Symbol, the Symbol logo and Spectrum24 are registered trademarks of Symbol Technologies, Inc.
No part of this publication may be modified or adapted in any way, for any purposes without permission in writing from Symbol. The material in this manual
is subject to change without notice.
Symbol reserves the right to make changes to any product to improve reliability, function, or design.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Symbol Technologies, Inc., intellectual property rights. An implied
license only exists for equipment, circuits, and subsystems contained in Symbol products.
Other product names mentioned in this manual may be trademarks or registered tradem arks of their respective companies and are hereby acknowledged.
Microsoft, Windows, and Windows NT are registered trademarks of Mic rosoft Corporation.
Patents
This product is covered by one or more of the following U.S. and foreign Patents:
Invention No. 55,358; 62,539; 69,060; 69,187 (Taiwan); No. 1,601,796; 1,907,875; 1,9 55,269 (Japan); European Patent 367,299; 414,281;
367,300; 367,298; UK 2,072,832; France 81/03938; Italy 1,138,713
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, N.Y. 11742-1300
Telephone:(800)SCAN234/(516)738-2400
iiNetVision Data Phone Product Reference Guide
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About This Document
Reference Documents
This Reference Guide refers to the following documents:
Part NumberDocument Title
70-20620-01NetVision Data Phone User Guide
70-20504-01Spectrum24 Access Point User Guide
Conventions
Keystrokes are indicated as follows:
ENTER identifies a key.
FUNC, CTRL, Cidentifies a key sequence. Press and release each key in turn.
A+Bpress the indicated keys simultaneously.
Press
Hold A
Hold A+B
Typeface conventions used include.
<angles>indicates mandatory parameters in a given syntax.
[brackets]for command line, indicates available parameters; in configuration files
GUI Screen textindicates the name of a control in a GUI-based application.
Italicsindicates the first time a term is used, a book title, variables, and
‘single quotes’indicates the exact setting for a parameter.
Screen
Terminal
URL
press and hold the indicated keys while performing or waiting for another
function. Used in combination with another keystroke.
brackets act as separators for options.
menu titles.
indicates monitor screen dialog. Also indicates user input.
A screen is the hardware device on which data appears.
A display is data arranged on a screen.
indicates text shown on a phone screen.
indicates Uniform Resource Locator.
NetVision Data Phone Product Reference Guideiii
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This document uses the following symbols for certain conditions or types of information:
Indicates tips or special requirements.
Indicates conditions that can cause equipment damage or data loss.
Indicates a potentially dangerous condition or procedure that only Symboltrained personnel should attempt to correct or perform.
B.2 Scanner Parameters .................................................................. B - 1
Appendix C Gateways Supporting the NetVision Phone........................ C - 1
C.1 Cisco/Selsius Gateways............................................................ C - 1
C.2 Cisco Routers .......................................................................... C - 1
C.3 Ericsson WebSwitch 1608......................................................... C - 2
C.4 InVADE Virtual PBX .................................................................. C - 2
C.5 TEDAS SBX.............................................................................. C - 2
Appendix D Technical Data ........................................................................... D - 1
Appendix E Customer Support....................................................................... E - 1
Appendix F Regulatory Compliance ............................................................. F - 1
Appendix G Phone Configuration Worksheet........................................... G - 1
Index .............................................................................................................. Index - 1
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viiiNetVision Data Phone Product Reference Guide
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Chapter 1Introduction
1.1About NetVision Data Phone
The NetVision Data Phone is a small, lightweight, fully-featured telephone
designed to operate over Spectrum24 802.11 wireless data networks using
technology called Voice- o v er-IP or Vo I P.
The NetVision Data Phone combines the features of the NetVision Phone with
data capabilities in a slightly larger unit. The NetVision Data Phone uses a
thin client to support HTML Web-based applications.
Add a gateway to connect the data network to the traditional telephone PBX
system to give NetVision Data Phones the ability to make and receive calls to
PBX extensions and directly to the Public Switched Telephone Network (PSTN).
The NetVision Data Phone supports:
•ITU standards. NetVision Data Phone employs International
Telecommunications Union (ITU) standard H.323 protocols for real-time
communications over the Internet and corporate Intranets.
•IEEE 802.11 wireless network protocol.
For specific details of the standards the NetVision Data Phone supports, see
Appendix D.
The NetVision Data Phones can make calls through a gateway (gateway
telephony) or over a Spectrum 24 data network (peer-to-peer telephony).
NetVision Data Phones can make calls to several other NetVision telephones
in intercom mode.
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Introduction
NetVision telephones contain these features:
•Shared usage - Allows users to pick up any phone, log on and receive
the same authorized feature set as on any previously used phone.
•Personal usage - Assigns a phone and PIN to a user exclusively.
•User Profiles - Restrict unauthorized phone usage with a user name and
Personal Identification Number (PIN).
•Name dialing - Name-dialing maps profile names to extensions or IP
addresses. This call list can contain NetVision Phones, NetVision
Data Phones, other IP telephones, PBX extensions and outside
phone numbers.
•Hot Battery Swap - With out first powering down the NetVision Data
Phone, users can exchange a nearly discharged battery with a fresh one
and restart the phone. The phone retains the current user name, PIN
and URL.
•Speed-dialing - The NetVision Data Phone stores phone numbers in
100 two-digit speed-dial locations. Users can store any number.
•Caller ID - The phone displays the caller IP address for an incoming call
from a NetVision Telephone using peer-to-peer telephony.
•Optimized voice quality - A voice-control mechanism converts voice to
digital data packets and back to voice to achieve high-quality audio.
•Multifunction capability - The NetVision Data Phone supports
simultaneous voice, messaging and data functions.
•Rechargeable battery - NetVision Data Phone ships with a rechargeable
Lithium-ion battery.
•NetVision Telephone Administrator - A web-based software program that
builds configuration files for a NetVision Telephone site.
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1.2Initial Use of NetVision Data Phones
Symbol ships each Spectrum24 Access Point (AP) and NetVision Data Phone
employing the 802.11 protocol with a default IP address and the ESS ID
parameter set to 101. Charge and install the NetVision Telephone battery.
Connect power and an antenna to an AP and use the NetVision Data Phones
in peer-to-peer telephony.
The NetVision Data Phone User Guide contains basic procedures for using
the NetVision Data Phone and instructions for testing the scanner.
1.3User profiles
User Profiles contain different levels of access to phone features,
customization functions and privileges. Passwords or personal identification numbers (PINs) control access to User Profiles.
Use the NetVision Telephone Administrator to create User Profiles and to
download them to phones.
User Profiles:
Introduction
•assign a feature set to a specific user
•customize access to intercom groups
•define class-of-service as peer-to-peer or gateway
•customize access to phone menu options.
1.4Site Styles
Choose one of two site styles for NetVision Data Phones:
•Shared
•Personal
Each NetVision Data Phone in a Shared site assumes an IP address based on
the logged-on user name. Each NetVision Data Phone in a Personal site has
a permanently assigned IP address.
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Introduction
1.4.1 Shared Style
In a Shared-style site, each NetVision Data Phone at the site contains the
same list of User Profiles. A PIN provides access for each User Profile. A user
takes any NetVision Data Phone, and logs on with an assigned name and
PIN. The user customizes the User Options.
A user can log on to only one phone at a time in a shared site. The NetVision
Phone handles subsequent attempts to log on differently according to the
setting of the Rem Dup IP parameter. See Appendix A for details.
A Shared site cannot have duplicate PINs.
1.4.2 Personal Style
In a Personal-style site, the NetVision Data Phones have static IP addresses.
The phone requires users to logon with a Name and PIN before it initiates
any calls. Phones in a Personal style can use the Web server to access data
applications before logging on. If the PIN is 0000, the phone automatically
logs the user on when the phone is powered on. The default PIN for Personal
site phones is 0000.
1.5Names
This feature frees users from memorizing IP addresses or trying to remember
the personnel or department assigned a particular phone extension.
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Introduction
There are two user classes: general user, a person using the phone
day-to-day; system administrator, the person configuring the phones for
general users.
Profile NameUser ClassDescription
NVPhoneGeneral userWhen logged on with this profile, users
have access to the features described in the
User Guide. The NetVision Data Phone
Administrator replaces this profile name
when it downloads configuration data to
the phone.
Site-definedGeneral User Name, PIN and access to phone features
defined by site administrator.
SetupSystem
Administrator
Reserved for NetVision Telephone Site
Administrator. PIN is 8647. Cannot make
phone calls or access Web Client
applications.
SymbolReservedSymbol Customer support personnel
profile.
SupportReservedSymbol Customer support personnel
profile.
The phone displays the call list when the user presses NAME. The user scrolls
through the list to dial another phone.
When first powered up and the phone requires a PIN, the user presses FCT,
NAME to view the log list. For a Shared site, the log list contains all the user
names authorized for this phone, including Setup, Support and Symbol; in a
Personal site, the list contains the name assigned to the phone and Setup,
Support and Symbol.
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Introduction
1.6Telephony Styles
NetVision Data Phones communicate in two different telephony modes.
•In gateway telephony, each phone performs as an extension of the PBX.
In this telephony style, the phone can dial any extension or outside
number and the POTS telephony gateway routes the calls to the PBX or
to the PSTN directly.
•In peer-to-peer telephony, each phone dials other IP-network telephones
over the Spectrum24 data network. In this telephony style, the phone
dials the IP address of another telephone in a point-to-point connection.
IP (Internet Protocol) routers make voice communications over the
Internet possible.
Only NetVision Data Phones with gateway permission can call traditional
telephones (off-IP-network extensions) through the gateway. NetVision
Telephones with peer-to-peer telephony can call only other H.323 devices
(such as NetMeeting and NetVision telephones) through the IP network.
1.6.1 Gateway Telephony
NetVision Data Phones use the gateway to connect a Spectrum24 wireless
network to a corporate telephone system.
When a user selects a name or dials a traditional PBX extension on a
NetVision Data Phone setup for gateway telephony, NetVision Data Phones
connect the call through the gateway.
The NetVision Telephone Administrator defines extensions corresponding to
NetVision Data Phones. As a network device, each NetVision Data Phone has
a unique IP address. The name directory containing the extensions becomes
part of the configuration downloaded to each NetVision Data Phone. The
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Introduction
gateway between the Spectrum24 data network and the traditional
telephone system (PBX) maps extensions to non-IP phones, and maps names
to IP address and extensions. When dialing a name or an extension, the
mapping is transparent to the user.
A NetVision Data Phone user can make and receive a call over a standard
Public Switched Telephone Network (PSTN).
The gateway routes an outgoing call to the PSTN. For an incoming call,
the telephone system accepts the call, routes it to the gateway and the
gateway routes the call to the NetVision Data Phones using the extension
to IP address mapping.
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Introduction
When NetVision Data Phone system administrator assigns NetVision
Data Phones to use gateway telephony, the * and # keys generate DTMF
(dual tone multifrequency) tones normally.
Refer to Appendix C for information on available gateways.
1.6.2 Peer-to-Peer Telephony
Each NetVision Data Phone requires a unique Internet Protocol (IP) address.
In peer-to-peer telephony, NetVision Data Phones use IP addresses in the
same way conventional telephone systems use telephone numbers. The
NetVision Telephone system administrator configures the NetVision Data
Phones with IP subnet masks and router IP addresses.
When a user selects a name from the Names directory on a phone setup for
peer-to-peer telephony, the NetVision Data Phone connects the call over the
data network using IP addresses. Users can also dial IP addresses explicitly,
dialing full or partial IP addresses, to place a call.
When a NetVision Telephone system administrator assigns NetVision Data
Phones to use peer-to-peer telephony, the * and # keys are the IP dialing and
intercom access keys respectively.
In a telephone call between two NetVision telephones, if one NetVision
telephone is restricted to peer-to-peer dialing, the phone makes the call
peer-to-peer telephony.
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1.7Intercom Mode
In intercom mode one NetVision Data Phone calls several other NetVision
Data Phones over the Spectrum24 network. In this telephony style, the
phones function like “walkie-talkies,” in that only one user can speak at a
time while other users listen.
The NetVision Telephone Administrator organizes NetVision Data Phones
into intercom groups. Phones in the same group receive intercom calls
together, over the group channel. Any NetVision Data Phone on the system
can initiate a call to any intercom group, but only those phones assigned to
the group receive the call.
The NetVision system administrator can assign NetVision Data Phones to
specific intercom groups.
Intercom telephony uses multicast addressing to call multiple phones
over the Spectrum24 network. Only NetVision telephones participate in
intercom calls.
Introduction
In an intercom call, the user presses a key or button to talk. Some keys
and buttons do not activate the talk function: FCT, END, HOLD and the sidemounted volume buttons. Only one user can talk at a time during an
intercom call.
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Introduction
1.8The Software Developer Kit
The NetVision Data Phone Software Developer Kit contains the necessary
software and special hardware for downloading custom configuration
information to the NetVision Telephones. The Kit also contains information
and tools for designing a Web client application.
The NetVision Data Phone Product Reference Guide is for the person
responsible for NetVision Data Phone Administration (the system
administrator). The Guide contains detailed instructions on how to install the
NetVision Telephone Administrator software program and how to use it to
create phone configurations and download the configurations to NetVision
Telephones. The guide also provides an overview of phone configuration
options. Only the NetVision Telephone system administrator should configure
the NetVision Telephones.
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1.9Related Publications
For more information about the NetVision Phones, refer to these other
Symbol publications:
•NetVision Data Phone User Guide
•NetVision Data Phone Web Client Administrator Guide
•NetVision Telephone Administrator
For more information on Spectrum24 networks and other requirements for
the NetVision Data Phone, consult these publications:
•Spectrum24 Access Point User Guide
For information on H.323 standards, visit (addresses valid on the date of
this publication):
http://www.databeam.com
http://www.radvision.com
Introduction
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Introduction
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Chapter 2Administrator Requirements
and Installation
Use the NetVision Telephone Administrator to set up site-specific phone
configurations, enable user profiles and update phone firmware.
The system administrator uses the NetVision Telephone Administrator to
create the configuration files.
2.1Toolkit Contents
The Symbol Technologies NetVision Data Phone Software Developer
Kit
contains:
•the NetVision Telephone Product Reference Guide
•the NetVision Data Phone Web Client Administrator Guide
•a 9-pin serial cable
•a CD-ROM containing:
–the NetVision Telephone Administrator software
–the NetVision Data Phone Simulator
–a sample application
–softcopy files of the NetVision Data Phone Product Reference and
the NetVision Data Phone Web Client Administrator guides.
2.2System Requirements
Confirm that the computer running NetVision Telephone Administrator meets
the following minimum hardware and software requirements.
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Administrator Requirements and Installation
2.2.1 Hardware
•Pentium 233 MHz with 96MB RAM or higher
•CD-ROM drive
•monitor and video adapter capable of 256 colors and 800x600
resolution
•9-pin serial cable (Part Number NVP-021, included with the NetVision
Telephone Administrator Toolkit)
•Optional network interface for RF updates (Ethernet card and suitable
Spectrum 24 connection).
2.2.2 Software
•Windows NT version 4.0 Server with Service Pack 3.
•NT Option pack 4.0. This includes Internet Information Server 4.0 (IIS4).
•TCP/IP protocol installed and configured.
•Microsoft Internet Explorer version 4.0.
•Stop the FTP Publishing Service using the Services program in the Control
Panel, and make its start-up parameter Manual.
2.3Installing NetVision Telephone Administrator
To install NetVision Telephone Administrator:
1. Close any open windows on the Windows NT desktop.
2. Insert the NetVision Telephone Administrator CD-ROM into the computer
CD-ROM drive.
3. Open the NVPADMIN folder on the CD using NT explorer.
4. Double-click the Setup icon. The install program displays Welcome to the
NetVision Telephone Administrator Setup.
5. Click on Next. The utility installs with no additional user input.
SETUP makes an entry in the Start Menu for the NetVision
Tel e p h o n e A d m i n i st r a t o r.
6. Click Finish.
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Administrator Requirements and Installation
2.4Starting the NetVision Telephone Administrator
Ensure that IIS is properly configured and active. Start the NetVision
Telephone Administrator by clicking the NVP Administrator 2.0 entry in the
Programs submenu off the Start button.
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Administrator Requirements and Installation
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Chapter 3Configuring NetVision Telephones
3.1Using NetVision Telephone Administrator
Use the NetVision Telephone Administrator (the Administrator) to define
the NetVision Telephone initial configuration, to update the configuration
and to download new firmware. The Administrator configures up to 25
phones at a time, building a call list. For Shared phones, these names also
comprise a portion of the log list, a list of names with which users can log on
to the phones.
Add names to the call list without adding to the log list. These names can
represent other NetVision Data Phones, NetVision Phones, NetMeeting
Phones, PBX extensions or outside phones.
Fill in all required and essential fields and click on each page. The
Administrator does not build the proper configuration file when the clicking
the browser and buttons after changing values in fields.
3.2Preparation
Gather network-level and individual phone data and record it on the
worksheet in the back of this book. Make copies of the worksheet as needed.
The NetVision Telephone Administrator downloads these values with the
configuration file.
3.2.1 Site Preparation
Before using the NetVision Telephone Administrator, use the following criteria
to determine the configuration for the site.
Refer to Appendix A for detailed parameter descriptions.
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Configuring NetVision Telephones
Site Name. The NetVision Telephone Administrator uses the site name to
name configuration files. Consider using different project names for different
configuration needs.
Site Style. Select the site style: Shared or Personal. (See Chapter 1.)
ESS ID. Determine the Spectrum24 802.11 ID to which the NetVision
Telephones attach.
Subnet Mask. Determine the subnet mask in use by the network.
Messaging. Determine the need for messaging for the site.
Router IP address. If the network has an IP gateway, put its IP address in the
Router IP Address field.
POTS Gateway IP Address. The telephony gateway IP address.
Extensions. Determine whether the extensions needed for the NetVision
Telephones are available on the PBX. Make sure that extension
assignments to NetVision Telephones do not conflict with previously assigned
extension assignments.
PBX Integration. System administrators can integrate the NetVision
Telephone with a PBX by defining seven function keys with PBX features,
such as:
•Call Forwarding
•Call Transfer
•Conference calling
•Call Park and un-Park.
When the user activates the function key on a NetVision Telephone, the
phone generates the defined tone sequence. The phone sends the character
sequence to the gateway and the gateway generates the DTMF signals.
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Configuring NetVision Telephones
Typ e a Tone Character Sequence for each function. Select up to 31 characters
from this set:
0 1 2 3 4 5 6 7 8 9 # * ! , $ ] {string}
("!" represents a hook-flash
"," is a one-half second pause
"$" inserts the phone extension.
"]" represents the END key
"{string}" is used to set up a call.)
Some examples:
Key
Sequence
FCT,1 transfer ! This function definition
FCT,2 Mgr Cell {9},,5551212 This function dials 9 for
FCT,3 park #8$] This function dials the park
NameDTMF
Characters
3.2.2 Individual Telephone Preparation
Each User Profile (for each phone) can contain different parameters.
The system administrator sets site specific values for these parameters
(the user cannot change these):
Extension. Extension number for each GW style NetVision Telephone within
the range established above.
Description
sends a hookflash to
the gateway.
an outside line, waits one
second for a dial tone, then
dials the number.
function of a PBX, inserting
the extension number of the
phone and ends the call.
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Configuring NetVision Telephones
Telephony Style. The NetVision Telephone supports two service classes,
peer-to-peer dialing and gateway dialing. The system administrator assigns
the phones to one class or the other.
Names. The user names for the phones as defined in the Administrator.
IP Addresses. Each NetVision Telephone comes with default IP address for
immediate use. When configuring the phones, assign each phone a unique
IP address within the local subnetwork.
Intercom groups. Determine which phones need to belong to which
intercom groups.
Phone menus. Determine which NetVision Data Phone users need access to
the system and maintenance menus.
PIN. The four-digit personal identification number. Users key in PINs after
selecting a user name from the log list. (The user presses Name to see list.)
User Options. The system administrator sets starting values for these phone
settings (the user changes them to suit personal needs):
•Phone ring
•Phone answering mode
•Play volume (Earpiece Volume)
•Ring Volume
•Ring Style for Auto answer mode
•Ringing style for Intercom calls
•LCD contrast
Users can change these values on the phone.
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Configuring NetVision Telephones
3.3Setting Parameters with NetVision Telephone
Administrator
NetVision Telephone Administrator is a Web-browser-based application
that creates configuration files for NetVision Telephones. The NetVision
Telephone Administrator downloads the files to the NetVision Telephones.
1. Click the NVP Administrator 2.0-01 entry in the Start>>Programs
submenu.
The browser displays the Administrator Log-on page.
2. Type a site name in the Site Name field.
3. Click .
The browser displays the Number ofPhones & Site Style
Definition page.
4. Type the number of NetVision Telephones in the Number of Symbol
Phones field. Select either Shared or Personal style.
5. Click .
The browser displays the NetVision Phone Book page.
6. Select the Telephony Style (IP or Gateway), type an extension for each
Gateway phone, type a decimal (dotted) IP address, a user name and
select NVDP for each data phone.
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Configuring NetVision Telephones
7. Click .
The browser displays the Network Configuration page.
8. Type the Network:
–ESS ID, the subnet mask
–a router IP address
–a telephone gateway IP address
–FTP server IP address.
–Duplicate IP address priority. Select Current to reject duplicate
attempts to log on, and New for each new log on attempt to override
previous logged on phones.
The Administrator loads these parameters into each phone.
9. Specify the Messaging Settings.
10. Specify the DNS IP address and the DNS domain name.
11. Click .
The browser displays the Special Dialing Sequences page.
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Configuring NetVision Telephones
12. Type a function name and tone character sequence for each function.
13. Click .
The browser displays the Default User Options page.
14. Select a Ring mode and an answer mode.
15. Specify:
–a ring volume
–a play volume
(earpiece volume)
–LCD contrast value.
16. Click .
The browser displays the PIN Definition and Phone Menu Access page.
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Configuring NetVision Telephones
17. Type a PIN for each phone and click the check box to grant menu access.
18. Click .
The browser displays the Intercom Group Definition page.
19. Click on intercom groups for each name to assign phones to
intercom groups.
20. Click .
The browser displays the Scanner Configuration page.
21. Select the scanner symbologies for the symbology set ((index symbology
set)) and specify appropriate minimum and maximum lengths.
22. Click .
The browser displays the Browser Configuration page.
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Configuring NetVision Telephones
23. Select the visible elements on the client page and specify the
margin thickness.
24. Specify the proxy port number, proxy URL and home URL.
25. Click .
The browser displays the More or Update page.
The configuration file is ready to load onto the phones. For the first
download, use the serial cable download procedure.
The names defined in the configuration file are the names in the call list.
To add other phones to the call list, go to Define Other Telephones, on the
next page. To postpone adding more phones to the call list, go to Use Serial
Cable to Download Configuration Files, on page 25.
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Configuring NetVision Telephones
3.4Define Other Telephones (optional)
If a site has some phones that NetVision Phone users need to reach, follow
this procedure. (The Administrator does not add these phones to the log list.)
1. Click the Add Other Telephones link on the More or Update page.
The browser displays the Number of Other Telephones page.
2. Select the number of IP telephones and the number of PBX extension or
PSTN telephones.
3. Click .
The browser displays the Names, Extensions and IP addresses for
Other Telephones page.
4. Type names and IP addresses for other telephones (including NetVision
telephones, NetMeeting and other IP phones, PBX extensions and
PSTN numbers).
5. Type names and numbers for off-IP network phones.
6. Click .
The browser displays the More or Update page.
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Configuring NetVision Telephones
3.5Use Serial Cable to Download Configuration Files
Download NetVision Telephone configuration files using the 9-pin
serial cable.
3.5.1 Preparation
Fully charge the phone battery before beginning the instructions
in this section.
Navigate the NetVision Telephone Administrator up to the More or Update
page before beginning this procedure.
•Connect the serial cable (included with the NetVision Telephone Toolkit)
to the computer serial port and to the phone. Make sure the Com port is
not in use.
•Turn on the NetVision Telephone. The phone shows the Status display.
3.5.2 Procedure
To download a configuration file:
1. On the Administrator More or Update page, click the Update the
Configuration link.
The browser displays the Download Configuration page.
2. Click the Serial Updates link to download the configuration file using the
serial cable.
The browser displays the File Selection for Xmodem Update page.
3. Select the communications port.
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Configuring NetVision Telephones
4. Select the phone to update.
5. Click
The phone receives the configuration information. When the transfer
finishes, the NetVision Telephone Administrator displays the
message.
OK
Make sure the phone is not in power saving mode. If the backlight is off,
press SND and Click .
6. Click on the browser to return to the Choose a NetVision
Telephone for Configuration Update via Xmodem page.
File Transfer
7. Select additional phones (one phone at a time), and repeat steps
5 through 7.
8. Click after completing all transfers.
The browser displays the Download Configuration page.
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3.5.3 Troubleshooting
The Administrator displays this message when the transfer succeeds:
Xmodem file transfer results:
File transfer OK
When a transfer fails, use the following solutions to diagnose the problem.
Configuring NetVision Telephones
Message:
File transfer failed (time-out)
Xmodem file transfer results:
Solution: Check the phone battery. Check cable connections.
Message:
Xmodem file transfer results:
Com n is not available.
Solution: The communications port is used by another program, is
not on the computer (n is the communications port number). Terminate
other programs; ensure that the selected communications port is a part of
the computer.
3.6Using FTP to Download Configuration Files
System administrators can download NetVision Telephone configuration
data to phones by using the Spectrum24 wireless network. The administrator
program contains an integrated FTP server. Only phones in the idle state
(phones powered on and not in active conversations) can receive
configuration files via this mechanism.
If planning to use FTP downloading, set the FTP IP address on the Network
Configuration page and use the serial cable method for the first
configuration download.
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Configuring NetVision Telephones
3.6.1 Preparation
Meet these requirements before continuing:
•Fully charge the phone battery.
•The NetVision Telephone IEEE 802.11 ESSID matches the Spectrum24
AP ESSID.
•Attach the NetVision Telephone Administrator PC to the same
Spectrum24 network as the AP.
•Enter the phone IP address in the NetVision Telephone Administrator.
•The phone FTP server IP address is the NetVision Telephone
Administrator PC IP address.
3.6.2 Procedure
To download the configuration data to the NetVision Telephones over the
Spectrum24 wireless network:
1. Make sure to stop the FTP Publishing Service.
2. Start the NetVision Telephone Administrator and execute to the More or
Update page. Click the Update the Configuration link.
The browser displays the Download Configuration page.
3. Click the Wireless Updates link.
The browser displays the Phone Selection for FTP Updates page.
4. Click to select all the
phones, or click to
deselect all in preparation for
selecting phones individually.
5. Turn on the phones. For Shared
phones, log on as a selected user.
6. Ensure that all the phones associate with an AP. (Phones in association
display the word Idle.)
7. Click to begin the FTP file transfer.
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3.6.3 Troubleshooting
The Administrator queries each phone and waits for a response. If it receives
a response, it attempts a file transfer displaying this message:
Starting NetVision Phone Configuration updates.
When the transfer succeeds, the Administrator displays this message:
NetVision Phone @ 123.123.123.123: File Transfer OK.
When a transfer fails, the use the following solutions to diagnose
the problem.
Message:
No Ping Response received from 123.123.123.123
Solution: No phone with the IP address is turned on. Make sure the phone is
turned on and that it has the correct address.
Message:
NetVision Phone @ 123.123.123.123:
Time out waiting for accept
Configuring NetVision Telephones
Solution: Valid phone found, but the FTP server address in contains is not the
same as the server that tried to communicate with it. Fix the FTP IP address in
phone using the Administrator Network Configuration page, using the
serial cable method to download a new configuration file.
Message:
IP address is in use.
Solution: Make sure that IIS FTP service is disabled.
If any other message is received, call Symbol Customer support.
NetVision Data Phone Product Reference Guide31
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Configuring NetVision Telephones
3.7Logon to the phone with Setup profile
The NetVision Data Phone system administrator uses the Setup user profile to
set phone parameters. This profile accesses parameters that most user
profiles cannot access. This profile cannot make or receive calls.
1. Press FCT, NAME. The phone displays the user profile directory.
2. Scroll the list using the scroll keys *< and #> or volume buttons and
select the SETUP name.
3. Press SND to select a user profile.
4. Enter the PIN (8647) for the user profile and press SND to activate that
profile. The phone shows the status display with the name Setup in the
center of the top line.
3.8Setting Parameters Manually
Configure the NetVision Telephone manually when only a few parameters
need updating, or when the NetVision Telephone Administrator is
not available.
Adjust the settings for the parameters listed in Appendix A to configure the
phones using the telephone user interface and keypad. Use the example
procedure below as a model for other parameters. Use the instructions in
Appendix A to reset the NetVision Data Phone parameters to the original
default values.
To access any parameter, select its parameter group from the System Setup
menu. Some parameters accept keypad input for values while some other
parameters take a value from a list.
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3.8.1 Key in a Parameter
To key in data for a parameter, the NetVision Telephone automatically
sets itself to the correct base input mode: character or numeric. For example,
to enter the characters AB3 in the IEEE 802.11 ESS ID parameter
(an alphanumeric parameter, base input mode alphabetic):
1. Log on to the phone using the Setup profile.
Configuring NetVision Telephones
2. Press
MENU.
3. Scroll the display with the *< and #> keys and select the System setup
menu. The phone displays the System Setup menu.
4. Scroll the display and select the
Network parameter group. The phone
displays the Network menu.
5. Scroll the display and select the IEEE802 ESS item. The phone displays
the current parameter value.
6. Clear the value, repeatedly pressing CLR as needed.
7. Press 2ABC once for A, pause; twice more for B, pause; three times more
for C.
8. Press FCT to return to numeric mode.
9. Press 3DEF once.
10. Press SND to set parameter.
When entering data in telephone parameters, use FCT to shift between
character and numeric input modes. When in character input mode,
successively pressing a key wraps around the list of characters shown on the
key beginning with upper case, continuing with the lower case. A pause
greater than one second between key presses selects the character showing
in the display. Some parameters have only one input mode. For these
parameters, pressing FCT does not switch mode.
NetVision Data Phone Product Reference Guide33
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Configuring NetVision Telephones
11. When satisfied that the value is correct, press SND. If the value is not
correct use
CLR to clear the value and re-key the value, or press END
to cancel.
3.8.2 Select Parameter from a List
To select a value from a list, use the scroll keys to scroll through the list. Press
SND to select the value showing in the display.
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Chapter 4NetVision Phone Web Client
4.1Overview
The NetVision Data Phone Web Client runs on the phone, accessing the
applications on the server and returning data to the server.
The Web Client is available before users log on to a Personal Data Phone.
The Web Client is not available before users log on a Shared Data Phone.
(A Personal phone has an IP address, where as the Shared phone does not.)
4.2Entering data
The NetVision Data Phone facilitates entering data through the scanner and
numeric keypad. Alphabetic data entry through the keypad is difficult.
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NetVision Phone Web Client
NUMERIC Data: Enter numeric data using the keypad.
ASCII KEYS. Activate the keys in the table with the FCT key to enter ASCII
character data. Press and hold the FCT key, press a keypad key to display a
list of characters associated with that key, press the corresponding key.
For example, to enter the word “Phone,” follow these steps:
1. Press and hold FCT until step 7.
2. Press 7 to display list, press 1 for uppercase P.
3. Press 4 to display list, press 5 for lowercase h.
4. Press 6 to display list, press 6 for lowercase o.
5. Press 6 to display list, press 5 for lowercase n.
6. Press 3 to display list, press 5 for lowercase e.
7. Release FCT.
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4.3Scanning and browsing concepts
The Web Client maps the keypad to many common browser and
field-level functions.
NetVision Phone Web Client
The table below lists the keys and the associated functions.
KeyFunction Name of keyStatus
Indicator
FCTHelp for ASCII keysAEnter non-numeric
NAMEHelp for Browser keysBBrowser navigation/
STOHelp for Scroll keysSPage navigation
RCLHelp for Edit keysEField editing keys
The status indicator appears in the lower right corner of the Client page.
Description
ASCII characters using
phone keypad.
command keys
control keys
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NetVision Phone Web Client
BROWSER KEYS:
Press and hold the NAME key to access the browser functions listed below:
KeyMeaning
<Go backward (go to previous saved URL)
>Go forward (go to next saved URL)
1Hide/Show URL field
2Go home (to home URL)
3Stop (loading)
4Reload current URL
Example: to force the client back to the home URL,
1. Press and hold NAME.
The phone displays the browser functions available.
2. Press 2ABC.
3. Release NAME.
The client displays the home URL page.
SCROLL KEYS
Press and hold the STO key to access the page movement functions
listed below:
KeyMeaning
<Page left. Scroll the page towards the left margin.
>Page right. Scroll the page towards the right margin.
8Page up. Scroll the page towards the top margin.
0Page down. Scroll the page towards the bottom margin.
4Line left. Scroll the page one column towards the left margin.
6Line right. Scroll the page one column towards the right margin.
2Line up. Scroll the page one line towards the top margin.
5Line down. Scroll the page one line towards the bottom margin.
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NetVision Phone Web Client
EDIT KEYS:
Press and hold the RCL key to access the field-editing functions listed below:
KeyMeaning
<Cursor Left (do not use the previous key or volume increase
button)
>Cursor Right (do not use the next key or volume decrease button)
1Cursor Home. Move cursor to beginning of field.
2Cursor End. Move cursor to end of field.
3Delete
4Backspace
8Cursor Up. In a multiline field moves cursor up one line.
0Cursor Down In a multiline field moves cursor down one line.
NetVision Data Phone Product Reference Guide39
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NetVision Phone Web Client
40NetVision Data Phone Product Reference Guide
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Chapter 5Text Messaging
5.1Overview
The NetVision Data Phone provides a text messaging facility based on
POP3 (Post Office Protocol, Version 3). Use it to provide text-based
paging and messaging using an existing e-mail system. For an inactive
phone that detects only one message, the phone retrieves it and displays
it automatically.
Using any existing, POP3-compatible e-mail facility, set up accounts using
the profile names and PINs established for the phones. As the system posts
messages to the account, the phone picks them up as it periodically polls the
e-mail server. When the phone finds a message, it alerts the user with a
special tone (one longer and three short differently pitched beeps).
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Text Messaging
Limit the messages to no more than 240 characters. The phone does not split
words, but divides the message into 12-character chunks, fitting whole words
on a line in the phone display. Only text messages are supported (RFC 822,
formatted MIME Version 1.0 with content-type of plain/text). The phone
ignores other content types displaying the message:
Message unreadable.
Text messages can contain more characters but the phone discards the rest of
the message when the message buffer is full (no more than what fits the
display, up to 240 characters). The NetVision Phone messaging facility
provides means to read and delete messages. Phone users cannot send
messages from phones.
The user accesses the messaging facility via the FCT key. Pressing FCT, RCL
(or selecting Messaging on the FCT menu list) brings up the phone
messaging user interface. The user can perform this action at any time,
including during a phone call. The NetVision Data Phone cannot retrieve
messages from the client context. The NetVision Data Phone displays the
number of messages waiting. If only one message is waiting, the phone
displays it immediately. The user can read or delete messages.
5.2Error messages
Several error conditions display messages:
If the NetVision Data Phone cannot connect with the message server,
it displays:
Server Error.
If the server refused to accept either the user name or password, the
NetVision Data Phone displays the message
Password Error as appropriate.
42NetVision Data Phone Product Reference Guide
User Name Error or
Page 51
Chapter 6NetVision Phone System
Information and Maintenance
The Setup user profile divides maintenance information into two groups:
phone and network information and maintenance operations. View this
information only with the Setup profile.
6.1Phone and Network Information
6.1.1 System Info
View network parameters and variables in the System Info menu.
To view system information:
1. Logon using the Setup user profile (refer to Logon to the phone with
Setup profile in Chapter 3).
2. Press
3. Scroll and select
4. Choose
5. Press SND.
NetVision Data Phone Product Reference Guide43
MENU.
Maintenance. The phone displays the
Maintenance menu.
System Info from the Maintenance menu.
Use the scroll *< and #>keys to view information such as:
SymbolMeaning
MDModel number
SRSerial number
SWSoftware version number
HWHardware version number
CCCountry code
MCMAC address
ESESS ID
IPInternet Protocol address
Page 52
NetVision Phone System Information and Maintenance
SymbolMeaning
SUSubnet mask
MDManufacture Date
6. Press END to return to Maintenance menu.
6.1.2 Network Info
This function lists the last known 12 APs. The phone marks the currently
associated AP with *. The phone displays these two lines for each AP
in this list:
*298b11 r257
M003 T00 c4
298b11
R257 indicates the latest RSSI measurement.
M003 indicates the number of mobile units currently associated with the AP.
T00 indicates the traffic level of the AP: 00 is lowest, 03 is the highest.
C4 reserved for Symbol support.
6.1.3 User Profile
This information is for display only, reflecting the state of the currently logged
on user.
User Name: The alphanumeric string identifying the logged in user name.
PIN: The four-digit number the user enters to log on to the phone.
Maint Acc: Indicates user access to the maintenance menu.
Setup Acc: Indicates user access to the setup menu.
UIMSG: Reserved for Symbol support.
Ext Dialing: Indicates user access to gateway dialing.
are the lowest 24 bits of the MAC address of the associated AP.
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NetVision Phone System Information and Maintenance
Name Dialing: Indicates user access to name dialing.
IP Dialing: Indicates user access to IP dialing.
DTMF Aval: Indicates user access to DTMF signaling, either out-of-band, or
in-band.
GW Aval: Indicates user access to placing gateway calls.
Intercom Aval: Indicates user profile access to intercom calling.
Intercom: xxxx: Indicates (four-digit hexadecimal number) the intercom
channels monitored by user profile. For example, if the profile monitors
channels 0 and 1, the number displayed is 0003.
The procedure to perform maintenance functions is:
1. Logon using the Setup user profile. (Refer to Logon to the phone with
Setup profile in Chapter 3.)
2. Press MENU.
3. Scroll and select Maintenance. The phone displays the
Maintenance menu.
4. Scroll the list and select a function. Press SND. For example, for Site Survey the phone displays the message:
Site Survey
Proceed?
5. Press SND to start the function, press END to cancel.
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NetVision Phone System Information and Maintenance
6.2.1 Site Survey
This item performs a site survey using the Survey Size and Survey Count
parameter values from the Misc Items submenu of the System Setup menu.
A site survey tries to associate with an AP sending a packet on each attempt.
This operation shows the ratio of successful tries to total tries. In the example
below, 90 tries out of 100 were successful.
Site Survey
*0090/0100*
The survey runs to completion and users cannot stop it. Press END when the
survey finishes to return to the Maintenance menu.
6.2.2 Reassociate
When the user selects this menu item the phone disassociates from its current
AP and reassociates with the same or different AP. The NetVision Data Phone
displays a message confirming the reassociation request before
disassociating from its current AP.
Reassociate
Proceed?
6.2.3 Reset Unit
Selecting this menu item reboots the phone.
Reset Unit
Proceed?
6.2.4 Load Addrs
Reserved for Symbol Technologies service and support personnel.
6.2.5 Comprs Flsh
Selecting this menu item reorganizes the flash memory. The phone does this
automatically as needed.
Comprs Flsh
Proceed?
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NetVision Phone System Information and Maintenance
6.3IP Dialing (Peer-to-Peer Telephony)
Peer-to-peer telephony, or IP dialing, connects calls over the Spectrum24
network and does not involve a gateway or PBX. Peer-to-peer telephony does
not support telephone system features such as transfer, conference calls, call
forwarding and call park.
An IP address contains four octets separated by periods. Each octet contains
up to three decimal digits, ranging from 0 to 255.
For example, to call another NetVision Data Phone in the same network:
1. Press the * key. The phone changes its display to:
Enter IPAdr
2. Dial the IP address of another NetVision Telephone. Use the * key for the
period. Use complete octets.
An IP address contains 4 parts called octets, separated by periods. For
example, if a phone with IP address 123.123.123.123 calls a phone
with IP address 123.123.123.124, dial *124.
3. Press SND.
The phone displays the full IP address of the called phone:
Calling
123
For phones on different subnets, dial all or part of the IP address.
Use the * key as decimal point to separate the octets. The IP traffic goes
through the default gateway (router) IP address specified in the NetVision
Data Phone.
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NetVision Phone System Information and Maintenance
48NetVision Data Phone Product Reference Guide
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Chapter 7Updating Telephone Firmware
7.1Updating Telephone
The NetVision Telephone Administrator contains a function to update
the phone firmware. Contact Symbol customer support to obtain
updated firmware.
Perform firmware upgrades using the serial cable.
Put the firmware file in the nvproot\phonefw directory on the NetVision
Telephone Administrator PC.
To upgrade the firmware:
1. Attach the serial cable to the serial ports on the server and the phone.
2. On the Administrator Logon page, click .
The Administrator lists all the files in the \NVPROOT\PHONEFW
directory on the Update the NetVision Telephone Firmware page.
3. Select the file for the update process.
4. Click . The NetVision Telephone Administrator displays the Xmodem
Firmware Serial Transfer page.
5. Select the COM port.
6. Logon to the phone using the Setup user profile. (Refer to Logon to the
phone with Setup profile in Chapter 3.)
7. Press
8. Choose System setup with scroll keys *< and #>.
NetVision Data Phone Product Reference Guide49
MENU key on phone.
Page 58
Updating Telephone Firmware
9. Press SND. The phone displays the System setup menu.
10. Scroll to Update Cfg with scroll keys *< and #>. Press SND. The phone
displays the Update Cfg menu.
11. Scroll down to the Sftw update item. Press
Sftw Update
Proceed?
12. To make sure the phone is not in power saving mode (the backlight is
on), press SND.
13. While the backlight is on, click on the Administrator.
This process takes about 90 seconds. After the transfer completes
successfully, the NetVision Telephone Administrator displays
the message:
Sending \nvproot\phonefw\ffxxxxx.bin on COM n
Xmodem File Transfer Results:
File transfer OK
Where n is 1 or 2 and ffxxxxx.bin is the file name.
Reload the configuration file after upgrading the firmware.
7.2Troubleshooting
Symptom. When the transfer fails, the NetVision Telephone Administrator
displays the message:
SND. The phone displays:
File transfer failed (time-out)
Solution:
1. Ensure the cable is attached to the server and the phone.
2. Reset the NetVision Telephone Administrator to the Xmodem Firmware Serial Transfer page and log on to the phone using the Setup profile
and retry.
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Updating Telephone Firmware
Symptom: If the Administrator cannot find the communications port, the
NetVision Telephone Administrator displays the message:
Com n not available
where n is the communications port number.
Solution:
1. Verify that the cable is attached to this port.
2. Reset the NetVision Telephone Administrator to the Xmodem Firmware Serial Transfer page and log on to the phone using the Setup profile
and retry.
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Updating Telephone Firmware
52NetVision Data Phone Product Reference Guide
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Appendix A
Phone Maintenance
A.1 How to reset the Phone default settings
To reset all the parameters to the factory defaults:
1. Logon with the Setup user profile.
2. Press the MENU key. The phone displays the Main menu.
3. Use the *< and #> keys to scroll through the items.
4. Select
5. Scroll the list and select the
6. Scroll the list and select the
7. Press SND. The phone displays the prompt:
8. Press SND to reset all parameters to defaults. Press END to cancel.
This action resets the network and user variables and clears the speed dial
list. The phone cannot make or receive calls after this action.
System Setup and press SND. The phone displays the System
Setup menu.
Update Cfg parameter group. The phone
displays the Update Cfg menu.
Default Cfg function.
Default Cfg
Proceed?
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Phone Maintenance
A.2 Preprogrammed Functions
The phone contains several preprogrammed functions. Access each from the
FCT list. Certain functions are available only in the Setup profile.
Call Block. Use this function to block all incoming calls.
Volume. Use this function to adjust the volume setting during a call.
This function adjusts the permanent volume same as the User Option,
Play Volume.
Network. This function momentarily displays the ESS ID, the AP with which
the phone is associated and the RSSI value.
ES:10A
AP:1231AB
RS:251
Mute. This function mutes the microphone during a call.
Logon. This function displays the names.
Messaging. This function invokes the messaging feature of the
NetVision Phone.
Roam Info. Available only in the setup profile. This feature notifies the user
with a short vibration that the phone has roamed to a different AP. Use only
for diagnostic purposes. When this feature is on, the phone displays an * in
the upper right corner.
Constant Tone. Available only in the setup profile. Delivers a constant
tone over the network to the called phone during a call. Use only for
diagnostic purposes. In this mode the microphone is muted. Hanging up
turns off this function. When this feature is on, the phone displays a + in the
upper left corner.
A - 2NetVision Data Phone Product Reference Guide
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A.3 Phone Parameter Defaults.
Phone Maintenance
Parameter
Group
Network
Parameters
ParameterDescriptionDefault
IEEE802 ESSA 32-character ASCII value
representing the ESSID for the 802.11
Spectrum24 network.
IP AddressThe IP address assigned to the phone.Varies from
Subnet Mask The subnetwork mask.255.0.0.0
Dft Gtw AdrThe IP address the phone uses to call
phones on a different subnetwork.
PBX IP AdrThe “Plain Old Telephone System” gateway
IP address.
FTP IP AdrThe IP address of the network computer
that serves as the NetVision Phone
Administrator host.
MobIP EnableEnables or disables mobile IP operations. Disabled
HA IP AdrContains the IP address of the UAP serving
as the mobile IP home agent for this phone.
101
phone to
phone
None
10.0.0.2
None
0.0.0.0
Rem Dup IPSets handling for duplicate login attempts
in a Shared site.
Disabled rejects subsequent login attempts;
Enables removes previous login attempts.
NetVision Data Phone Product Reference GuideA - 3
Enabled
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Phone Maintenance
Parameter
ParameterDescriptionDefault
Group
Phone
Parameters
IntercomSets intercom participation. Set to Enabled
to participate in intercom sessions. Set to
Disabled to use the * key as a PBX tone.
Exten chkTo disable gateway telephony. Disable this
parameter to use the # key as a PBX tone.
MessagingMessagingUse to enable or disable messaging for
the phone.
POP3 IP AdrContains the IP address of the server that
provides email for the phone.
PersistenceUse to enable TCP/IP connection
persistence
Poll intervalThe interval at which the phone polls the
message server.
Serial Port Setup
Parameters
Mode Sets serial port mode. Set to UI In for input
only. Set to UI Out for output only. Set to UI All for both input and output. Set to None
to prevent serial port use.
Enabled
Disabled
Disabled
0.0.0.0
Enabled
60 seconds
UI In
A - 4NetVision Data Phone Product Reference Guide
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Phone Maintenance
Parameter
Group
Update
Configuration
parameters
and functions
ParameterDescriptionDefault
Xmodem CfgA function used to transfer a
N/A
configuration file.
Network CfgA function used to download configuration
N/A
files via FTP transfer.
Cfg Filename16-character ASCII string representing the
Phonecfg.txt
name of the configuration file.
Username16-character ASCII string representing the
Symbol
FTP server name.
Password16-character ASCII string representing the
Symbol
FTP server password.
Default CfgA function used to reset the phone
N/A
parameters to original default values.
Sftw UpdateA function used to update the
N/A
telephone firmware.
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Phone Maintenance
Parameter
Group
Miscellaneous
Parameters
ParameterDescriptionDefault
Power MgmtWhen set to Enabled, the phone conserves
Enabled
battery life.
PSP DelayThe time in seconds until the phone powers
8 seconds
down. In this sleep state, any incoming call
wakes up the phone.
LED TimeoutTime in seconds until keypad illumination
4 seconds
times out.
Survey sizeThe packet size the phone sends out during
150 bytes
site survey.
Survey countThe number of packets the phone sends
100 attempts
out during site survey.
User Warnings Sets user out of range warning. Set to
Enabled
Enabled to warn user that the phone is
out-of-range.
User ProfilesSets secure user access. Set to Enabled to
Enabled
require a PIN to access advanced features.
If Disabled, all menus are available to the
phone user without a PIN.
Address Mode Use to set the phone address to static
Static
or selectable.
NA Poff TmSets the seconds the phone remains on
60
when it is not associated. When set to zero,
the phone stays on trying to associate with
an AP. The phone sounds a five-second
tone when it powers off.
PBX HoldUse to enable PBX hold function.Disabled
WebClnt PwUp Specifies whether the phone displays its
Disabled
status web client comes up automatically at
startup time.
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Appendix B
Browser and Scanner Settings
B.1 Browser Parameters
The NetVision Telephone Administrator sets the browser parameters.
B.2 Scanner Parameters
The NetVision Telephone Administrator sets the scanner parameters.
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Browser and Scanner Settings
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Appendix C
Gateways Supporting the NetVision Phone
C.1 Cisco/Selsius Gateways
Symbol offers the compete Cisco/Selsius analog gateway providing eight
analog ports to the phone system (AT-8 hardware) and the gatekeeper
software (CallManager). The system requires NT Server 4.0 or later.
To purchase a gateway from Symbol, use part number:
PGW-SSAT-0008-0.
In the U.S. and Canada, contact Symbol at:
www.symbol.com. In Europe, Contact Cisco.
For technical information about the gateway, refer to:
www.selsius.com
C.2 Cisco Routers
Models 3620, 3640, 2620 routers. These routers can be equipped
with analog voice hardware and enhanced Cisco IOS version 12.5 or
later software.
Contact Cisco directly:
www.cisco.com
NetVision Data Phone Product Reference GuideC - 1
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Gateways Supporting the NetVision Phone
C.3 Ericsson WebSwitch 1608
Formerly the TouchWave 1608 WebSwitch, this eight-port, analog gateway
can optionally support 16 analog phones. It is approved for the U.S.,
Canada and Europe.
Contact TouchWave at:
1931 Old Middlefield Way
Mountain View, CA 94043
www.touchwave.com
C.4 InVADE Virtual PBX
ISDN, T1/E1 gateways for European telephone companies.
Software PBX running on NT server for h.323 phones including NetVision
Phones desktop wired H.323 phones and applications running over
H.323.Connects to European PBX using multi-BRI (S0) station ports.
Scheduled to be stocked by Symbol third quarter 1999.
Contact TEDAS at:
+49-6421-581-210
www.tedas.de
C - 2NetVision Data Phone Product Reference Guide
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Appendix D
Technical Data
Performance Characteristics
Phone Protocol. ITU H.323 version 1 compliant; interoperable with Intel®
®
Proshare
and Microsoft® NetMeeting®.
Voice Compression. G.711
Web Client. Supports HTML 3.2 and HTTP 1.1; configurable toolbar layout
and buttons; standard GIF file format for images and animation; proxy
server and firewall support.
Call Answer Time. Five seconds minimum, ten maximum.
Codec. 8000 samples/sec., 8 bits/sample (
Voice Packet Size. 30 to 480 bytes/packet, 20 to 60ms/packet.
Response Time to Page. ten seconds average; fifteen seconds maximum.
Battery. 7.2 volts rechargeable; Lithium ion.
Battery Life. 150 minutes (2.5 hour) talk time, 24 hours of standby operation
per charge.
Battery meter.
×law. 64Kb, G.729A 8.0Kb, True Speech 8.5Kb.
×law compounding).
Network Characteristics
RF Data Communications. TCP/IP; supports IEEE 802.11 protocols.
Wireless Access Protocol. CSMA/CA.
Frequency Range. 2.4 - 2.485 GHz.
Number of Hops. 79.
Hopping Rate. 10 hops/second.
NetVision Data Phone Product Reference GuideD - 1
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Technical Data
Hopping Sequences. 66.
Data Rate. 1 Mbps.
Wireless Output Power. 100 mW.
Range. 1,000+ ft./300+ meters.
Physical Characteristics
Dimensions. 1" x 2" x 6"/2.54 cm x 5.08 cm x 15.24 cm.
Function, Name, Menu, Send; Alpha keys accessed via Function key.
Notification. Ringer/Vibration/LED.
Ports. 1 serial.
Scanner Characteristics
Light Source. Visible Laser Diode at 650 nm.
Laser Class. CDRH Class II, IEC 825 Class 2.
Scan Angle. 53° nominal.
Scan Rate. 36±3 scans per second.
Minimum Print Contrast. 25% absolute dark/light reflectance at 650 nm.
User Environment
Drop Specification. 3.3 ft./1 meter to tile.
Tem p er at ur e. -30°C to 60°C/-22°F to 140°F.
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Appendix E
Customer Support
Symbol Technologies provides its customers with prompt and accurate
customer support. Use the Symbol Support Center as the primary contact for
any technical problem, question or support issue involving Symbol products.
If the Symbol Customer Support specialists cannot solve a problem, access to
all technical disciplines within Symbol becomes available for further
assistance and support. Symbol Customer Support responds to calls by
email, telephone or fax within the time limits set forth in individual
contractual agreements.
When contacting Symbol Customer Support, please provide the following
information:
•serial number of unit
•model number or product name
•software type and version number
•Gateway vendor and model number
•PBX vendor and model number.
North American Contacts
Inside North America, contact Symbol by:
•Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300
Telephone: 1-516-738-2400/1-800-SCAN 234
Fax: 1-516-738-5990
•Symbol Support Center:
–telephone: 1-800-653-5350
–fax: (516) 563-5410
–Email: support@symbol.com
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Customer Support
International Contacts
Outside North America, contact Symbol by:
•Sy m b o l Te ch n o l o g i e s Te c h n ic a l S u p po r t
12 Oaklands Park
Berkshire, RG41 2FD, United Kingdom
Tel: 011-44-118-945-7000 or 1-516-738-2400
ext. 6213
Additional Information
Obtain additional information by contacting Symbol at:
•1-800-722-6234, inside North America
•+1-516-738-5200, in/outside North America
•
http://www.symbol.com
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Appendix F
Regulatory Compliance
To comply with U.S. and international regulatory requirements, the following
information has been included. The document applies to the complete line of
Symbol products. Some of the labels shown, and statements applicable to
other devices might not apply to all products.
Radio Frequency Interference Requirements
This device has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the Federal Communications
Commissions Rules and Regulation. These limits are designed to provide
reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
However, there is no guarantee that interference will not occur in a particular
installation. If the equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
•Re-orient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that
which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
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Regulatory Compliance
Radio Frequency Interference Requirements - Canada
This Class A digital apparatus meets the requirements of the Canadian
Interference-Causing Equipment Regulations.
CE Marking & European Union Compliance
Products intended for sale within the European Union are marked with
the CEMark which indicates compliance to applicable Directives and
European Normes (EN), as follows. Amendments to these Directives or
ENs are included: Normes (EN), as follows.
•Low Voltage Directive 73/23/EECApplicable Standards:
•EN 55 022 - Limits and Methods of Measurement of Radio Interference
Characteristics of Information technology Equipment
•EN 50 082-1 - Electromagnetic Compatibility - Generic Immunity
Standard, Part 1: Residential, commercial, Light Industry
•IEC 801.2 - Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment Part 2: Electrostatic
Discharge Requirements
•IEC 801.3 - Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment Part 3: Radiated
Electromagnetic Field Requirements
•IEC 801.4 - Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment Part 4: Electrical Fast
Transients Requirements
•EN 60 950 + Amd 1 + Amd 2 - Safety of Information Technology
Equipment Including Electrical Business Equipment
•EN 60 825-1 (EN 60 825) - Safety of Devices Containing Lasers
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RF Devices
Symbol’s RF products are designed to be compliant with the rules and
regulations in the locations into which they are sold and will be labeled
as required. The majority of Symbol’s RF devices are type approved and do
not require the user to obtain license or authorization before using the
equipment. Any changes or modifications to Symbol Technologies equipment
not expressly approved by Symbol Technologies could void the user’s
authority to operate the equipment.
Laser Devices
Symbol products using lasers comply with US 21CFR1040.10, Subchapter J
and IEC825/EN 60 825 (or IEC825-1/EN 60 825-1, depending on the date
of manufacture). The laser classification is marked one of the labels on
the product.
Class 1 Laser devices are not considered to be hazardous when used for
their intended purpose. The following statement is required to comply with
US and international regulations:
Regulatory Compliance
Use of controls, adjustments or performance of procedures other than
those specified herein may result in hazardous visible or invisible laser
light exposure.
Class 2 laser scanners use a low power, visible light diode. As with any very
bright light source, such as the sun, the user should avoid staring directly into
the light beam. Momentary exposure to a Class 2 laser is not known to
be harmful.
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Regulatory Compliance
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Appendix G Phone Configuration Worksheet
Use this worksheet to organize local network information.
configuration 17, 32
configuration files 30
constant tone A - 2
country code 43
Customer Support E - 1
data rate D - 2
default Cfg A - 5
default parameter A - 3
different gateway A - 3
downloading configuration files 27
DTMF signaling 45
dual tone multifrequency (DTMF) 8
duplicate login A - 3
edit keys 39
entering data 35
error messaging 42
ESS ID 18, 43
extension 18, 19
features 2
firmware A - 5
firmware update 49
flash memory 46
frequency range D - 1
FTP download 30
FTP IP address A - 3
FTP server name A - 5
gateway calls 45
gateway dialing 44
gateway IP address 18
gateway telephony 1, 6, A - 4
gateways C - 1
general user 5
group channel 9
H.323 version 1 D - 1
hardware version number 43
hopping rate D - 1
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hopping sequences D - 2
hot battery swap 2
IEEE 802.11 1, A - 3
individual telephone preparation 19, 20
initial use 3
intercom A - 4
intercom calling 45
intercom channels 45
intercom groups 20
intercom mode 9
IP address 6, 8, 43, A - 3
IP addresses 20
IP dialing 45
ITU standards 1
keypad illumination A - 6
log list 5, 17
logging on 32, A - 2
MAC address 43
maintenance menu 44
maintenance operations 45
manufacture date 44
mapping 7
messaging 18, A - 2, A - 4
mobile IP operation A - 3
mode A - 4
model number 43
multifunction capability 2
mute A - 2
name dialing 2, 45
names 20
names directory 8
NetVision Telephone Administrator 2, 3,
6, 11, 13
network A - 2
network Cfg A - 5
network characteristics D - 1
network information 44
number of hops D - 1
operating environment 1
optimized voice quality 2
password A - 5
PBX extension 1
peer-to-peer telephony 6, 8, 47
performance characteristics D - 1
persistence A - 4
personal identification number (PIN) 3,
20, 44
personal usage 2
personal-style site 4
phone protocol D - 1
physical characteristics D - 2
plain old telephone service (POTS) A - 3
poll interval A - 4
POP3 IP address A - 4
power management A - 6
power off A - 6
power save polling A - 6
preparation 17
preprogrammed functions A - 2
private branch exchange (PBX) A - 3, A -
6
Product Reference Guide 10
Public Switched Telephone Network
(PSTN) 1, 7
range D - 2
reassociating with AP 46
rebooting 46
rechargeable battery 2
regulatory information F - 1
related documentation 11
resetting 46
response time to page D - 1
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RF data communications D - 1
roaming A - 2
router IP address 18
routers C - 1
scanner B - 1
scanner characteristics D - 2
scanning and browsing 37
scroll keys 38
serial number 43
setting parameters 21, 32
setup menu 44
shared usage 2
shared-style site 4
site preparation 17
site style 3
site survey 46
Software Developer Kit 10, 11, 13
software version number 43
Spectrum24 connection to PTSN 7
speed dialing 2
subnet mask 8, 18, 44, A - 3
survey count A - 6
survey size A - 6
system administrator 5
telephony style 20
text messaging 41
Tone Character Sequence 19
toolkit 13
troubleshooting 31, 50
UAP IP address A - 3
UIMSG 44
user environment D - 2
User Guide 3, 11
user name 4, 44
user options 20
User Profile 2, 3, 44, A - 6
user warning A - 6
voice compression D - 1
voice packet size D - 1
Voice-over IP 1
volume A - 2
Web Client 35, A - 6, D - 1
wireless access protocol D - 1
wireless output power D - 2
Xmodem Cfg A - 5
NetVision Telephone Administrator 19
assigning IP addresses 20
call list 17
class of service 20
configuration 17
description 2
dialing scheme 20
ESS ID 18
extension 6, 18
gateway IP address 18
hardware requirements 14
installation 10, 13, 14
log list 17
messaging 18
PBX integration 18
preparation 17
requirements 13
router IP address 18
setting parameters 21
setting scanner parameters 24
setting user defaults 20
site name 18
site preparation 17
site style 18
software requirements 14
starting 15
subnet mask 18
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system requirements 13
usage 3, 17
user name 4
worksheet for configuration G - 1
worksheet for PBX G - 1
network Cfg
default parameter A - 5
network characteristics
technical data D - 1
network information
displaying 44
network parameters
viewing 43
number of hops
technical data D - 1
O
optimized voice quality
description 2
P
password
default parameter A - 5
PBX extension
introduction 1
PBX features
description 18
PBX Hold A - 6
PBX IP Adr A - 3
peer-to-peer telephony
description 6
dialing 47
IP address 8
persistence
default parameter A - 4
personal identification number (PIN)
description 3
displaying 44
individual telephone preparation 20
personal usage
description 2
personal-style site
description 4
phone menus
individual telephone preparation 20
phone protocol
technical data D - 1
physical characteristics D - 2
plain old telephone service (POTS) 6
IP address A - 3
poll interval
default parameter A - 4
POP3 IP address
default parameter A - 4
Post Office Protocol (POP3) 41
POTS (plain old telephone service) 6
power management
default parameter A - 6
Power Mgmt A - 6
power off
default parameter A - 6
power save polling
default parameter A - 6
preprogrammed functions
call blocking A - 2
constant tone A - 2
logon A - 2
messaging A - 2
mute A - 2
network A - 2
overview A - 2
roaming A - 2
volume A - 2
private branch exchange (PBX)
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default parameter A - 6
extension 26
IP address A - 3
PSP Delay A - 6
Public Switched Telephone Network (PSTN) 1
add to call list 26
R
range
technical data D - 2
rechargeable battery
description 2
reference documents vii
regulatory information
description F - 1
related publications 9
Rem Dup IP A - 3
response time to page
technical data D - 1
RF data communications
technical data D - 1
router IP address
configuration 18
S
scanner
characteristics D - 2
parameters B - 1
serial cable
firmware 49
serial number
displaying 43
setting parameters
keying data 33
setup menu
displaying 44
setup profile
logging on 32
Setup User Profile
personal identification number (PIN) 5
Setup user profile
logging on 32
Sftw Update A - 5
shared usage
description 2
shared-style site
description 4
site name
configuration 18
site preparation
description 17
ESS ID 18
extension 18
gateway IP address 18
messaging 18
router IP address 18
site name 18
site style 18
subnet mask 18
site style
configuration 18
selection 3
site survey
performing 46
Software Developer Kit
contents 13
description 10
software version number
displaying 43
Spectrum24
connection to PSTN 7
data network 7
private branch exchange (PBX) 7
speed dialing
Index - 8NetVision Data Phone Product Reference Guide
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description 2
subnet mask
configuration 18
default parameter A - 3
displaying 44