Technicolor CGM4231 Operation Manual
TECHNICOLOR WIRELESS
GATEWAY - CGM4231
OPERATIONS GUIDE
Version - Draft 1.1
Copyright © 2018
Technicolor
All Rights Reserved
No portions of this material may be reproduced in any form without the
written permission of Technicolor.
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Revision History
Revision
Date
Description
Draft 1.0
1/8/2018
Initial draft
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Table of Contents
1! Introduction ............................................................................................................................ 7!
2! Technicolor Wireless Gateway .............................................................................................. 8!
2.1! System Information ....................................................................................................... 17!
3! Initial Configuration and Setup ............................................................................................ 19!
3.1! Accessing the WebUI .................................................................................................... 19!
4! WebUI Guide ....................................................................................................................... 20!
5! Status Pages ....................................................................................................................... 22!
5.1! Overview ....................................................................................................................... 22!
5.2! Gateway ........................................................................................................................ 22!
5.3! Local Network ............................................................................................................... 24!
5.4! Wireless Status ............................................................................................................. 26!
5.5! DOCSIS Status ............................................................................................................. 28!
5.6! DOCSIS Signal ............................................................................................................. 30!
5.7! DOCSIS Log ................................................................................................................. 34!
5.8! System .......................................................................................................................... 34!
6! Connection .......................................................................................................................... 37!
6.1! Devices ......................................................................................................................... 37!
6.2! LAN ............................................................................................................................... 37!
6.2.1! LAN Setup ............................................................................................................. 38!
6.3! WAN .............................................................................................................................. 39!
6.3.1! User Provisioning of WAN ..................................................................................... 39!
6.3.2! SNMP Provisioning for WAN ................................................................................. 43!
6.3.3! Dual Stack Router .................................................................................................. 43!
6.4! Routing .......................................................................................................................... 44!
6.4.1! Enable / Disable IGMP Proxy ................................................................................ 44!
6.4.2! RIP ......................................................................................................................... 44!
6.4.3! SNMP Provisioning for Routing ............................................................................. 46!
6.5! MoCA ............................................................................................................................ 47!
6.5.1! User Provisioning for MoCA .................................................................................. 47!
6.5.2! SNMP Provisioning for MoCA ................................................................................ 48!
6.6! Modem .......................................................................................................................... 49!
6.7! MTA ............................................................................................................................... 50!
6.8! Network Time ................................................................................................................ 50!
7! Wireless ............................................................................................................................... 52!
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7.1! Radio ............................................................................................................................. 52!
7.1.1! User Provisioning for Radio ................................................................................... 53!
7.1.2! SNMP Provisioning for Radio ................................................................................ 54!
7.2! Security ......................................................................................................................... 54!
7.2.1! User Provisioning for Wireless Security ................................................................. 55!
7.2.2! SNMP Provisioning for Wireless Security .............................................................. 56!
7.3! Advanced ...................................................................................................................... 57!
7.3.1! User provisioning for Advanced Wireless .............................................................. 58!
7.3.2! SNMP Provisioning for Advanced Wireless ........................................................... 60!
7.4! Guest Network .............................................................................................................. 60!
7.4.1! User Provisioning for Guest Network ..................................................................... 62!
7.4.2! SNMP Provisioning for Guest Network .................................................................. 63!
7.5! MAC Control .................................................................................................................. 63!
7.5.1! User Provisioning for MAC Control ........................................................................ 64!
7.5.2! SNMP Provisioning for MAC Control ..................................................................... 65!
7.6! WPS .............................................................................................................................. 65!
7.6.1! User Provisioning for WPS .................................................................................... 65!
7.7! QOS .............................................................................................................................. 66!
7.7.1! User Provisioning for QOS .................................................................................... 67!
7.7.2! SNMP Provisioning for QOS .................................................................................. 68!
8! Security ................................................................................................................................ 69!
8.1! Firewall .......................................................................................................................... 69!
8.1.1! User Provisioning for Firewall ................................................................................ 69!
8.1.2! SNMP Provisioning for Firewall ............................................................................. 72!
8.2! IP Filter .......................................................................................................................... 72!
8.3! Device Filter .................................................................................................................. 72!
8.3.1! SNMP Provisioning for Device Filter ...................................................................... 73!
8.4! Site Filter ....................................................................................................................... 74!
8.4.1! SNMP Provisioning for Site Filter .......................................................................... 74!
8.5! Service Filter ................................................................................................................. 75!
8.5.1! SNMP Provisioning for Service Filter ..................................................................... 77!
8.6! VPN Settings ................................................................................................................. 77!
8.6.1! User Provisioning for VPN Settings ....................................................................... 77!
8.7! Email Settings ............................................................................................................... 83!
8.8! Reports.......................................................................................................................... 84!
9! Application ........................................................................................................................... 85!
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9.1! Port Forward ................................................................................................................. 85!
9.2! Port Trigger ................................................................................................................... 85!
9.3! DDNS ............................................................................................................................ 86!
9.4! DMZ .............................................................................................................................. 87!
9.4.1! SNMP Provisioning for DMZ .................................................................................. 88!
9.5! UPNP ............................................................................................................................ 88!
9.5.1! User Provisioning of UPnP .................................................................................... 89!
9.5.2! SNMP Provisioning for UPNP ................................................................................ 89!
9.6! IP Passthrough ............................................................................................................. 89!
9.7! Media ............................................................................................................................ 90!
10! Administration ................................................................................................................... 92!
10.1! User ........................................................................................................................... 92!
10.2! WiFi Power ................................................................................................................ 92!
10.3! Remote Access ......................................................................................................... 93!
10.3.1! SNMP Provisioning for Remote Management ................................................... 94!
10.4! Backup & Restore ..................................................................................................... 94!
10.4.1! User Provisioning for Backup & Restore ............................................................ 94!
10.4.2! SNMP Provisioning for Backup & Restore ......................................................... 95!
10.5! Reboot & Reset ......................................................................................................... 95!
10.5.1! SNMP Provisioning for Factory Settings ............................................................ 96!
10.6! Restarting the Device ................................................................................................ 96!
10.6.1! SNMP Provisioning for Restarting the Device .................................................... 97!
10.7! Trouble Shooting ....................................................................................................... 97!
10.8! Remote Log ............................................................................................................... 98!
10.9! Historical Consumption ............................................................................................. 98!
11! Diagnostics ..................................................................................................................... 100!
11.1! System ..................................................................................................................... 100!
11.2! Interface .................................................................................................................. 100!
11.3! Network ................................................................................................................... 104!
11.4! Wireless ................................................................................................................... 106!
11.5! Clients ...................................................................................................................... 109!
11.6! Internet .................................................................................................................... 110!
11.7! Self Test .................................................................................................................. 110!
12! Isolation .......................................................................................................................... 112!
12.1! User Provisioning for Isolation ................................................................................. 112!
12.2! SNMP Provisioning for Isolation .............................................................................. 112!
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13! TR-069 ............................................................................................................................ 114!
13.1! User Provisioning for TR-069 .................................................................................. 114!
13.2! SNMP Provisioning for TR-069 ............................................................................... 114!
14! Appendix1: Web User Interface Control ........................................................................ 116!
15! Appendix2: A Sample CM Config File ........................................................................... 122!
16! Abbreviations and Acronyms .......................................................................................... 125!
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1 Introduction
This document provides information on the Technicolor 4231 Wireless Gateway to Technicolor’s
service provider customers. The audience for this document includes those personnel who are
tasked with deploying, maintaining, and servicing this device as well as those who provide
answers to questions from end users.
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2 Technicolor Wireless Gateway
The Technicolor Wireless Gateway (Wireless Gateway) meets industry standards for DOCSIS
3.1 high-speed data connectivity along with reliable digital telephone service. The Technicolor
Wireless Gateway delivers data, voice and wired (Ethernet) or wireless (Wi-Fi) gateway
capabilities to connect a variety of devices at home or SOHO small home office that supports
high speed data access and voice services in one device.
Front Panel View
The following image represents the Wireless Gateway.
Figure 2.1
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Top Panel View and LED Operations
The following image represents the front panel view of the Wireless Gateway
Figure 2.2
A B C
D
I
H
G F E
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WPS Button (item A)
Wi-Fi Protected Setup (WPS) support, including an HW push button to activate WPS for
simplified and secure wireless setup.
Power LED (item B)
Downstream (DS) LED (item C)
State
Description
Solid on
Wi-Fi Protected Setup (WPS) support, including an HW push button to
activate WPS for simplified and secure wireless setup
Off
WPS setup not active
State
Description
Solid on
Main Power Supply (12volt, 4.5 Amp.). DUT is on Main Power Supply.
Blinking
Slow Blink - MoCA is enabled, Fast Blink – MoCA enabled and MoCA client
connected
Off
Power –Off
State
Description
Solid on
Down Stream channel locked
Off
Power-Off
Flashing with US
LED off
Searching for downstream signal
Flashing with US
LED on
Partial service mode
Both US and DS
Flashing
Software upgrade in progress
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UP stream LED (US) (item D)
Online LED (item E)
2.4 GHz Wi-Fi LED (item F)
State
Description
Blinking
Data is being transferred over the wireless connection. Wi-Fi is connected.
Off
Wi-Fi access point is not enabled
5 GHz Wi-Fi LED (item G)
State
Description
Blinking
Data is being transferred over the wireless connection. Wi-Fi is connected.
Off
Wi-Fi access point is not enabled
State
Description
Solid on
UP stream channel locked
Off
Power-Off
Flashing with DS
Led off
Attempting to communicate with the CMTS
Flashing with US
Led on
Partial service mode
Both US and DS
Flashing
Software upgrade in progress
State
Description
Solid on
Modem provisioning complete
Flashing slow
Attempting DHCP
Flashing fast
Attempting TFTP and final registration with CMTS
Very slow blink
Network access disabled by configuration file
Off
Not connected to your service provider’s network
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Telephone Line 1 led (item H)
State
Description
Solid on
Telephone Service on line -1 is enabled
Blinking
Telephone line 1 is connected to telephone and is operational
Flashing
Line two off (EMTA DHCP)
Both
lines Blinking
Device registering with call agent
Off
Line 1 is not connected to phone or not operational
Telephone Line 2 led (item I)
State
Description
Solid on
Telephone Service on line -2 is enabled
Blinking
Telephone line 2 is connected to telephone and is operational
Flashing
Line one off (EMTA DHCP)
Both
lines Blinking
Device registering with call agent
Off
Line 2 is not connected to phone or not operational.
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Back panel
The following image shows the back of the Wireless Gateway.
Figure 2.3
Tel ports (item A)
Two-line embedded digital voice adapter for wired telephony service.
Ethernet switch (item B)
Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity. Each Ethernet port has
two LEDs:
LED
LED Status
Description
A B C
D E F
G
H
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Left LED
(Green)
Solid on
Connected to a Gigabit Ethernet device
Blinking
Connected to a Gigabit Ethernet device and sending/receiving
data
Off
Not connected to a Gigabit Ethernet device
Right LED
(Amber)
Solid on
Connected to a 1000Mbps/100Mbps/10Mbps device
Blinking
Connected to a 1000Mbps/100Mbps/10Mbps device and
sending/receiving data
Off
Not connected to a 100Mbps/10Mbps device
Reset Button (item C)
Press on the Reset button to reset the box.
Note:
Press and hold the reset button for more than 6 seconds to restore the gateway to factory
settings.
Cable port (item D)
Compliance with DOCSIS 3.0, 3.1 standards along with PacketCable™ and EuroPacketCable™
specifications to deliver high-end performance and reliability.
USB port (item E)
USB interface provides full access for advanced user
Technicolor Wireless Gateway does not support USB printing. Refer section
Power Switch (item F)
The power switch (Turn-On/Off) allows you to turn-on and turn-off the box.
Power inlet (item G)
The power inlet (Power) allows you to connect the power cord.
Wi-Fi Turn –On/Off Switch (item H)
The Wi-Fi switch (Turn-On/Off) allows you to turn-on and turn-off the Wi-Fi.
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Bottom panel
The following image depicts the bottom panel view of the Wireless Gateway.
Figure 2.4
Product label: - The label on the bottom of the Gateway contains the following information
about your Gateway:
MTA MAC No. (Item A)
MTA MAC No of Device. It is of the following format:
MTA MAC –X XXXXXXXXXXX
WAN MAC No. (Item B)
WAN MAC No of Device. It is of the following format:
WAN MAC –X XXXXXXXXXXX
Serial Number of Device (Item C)
S/N of Device. It is of the following format:
S/N –X XXXX XXXX
CM MAC No. (Item D)
A B C
D E F G H
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CM MAC No of Device. It is of the following format:
CM MAC –X XXXXXXXXXXX
2.4 GHz SSID (Item E)
Network Name (SSID) is the network name of the 2.4 GHz access point and is of the following
format:
2.4 GHz
SSID: X XXXXX
PRE- SHARED KEY of Device FOR 2.4 GHz (Item F)
PRE- SHARED KEY of Device. It is of the following format:
PRE - SHARED KEY –X XXXXXXXX
5 GHz SSID (Item G)
Network Name (SSID) is the network name of the 5 GHz access point and is of the following
format:
5 GHz
SSID: X XXXXX
PRE- SHARED KEY of Device FOR 5 GHz (item H)
PRE- SHARED KEY of Device. It is of the following format:
PRE - SHARED KEY –X XXXXXXXX
Other Features Details
• Compliance with DOCSIS 3.0, 3.1 standards along with Packet Cable™ and Euro Packet
Cable™ specifications to deliver high-end performance and reliability
• Two-line embedded digital voice adapter for wired telephony service
• Up to two 802.11 radios for the dual-band concurrent operation with up to eight SSIDs
per radio
• Wi-Fi Protected Setup TM (WPS) support, including an HW push button to activate WPS
for simplified and secure wireless setup
• User configurable Parental Control blocks access to undesirable Internet sites
• Advanced firewall technology deters hackers and protects the home network from
unauthorized access
• Attractive compact design that allows for horizontal, or wall-mounted operation
• Color-coded interface ports and corresponding cables to simplify installation and setup
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• DOCSIS-8 compliant LED labeling and behavior provides a user and technician friendly
method to check operational status and act as a troubleshooting tool
• Automatic software upgrades by the service provider
• TR-069 Compliant Remote Management Capabilities
2.1 System Information
The following WebUI page of the Wireless Gateway provides the hardware and software version
information of the product.
Figure 2.5
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Software File Name and Revisions
The data shown in the table below provides the information about the firmware of your Wireless
Gateway:
Figure 2.6
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3 Initial Configuration and Setup
The Technicolor Wireless Gateway is configured using the Web UI
3.1 Accessing the WebUI
Procedure
There are 3 interfaces for the user/operator to connect to on the CGM4231:
• LAN (Default URL 192.168.0.1 on LAN side)
• Cable Modem (CM IP on the WAN side)
• eRouter (eRouter IP on the WAN side)
Apart from these 3 interfaces, there are 2 user levels, Home User and Advanced User.
When the user connects to the WebUI, the page prompts the user enter the username and
password. There is no user name and password set on default for the home user. On boot-up,
the user can login to the WebUI by pressing <ENTER> and the user will be directed to a page to
set the user name and password. After doing so, the user is directed again to the login page to
login to the system with new credentials.
For the advanced user, the user name is admin and the password would be the generated
password of the day.
Figure 3.1
The various pages on the WebUI may be accessible once the credentials are accepted.
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4 WebUI Guide
Table 4.1 below describes the webpages available for the Home user (Advanced Access) in
online and offline states.
Top Tab
Webpage (sub-tab)
On-line
Off-line
Status
Overview
ü
ü
Gateway
ü
ü
Local Network
ü
ü
Wireless
ü
ü
DOCSIS Status
ü
ü
DOCSIS Signal
ü
ü
DOCSIS Log
ü
ü
System
ü
ü
Connection
Devices
ü
ü
LAN
ü
ü
WAN
ü
ü
MoCA
ü
ü
Routing
ü
ü
Modem
ü
ü
MTA
ü
ü
Network Time
ü
ü
Wireless
Radio
ü
ü
Security
ü
ü
Advanced
ü
ü
Guest Network
ü
ü
MAC Control
ü
ü
WPS
ü
ü
QoS
ü
ü
Security
Firewall
ü
ü
IP Filter
ü
ü
Device Filter
ü
ü
Site Filter
ü
ü
Service Filter
ü
ü
VPN
ü
ü
Email Settings
ü
ü
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Report
ü
ü
Application
Port Forward
ü
ü
Port Trigger
ü
ü
DDNS
ü
ü
DMZ
ü
ü
`
UPnP
ü
ü
IP Passthrough
ü
ü
Media
ü
ü
Administration
User
ü
ü
Remote Access
ü
ü
Backup and Restore
ü
ü
Reboot and Reset
ü
ü
Historical Consumption
Troubleshooting
ü
ü
Remote Log
ü
ü
Diagnostics
System
ü
ü
Interface
ü
ü
Network
ü
ü
Wireless
ü
ü
Clients
ü
ü
Internet
ü
ü
Self-Test
ü
ü
Table – 4.1
Table 4.2 below describes the Webpages available for the Advanced User (Basic access) in
online and offline states.
Top Tab
Webpage (sub-tab)
OnLine
OFFLine
Status
Overview
ü
ü
Gateway
ü
ü
Local Network
ü
ü
Wireless
ü
ü
DOCSIS Status
ü
ü
DOCSIS Signal
ü
ü
DOCSIS Log
ü
ü
System
ü
ü
Table – 4.2
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5 Status Pages
5.1 Overview
Status Tab / Overview
The Overview page under the Status tab provides the high level view of the Wireless Gateway. It
displays the connections on the Wi-Fi, LAN and Guest Wi-Fi networks.
• Main Wi-Fi Displays the connected Wi-Fi (WLAN) Clients with their Host Name and IP
address.
• Network Displays the connected Wired (LAN) Clients with their Host Name and IP
address.
• Guest Wi-Fi Displays the clients connected to Guest Wi-Fi.
Figure 5.1
5.2 Gateway
Status Tab / Gateway
Click on the Status tab then click on Gateway. The page displays Gateway information and the
IP Network information.
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The Gateway Information section shows the Software Version, Vendor Name, eRouter MAC
address, Device Mode, Router Provision Mode and Local Time set in the device as shown
below:
Figure 5.2
The IP connectivity information provided in the page includes eRouter IP Address, Subnet Mask,
DNS and default Gateway Information for the IPv4 and IPv6 connections. The details are
displayed as given below:
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Figure 5.3
5.3 Local Network
Status Tab / Local Network
Click on the Status tab then click on Local Network. The Local Network page will display the
LAN information seen by the user.
LAN Information:
This section displays the configuration of DHCP addresses for the home user on the LAN side;
Information such as the Gateway Address, Subnet Mask, MAC Address, DHCP Server, DHCP
Beginning Address and DHCP Ending Address are displayed here.
DHCP Clients:
The connected clients to the gateway either via Ethernet or Wi-Fi will be displayed in this table.
ARP Table:
The ARP Table section displays ARP information about connected clients. When a client is
configured for static IP, the static option will be shown as Yes.
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SLAAC Table Information:
Stateless Auto Configuration (SLAAC) is a feature offered by the IPv6 protocol. It allows the
various devices attached to an IPv6 network to connect to the Internet using the Stateless Auto
Configuration without requiring any intermediate IP support in the form of a DHCP server. The
SLAAC Table section displays details about IPv6 Address, the corresponding MAC Address and
Reachability States information.
Figure 5.4
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Figure 5.5
When in IPv6 mode or Dual Stack mode, the DHCP Client table includes IPv6 related status and
type information.
5.4 Wireless Status
Status Tab / Wireless
Click on the Status tab then click on the Wireless tab. The page provides wireless network
information, including the Network Name (SSID), MAC Address, Security Mode, Network Mode,
Channel, Channel Width, SSID Broadcast and Network Status for 2.4 GHz and 5 GHz.
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2.4GHz Network information:
Figure 5.6
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5GHz Network Information:
Figure 5.7
5.5 DOCSIS Status
Status Tab / DOCSIS Status
Click on Status tab, and then click on DOCSIS Status. DOCSIS Status page explains the
network connectivity and Cable Modem status. The following information is displayed:
Cable Modem Parameters:
This section displays information about the RF upstream Bonding, including CM Status, Active
Time, IPv6 Address, IPv4 Address, Subnet Mask, IP Gateway, TFTP Server, Time Server, Time
Offset, DHCP Lease Time, DHCP Rebind Time and DHCP Renew.
• CM Status – possible states are Below are the possible states for a cable modem
other, notReady, notSynchronized, phySynchronized, usParametersAcquired,
rangingComplete, ipComplete, todEstablished, securityEstablished,
paramTransferComplete, registrationComplete, operational and accessDenied.
• Active time - The time since the network management portion of the system was last re-
initialized.!
Ethernet List:
This section displays information about the Ethernet List with Interface Name, Link Status, Link
Speed and Link Duplex.
• Interface name displays Displays the port number in general (Ethernet 1 / Ethernet 2,
etc.)
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• Link Status - If there is any activity on the Link (Any Device connected) it shows "UP",
else it will be "DOWN"
• Link Speed and Link Duplex - Speed of 10/100/1000 and is it half duplex, full duplex or
Auto
CPE List:
• This section displays CPE List - displays information about the CPE List with IP Address
(IPv4 and/or IPv6) and HW Address
The following figures provide these details displayed in the page:
Figure 5.8
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Figure 5.9
5.6 DOCSIS Signal
Status Tab / DOCSIS Signal
Click on the Status tab then click on DOCSIS Signal. The DOCSIS Signal page displays the
plant information on which the modem is connected.
Upstream Bonding:
This section displays information about RF upstream Bonding, including upstream channel ID,
Upstream Lock Status, Channel Type, Centre Freq., Band Width, Modulation, and Power Level
(Tx Power level at gateway for the particular channel).
• Upstream Bonding - Number of channels locked to upstream which can be used for
upstream data transfer
• Upstream channel ID - The CMTS identification of the upstream channel
• Upstream Lock Status - Displays Locked if QAM and FEC are locked (indicates that the
channel is usable)
• Upstream Channel Type - Displays if it is a SC-QAM channel (Phy type 3) or a OFDMA
channel (Phy type 5)
• Upstream Centre Frequency - The center of the frequency band associated with this
upstream interface. Displays 0 if the frequency is undefined or unknown.
• Upstream Band Width -The bandwidth of this upstream interface as configured on the
CMTS (Generally 1.6MHz, 3.2Mhz or 6.4MHz)
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