mechanical means, without permission in writing from Symbol. This includes electronic or
mechanical means, such as photocopying, recording, or information storage and retrieval
systems. The material in this manual is subject to change without not i ce.
The software is provided strictly on an “as is” basis. All software, including firmware,
furnished to the user is on a licensed basis. Symbol grants to the user a non-transferable
and non-exclusive license to use each software or firmware program delivered hereunder
(licensed program). Except as noted below, such license may not be assigned,
sublicensed, or otherwise transferred by the user without prior written consent of Symbol.
No right to copy a licensed program in whole or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or incorporate any form or portion of a
licensed program w it h other program material, create a derivative work from a licensed
program, or use a licensed program in a network without written permission from Symbol.
The user agrees to maintain Symbol’s copyright notice on the licensed programs delivered
hereunder, and to include the same on any authorized copies it makes, in whole or in part.
The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.
Symbol reserves the right to make changes to any software or product to improve reliability,
function, or design.
Symbol does not assume any product liability arising out of, or in connection with, the
application or use of any product, circuit, or application described herein.
No license is granted, either expressly or by i mpl ication, es to ppel, or ot herwise under any
Symbol Technologies, Inc., intellectual property rights. An implied license only exists for
equipment, circuits, and subsystems contained in Symbol products.
Symbol, Spectrum One, and Spectrum24 are registered trademarks of Symbol
Technologies, Inc. Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300
The P470/P370 RF Scanners Product Reference Guide provides general instructions for
setup, operation, troubleshooting, mai ntenance, and programming the P370 (industrial)
and P470 (retail) cordless RF scanners.
Chapter Descriptions
•Chapter 1, The P470/P370 RF Scanner, desc ribes th e scanner and quick startup
instructions.
•Chapter 2, Set Up, explains how to set up the scanner.
•Chapter 3, Operation, explains how to operate the scanner.
•Chapter 4, Maintenance And Specifications, talks about the maintenance and the
specifications of the scanner and the cradle.
•Chapter 5, Parameter Menus, has all the optional parameter bar codes for
personalizing your scanner.
•Appendix A, Bar Code Information, has information about bar codes.
•Appendix B, Automatic Project Download, desc ribes th e Aut oLoad feature.
•Appendix C, Radio Channels, lists the a vailable RF channels per Country.
•Appendix D, Messages and Error Codes, describes possible error codes displayed
on the scanner.
Notational Conventions
The following conventions are used in this document:
ix
P470/370 RF Scanner Product Reference Guide
•Italics are used to highlight specific items in the general text, and to identify
chapters and sections in this and related documents.
•Bullets ( • ) indicate :
•action items
•lists of alternatives
•lists of required steps that are not necessarily sequential
•Sequential lists (e.g., those that describe step-by-step procedures) appear as
numbered lists.
Related P ublications
•P470/P370 RF Scann er Quick Reference Guide, p/n 72-38493-xx
•MCL Designer for Phaser S eries Us er ’s Guide,p/n 70-37689-xx.
Service Information
If you have a problem with your equipment, contact the Symbol Support Center for your
region. See page xi for contact information. B efore calling, have the model number, serial
number, and several of your bar code symbols at hand.
Call the Support Center from a phone near the scanning equipment so that the service
person can try to talk you through your problem. If the equipment is found to be working
properly and the problem is symbol readability, the Support Center will request samples of
your bar codes for analysis at our plant.
If your problem cannot be solved over the phone, you may need to return your equipment
for servicing. If that is necessary, you will be given specific directions.
Note:Symbol Technologies is not responsible for any damages incurred
during shipment if the approved shipping container is not used.
Shipping the units improperly can possibly void the warranty. If the
original shipping container was not kept, contact Symbol to have
another sent to you.
x
About This Guide
Symbol Support Center
For service information, warranty information or technical assistance contact or call the
Symbol Support Center in:
United States
Symbol Technologies, Inc .
One Symbol Plaza
Holtsville, New York 11742-130 0
1-800-653-5350
United Kingdom
Symbol Technologies
Symbol Place
Winnersh Triangle, Berkshire RG41 5TP
United Kingdom
0800 328 2424 (Inside UK)
+44 118 945 7529 (Outs ide UK)
Australia
Symbol Technologies Pty. Ltd.
432 St. Kilda Road
Melbourne, Victoria 3004
1-800-672-906 (Inside Australia)
+61-3-9866-6044 (Outside Australia)
Denmark/Danmark
Symbol Technologies AS
Gydevang 2,
DK-3450 Allerod, Denmark
7020-1718 (Inside Denmark)
+45-7020-1718 (Outside Denmark)
1
Canada
Symbol Technologies Canada, Inc.
2540 Matheson Boulevard East
Mississauga, Ontario, Canada L4W 4Z2
905-629-7226
Asia/Pacific
Symbol Technologies Asia, Inc.
230 Victoria Street #04-05
Bugis Junction Office Tower
Singapore 188024
337-6588 (Inside Singapore)
+65-337-6588 (Outside Singapore)
Austria/Österreich
Symbol Technologies Austria GmbH
Prinz-Eugen Strasse 70
Suite 3
7900 Glades Road
Suite 340
Boca Raton, Florida 33434 USA
1-800-347-0178 (Inside United States)
+1-561-483-1275 (Outside United States)
Netherlands/Nederland
Symbol Technologies
Kerkplein 2, 7051 CX
Postbus 24 7050 AA
Varsseveld, Ne therlands
315-271700 (Inside Netherlands)
+31-315-271700 (Outside Netherlands)
France
Symbol Technologies France
Centre d'Affaire d'Antony
3 Rue de la Renaissance
92184 Antony Cedex, France
01-40-96-52-21 (Inside France)
+33-1-40-96-52-50 (Outside France)
Italy/Italia
Symbol Technologies Italia S.R.L.
Via Cristoforo Columbo, 49
20090 Trezzano S/N Navigilo
Milano, Italy
2-484441 (Inside Italy)
+39-02-484441 (Outside Italy)
Mexico/México
Symbol Technologies Mexico L td.
Torre Picasso
Boulevard Manuel Avila Camacho No 88
Lomas de Chapultepec CP 11000
Mexico City, DF, Mexico
5-520-1835 (Inside Mexico)
+52-5-520-1835 (Outside Mexico)
Symbol Technologies Africa Inc.
Block B2
Rutherford Estate
1 Scott Street
Waverly 2090 Johannesburg
Republic of South Africa
11-4405668 (Inside South Africa)
+27-11-4405668 (Outside South Africa)
Sweden/Sverige
Symbol Technologies AB
Albygatan 109D
Solna
Sweden
84452900 (Inside Sweden)
+46 84452900 (Outside Sweden)
1
Customer support is available 24 hours a day, 7 days a week.
Symbol Technologies S.A.
Edificioi la Piovera Azul
C. Peonias, No. 2 - Sexta Planta
28042 Madrid, Spain
+913244000 (Inside Spain)
+34-9-1-320-39-09 (Outside Spain)
Spain/España
If you purchased your Symbol product from a Symbol Business Partner, contact that
Business Partner for service.
For the latest version of this guide go to:http://www.symbol.com/manuals.
Warranty
Symbol Technologies, Inc. (“Symbol”) manufactures its hardware products in accordance with
industry-standard practices. Symbol warrants that for a period of twelve (12) months from date of
shipment, products will be free from defects in materials and workmanship.
This warranty is p rovided to the o riginal owner only and is not t ra nsferab le to any third party. I t shall
not apply to any product (i) which has been repaired or altered unless done or approved by Symbol,
(ii) which has not been maintained in accordance w ith any operating or handling instructions supplied
by Symbol, (iii) which has been subjected to unusual physical or electrical stress, misuse, abuse,
power shortage, negligence or accident or (iv) which has been used other than in accordance with
the product operating and handling instructions. Preventive maintenance is the responsibility of
customer and is not covered under this warranty.
Wear items and accessor ies having a Symbol seri al number , will carry a 90 -day limi ted warranty. Nonseriali ze d items will carry a 30-day limited warranty.
xiii
P470/370 RF Scanner Product Reference Guide
Warranty Coverage and Procedure
During the warranty period, Symbol will repair or replace defective products returned to Symbol’s
manufacturi ng plant in t he US. For war ranty ser vice in Nort h America, call the Sym bol Suppor t Center
at 1-800-653- 5350. International customers should contact the local Symbol office or support center.
If warranty service is required, Symbol will issue a Return Material Authorization Number. Products
must be shipped in the original or comparable packaging, shipping and insurance charges prepaid.
Symbol wil l s hip the r epair ed o r repl ac ement product frei ght and i nsurance prepaid in North Amer ica.
Shipments from the US or other locations will be made F.O.B. Symbol’s manufacturing plant.
Symbol will use new or ref urbished parts at its discretio n and will own all parts r emoved from repai red
products. Customer will pay for the replacement product in case it does not return the replaced
product to Symbol within 3 days of receipt of the replacement product. The process for return and
customer’s charges will be in accordance with Symbol’s Exchange Policy in effect at the time of the
exchange.
Customer accepts ful l responsibility for its software and data including the appropriate backup
thereof.
Repair or replacement of a product during warranty will not extend the original warranty term.
Symbol’s Customer Service organization offers an array of service plans, such as on-site, depot, or
phone support, that can be implemented to meet customer’s special operational requirements and
are available at a substantial discount during warranty period.
General
Except for the warranties stated above, Symbol disclaims all warranties, express or implied, on
products furnished hereunder, including without limitation implied warranties of merchantability and
fitness for a particular pur pose. The state d express warranti es are in lieu of all obligat ions or liabiliti es
on part of Symbol for damages, including with out limitation, special, i ndirect, or consequential
damages arising out of or in connection with the use or performance of the product.
Seller’s l iability f or damages to buyer or others resulting from the use of any product, shall in no way
exceed the purchase price of said product, except in instances of injury to persons or property.
Some states (or jurisdictions) do not allow the exclusion or limitation of incidental or consequential
damages, so the preceding exclusion or limitation may not apply to you.
xiv
Chapter 1
The P470/P370 RF Scanner
Introduction
The P470/P370 cordless RF scanners bring new flexibility and economy to data capture
and data management in both industrial and retail operations. The scanner communicates
with your host computer through radio transmission instead of through a cable. With the RF
scanner, you are free to scan and transmit without a physical cable, from as far away as
100 feet (30.5 me ters ) even without a direct line of sight. This lets you take the scanner to
where the work is, whether on the loading dock, the plant floor, the warehouse, or the POS
checkout a rea. There a re several ver sions available:
•P470: cordless retail scanner
•P370: cordless industrial scanner
•P370 ALR: cordless industrial ALR scanner
Unless otherwise noted, the term Phaser refers to all versions of the scanner.
1-1
P470/370 RF Scanner Product Reference Guide
Rechargeable Battery
In the handle of the scanner, there is a rechargeable lithium-ion battery. This provides all
power to the scanner during cordless opera tion. It provides 10 hours of use in a typical
application. When fully depleted, the battery can be recharged to full charge in about 3-1/2
hours.
The Cradle
The PL 370/470 Cradle acts as a:
•stand
•2-way RF transmitter
•communication interface with the host
•battery charger for the cordless scanner.
The cradle can sit on a desktop or be wall-mounted, whichever is more convenient. The
cradle receives data from the scanner via the antenna on the side of the cradle. The cradle
then transmits that data to the host device via an attached cable. It also acts as a holder for
the scanner.
The cradle also provides power for
charging the scanner’s batt ery (in the
scanner). The cradle has a charge status
indicator light that shows the status of the
battery charging (Refer to Table 4-1 on
page 4-3).
There are two versions of the cradle:
•PL 470 Cradle: cordless retail version
•PL 370 Cradle: cordless industrial version.
Unless otherwise noted, the term Cradle refers to both versi ons of the cradle.
1-2
Charge Status
Indicator Light
Figure 1-1. Scanner an d Crad le
The P470/P370 RF Scanner
Quick Startup Instructions
Below is an index of Quick Startup Instructions to help get you up and going quickly. These
instructions are also on t he back cover of this guide for easy reference. The index is listed
in a step by step order beginning with step 1, Setting u p the System.
Mandatory steps ar e designated by an asterisk (*). If an item has multiple pages
referenced, the most impo rtant reference is in bold.
• Selecti ng the host communic ation protocol3-2, 3-8, 5-8
- RS-232 baud rate5-81
3. Programming an Advanced Data Formatting Rule Using 123Scan 3-17
• Suffix values (appending Enter key and Tab)3-18
4. Troubleshooting Pr oblems
• Troubleshooting table3-28
• Com mu nica tion errors3-5, D-2
• Beeper ind ic ations a nd default appl ication error codes4-7
• Cradle L E D indicati on s4-3
1-3
P470/370 RF Scanner Product Reference Guide
Commonly Used P470/P370 Programming Bar Code
Below are commonly used programming bar codes. You can cut this page out of the guide,
or make a copy of the bar codes using a high quality copying machine.
Enter System Menu Bar Code
Load New MCL-Designer Application
Scanner Firmware Version
Load 123Scan File
1-4
Cradle Firmware Version
Reset Default Applicat ion
(Clears previously programmed ADF rules and/or
MCL-Designer applications)
Chapter 2
Set Up
Introduction
This chapter covers the procedures for setting up the RF scanner and its accessories.
Unpacking
Remove the scanner from its packing and inspect it for damage. If the scanner was
damaged in transit, call one of the telephone numbers listed in the section Symbol Support
Center on page xi. KEEP THE PACKING. It is the approved sh ippin g conta in er and should
be used if you ever need to return your equipment for servicing.
Setting Up the Cradle
The basic steps to set up the cradle are listed below and described in more detail in the
following sections.
•connecting the cradle to a host
•mounting the cradle, if desired
•pairing the scanner to the cradle.
Connecting to a Host
With some host types, the scanner is unable to answer host terminal polls if the appropriate
host type is not selected. This may result in an error message generated by the host. To
correct this situation, s elect the proper parameter se t and initialize the host terminal. See
Chapter 5, Parameter Menus for more information.
2-1
P470/370 RF Scanner Product Reference Guide
There are two basic host communications options availa ble:
•using an RS-232 cable
•using a Synapse cable.
RS-232 Connection
1. Make sure all host devices are powered down.
2. Plug the connector at the end of the cradle’s cable into the appropriate RS-232
receiving port on the host device.
3. Plug the other end of the cable into the COM1 connector on the cradle.
COM1
Power port
Figure 2-1. Ports on the C rad le
4. Connect the power connector of the power supply i n to t he Power port on the
cradle.
5. Connect the appropriate line cord to the power supply and into an AC receptacle.
6. The indicator light on the cradle blinks, signifying successful power-up.
Figure 2-2. Power Supply Port
2-2
7. Rotate the antenna to the vertical position.
Using A Synapse Cable
1. Make sure all host devices are powered down.
IMPORTANT
Before power is provided to the cradle (step 6), the following steps must be
completed. The Synapse cable must be connec ted to the cradle (step 2) AND
flying power lead plugged in (step 4). If the cables are not connected in this
sequence, the Synapse Interface Adapter will not operate properly.
2. Connect the Synapse cable to the cradle (see Figure 2-1 on page 2-2).
3. Connect the other end of the Synapse cable to the Synapse Interface adapter.
4. The Synapse cable has a flying power lead. Connect this lead to the receptacle in
the Synapse Interface adapter, as shown in Figure 2-3. See the Synapse guide for
details.
Set Up
the
To Host
Flyi n g Powe r
Lead
Synapse Interface
Adapter (Module)
Synapse
Cable
To Cradle
Figure 2-3. Synapse and Adapter Cable
5. Connect the Synapse Interface adapter to the host.
6. Connect the power supply to the cradle (see F igure 2-2 ).
2-3
P470/370 RF Scanner Product Reference Guide
7. Connect the appropriate line cord to the power supply and into an AC receptacle.
8. The indicator light on the cradle blinks, signifying successful power-up.
9. Scan the appropriate Synapse bar codes to set up the Synapse cable for your
specifications.
10. Rotate the antenna to the vertical position.
Wand Emulation, OCIA, OCR, Keyboard Wedges
See the appropriate Synapse cable inst ructions. An adapter cable is required.
Wall Mounting
Before wall-mounting the cradle, the scanner support tab must be changed from the deskmount position to the wall-mount position.
1. Lift the scanner suppor t tab out of the top part of the cradle and replace it in the
wall-mount position.
Desk Mount
Wall Mount
Figure 2-4. Scanner Support Tab
2. Seat the cables from the bottom of the cradle in the grooves along the length of it
so that the bottom of the cradle is smooth.
Cable
Grooves
Figure 2-5. Placement of Cables
2-4
Set Up
3. Fasten the two screws provided into the wall where the cradle will hang, leaving
about 1/8” (0.3 cm) of the screw outside the wall for the cradle’s wall mounting
sockets (A template is provided for you in the PL 370/470 Quick Reference Guide
p/n 72-38494-xx).
4. Place the cradle over the screw heads and slide down until it fits into place. Slight
pressure upwards should not move the cradle.
Figure 2-6 . Securing Cradle to Wall
5. Position the antenna vertically (pointing toward the ceiling).
6. Place the scanner in the cradle.
2-5
P470/370 RF Scanner Product Reference Guide
Pairing the Sc an ne r with the Cr ad le
The scanner and cradle must be paired for communication to occur.
If the cradle is attached to a new ho st, re-scan the pairing bar code.
Note:
To pair the scanner with the cradle:
1. Scan the pairing bar code on the top of the cradle.
To pair a long range scanner (P370 ALR) to a regular P370 cradle, attach the
“spare pairing b ar code” label to th e cradle. Thi s 15 mil bar code, packaged with
the cradle, can be scanned by the P370 ALR at a distance of approximately two
feet from the cradle.
2. The scanner may briefly display the “pairing search for channel” message while the
scanner searches for the base. Once the base is detected, information is
exchanged (addressing, RF channels, etc.) between the scanner and the cradle.
Note:It may take up to 30 seconds for the scanner to search for the base
during over-the-air pairing. To reduce the pairing time, place the
scanner in the cradle.
3. After the exchange is complete, the scanner and cradle are paired.
Successful pairing is indicated by a warble beep and the base’s LED will flash.
If pairing is unsuccessful, the scanner emits a Lo/Hi beep and displays the
following message:
Pairing Unsuccessful
Push ENTER & Try Again
The pairing of a scanner to a cradle is one-to-one. Only one scanner can be paired to a
cradle at any point in time. If you pair a second sca n ner to an in use cr adle, the cradle’s
connection to the first scanner will be broken and the connection re-established with the
second scanner.
To pair a scanner to a different cradle, scan its pairing bar code located on the top of the
cradle.
2-6
Set Up
Optimizing RF Performance
Mounting
The RF scanner and cradle are equipped with a 2.4 GHz point-to-point radio that has an
RF transmission range of 100 feet (30.5 meters) even without a direct line of sight.
In addition to being a 2-way RF transmitter, the cradle is a battery charger and should be
mounted in an accessible location like on a table or desktop. For optimum RF performance,
especially in difficult environments, mount the cradle on a wall as high as possible.
Coexistence in Sp ec tr u m2 4 Environme nt s
If you operate your scanner or cradle in close proximity to a Spectrum24 device, maintain
a buffer of 3 feet or greater between the transmitters. A Spectrum24 device includes but is
not limited to a terminal with a Spectrum24 radio, PC with a Spectrum24 card, or a
Spectrum24 Access Point. If a scanner or cradle is less than 3 ft. from a 2.4 GHz
Spectrum24 transmitter (antenna), especial ly an Access Point, your communication
performance may degrade.
Select a Channel Outside the Spectrum24 band
In the unlikely event that Spectrum24 radio traffic causes interference between the scanner
and the cradle, you can change the s c anner’s RF channel to one that minimizes or
eliminates the interference.
Phaser cordless scanners have three channels that are not within the Spectrum24 band,
81, 82, and 83*. As a rule of thumb, the Cordless systems operated closest to Spectrum24
devices should use these channels. For instructions on how to change the scanner’s RF
channel, see System Setup Options on page 3-8.
In applications with low scanning/data transmission duty cycles, you may assign the same
channel to more than one cordless scanner.
After channels 81, 82 and 83, the next best channels to use are 60 through 80; t he higher
the channel the better. See Appendix C, Radio Channels for a list of available radio
channels per country.
* Not available in some countries.
2-7
P470/370 RF Scanner Product Reference Guide
Phaser-to-Phaser Co-Existence
Up to three P470/370 scanners within listening range (100 feet) of each other can be
operated on the same channel with little or no interference, assuming average scanning
rates.
For higher than average scanning rates, P470/370 scanners wi thin listening range (100
feet) of each other should be operated on different channels, set apart by at leas t one
channel (for example, 2, 4, 6, etc.). Cordless Phaser scanners support up to 82
communication channels. Not all channels are available in all countries. Refer to Appendix
C, Radio Channels for more information.
Increase the nu mb er of RF Retries
If the scanner’s tr ansmission is not received by the cradle or the base’s acknowledgment
response is not received by the scanner (see Communication Errors on page 3-5), the
scanner retransmits the lost or corrupted data. The scanner attempts 4 RF Retries (default)
but can be programmed to attempt up to 8.
Depending on your particular RF environment, additional retries may cause you r scanner
transaction time to increase in the presence of heavy S pectrum24 traffic.
Charging the Battery
Before its first use, the scanner’s battery must be charged. It can be charged:
•Using the cradle
•Using the UBC 2000.
2-8
Using the Cradle
1. Set up the cradle as described in Setting Up the Cradle on page 2-1. .
Figure 2-7. Placing the Scanner into the Cradle
2. Insert the scanner into the cradle so that the nose of the scanner and tip of the
handle seat into the receptac les. The scanner displays “UNIT CRADLED” when
properly inserted in the cradle.
3. The battery charges automatically. A full charge of a depleted battery takes
approximately 3-1/2 hours.
Set Up
For additional information on charging, see Table 4-1 on page 4-3.
Note:
The cradle recharges batteries in the scanner only when the scanner is in the cradle. A
scanner with a depleted battery starts charging immediately upon insertion into the cradle,
whereas a scanner with a partially charged battery begins charging after approximately 15
minutes. Note that the scanner can be removed from the cradle at any time.
Using the UBC 2000
The battery can be charged using the Universal Battery Charger UBC 2000. The UBC
adapter for the P470/P370 scanner battery is required. Refer to the UBC 2000 guide for
information on recharging the battery using the UBC 2000.
Battery Charge
When the battery’s charge is almost depleted, the scanner emits 4 high tone beeps, when
the trigger is pulled, indicating that it must be recharged.
2-9
P470/370 RF Scanner Product Reference Guide
2-10
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