TallyGenicom Intelliprint 9035 User Manual

User Guide
TallyGenicom Intelliprint
9035
Laser Printer

Feb 05

ii 34PPM Laser Printer User Guide

Trademarks

The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in
this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are
registered in the United States Patent and Trademark Office; some trademarks may also be registered in other
countries. TallyGenicom, is registered trademarks of TallyGenicom. PostScript is a trademark of Adobe Systems
Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual,
“PostScript 3” (PS-3) is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 3
page description language. Adobe, Adobe PhotoShop, Adobe PageMaker/Adobe Systems Incorporated. Apple,
AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. Banyan, VINES/Banyan.
DEC, DECnet, LN03, VMS/Digital Equipment Corporation. Hewlett-Packard, HP, PCL, HP-GL, HP-UX, LaserJet/
Hewlett-Packard Co. IBM PC, Token-Ring/International Business Machines Corporation. Intel/Intel Corporation.
Microsoft, MS-DOS, Windows/Microsoft Corporation. Novell and NetWare/Novell, Inc. The ENERGY STAR logo/
United States Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA endorsement
of any product or service. UNIX/UNIX Systems Laboratories. Ethernet/Xerox Corporation.

Copyright Notice

This manual is Copyrighted © 2004 by TallyGenicom. All Rights Reserved. This manual may not be copied in whole
or in part, nor transferred to any other media or language, without the express written permission of TallyGenicom.

The specifications of your printer and the content of this publication are subject to change without prior notice.
Every attempt has been made to verify the accuracy of the content herein.

◆ ◆ ◆

Feb 05

Contents

Preface 0-1

Welcome 0-2
About this Manual 0-2

Scope 0-2
Overview 0-2
Printer Orientation 0-2
Conventions 0-2

Organization 0-3
Special Features of This Printer 0-4

Safety Notes 0-5

Chapter 1 Installing the Printer 1-1

About this Chapter 1-2
Installation Location 1-2

Installation Environment 1-2
Unsuitable locations 1-3
When using an ultrasonic humidifier 1-3

Safety Precautions 1-3

Handling the Printer 1-3

Printer Location Requirements 1-4

Printer Weight and Dimensions 1-4

Feb 05

2 34PPM Laser Printer User Guide

Installation Space 1-4
Checking the Package Contents 1-6

Carrying the Printer 1-7
Installation Procedure 1-8

Removing the Tape 1-8
Installing the Optional Accessories 1-8
Installing the Toner Cartridge 1-8
Loading Paper 1-11
Loading paper larger than A4 size in the pape r tray 1-13
Connecting the Power Cord 1-17
Turning the Printer On 1-18

Selecting a Display Language 1-18
Installing Printer Drivers and Locating User Documentation 1-20

Installing Printer Drivers and other Software for UNIX and
WindowsDrivers Folder 1-20

TGNET Admin Administration Program 1-21

Locating User Documentation 1-21

Printing a Configuration Summary 1-21
Printing PCL and PostScript Font Lists 1-24

Turn ing the Pr inter Off 1-24

Chapter 2 Daily Care 2-1

Main Components and Their Function 2-2

Front view 2-2
Control panel 2-3
Back view 2-3
Internal view 2-4

About Paper 2-4

Usable Paper 2-4
Paper for 2 sided printing 2-9
Unusable Paper 2-9

Storing Paper 2-10

Storing locations for paper 2-10
Caution for storing paper 2-10

Loading Paper 2-10

Loading Paper in Paper Tray 2-10
Loading Transparencies in the Paper Tray 2-13

Cleaning the Printer 2-17

Cleaning the exterior 2-17
Cleaning the interior 2-18
Cleaning the feed roll 2-18

Feb 05

When Not in Use for a Long Time 2-21
When Moving the Printer 2-22

Chapter 3 Troubleshooting 3-1

When Problems Occur 3-2
No Power 3-2
Cannot Print 3-2
Poor Print Quality 3-3

Paper Is Output Blank or All Black 3-3
Printout Is Faded, Stained, Missing, Wrinkled, or Blurred 3-4
Printing Is Not Clear 3-8

Paper Incorrectly Fed 3-9
Other Problems 3-10
Warning Messages and Error Messages 3-10

Warning Messages 3-11
Error Messages 3-12

34PPM Laser Printer User Guide 3

Chapter 4 Clearing Paper Jams 4-1

Clearing Paper Jams 4-2

At the Paper Trays 4-3

At the Fuser Unit 4-5
At the Toner Cartridge 4-7
At the Duplex Module 4-9

At the paper exit 4-9
At the interior of the top cover 4-10

At the Offset Catch Tray 4-11

Chapter 5 About Consumables 5-1

Available Consumables 5-2

Toner Cartridge 5-2
Regular replacement parts 5-3

Toner Cartridge 5-4

Cautions on Handling the Toner Cartridge 5-4
Replacing the Toner Cartridge 5-4

Fuser Unit 5-7

Caution on Handling the Fuser Unit 5-7
Replacing the Fuser Unit 5-8

Feb 05

4 34PPM Laser Printer User Guide

Transfer Roll Cartridge 5-11

Caution on Handling the Transfer Roll Cartridge 5-11
Replacing the Transfer Roll Cartridge 5-12

Feed Roll 5-15

Caution on Handling the Feed Roll 5-15
Replacing the Feed Roll 5-16

Chapter 6 Optional Accessories 6-1

Available Optional Accessories 6-2
Tray module (A4/550 sheets) 6-2

Installing/Uninstalling the Tray Module 6-2
Checking the contents of the tray module package 6-3
Installing the Tray Module 6-4
Uninstalling the Tray Module 6-9

Paper trays 6-13

Installing/Uninstalling the Duplex Module 6-13
Installing the Duplex Module 6-14
Uninstalling the Duplex Module 6-15

Offset catch tray 6-17

Installing/Uninstalling the Offset Catch Tray 6-18
Installing the Offset Catch Tray 6-18
Uninstalling the Offset Catch Tray 6-21

Rear tray 6-23

Installing/Uninstalling the Rear Tray 6-24
Installing the Rear Tray 6-24
Uninstalling the Rear Tray 6-25

Chapter 7 Understanding and Navigating the Control

Panel Me nus 7- 1

About this Chapter 7-2
Control Panel Features 7-2

LCD Display 7-2
LED Indicators 7-3
Pushbuttons 7-3

Navigating the Control Panel Menus 7-4
Menu Structure 7-6

Status Menu 7-7

Job Library 7-7

Job Library Errors 7-9

Feb 05

34PPM Laser Printer User Guide 5

Job Accounting 7-9
Paper Menu 7-10
Interface Menu 7-13
PS Menu 7-16
PCL Menu 7-17
System Menu 7-20
Quality Menu 7-21
Date/Time Menu 7-22
Functions Menu 7-23
FLASH Menu 7-24
DISK Menu 7-25

Chapter 8 Optional Extended Features 8-1

About this Chapter 8-2
Installing DRAM Memory DIMMS 8-2
Installing the Hard Disk Option in the Printer 8-5
Using the Hard Disk Option and User Flash DIMM Module 8-10

Operator Panel MENU Structure 8-10
Using the Disk Menu 8-11
Using the Flash Menu 8-11
Using the FLASH SIMM or Hard Disk Option as a PostScript Device
8-12
PostScript Operators 8-12
Device Parameter Sets 8-13
Warmstart.ps and Sys/Start Files 8-13

Feb 05

Using the Power-On Files Feature 8-14

Power-on Files Defined 8-14

Collating, Saved Jobs, and Job Accounting 8-15

Collating Feature 8-15
Saved Jobs Feature 8-18
Job Accounting Feature 8-24

Using the Custom Paper Size Feature 8-25

Operator Panel Access 8-25
Printer Driver Access 8-25

Custom Page size and Microsoft Word, Word 2000, and Word 2003
8-28

Resolution 8-28

Accessing the Printer Web Page 8-30

Printer Setup 8-36
Job Accounting 8-41

6 34PPM Laser Printer User Guide

Appendix A Consumables A-1

Specifications A-2

Printable area A-3

Expected life of Consumables A-3

Toner Cartridge A-3
Fuser unit, transfer roll cartridge and feed roll A-4

Feb 05

Preface

In this Chapter . . .

■ “Welcome” on page 2

■ “About this Manual” on page 2

■ “Organization” on page 3

■ “Special Features of This Printer” on page 4

Feb 05

2 34PPM Laser Printer User Guide

About this Manual

Welcome

Thank you for selecting the Laser Printer. This User Guide contains important information about
the operation and care of your printer. Please read this manual in its entirety and keep it at hand for
later reference.

About this Manual

Scope

This User Guide contains all of the information necessary to operate and care for your printer and
accessories. It is intended to be used with the pictorial unpacking instructions and the Installation
Guide, both included in the printer packaging. If you have not already unpacked and installed the
printer, please refer to these documents. This guide does not contain instructions for unpacking
and installing the printer.

Overview

This manual contains nine chapters and one appendix:

Printer Orientation

Throughout this guide, the four sides of the printer are referred to as front, rear, right, and left. The
front of the printer is the side near the control panel, and the rear of the printer is opposite the
front. The left and right sides of the printer are defined as the sides to the left and right, respec­tively, of a person who is facing the front of the printer.

Conventions

This following conventions are used throughout this manual to emphasize certain procedures or
information:

NOTE: A note is a tip or extra information that may be helpful in installing or using the printer.

CAUTION: A caution message provides information that may help you avoid equipment dam-

age, process failure, or inconvenience. Read all caution messages carefully.

WARNING! A warning message indicates the possibility of personal injury if a specific procedure
is not performed e xactly a s desc ribed in the g uide. Pay c lose a ttentio n to t hese sec tions and rea d
them fully to prevent possible injury.

h Feb 05

Organization

The following is a summary of each chapter:

Safety Notes

This section explains the items of which to take note to ensure that you use this printer safely and
correctly. Be sure to read this section to prevent serious injuries and accidents.

Preface

The Preface contains information about this guide and about the features and available configura­tions of the printer.

Chapter 1 Installing the Printer

This chapter explains the procedures to decide on the installation location, check the package con­tents, and set up the printer at the installation location.

Chapter 2 Daily Care

This chapter explains the essential operations for using the printer on a daily basis such as replen­ishing paper and cleaning.

34PPM Laser Printer User Guide 3

About this Manual

Chapter 3 Troubleshooting

This chapter explains the problems that may arise when using the printer and the way of handling
them. Do not consider the problems as a mechanical breakdown until you have read this chapter.

Chapter 4 Paper Jams

This chapter explains the ways to solve paper jams.

Chapter 5 Consumables

This chapter explains the essential consumables for this printer, cautions on using them, and the
way of replacing them.

Chapter 6 Optional Accessories

This chapter explains the optional accessories and how to install and uninstall them.

Chapter 7 Navigating the Control Panel Menus

This chapter explains the control panel and its functions, and also demonstrates how to navigate
throughout the various menus and submenus that allow you to view and change the printer set­tings.

Chapter 8 Optional Extended Features

This chapter describes the procedures for installation of DRAM Memory DIMMs and the Hard
Disk Option. Also describes how to use the extended features associated with these options.

Appendix A

This Appendix includes the printer specifications and expected life of the consumables.

Feb 05

4 34PPM Laser Printer User Guide

Special Features of This Printer

Special Features of This Printer

This printer has the following special features:

■ Quality printing at a high speed

With its 1,200 dpi laser-style resolution, it can print in high definition and high quality
(optional feature). Attains high-speed printing of 34 sheets per minute when printing the
same A4-sized document by long edge feed.

■ Flexible use of paper sources and delivery methods

A paper tray for various paper sizes, from A5 to Legal 14, can be used in the tray module.
Special media such as envelopes and labels can also be used.

Optional tray module (A4/550 sheets) is available. By adding the optional tray module, you
can load up to 1,800 sheets for the printer with 34 ppm.

You can add up to two optional tray modules.

Enables 2 sided printing by attaching the optional duplex module.

■ Network-readiness

The printer includes an Ethernet Network Interface Card.

■ Easy operation

The easy-to-read control panel display clearly shows the status of printer operation. Control
panel pushbuttons allow you to access and view printer menus, submenus, and status mes­sages.

The following diagram shows the printer (34 ppm) with the 500 sheets exit as well as the two
optional tray modules (A4/550 sheets) installed.

h Feb 05

34PPM Laser Printer User Guide 5

Special Features of This Printer

Safety Notes

For your own safety, please read this page carefully before using the machine.

■Do not place the machine in a hot, humid, dusty, or poorly ventilated environment.

Prolonged exposure to these adverse conditions can cause fire or electric shock.

■

■Do not place the machine near heaters or volatile, flammable, or combustible mate-

rials such as curtains that may catch fire.

■

◆ ◆ ◆

Feb 05

6 34PPM Laser Printer User Guide

Special Features of This Printer

h Feb 05

Installing the Printer

Chapter 1

In this Chapter . . .

■ “Installation Location” on page 1-2

■ “Safety Precautions” on page 1-3

■ “Printer Location Requirements” on page 1-4

■ “Installation Space” on page 1-4

■ “Checking the Package Contents” on page 1-6

■ “Carrying the Printer” on page 1-7

■ “Installation Procedure” on page 1-8

■ “Selecting a Display Language” on page 1-18

■ “Installing Printer Drivers and Locating User Documentation” on page 1-20

■ “Printing a Configuration Summary” on page 1-21

■ “Printing PCL and PostScript Font Lists” on page 1-24

Feb 05

1-2 34PPM Laser Printer User Guide

Installation Location

About this Chapter

This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.

Installation Location

In order to make use of the printer safely and comfortably, choose an installation location with the
following considerations.

Installation Environment

Suitable locations

CAUTION: Place t he ma chine on a level and sturdy surface that can withstand a w ei ght of 20.6
kg (for 34 ppm). If tilted, the machine may fall over and cause injuries.

■ Level and stable location (not tilted more than 5°)

■ Well-ventilated location

■ Temperature range: 10 to 32 °C; humidity range: 15 to 85% (no condensation) Humidity

should be 70% or below at 32 °C, and temperature should be 28 °C or below at 85% humid­ity.

NOTE: Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room or

moving the printer from a location with low humidity/temperature to high humidity/
temperature can cause condensation inside the printer, directly interfering with image
transfer. When condensation occurs , lea v e the printer alone f or at least 1 hou r to acclimat e
to the environment before using it.

Using a power outlet exclusively for the printer

Use one power outlet exclusively for this printer. If the printer draws power from the same circuit
as other large machines, such as copiers or air conditioners, the fluctuations in the current may
cause malfunctions or a loss of data. Also, electrical noise produced by machines located nearby
may interfere with the normal operation of the printer.

WARNING! Three power specifications are listed below. The specifications that apply to your
printer depend on its configuration. Connect the power plug only to a properly rated power out­let. Otherwise, it can cause fire or electric shocks. If in doubt, contact our Printer Support Desk.
Rated voltage: 100 V
Rated frequency: 50/60 Hz
Rated voltage: 110 V
Rated frequency: 60 Hz
Rated voltage: 220 – 240 V
Rated frequency: 50/60 Hz

Feb 05

34PPM Laser Printer User Guide 1-3

Safety Precautions

Unsuitable locations

■ Locations with direct exposure to sunlight

■ Locations close to cooling/heating appliances

■ Locations with direct exposure to drafts

■ Locations susceptible to vibrations

■ Dusty and dirty locations

■ Locations close to open flame

■ Damp locations

■ Locations exposed to magnetic forces

■ Locations susceptible to sudden changes in temperature or humidity

When using an ultrasonic humidifier

If tap water or well water is used in the ultrasonic humidifier, the impurities in the water will be
released to the atmosphere and adhere to the internal parts of the printer, and this may cause dete­rioration in the print quality. Use only water that does not contain any impurities in the ultrasonic
humidifier.

Safety Precautions

This printer is available in either of the following power specifications: 110V and 220V. The speci­fications that apply to your printer depend on your machine configuration. To prevent fire or shock
hazards, connect the power plug only to a properly rated power outlet.

Handling the Printer

Follow the guidelines below when lifting or moving the printer:

■ The printer is very heavy, and should always be lifted by two people. The weight of the

printer without paper tray, toner cartridge, and paper is about 51 lbs (23 kg). Never attempt
to lift the printer alone.

■ To lift the printer, have two individuals facing each other from the front and the rear of the

printer grasp the recessed areas on each side of the printer. Do not lift the printer by grasping
any area other than these recessed areas.

■ When lifting the printer, maintain proper lifting posture to prevent injuries.

Feb 05

1-4 34PPM Laser Printer User Guide

Printer Location Requirements

Printer Location Requirements

Printer Weight and Dimensions

This printer weighs approximately 51 lbs (23 kg) and should always be lifted by two people. The
dimensions of the printer are listed below.

■ Printer Height: 15.9 in (404 mm)

■ Printer Width (left to right): 16.6 in (422 mm)

■ Printer Depth (front to back): 18.3 in (465 mm)

Installation Space

Ensure that the printer has enough installation space as shown in the diagrams.

CAUTION: The machine has ventilation holes on the rear and side panels. Ensure that the
machine is installed with a minim um clear ance of 255 mm from the rear v ent to the w all, 200 mm
from the left vent to the wall, and 300 mm from the right vent to the wall. A poorly ventilated
machine can cause e xces siv e internal hea t and fir e. Th e accompanying diagram sho ws the min­imum clearances require d f or normal operation , consumab les repl acement, and m aintenance to
ensure your machine operates at peak performance.

Feb 05

Top view

34PPM Laser Printer User Guide 1-5

Installation Space

Front view

200 mm

255 mm

402 mm

300 mm

200 mm 300 mm

Side view

402 mm

255 mm

Feb 05

1-6 34PPM Laser Printer User Guide

Installation Space

Checking the Package Contents

The standard configuration of the printer is as follows. Ensure that all the parts are available before
installation.

NOTE: Retain the packaging ma terial an d b ox for future use if there is a possibility that the printer

will be moved over long distances. See “Optional Accessories” on page 1-1 and the
respective user guide of the optional accessories for details on the optional accessories.

■ Printer

■ Paper tray (A4/150 sheets) paper tray (A4/550 sheets)

■ Toner Cartridge

■ Power cord

■ User guide

Feb 05

Carrying the Printer

When moving the printer to a place for installation, take note of the following points.

Hold the recessed areas on the left and right sides of the printer.

CAUTION: When lifti ng the printer, get a firm footing, bend yo ur knees and use both y our hands
to avoid possible falls of the printer and injuries to your back.

NOTE: When lifting the printer, there should be 2 persons, one in front and one behind the printer,

to firmly grip the recessed areas provided on both sides of the printer. Never try to lift the
printer by gripping any other areas. Lifting the printer by gripping any other areas can
cause the printer to fall and result in injuries.

34PPM Laser Printer User Guide 1-7

Carrying the Printer

NOTE: When lifting the printer , g et a fi rm fo oting and be nd y ou r knees to avoid possibl e inju ries to

your back.

Carry the printer without tilting it.

CAUTION: When moving the machine, do not tilt it more than 10 degrees. If tilted excessively,
the machine may fall over and cause injuries.

Do not tilt the printer more than 10 degrees to the front/back or right/left. This might lead to a
malfunction due to incidents such as consumables inside the printer spilling out.

NOTE: Rear side of the printer is heavier than the front.

The rear side of this printer is heavier than the front. Take note of this difference in weight when
moving the printer.

Feb 05

1-8 34PPM Laser Printer User Guide

Installation Procedure

Installation Procedure

This section describes how to install the printer.

Removing the Tape

When the printer is first taken out of the packaging box, the covers of the printer are taped as
shown in the diagram. Remove the tapes.

Installing the Optional Accessories

If you have purchased any optional accessories, install them before installing the Toner Cartridge
and before loading paper. If there are no optional accessories to install, proceed to the next section,

Installing the Toner Cartridge.

Tray module (A4/550 sheets)

See “Installing the Tray Module” on page 6-4 for details.

Duplex module

See “Installing the Duplex Module” on page 6-14 for details.

Offset catch tray

See “Installing the Offset Catch Tray” on page 6-18 for details.

Rear tray

See “Installing the Rear Tray” on page 6-24 for details.

Installing the Toner Cartridge

When installing the Toner Cartridge, take note of the following points:

WARNING! Never throw an Toner Cartridge into an open flame. It can cause an explosion and
you can get burned.

■ Do not subject it to direct sunlight or strong light.

■ When installing the TONER cartridge, select a location not subject to strong light and try to

finish the installation within 5 minutes.

Feb 05

34PPM Laser Printer User Guide 1-9

Installation Procedure

■ Do not touch the surface of the photosensitive drum. Do not stand or place the Toner Car-

tridge upside down. The drum might get damaged.

■ A drum shutter protects the photosensitive drum from light. Do not open the drum shutter.

■ Although the toner is not harmful to the body, wash it off immediately if your hands or

clothes are stained with it.

■ It is recommended to use up the Toner Cartridge within 1 year after opening it.

NOTE: See “Replacing the Toner Cartridge” on page 5-4 for details when replacing the Toner

Cartridge.

1. Open the top cover.

NOTE: Do not touch any parts inside the printer.

2. Take the Toner Cartridge out of the box and shake it 7 to 8 times as shown in the diagram.

Feb 05

1-10 34PPM Laser Printer User Guide

Installation Procedure

3. Place the Toner Cartridge on a flat surface and pull the seal out honnrizontally.

NOTE: When pulling out the seal, pull it out horizontally. The tape might break if it is pulled out

diagonally. After the seal has been pulled out, do not shake or bump the Toner Cartridge.

4. Hold the Toner Cartridge by the grip and insert it into the slot inside the printer.

NOTE: Do not touch any parts inside the printer. Ensure that the Toner Cartridge is firmly set.

5. Close the top cover securely.

Feb 05

34PPM Laser Printer User Guide 1-11

Installation Procedure

Loading Pape r

Loading paper in the paper tray

See “About Paper” on page 2-4” for details on the type and size of paper that can be loaded in the

paper tray.

1. Place the paper tray on a flat surface.

2. Remove the lid of the tray.

3. If the base plate of the paper tray is raised, push it down.

Feb 05

1-12 34PPM Laser Printer User Guide

Installation Procedure

4. Squeeze the length guide and slide it to the desired paper size.

5. Squeeze the right width guide and slide it to the desired paper size.

6. Load the paper with the side to be printed facing up and with all 4 corners aligned. Make sure

that the right width guide is correctly aligned with the paper size. Do not place paper over the
right width guide.

NOTE: Do not load paper exceeding the maximum fill line or the maximum capacity allowed.

Align the right width guide with the paper width correctly. If the right width guide is not in
place, the paper will not be properly fed and may cause a paper jam.

Feb 05

34PPM Laser Printer User Guide 1-13

Installation Procedure

7. Close the lid of the paper tray.

8. The lid of the tray must be firmly closed. If not, the paper might be misaligned.

Loading paper larger than A4 size in the paper tray

See “About Paper” on page 2-4 for details on the type and size of paper that can be loaded in the

paper tray.

1. Place the paper tray on a flat surface.

Feb 05

1-14 34PPM Laser Printer User Guide

Installation Procedure

2. Remove the lid of the tray.

3. Slide the right and left lock tabs in the paper tray outwards to unlock them.

4. Hold the grip of the paper tray and pull its extendable part to the front until it touches the

desired paper size.

NOTE: The right and left lock tabs in the paper tray move inwards and lock automatically.

Feb 05

34PPM Laser Printer User Guide 1-15

Installation Procedure

5. Squeeze the length guide and slide it to the desired paper size.

6. Squeeze the right width guide and slide it to the desired paper size.

7. Load the paper with the side to be printed facing up and with all 4 corners aligned. Do not

place paper over the right width guide.

NOTE: Do not load paper exceeding the maximum fill line or the maximum capacity allowed.

Align the right width guide with the paper width correctly. If the right width guide is not in
place, the paper will not be properly fed and may cause a paper jam.

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1-16 34PPM Laser Printer User Guide

Installation Procedure

8. Close the lid of the paper tray.

NOTE: The lid of the tray must be firmly closed. If not, the paper might be misaligned.

9. Push the paper tray completely into the printer.

Feb 05

Connecting the Power Cord

WARNING! Three power specifications are listed below. The specifications that apply to your

printer depend on its configuration. Connect the power plug only to a properly rated power out­let. Otherwise, it can cause fire or electric shocks. If in doubt, contact our Printer Support Desk.
Rated voltage: 100 V
Rated frequency: 50/60 Hz
Rated voltage: 110 V
Rated frequency: 60 Hz
Rated voltage: 220 – 240 V
Rated frequency: 50/60 Hz
To prevent fire or electric shock, follow the instruction below based on your machine configura­tion. If in doubt, contact our Printer Support Desk.
If your machine is a 220 – 240 V model, there is no need to attach a separate earth line since
the earth connection is incorporated in the power line. Plug it into a properly rated outlet.
If your machine is a 100 or 110 V m od el , us e th e green earth wire bundled with the power cord,
located at the rear of the machine.
The earth wire must be connected to one of the following conductors:
– Earth terminal of the specified power outlet
– A piece of copper buried in the earth 650 mm or deeper

34PPM Laser Printer User Guide 1-17

Installation Procedure

1. Connect the power cord to the power cord connector at the back of the printer.

2. Make sure that the power switch has been firmly pushed to the <{> position and then

insert the other end of the power cord to the power outlet. If the power cord has an earth
wire, connect it as well.

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1-18 34PPM Laser Printer User Guide

Selecting a Display Language

Turning the Printer On

Switch on the power before operating the printer. When you have finished using the printer for the
day or you do not intend to use it for a long period of time, switch off the power.

1. Press the power switch to the <I> position the power on.

On the printer’s right side, press the side of the power switch marked <I> to turn the printer on.

NOTE: The printer motors run for 2 or 3 minutes when you first turn the power on.

The top line of the LCD display reads:

Loading

followed by asterisks progressing across the bottom line:

**************

Following an LED self test, asterisks progress across both lines of the display

**************

**************

and the Power On Self Test ends with the top line of the display reading:

Ready

NOTE: While turned on, the printer will go into the standby state if it remains idle for a period of

time.

Selecting a Display Language

The default language for all LCD display messages and the Configuration Summary and Test Page
is English. You can change the language to Espanol, Italiano, Deutsch or Francais.

Feb 05

34PPM Laser Printer User Guide 1-19

Selecting a Display Language

NOTE: The language that you select will be reflected on all LCD display messages, and also the

content of the Configuration Summary and Te st Page.

To change the default language from English to one of the other four available selections:

1. From the Ready status, press MENU, the control panel display will read:

Menu

Paper

2. Press PREVIOUS or NEXT until the display reads:

Menu

System Menu

3. Press SELECT, the display will read:

System Menu

Factory Defaults

4. Press NEXT or PREVIOUS until the display reads:

System Menu

Display Language

5. Press SELECT, the display will read:

System Menu

English

6. Press NEXT or PREVIOUS until the desired default language appears on the bottom line of

the display:

Press SELECT. You have now changed the default language.

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1-20 34PPM Laser Printer User Guide

Installing Printer Drivers and Locating User Documentation

Installing Printer Drivers and Locating User Documentation

Installing Printer Drivers and other Software for UNIX and WindowsDrivers
Folder

For a printer to be connected using TCP/IP printing, ensure the printer has been configured for a
valid IP address, subnet and gateway.

If this has been assigned by a DHCP server, ensure there is a reservation fo the printers mac
address, seen on the network Configuration test page against the reserved IP address in the DHCP
servers scope. See your company network manager if there is any doubt.

If the printer has not obtained an IP address subnet and gateway automatically refer to the Quick
Start Guide.

Ensure the printer is powered on and has been connected to the network.

You must be logged on to the computer as an administrator or equivalent in order to install the
printer drivers.

1. Load the cd into the drive.

2. After it loads select I ACCEPT to the opening screen as shown.

3. Click MENU.

4. Click PRINTER DRIVERS.

5. Select your operating system and follow the instructions on the screen.

Feb 05

TGNET Admin Administration Program

The printer is supported by the TGNet Admin administration program, available from our web
site. Network discovery, administration, remote monitoring and remote panel management
options are available to the administrator.

The TGNet Admin program includes a virtual control panel function that allows the user to
remotely manage the printer. The virtual control panel functions allow the administrator to
remotely control many printers without having to go to each printer to modify the printer settings.

NOTE: For more information about obtaining TallyGenicom’s TGNet Admin network administrator,

please visit www.tallygenicom.com.

Locating User Documentation

To locate other documentation that will assist you in operating and maintaining your printer, go to
the MANUALS folder on the Electronic Library CD-ROM. You can open and read these manuals
(in Adobe PDF format) directly from the CD-ROM, save the manuals to the hard drive of your
computer, or print the manuals.

34PPM Laser Printer User Guide 1-21

TGNET Admin Administration Program

Refer to the README.TXT file (UNIX and Windows) or the Read Me First file (MacOS)
included in the MANUALS folder for more information about the documentation.

Printing a Configuration Summary

Your printer can print a configuration summary that lists the currently selected status of menu
options, media selections in trays, options installed and other relevant information about your
printer. To print a Configuration Summary, follow these steps:

1. From the Ready status, press MENU, the control panel display will read:

2. Press PREVIOUS or NEXT until the display reads:

3. Press SELECT, the display will read:

4. Press NEXT or PREVIOUS until the display reads:

Menu

Paper Menu

Menu

Functions

Functions

Reset Printer

Functions

Print Summary

5. Press SELECT. A two page Configuration Summary will print. An example of a Configura-

tion Summary appears on the following page.

Feb 05

1-22 34PPM Laser Printer User Guide

Printing a Configuration Summary

NOTE: Depending upon the options installed and menu settings, your Configuration Summary

may vary.

Feb 05

34PPM Laser Printer User Guide 1-23

Printing a Configuration Summary

Feb 05

1-24 34PPM Laser Printer User Guide

Printing PCL and PostScript Font Lists

Printing PCL and PostScript Font Lists

Your printer has the capability of printing lists of all installed PCL or PostScript fonts. To print a
Font List, follow these steps:

1. From the Ready status, press MENU, the control panel display will read:

Menu

Paper Menu

2. Press PREVIOUS or NEXT until the display reads:

Menu

Functions

3. Press SELECT, the display will read:

Functions

Reset Printer

4. Press NEXT or PREVIOUS until the display reads:

Functions

Print Fonts

5. Press SELECT, the display will read:

Print Fonts

PCL Fonts

NOTE: You may toggle between PCL Fonts and Postscript Fonts using the PREVIOUS or NEXT

push-buttons.

6. Press SELECT. A multi page resident Font List will print.

Turning the Printer Off

1. Make sure that the printer is not in processing.

2. Press the power switch to the <{> position to turn the power off.

Feb 05

34PPM Laser Printer User Guide 1-25

Printing PCL and PostScript Font Lists

Remember to turn off the printer at the end of day or when the printer will not be used for an
extended period of time.

NOTE: When the printer is turned off, all print data still in memory will be erased.

◆◆◆

Feb 05

1-26 34PPM Laser Printer User Guide

Printing PCL and PostScript Font Lists

Feb 05

Daily Care

Chapter 2

In this Chapter . . .

■ “Main Components and Their Function” on page 2-2

■ “About Paper” on page 2-4

■ “Storing Paper” on page 2-10

■ “Loading Paper” on page 2-10

■ “Cleaning the Printer” on page 2-17

■ “When Not in Use for a Long Time” on page 2-21

■ “When Moving the Printer” on page 2-22

Feb 05

2-2 34PPM Laser Printer User Guide

Main Components and Their Function

Front view

8

7

12

3

6

No. Name Description

1 Center output tray Print jobs are output with the printed side facing down.
2 Control panel Consists of operation buttons, indicators, and the display.
3 Ventilation hole Releases heat to prevent the interior of the printer from heating up.
4 Paper meter Indicates the amount of paper remaining.
5 Paper tray A4/550 sheets) Load paper here.
6 Paper tray A4/150 sheets) Load paper here.
7 Power switch Switches the power of the printer o n and off. Pushing the switch to the <I>

side switches it on and pushing it to the <{> side switches it off.

8 Paper stopper Raise this when printing on paper larger than A4 size.

45

Feb 05

Control panel

No. Name Description

34PPM Laser Printer User Guide 2-3

1 Control paneldisplay Displays error messages and printer menu dialogs.

Back view

1

4
5
6

23

1

No. Name Description

1 Ventilation hole Releases heat to prevent the interior of the printer from heating up.
2 Duplex module connector Connect the optional duplex module here.
3 Power cord connector Connect th e power cord here.
4 USB port Connect the USB cable here.
5 Ethernet 10/100 port Connect the Ethernet cable here.
5 Parallel port Connect the parallel cable here.

Feb 05

2-4 34PPM Laser Printer User Guide

About Paper

Internal view

1

No. Name Description

1 Paper stopper Raise this when printing on paper larger than A4 size.
2 Toner Cartridge Contains the toner and the photosensitive drum.
3 Top cover Open this when replacing the Toner Cartridge and removing jammed

2

paper.

35

4

4 Fuser unit Fixes the toner on the pa per. Do not touch this when using the printer as it

is hot.

5 Transfer roll cartridge Transfers the toner image on the surface of th e photos ensit ive drum to the

paper.

About Paper

Using paper that is not suitable for this printer might lead to paper jams or poor print quality. To
make full use of the printer features, we suggest using only paper that is recommended here.

Usable Paper

Printable paper

This printer can print on paper that is commonly sold. Select paper suitable for use by referring to
the table below. However, we recommend the use of the standard paper for clearer printing.

Paper feed G.S.M.

Paper tray (A4/550
sheets)

NOTE: G.S.M. indicates the weight of a 1 m2 sheet of paper.

60 – 216 g/m

2

Feb 05

34PPM Laser Printer User Guide 2-5

Standard paper

The standard paper that can be used for this printer is as follows.

Paper type Paper size G.S.M.

Fuji Xerox P paper A4 64 g/m
4024 20 lb Letter —
4200 20 lb Letter —
RX 80 (3R 91720) A4 —

2

About Paper

Feb 05

2-6 34PPM Laser Printer User Guide

About Paper

Special media

The printer can also print on the following paper types. These types of paper are called special
media.

Paper size Paper type

Transparencies Letter (215.9

(210 × 297 mm)

A4

Labels Letter (215.9

A4 (210

Envelopes Com#10 (104.8

C5 (162
DL (110
Monarch (98.4

Postcards 100

Card stock 76.2

× 148 mm
× 148.5 mm

105

89.9

× 139.7 mm

× 127 mm –

210

× 297 mm (A4) or

215.9

× 279.4 mm (Letter)

× 279.4 mm)

× 279.4 mm)

× 297 mm)

× 229 mm)
× 220 mm)

× 241.3 mm)

× 190.5 mm)

XEROX P/N 3R2780
XEROX P/N JE-001
XEROX P/N 3R91334
3M P/N CG3300

XEROX P/N 3R4469
Avery Laser Labels P/N 5160
XEROX P/N V860
XEROX P/N 3R97408

Japanese official postcards
A6 postcards
US postcards

× 5" Oxford Index Card (40801 )

3"
Classic Crest Super Smooth
Cover 3R3254 (Long Gain)

Feb 05

34PPM Laser Printer User Guide 2-7

About Paper

Loadable paper and capacity

Paper that can be loaded in the paper trays (A4/150sheet) and (A4/550 sheets) is as follows:

■ Paper tray (A4/150 sheets), (A4/550 sheets)

The following paper types can be loaded in the paper trays:

Paper type Maximum Capacity

Paper tray (A4/150
sheets)

Standard paper 150 sheets 550 sheets
Other paper Up to a height of

17.5 mm

Japanese official postcards 55 sheets 200 sheets or MAX

Envelopes Columbian Com10

15 sheets
Labels 100 sheets 350 sheets
Transparencies 100 sheets 100 sheets
Card stock 120 sheets 400 sheets

Paper tray (A4/550
sheets)

Up to a height of

59.4 mm

49.4 mm
80 sheets or MAX

49.4 mm

Feb 05

2-8 34PPM Laser Printer User Guide

About Paper

Available paper sizes

The following paper sizes can be loaded in the paper tray:

Loadable: ; Not loadable:

Paper size Paper tray (A4/150 sheets) Paper tray (A4/550 sheets)

Letter portrait

Legal 14 portrait/landscape

Legal 13 portrait

A4

B5 JIS portrait

B5 ISO portrait

A5 portrait

Executive portrait

1/3 A4 portrait

Statement portrait

US postcard portrait

Index portrait

×

×

A6 postcard portrait

Japanese official postcard
portrait

Envelope Monarch portrait

Envelope Com#10 portrait

Envelope C5 portrait

Envelope DL portrait

Free size Width: 98.4 – 215.9 mm

Length: 148.0 – 355.6 mm

Feb 05

34PPM Laser Printer User Guide 2-9

Paper for 2 sided printing

2 sided printing can be used by installing the optional duplex module.

The available paper types and sizes for 2 sided printing are as follows:

Paper type Paper size G.S.M.

Printable paper Letter portrait

Legal 13 portrait
Legal 14 portrait
A4 portrait
B5 JIS portrait
B5 ISO portrait
A5 portrait
Executive portrait
1/3 A4 portrait
Statement portrait

Postcards* Japanese official pos tc ard

A6 postcard
US postcard

Free size Tray 1

Width: 89.9 – 215.9 mm
Length: 139.7 – 355.6 mm
Tray 2, 3, and 4
Width: 98.4 – 215.9 mm
Length: 148.0 – 355.6 mm

60 – 216 g/m

About Paper

2

NOTE: *Print quality is not guaranteed.

Unusable Paper

Using the following types of paper might cause paper jams, malfunctions or damage to the printer.
Do not use them.

■ FUJI XEROX full-color transparencies

■ Paper that is too thick or thin

■ Paper that has been printed on before (including color printing)

■ Wrinkled, folded, or torn paper

■ Wet pap e r

■ Curled paper

■ Paper with static electricity

■ Adhesive paper

■ Postcards with pictures

■ Paper with special coating on its surface

■ Treated colored paper

■ Paper using ink that will run at a temperature of 150 °C

■ Heat sensitive paper

Feb 05

2-10 34PPM Laser Printer User Guide

Storing Paper

■ Carbon paper

■ Paper with staples, paper clips, ribbons, or tape

■ Paper with rough surfaces such as pulp paper or fibrous paper

■ If acid paper is used, the characters might appear fuzzy. Replace it with alkaline paper.

■ Envelopes that are not flat or have metal fasteners

■ Labels which do not fully cover the adhesive backing

If background image suppression agent sticks to the feed roll when feeding postcards with pictures,
the postcards may not feed. When this happens, clean the feed roll by referring to “ Cleaning the
Printer”.

Storing Paper

Even for suitable papers, poor storage conditions may lead to a change in the paper quality, paper
jams, poor print quality and printer breakdown.

Storing locations for paper

■ Temperature: 10 – 30 °C

■ Relative humidity: 30 – 65%

Caution for storing paper

■ Store in a place with low humidity.

■ After opening a ream of paper, use the original cover sheets to wrap up the paper not used

■ Do not let the paper stand but store it in a flat location.

■ Ensure that the paper is stored properly without being bent or curled.

■ Store the paper in a location not exposed to direct sunlight.

Loading Paper

This section explains how to load paper when the paper in the paper tray runs out.

Loading Paper in Paper Tray

See “About Paper” on page 2-4 for details on the type and size of paper that can be loaded in the

paper tray.

and store it in a cabinet or a location with low humidity.

Feb 05

1. Place the paper tray on a flat surface.

2. Remove the lid of the tray.

34PPM Laser Printer User Guide 2-11

Loading Paper

3. If the base plate of the paper tray is raised, push it down.

Feb 05

2-12 34PPM Laser Printer User Guide

Loading Paper

4. Squeeze the length guide and slide it to the desired paper size.

5. Squeeze the right width guide and slide it to the desired paper size.

6. Load the paper with the side to be printed facing up and with all 4 corners aligned.

NOTE: Do not place paper over the right width guide. Do not load paper exceeding the maximum

fill line or the maximum capacity allowed. Align the right width guide with the paper width
correctly. If the right width guide is not in place, the paper will not be properly fed and
cause paper jams. Load envelopes with the flaps closed.

Feb 05

34PPM Laser Printer User Guide 2-13

Loading Paper

7. Close the lid of the paper tray.

NOTE: The lid of the tray must be firmly closed. If not, the paper might become misaligned.

8. Push the paper tray completely into the printer.

Feb 05

Loading Transparencies in the Paper Tray

You can use transparencies for black and white printing only.

NOTE: Transparencies for full-color printing cannot be loaded. Using unsuitable transparencies

may lead to a printer malfunction.
If the output transparencies are allowed to stack up in the center output tray, paper jams
may occur due to static electricity. Remove the transparencies from the tray as soon as
they are output.

2-14 34PPM Laser Printer User Guide

Loading Paper

1. Place the paper tray on a flat surface.

2. Remove the lid of the tray.

3. If the base plate of the paper tray is raised, push it down.

Feb 05

34PPM Laser Printer User Guide 2-15

Loading Paper

4. Squeeze the length guide and slide it to the desired transparency size.

5. Squeeze the right width guide and slide it to the desired transparency size.

6. Fan the transparencies well in small amounts.

Feb 05

2-16 34PPM Laser Printer User Guide

Loading Paper

7. Load the transparencies with the side to be printed facing up and with all 4 corners aligned.

Do not place the transparencies over the right width guide.

NOTE: Transparencies for color printing may cause jams or fuser malfunctions. Do not use them.

Do not load transparencies exceeding the maximum capacity allowed.

8. Close the lid of the paper tray.

NOTE: The lid of the tray must be firmly closed. If not, the transparencies might become

misaligned.

9. Push the paper tray completely into the printer.

Feb 05

Cleaning the Printer

This section describes how to clean the printer in order to maintain the printer in good condition
and print clean printouts all the time.

CAUTION: Be sure to switch off and unplug the machine before accessing the interior of the
machine for cleaning, maintenance, or fault clearance. Access to a live machine’s interior can
cause electric shock.

Cleaning the exterior

Clean the exterior of the printer about once a month. Wipe the surface with a damp, well-wrung
soft cloth. Then wipe with another dry soft cloth. For stubborn stains, moisten a soft cloth with a
small amount of neutral detergent, and gently wipe the stain off.

NOTE: Do not spray the detergent directly on the printer. The liquid detergent may enter the

printer through a gap and cause problems. Never use cleaning agents other than neutral
detergent.

34PPM Laser Printer User Guide 2-17

Cleaning the Printer

Feb 05

2-18 34PPM Laser Printer User Guide

Cleaning the Printer

Cleaning the interior

After clearing paper jams or replacing the Toner Cartridge, inspect the interior of the printer before
closing the top cover.

CAUTION: Never touch areas labeled as “High Voltage.” You can get an ele c tric shock.
Never touch a labeled area found on or near the heat roller. You can get burned. If a sheet of
paper is wrapped around the heat roller, do not try to remove it by yourself to avoid injuries or
burns. Switch off the machine immediately, and contact our Printer Support Desk.

■ Remove any remaining pieces of paper.

■ Remove any dust or stains with a dry clean cloth.

Cleaning the feed roll

If background image suppression agent is stuck to the feed roll when feeding postcards with pic­tures, you may not be able to feed the postcards or paper. When feeding cannot be done, follow the
procedure below to wipe the feed roll gently with a well-wrung soft cloth.

NOTE: The following procedure explains how to clean the feed roll of the paper tray. Follow this

procedure when cleaning the feed rolls inside the printer or of the tray module.

Feb 05

34PPM Laser Printer User Guide 2-19

Cleaning the Printer

1. Pull out the paper tray from the printer.

NOTE: You can clean the feed roll of the tray module without pulling out the paper tray.

2. While pushing down the shaft of the feed roll (1), widen the tab of the feed roll to loosen it

(2) and then slowly remove the feed roll from the shaft of the paper tray (3).

Feb 05

3. Wipe the rubber parts with a damp, well-wrung soft cloth.

2-20 34PPM Laser Printer User Guide

Cleaning the Printer

4. Hold the tab of the feed roll as shown in the diagram and slowly push it onto the shaft of the

paper tray.

5. By aligning the small tabs on the feed roll with the slots of the shaft, push the feed roll com-

pletely in so that the tab fits into the slot.

Tab

6. Push the paper tray completely into the printer.

Feb 05

When Not in Use for a Long Time

Carry out the following procedure if you are not going to use the printer for a long period of time.

1. Press the power switch to the <{> position to turn the power off.

2. Remove all connection cords, such as the power cord and interface cables.

34PPM Laser Printer User Guide 2-21

Cleaning the Printer

WARNING! Never touch a power cord with wet hands. Danger of electric shock exists. When

unplugging the machine, grasp the plug instead of the cord. Forcibly pulling on a cord can dam­age it and cause fire or electric shock.

3. Remove the paper from the paper tray and store it in a location free of humidity and dust.

NOTE: See “About Paper” on page 2-4 for details on storing the paper.

Feb 05

2-22 34PPM Laser Printer User Guide

When Moving the Printer

When Moving the Printer

Carry out the following procedure when moving the printer.

CAUTION: When lifting the machine, get a firm footing and bend your knees to avoid possible
injuries to your back.

NOTE: The weight of this printer, without the optional accessories, paper tray, consumables and

paper, is 21.0 kg. If the optional du plex module or tray modul e has been in stalled, un install
it before moving the printer. Otherwise, they may fall to the ground and cause injuries.
Refer to “Chapter 6 Optional Accessories” for details on uninstalling the optional
accessories.

NOTE: When lifting the printer, there should be 2 persons, one in front and one behind the printer,

to firmly grip the recessed areas provided on both sides of the printer. Never try to lift the
printer by gripping any other areas. Lifting the printer by gripping any other areas can
cause the printer to fall and result in injuries.

1. Press the power switch to the <{> position to turn the power off.

Feb 05

34PPM Laser Printer User Guide 2-23

When Moving the Printer

2. Remove all connection cords, such as the power cord and interface cables.

WARNING! Never touch a power cord with wet hands. Danger of electric shock exists. When
unplugging the machine, grasp the plug instead of the cord. Forcibly pulling on a cord can dam­age it and cause fire or electric shock.

3. Remove any paper in the center output tray (1) and return the paper stopper to its original

position, if it’s extended (2).

4. Pull out the paper tray from the printer and remove any paper in the tray. Keep the paper

wrapped and away from humidity and dirt.

Feb 05

2-24 34PPM Laser Printer User Guide

When Moving the Printer

5. Open the top cover.

NOTE: Do not touch any parts inside the printer.

6. Hold the Toner Cartridge by the grip to pull it out slowly.

NOTE: It is necessary to remove the Toner Cartridge. If you move the printer with the Toner

Cartridge installed, the toner may spill in the interior of the printer.

NOTE: Do not shake the Toner Cartridge after it has been remov ed from the printer. The toner will

spill.

NOTE: After removing the Toner Cartridge, put it into its original aluminum bag or wrap it with a

thick cloth to prevent it from being exposed to strong light.

Feb 05

34PPM Laser Printer User Guide 2-25

When Moving the Printer

7. Close the top cover securely.

8. Lift the printer and move it gently. If the printer is to be moved over a long distance, pack it

inside a box.

Feb 05

◆ ◆ ◆

2-26 34PPM Laser Printer User Guide

When Moving the Printer

Feb 05

Troubleshooting

Chapter 3

In this Chapter . . .

■ “When Problems Occur” on page 3-2

■ “No Power” on page 3-2

■ “Cannot Print” on page 3-2

■ “Poor Print Quality” on page 3-3

■ “Paper Incorrectly Fed” on page 3-9

■ “Other Problems” on page 3-10

■ “Warning Messages and Error Messages” on page 3-10

Feb 05

3-2 34PPM Laser Printer User Guide

No Power

When Problems Occur

When problems occur while using the printer, search for the corresponding item from the follow­ing list of problems to carry out the appropriate action for the problem.

No Power

Status Items to check Action

There is no power. Is the power switched off? Press the printer switch to the <I> position to

turn the power on.

See “Turning the Printer On“on page 1-18.

Pow er is interrupted
frequently.

Cannot Print

Is the power cord disconnected or not
securely connected?

Is the power cord connected to a power
outlet with the correct voltage?

Printer may have malfunctioned. Switch off the power to the printer, remove

Is the power cord disconnected or not
securely connected?

Switch off the power an d conn ect the c ord to
the power outlet and printer again. Then,
switch on the pow er.

See “Connecting the Power Cord“on page
1-17.

Connect the printer exclusively to an outlet
with a suitable voltage rating and current
rating.

Safety Notes

the plug from the power outlet and contact
our Printer Support Desk.

Switch off the power an d conn ect the c ord to
the power outlet and printer again. Then,
switch on the pow er.

See “Connecting the Power Cord“on page
1-17.

Status Items to check Action

Print instruction was sent but
processing did not start.

Is the error indicator lit?
Is the error indicator blinking?
Is the print-ready indicator off?

Is there any message displayed on
the control panel?

Is there any message displayed in
the computer?

Carry out the action according to
the status of the indicator.

Check the message, then carry out
the action.

Check the message, then carry out
the action.

Feb 05

Poor Print Quality

Paper Is Output Blank or All Black

34PPM Laser Printer User Guide 3-3

Poor Print Quality

Status Items to check

Nothing is printed. Is the seal of the Toner Cartridge

pulled out?

Are two or more sheets of paper f ed
simultaneously?

Is the Toner Cartridge defective or
damaged?

Is the Toner Cartridge correctly set? Reset the Toner Cartridge correctly.

Printer may have malfunctioned. Contact our Printer Support Desk.

The entire paper is printed black. Is the Toner Cartridge defective or

damaged?

Action

Pull out the seal.

See “Replacing the Toner Cartridge“
on page 5-4.

Remove and fan the papers well.
Then load them again.

Replace it with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

See “Replacing the Toner Cartridge“
on page 5-4.

Replace it with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Printer may have malfunctioned. Contact our Printer Support Desk.

Feb 05

3-4 34PPM Laser Printer User Guide

Poor Print Quality

Printout Is Faded, Stained, Missing, Wrinkled, or Blurred

Status Items to check Action

Printing is faded and blurred. Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Is the paper damp? Replace with paper from a new

ream.

See “Loading Paper“ on page 2-10.

Is the Toner Cartridge defective or
damaged?

Replace with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Is it time to replace the Toner
Cartridge?

Replace with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Are the levers at both ends of the

Push down the levers.

fuser unit pushed up?

Black spots are printed. Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Is the Toner Cartridge defective or
damaged?

Replace it with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Feb 05

34PPM Laser Printer User Guide 3-5

Status Items to check Action

Poor Print Quality

Black streaks are printed. Is the Toner Cartridge defective or

damaged?

Dirt appears at equal intervals. The feed route of the paper may be

stained.
Is the Toner Cartridge defective or

damaged?

Hair-like streaks are printed inside
or outside the black halftone areas.

Are you using paper that has been
left unwrapped for a long period of
time (especially when the humidity
is low)?

Replace it with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Print a few pages to remove the
stains.

Replace it with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Replace with paper from a new
ream.

See “Loading Paper“ on page 2-10.

Shadows are printed around black
filled areas.

Feb 05

Are you using paper that has been
left unwrapped for a long period of
time (especially when the humidity
is low)?

Replace with paper from a new
ream.

See “Loading Paper“ on page 2-10.

3-6 34PPM Laser Printer User Guide

Poor Print Quality

Status Items to check Action

White dots appear in blac k fill ed
areas.

Printed image smudges when
rubbed with your finger.

Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Is the Toner Cartridge defective or
damaged?

Replace it with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Is the paper damp? Replace with paper from a new

ream.

See “Loading Paper“ on page 2-10.

Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Printed image appears partially
blank.

Image is printed at an angle.
Image is printed at an unexpected
location.

Is the paper damp? Replace with paper from a new

ream.

See “Loading Paper“ on page 2-10.

Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Are the paper tray guides set in the
correct positions?

Set the length guide and width
guide in the correct positions.

See “Loading Paper“ on page 2-10.

Feb 05

34PPM Laser Printer User Guide 3-7

Poor Print Quality

Status Items to check Action

Vertical blanks appear. Is the Toner Cartridge correctly set? Reset the Toner Cartr idge correctly.

See “Replacing the Toner Cartridge“
on page 5-4.

Is the Toner Cartridge defective or
damaged?

Replace it with a new Toner
Cartridge.

See “Replacing the Toner Cartridge“
on page 5-4.

Paper is wrinkled. Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Is the paper damp? Replace with paper from a new

ream.

See “Loading Paper“ on page 2-10.

Is the paper correctly set? Load the paper correctly.

“ Loa di ng Paper”

Envelopes are wrinkled. Envelopes may be wrinkled

depending on the type used.

Open the rear cover of the printer
and push up the levers at both ends
of the fuser unit. Wrinkles can be
reduced.

After printing the envelopes, you
must return the levers to their
original positions.

Text is blurred. Is the paper damp? Replace with paper from a new

ream.

See “Loading Paper“ on page 2-10.

Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Feb 05

3-8 34PPM Laser Printer User Guide

Poor Print Quality

Printing Is Not Clear

Status Items to check

Transparencies are not printed
clearly.

Postcards are not printed clearly. Are the correct type of postcards

Envelopes are not printed clearly. Are the correct type of envelopes

Are the correct type of
transparencies used?

Are the transparencies correctly
loaded in the paper tray?

used?

Are the postcards correctly loaded
in the paper tray?

used?

Are the envelopes correctly loaded
in the paper tray?

Action

Load the correct type of
transparencies.

See “About Paper“ on page 2-4.

Load the transparencies correctly in
the paper tray.

See “Loading Transparencies in the
Paper Tray“ on page 2-13.

Load the correct type of postcards.

See “About Paper“ on page 2-4.

Load the postcards correctly in the
paper tray.

Load the correct type of envelopes.

“About Paper” on page 2-4.

Load the envelopes correctly in the
paper tray.

Feb 05

34PPM Laser Printer User Guide 3-9

Paper Incorrectly Fed

Status Items to check Action

Paper Incorrectly Fed

Paper cannot be fed.
Paper jams occur.
Multiple sheets of paper are fed.
Paper is fed at an angle.

Is the paper correctly set? Load the paper correctly. For

transparencies, postcards or
envelopes, fan them well first to
allow air to enter between each
sheet before loading.

See “Loading Paper“ on page 2-10.

Is the paper damp? Replace with paper from a new

ream.

See “Loading Paper“ on page 2-10.

Is the correct type of paper used? Load the correct type of paper.

See “About Paper“ on page 2-4.

Is the paper tray pushed in? Push the paper tray completely into

the printer.

Is the paper jammed? Remove the jammed paper.

See “Clearing Paper Jams “ on page
4-2.

Is the printer placed on a flat
location?

Place the printer on a stable
surface.

See “Installation Environment“on
page 1-2.

Are the paper tray guides set in the
correct positions?

Did you print any picture postcards? Clean the feed roll.

Set the length guide and width
guide in the correct positions.

See “Loading Paper“ on page 2-10.

See “Cleaning the Printer“ on page
2-17.

Feb 05

3-10 34PPM Laser Printer User Guide

Other Problems

Other Problems

Status Items to check Action

Strange noise occurs. Is the printer placed on a flat

location?

Is the top cover open? Close the top cover tight.
Is the paper tray pushed in? Push the paper tray completely into

Are there foreign objects inside the
printer?

Warning Messages and Error Messa ges

The control panel display shows a warning message or error message when there is a problem with
the printer. Some messages indicate routine status conditions such as an empty paper tray, while
others indicate that a sheet of paper has jammed in a specific area of the printer. Some messages
indicate more serious printer problems that may require the help of a service technician.

Warning messages use only the second line of the display and indicate conditions that do not pre­vent the printer from operating. For example, if Tray 1 is out of paper but the printer is currently
drawing paper from Tray 2, a warning message will appear on the second line of the display indicat­ing that Tray 1 is out of paper—but the printer will continue to operate, drawing paper from Tray 2.

Shift the printer to a stable surface.

See “Installation Environment“on
page 1-2.

the printer.
Switch off the power and remove

any foreign objects inside the
printer.
If the object cannot be removed
unless the printer is disassembled,
contact our Printer Support Desk.

Error messages use both lines of the display and indicate conditions that prevent the printer from
operating. The first line of an error message contains the error code and type of error, while the
second line of the display contains information about the action required to recover from the error.

When the control panel displays a warning or error message, refer to the following tables and com­plete the actions recommended for the specific message that is shown.

Feb 05

34PPM Laser Printer User Guide 3-11

Warning Messages and Error Messages

Warning Messages

The following table lists warning messages, possible causes, and the actions required to correct
each cause.

Warning Message
Line 2 of display

Paper Out Tray 1 There is no paper in Tray 1. Add paper to the tray.
Paper Out Tray 2 There is no paper in Tray 2. Add paper to the tray.
Paper Out Tray 3 There is no paper in tray 3. Add paper to the tray.
Paper Out Tray 4 There is no paper in tray 4. Add paper to the tray.
Output Tray Full The output tray is full. Remove paper from the tray.
Offset Tray Full The offset output tray is full. Remove paper from the tray.
Toner Low The toner is low. Replace the toner cartridge

Maint Req Maintenance is required. Install User Maintenance Kit.

Possible Cause Action

soon.

Feb 05

3-12 34PPM Laser Printer User Guide

Warning Messages and Error Messages

Error Messages

The table below lists error messages, the possible causes of each error, and the actions required to
recover from each error.

Error Message
Line 1

MISFEED JAM
E3 FUSER JAM
EXIT JAM
OFFSET TRAY JAM
E7 JAM DUPLEX

COVER OPEN Close Top

COVER OPEN Close Rear

COVER OPEN Close OCT

TRAY 1 MISSING Insert Tray Tray 1 is not in the

TRAY 2 MISSING Insert Tray Tray 2 is not in the

TRAY 3 MISSING Insert Tray Tray 3 is not in the

TRAY 4MISSING Insert Tray Tray 4 is not in the

Error Message
Line 2

Remove Paper There is a paper jam

Cover

Cover

Cover

Possible Cause Action

inside the printer.

The top cover is open. Close the top or rear cover.

The rear cover is open. Close the rear cover.

The offset tray co ver is
open.

printer.

optional feeder.

optional feeder.

optional feeder.

Remove the jammed pape r from
the indicated location.

Close the offset tray cover.

Insert the tray.

Insert the tray.

Insert the tray.

Insert the tray.

LOAD PAPER TRAY1 Paper Size/

Paper Type

LOAD PAPER TRAY2 Paper Size/

Paper Type

LOAD PAPER TRAY3 Paper Size/

Paper Type

LOAD PAPER TRAY4 Paper Size/

Paper Type

PAPER SIZE ERROR Paper Size/

Press Start

OUTPUT TRAY FULL Remove Paper The output tray is full. Remove paper from the tray.
OFFSET TRAY FULL Remove Paper The offset output tray

TONER MISSING Install/Reset The toner cartidge is

ID MISMATCH Wrong toner cartridge

Tray 1 is empty. Load paper into the tray.

Tray 2 is empty. Load paper into the tray.

Tray 3 is empty. Load paper into the tray.

Tray 4 is empty. Load paper into the tray.

The paper size is not
supported by the
printer.

is full.

missing or not installed
correctly.

is installed.

Check paper size specifications
and load paper that meets
specifications.

Remove paper from the tray.

Install the toner cartridge or
reisntall the toner correctly.

Remove toner cartridge and
install the correct one.

Feb 05

34PPM Laser Printer User Guide 3-13

Warning Messages and Error Messages

Error Message
Line 1

Error Message
Line 2

Possible Cause Action

ROS FAILURE Call Service The ROS has failed. Turn the printer off, then turn it

on. If the problem reoccurs,

FUSER FAILURE Call Service The fuser has failed.
OFFSET TRAY FAIL Call Service The offset tray was

contact an authorized service
provider.

removed or has failed.

OPTION TRAY FAIL Call Service. One of the optional

trays has failed.

DUPLEX FAILURE Call Service The duplexer was

removed or has failed.

MAIN MOTOR FAIL Call Service The main motor has

failed.

ENGINE NV FAIL Call Service The engine has failed.
F AN FAILURE Call Service The fan has failed.
MAINT REQ Press Start The printer needs

Install User Maintenance Kit.

maintenance.

◆ ◆ ◆

Feb 05

3-14 34PPM Laser Printer User Guide

Warning Messages and Error Messages

Feb 05

Clearing Paper Jams

Chapter 4

In this Chapter . . .

■ “Clearing Paper Jams” on page 4-2

■ “At the Fuser Unit” on page 4-5

■ “At the Toner Cartridge” on page 4-7

■ “At the Duplex Module” on page 4-9

■ “At the Offset Catch Tray” on page 4-11

Feb 05

4-2 34PPM Laser Printer User Guide

Clearing Paper Jams

Clearing Paper Jams

When there is a paper jam, refer to the following diagram and the description of the action to be
taken to remove the paper immediately.

NOTE: The diagram below shows the printer with the two optional tray modules, duplex module,

and offset catch tray installed.

“ At the Offset Catch
Tray”

“ At the Fuser Unit”

“ At the Toner
Cartridge”

“ At the Duplex
Module”

“ At the Paper Trays”

CAUTION: Never touch areas labeled as “High Voltage.” You can get an electric shock.
Never touch a labeled area found on or near the heat roller. You can get burnt. If a sheet of
paper is wrapped around the heat roller, do not try to remove it by yourself to avoid injuries or
burns. Switch off the machine immediately, and contact our Printer Support Desk.

NOTE: If the jammed paper is removed without opening the top cover, you still need to open and

close the top cover. Doing this will remove the error message.

NOTE: Paper jams could be due to the printer installation en vironment and type of paper used. F or

details on selecting the appropriate location to install the printer, refer to “Installation

Environment” on page 1-2. For details on selecting the correct type of paper, refer to
“About Paper” on page 2-4.

Feb 05

34PPM Laser Printer User Guide 4-3

Clearing Paper Jams

At the Paper Trays

1. Pull the paper tray out of the printer.

The paper tray must be pulled out completely. If the paper tray is pulled out halfway and
pushed in again, the paper may be damaged.

NOTE: If the paper is jammed inside the printer and behind the first level paper tray, pull out both

the first and the second lev el paper trays.

NOTE: If the paper is jammed inside the printer and behind the second level paper tray, pull out

only the second level paper tray.

2. Remove any wrinkled paper in the paper tray.

Feb 05

4-4 34PPM Laser Printer User Guide

Clearing Paper Jams

3. Remove any paper jammed inside the printer.

NOTE: If the printer is installed with the two optional tray modules, examine the interior of all the

tray modules.

NOTE: If the printer is installed with the two optional tray modules and the A5-sized paper (length

148.5 mm) of the short edge feed is jammed inside the feeder, use both hands to grip the
both ends of the paper to pull it out to the front.

4. Push the paper tray completely into the printer.

5. Open and close the top cover.

Feb 05

At the Fuser Unit

1. Remove any paper from the center output tray.

NOTE: If the duplex unit is installed, open the cover of the duplex unit first. See “At the Duplex

2. Lift the second lever from the top left corner of the back of the printer.

34PPM Laser Printer User Guide 4-5

At the Fuser Unit

Module” on page 4-9.

3. Open the rear cover.

NOTE: Do not touch any parts inside the printer.

Feb 05

4-6 34PPM Laser Printer User Guide

At the Fuser Unit

4. Open the cover of the fuser unit and remove any jammed paper. If paper is torn, check for

any remaining torn pieces of paper.

NOTE: The fuser unit is hot. Be careful not to touch it as you can get burned.

Make sure that the levers at both ends of the fuser unit are returned to the positions they
were in before clearing the jam..
If you let go of the cover of the fuser unit, it will return to its original position.

5. Close the rear cover.

NOTE: Make sure that the levers at the rear of the printer, as shown in the diagram, are returned

to the positions they were in before clearing the jam.

Feb 05

6. Open and close the top cover.

At the Toner Cartridge

1. Remove any paper in the center output tray.

34PPM Laser Printer User Guide 4-7

At the Toner Cartridge

Feb 05

2. Open the top cover.

NOTE: Do not touch any parts inside the printer.

4-8 34PPM Laser Printer User Guide

At the T oner Cartridge

3. Hold the Toner Cartridge by the grip and pull it out slowly. Then place it on a flat surface.

NOTE: To prevent the toner from dirtying the floor, lay a piece of paper on the floor before putting

the Toner Cartridge down.

4. Examine the interior from which the Toner Cartridge has been taken out and remove any

jammed paper. By rotating the rollers as shown in the diagram, the paper will be loosened
and can be removed easily. If paper is torn, check for any remaining torn pieces of paper.

5. Hold the Toner Cartridge by the grip and insert it into the slot inside the printer.

NOTE: Do not touch any parts inside the printer. Ensure that the Toner Cartridge is firmly set.

Feb 05

6. Close the top cover securely.

At the Duplex Module

At the paper exit

1. Examine the paper exit and remove any jammed paper. If paper is torn, check for any

remaining torn pieces of paper.

34PPM Laser Printer User Guide 4-9

At the Duplex Module

NOTE: If the paper is difficult to remove, carry out the operation in the following section, See “At

the interior of the top cover” on page 4-10.

2. Open and close the top cover.

Feb 05

4-10 34PPM Laser Printer User Guide

At the Duplex Module

At the interior of the top cover

1. Lift the lever at the top left hand side of the duplex module to unlock it and open the top

cover of the duplex module.

2. Examine the interior of the top cover and remove any jammed paper. If paper is torn, check

for any remaining torn pieces of paper.

3. Close the top cover of the duplex module.

Feb 05

At the Offset Catch Tray

1. Open the offset catch tray cover by pulling the tab at the top left of the cover.

2. Remove any jammed paper.

34PPM Laser Printer User Guide 4-11

At the Offset Catch Tray

Feb 05

3. Close the offset catch tray cover.

4-12 34PPM Laser Printer User Guide

At the Offset Catch Tray

4. Lift up the second lever from the top left corner of the back of the printer to open the rear

cover.

5. Remove any jammed paper. If paper is torn, check for any remaining torn pieces of paper.

NOTE: The fuser unit is hot. Be careful not to touch it as you can get burned.Make sure that the

levers at both ends of the fuser unit are returned to the positions they were in before
clearing the jam.

NOTE: If you let go of the cover of the fuser unit, it will return to its original position.

6. Close the rear cover.

Feb 05

34PPM Laser Printer User Guide 4-13

At the Offset Catch Tray

NOTE: Make sure that the levers at the rear of the printer, as shown in the diagram, are returned

to the positions they were in before clearing the jam.

◆ ◆ ◆

Feb 05

4-14 34PPM Laser Printer User Guide

At the Offset Catch Tray

Feb 05

About Consumables

Chapter 5

In this Chapter . . .

■ “Available Consumables“ on page 5-2

■ “Toner Cartridge“ on page 5-4

■ “Fuser Unit“ on page 5-7

■ “Transfer Roll Cartridge“ on page 5-11

■ “Feed Roll“ on page 5-15

Feb 05

5-2 34PPM Laser Printer User Guide

Available Consumables

The following consumables are available for this printer. To order these, contact our Printer Sup­port Desk.

Toner Cartridge

The Toner Cartridge includes the toner and the photosensitive drum. If the toner in the Toner Car­tridge is insufficient, the printout will become light and blurred. If it is time for replacement,
replace with a new Toner Cartridge.

The following Toner Cartridge is available:

■ 17 Kpv: can print approximately 17,000 pages

NOTE: The possible number of pages that ca n be printed is based on Letter siz e paper with a print

ratio of 5% and the default density setting using one Toner Cartridge. The number of pages
that can be actually printed varies according to the conditions of use.

IMPORTANT: Use of Toner Cartridges not recommended by our company may impair print quality or

NOTE: See “Toner Cartridge” on page 5-4 for details on how to replace the Toner Cart ridge.

printer performance. Use only Toner Cartridges recommended by our company on this
printer.

Feb 05

34PPM Laser Printer User Guide 5-3

Regular replacement parts

Regular replacement parts packaged together include the fuser unit, the transfer roll cartridge, and
the feed roll. About 200,000 pages for a fuser unit, a transfer roll cartridge and a feed roll can be
printed. When these parts have reached this limit, replace them with new ones.

Fuser unit

Transfer roll cartridge

Feed roll

NOTE: The possible number of pages that ca n be printed is based on Letter siz e paper with a print

ratio of 5% and the default density setting. The number of pages that can be actually
printed varies according to the conditions of use.

Refer to: “Fuser Unit“ on page 5-7 for details on how to replace the fuser unit.

“Transfer Roll Cartridge“ on page 5-11 for details on how to replace the transfer roll

cartridge.

“Feed Roll“ on page 5-15 for details on how to replace the feed roll.

Feb 05

5-4 34PPM Laser Printer User Guide

Toner Cartridge

Toner Cartridge

This section explains about the Toner Cartridge.

Cautions on Handling the Toner Cartridge

When handling the Toner Cartridge, take note of the following points:

WARNING! Never throw an Toner Cartridge into an open flame. It can cause an explosion and
you can get burned.

■ Do not subject it to direct sunlight or strong light.

■ When installing the Toner Cartridge, select a location not subject to strong light and try to

finish the installation within 5 minutes.

■ Do not touch the surface of the photosensitive drum. Do not let the Toner Cartridge stand

or place it upside down. The drum might get damaged.

■ A drum shutter protects the photosensitive drum from light. Do not open the drum shutter.

■ Although the toner is not harmful to the body, wash it off immediately if your hands or

clothes are stained with it.

■ It is recommended to use up the Toner Cartridge within 1 year after opening it.

Replacing the Toner Cartridge

1. Switch off the power of the printer.

Feb 05

2. Remove any paper in the center output tray.

3. Open the top cover.

34PPM Laser Printer User Guide 5-5

Toner Cartridge

NOTE: Do not touch any parts inside the printer.

4. Hold the Toner Cartridge by the grip and pull it out slowly.

NOTE: To prevent the toner from dirtying the floor, lay a piece of paper on the floor first before

putting the Toner Cartridge down.

Feb 05

5-6 34PPM Laser Printer User Guide

Toner Cartridge

5. Take the new Toner Cartridge out of the box and shake it 7 to 8 times as shown in the dia-

gram.

IMPORTANT: If the toner is not evenly spread out, the print quality may drop. Also, if you did not shake

the cartridge well, there may be operating noise or the interior of the Toner Cartridge may
be damaged during operation.
Do not touch the surface of the photosensitive drum.

6. Place the Toner Cartridge on a flat surface and pull out the seal horizontally.

IMPORTANT: When pulling out the seal, pull it out horizontally. The tape might break if it is pulled out

diagonally.
After the seal has been pulled out, do not shake or dump the Toner Cartridge.

Feb 05