Fleur Broadband
Contents
What next? 3
How to set up your router 4
How to connect your devices 7
Having trouble connecting? 9
That’s it! 10
What is in your pack?
In your pack you should nd all the below items.
Your router
Stand
Power supply 2 lters
2
Grey & yellow
ethernet cables
Keep me card
Technicolor Gateway Wireless Settings
Details to set up a wireless connection
to your Tecnicolor Gateway
Network Name TNCAPEXXXXX
WPA Key XXXXXXXXXX
WPS PIN XXXX-XXXX
Serial Number CPXXXXXXXXX
Router Admin 192.168.1.1
Access Key 5GXXXXXX
What next?
Your activation date
It is important that you do not plug in this router before the go live date,
otherwise you will not be able to connect to our network. Also, your internet
connection with your current provider (if you have one) will stop working as
soon as you unplug their equipment. Don’t worry if you do unplug it though,
your previous broadband connection will be re-instated when you plug in their
router again.
Connection
The way in which your router should be connected will depend on what type
of socket you have. You are likely to have either of the following sockets:
This type of master socket is pre-ltered
and will have 2 ports visible. If you have
this type of socket, please follow Setup
1 on page 4.
This type of master socket requires additional
lters which are supplied in this pack. If you
have this type of socket please follow Setup
2 on page 5.
3
How to set up your router
Setup 1
4
32
Filters
are not
required for
this setup
1. Connect the power supply to the power socket on your router and into
an electrical mains socket.
2. Connect the grey cable into the DSL port on the router and into the TOP
port on the BT socket.
3. Connect devices directly into your router using the yellow cable. Plug
one end into one of the yellow sockets on your router and the other into
the network port of your device or, to connect your devices wirelessly,
simply follow the instructions on page 7.
4. Press the power button on your router. The router lights will icker
briey while the broadband is activating.
1
4
How to set up your router
Setup 2
4
2
1. Connect the power supply to the power socket on your router and into
an electrical mains socket.
2. Connect the grey cable into the grey DSL port on the router, plugging the
other end into the modem or DSL port of the lter. Then, plug the lter
into your phone socket and your home phone into the phone port of the
lter.
3. Connect devices directly into your router using the yellow cable. Plug
one end into one of the yellow sockets on your router and the other into
the network port of your device. Or, to connect your devices wirelessly,
simply follow the instructions on page 7.
4. Press the power button on your router. The router lights will icker
briey while the broadband is activating.
3
1
5
How to set up your router
Let’s have a 10 minute break while your broadband is activating. After this,
the router internet light will be green and the internet is ready to use.
From this point onwards you should keep your router switched on.
Switching off your router will affect the broadband performance.
If the router ‘Broadband’ or ‘Internet’ light remains red/off after 10 minutes
then there is a potential connection issue that the Fleur broadband support
team can help you with. Just give them a call on 0333 320 4020 for assistance.
Want to get the most from your broadband?
Please visit the FAQs section of our website. Under the Broadband tab, you can
nd our useful guide called ‘How to Get the Most from your Broadband’.
It provides an explanation for multiple factors which can affect broadband
speeds, such as: multiple users; range; location and interference; plus the
devices which can improve coverage in the house, and wireless security.
6
How to connect your devices
To connect your devices via Wi-Fi
To connect your internet-enabled devices such as smartphones, laptops,
tablets, smart TVs and games consoles to the Wi-Fi network, please follow the
steps below:
1. Make a note of your network name and wireless key. These can be found
on the sticker on the bottom of your router, and on a plastic card which
came in the box along with your router.
2. Search for the network name on your device.
3. Once you have found the right network and selected it, you will be
prompted for a password or security key – this is your wireless key.
4. Enter your wireless key and you should be connected to your home Wi-Fi
network.
Technicolor Gateway Wireless Settings
Details to set up a wireless connection
to your Tecnicolor Gateway
Network Name TNCAPEXXXXX
WPA Key XXXXXXXXXX
WPS PIN XXXX-XXXX
Serial Number CPXXXXXXXXX
Router Admin 192.168.1.1
Access Key 5GXXXXXX
If you are not sure how to connect your devices to the Wi-Fi connection,
please consult the user manual for your device or operating system (e.g.
Windows, Mac).
7
How to connect your devices
To use WPS
Alternatively, if you have a WPS (Wi-Fi Protected Setup) enabled device and
would like to connect to Wi-Fi using WPS, please follow the steps below:
1. Use the Settings option of your device to enable WPS.
2. Press the WPS button located at the front, towards the right-hand side of
the router.
3. Wait until the WPS light on the front of the router is green.
4. Your device will connect automatically to the router.
8
Having trouble connecting?
Can’t seem to connect? Follow our quick checklist below to try and x your
problem.
If you have previously connected your devices using the yellow Ethernet
cable and now want to connect wirelessly, please ensure that you
unplug the cable from the router before you switch to Wi-Fi.
Can we change this so that we promote the use of the keep me card?
The wireless key (password) is case sensitive, so please ensure that you
enter it exactly as it is shown on the bottom of your router or on a
plastic card which was included in the router pack.
If you are struggling to connect your devices to your Wi-Fi network,
please make sure that Wi-Fi connectivity is activated on your device.
You will nd this in your settings or by pressing a particular key on your
computer.
Still having problems? Call us today on
0333 320 4020
8am-8pm Monday-Friday & 9.30am-6pm Saturday & Sunday
9
That’s it...!
Now that you are successfully connected to the internet you can start enjoying
all the perks of unlimited broadband from Fleur!
Take control of your broadband service
Our online account management portal - My Account - provides you with full
access to make those all-important changes quickly and in your own time.
View and download itemised bills
Enhance your Fleur package by adding new services
Make changes to your payment details
Alter your account settings
Log in to your My Account today by visiting:
myaccount.eurtelecom.co.uk
Keeping your family protected
Fleur Security Suite is our way of making sure that you and your family can
enjoy the internet safely and condently.
Recognised by UK BSi Kite Mark for Online Child Safety
Block inappropriate websites
Monitor usage of your family members
Set time limits per activity, to control access during certain times
of the day
Includes an industry-leading virus protection package, Symantec
Endpoint Protection, to proactively identify les that are at risk and
stop threats without slowing you down.
Fleur Security Suite is included in all our 12-month broadband contracts.
Your log-in details can be found within the Installation Instructions in your
router box.
www.eurtelecom.co.uk
0333 320 4020
10
Factors which can affect broadband
Multiple Users
The speed of the wireless router is limited. If there are several people in the
house using multiple devices over Wi-Fi at the same time, the service will slow
down. Downloading les, watching videos and real-time gaming all use a lot of
bandwidth and will perform better on wired connections where possible.
Range
Wireless routers can only reach so far. If you have a big house or your walls are
very thick and you have the router on one side of the house, you might not be
able to access the network from the other side.
Your range, like your speed, is impacted by a number of factors: the type of
construction of your property, thick walls between rooms and metal radiators
next to the router.
Location
Routers may be ugly, but that doesn’t mean you should hide them behind the
TV cabinet. If you want the best signal, you’ll need it out in the open, free of
any walls and obstructions. Point the antennae perpendicularly, and elevate
the router if you can. Lastly, make sure it’s in the centre of your house, so you
have the best coverage possible throughout your home.
Interference
If you have neighbours, their routers may be interfering with yours and
causing the signal to degrade. Wireless routers can operate on a number of
different channels, and you want yours on a channel with as little interference
as possible. The routers are set to automatically seek the clearest channel to
operate on (based on the location of the router). At long distances from the
router, interference may still be encountered.
Other routers aren’t the only thing that can cause interference. Cordless
phones, microwaves, ashing Christmas lights and other appliances can
interfere with your signal as well. Try moving your router farther away from
potentially interfering appliances.
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0333 320 4020
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