Symbol Series 3300 System Administration Manual
Series 3300
System Administration Manual
59040-00-90
Revision A - July, 1993
© 1993 SYMBOL TECHNOLOGIES, INC.
No part of this publication may be reproduced or used in any form, or by any electrical
or mechanical means, without permission in writing from Symbol. This includes
electronic or mechanical means, such as photocopying, recording, or information
storage and retrieval systems. The material in this manual is subject to change without
notice.
The software is provided strictly on an “as is” basis. All software, including firmware,
furnished to the user is on a licensed basis. Symbol grants to the user a non-transferable
and non-exclusive license to use each software or firmware program delivered
hereunder (licensed program). Except as noted below, such license may not be
assigned, sublicensed, or otherwise transferred by the user without prior written
consent of Symbol. No right to copy a licensed program in whole or in part is granted,
except as permitted under copyright law. The user shall not modify, merge, or
incorporate any form or portion of a licensed program with other program material,
create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Symbol. The user agrees to maintain
Symbol’s copyright notice on the licensed programs delivered hereunder, and to
include the same on any authorized copies it makes, in whole or in part. The user
agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.
Symbol reserves the right to make changes to any software or product to improve
reliability, function, or design.
All rights reserved.
Symbol does not assume any product liability arising out of, or in connection with, the
application or use of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under
any Symbol Technologies, Inc., intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in Symbol products.
Spectrum One is a trademark of Symbol Technologies. Other product names
mentioned in this manual may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
Symbol Technologies, Inc.
116 Wilbur Place
Bohemia, N.Y. 11716
FCC Requirements
This device must operate in compliance with Federal Communications Commission (FCC) Rules and Regulations Parts 15 and 68. See FCC registration label (located on bottom of equipment) for FCC registration and ringer equivalence (REN)
numbers.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.
The REN is used to determine the quantity of devices which may be connected to
the telephone line. Excessive RENs on the telephone line may result in the devices
not ringing in response to an incoming call. In most, but not all, areas the sum of
the RENs should not exceed five. To be certain of the number of devices that may
be connected to the line, as determined by the total RENs, contact the telephone
company to determine the maximum REN for the calling area.
If the terminal equipment (see FCC registration label for equipment identification)
causes harm to the telephone network, the telephone company will notify you in
advance; however, if advance notice is not practical, the telephone company will
notify you as soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations
or procedures that could affect the operation of the equipment. If this happens,
the telephone company will provide advance notice so that you may make the
necessary modifications to maintain uninterrupted service.
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Series 3300 System Administration Manual
Data Equipment
Data terminal equipment that has been registered must use the following jacks for
each type of operation: permissive - RJ11C, programmable - RJ41S and RJ458, fixed
loss loop - RJ41S.
Radio Interference Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
iii
Service Information
In the event of equipment malfunction, all repairs of this equipment must be performed by Symbol Technologies, Inc. or an authorized agent; it is the user's responsibility to report the need for service to Symbol Technologies, Inc. or an
authorized agent. If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until
the problem is resolved.
Service is available under various options: to determine which option is best for
you and where to obtain it, please call or write:
Symbol Technologies, Inc.
116 Wilbur Place.
Bohemia, NY 11716
U.S.A.
(516) 563-2400
If you need to ship a terminal to a Service Center, you must send it in an approved
container designed to prevent damage in transit. If the original container is not
available, ask your Service Center to order another.
Make sure the terminal is turned off when you pack it. Leave the battery pack installed so that it can be checked. A battery pack will be returned to you with the
terminal. Pack the terminal carefully. Fill out the prenumbered tag included with
the terminal when it was shipped to you. If the original tag is not available, ask
the Service Center for another.
Fill out the adhesive-backed portion of the shipping label with the address of your
Service Center. T ear off this portion of the label and place it on the outside of the
container. Remove your copy of the shipping tag and place the rest of the tag inside the container with the terminal.
If you need to contact the Service Center about a terminal you have shipped to
them, please be ready to give the shipping tag number to the Customer Support
Representative so your equipment may be located more easily.
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Series 3300 System Administration Manual
Canadian Compliance
The Canadian Department of Communications label identifies certified equipment.
This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The department does not
guarantee the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some
cases, the company's inside wiring associated with a single line individual service
may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the
user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system,
if present, are connected together. This precaution may be particularly important
in rural areas.
Caution: Users should not attempt to make such connections themselves but
should contact the electric inspection authority or electrician, as appropriate.
The Load Number (LN) assigned to each terminal device denotes the percentage
of the total load to be connected to a telephone loop which is used by the device
to prevent overloading. The termination on a loop may consist of any combination
of devices subject only to the requirement that the total of the Load Numbers of
all the devices does not exceed 100. An alphabetic suffix is also specified in the
Load Number for the appropriate ringing type (A or B), if applicable. For example,
LN = 20 A designates a Load Number of 20 and an "A" type ringer.
v
This equipment is a Class A digital apparatus which complies with Radio Interference Regulations, CRC c.1374.
Please contact your local Symbol Technologies, Inc. representative for support and
service.
Symbol Technologies, Inc.
Canadian Sales and Service
93 Skyway Avenue
Unit 106, Building B
Etobicoke, Ontario
Canada
Phone: 416 674-1497
European Service
For service in European countries, please contact:
Symbol Technologies, Inc.
13 Oaklands Park
Fishponds Road
Workingham
Berkshire, England RG11 2FD
Phone: 734-771399
vi
vii
Contents
About This Manual
Related Publications ...................................................................................xii
The Series 3300 System
Introduction ...............................................................................................1-1
Parts of the Series 3300 ............................................................................1-2
Accessories .................................................................................................1-3
Battery Chargers ...............................................................................1-3
Cradles .............................................................................................. 1-4
Scanners ............................................................................................1-5
Radio ................................................................................................. 1-5
Environment ..............................................................................................1-6
Intrinsically Safe Configurations ......................................................1-6
Storage .......................................................................................................1-7
Maintaining the Series 3300
Cleaning ..................................................................................................... 2-2
Maintaining Batteries .................................................................................2-3
Battery Life .......................................................................................2-3
When to Replace or Recharge Batteries .........................................2-4
Replacing the Battery Pack ..............................................................2-6
Replacing Alkaline Batteries ............................................................2-7
Charging the NiCad Battery Pack ....................................................2-8
Battery Charging Tips ......................................................................2-9
Lithium Backup Batteries ...............................................................2-10
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Series 3300 System Administration Manual
Replacing Backup Batteries ...........................................................2-10
Initializing the 3300 .................................................................................2-12
Cancelling Communication ............................................................2-12
Communication Parameters ...........................................................2-12
Loading the Program ......................................................................2-12
Operating the Series 3300
Powering the 3300 On and Off ................................................................3-2
Normal Power On/Off .....................................................................3-2
Automatic Power-On/Off .................................................................3-2
Forcing Power Off ............................................................................3-3
Restarting After A Forced Power Off ..............................................3-3
Booting the 3300 .......................................................................................3-4
Warm Boot .......................................................................................3-4
Cold Boot ..........................................................................................3-5
Booting to Command Mode ............................................................3-6
Adjusting the Display ................................................................................3-7
Backlighting ......................................................................................3-7
Display Contrast ...............................................................................3-7
Scanning .....................................................................................................3-8
Scanning Tips ...................................................................................3-8
Attaching a Scanner .........................................................................3-9
Using a Laser Scanner ....................................................................3-10
The Series 3300 Keyboard ......................................................................3-13
Using the Keyboard....................................................................... 3-13
Modifier Keys .................................................................................3-15
Key Descriptions ............................................................................3-16
viii
Error Recovery and Troubleshooting
Error Messages ..........................................................................................4-2
Troubleshooting ........................................................................................ 4-3
Startup Failures .......................................................................................... 4-4
Boot Failure Messages .....................................................................4-4
Self Test Function ...................................................................................... 4-5
Running the Self Test ......................................................................4-5
Self Test Summaries ......................................................................... 4-5
Keyboard Test.................................................................................. 4-6
Exiting Self Test ............................................................................... 4-7
Scanning Problems .................................................................................... 4-8
Memory Transfer Program ........................................................................4-9
Running Memory Transfer ..............................................................4-9
Port Pin-Outs
Contents
Scanner Port (DE-9) ..................................................................................A-1
COM1 Serial Port (DB-25) ........................................................................A-2
COM2 Serial Port Connector (RJ-41) ........................................................A-3
Null Modem ...............................................................................................A-4
Keyboard Layouts
Communications Status Codes
......................................................................................B-1
.............................................................C-1
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Series 3300 System Administration Manual
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Series 3300 System Administration Manual
xi
About This Manual
About This Manual
The Series 3300 System Administration Manual provides basic operational instructions required for tasks usually regarded as administrative. This includes general
care and use instructions, as well as instructions for booting, loading programs,
and troubleshooting the Series 3300 computer.
Manual Structure
This manual is divided into four chapters and three appendices:
Chapter 1
configuration options.
Chapter 2
including replacing and charging the batteries and downloading application
programs.
Chapter 3
various boot procedures, and miscellaneous information relevant to operating the
system.
Chapter 4
er suggestions towards identifying and correcting operational problems.
Appendix A
Appendix B
Appendix C
interpretation.
provides a brief overview of the Series 3300, including accessories and
provides instructions for initializing and maintaining the 3300,
describes basic operational procedures, including powering on and off,
describes some error messages, trouble shooting suggestions, and oth-
describes the pin assignments for Series 3300 ports.
illustrates the keyboard character assignments.
provides a table of communications status codes and their
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Series 3300 System Administration Manual
Related Publications
PDT 3300 Quick Reference Guide (59040-00-89)
PRC 3310 Quick Reference Guide (59040-01-89)
Series 3300 with Integrated Scan Module Quick Reference Guide (59040-04-89)
Series 3000 System Software Manual (59045-00-94)
Series 3000 Application Programmer's Guide (59045-00-92)
Series 3000 Application Programmer’s Reference Manual (59045-00-93)
xii
Chapter 1
The Series 3300 System
This chapter provides a brief overview of the Series 3300 system, accessories, and
options.
Introduction
The Series 3300 is an environmentally sealed, lightweight, battery powered, hand
held computer designed for use as a portable data collection device. Data can be
entered using the keyboard, a bar code scanner, or other devices. In many
applications, a Series 3300 computer is used as a remote terminal which is used
to collect and store data that is later uploaded to a host computer.
The Series 3300 uses the DR DOS™ operating system, which is compatible with
and extends the industry-standard IBM PC-DOS™. Using DR DOS provides access
to a number of commercially available programming tools. Additional programming tools, available from Symbol, make programming the system easier and provide access to special features.
Power saving features of the Series 3300 include auto-off and a power save mode
which reduce power consumption while waiting for an operator to provide input.
These features conserve battery power, lengthening the time between charges.
This high-performance computer supports many options, including a one-way
acoustic coupler, expansion memory, scanners, and an internal modem. The modular design provides flexibility in combining options to suit an application's needs.
Two models are currently available: the PDT 3300 and the PRC 3310. The primary
difference between the models is that the PRC 3310 has an internal radio transmitter/receiver.
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Series 3300 System Adminstration Manual
Parts of the Series 3300
Figure 1 - 1 Parts of the PDT 3300 (Standard end cap)
1. Keyboard (56 or 35 keys)
2. LCD display screen
3. Standard end cap (optical end cap not shown)
4. End cap latch
5. Scanner port (DB-9)
6. COM2 serial port (RJ-41)
7. COM1 serial port (DB-25)
8. Battery charger port
9. Internal modem port (optional)
10. Hand strap
11. Battery compartment latch
12. Battery compartment cover
13. Battery pack
14. Lithium backup batteries
1 - 2
The Series 3300 System
Accessories
There are a variety of optional accessories available for the Series 3300.
Battery Chargers
The Series 3300 can use rechargeable NiCad battery packs. Two types of battery
chargers are available from Symbol:
• The 12-V olt adapter charges the battery pack while the pack is in the 3300. The
adapter plugs into a 115V AC wall outlet and into the system (see Chapter 2).
• The Universal Battery Charger (UBC) charges up to four battery packs. The
packs must be placed in an adapter cartridge.
The batteries are also charged while the 3300 is placed in a cradle.
Table 1 - 1 Battery Charging Accessories
12Volt adapter 3042-06M (US version)
Universal Battery Charger 3004-110 (US version)
3004-220 (Int'l version)
UBC Adapter Cartridge 3004-003
Figure 1 - 2 Battery Chargers
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Series 3300 System Adminstration Manual
Cradles
A cradle is a communications device and battery charger combined. Cradles are
available with one or four slots.
When in a cradle, the terminal can communicate with the host computer over
serial or modem communication line. At the same time, the NiCad battery pack is
recharged. This simplifies many routine administrative tasks by eliminating the
need to connect cables to the terminal.
Communications between the terminal and the cradle are conducted via optical
signals. The terminal must have the optical interface installed, which includes a
special, non-removable end cap (optical end cap).
1 - 4
Figure 1 - 3 PDT 3300 in cradle
The Series 3300 System
Scanners
A variety of scanning devices are available for use with the Series 3300, including
wand scanners and laser scanners.
Also available is an integrated scanner module which permanently attaches to the
terminal.
Figure 1 - 4 Scanners
Radio
The PRC 3310 includes an internal radio frequency transmitter/receiver, allowing
these systems to be used as part of a Spectrum One® network.
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Series 3300 System Adminstration Manual
Environment
The Series 3300 is intended to be used in an industrial environment. Table 1-2
summarizes the conditions under which the terminal is intended to operate.
Table 1 - 2 Environmental Specifications
Condition Range
Temperature range 32o to 122o F (0o to 50o Celsius)
Humidity 0 to 90% (non-condensing)
Max Static discharge 15 kilovolts
Altitude up to 10,000 feet.
Note that (1) batteries lose power faster at extremely high and low temperatures,
and (2) below 10oC, the LCD operates slowly.
Intrinsically Safe Configurations
Certain configurations of Series 3300 systems are certified for use in potentially
hazardous environments. These systems are specially ordered and configured for
such use.
Some procedures described in this manual should not be performed in potentially
hazardous environments. These procedures are noted with the following W arning:
Warning
This procedure is not approved for and should not be performed in potentially
hazardous environments.
1 - 6
The Series 3300 System
Storage
If the 3300 will not be used for longer than a week, it should be stored in a cool,
dry place, away from dust. It is best to remove the battery pack and pack the terminal in its original shipping container.
If you are storing the terminal for a shorter period of time (a few days), you may
leave the batteries in the terminal.
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Series 3300 System Adminstration Manual
1 - 8
Chapter 2
Maintaining the Series 3300
This chapter describes the basic procedures required to prepare and maintain a
Series 3300 terminal in operating condition. These procedures include:
• Cleaning the terminal
• Replacing and charging batteries
• Initializing the terminal by loading a program into memory.
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Series 3300 System Adminstration Manual
Cleaning
The 3300 requires a minimum amount of maintenance. Proper use and care of the
system will increase its life.
To clean the 3300, use a clean, soft cloth dampened with a mild cleaner, such as
soap and water.
Caution
Do not pour, spray, or spill any liquid onto any part of the 3300 or its peripheral
devices.
2 - 2
Maintaining the Series 3300
Maintaining Batteries
Primary power for the Series 3300 is provided either by two 9-V olt alkaline batter ies in a carrier tray or by a rechargeable, nickel cadmium (NiCad) battery pack.
To prevent loss of data while replacing batteries, Series 3300 systems have two
lithium backup batteries. The backup batteries do not provide enough power to
operate the system.
Battery Life
The life of the primary battery pack is affected by many factors, including
temperature, the age of the batteries, and the data collection method. Battery life
is shortened by use in very high or very low temperatures, and by use of a
scanning device.
The approximate battery life between charges (NiCad) or replacement (Alkaline),
which reflects the data collection method, is summarized in Table 2-1. Note that
these values will vary with the application, and in particular, applications involving
modem and radio communications will shorten these times.
The lithium backup batteries provide sufficient power to preserve the contents of
memory for approximately approximately 300-400 hours.
Table 2 - 1 Battery Life
Battery Type Input Method Apx. Operating Time*
Alkaline Keyboard 95 hours
Laser Scanner 21 hours
Wand Scanner 32 hours
NiCad Keyboard 80 hours
Laser Scanner 19 hours
Wand Scanner 28 hours
*ˇActual operating time varies, depending on the application complexity.
Note
Alkaline batteries are NOT recommended for use with the PRC 3310 except in
case of emergency, due to the increased power consumption of the radio.
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Series 3300 System Adminstration Manual
When to Replace or Recharge Batteries
The Series 3300 provides two types of indicators to notify you when battery power
is running low: warning messages and modified cursors (see Table 2-2). These
indicators may be changed or disabled by an application program.
•
LOW POWER
Table 2-2. Depending on the configuration (if ERR3000 is loaded), the message
LOW BATTER Y is also displayed. At this level, the 3300 continues to operate,
but there is probably less than one hour of usable power left.
•
VERY LOW
message is displayed briefly and the system powers off. You must replace or
recharge the batteries before continuing to use the 3300.
•
DEAD LITHIUM
power. These should be replaced as soon as possible to prevent loss of data
when the primary pack requires replacement.
- When the battery is low, the cursor changes, as shown in
- When the power becomes very low, the REPLACE CELLS
- The lithium batteries are too low to provide backup
Table 2 - 2 Normal and Low Power Cursors
2 - 4
Keyboard State Cursor Character Low Battery
Unshifted
Shifted
Momentary Shifted
Momentary Unshifted
Control
Alt
Function
Maintaining the Series 3300
Replacement Batteries
NiCad battery packs are available from Symbol Technologies:
• Standard systems: product numbers 3045-005 and 3045-010
• Intrinsically safe systems: product number 3045-006
9-V olt alkaline batteries vary slightly in size, so some may not make good electrical
contact. The following batteries are known to be the proper size, and so are
assured to work:
• Eveready #522
• Duracell #MN1604 and #MN1604-AS
• Panasonic 6LR61 (6AM6).
Caution
Alkaline batteries are not approved for use in Intrinsically Safe systems.
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Series 3300 System Adminstration Manual
Replacing the Battery Pack
To remove and replace the primary battery pack, do the following (refer to Figure
2-1):
Warning
This procedure is not approved for and should not be performed in potentially
hazardous environments.
1. Turn the terminal OFF.
12
VDC
2 - 6
AB
D
Figure 2 - 1 Removing Battery Pack
E
Maintaining the Series 3300
2. Unlock the end cap latch and remove the end cap to release the hand strap
(Figure 2-1A and B). If the system has an optical end cap, the strap unhooks
at the top.
3. Unlock the battery cover latch and remove the battery compartment cover
(Figure 2-1C and D).
4. Tip out the NiCad battery pack. If the system is using 9-V olt alkaline batteries,
squeeze the top and bottom of the battery carrier tray to release the catches
and lift out the tray (Figure 2-1E).
Caution
Dispose of dead batteries in accordance with local hazardous material laws.
5. Install a fully charged battery pack or the battery tray with new alkaline
batteries in the battery compartment and replace the battery compartment
cover.
Replacing Alkaline Batteries
Alkaline batteries must be held in the carrier tray. To replace the batteries, do the
following:
1. Remove the old batteries from the holder one at a time.
2. Install each new battery with the + and - signs in the correct direction, as
indicated on the battery tray.
3. Install the batteries and tray in the battery compartment and replace the battery
compartment cover.
Caution
Use only Eveready #522, Duracell #MN1604 or #MN1604-AS, or Panasonic
6LR61(6AM6) alkaline batteries. Others may be slightly smaller, and not make
good electrical contact.
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