Setup and User Guide
TG389ac
Copyright
Copyright ©1999-2016 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from
Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not
be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
Technicolor Delivery Technologies
1-5 rue Jeanne d’Arc
92130 Issy les Moulineaux
France
http://www.technicolor.com
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Document Information
Status: v1.0 (January 2016)
Reference: DMS3-CTC-25-154
Short Title: Setup and User Guide Technicolor Gateway R15.4 (en)
Contents
Contents
1 Getting started.......................................................................................................... 2
1.1 Features at a glance ...................................................................................................................................3
1.2 Product overview....................................................................................................................................... 4
1.2.1 Power ............................................................................................................................................................................... 5
1.2.2 Local network connections............................................................................................................................................ 6
1.2.3 Broadband connection ...................................................................................................................................................7
1.2.4 Voice connection ...........................................................................................................................................................8
1.2.5 Buttons............................................................................................................................................................................. 9
1.2.6 Status LEDs .................................................................................................................................................................. 10
2 Setting up your TG389ac......................................................................................... 13
2.1 Connecting your TG389ac to your service provider’s network..........................................................14
2.2 Powering on your TG389ac.................................................................................................................... 15
2.3 Connecting your wired devices .............................................................................................................. 16
2.4 Setting up your telephone network........................................................................................................ 17
2.5 Configure your TG389ac services .........................................................................................................18
2.6 Set up a mobile fallback connection...................................................................................................... 19
3 Wireless networking.................................................................................................22
3.1 Connecting your wireless client via WPS ..............................................................................................23
3.2 How to manually connect a wireless client........................................................................................... 26
3.3 Connecting your wireless client by scanning a QR code ....................................................................27
3.4 Securing your wireless connection ........................................................................................................ 28
3.4.1 Configuring WPA(2)-PSK encryption...................................................................................................................... 29
3.4.2 Configuring WPA-Enterprise encryption.................................................................................................................30
4 TG389ac web interface............................................................................................31
4.1 Accessing the TG389ac web interface..................................................................................................32
4.1.1 Accessing the TG389ac web interface from your local network.............................................................................33
4.1.2 Accessing your TG389ac from the Internet (Remote Assistance)........................................................................ 34
4.2 Account settings.......................................................................................................................................36
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Contents
4.3 Cards..........................................................................................................................................................37
4.3.1 Gateway ........................................................................................................................................................................ 38
4.3.2 Broadband..................................................................................................................................................................... 39
4.3.3 Internet Access.............................................................................................................................................................40
4.3.4 Wireless ..........................................................................................................................................................................41
4.3.5 Local Network............................................................................................................................................................... 42
4.3.6 Devices .......................................................................................................................................................................... 43
4.3.7 WAN Services ..............................................................................................................................................................44
4.3.8 Firewall........................................................................................................................................................................... 45
4.3.9 Telephony .....................................................................................................................................................................46
4.3.10 Diagnostics.................................................................................................................................................................... 47
4.3.11 Assistance......................................................................................................................................................................48
4.3.12 Mobile 3G/4G..............................................................................................................................................................49
4.3.13 Management.................................................................................................................................................................50
4.3.14 Content Sharing ............................................................................................................................................................51
4.4 Backing up/restoring your configuration...............................................................................................52
5 Sharing content ........................................................................................................53
5.1 Accessing the Samba server .................................................................................................................. 55
5.2 Accessing the DLNA server.................................................................................................................. 56
6 Internet security ...................................................................................................... 58
6.1 Time of Day (ToD) access control....................................................................................................... 59
6.2 DMZ......................................................................................................................................................... 60
7 Telephony.................................................................................................................61
7.1 Phone book.............................................................................................................................................. 62
7.2 Viewing call logs.......................................................................................................................................63
8 Support.................................................................................................................... 64
8.1 General TG389ac troubleshooting....................................................................................................... 65
8.2 Ethernet connection troubleshooting................................................................................................... 66
8.3 Wireless connection troubleshooting ....................................................................................................67
8.4 Reset to factory defaults......................................................................................................................... 69
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About this Setup and User Guide
In this Setup and User Guide
The goal of this Setup and User Guide is to show you how to:
Set up your TG389ac and local network
Configure and use the features of your TG389ac.
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
About this Setup and User Guide
The note symbol indicates that the text provides additional information about a topic.
Typographical Conventions
Following typographical convention is used throughout this manual:
This sample text indicates a hyperlink to a website.
Example: For more information, visit us at www.technicolor.com
This sample text indicates an internal link.
Example: If you want to know more about this Setup and User Guide, see “About this Setup and User Guide” on page 1.
This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
.
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1 Getting started
1 Getting started
Introduction
This chapter gives you a brief overview of the main features and components of your TG389ac. After this chapter we will
start with the installation.
Do not connect any cables to or power on your TG389ac until instructed to do so in this Setup and User Guide.
Before you start
Carefully read the Safety Instructions and Regulatory Notices document included in your package before continuing with
the installation of your TG389ac.
To p i c s
This chapter describes the following topics:
To p i c Page
1.1 Features at a glance 3
1.2 Product overview 4
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1 Getting started
1.1 Features at a glance
Introduction
This section provides a brief overview of the main features of your TG389ac.
Internet connection features
Broadband Internet access via the Gigabit WAN port.
(Fallback) mobile Internet access via the optional mobile Internet dongle.
For more information, see “2.6 Set up a mobile fallback connection” on page 19.
Internet security for your entire network.
For more information, see “6 Internet security” on page 58.
Local networking features
Wireless access for your local network devices via the integrated IEEE 802.11ac 5 GHz and IEEE 802.11n 2.4 GHz
wireless access points.
For more information, see “3 Wireless networking” on page 22
Wired access via Ethernet cable for your local network devices via the Ethernet interface.
For more information, see “2.3 Connecting your wired devices” on page 16.
Telephony features
Your TG389ac offers Voice over IP (VoIP) connectivity for corded phones and IP phones.
For more information see “7 Telephony” on page 61
ECO
Technicolor is proud to offer you high-standard products with a variety of eco-friendly attributes. Next to carefully selected
plastics and packaging to minimize our ecological footprint, our products benefit from a unique combination of hardware
and software features that reduce energy consumption substantially.
The accompanying product documentation not only provides useful information on all the features of your product, but also
on its energy consumption. We strongly encourage you to carefully read the product documentation before putting your
equipment in service in order to get the best service it can offer you.
You can check www.technicolor.com/ch_regulatory
measurements, and means available to the user to further optimise the power consumption of your network equipment.
Technicolor’s ECO features guarantee you that your TG389ac is able to reduce its power consumption to an absolute
minimum.
for information available on power consumption data, energy efficiency
The TG389ac web interface
The TG389ac web interface allows you to configure your TG389ac via your web browser.
For more information, see “4 TG389ac web interface” on page 31.
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1.2 Product overview
Overview
This section provides an overview of the different components of your TG389ac:
To p i c Page
1.2.1 Power 5
1.2.2 Local network connections 6
1.2.3 Broadband connection 7
1.2.5 Buttons 9
1.2.6 Status LEDs 10
1 Getting started
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1.2.1 Power
Overview
1 Getting started
Power inlet
The power inlet () allows you to connect the power supply unit.
Only use the power supply unit delivered with your TG389ac.
Power switch
The power switch () allows you to power on/off your TG389ac.
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1.2.2 Local network connections
Overview
1 Getting started
Wireless access point
The built-in 2.4 GHz IEEE802.11n and 5 GHz IEEE802.11ac wireless access points provide wireless access to your wireless
clients.
For more information, see “3 Wireless networking” on page 22.
Ethernet switch
The Ethernet switch ( ) allows you to connect Ethernet devices (a computer, a smart TV, a NAS drive, a set-top box, etc.)
to your local network. For more information, see “2.3 Connecting your wired devices” on page 16.
All Ethernet ports on your TG389ac are Gigabit Ethernet ports. Each Ethernet port has a maximum speed of 1 Gbps
(Gigabit per second).
Each of the Ethernet port has a LED to indicate link integrity (or activity).
LED Status Description
Solid on Device connected.
Blinking Device connected and sending/receiving data.
Off No device connected.
USB Port
The USB port ( ) can be used to:
Connect a USB mass storage device to share your content (for example, music, movies,…).
Connect a mobile Internet dongle to set up a mobile Internet connection that can work as a backup for your main Internet
connection.
For more information, see “5 Sharing content” on page 53.
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1.2.3 Broadband connection
WAN
Overview
1 Getting started
WAN port
The Gigabit Ethernet WAN port allows you to use your TG389ac as a local router.
For more information, see “2.1 Connecting your TG389ac to your service provider’s network” on page 14.
Mobile Internet dongle (optional)
If you purchased the optional mobile Internet dongle, you can set-up a mobile data connection that can serve as a fallback
Internet connection.
For more information, see “2.6 Set up a mobile fallback connection” on page 19.
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1.2.4 Voice connection
Phone
Overview
1 Getting started
Phone Port
The Phone ( ) port allows you to connect a traditional phone, DECT base station or fax to your TG389ac.
For more information, see “2.4 Setting up your telephone network” on page 17.
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1.2.5 Buttons
WPSWi-Fi On/Off
Reset
Overview
1 Getting started
Power button
The Power ( ) button allows you turn your TG389ac on or off.
Wi-Fi On/Off button
The Wi-Fi On/Off ( ) button allows you to manually disable the wireless interface of your TG389ac. You can do this
when nobody is using the wireless network.
To turn the wireless interface on or off, briefly press the Wi-Fi On/Off button.
To know whether the access point is enabled or not, check the Wireless LEDs.
For more information see “Wireless LED” on page 11.
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy yet secure way without the
need to enter any of your wireless settings manually.
For more information, see “3.1 Connecting your wireless client via WPS” on page 23.
Reset pinhole button
The Reset pinhole button allows you to reset your TG389ac to factory defaults.
For more information, see “8.4 Reset to factory defaults” on page 69.
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1.2.6 Status LEDs
Power
Ethernet
Voice
Wireless 2.4 GHz
Wireless 5 GHz
Internet
WPS
TV
Introduction
On your TG389ac you can find a number of status LEDs that indicates the state of your TG389ac.
1 Getting started
Power LED
Colour State Description
Green Solid on Power on, normal operation.
Red Solid on Power on, self-test failed, indicating device malfunction.
Orange Solid on Your TG389ac is starting up.
Off Your TG389ac is powered off.
Internet LED
Colour State Description
Green Solid on Connected to the Internet, no activity.
Blinking Connected to the Internet, sending/receiving data.
Red Solid on No Internet connection.
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Wireless LED
Colour State Description
Green Solid on The wireless interface is enabled, no wireless activity.
Blinking The wireless interface is enabled, wireless activity.
Off The wireless interface is disabled.
Both the 2.4 GHz and 5 GHz access point have a dedicated Wireless LED.
WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS.
Orange Blinking WPS registration ongoing.
1 Getting started
Red Blinking Error occurred.
For more information about WPS, see “3.1 Connecting your wireless client via WPS” on page 23.
Ethernet LED
Colour State Description
Green Solid on At least one active network device is connected to the Ethernet switch.
Blinking At least one Network device is connected to the Ethernet switch and
sending/receiving data.
Off No active Ethernet devices connected to the Ethernet switch.
TV LED
Colour State Description
Green Solid on Your Digital TV service is up.
Blinking Your Digital TV service is up and there is activity.
Off Your Digital TV service is down.
Voice LED
Colour State Description
Green Solid on Your VoIP telephony service is up.
Off Your VoIP telephony service is down or no VoIP telephony service is
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Blinking Your VoIP telephony service is up and there is activity.
included in your subscription.
11
1 Getting started
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2 Setting up your TG389ac
Setting up your main services
Proceed as follows:
1 Connect your TG389ac to your service provider’s network.
For more information, see “2.1 Connecting your TG389ac to your service provider’s network” on page 14.
2 Power on your TG389ac.
For more information, see “2.2 Powering on your TG389ac” on page 15.
3 Connect your network devices. To do this using:
A wireless connection, see “3 Wireless networking” on page 22.
A wired connection, see “2.3 Connecting your wired devices” on page 16.
We recommended you to first connect one computer/tablet (if possible via a wired connection), then complete
the rest of the procedure and as a final step connect the other (wired and/or wireless) devices.
4 Configure your TG389ac using the built-in web interface.
For more information, see “2.5 Configure your TG389ac services” on page 18.
2 Setting up your TG389ac
Setting up additional services
When you subscribed you may have purchased additional services or items. For more information on how to:
Connect your phones, see “2.4 Setting up your telephone network” on page 17.
Set up a mobile data fallback connection using a mobile Internet dongle, see “2.6 Set up a mobile fallback connection” on
page 19 for more information.
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2 Setting up your TG389ac
WAN
2.1 Connecting your TG389ac to your service provider’s network
Introduction
This section helps you to connect your TG389ac to your service provider’s network.
Procedure
Proceed as follows:
1 Take an Ethernet cable. If your package contains an Ethernet cable with red connectors, you must use that cable.
If you use another Ethernet cable than the one included in you package, make sure that the Ethernet cable is a
fully wired CAT5E or CAT6 Ethernet cable.
2 Plug one end of the cable in the red WAN port on the back of your TG389ac.
3 Plug the other end of the cable into the Ethernet port of your Internet access device (for example, an optical network
terminal for Fiber).
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The WAN port can only be used to connect your TG389ac to an Internet access device. You cannot use it to
connect other devices (for example, a computer) to the TG389ac.
14
2.2 Powering on your TG389ac
Only use the power supply unit that is supplied with your TG389ac. If your current power supply unit is broken,
contact your service provider or reseller.
Procedure
Proceed as follows:
1 Plug the connector of the power supply unit into your TG389ac power inlet port ( ).
2 Setting up your TG389ac
2 Plug the power supply unit into a nearby power outlet.
3 Press the power button to turn on your TG389ac.
4 The LED turns on. Wait at least two minutes to allow your TG389ac to complete the startup phase.
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2 Setting up your TG389ac
2.3 Connecting your wired devices
To connect wireless clients, see “3 Wireless networking” on page 22.
To connect a set-top box for digital TV, first look for instructions in the documentation included in your package.
In some cases the set-top box will have to be connected to a dedicated Ethernet port (typically Ethernet port 4).
Requirements
Both your network device (for example, a computer, a gaming console,…) and your TG389ac must have a free Ethernet
port.
Your network device must be configured to obtain an IP address automatically. This should be the default setting.
Ethernet cable
In your package, you may find one or more cables with yellow connectors. These are Ethernet cables that you can use to
connect a local network device (a computer, an Ethernet printer, etc.).
Procedure
Proceed as follows:
1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG389ac:
2 Connect the other end of the Ethernet cable to your network device.
Your TG389ac does not support Power over Ethernet (PoE). All network devices that are connected to the
TG389ac must be powered by their own power source.
3 Your device is now connected to your network.
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2.4 Setting up your telephone network
Connecting corded phones
Connect your corded phone, DECT base station or fax to the green Phone port of your TG389ac.
2 Setting up your TG389ac
Be aware that, emergency calls will not be possible when your Internet connection is down or your TG389ac is
powered off.
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2 Setting up your TG389ac
2.5 Configure your TG389ac services
Step1: Browse to the TG389ac web interface
Proceed as follows:
1 Browse to http://192.168.1.1
connected to your TG389ac (either wired or wirelessly).
2 The TG389ac web interface appears. By default, you are logged in as guest. This means that some items may be hidden.
To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label of your
TG389ac as password.
Step2: Configure your wireless access point
1 Click Wireless. The Wireless page appears. The 2.4 GHz access point is selected in menu on the left.
2 Change the following settings under Access Point:
a In the SSID name box, type the network name that you want to use for this access point (if you do not want to use the
default one).
b In the Security Mode list under Access Point, select the security mode that you want to use for this access point. We
recommend to use WPA+WPA2-PSK.
c In the Wireless Password box, type the wireless key that you want to use for this access point. The key must consist of
8 to 63 alphanumeric characters. For example: MyKey123.
Do not use WEP or None, since they are not secure.
WPS will be disabled if you select WEP.
3 Click Save.
4 In the menu on the left, click the 5 GHz access point, configure the 5 GHz wireless Access Point settings (as in step 2)
and click Save.
5 Reconnect your wireless client(s) to the TG389ac using the new wireless settings.
(this is the default IP address of your TG389ac) on a computer or device that is currently
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2 Setting up your TG389ac
2.6 Set up a mobile fallback connection
Mobile fallback
Your TG389ac allows you to use a mobile Internet connection as fallback connection for your main Internet connection. This
means that your TG389ac will automatically switch to the mobile Internet connection when your main Internet connection is
down.
Downloading and uploading over the mobile Internet connection may results in additional charges.
Your TG389ac will automatically switch back to the main Internet connection as soon as it becomes available again.
What do I need?
To set up mobile fallback connection, you need:
A mobile Internet dongle
Only use the mobile Internet dongles provided by your service provider.
A registered Security Identity Module (SIM) card.
Connect your mobile Internet dongle to the TG389ac
Proceed as follows:
1 Make sure that the SIM card is correctly inserted in your mobile Internet dongle.
2 Plug the mobile Internet dongle into the USB port of your TG389ac.
3 Wait for two minutes to allow your TG389ac to detect the mobile Internet dongle.
Configure the mobile Internet connection
Proceed as follows:
1 Browse to the TG389ac GUI.
For more information, see “4.1.1 Accessing the TG389ac web interface from your local network” on page 33.
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