page 20.
• Use the QR code.
For more information, see “3.3 Connecting your wireless client by scanning a QR code” on page 23.
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The Local Network card
The Local Network card displays:
• The status of the DHCP server (enabled or disabled).
• The local IP address and netmask of your TG588vv2.
The Local Network page
To open the Local Network page, click the Local Network card header.
On the Local Network, you can:
• View or change the IP address of your TG588vv2.
• View or change the DHCP settings of your TG588vv2.
• Add or remove static DHCP leases for devices.
To view advanced settings, click show advanced in the upper-right corner.
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The Devices card
The Devices card displays the number of devices connected to:
• The Ethernet interface.
• Wireless interface.
Viewing additional settings
Click Devices card and click . The Local network page appears and allows you to:
• View a list of all devices in your local network.
• Configure Internet access rules for the devices in your local network.
For more information, see “5.1 Time of Day (ToD) access control” on page 48.
To view update the list, click refresh data in the upper-right corner.
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4.3.7 WAN Services
The WAN Services card
The WAN Services card displays:
•The DMZ status
For more information, see “5.2 DMZ” on page 49.
• The number of port forwarding rule that are defined.
Port forwarding allows you to forward incoming Internet traffic arriving on a specific port to a local device.
• The number of UPnP rules that are active.
UPnP-enabled games and applications automatically create port the necessary forwarding rules to run services on that
device.
Viewing additional settings
Click WAN services. The WAN Services page appears and allows you to:
• View or change the port forwarding rules
• View the active UPnP rules.
In the upper-right corner, you can click show advanced to:
• Configure a DMZ host.
For more information, see “5.2 DMZ” on page 49.
• Enable or disable UPnP services
• Configure Dynamic DNS
The dynamic DNS service allows you to assign a fixed DNS host name (for example mywebpage.dyndns.org) to a
broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic
DNS server updates its entry to match the fixed DNS host name the new IP address.
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4.3.8 Firewall
Introduction
Your TG588vv2 comes with an integrated firewall that helps you protect your network from attacks from the Internet. This
firewall has a number of predefined levels to allow you to adjust the firewall to your needs.
The default mode is normal. In normal mode, the firewall will:
• Allow all outbound connections and will silently drop all unknown incoming connections.
• Protect your TG588vv2 and local network against intrusions.
The Firewall card
The Firewall card displays current firewall level used.
Viewing additional settings
Click Firewall. The Firewall page appears and allows you to:
• Change the firewall level.
• Enable or disable response to Internet pings.
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The Diagnostics card
The Diagnostics card displays the following troubleshooting tools.
To o l Function
View DSL connection statistics.
Run ping and trace route test.
Run connection checks.
View port state and network
statistics.
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Click on the icon to open the corresponding tool.
Alternatively, you can click Diagnostics and then select the required tool.
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4.3.10 Assistance
Introduction
Remote assistance allows you to make your TG588vv2 web interface accessible from the Internet.
For more information, see “4.1.2 Accessing your TG588vv2 from the Internet (Remote Assistance)” on page 30.
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4.3.11 Mobile 3G/4G
Mobile fallback
Your TG588vv2 allows you to use a mobile Internet connection (3G, LTE or 4G) as fallback connection for your Internet
access. This means that your TG588vv2 offers you the possibility to automatically switch to the mobile Internet connection
when your main Internet connection is down.
The Mobile card
The Mobile card displays:
• The status of your mobile connection.
• The public IP address of the TG588vv2.
The Mobile page
To open the Mobile page, click Mobile.
The Mobile page allows you to:
• View information about the line and the mobile network status.
• Configure you mobile connection.
For more information, see “Configure the mobile Internet connection” on page 17.
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4.3.12 Management
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The Management card
The Management page
To open the Management page, click Management.
The Management page allows you to:
• Manage the user accounts of the TG588vv2 web interface.
• View event logs.
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4.3.13 Content Sharing
Introduction
If you connect a USB storage device to the USB port of your TG588vv2, you can share the content on your USB storage
device(s) with other devices that are connected to your local network (mostly computers).
For more information, see “5 Sharing content” on page 1.
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4.4 Backing up/restoring your configuration
Introduction
Once you have configured your TG588vv2 to your needs, it is recommended to back up your configuration for later use.
This way you can always return to your working configuration in case of problems.
Backing up your configuration
Proceed as follows:
1 Browse to your TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Gateway. The Gateway page appears.
3 Click Export.
4 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
5 The TG588vv2 prompts you to save your backup file.
Do not change the file extension.
6 Save your file to a location of your choice.
Do not edit the backup files as this may result in corrupt files making them worthless as configuration backup.
Restoring your configuration
Proceed as follows:
1 Browse to your TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Gateway. The Gateway page appears.
3 Under Import Configuration, click Browse, open your backup file and then click Import.
Backup files usually have .bin as extension.
4 The TG588vv2 restores your configuration.
5 The TG588vv2 restarts.
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5 Internet security
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5 Internet security
Overview
The TG588vv2 offers various options to secure your network and network connection:
To p i c Page
5.1 Time of Day (ToD) access control 48
5.2 DMZ 49
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5.1 Time of Day (ToD) access control
Introduction
Time of Day allows you to create access schedules for Internet access.
By default, all devices have permanent access to the Internet without any restriction. Time of Day allows you to limit a
device’s Internet access to specific times and days.
Warning
Make sure that:
• The persons using these devices are aware of the time schedule. This to avoid the loss of data due to unexpected service
interruption.
• You protect the TG588vv2 with a password. If not, all users would be able to change the access control rules.
Creating an access control rule for a device
Proceed as follows:
1 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Devices. The Devices page appears and lists all devices that have been connected to the TG588vv2.
3 Click the button of the device for which you want to create a rule.
4 The Time of day access control section appears.
5 Switch Enabled to .
6 In the Mode list, click
Allow if you want to specify at what time frames the device should have access the Internet.
Block if you want to specify at what time frames the device should not have access the Internet.
7 Enter the Start Time and Stop Time as h:mm (for example: 8:10, 23:59).
8 Next to Weekd ay s, select the days of the week on which you want this rule to be applied.
9 Click .
Disabling an access control rule for a device
By removing the access control rule, the device will regain permanent access to the Internet.
Proceed as follows:
1 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Devices. The Devices page appears.
3 Set the To D switch for the device to .
4 The device now has permanent access to the Internet.
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5.2 DMZ
Introduction
The TG588vv2 allows you to configure one local device as a De-Militarized Zone (DMZ) host. This means that:
• None of the TG588vv2 firewall rules will be applied to this device.
• All traffic originating from the Internet will be forwarded to this devices unless there is a specific port forwarding rule
defined or automatically created for a specific type of traffic.
Use a static address for the DMZ host
Make sure that your DMZ host uses a static IP address (you choose a fixed IP address) instead of a dynamic IP address (the
DHCP server assigns an IP address). If you use a dynamic IP address, the device might get a new IP address after some time
and the port forwarding rule will no longer be applied to the device and another device may unexpectedly be acting as the
DMZ host.
How to configure a device as DMZ host
1 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click WAN Services. The WAN services page appears.
3 In the upper-right corner, click show advanced. The DMZ section appears.
4 Switch Enabled to .
5 In the Destination box, type the IP address of the device that you want to use as the DMZ host.
6 Optionally, you can make exceptions on the DMZ by creating port mappings to direct specific traffic to other devices. To
do this, click Add new port mapping under Port forwarding table.
7 Click Save. DMZ is now active.
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6 Support
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Introduction
This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG588vv2.
If the suggestions do not resolve the problem, contact your service provider.
To p i c s
This chapter describes the following topics:
To p i c Page
6.1 General TG588vv2 troubleshooting 51
6.2 Ethernet connection troubleshooting 52
6.2 Ethernet connection troubleshooting 52
6.3 Wireless connection troubleshooting 53
6.4 Reset to factory defaults 55
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None of the LEDs light up (TG588vv2 does not work)
Make sure that:
• The TG588vv2 is plugged into a power socket outlet.
• You are using the correct power supply for your TG588vv2 device.
The power requirements for your TG588vv2 are clearly indicated on the identification label of the TG588vv2.
Only use the power supply unit that is supplied with your TG588vv2.
• The TG588vv2 is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
Make sure that:
• The DSL cable is correctly connected. For more information, see “2.2 Connecting your TG588vv2 to your service
provider’s network” on page 13.
• The DSL service is enabled on your telephone line. For more information, contact your Internet Service Provider.
•Check the Broadband settings on the web interface. Proceed as follows:
a Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
b In the Broadband card header, make sure that the switch is in the position.
6 Support
TG588vv2 unreachable
If you cannot access your TG588vv2 via your web browser, you might consider a hardware reset as described in “6.4 Reset to
factory defaults” on page 55.
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6.2 Ethernet connection troubleshooting
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Ethernet LED does not light up
Make sure that:
• The Ethernet cable is correctly connected to the Ethernet port on your TG588vv2 and your computer.
• You are using the correct cable type for your Ethernet equipment, which is at least UTP CAT5 with RJ-45 connectors.
6 Support
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6.3 Wireless connection troubleshooting
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Cannot connect via WPS
If you have trouble connecting your wireless client via WPS, try one of the following:
• The WPS session only lasts 2 minutes, make sure to press the WPS button on both devices within this time slot.
• Wait until the WPS LEDs of the TG588vv2 and other devices are off and then try again.
• Move the devices closer to each other.
• Make sure that the wireless inteface and WPS are enabled on the TG588vv2. Proceed as follows:
a Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
b Click Wireless. The Wireless page appears.
c In the Wireless card header, make sure that the switch is .
d In the upper-right corner, click show advanced.
e Under Access Point, make sure that:
• Broadcast SSID is switched to .
• WPS is switched to .
• Security mode is not WEP.
f If you made changes, click Save.
If the problem persists, configure your wireless client manually. For more information, see “3.2 How to manually connect a
wireless client” on page 22.
6 Support
Forgot your wireless key?
If you have changed the wireless settings manually and you don’t remember your settings, try one of the following:
1 Use a computer that is already connected to your network.
If none of your computers is connected to the wireless network, connect one with an Ethernet cable. For more
information, see “2.4 Connecting your wired devices” on page 15.
2 Browse to the web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
3 Click Wireless. The Wireless page appears.
4 Under Access Point, you can find the network name (SSID) and wireless key (password).
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The TG588vv2 does not appear in your wireless client’s access point list
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• Make sure that the TG588vv2 wireless interface is enabled.
a Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
b In the Wireless card header, make sure that the switch is .
• If the signal is low or not available, try to reposition the TG588vv2 for optimal performance.
• Change the wireless channel.
The TG588vv2 access point no longer available
If you were able to connect in the past, but can’t connect anymore:
• Make sure that the wireless client adapter is enabled (message like “radio on”).
• Make sure that the wireless client is still using the correct wireless settings (network name (SSID), security settings).
Poor Wireless Connectivity or Range
Try the following:
• Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG588vv2 for
optimal performance.
• Change the wireless channel.
• Use WPA(2)-PSK as encryption.
For more information, see “3.4 Securing your wireless connection” on page 24.
6 Support
Change the wireless channel
Proceed as follows:
1 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Wireless. The Wireless page appears.
3 In the Channel list under Interface, click a channel other than displayed in Current channel.
4 Click Save.
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6.4 Reset to factory defaults
Reset
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Resetting your TG588vv2
If at some point you can no longer connect to the TG588vv2 or you want to make a fresh install, it may be useful to perform
a reset to factory defaults.
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a
reconfiguration of your TG588vv2 will be needed.
Also your wireless clients will have to be re-associated, as described in “3 Wireless networking” on page 19.
Methods
You can choose between:
• Resetting the TG588vv2 via the web interface
• Reset the TG588vv2 via the Reset button
Resetting the TG588vv2 via the web interface
Proceed as follows:
1 Browse to the TG588vv2 web interface.
For more information, see “4.1.1 Accessing the TG588vv2 web interface from your local network” on page 29.
2 Click Gateway. The Gateway page appears.
3 Click Reset.
4 The TG588vv2 restores the factory default configuration and restarts.
6 Support
Reset the TG588vv2 via the Reset button
Proceed as follows:
1 Make sure the TG588vv2 is turned on.
2 Push the Reset button for at least 7 seconds and then release it.
3 The TG588vv2 restarts.
Your system administrator may have disabled the physical reset button of the TG588vv2. In this case, a hardware
reset to defaults is not possible.
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TECHNICOLOR
NickDJ.co.uk
1-5 rue Jeanne d’Arc
92130 Issy les Moulineaux
France
www.technicolor.com
Copyright © 2016 Technicolor. All rights reserved. DMS3-CTC-25-42 v1.0.
All tradenames referenced are service marks, trademarks, or registered
trademarks of their respective companies.
Specifications subject to change without notice.
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