Symbol PD8700, PD8705, PD4700, PD4750 Product Reference Manual

Introduction to Symbol Payment
Terminals

Product Reference Guide

Introduction to Symbol Payment Terminals

Product Reference Guide

72E-86313-01

Revision A

November 2006

ii Introduction to Symbol Payment Terminals Product Reference Guide

© 2006 by Symbol Technologies, Inc. All rights reserved.
No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,

without permission in writing from Symbol. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to
change without notice.

The software is provided strictly on an “as i s” basis. All sof twar e, including firmware, furnished to the user is on
a licensed basis. Symbol grants to the user a non-tran sferable an d non-exclusive license to use each sof tware
or firmware program delivered hereunder (licensed program) . Except as n oted below, such license may not be
assigned, sublicensed, or otherwise transferred by th e user without pr ior written consent of Symbo l. No right to
copy a licensed program in whole or in part is granted, exce pt as permitted unde r copyright law. The user shall
not modify , merge, or incorporate any for m or portion of a licensed program with other pro gram material, create
a derivative work from a licensed program , or us e a li censed program in a network without written permission
from Symbol. The user agrees to maintain Symbol’s copyright notice on the licensed programs delivered
hereunder , and to include the same on any authorized copies it makes, in whole or in part. The user agrees not
to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any
portion thereof.

Symbol reserves the right to make changes to any software or product to improve reliability , function, or design.
Symbol does not assume any product liability arising out of, or in connection with, the application or use of any

product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Symbol

Technologies, Inc., intellectual property rights. An implied license only exists for equipment, circuits, and
subsystems contained in Symbol products.

Symbol, Spectrum One, and Spectrum24 are registered trademarks of Symbol Technologies, Inc. Bluetooth is
a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync are either registered trademarks
or trademarks of Microsoft Corporation. Other product n ame s me ntioned in this man ual ma y be tr adema rks or
registered trademarks of their respective companies and are hereby acknowledge d.

Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300

http://www.symbol.com

Revision History

Changes to the original manual are listed below:

Change Date Description

-01 Rev A 11/2006 Initial Release.

iii

iv Introduction to Symbol Payment Terminals Product Reference Guide

Table of Contents

Revision History............................................................................................................. iii

About This Guide

Introduction ................................................................................................................... iii

Chapter Descriptions..................................................................................................... iii

Notational Conventions................................................................................................. iv

Related Documents....................................................................................................... iv

Service Information....................................................................................................... v

Global Customer Interaction Center........................................................................ v

Chapter 1: Products Overview

Introduction .................................................................................................................. 1-1

Hardware ...................................................................................................................... 1-1

Software ....................................................................................................................... 1-2

Serial and TCP/IP Drivers ...................................................................................... 1-3

FPE Interface DLL .................................................................................................. 1-3

OPOS Drivers ........................................................................................................ 1-4

JavaPOS Drivers .................................................................................................... 1-5

FormBuilder ............................................................................................................ 1-5

FPE-Sim ................................................................................................................. 1-6

Services ....................................................................................................................... 1-6

Index

ii Introduction to Symbol Payment Terminals Product Reference Guide

Introduction

This document describes the products and servic es Sym bo l pr ovide s fo r th e PD8 7xx an d PD4 7xx t erm ina ls
series environment. It contains an overview of the produc ts and services that can h elp you in th e fa st- paced
payment terminal industry.

This guide is intended for network administrators, op era tor s, o r th ose who install images into th e terminal.

About This Guide

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

IMPORTANT This guide includes information about the products and services Symbol provides for the

PD87xx and PD47xx terminals series environment

Corporation.

, Symbol OEM products from Hypercom

Any references in this guide to Hypercom Corporation, Hypercom logo, Hypercom file names and
file paths, Hypercom software and terminals reflect hardware and software manufactured by
Hypercom Corporation for Symbol Technologies, Inc.

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Products Overview provides an overview of Symbol Payment Solution products and services.

iv Introduction to Symbol Payment Terminals Product Reference Guide

Notational Conventions

The following conventions are used in this document:

•

Italics are used to highlight the following:

- Chapters and sections in this and related documents

- Drop-down list and list box names

- Check box and radio button names

- Icons on a screen.

•

Bold text is used to highlight the following:

- Names of buttons

- Typing in text boxes

- Selecting from lists

- Names of windows

- Dialog box components.

•

bullets (•) indicate:

- Action items

- Lists of alternatives

- Lists of required steps that are not necessarily sequential

•

Sequential lists (e.g., those that describe step-by-s te p pr oc ed ur e s) ap pe a r as nu m be re d lists.

•

Special icons:

NOTE Notes contain neutral or positive information supplementing the main text. It is often information that

applies only to special cases.

IMPORTANT Important statements draw attention to information crucial to using the product successfully. Pay

special attention to Important statements.

CAUTION Cautions advise that a negative result, such as a loss of data, may occur.

WARNING! Warnings provide information that is essential to the safety of the user, the

equipment, or both. Failure to do as instructed may result in physical damage.

Related Documents

For the latest version of this and all payment solution guides go to:http://www.symbol.com/manuals.

Service Information

For service information, warranty information, technical assistance or problems with the equipment, contact th e
regional Symbol Global Customer Interaction Center. Before calling, have the model number, serial number
and several bar code symbols at hand.

Call the Global Customer Interaction Center from a phone near the scanning equipment so that the service
person can try to troubleshoot the problem. If the equipment is fou nd to be working pr operly and the problem is
reading bar codes, the Support Center will request samples of the bar codes for analysis at our plant.

If the problem cannot be solved over the phone , it may be necessary to return the equipment for servicing. If
that is necessary, the Global Customer Interaction Center will provide specific directions.

NOTE Symbol Technologies is not responsible for any damages incurred during shipment if the approved

shipping container is not used. Shipping the units improperly can possibly void the warranty. If the original
shipping container was not kept, contact Symbol to have another sent.

If the Symbol product was purchased from a Symbol Business Partner, contact that Business Partner for
service.

About This Guide v

Global Customer Interaction Center

The addresses and telephone numbers below are provided for you convenience. However, this information
can change due to telephone provider updates. For the most up-to-date contact number information, visit:

www.symbol.com/contactsupport for a Customer Interaction Center in your area.

Country/Region Address Telephone

United States Symbol Technologies, Inc.

One Symbol Plaza
Holtsville, New York 11742-1300

Canada Symbol Technologies Canada, Inc.

5180 Orbitor Drive
Mississauga, Ontario, Canada L4W 5L9

United Kingdom Symbol Technologies

Symbol Place
Winnersh Triangle, Berkshire RG41 5TP
United Kingdom

Asia/Pacific Symbol Technologies Asia, Inc.

(Singapore Branch)
230 Victoria Street #12-06/10
Bugis Junction Office Tower
Singapore 188024

1-800-653-5350

1-866-416-8545 (Inside Canada)
905-629-7226 (Outside Canada)

0800 328 2424 (Inside UK)
[phone] (Outside UK)

Tel: [phone]
Fax: [phone]

Australia Symbol Technologies Pty. Ltd.

432 St. Kilda Road
Melbourne, Victoria 3004

1-800-672-906 (Inside Australia)
[phone] (Outside Australia)

vi Introduction to Symbol Payment Terminals Product Reference Guide

Country/Region Address Telephone

Österreich/Austria Symbol Technologies Austria GmbH

Prinz-Eugen Strasse 70 / 2.Haus
1040 Vienna, Austria
01-5055794-0 (Inside Austria)

Danmark/Denmark Symbol Technologies AS

Dr. Neergaardsvej 3
2970 Hørsholm

Europe/Mid-East
Distributor
Operations

Suomi/Finland Oy Symbol Technologies

Kaupintie 8 A 6
FIN-00440 Helsinki, Finland

France Symbol Technologies France

Centre d'Affaire d'Antony
3 Rue de la Renaissance
92184 Antony Cedex, France

Deutschland/
Germany

Symbol Technologies GmbH
Waldstrasse 66
D-63128 Dietzenbach, Germany

[phone] (Outside Austria)

7020-1718 (Inside Denmark)
[phone] (Outside Denmark)

Contact your local distributor or call +44 118
945 7360

9 5407 580 (Inside Finland)
[phone] (Outside Finland)

01-40-96-52-21 (Inside France)
[phone] (Outside France)

6074-49020 (Inside Germany)
[phone] (Outside Germany)

Italia/Italy Symbol Technologies Italia S.R.L.

Via Cristoforo Columbo, 49
20090 Trezzano S/N Navigilo
Milano, Italy

Latin America
Sales Support

México/Mexico Symbol Technologies Mexico Ltd.

Nederland/
Netherlands

2730 University Dr.
Coral Springs, FL 33065 USA

Torre Picasso
Boulevard Manuel Avila Camacho No 88
Lomas de Chapultepec CP 11000
Mexico City, DF, Mexico

Symbol Technologies
Kerkplein 2, 7051 CX
Postbus 24 7050 AA
Varsseveld, Netherlands

2-484441 (Inside Italy)
[phone] (Outside Italy)

1-800-347-0178 (Inside United States)
[phone] (Outside United States)
954-340-9454 (Fax)

5-520-1835 (Inside Mexico)
[phone] (Outside Mexico)

315-271700 (Inside Netherlands)
[phone] (Outside Netherlands)

About This Guide vii

Country/Region Address Telephone

Norge/Norway Symbol’s registered and mailing ad dress:

Symbol Technologies Norway
Hoybratenveien 35 C
N-1055 OSLO, Norway
Symbol’s repair depot and shipping

address:
Symbol Technologies Norway
Enebakkveien 123
N-0680 OSLO, Norway

South Africa Symbol Technologies Africa Inc.

Block B2
Rutherford Estate
1 Scott Street
Waverly 2090 Johannesburg
Republic of South Africa

España/Spain Symbol Technologies S.L.

Avenida de Bruselas, 22
Edificio Sauce
Alcobendas, Madrid 28108
Spain

[phone]

11-809 5311 (Inside South Africa)
[phone] (Outside South Africa)

91 324 40 00 (Inside Spain)
[phone] (Outside Spain)
Fax: [phone]

Sverige/Sweden “Letter” address:

Symbol Technologies AB
Box 1354
S-171 26 SOLNA
Sweden

Visit/shipping address:
Symbol Technologies AB
Solna Strandväg 78
S-171 54 SOLNA
Sweden

Switchboard: 08 445 29 00 (domestic)
Call Center: [phone] (international)
Support E-Mail:

[e-mail]

viii Introduction to Symbol Payment Terminals Product Reference Guide

Chapter 1

Products Overview

Introduction

Symbol has acquired a considerable amount of experience in the payment terminal POS market, providing
successful solutions for many customers. We support you with end-to-end solutions by providing you with the
hardware, software, consulting, and deployment support you need to complete your goals.

Symbol hardware includes the industry’s most techni cally ad vanced payment terminals. The terminals support
core payment functions such as debit, credit, gift card, and electronic benefits transfer (EBT). The Symbol
payment terminals display advertising and promotion messages on the screen.

Symbol software solutions provide you the ability to utilize the terminals with attractive and attention grabbing
information and with protected key management. The a vailable FPE products can be used to power your entire
network, or they can effectively support your existing network.

Symbol also provides other useful services including: consulting, product deployment, key management, and
more.

Chapter 1

Chapter 1

Products Overview

Hardware

Symbol terminals used in the payment environment are the PD8 700, PD8705, PD4250 and PD4200 terminals.
The terminals can provide the following powerful features:

•

•

•

•

•

•

Read both magnetic stripe and smart card formats.
Handle credit, debit, EBT, gift and loyalty cards.
Provide touch-screen graphics and signature and receipt capture at the point-of-sale.
Support on-screen advertising, loyalty programs and interactive electronic couponing.
Support RFID, ISO 14443 A&B.
EMV-compliant.

1 - 2 Introduction to Symbol Payment Terminals Product Reference Guide

Datasheets are available for each terminal that provide more technical information about their capabilities.

Software

Symbol has developed FPE, the Forms Processing Engine that allows you to create and download the forms
that appear on terminal screens. You can customize those forms to each retailer’s preferences while
maintaining a single application for all payment terminal customers.

FPE is a C++ application that provides the features necessary for processing transactions and creating a
custom look on the terminal screen. Using standard and custom forms, you can have the look and feel you
want and the functionality you need to deploy applications quickly without having to write a single line of code.

To use FPE, you simply make calls (using the detailed FPE Interfa ce Specification). No payment terminal code
to write means a time savings of 8 to 12 weeks (the typical time to develop in C++). Sample code is available
to handle returned data (such as a signature data block).

Standard functionality of FPE includes:

•

•

•

•

•

Figure 1-1

Symbol Payment Terminals

Advertising
Signature Capture
Customer display showing items
Frequent shopper programs
Surveys

•

Multiple language

•

Smart Card

•

Numeric and alpha entry including soft key

•

Card Swipe for track data 1, 2, and 3

Products Overview 1 - 3

•

PIN entry for Master/Session and DUKPT

•

Pass through peripheral support

•

Biometric.

FPE also supports customer activation mode. This enables the payment terminals to gather information (such
as card swipe, PIN entry, frequent shopper card, etc.) while the order is being processed.

The FPE application sits on top of the terminal boot and is functional whenever the terminal is powered on.
FPE includes Serial and TCP/IP drivers, FPE Interface DLL, OPOS drivers, JavaPOS drivers, FormBuilder,
and FPE-Sim.

Figure 1-2

FPE block diagram

Serial and TCP/IP Drivers

Serial and TCP/IP drivers support all of the payment terminals.

FPE Interface DLL

This DLL is used to interface with standard OPOS and JavaPOS drivers or your own ECR application to make
integration faster and easier. The DLL operates in a Windows environment.

1 - 4 Introduction to Symbol Payment Terminals Product Reference Guide

OPOS Drivers

Symbol OPOS drivers are plug-and-play drivers that provide support for MSR, PIN Pad, Signature Capture,
POS Keyboard, and Line Display. OPOS was the first widely-adopted POS device standard to help integrate
POS hardware into Windows-based applications.

Figure 1-3

For more information on OPOS, please visit www.monroecs.com.

OPOS Architecture

Products Overview 1 - 5

JavaPOS Drivers

JavaPOS maps to the Java platform in much the same way that OPOS maps the architecture to Windows.
Symbol JavaPOS drivers provide support for MSR, PIN Pad, Signature Capture, POS Keyboard, and Line
Display. JavaPOS defines a multi-layered architecture in which a POS Application interacts with the Physical
(or Logical) Device through the JavaPOS Device.

Figure 1-4

For more information on JavaPOS, please visit www.monroecs.com.

JavaPOS Architecture

FormBuilder

FormBuilder is a Windows-based tool for the individual responsible for developing or maintaining the terminal
application program.

Each payment merchant has their own logo, branding, and marketing guidelines. FormBuilder is used to
prepare and customize the various forms that appear on Symbol payment terminal screens during the course
of a transaction. The information provided for each form consists of graphical images and various prebuilt
components, such as buttons and text boxes.

The results of the form-building process is a file that is loaded into a payment terminal. The application
program is then able to display the images, place externally derived data into text boxes, and receive
information back from the touch-screen such as a button press or signature.

Completed forms are loaded onto the terminal through the ECR. Forms can also be verified using FPE-Sim.

1 - 6 Introduction to Symbol Payment Terminals Product Reference Guide

FPE-Sim

Symbol’s FPE-Sim is a form simulator application. Without having to leave your desk, you can communicate
and test the terminal application prior to deployment into a payment environment.
FPE-Sim downloads new or changed forms onto terminals that are not live on the system. This allows you to
demo the forms, verifying the look and operation of forms before downloading them onto live terminals.

Services

Symbol can provide a true end-to-end solution for yo ur goals. Our consulting services can help you define your
needs and develop the best solution for you.

Index

Index

B

bold text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

bulleted items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

C

caution messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

customer interaction center . . . . . . . . . . . . . . . . . . . . . . v

D

drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3, 1-4, 1-5

E

EBT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

electronic benefits transfer . . . . . . . . . . . . . . . . . . . . 1-1

F

FormBuilder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Forms Processing Engine . . . . . . . . . . . . . . 1-1, 1-2, 1-3

FPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1, 1-2, 1-3

FPE-Sim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5, 1-6

M

magnetic stripe reader . . . . . . . . . . . . . . . . . . . . 1-1, 1-4

MSR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1, 1-4

N

note messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

O

OPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

S

sequential lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

signature capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

special icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

T

terminals

features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

H

hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

I

important messages . . . . . . . . . . . . . . . . . . . . . . . . .iii, iv

italics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

J

JavaPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

W

warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Index - 2 Introduction to Symbol Payment Terminals Product Reference Guide

Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300
http://www.symbol.com

72E-86313-01
Revision A - November 2006