TG588vv2
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Setup and User Guide
Copyright
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Copyright ©1999-2016 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from
Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not
be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
Technicolor
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92130 Issy-les-Moulineaux
France
http://www.technicolor.com
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Document Information
Status: v1.0 (March 2016)
Reference: DMS3-CTC-25-42
Short Title: Setup and User Guide TG588vv2 R16.1 (en)
Contents
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Contents
1 Getting started.......................................................................................................... 2
1.1 Features at a glance ...................................................................................................................................3
1.2 Product overview....................................................................................................................................... 4
1.2.1 Power ............................................................................................................................................................................... 5
1.2.2 Local network connections............................................................................................................................................6
1.2.3 Broadband connection ...................................................................................................................................................7
1.2.4 Buttons.............................................................................................................................................................................8
1.2.5 Status LEDs ....................................................................................................................................................................9
2 Setting up your TG588vv2...................................................................................... 11
2.1 Attach the vertical stand.......................................................................................................................... 12
2.2 Connecting your TG588vv2 to your service provider’s network ......................................................13
2.3 Powering on your TG588vv2.................................................................................................................14
2.4 Connecting your wired devices.............................................................................................................. 15
2.5 Configure your TG588vv2 services......................................................................................................16
2.6 Set up a mobile fallback connection...................................................................................................... 17
3 Wireless networking.................................................................................................19
3.1 Connecting your wireless client via WPS ............................................................................................. 20
3.2 How to manually connect a wireless client............................................................................................22
3.3 Connecting your wireless client by scanning a QR code ....................................................................23
3.4 Securing your wireless connection ........................................................................................................ 24
3.4.1 Configuring WPA(2)-PSK encryption ...................................................................................................................... 25
3.4.2 Configuring WPA-Enterprise encryption ................................................................................................................. 26
4 TG588vv2 web interface.........................................................................................27
4.1 Accessing the TG588vv2 web interface ............................................................................................. 28
4.1.1 Accessing the TG588vv2 web interface from your local network ........................................................................ 29
4.1.2 Accessing your TG588vv2 from the Internet (Remote Assistance) ....................................................................30
4.2 Account settings....................................................................................................................................... 31
4.3 Cards..........................................................................................................................................................32
4.3.1 Gateway .........................................................................................................................................................................33
4.3.2 Broadband..................................................................................................................................................................... 34
4.3.3 Internet Access............................................................................................................................................................. 35
4.3.4 Wireless ......................................................................................................................................................................... 36
4.3.5 Local Network................................................................................................................................................................37
4.3.6 Devices .......................................................................................................................................................................... 38
4.3.7 WAN Services .............................................................................................................................................................. 39
4.3.8 Firewall...........................................................................................................................................................................40
4.3.9 Diagnostics.....................................................................................................................................................................41
4.3.10 Assistance...................................................................................................................................................................... 42
4.3.11 Mobile 3G/4G.............................................................................................................................................................. 43
4.3.12 Management.................................................................................................................................................................44
4.3.13 Content Sharing ...........................................................................................................................................................45
4.4 Backing up/restoring your configuration.............................................................................................. 46
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Contents
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5 Internet security ...................................................................................................... 47
5.1 Time of Day (ToD) access control....................................................................................................... 48
5.2 DMZ......................................................................................................................................................... 49
6 Support.................................................................................................................... 50
6.1 General TG588vv2 troubleshooting .................................................................................................... 51
6.2 Ethernet connection troubleshooting....................................................................................................52
6.3 Wireless connection troubleshooting ....................................................................................................53
6.4 Reset to factory defaults......................................................................................................................... 55
DMS3-CTC-25-42 v1.0
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About this Setup and User Guide
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In this Setup and User Guide
The goal of this Setup and User Guide is to show you how to:
• Set up your TG588vv2 and local network.
• Configure and use the features of your TG588vv2.
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
The note symbol indicates that the text provides additional information about a topic.
Typographical Conventions
About this Setup and User Guide
Following typographical convention is used throughout this manual:
• This sample text
Example: For more information, visit us at www.technicolor.com
• This sample text indicates an internal link.
Example: If you want to know more about this Setup and User Guide, see “About this Setup and User Guide” on page 1.
• This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
• This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
indicates a hyperlink to a website.
.
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1 Getting started
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1 Getting started
Introduction
This chapter gives you a brief overview of the main features and components of your TG588vv2. After this chapter we will
start with the installation.
Do not connect any cables to or power on your TG588vv2 until instructed to do so in this Setup and User Guide.
Before you start
Carefully read the Safety Instructions and Regulatory Notices document included in your package before continuing with
the installation of your TG588vv2.
To p i c s
This chapter describes the following topics:
To p i c Page
1.1 Features at a glance 3
1.2 Product overview 4
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1.1 Features at a glance
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Introduction
This section provides a brief overview of the main features of your TG588vv2.
Internet connection features
• Broadband Internet access via the integrated VDSL2 modem.
• (Fallback) mobile Internet access via the optional mobile Internet dongle.
For more information, see “2.6 Set up a mobile fallback connection” on page 17.
• Internet security for your entire network.
For more information, see “5 Internet security” on page 47.
Local networking features
• Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “3 Wireless networking” on page 19.
• Wired access via Ethernet cable for your local network devices via the Ethernet interface.
For more information, see “2.4 Connecting your wired devices” on page 15.
1 Getting started
ECO
Technicolor is proud to offer you high-standard products with a variety of eco-friendly attributes. Next to carefully selected
plastics and packaging to minimize our ecological footprint, our products benefit from a unique combination of hardware
and software features that reduce energy consumption substantially.
The accompanying product documentation not only provides useful information on all the features of your product, but also
on its energy consumption. We strongly encourage you to carefully read the product documentation before putting your
equipment in service in order to get the best service it can offer you.
You can check www.technicolor.com/ch_regulatory
measurements, and means available to the user to further optimise the power consumption of your network equipment.
Technicolor’s ECO features guarantee you that your TG588vv2 is able to reduce its power consumption to an absolute
minimum.
The TG588vv2 web interface
The TG588vv2 web interface allows you to configure your TG588vv2 via your web browser.
For more information, see “4 TG588vv2 web interface” on page 27.
for information available on power consumption data, energy efficiency
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1.2 Product overview
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Overview
This section provides an overview of the different components of your TG588vv2:
To p i c Page
1.2.1 Power 5
1.2.2 Local network connections 6
1.2.3 Broadband connection 7
1.2.4 Buttons 8
1.2.5 Status LEDs 9
1 Getting started
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1.2.1 Power
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
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Overview
Power inlet
The power inlet () allows you to connect the power supply unit.
1 Getting started
Only use the power supply unit delivered with your TG588vv2.
Power switch
The power switch () allows you to power on/off your TG588vv2.
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1.2.2 Local network connections
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
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Overview
Wireless access point
The built-in IEEE802.11n wireless access point provides wireless access to your wireless clients.
For more information, see “3 Wireless networking” on page 19.
1 Getting started
Ethernet switch
The Ethernet switch ( ) allows you to connect Ethernet devices (a computer, a smart TV, a NAS drive, a set-top box, etc.)
to your local network. For more information, see “2.4 Connecting your wired devices” on page 15.
USB Port
The USB port ( ) can be used to:
• Connect a USB mass storage device to share your content (for example, music, movies,…).
• Connect a mobile Internet dongle to set up a mobile Internet connection that can work as a backup for your main Internet
connection.
For more information, see “5 Sharing content” on page 1.
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1.2.3 Broadband connection
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
DSL
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Overview
DSL port
This port can be used to connect your TG588vv2 to your service provider’s DSL network.
For more information, see “2.2 Connecting your TG588vv2 to your service provider’s network” on page 13.
1 Getting started
Mobile Internet dongle (optional)
If you purchased the optional mobile Internet dongle, you can set-up a mobile data connection that can serve as a fallback
Internet connection.
For more information, see “2.6 Set up a mobile fallback connection” on page 17.
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1.2.4 Buttons
TG588v v2
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
*CPYYWWPPXX1234X*
*CPYYWWPP45XX1234X*
*CPYYWWPP5XX1234X*
*CPYYWWP1234X*
wireless user codes
Network Name: TNCAPVVVVVV
1234-5678
Wireless Key: 1234ABCDEF
WPS
Reset
Wireless
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Overview
Power button
The Power ( ) button allows you turn your TG588vv2 on or off.
1 Getting started
Wireless button
The Wireless ( ) button allows you to manually disable the wireless interface of your TG588vv2. You can do this when
nobody is using the wireless network.
The LED on the Wireless button provides you information about the status of your wireless connection. For more
information, see “Wireless LED” on page 10.
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy yet secure way without the
need to enter any of your wireless settings manually.
For more information, see “3.1 Connecting your wireless client via WPS” on page 20.
Reset pinhole button
The Reset pinhole button allows you to reset your TG588vv2 to factory defaults.
For more information, see “6.4 Reset to factory defaults” on page 55.
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1.2.5 Status LEDs
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Introduction
On your TG588vv2 you can find a number of status LEDs that indicates the state of your TG588vv2.
1 Getting started
Power LED
Colour State Description
Green Solid on Power on, normal operation.
Red Solid on Power on, self-test failed, indicating device malfunction.
Orange Solid on Your TG588vv2 is starting up.
Off Your TG588vv2 is powered off.
Broadband LED
Colour State Description
Green Solid on DSL line synchronised.
Blinking Trying to detect carrier signal or pending DSL line synchronisation.
Off No DSL line connected.
- or Your TG588vv2 powered off.
Internet LED
Colour State Description
Green Solid on Connected to the Internet, no activity.
Red Solid on No Internet connection.
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Blinking Connected to the Internet, sending/receiving data.
9
Wireless LED
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Colour State Description
Green Solid on The wireless interface is enabled, no wireless activity.
Blinking The wireless interface is enabled, wireless activity.
Off The wireless interface is disabled.
For more information about the Wireless button, see “Wireless button” on page 8.
WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS.
Orange Blinking WPS registration ongoing.
Red Blinking Error occurred.
For more information about WPS, see “3.1 Connecting your wireless client via WPS” on page 20.
1 Getting started
Ethernet LED
Colour State Description
Green Solid on At least one active network device is connected to the Ethernet switch.
Blinking At least one Network device is connected to the Ethernet switch and
sending/receiving data.
Off No active Ethernet devices connected to the Ethernet switch.
TV LED
Colour State Description
Green Solid on Your Digital TV service is up.
Blinking Your Digital TV service is up and there is activity.
Off Your Digital TV service is down.
Upgrade LED
Colour State Description
Blue Solid on Software upgrade ongoing
Off No software upgrade ongoing
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Do not power off your TG588vv2 or disconnect any cables as long as the Upgrade LED is on. Interrupting the
upgrade procedure may damage your TG588vv2.
10
2 Setting up your TG588vv2
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2 Setting up your TG588vv2
Setting up your main services
Proceed as follows:
1 Attach the vertical stand.
For more information, see “2.1 Attach the vertical stand” on page 12.
2 Connect your TG588vv2 to your service provider’s network.
For more information, see “2.2 Connecting your TG588vv2 to your service provider’s network” on page 13.
3 Power on your TG588vv2.
For more information, see “2.3 Powering on your TG588vv2” on page 14.
4 Connect your network devices. To do this using:
A wireless connection, see “3 Wireless networking” on page 19.
A wired connection, see “2.4 Connecting your wired devices” on page 15.
We recommended you to first connect one computer/tablet (if possible via a wired connection), then complete
the rest of the procedure and as a final step connect the other (wired and/or wireless) devices.
5 Configure your TG588vv2 using the built-in web interface.
For more information, see “2.5 Configure your TG588vv2 services” on page 16.
Setting up additional services
When you subscribed you may have purchased additional services or items. For more information on how to:
• Set up a mobile data fallback connection using a mobile Internet dongle, see “2.6 Set up a mobile fallback connection” on
page 17 for more information.
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2 Setting up your TG588vv2
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2.1 Attach the vertical stand
Procedure
Place the locking catches of the vertical stand into the slots on the TG588vv2 and slide the mountable stand into place.
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2 Setting up your TG588vv2
DSL
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2.2 Connecting your TG588vv2 to your service provider’s
network
Introduction
This section helps you to connect your TG588vv2 to your service provider’s network.
Connecting the cables
Proceed as follows:
1 Take the DSL cable. This is the grey cable that is included in your package.
Only use the DSL cable provided in your package. Other DSL cables may not work with the DSL subscription
that you purchased.
2 Plug one end of the cable in the grey DSL port on the back of your TG588vv2.
3 If your delivery:
Does not include a DSL splitter, plug the other end of the DSL cable into your telephone wall socket.
Includes a DSL splitter, plug the other end of the DSL cable into the DSL/Modem port of the DSL splitter. Plug the
(LINE) cable of the DSL splitter into your telephone wall socket.
A splitter/filter is a box that typically has the following connectors:
•A Line input
•A Phone/PSTN output
•A DSL/Modem output (optional)
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2.3 Powering on your TG588vv2
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Only use the power supply unit that is supplied with your TG588vv2. If your current power supply unit is broken,
contact your service provider or reseller.
Procedure
Proceed as follows:
1 Plug the connector of the power supply unit into your TG588vv2 power inlet port ( ).
2 Setting up your TG588vv2
2 Plug the power supply unit into a nearby power outlet.
3 Press the power button to turn on your TG588vv2.
4 The LED turns on. Wait at least two minutes to allow your TG588vv2 to complete the startup phase.
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