Home System Installation
Guide
Technicolor TCA203
Release Hawaii 5.1 SU1
Drawing number TCA203Install issued 12/19/2012
Home System Installation Guide
Copyright © 2013 iControl Networks All rights reserved.
No reproduction in whole or in part without prior written approval. iControl Networks, iControl, and
iControl logo design are pending trademarks of iControl Networks. All other trademarks are the property
of their respective owners. Information contained herein is subject to change without notice. The only
warranties for iControl products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. iControl Networks shall not be liable for technical or editorial errors or omissions
contained herein. All rights reserved.
Audience
This guide is intended for people who want to use the Subscriber Portal to access their TouchScreen
settings and monitor their location.
Typographic Conventions
This document uses the following typographic conventions to help you locate and identify information:
Italic text Identifies new terms, emphasis, and book titles
Bold text Identifies button names and other items that you can click or touch in the graphical
user interface or press on a computer keyboard
Note: Notes provide extra information about a topic that is good to know but not essential to the
process.
IMPORTANT: Important items draw your attention to actions that could compromise the security
of your system or result in the loss of data.
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Overview
Overview
To set up the security system in a customer premises:
1. Complete a Home Security Survey (HSS) for the customer.
2. Ensure the customer premise has access to the Internet.
3. Activate the TouchScreen (see Installing the Security System on page 5).
The TouchScreen can connect to the managed router/modem either wirelessly or by Ethernet cable. The
TouchScreen communicates with sensors by radio frequency. Optional cameras communicate with the
security network router wirelessly. The TouchScreen maintains communication with the system servers
through the Internet and by Cellular.
The security network router MUST be installed “in front” of all other home networks relative to the
Internet. Connect the customer’s home network to the Internet through the security network router by
Ethernet cable as described on pages 15 and 17. The customer can install a retail router behind the
security network router and access the Internet. The customer can choose to expose their retail router to
the Internet through the DMZ of the security network router as described in the TouchScreen User
Guide.
A MAXIMUM of six IP cameras and 47 ZigBee devices are supported for the system. ZigBee devices
consist of anything that communicates with the TouchScreen over radio frequency, such as
door/window sensors, lighting devices, thermostats, panel interface devices, key pads, and key fobs and
smoke detectors.
Figure 1: Home Security Configuration
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Home System Installation Guide
Installation Tools
The following are the tools required to install the security system:
Digital multi-meter
Rubbing alcohol with container to dilute with
water
Paper towels
Drop cloth for work area
Ladder 6’
Compressed air and soft-bristled brush
Assorted screwdrivers
Sound sensor tester for testing glass break
sensors
Aerosol smoke tester
Double-sided sticky tape
Alternative double-sided sticky tape
Tape measure
Pocket level
Multi-purpose scissors
Flashlight
Shoe covers
Ethernet cable of sufficient length
(used to configure the camera or
if the TouchScreen will not connect to the
router/modem wirelessly)
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Installing the Security System
Installing the Security System
Installing the security system in the customer’s home consists of the following general processes. These
processes are detailed in the following pages of this section:
A. Setting up the Router (page 6)
B. Installing the TouchScreen (page 7)
C. Ensure your TouchScreen Configuration Information is Correct (page 12)
D. Activating the System (page 14)
E. Adding Panel Interfaces (page 24)
F. Adding Sensors (page 28)
G. Adding Cameras (page 38)
H. Adding Lighting Devices (page 47)
I. Adding Thermostats (page 50)
J. Adding Key Fobs (page 53)
K. Adding Key Pads (page 57)
L. Adding Sirens (page 61)
M. Testing the Alarm Functionality of the Security System (page 65)
N. Setting and Validating the Security Information (page 69)
O. Mounting the Sensors (page 74)
P. Configuring the TouchScreen (page 75)
Q. Activating the Subscriber Portal (page 74)
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Home System Installation Guide
Step A: Setting up the Router
1. Ensure the customer premises has access to the Internet.
2. Reset the home network router.
Note: Do this, also, if you are restarting the installation process after having established the
connection between the TouchScreen and the router.
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Installing the Security System
Step B: Installing the Technicolor TouchScreen
1. Remove the TouchScreen from its packaging.
2. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the TouchScreen,
and detach the cover.
3. Unwrap the 4.0 volt battery from its packaging and install it in the battery compartment.
Warning: The rechargeable battery that came with your TouchScreen is only available through
your service operator. If your battery needs to be replaced, contact your service operator to
arrange for replacement.
4. Position the battery and cables inside the battery compartment so the cables lie along the top of
the battery.
5. Align and connect the battery’s pins to the battery connector so that the wire order is (top-tobottom) BLACK, BLACK, WHITE, RED, RED.
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Home System Installation Guide
6. Replace the battery cover and the screw.
7. Place the AC power cable through the holes on the sides of the TouchScreen stand.
8. Connect the adapter cable to the back of the TouchScreen.
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Installing the Security System
9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switch
hole, which is the top right hole on the back of the TouchScreen. Slide the stand downward until
the pegs lock in place.
10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch).
11. If the installation plan does not involve the TouchScreen connecting to the customer’s network
wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router.
12. Insert the AC adapter into the bracket as shown.
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Home System Installation Guide
Table 1: AC
Power Supply
Ratings
Rating Value
Voltage 100 -
120V
Current 0.5A
Frequency 60 Hz
13. Remove the center screw from the wall outlet.
14. Plug the TouchScreen’s AC adapter into the TOP plug of the wall outlet, and replace the center
screw through the bracket hole.
After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.
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Installing the Security System
Figure 2: Activation: Installation Welcome Screen
Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to
factory default (see page 88).
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Home System Installation Guide
Step C: Ensure Your TouchScreen Configuration Information Is Correct
1. Ensure you have the following information from Customer Care:
Activation Code
Broadband Server IP
Cellular Server IP
Cellular APN
Deployment to which the TouchScreen, based on CPE ID, is applied in Inventory
(only if your system uses deployments)
2. On the TouchScreen, tap System Information.
The System Information screen is displayed.
Figure 3: Installation: System Information Screen
3. Tap directly on the Broadband Server value (the IP).
The Edit System Configuration Information screen is displayed.
4. Tap the Broadband Server IP, Cellular Server IP, and the Cellular APN value to change them. When
you tap them, a keyboard screen is displayed. Enter the new values and tap Done.
5. After all the values have been set, tap Next.
The System Information screen is displayed.
6. Tap Next.
The Welcome screen is displayed.
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Figure 4: Welcome to Product Activation Screen
Installing the Security System
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Home System Installation Guide
Step D: Activating the System
Note: To set the language used in the TouchScreen, tap Change Language and choose the
preferred language.
1. Tap Next.
The Connectivity Setup screen displays the type of Internet routers and cable gateways to
which the TouchScreen can connect.
Figure 5: Connectivity: Connectivity Setup Screen
Note: The routers and gateways displayed on the screen may vary.
The activation process supports the following routers and gateways:
Netgear WNR1000v2
SMC D3GN-RRR (Wi-Fi connection only)
SMC D3GNV-NCS, -IMS
Note: If WPSis supported on the router, it is disabled during the activation process.
2. Tap the type of router the TouchScreen will connect to, and tap Next.
The Connectivity Setup screen displays options for connecting to the router/modem.
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Figure 6: Connectivity: Connectivity Setup Screen Router/Modem Options
The following options are displayed:
Wi-Fi - TouchScreen connects to the router/modem wirelessly. If you select this
option, follow the procedures described in For Wireless TouchScreen-to-Router Con-
nectivity.
Ethernet - TouchScreen connects to the router/modem using an
Ethernet cable. If you select this option, follow the procedures described in For Cabled
TouchScreen-to-Router Connectivity.
For Wireless TouchScreen-to-Router Connectivity
Installing the Security System
Figure 7: Activation: Initial Router Configuration, Wireless Router-to-TouchScreen
1. Tap Wi-Fi and then tap Next.
The Router Connection Checklist is displayed.
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Home System Installation Guide
Figure 8: Activation: Router Connection Checklist Screen
2. Follow the instructions on the Router Connection Checklist screen.
3. Tap Next.
The TouchScreen locates all the available wireless routers in range, and displays their MAC
addresses.
Figure 9: Activation: Setting Up for Wi-Fi Screen
Figure 10: Activation: Router Located Screen
4. Check the MAC address for the router/modem to which the TouchScreen must connect (usually
located at the back of the device).
5. Tap the MAC address for the correct router.
6. Tap Next.
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The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a
firm connection with the router/modem, the Broadband servers, and the Cellular connectivity
servers.
Figure 11: Activation: Configuring and Securing Router Screen
Continue to "Completing Activation" on page 19
For Cabled TouchScreen-to-Router Connectivity
Installing the Security System
Figure 12: Activation: Initial Router Configuration, Ethernet Router-to-TouchScreen
1. Tap Ethernet with Router and then tap Next.
The Ethernet Connection Checklist is displayed.
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Home System Installation Guide
Figure 13: Activation: Ethernet Connection Checklist Screen
2. Follow the instructions on the Ethernet Connection Checklist screen.
3. Tap Next.
The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet
adapter.
Figure 14: Activation: Ethernet Adapters Screen
4. Wait a few minutes for the router/modem to configure and secure the network.
Note: If the system cannot find the proper router, ensure it has been reset to factory
default.
The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a
firm connection with the router/modem, the Broadband servers, and the Cellular connectivity
servers.
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Installing the Security System
Figure 15: Activation: Configuring and Securing Router Scree
5. Tap Next and continue to Completing Activation.
Completing Activation
The Wi-Fi and Cellular Strength screen displays the relative strength of the TouchScreen’s connection to
the router/modem and a GPRS/EDGE receiver.
Figure 16: Activation: Wi-Fi and Cellular Signal Screen
Note: If the router is connected to the TouchScreen by Ethernet, then Wi-Fi is not tested.
1. Tap Next.
The Testing Connectivity screen is displayed.
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Home System Installation Guide
Figure 17: Activation: Testing Connectivity Screen
2. Tap Next.
The TouchScreen tests its connectivity with the Broadband servers and the Cellular servers, which
is used for alarms and alerts when the broadband connection is unavailable.
3.
Figure 18: Activation: Testing Connectivity Complete Screen
Note: This only tests the TouchScreen’s ability to connect by broadband and cellular. It does
not determine whether the TouchScreen is actually connected to the servers over
broadband and cellular.
4. When the connectivity test is successful for each, tap Next.
The TouchScreen checks for a newer firmware version to install.
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Installing the Security System
Figure 19: Activation: Checking for Firmware Upgrade Screen
5. If an upgrade version is available, tap Upgrade Firmware. The TouchScreen updates the firmware
and then reboots. The Activate With Server page is displayed afterward.
If an upgrade is not available or after the upgrade is installed, tap Next.
The Enter Activation Code keypad is displayed.
Figure 20: Activation: Enter Activation Code Screen
6. Enter the Activation Code and tap Next.
The Account Phone Number keypad is displayed.
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Home System Installation Guide
Figure 21: Activation: Enter Account Phone Number Screen
7. Enter the Account phone number and tap Next.
The system begins the process of activating the TouchScreen with the system servers.
Figure 22: Activation: Activating TouchScreen with Server Screen
If the Activation fails, check to ensure you have entered the activation code and phone number
correctly. If it still fails, contact Customer Care to ensure the following conditions are met:
Activation information is correct.
Customer’s account is ready for activation.
Customer’s account is not paired with another TouchScreen device.
TouchScreen device is not paired with another account (RMA device).
TouchScreen is added to inventory.
TouchScreen CPE ID is assigned to the same deployment as the customer account.
8. When the server activation process is completed, tap Next.
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Installing the Security System
A screen is displayed offering options to pair the TouchScreen with various security and
environmental devices. If the customer requires a panel interface module, the module should be
installed first. Otherwise, install the sensors next.
Figure 23: Install Zones and Home Devices Screen
Note: To test the security connectivity the Internet and cellular servers (after activation):
From the Settings app, tap Advanced Settings ® Connectivity ® Test Connectivity.
The Wi-Fi and Cellular Signal Strength screen is displayed.
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Home System Installation Guide
Step E: Adding Panel Interface Modules to the Security System
The Panel Interface Module (PIM) is a device that allows the TouchScreen to takeover an a previouslyinstalled wireless home security system so that its various elements operate as part of the new overall
security system.
Refer to the iControl OpenHOME™ Converge Panel Interface Module Installation Guide for complete
installation instructions. The Panel Interface Module Installation Guide contains a worksheet for
determining whether an auxiliary power supply is needed as well as specific instructions for connecting a
panel interface module (PIM) to an alarm panel.
Note: Add all PIMs to the TouchScreen before adding any other sensors. That way, the zone
numbers defined on the customer’s existing security system are more likely to match the
zone numbering on the TouchScreen.
Before you begin:
A PIM must already be installed in each alarm panel before you begin this procedure.
The PIM is in Locate mode and ready to be paired with the TouchScreen for 90 seconds after
applying power to the alarm panel. If the status LED on the PIM is NOT blinking three times every
five seconds, it is possible that the PIM needs to be reset to factory default. Refer to the Panel
Interface Module Installation Guide for information about resetting the PIM to factory default.
The panel interface is ready to be paired if the following conditions are true:
It is in the default state
It is in Search Mode (The LED blinks three times every five seconds)
It is not currently paired with another TouchScreen
To add a panel interface board to the security system:
1. Tap Panel Int. Boards on the TouchScreen.
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Figure 24: Install Zones and Home Devices: Choose Sensor Zones and Home Devices to Install Screen
The Locating Panel Interface Boards screen is displayed.
Installing the Security System
Figure 25: Settings: Locating Panel Interface Boards Screen
2. Tap Next to begin searching for panel interface boards.
A PIM can be located only within the first 90 seconds of being powered up. The Vista panel
Alphanumeric Keypad should display “Scanning for Network.”
If it displays “No Network Found”, then press any button on the keypad to restart the process or
cycle power to the PIM.
Note: Remember that a zone managed by the Vista alarm panel might have multiple sensors
within that zone. When these zones are paired with the TouchScreen, they are located
as a single sensor. For example, a wired zone that has five window sensors (in series) is
managed by the TouchScreen as if it were a single sensor.
The TouchScreen searches for boards that are available to be added, then displays all the panel
interface boards it can find.
Note: If ALL available installed PIMs are not found, select Done to return to the Technician
Settings menu without adding.
3. Press a key on the Honeywell key pad to trip the panel interface board.
The panel interface is paired with the TouchScreen and the icon is a lighter shade of gray.
4. When all the PIMs are located and paired, tap Next.
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Home System Installation Guide
The TouchScreen searches for zones connected to the panel system. This can take a few minutes.
When all the zones are found, an icon for each is displayed on the Configure Panel Interface
Sensors screen.
Note: When zones connected to the Vista alarm panel are found by the TouchScreen, it
automatically configures their functionality (for example, entry/exit, perimeter, etc.)
and sensor type (for example, door/window, motion detector, etc.) based on various
criteria. The Panel Interface Module Installation Guide describes the mapping of
sensors that are auto-configured by the TouchScreen. It is necessary to review the
newly added sensors to determine whether they require manual configuration.
5. Tap a Zone icon to display the Edit Sensor/Zone – Modify Zone Settings screen.
Figure 26: Settings: Edit Sensor/Zone - Modify Zone Settings Screen
The items that are available for configuration may vary based on the type of sensor being
configured.
6. Configure the sensor. For more information about each option, see Security Zone Functions on
page 33.
7. If you need to delete a zone, click Delete Zone. The Delete Zone confirmation dialog is displayed.
Click Yes to delete the zone or No to keep it.
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Installing the Security System
8. Otherwise, tap Next to configure the next sensor. Continue until all the sensors have been configured. If you need to change the settings of a sensor, see Managing Sensors & Zones on page 94.
This action can be performed after wireless sensors are installed as described on Step F: Adding Sensors
to the Security System on next page You can skip this step and add panel interfaces later as described on
page 139.
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