Page 1
NetVision Phone
Product Reference Guide
70-20530-02
Revision B
December 1999
www.symbol.com
Page 2
Copyright
Copyright © 1999 by Symbol Technologies, Inc. All rights reserved.
Symbol, the Symbol logo and Spectrum24 are registered trademarks of Symbol Technologies, Inc.
No part of this publication may be modified or adapted in any way, for any purposes without permission in writing from Symbol. The material in this manual
is subject to change without notice.
Symbol reserves the right to make changes to any product to improve reliability, function, or design.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Symbol Technologies, Inc., intellectual property rights. An implied
license only exists for equipment, circuits, and subsystems contained in Symbol products.
Other product names mentioned in this manual may be trademarks or registered tradem arks of their respective companies and are hereby acknowledged.
Microsoft, Windows, and Windows NT are registered trademarks of Mic rosoft Corporation.
Patents
This product is covered by one or mor e of the following U.S. and foreign Patents:
U.S. Patent No.
4,360,798; 4,369,361; 4,387,297; 4,460,120; 4,496,831; 4,593, 186; 4,603,262; 4,6 07,156; 4,652,7 50; 4,673,805;
4,736,095; 4,758,717; 4,816,660; 4,845,350; 4,896,026; 4,897, 532; 4,923,281; 4,9 33,538; 4,992,7 17; 5,015,833;
5,017,765; 5,021,641; 5,029,183; 5,047,617; 5,103,461; 5,113, 445; 5,130,520; 5,1 40,144; 5,142,5 50; 5,149,950;
5,157,687; 5,168,148; 5,168,149; 5,180,904; 5,216,232; 5,229, 591; 5,230,088; 5,2 35,167; 5,243,6 55; 5,247,162;
5,250,791; 5,250,792; 5,260,553; 5,262,627; 5,262,628; 5,266, 787; 5,278,398; 5,2 80,162; 5,280,1 63; 5,280,164;
5,280,498; 5,304,786; 5,304,788; 5,306,900; 5,321,246; 5,324, 924; 5,337,361; 5,3 67,151; 5,373,1 48; 5,378,882;
5,396,053; 5,396,055; 5,399,846; 5,408,081; 5,410,139; 5,410, 140; 5,412,198; 5,4 18,812; 5,420,4 11; 5,436,440;
5,444,231; 5,449,891; 5,449,893; 5,468,949; 5,471,042; 5,478, 998; 5,479,000; 5,4 79,002; 5,479,4 41; 5,504,322;
5,519,577; 5,528,621; 5,532,469; 5,543,610; 5,545,889; 5,552, 592; 5,557,093; 5,5 78,810; 5,581,0 70; 5,589,679;
5,589,680; 5,608,202; 5,612,531; 5,619,028; 5,627,359; 5,637, 852; 5,664,229; 5,6 68,803; 5,675,1 39; 5,693,929;
5,698,835; 5,705,800; 5,714,746; 5,723,851; 5,734,152; 5,734, 153; 5,742,043; 5,7 45,794; 5,754,5 87; 5,762,516;
5,763,863; 5,767,500; 5,789,728; 5,789,731; 5,808,287; 5,811, 785; 5,811,787; 5,8 15,811; 5,821,5 19; 5,821,520;
5,823,812; 5,828,050; 5,850,078; 5,861,615; 5,874,720; 5,875, 415; 5,900,617; 5,9 02,989; 5,907,1 46; 5,912,450;
5,914,478; 5,917,173; 5,920,059; 5,923,025; 5,929,420; 5,945,658; 5,945,659; 5,946,194; 5,959,285; D305,885;
D341,584; D344,501; D359,483; D362,453; D363,700; D363,918; D370,478; D383,124; D391,250; D405,077;
D406,581; D414,171; D414,172
Invention No. 55,358; 62,539; 69,060; 69,1 87 (Taiwan); No. 1,601,796; 1,907,875; 1,9 55,269 (Japan); European Patent 367,299; 414,281;
367,300; 367,298; UK 2,072,832; France 81/03938; Italy 1,138,713
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, N.Y. 11742-1300
Telephone:(800)SCAN234, (516)738-2400, TLX:6711519
www.symbol.com
ii NetVision Phone Product Reference Guide
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About This Document
Reference Documents
This Reference Guide refers to the following documents:
Part Number Document Title
70-20620-01 NetVision Data Phone User Guide
70-20504-01 Spectrum24 Access Point User Guide
Conventions
Keystrokes are indicated as follows:
ENTER identifies a key.
FUNC, CTRL, C identifies a key sequence. Press and release each key in turn.
Press
A+B press the indicated keys simultaneously.
Hold A
Hold A+B
Typeface conventions used include.
<angles> indicates mandatory parameters in a given syntax.
[brackets] for command line, indicates available parameters; in configuration files
GUI Screen text indicates the name of a control in a GUI-based application.
Italics indicates the first time a term is used, a book title, variables, and
‘single quotes’ indicates the exact setting for a parameter.
Screen
Terminal
URL
press and hold the indicated keys while performing or waiting for another
function. Used in combination with another keystroke.
brackets act as separators for options.
menu titles.
indicates monitor screen dialog. Also indicates user input.
A screen is the hardware device on which data appears.
A display is data arranged on a screen.
indicates text shown on a phone screen.
indicates Uniform Resource Locator.
NetVision Phone Product Reference Guide iii
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This document uses the following symbols for certain conditions or types of information:
Indicates tips or special requirements.
Indicates conditions that can cause equipment damage or data loss.
Indicates a potentially dangerous condition or procedure that only Symboltrained personnel should attempt to correct or perform.
iv NetVision Phone Product Reference Guide
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Contents
Chapter 1 Introduction...................................................................................1
1.1 About NetVision Phone..................................................................1
1.2 User profiles.................................................................................3
1.3 Folder Styles .................................................................................4
1.3.1 Shared Style .......................................................................5
1.3.2 Personal Style .....................................................................5
1.4 Dialing by Name (Call List) ............................................................5
1.5 Telephony Styles ...........................................................................6
1.5.1 Gateway Telephony ............................................................6
1.5.2 IP Telephony ......................................................................8
1.6 Intercom Mode .............................................................................9
1.7 Related Publications ....................................................................10
Chapter 2 Phone Administrator Requirements........................................11
2.1 System Requirements...................................................................11
2.1.1 Hardware ........................................................................11
2.1.2 Software ..........................................................................11
2.2 Installing NetVision Phone Administrator .......................................11
Chapter 3 Configuring NetVision Telephones.........................................13
3.1 Preparation ................................................................................13
3.1.1 Site Preparation ................................................................13
3.1.2 Individual Telephone Preparation .......................................15
3.2 Setting Parameters with NetVision Phone Administrator ..................16
3.2.1 Creating and Selecting Folders ..........................................16
3.2.2 Set Folder Style.................................................................17
3.2.3 Define the Log List ............................................................17
3.2.4 Add More Names to Call List (optional) ..............................18
3.2.5 Set Network Parameters ....................................................19
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3.2.6 Establish PINs for User Profiles ...........................................19
3.2.7 Give User Profiles Menu Access..........................................20
3.2.8 Define Intercom Groups ....................................................20
3.2.9 Set User Interface Defaults.................................................21
3.2.10 Define Special PBX Features .............................................21
3.3 Download Configuration Data.....................................................22
3.3.1 Use Serial Cable to Download Configuration Files ...............23
3.3.2 Use FTP to Download Configuration Files ...........................25
3.4 Logon to the Phone with Setup Profile ...........................................27
3.5 Set Parameters Manually .............................................................27
3.5.1 Key in a Parameter ...........................................................28
3.5.2 Select Parameter from a List...............................................29
Chapter 4 Text Messaging ...........................................................................31
4.1 Overview ...................................................................................31
4.2 Error messages ...........................................................................32
Chapter 5 NetVision Phone System Information and Maintenance....33
5.1 Phone and Network Information ..................................................33
5.1.1 System Info ......................................................................33
5.1.2 Network Info ....................................................................34
5.1.3 User Profile ......................................................................34
5.2 Preprogrammed Functions...........................................................35
5.3 Maintenance Operations .............................................................35
5.3.1 Site Survey .......................................................................36
5.3.2 Reassociate ......................................................................36
5.3.3 Reset Unit.........................................................................36
5.3.4 Load Addrs ......................................................................36
5.4 How to Reset the Phone Default Settings........................................37
Chapter 6 NetVision Phone Firmware ......................................................39
6.1 Updating Firmware .....................................................................39
6.2 Troubleshooting Firmware Updating .............................................41
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Appendix A IP Dialing ................................................................................... A-1
A.1 IP Dialing (Peer-to-Peer Telephony) ............................................ A-1
Appendix B Phone Parameter Default Settings........................................ B-1
B.1 Phone Parameter Defaults ......................................................... B-1
Appendix C Technical Data.......................................................................... C-1
Appendix D Customer Support.................................................................... D-1
Appendix E Regulatory Compliance........................................................... E-1
Index............................................................................................................. Index-1
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viii NetVision Phone Product Reference Guide
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Chapter 1 Introduction
1.1 About NetVision Phone
The NetVision Phone is a small, lightweight, full-featured telephone that
operates over Symbol’s Spectrum24 802.11 wireless data networks using
Voice-over-IP technology or VoIP.
Add a gateway to connect the data network to the traditional telephone PBX
(private branch exchange) system to give NetVision Phones the ability to
make and receive calls to PBX extensions and directly to the Public Switched
Telephone Network (PSTN).
The NetVision Phone supports:
• ITU standards. NetVision Phone employs International
Telecommunications Union (ITU) standard H.323 protocols for real-time
communications over the Internet and corporate Intranets.
• IEEE 802.11 wireless network protocol.
For specific details of the standards the NetVision Phone supports,
see Appendix C.
NetVision Phones can also make calls to several other NetVision phones
using intercom mode, using IP telephony.
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Introduction
NetVision Phones contain these features:
• User Profiles - Identify authorized phone users.
• Shared style usage - Allows users to pick up any phone, log on an
assigned user profile and use the same feature set as on any
Data Phone.
• Personal style usage - Assigns exclusive use of a phone and PIN to one
user profile exclusively.
• Dialing by Name - Maps user profile names to extensions or IP
addresses. This call list contains NetVision Phones, NetVision
Data Phones, other IP telephones, PBX extensions and outside
phone numbers.
• Speed-dialing - Stores phone numbers in 100 speed-dial locations.
Users can store any phone number. (Phone or user profile access to
stored numbers is dependent on the phone configuration.)
• Caller ID - Displays the caller’s name or IP address for an incoming call
from a NetVision Telephone.
• Optimized voice quality - Converts voice to digital data packets and
back to voice to achieve high-quality audio.
• Multifunction capability - Supports simultaneous voice, messaging and
data functions.
• Rechargeable battery - NetVision Phone ships with a rechargeable
Lithium-ion battery.
Data Phones with software version 2.00-25 and hardware version 4.0 are
documented in this manual.
NetVision Phone Administrator version 2.2 is documented in this manual.
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1.2 User profiles
User Profiles contain customized levels of access to phone features.
Passwords or personal identification numbers (PINs) control access to
User Profiles.
Use the NetVision Phone Administrator to create User Profiles and to
download them to phones.
User Profiles:
• assign a feature set to a specific user
• customize access to intercom groups
• define class-of-service as IP or gateway
• customize access to phone menu options
• customize scanner and browser function.
There are two user profile classes: general user, a person using
the phone day-to-day, and support personnel for which there are three
reserved profiles.
Introduction
When first powered on and the phone requires a PIN, the user presses FCT,
NAME to view the log list or list of profile names authorized to use the phone.
Included in the log list are the reserved profiles Setup, Support and Symbol.
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Introduction
The log list contains the user profiles assigned to the phone and the Setup,
Support and Symbol profile names.
Profile Name User Class Description
NVPhone General user When logged on with this profile, users
have access to the features described in
the User Guide. The NetVision Phone
Administrator replaces this profile name
when it downloads configuration data to
the phone.
site-defined General User Name, PIN and access to phone features
defined by site administrator.
Setup Support
Symbol Support
Support Support
1.3 Folder Styles
The Administrator organizes NetVision phones within folders. Choose one of
two folder styles for NetVision Phone folders:
• Shared
• Personal
All NetVision Phones defined on the Phone Book panel of the Administrator
are either shared or personal.
Personnel
Personnel
Personnel
Reserved for site personnel. PIN is 8647.
This profile cannot make phone calls or
access Web Client applications.
Symbol Customer Support personnel
user profile.
Symbol Customer Support personnel
user profile.
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1.3.1 Shared Style
In a Shared-style folder, each NetVision Phone in the folder contains the
same list of User Profiles. PINs provide access to the User Profiles. A user
takes any NetVision Phone and logs on with an assigned name and PIN.
The user can customize the User Options.
A user can log on a User Profile to only one phone at a time in a shared
folder. The NetVision Phone handles subsequent attempts to log on
differently according to the setting of the Rem Dup IP parameter. See
Appendix B for details.
Each NetVision Phone listed in a Shared folder derives its IP address from the
logged-on user name.
A Shared folder cannot have duplicate PINs or 0000 PINs.
1.3.2 Personal Style
In a Personal-style folder, the NetVision Phones have static IP addresses.
The phone requires users to logon with a Name and PIN before it initiates
any calls. Phones in a Personal style can use the Web server to access data
applications before logging on. If the PIN is 0000, the phone automatically
logs the user on when the phone is powered on. The default PIN for Personal
phones is 0000. The only sharable PIN among Personal-style phones in a
folder is 0000.
Introduction
Each NetVision Phone listed in a Personal folder has a permanently-assigned
IP address.
1.4 Dialing by Name (Call List)
This feature frees users from memorizing IP addresses or extensions.
The phone displays the call list when the user presses NAME. The user scrolls
through the list to dial another user.
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Introduction
1.5 Telephony Styles
NetVision Phones communicate in two different telephony modes.
• In gateway telephony, each phone performs as an extension of the PBX.
In this telephony style, the phone can dial any extension or outside
number and the POTS telephony gateway routes the calls to the PBX or
to the PSTN directly.
• In IP (peer-to-peer) telephony, each phone dials other IP-network
telephones over the Spectrum24 data network. In this telephony style,
the phone dials the IP address of another telephone in a point-to-point
connection. IP (Internet Protocol) routers make voice communications
over the Internet possible.
Only NetVision Phones with gateway permission can call traditional
telephones (off-IP-network extensions) through the gateway. NetVision
Telephones with IP telephony can only call other H.323 devices
(such as NetMeeting and NetVision telephones) through the IP network.
1.5.1 Gateway Telephony
NetVision Phones use the gateway to connect a Spectrum24 wireless network
to a corporate telephone system.
When a user selects a name or dials a traditional PBX extension on a
NetVision Phone setup for gateway telephony, NetVision Phones connect the
call through the gateway.
The NetVision Phone Administrator maps PBX extensions to NetVision Phone
user profiles. As a network device, each NetVision Phone has a unique
IP address. The name directory containing the extensions becomes part of
the configuration downloaded to each NetVision Phone. The gateway
between the Spectrum24 data network and the traditional telephone system
(PBX) maps extensions to non-IP phones, and maps names to IP addresses
and extensions.
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Introduction
When dialing a name or extension, the mapping is transparent to the user.
A NetVision Phone user can make and receive a call over a standard Public
Switched Telephone Network (PSTN).
The gateway routes an outgoing call to the PSTN. For an incoming call,
the telephone system accepts the call, routes it to the gateway and the
gateway routes the call to the NetVision Phones using the extension
to IP address mapping.
Refer to Appendix D for information on available gateways.
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Introduction
1.5.2 IP Telephony
Each NetVision Phone requires a unique Internet Protocol (IP) address. In IP
telephony, NetVision Phones use IP addresses in the same way conventional
telephone systems use telephone numbers. Configure NetVision Phones with
IP subnet masks and router IP addresses.
When a user selects a name from the Names directory on a phone setup for
IP telephony, the NetVision Phone connects the call over the data network
using IP addresses. Users can also dial IP addresses explicitly, dialing full or
partial IP addresses, to place a call.
The * and # keys are the IP dialing and intercom access keys respectively for
NetVision Phones assigned to use IP telephony.
In a telephone call between two NetVision telephones, if one NetVision
telephone is restricted to IP dialing, the phone makes the call IP telephony.
Refer to Appendix B for instructions on IP dialing.
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1.6 Intercom Mode
In intercom mode, one NetVision Phone calls several other NetVision Phones
over the Spectrum24 network. In this telephony style, the phones function
like “walkie-talkies,” in that only one user can speak at a time while other
users listen.
The NetVision Phone Administrator organizes NetVision Phones into intercom
groups. Phones in the same group receive intercom calls together, over the
group channel from any NetVision Phone on the system. Only phones
assigned to the group answer the intercom.
Intercom telephony uses multicast addressing to call multiple phones
over the Spectrum24 network. Only NetVision telephones participate in
intercom calls.
Introduction
In an intercom call, only one user can talk at a time during an intercom call.
The rest of the participants listen. The phone gives up transmit mode when
the user stops talking allowing another user to start speaking.
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Introduction
1.7 Related Publications
For more information about the NetVision Data Phones, refer to these other
Symbol publications:
• NetVision Phone User Guide
• NetVision Phone Administrator
For more information on Spectrum24 networks and other requirements for
the NetVision Data Phone, consult these publications:
• Spectrum24 Access Point User Guide
For information on H.323 standards, visit:
http://www.databeam.com/standards/index.html
http://www.radvision.com/info/
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Chapter 2 Phone Administrator Requirements
2.1 System Requirements
Confirm that the computer running NetVision Phone Administrator meets the
following minimum hardware and software requirements.
2.1.1 Hardware
• Pentium 233 MHz with 96MB RAM or higher
• CD-ROM drive
• Monitor and video adapter with of 256 colors and 800x600 resolution
• Optional network interface for RF (radio frequency) updates
(Ethernet card and suitable Spectrum 24 connection).
2.1.2 Software
• Windows 95, 98 or NT version 4.0
• TCP/IP protocol installed and configured.
2.2 Installing NetVision Phone Administrator
To install NetVision Phone Administrator:
1. Close any open applications on the Windows NT desktop.
2. Insert the NetVision Phone Administrator CD into the computer CD drive.
3. Open the NVPADMIN folder on the CD using NT explorer.
4. Double-click the Setup icon. The install program displays Welcome to the
NetVision Phone Administrator Setup.
5. Click on Next. The utility installs with no additional user input.
SETUP makes an entry in the Start Menu for the NetVision
Phone Administrator.
6. Click Finish.
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Phone Administrator Requirements
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Chapter 3 Configuring NetVision Telephones
Use the NetVision Phone Administrator (the Administrator) to define
the NetVision Telephone initial configuration, to update the configuration
and to download new firmware. The Administrator configures up to
25 phones at a time, building a call list. For Shared phones, these names
also comprise a portion of the log list, a list of names with which users can
log on to the phones.
Add names to the call list without adding to the log list. These names can
represent other NetVision Phones, NetVision Data Phones, NetMeeting
Phones, PBX extensions or outside (PSTN) phones. For complete details about
the settings and parameters described in this chapter, see the online help for
the Administrator.
3.1 Preparation
Gather network-level and individual phone-level data as outlined below.
The NetVision Phone Administrator downloads these values with the
configuration file.
3.1.1 Site Preparation
Before using the NetVision Phone Administrator, use the following criteria to
determine the configuration for the site.
Refer to Appendix B for detailed parameter descriptions.
Folder Style. Select the folder style: Shared or Personal (see Chapter 1).
ESS ID. Determine the Spectrum24 802.11 ID to which the NetVision
Telephones attach.
Subnet Mask. Determine the subnet mask in use by the network.
Messaging. Determine the need for messaging for the site.
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Configuring NetVision Telephones
Default Gateway IP address. Get the IP gateway (sometimes called a
router) IP address and put it in the DFT GTW Adr field of the Network panel.
PBX IP Address. Get the telephony gateway IP address in the PBX Gateway
IP Address field of the Network panel.
Extensions. Determine whether the extensions needed for the NetVision
Telephones are available on the PBX and reserve them. Make sure that
extension assignments to NetVision Telephones do not conflict with previously
assigned extension assignments.
PBX Integration. Integrate the NetVision Telephone with a PBX by defining
nine function keys with PBX features, such as:
• Call Forwarding
• Call Transfer
• Conference calling
• Call Park and un-Park.
When the user activates the function key on a NetVision Telephone, the
phone generates the defined tone sequence. The phone sends the character
sequence to the gateway and the gateway generates the DTMF signals.
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3.1.2 Individual Telephone Preparation
Each User Profile can contain different parameters. Set these parameters for
all the phones defined in the Phone Book panel:
PIN. The four-digit personal identification number. Users key in PINs after
selecting a user name from the log list. (Users press
Names. The user profile names.
Extension. Assign an extension number for each GW-styled NetVision
Telephone from those reserved for NetVision use.
Telephony Style. The NetVision Telephone supports two service classes:
IP dialing and gateway dialing. Assign phones to one class or the other.
IP Addresses. Each NetVision Telephone comes with default a IP address for
immediate use. When configuring the phones, assign each phone a unique
IP address within the local subnetwork.
Intercom groups. Assign phones to specific intercom groups.
Phone menus. Assign NetVision Phone users access to the user option,
system and maintenance menus and to choices within these menus.
Configuring NetVision Telephones
FCT, Name for log list.)
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Configuring NetVision Telephones
3.2 Setting Parameters with NetVision Phone Administrator
The Administrator creates configuration files for NetVision Telephones.
The files contains one or more user profiles.
3.2.1 Creating and Selecting Folders
The first task in configuring NetVision Phones is to create a folder. Folders
contain all the parameters and settings. The Administrator builds
configuration files from the data in the folders when the user clicks the
Config Download tool bar button.
Start the Administrator
Click the NVP Administrator 2.2 entry in the
Start>>Programs submenu. The Administrator
displays the Select Folder panel.
Create the First Folder
In an new Administrator installation:
1. On the Select Folder panel, click the
New name field in the tree view.The name
changes to an edit box.
2. Type the name of the folder in the box.
Press
Enter or click in white space. The box
changes back to a name field with the new
name and the Current Folder field contains
the new name.
Select an Existing Folder
On the Select Folder panel, click the folder name. The name in the Current
Folder field changes to the name selected.
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Other Operations on Folders
Use the Administrator to rename, copy and delete folders. Right click on any
folder name (except New) to popup the operations menu.
3.2.2 Set Folder Style
On the Phone Book panel, set the Folder Style.
3.2.3 Define the Log List
Define the log list using the Phone Book panel. These names also get added
to the call list.
1. Use the spin button to set the number of phones in the log list.
Configuring NetVision Telephones
2. Type in names and IP addresses, set the telephony style and phone type.
For gateway phones, provide extensions.
NetVision Phones with gateway access to generate normal DTMF tones
(dual tone multifrequency) for the * and # keys.
3. Use the Default IP field if most of the phones are on the same subnet.
Click Set to insert the default into the IP address fields on the panel.
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Configuring NetVision Telephones
3.2.4 Add More Names to Call List (optional)
The Administrator draws together information from the Phone Book panel
(the log list) and the Other Phones panel to make the call list. Use the Other
Phones panel to add other VoIP phones (wireless and wired) and traditional
PBX/PSTN phones to the call list.
1. Define the log list (see 3.2.3).
2. Click .
3. Add VoIP phones by clicking the Network Phones button.
4. Use the spin button to set the number of phones in the list. The
Administrator builds the list on screen adding fields.
5. Type names and IP addresses in the fields. The Phone lists the names
when the user presses the Name button on the Phone.
6. Add PBX/PSTN phones by clicking the Non-Network Phones button.
7. Type names and extensions or PSTN numbers in the fields. The Phone
lists the names when the user presses the Name button on the Phone.
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3.2.5 Set Network Parameters
Using the parameters on the Network panel, the phone associates with
a Spectrum24 network and uses specific gateways, routers and servers
(messaging, DNS and FTP) to connect call and access applications.
3.2.6 Establish PINs for User Profiles
Users log on to phones by selecting a user profile from the log list and
entering its PIN. Shared-style phones always take a PIN to log on a user
profile. Personal-style phones that have a PIN of 0000 log on automatically
at start up time.
Configuring NetVision Telephones
Assign PIN numbers through the Security panel. Give shared phones and
personal phones with non-0000 PINs unique PINs.
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Configuring NetVision Telephones
3.2.7 Give User Profiles Menu Access
From the Menu Access panel make options in several menus available to
users. The Maintenance and Setup menus contain parameters and functions
that can disable a phone when set or used improperly. Limit access to these
menus to trained users.
3.2.8 Define Intercom Groups
The NetVision Phone intercom mode allows any NetVision Phone user to call
a defined group of NetVision Phone users. The Intercom panel assigns user
profiles to up to ten intercom groups. Only profiles assigned to a group
receive calls for that group, while any user can make an intercom call to any
intercom group.
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3.2.9 Set User Interface Defaults
Depending on user needs, use the Preferences panel to set starting values
for answer mode, ringing style, ringing volume, earpiece volume and LCD
darkness. When a user profile has access to the User Options menu, the user
can change these settings.
3.2.10 Define Special PBX Features
Nine customized PBX features can be installed with the configuration. Type
the characters for the sequence and a name for the feature (park, transfer,
unpark and so on) in the Special Dialing Sequences panel.
Configuring NetVision Telephones
Use the appropriate characters for each gateway to specify the features.
Consult the documentation for the gateway installed for details.
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Configuring NetVision Telephones
Also on the Special Dialing Sequences panel, select the Hold key behavior.
– Mute: turns off the microphone for private conversations.
– Dual1: During an active call, pressing the Hold key sends the first
command string; pressing the Hold key when the phone is Idle,
sends the second command string. Call Park and Unpark is an
example function that Dual 1 mode supports.
– Dual 2: During an active call, pressing the Hold key sends both
command strings; pressing the Hold key when the phone is idle does
nothing. Call Transfer is an example function Dual 2 mode supports.
Select Cisco Dialing if the site has the Cisco Router.
3.3 Download Configuration Data
The Configuration Download panel builds the configuration files based on
the information entered in the other panels. Choose the download method,
either wireless or serial, to send data to the phones.
For wireless, select the phones to be updated. Use and .
For serial, select a phone from the list and connect it with the special 9-pin
cable (NVP-021) to the Administrator computer.
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Configuring NetVision Telephones
3.3.1 Use Serial Cable to Download Configuration Files
Download NetVision Telephone configuration files using the serial cable.
Preparation
Fully charge the phone battery before beginning the instructions
in this section.
• Connect the serial cable (included with the NetVision Telephone Toolkit)
to the computer serial port and to the phone. Make sure the port is not in
use by another application.
• Turn on the NetVision Telephone. The phone shows the Status display.
• Start the Administrator, select a folder and click .
Procedure
To download a configuration file:
1. Click the Serial method.
2. Select the communications port.
3. Select the phone to update.
4. Press SND on the phone. Within two seconds, do step 6.
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Configuring NetVision Telephones
5. Click
The phone receives the configuration information. When the transfer
finishes, the NetVision Phone Administrator displays the
OK
message and the phone reboots.
File transfer results:
File transfer OK
6. Detach the cable from the phone.
7. Select additional phones (one phone at a time), and repeat steps
4 through 7.
Troubleshooting
When a transfer fails, use the following solutions to diagnose the problem.
Message:
File transfer results:
File transfer failed (time-out)
Solution: Check the phone battery. Check cable connections.
File Transfer
Message:
File transfer results:
Com n not available.
Solution: another program is using the port, or the port is not on the
computer (n is the port number). Terminate other programs; ensure that
the selected port is a part of the computer.
24 NetVision Phone Product Reference Guide
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3.3.2 Use FTP to Download Configuration Files
Download NetVision Telephone configuration data to NetVision phones
through the Spectrum24 wireless network. The administrator program
contains an integrated FTP server. Only phones in the idle state (phones
powered on and not in active conversations) can receive configuration files
through this mechanism.
If planning to use FTP downloading, set the FTP IP address on the Network
panel and use the serial cable method for the first configuration download.
Preparation
Meet these requirements before continuing:
• Fully charge the phone battery.
• Ensure the IEEE 802.11 ESSID in the NetVision phone matches the
Spectrum24 network ESSID.
• Attach the NetVision Phone Administrator PC to the same
Spectrum24 network.
Configuring NetVision Telephones
• Stop all active FTP server processes.
• Enter the phone IP address in the NetVision Phone Administrator.
• Ensure the FTP server IP address in the NetVision phone is the IP address
of the NetVision Phone Administrator computer.
• Start the Administrator, select a folder and click .
Procedure
To download the configuration data to the NetVision Telephones over the
Spectrum24 wireless network:
1. Use and and mouse clicks to select NetVision phones.
2. Turn on the phones and log on as necessary.
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Configuring NetVision Telephones
3. Ensure that all the phones associate with an AP. (Phones associated with
an AP display the word Idle under the user profile name.)
4. Click to begin the FTP file transfer.
Troubleshooting
The Administrator queries each phone and waits for a response.
If it receives a response, it attempts a file transfer displaying this message:
Starting NetVision Phone Configuration updates.
When the transfer succeeds, the Administrator displays this message:
NetVision Phone @ 123.123.123.123: File Transfer OK.
When a transfer fails, use the following solutions to diagnose the problem.
Message:
No Ping Response received from 123.123.123.123
Solution: No phone with the IP address is turned on. Make sure the
phone is turned on and that it has the correct address.
Message:
NetVision Phone @ 123.123.123.123:
Time out waiting for accept
Solution: Valid phone found, but the FTP server address it contains is
not the same as the server that tried to communicate with it. Fix the
FTP IP address in the phone on the Administrator Network panel,
using the serial cable method to download a new configuration file.
Message:
IP address is in use.
Solution: Make sure that the IIS FTP service is disabled.
If any other message is received, call Symbol Customer Support.
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Configuring NetVision Telephones
3.4 Logon to the Phone with Setup Profile
Use the Setup user profile to set phone parameters. This profile accesses
parameters that most user profiles cannot access. This profile cannot make
or receive calls or access the application server.
1. Press
2. Scroll the list using the scroll keys *< and #> or volume buttons and
3. Enter the PIN 8647 (VOIP) for the user profile and press
If the Setup profile replaces a logged-on user, the phone retains the
IP address assigned to it by the other user profile; otherwise, the IP address
is 0.0.0.0.
FCT, NAME. The phone displays the user profile directory.
press
SND to select the SETUP name.
that profile. The phone momentarily displays Network FCTs Disabled (no
phone calls can be made and prohibits access to server).
3.5 6et Parameters Manually
Configure the NetVision Telephone manually when the NetVision Phone
Administrator and the RF Update function are not available.
Adjust the settings for the parameters listed in Appendix B to configure the
phones using the telephone user interface and keypad. Use the example
procedure below as a model for other parameters. Use the Default Cfg
parameter of the Update Cfg menu to reset most of the phone parameters to
the factory defaults (see Chapter 6).
SND to activate
To access any parameter, select its parameter group from the System Setup
menu. Some parameters accept keypad input for values while some other
parameters take a value from a list.
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Configuring NetVision Telephones
3.5.1 Key in a Parameter
To key in data for a parameter, the NetVision Telephone automatically
sets itself to the correct base input mode: character or numeric. For example,
to enter the characters AB3 in the IEEE 802.11 ESS ID parameter
(an alphanumeric parameter, base input mode alphabetic):
1. Log on to the phone using the Setup profile.
2. Press
MENU.
3. Scroll the display with the *< and #> keys and select the System Setup
menu. The phone displays the System Setup menu.
4. Scroll the display and select the
Network parameter group.
The phone displays the Network menu.
5. Scroll the display and select the IEEE802 ESS item. The phone displays
the current parameter value.
6. Clear the value, repeatedly pressing
7. Press
2ABC once for A, pause one second; twice more for B,
CLR as needed.
pause one second.
8. Press
9. Press
10. Press
11. When satisfied that the value is correct, press
FCT to return to numeric mode.
3DEF once.
SND to set the parameter.
correct use
CLR to clear the value and re-key the value, or press END
SND. If the value is not
to cancel.
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When entering data in telephone parameters, use the FCT key to shift
between character and numeric input modes. In character input mode,
press a key repeatedly to wrap around the list of characters shown on the key
beginning with upper case, continuing with the lower case. A pause greater
than one second between key presses, or pressing another key, selects the
character showing in the display. Some parameters have only one input
mode. For these parameters, pressing FCT does not switch mode.
3.5.2 Select Parameter from a List
To select a value from a list, use the scroll keys to scroll through the list.
SND to select the value showing in the display.
Press
Configuring NetVision Telephones
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Configuring NetVision Telephones
30 NetVision Phone Product Reference Guide
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Chapter 4 Text Messaging
4.1 Overview
The NetVision Phone provides a text messaging facility based on
POP3 (Post Office Protocol, Version 3). Use it to provide text-based
paging and messaging from an existing e-mail system. For an inactive
phone that detects only one message, the phone retrieves it and displays
it automatically.
Using any existing, POP3-compatible e-mail facility, set up accounts using
the profile names and PINs established for the phones in the Phone Book
panel. As the system posts messages to the account, the phone picks them up
as it periodically polls the e-mail server. When the phone finds a message, it
alerts the user with a special tone (one longer and two short pitched beeps).
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Text Messaging
Limit the messages to no more than 240 characters. The phone does not split
words, but divides the message into 12-character chunks, fitting whole words
on a line in the phone display. Only text messages are supported (RFC 822,
formatted MIME Version 1.0 with content type of plain/text). The phone
ignores other content types, displaying the message:
Message unreadable.
Text messages can contain more characters but the phone discards the
rest of the message when the message buffer is full. The NetVision Phone
messaging facility provides means to read and delete messages. Phone users
cannot send messages from phones.
The user accesses the messaging facility via the
(or selecting Messaging on the FCT menu list) brings up the phone messaging
user interface. The user can perform this action at any time, including during
a phone call. The NetVision Phone cannot retrieve messages from the client
context. The NetVision Phone displays the number of messages waiting.
If only one message is waiting, the phone displays it immediately. The user
can read or delete messages.
4.2 Error messages
Several error conditions display messages:
If the NetVision Phone cannot connect with the message server,
it displays:
Server Error.
If the server refused to accept either the user name or password, the
NetVision Phone displays the message
Error
as appropriate.
FCT key. Pressing FCT, RCL
User Name Error or Password
32 NetVision Phone Product Reference Guide
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Chapter 5 NetVision Phone System
Information and Maintenance
View this information with the Setup user profile.
5.1 Phone and Network Information
5.1.1 System Info
To view system information:
1. Logon using the Setup user profile (refer to Logon to the phone with
Setup profile in Chapter 3).
2. Press
3. Scroll and select
4. Choose
5. Press
MENU.
Maintenance. The phone displays the
Maintenance menu.
System Info from the Maintenance menu.
SND. Use the scroll *< and #>keys to view information such as:
Symbol Meaning
MD Model number
SR Serial number
SW Software version number
HW Hardware version number
CC Country code
MC MAC address
ES ESS ID
IP Internet Protocol address
SU Subnet mask
MD Manufacture Date
CS Country Code Signaling (Japan only)
TM Time in use (HHH:MM:SS)
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NetVision Phone System Information and Maintenance
6. Press END to return to Maintenance menu.
5.1.2 Network Info
This function lists the last known 12 APs. The phone marks the current AP
with a *. The phone displays these two lines for each AP in this list:
*298b11 r257
M003 T00 c4
298b11
R257 indicates the latest radio signal strength indicator (RSSI)
measurement.
M003 indicates the number of mobile units currently associated with the AP.
T00 indicates the traffic level of the AP: 00 is lowest, 03 is the highest.
C4 reserved for Symbol support.
5.1.3 User Profile
This information is for display only, reflecting the state of the currently logged
on user.
User Name: The alphanumeric string identifying the logged on user name.
If looking at this through the Setup profile, contains Setup.
PIN: The four-digit number the user enters to log on to the phone. If looking
at this through the Setup profile, contains 8647.
Maint Acc: Indicates user access to the maintenance menu. If looking at this
through the Setup profile, contains Acc indicating access granted.
Setup Acc: Indicates user access to the setup menu. If looking at this through
the Setup profile, contains Acc indicating access granted.
are the lowest 24 bits of the MAC address of the AP.
UIMSG: Reserved for Symbol support.
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NetVision Phone System Information and Maintenance
5.2 Preprogrammed Functions
The phone contains several preprogrammed, user-accessible functions.
Access each from the FCT list. Certain functions are available only to the
Setup profile. These functions cannot be removed.
Network. This function momentarily displays the ESS ID, the AP with which
the phone is associated and the RSSI value.
ES:10A
AP:1231AB
RS:251
Mute. This function mutes the microphone during a call.
Logon. This function displays the names.
Roam Info. Available only in the setup profile. This feature notifies the user
with a short vibration that the phone has roamed to a different AP. Use only
for diagnostic purposes. When this feature is on, the phone displays an * in
the upper-right corner.
Constant Tone. Available only in the setup profile. Delivers a constant
tone over the network to the called phone during a call. Use only for
diagnostic purposes. In this mode the microphone is muted. Hanging up
turns off this function. When this feature is on, the phone displays a + in
the upper-left corner.
5.3 Maintenance Operations
The procedure to perform maintenance functions is:
1. Logon using the Setup user profile. (Refer to Logon to the phone with
Setup profile in Chapter 3.)
2. Press MENU.
3. Scroll and select Maintenance. The phone displays the
Maintenance menu.
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NetVision Phone System Information and Maintenance
4. Scroll the list and select a function. Press SND. For example,
for Site Survey the phone displays the message:
Site Survey
Proceed?
5. Press SND to start the function, press END to cancel.
5.3.1 Site Survey
This item performs a site survey using the Survey Size and Survey Count
parameter values from the Misc Items submenu of the System Setup menu.
A site survey tries to associate with an AP sending a packet on each attempt.
This operation shows the ratio of successful tries to total tries. In the example
below, 90 tries out of 100 were successful.
Site Survey
*0090/0100*
The survey runs to completion and users cannot stop it. Press END when the
survey finishes to return to the Maintenance menu.
5.3.2 Reassociate
When the user selects this menu item the phone disassociates from its current
AP and reassociates with the same or different AP. The NetVision Phone
displays a message confirming the reassociation request before
disassociating from its current AP.
Reassociate
Proceed?
5.3.3 Reset Unit
Selecting this menu item reboots the phone.
Reset Unit
Proceed?
5.3.4 Load Addrs
Reserved for Symbol Technologies service and support personnel.
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NetVision Phone System Information and Maintenance
5.4 How to Reset the Phone Default Settings
To reset all the parameters to the factory defaults:
1. Logon with the Setup user profile.
2. Press the MENU key. The phone displays the Main menu.
3. Use the *< and #> keys to scroll through the items.
4. Select
System Setup and press SND. The phone displays the System
Setup menu.
5. Scroll the list and select the Update Cfg parameter group. The phone
displays the Update Cfg menu.
6. Scroll the list and select the
Default Cfg function.
7. Press SND. The phone displays the prompt:
Default Cfg
Proceed?
8. Press SND to reset all parameters to defaults. Press END to cancel.
This action resets the network and user variables and clears the speed
dial list. The phone might not associate with the network after this action.
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NetVision Phone System Information and Maintenance
38 NetVision Phone Product Reference Guide
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Chapter 6 NetVision Phone Firmware
6.1 Updating Firmware
The NetVision Phone Administrator contains a function to update
the phone firmware. Contact Symbol customer support to obtain
updated firmware.
Perform firmware upgrades using the serial cable.
Put the firmware file in the nvproot\phonefw directory on the NetVision Phone
Administrator PC.
To upgrade the firmware:
1. Attach the serial cable to the serial ports on the server and the phone.
2. Click View in the menu bar of the Administrator. Select Firmware.
The Administrator displays the NetVision Firmware Update panel and
lists the files available from the \NVPROOT\PHONEFW directory in the
Firmware File field.
3. Select the file for the update process.
4. Select the Serial port.
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NetVision Phone Firmware
5. Logon to the phone using the Setup user profile. (Refer to Logon to the
phone with Setup profile in Chapter 3.)
6. Press
7. Choose
8. Press
9. Scroll to Update Cfg with scroll keys *< and #>. Press
MENU key on phone.
System setup with scroll keys.
SND. The phone displays the System setup menu.
SND. The phone
displays the Update Cfg menu.
10. Scroll down to the Sftw update item. Press
Sftw Update
Proceed?
SND. The phone displays:
11. Press SND.
12. While the backlight is on, click
on the Administrator.
This process takes about 90 seconds. After the transfer completes
successfully, the NetVision Phone Administrator displays
the message:
Sending \nvproot\phonefw\ffxxxxx.bin on COM n
Xmodem File Transfer Results:
File transfer OK
Where n is 1 or 2 and ffxxxxx.bin is the file name.
Reload phone configuration data after loading firmware.
40 NetVision Phone Product Reference Guide
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6.2 Troubleshooting Firmware Updating
Symptom. When the transfer fails, the NetVision Phone Administrator
displays the message:
File transfer failed (time-out)
Solution: Ensure the cable is attached to the server port selected and to
the phone and retry the procedure in 7.1.
Symptom: If the Administrator cannot find the communications port,
the NetVision Phone Administrator displays the message:
Com n not available
where n is the communications port number.
Solution: Verify this port is physically present on the server. Make sure no
other application is using the port.
NetVision Phone Firmware
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NetVision Phone Firmware
42 NetVision Phone Product Reference Guide
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Appendix A
IP Dialing
A.1 IP Dialing (Peer-to-Peer Telephony)
Peer-to-peer telephony, or IP dialing, connects calls over the Spectrum24
network and does not involve a gateway or PBX. Peer-to-peer telephony does
not support telephone system features such as transfer, conference calls,
call forwarding and call park.
An IP address contains four octets separated by periods. Each octet contains
up to three decimal digits, ranging from 0 to 255.
For example, to call another NetVision Phone in the same network:
1. Press the * key. The phone changes its display to:
Enter IPAdr
2. Dial the IP address of another NetVision Telephone. Use the * key for
the period. Use complete octets.
An IP address contains 4 parts called octets, separated by periods.
For example, if a phone with IP address 123.123.123.123 calls a phone
with IP address 123.123.123.124, dial *124.
3. Press SND.
The phone displays the full IP address of the called phone:
Calling
123
For phones on different subnets, dial all or part of the IP address.
Use the * key as a decimal point to separate the octets. The IP traffic goes
through the default gateway (router) IP address specified in the Administrator
Network panel.
NetVision Phone Product Reference Guide A-1
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IP Dialing
A-2 NetVision Phone Product Reference Guide
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Appendix B
Phone Parameter Default Settings
B.1 Phone Parameter Defaults
Parameter
Group
Network
Parameters
Parameter Description Default
IEEE802 ESS A 32-character ASCII value
representing the ESSID for the 802.11
Spectrum24 network.
IP Address The IP address assigned to the phone. Varies
Subnet Mask The subnetwork mask. 255.0.0.0
Dft Gtw Adr The IP address the phone uses to call
phones on a different subnetwork.
PBX IP Adr The “Plain Old Telephone System” gateway
IP address.
FTP IP Adr The IP address of the network computer
that serves as the NetVision Phone
Administrator host.
MobIP Enable Enables or disables mobile IP operations. Disabled
HA IP Adr Contains the IP address of the UAP serving
as the mobile IP home agent for this phone.
RAS Enable When enabled, the phone attempts to
register with the RAS gatekeeper.
101
None
10.0.0.2
None
0.0.0.0
Disabled
RAS IP Adr The IP address of the RAS gatekeeper. 0.0.0.0
Rem Dup IP handles duplicate user login attempts:
Disabled rejects subsequent login attempts;
Enabled removes previous login attempts.
Rem DIP En Enables the Rem Dup IP parameter. Disabled
NetVision Phone Product Reference Guide B-1
Enabled
Page 54
Phone Parameter Default Settings
Parameter
Parameter Description Default
Group
Messaging Messaging Use to enable or disable messaging for
the phone.
POP3 IP Adr Contains the IP address of the server that
provides email for the phone.
Poll interval The interval at which the phone polls the
message server.
Update
Configuration
Xmodem Cfg A function used to transfer a
configuration file.
parameters
and functions
Network Cfg A function used to download configuration
files via FTP transfer.
Default Cfg A function used to reset the phone
parameters to original default values.
Sftw Update A function used to update the
telephone firmware.
Scan Flash Reserved for Symbol support functions.
Disabled
0.0.0.0
60 seconds
N/A
N/A
N/A
N/A
Scan Flash B Reserved for Symbol support functions.
Miscellaneous
Parameters
Power Mgmt When set to Enabled, the phone conserves
battery life.
Survey size The packet size the phone sends out during
Enabled
150 bytes
site survey.
Survey count The number of packets the phone sends
100 attempts
out during site survey.
User Profiles Sets secure user access. Set to Enabled to
Enabled
require a PIN to access advanced features.
If Disabled, all menus are available to the
phone user without a PIN.
B-2 NetVision Phone Product Reference Guide
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Phone Parameter Default Settings
Parameter
Parameter Description Default
Group
Miscellaneous
Parameters
Address Mode Use to set the phone address to static
or selectable.
WebClnt PwUp When enabled, starts up the Web Client. Disabled
Parameter ? Reserved for Symbol support personnel.
Static
NetVision Phone Product Reference Guide B-3
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Phone Parameter Default Settings
B-4 NetVision Phone Product Reference Guide
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Appendix C
Technical Data
Performance Characteristics
Phone Protocol: ITU H.323 version 1 compliant; interoperable with Intel®
®
Proshare
and Microsoft® NetMeeting®.
Voice Compression: G.711
Call Answer Time: Five seconds minimum, ten maximum.
Codec: 8000 samples/sec., 8 bits/sample (
Voice Packet Size: 30 to 480 bytes/packet, 20 to 60ms/packet.
Response Time to Page: Depends on polling cycle.
Battery: 7.2 volts rechargeable; Lithium ion.
Battery Life: 150 minutes (2.5 hour) talk time, 24 hours of standby
operation per charge.
ulaw. 64Kb, G.729A 8.0Kb, True Speech 8.5Kb.
ulaw compounding).
Network Characteristics
RF Data Communications: TCP/IP; supports IEEE 802.11 protocols.
Wireless Access Protocol: CSMA/CA.
Frequency Range: 2.4 - 2.485 GHz.
Number of Hops: 79.
Hopping Rate: 10 hops/second.
Hopping Sequences: 66.
Data Rate: 1 Mbps.
Wireless Output Power: 100 mW.
NetVision Phone Product Reference Guide C-1
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Technical Data
Range: 1,000+ ft./300+ meters.
Physical Characteristics
Dimensions: 1" x 2" x 6"/2.54 cm x 5.08 cm x 15.24 cm.
Weight: 8 oz./227 gm.
Display: LCD: 16 line, 12 characters.
Buttons: 0-9, *, #, Clear, Store, Recall, Hold, Previous, Scan, Next, End,
Function, Name, Menu, Send; Alpha keys accessed via Function key.
Notification: Ringer/Vibration/LED.
Ports: 1 serial.
User Environment
Drop Specification: 3.3 ft./1 meter to tile.
Tem p er at ur e: -30°C to 60°C/-22°F to 140°F.
C-2 NetVision Phone Product Reference Guide
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Appendix D
Customer Support
Symbol Technologies provides its customers with prompt and accurate
customer support. Use the Symbol Support Center as the primary contact for
any technical problem, question or support issue involving Symbol products.
If the Symbol Customer Support specialists cannot solve a problem,
access to all technical disciplines within Symbol becomes available for further
assistance and support. Symbol Customer Support responds to calls by
email, telephone or fax within the time limits set forth in individual
contractual agreements.
When contacting Symbol Customer Support, please provide the
following information:
• serial number of unit
• model number or product name
• software type and version number.
North American Contacts
Inside North America, contact Symbol by:
• Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300
Telephone: 1-516-738-2400/1-800-SCAN 234
Fax: 1-516-738-5990
• Symbol Support Center:
– telephone: 1-800-653-5350
– fax: (516) 563-5410
– Email: support@symbol.com
NetVision Phone Product Reference Guide D-1
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Customer Support
International Contacts
Outside North America, contact Symbol by:
• S y m b o l Te c hn o lo g i e s Te c h n ic a l S u p p o r t
12 Oaklands Park
Berkshire, RG41 2FD, United Kingdom
Tel: 011-44-118-945-7000 or 1-516-738-2400
ext. 6213
Additional Information
Obtain additional information by contacting Symbol at:
• 1-800-722-6234, inside North America
• +1-516-738-5200, in/outside North America
• http://www.symbol.com
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Appendix E
Regulatory Compliance
To comply with U.S. and international regulatory requirements, the following
information has been included. The document applies to the complete line of
Symbol products. Some of the labels shown, and statements applicable to
other devices might not apply to all products.
Radio Frequency Interference Requirements
This device has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the Federal Communications
Commissions Rules and Regulation. These limits are designed to provide
reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
However, there is no guarantee that interference will not occur in a particular
installation. If the equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
NetVision Phone Product Reference Guide E-1
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Regulatory Compliance
Radio Frequency Interference Requirements - Canada
This Class A digital apparatus meets the requirements of the Canadian
Interference-Causing Equipment Regulations.
CE Marking & European Union Compliance
Products intended for sale within the European Union are marked with
the CEMark which indicates compliance to applicable Directives and
European Normes (EN), as follows. Amendments to these Directives or
ENs are included: Normes (EN), as follows.
Applicable Directives:
• Electromagnetic Compatibility Directive 89/336/EEC
• Low Voltage Directive 73/23/EEC
Applicable Standards:
• EN 55 022 - Limits and Methods of Measurement of Radio Interference
Characteristics of Information technology Equipment
• EN 50 082-1 - Electromagnetic Compatibility - Generic Immunity
Standard, Part 1: Residential, commercial, Light Industry
• IEC 801.2 - Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment Part 2: Electrostatic
Discharge Requirements
• IEC 801.3 - Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment Part 3: Radiated
Electromagnetic Field Requirements
• IEC 801.4 - Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment Part 4: Electrical Fast
Transients Requirements
• EN 60 950 + Amd 1 + Amd 2 - Safety of Information Technology
Equipment Including Electrical Business Equipment
• EN 60 825-1 (EN 60 825) - Safety of Devices Containing Lasers
E-2 NetVision Phone Product Reference Guide
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RF Devices
Symbol RF products are designed to be compliant with the rules and
regulations in the locations into which they are sold and will be labeled as
required. The majority of Symbol RF devices are type approved and do
not require the user to obtain license or authorization before using the
equipment. Any changes or modifications to Symbol Technologies equipment
not expressly approved by Symbol Technologies could void user authority to
operate the equipment.
Telephone Devices (Modems)
United States
If this product contains an internal modem it is compliant with Part 68 of the
Federal Communications Commission Rules and Regulations and there will
be a label on the product showing the FCC ID Number and the REN,
Ringer Equivalence Number. The REN is used to determine the quantity of
devices which maybe connected to the telephone line. Excessive RENs on
the telephone line may result in the device not ringing in response to an
incoming call. In most but not all areas, the sum of the RENs should not
exceed 5.0. To be certain of the number of devices that may be connected to
the line, as determined by the total number of RENs, contact the telephone
company to determine the maximum REN for the calling area.
Regulatory Compliance
If the modem causes harm to the telephone network, the telephone company
will notify you in advance; however, if advance notice is not practical, you will
be notified as soon as possible. Also, you will be advised of your right to file
a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the modem.
If this happens the telephone company will provide advance notice so you
may make any necessary modifications to maintain uninterrupted service.
NetVision Phone Product Reference Guide E-3
Page 64
Regulatory Compliance
Canada
If this product contains an internal modem it is compliant with CS-03
of Industry Canada and there will be a Canadian certification number
(CANADA: ) on a label on the outside of the product. This certification
means that the equipment meets certain telecommunications network
protective, operational and safety requirements. The Department does not
guarantee the equipment will operate to user satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring associated with a single-line,
individual service maybe extended by means of a certified convector
assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect
the equipment.
User should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
User should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician,
as appropriate.
E-4 NetVision Phone Product Reference Guide
Page 65
The Load Number (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to the telephone loop which is
used by the device, to prevent overloading. The termination of a loop may
consist of any combination of devices, subject only to the requirement that
the total of the Load Numbers of all devices not exceed 100.
The Load Number is located on a label on the product.
Contact your local Symbol Technologies, Inc., representative for service
and support;
Symbol Technologies, Inc.,
Canadian Sales and Service
2540 Matheson Boulevard East
Mississauga, Ontario
Canada L4W 4Z2
Phone - 905 629 7226
Laser Devices
Symbol products using lasers comply with US 21CFR1040.10, Subchapter J
and IEC825/EN 60 825 (or IEC825-1/EN 60 825-1, depending on the date
of manufacture). The laser classification is marked one of the labels on
the product.
Regulatory Compliance
Class 1 Laser devices are not considered to be hazardous when used for
their intended purpose. The following statement is required to comply with
US and international regulations:
Use of controls, adjustments or performance of procedures other than
those specified herein may result in hazardous visible or invisible laser
light exposure.
NetVision Phone Product Reference Guide E-5
Page 66
Regulatory Compliance
Class 2 laser scanners use a low power, visible light diode. As with any
very bright light source, such as the sun, the user should avoid staring directly
into the light beam. Momentary exposure to a Class 2 laser is not known to
be harmful.
Laser information labels are found in the product Quick Reference Guide.
E-6 NetVision Phone Product Reference Guide
Page 67
Index
A
administrator system requirements 11
auto log on to Personal style phones 19
B
battery
life C-1
meter C-1
technical data C-1
C
call answer time, technical data C-1
call list 13, 18
add names to 18
description 2
dialing by name 5
caller ID 2
codec, technical data C-1
configuration
ESS ID 13
extension 14
gateway IP address 14
logging on with Setup User Profile 27
messaging 13
preparation 13
router IP address 14
site preparation 13
subnet mask 13
configuration files
FTP download 25
preparation 25
procedure 25
country code, displaying 33
create a folder 16
Customer Support
additional information D-2
international contacts D-2
D
data rate, technical data C-1
Default Cfg B-2
Default IP
setting IP address mask for call list 18
setting IP address mask for log list 17
default phone parameter settings 37
Dft Gtw Adr B-1
documentation conventions iii
downloading configuration files
preparation 23
procedure 23
serial cable 23
DTMF, * and # keys generate tones 17
dual tone multifrequency (DTMF) 17
duplicate login parameter B-1
E
ESS ID
configuration 13
displaying 33
extension
configuration 14
individual telephone preparation 15
F
factory default parameter values 37
FCT key 29
FCT key, toggle for keypad input mode 29
NetVision Phone Product Reference Guide Index-1
Page 68
features, list 2
firmware
default parameter B-2
obtaining 39
troubleshooting 41
update 39
firmware, phone update function B-2
folder
copy 17
create 16
delete 17
rename 17
folder style 17
folder style, selection 4
frequency range, technical data C-1
FTP download
configuration files 25
preparation 25
procedure 25
troubleshooting 26
FTP IP address, default value B-1
FTP IP Adr B-1
G
gateway telephony
description 6
H
H.323 standards
version supported C-1
Web sites 10
HA IP Adr B-1
hardware version number, displaying 33
hopping rate, technical data C-1
hopping sequences, technical data C-1
I
IEEE 802.11
support for 1
IEEE802 ESS, default value B-1
individual telephone preparation
description 15
extension 15
intercom groups 15
IP addresss 15
names 15
personal identification number (PIN) 15
phone menus 15
telephony style 15
intercom groups
assigning phones to 20
individual telephone preparation 15
intercom mode
description 9
group calls 9
group channel 9
telephony style 9
IP address
default 15
default value B-1
display parameter for edit B-1
displaying address in use 33
individual telephone preparation 15
name selection 8
names directory 8
unique assignment of 8
IP gateway 14
IP telephony, IP address required 8
ITU standards, NetVision
support for 1
ITU standards, NetVision Support for C-1
Index-2 NetVision Phone Product Reference Guide
Page 69
K
keying parameter data 28
L
log list
add names to 17
description 3, 13
M
MAC address
displaying for AP 34
displaying for phone 33
maintenance menu
displaying 33
user access 34
maintenance operations 35
procedures for 35
manual configuration 27
manufacture date, displaying 33
mapping PBX extensions to NetVision
phones 6
messaging
configuration 13
default value B-2
mobile IP operation B-1
MobIP Adr Enable B-1
model number, displaying for phone 33
mu-law C-1
multifunction capability 2
N
name dialing
description 2
names directory
IP address 8
name selection 8
names, individual telephone preparation 15
NetVision Data Phone
duplicate login B-1
NetVision Phone
battery C-1
call answer time C-1
call list 2, 13
caller ID 2
codec C-1
configuration 13, 27
configuration files 25
constant tone 35
country code 33
data rate C-1
default Cfg B-2
default gateway B-1
default parameter B-1
downloading configuration files 23
dual tone multifrequency (DTMF) 17
error messaging 32
ESS ID 13, 33
extension 14, 15
extensions mapped to user profiles 6
features 2
firmware B-2
firmware update 39
folder style 4
frequency range C-1
FTP download 25
FTP IP address B-1
gateway IP address 14
gateway telephony 6
general user 3
group channel 9
H.323 version 1 C-1
hardware version number 33
hopping rate C-1
NetVision Phone Product Reference Guide Index-3
Page 70
hopping sequences C-1
IEEE 802.11 1, B-1
individual telephone preparation 15
intercom groups 15
intercom mode 9
IP address 6, 8, 33, B-1
IP addresses 15
IP telephony 6, 8
ITU standards 1
log list 3, 13
logging on 27, 35
MAC address 33
maintenance menu access 34
maintenance operations 35
manufacture date 33
mapping 6
messaging 13, B-2
mobile IP operation B-1
model number 33
multifunction capability 2
mute 35
name dialing 2
names 15
names directory 8
NetVision Phone Administrator 3
NetVision Telephone Administrator 10
network 35
Network Cfg B-2
network characteristics C-1
network information 34
number of hops C-1
operating environment 1
optimized voice quality 2
PBX extension 1
peer-to-peer telephony A-1
performance characteristics C-1
personal identification number (PIN) 3,
15, 34
personal usage 2
personal-style folder 5
phone protocol C-1
physical characteristics C-2
plain old telephone service (POTS) B-1
poll interval B-2
POP3 IP address B-2
power management B-2
preparation 13
preprogrammed functions 35
private branch exchange (PBX) B-1
Public Switched Telephone Network
(PSTN) 1, 7
range C-2
reassociating with AP 36
rebooting 36
rechargeable battery 2
related documentation 10
resetting 36
response time to page C-1
RF data communications C-1
roaming 35
router IP address 14
serial number 33
setting parameters 16, 27
setup menu 34
shared usage 2
shared-style folder 5
site preparation 13
site survey 36
software version number 33
Spectrum24 connection to PTSN 7
speed dialing 2
subnet mask 8, 13, 33, B-1
Index-4 NetVision Phone Product Reference Guide
Page 71
survey count B-2
survey size B-2
telephony style 15
text messaging 31
troubleshooting 41
UAP IP address B-1
UIMSG 34
user environment C-2
User Guide 10
user name 34
User Profile 2, 3, 34, B-2
voice compression C-1
voice packet size C-1
Voice-over IP 1
Web Client B-3
wireless access protocol C-1
wireless output power C-1
Xmodem Cfg B-2
NetVision Phone Administrator
assigning IP addresses 15
call list 13
class of service 15
configuration 13
dialing scheme 15
ESS ID 13
extension 14
gateway IP address 14
hardware requirements 11
installation 11
log list 13
messaging 13
PBX extension mapping 6
PBX integration 14
preparation 13
router IP address 14
setting parameters 16
site preparation 13
software requirements 11
subnet mask 13
usage 3, 13
NetVision Phone Administrator, system
requirements 11
Network Cfg B-2
network characteristics,technical data C-1
network information
displaying 34
network parameters 19
number of hops, technical data C-1
O
optimized voice quality 2
P
parameter group 27
PBX extension, NetVision Phones 1
PBX features, including in NetVision
Phones 14
PBX IP Adr B-1
peer-to-peer telephony
description 6
dialing A-1
performance characteristics C-1
personal identification number (PIN)
description 3
displaying 34
individual telephone preparation 15
personal usage 2
personal-style folder 5
phone menus 15
phone protocol, technical data C-1
physical characteristics C-2
PINs
auto-log on 19
for Setup profile 27
NetVision Phone Product Reference Guide Index-5
Page 72
limits on format 19
plain old telephone service (POTS) 6
gateway IP address B-1
poll interval
default value B-2
polling cycle, page response C-1
POP3 IP address
default value B-2
Post Office Protocol (POP3) 31
POTS (plain old telephone service)
description 6
power management, default value B-2
Power Mgmt B-2
preprogrammed functions
constant tone 35
logon 35
mute 35
network 35
overview 35
roaming 35
private branch exchange (PBX),
IP address B-1
Public Switched Telephone Network (PSTN) 1
R
range, technical data C-2
RAS Enable B-1
RAS IP Adr B-1
rechargeable battery 2
reference documents iii
Rem DIP En B-1
Rem Dup IP B-1
response time to page, technical data C-1
RF data communications, technical data C-1
router IP address, configuration 14
S
Scan Flash B-2
Scan Flash B B-2
serial cable
use in configuration downloading 23
use in firmware downloading 39
serial downloading configuration files
troubleshooting 24
serial number, displaying 33
setting parameters, keying data 28
setup menu, access to 34
Setup User Profile
log on procedure 27
personal identification number (PIN) 4
Sftw Update B-2
shared
phone IP address 5
style folder 5
usage 2
simultaneous function capability 2
site preparation
description 13
ESS ID 13
extension 14
gateway IP address 14
messaging 13
router IP address 14
subnet mask 13
site survey, performing 36
software version number, displaying 33
Spectrum24
connection to PSTN 7
data network 6
private branch exchange (PBX) 6
speed dialing 2
subnet mask
configuration 13
default value B-1
displaying 33
Index-6 NetVision Phone Product Reference Guide
Page 73
support personnel user class 3
Support reserved user profile 4
survey count B-2
survey size B-2
Symbol reserved user profile 4
system requirements
hardware 11
software 11
T
telephone parameters, setting manually 27
telephony gateway IP address,
configuration 14
telephony style
gateway 6
individual telephone preparation 15
IP 6
text messaging
error messages 32
length of messages 32
overview 31
setting up accounts 31
troubleshooting downloading configuration
files
FTP 26
serial 24
U
UAP IP address, default value B-1
UIMSG, displaying 34
ulaw C-1
user class
general user 3
support personnel 3
user environment C-2
user name, displaying 34
User Profile B-2
description 2, 3
displaying information 34
V
voice compression, technical data C-1
voice packet size, technical data C-1
Voice-over IP 1
W
walkie-talkie 9
Web Client
default value B-3
WebClnt PwUp B-3
wireless access protocol, technical data C-1
wireless output power, technical data C-1
X
Xmodem Cfg, default value B-2
NetVision Phone Product Reference Guide Index-7
Page 74
Index-8 NetVision Phone Product Reference Guide
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