Symantec Norton Internet Security - 2007 User Manual

User Guide

PN: 10741537

Norton Internet Security™ User Guide

Documentation version 10.0

Copyright © 2006 Symantec Corporation. All rights reserved.

The Licensed Software and Documentation are deemed to be commercial
computer software as defined in FAR 12.212 and subject to restricted
rights as defined in FAR Section 52.227-19 "Commercial Computer
Software - Restricted Rights" and DFARS 227.7202, “Rights in
Commercial Computer Software or Commercial Computer Software
Documentation”, as applicable, and any successor regulations. Any use,
modification, reproduction release, performance, display or disclosure
of the Licensed Software and Documentation by the U.S. Government
shall be solely in accordance with the terms of this Agreement.

Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate,
Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton
360, and Norton SystemWorks, are trademarks or registered trademarks
of Symantec Corporation or its affiliates in the U.S. and other countries.
Windows is a trademark of Microsoft Corporation. Other names may be
trademarks of their respective owners.

The product described in this document is distributed under licenses
restricting its use, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any form
by any means without prior written authorization of Symantec
Corporation and its licensors, if any.

THE DO CUME NTATION IS PR OVIDED "AS IS" AN D ALL EXPRE SS OR
IMP LIED C ONDITIONS, R EPRESENTATIONS AND WARRANTIES,
INCLUDING ANY IMPLIE D WARRANTY OF MERC HANTABILITY,
FITNE SS FOR A PARTICU LAR PURPOSE OR N ON-INFRI NGE MENT,
ARE DI SCLAIM ED, EXCEPT TO TH E EXTENT THAT SUCH D ISCLAI MERS
ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPO RATION
SHALL NOT BE LIAB LE FOR INCID ENTAL OR CONSEQUE NTIAL
DAMAGES IN C ONNEC TION WITH TH E FURN ISHI NG PER FORMANC E,
OR US E OF THIS D OCUM ENTATION. THE I NFOR MATION CO NTAINE D
IN THI S DOC UMENTATION IS SU BJECT TO CHANG E WITHOUT N OTICE.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014 USA

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Symantec Software License Agreement

Norton Internet Security™

HOW TO OBTAIN A REFUND OF THE MONEY

This Software contains an option to install the
Yahoo! Toolbar during the installation process
following acceptance of this License Agreement.
The legal terms and conditions that govern the
Yahoo! Toolbar are set forth separately in the
full version of this License Agreement on the
Symantec website located at

http://www.symantec.com/about/
profile/policies/eulas/index.jsp.

THE YAHO O! TOOLBAR IS LIC ENSED TO YOU
BY YAHOO! SYMANTE C SHALL NOT HAVE
ANY LIABILITY WITH RESPECT TO THE
YAHOO! TOOLBAR AND EXPRESSLY
DIS CLAIMS ALL WARRANTIES O F ANY KIND
RELATING TO THE YAHOO! TOO LBAR,
INCLUDING BUT NOT LIMITED TO THE
IMP LIED WARRANTIE S OF
MERCHANTABILITY, FITNES S FOR A
PARTICU LAR PURP OSE AND
NON-INFRING EME NT OF INTE LLECTUAL
PROPERTY RI GHTS.

SYMANTEC SO FTWARE SERVI CE LICE NSE
AGREEMENT

IMP ORTANT: PLEASE R EAD THE TERM S AND

CON DITIONS O F THIS LIC ENSE AG REEM ENT
(“LICE NSE AGR EEME NT”) CAREF ULLY BEFORE
USI NG THE SOFTWARE. SYMANTEC
CORPO RATION AND/OR ITS SUBSIDIAR IES
(“SYMANTEC”) IS WILLIN G TO LICE NSE THE
SOFTWARE TO YOU AS THE I NDIVID UAL, THE
COM PANY, OR THE LEGAL E NTITY THAT WILL
BE UTIL IZING TH E SOFTWARE (REF ERENC ED
BELOW AS “YOU” OR “YOUR”) ONLY ON THE
CONDITION THAT YOU ACCEPT ALL OF THE
TERM S OF THIS LI CENS E AGREEM ENT. THIS
IS A LEGAL AN D ENFORCEAB LE CONTRACT
BETWE EN YOU AND SYMANTEC. BY O PENI NG
THIS PACKAGE, BREAKING THE SEAL,
CLIC KING THE “ACCEPT” OR “YES” BUTTON
OR OTHERWI SE IN DICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGRE E TO THE TERM S AND
CON DITIONS O F THIS LIC ENSE AG REEM ENT.
IF YOU DO N OT AGREE TO THE SE TERMS AN D
CON DITIONS, C LICK THE “I D O NOT ACCEPT”
OR “NO” BUTTON OR OTHERWI SE INDICATE
REFUSAL, MAKE NO FURTHER USE OF THE
SOFTWARE, AND CONTACT SYMANTEC
CUSTO MER SERVI CE FOR IN FORMATION ON

YOU PAID FOR THE SOFTWARE (LESS
SHI PPIN G, HANDLIN G, AND ANY APP LICABLE
TAXES EXCEPT I N CERTAIN STATES AND
COU NTRIES WH ERE SHI PPIN G, HANDLING,
AND TAXES ARE RE FUNDABLE) AT ANY TIM E
DURING THE SIXTY (60) DAY PERIOD
FOLLOWING THE DATE OF PURC HASE.

1. License:

The software and documentation, including any
product packaging, (“Documentation”) that
accompanies this license (collectively the
“Software”) is the property of Symantec or its
licensors, and is protected by copyright law.
While Symantec continues to own the Software,
after Your acceptance of this License Agreement
You will have certain rights to use the Software
during the Service Period. The “Service Period”
shall begin on the date of Your initial installation
of the Software, and shall last for the period of
time set forth in the Documentation or the
applicable transaction documentation from the
authorized distributor, reseller or service
provider from which you obtained the Software.
The Software may automatically deactivate and
become non-operational at the end of the Service
Period, and you will not be entitled to receive
any feature or content updates to the Software
unless the Service Period is renewed.
Subscriptions for renewals of the Service Period
will be available in accordance with Symantec’s
support policy posted at

http://www.symantec.com/techsupp/support_policy.html.

This license governs any releases, revisions,
updates or enhancements to the Software that
Symantec may make available to You. Except
as may be modified by the Documentation, Your
rights and obligations with respect to the use
of this Software are as follows.

During the Service Period, You
may:

A. use one copy of the Software on a single
computer. If a greater number of copies is
specified within the applicable Documentation,
or the applicable transaction documentation
from the authorized distributor, reseller or
service provider from which you obtained the

Software, you may make the specified number
of copies;

B. make one copy of the Software for archival
purposes, or copy the Software onto the hard
disk of Your computer and retain the original
for archival purposes;

C. use the Software on a network, provided that
You have a licensed copy of the Software for
each computer that can access the Software over
that network;

D. transfer the Software on a permanent basis
to another person or entity, provided that You
retain no copies of the Software and the
transferee agrees to the terms of this license.
Partial transfer of the Software shall not be
permitted. For example, if the Documentation
grants You the right to use three (3) copies of
the Software, only a transfer of all three (3)
copies of the Software would be valid; and

E. use the Software in accordance with any
additional permitted uses set forth below.

You may not:

A. sublicense, rent or lease any portion of the
Software;

B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to discover
the source code of the Software or create
derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider or
service bureau arrangement, unless you are
using the software as part of a service provided
by an authorized Symantec service provider; or

D. use the Software in any manner that is not
permitted pursuant to this license.

2. Software Feature and Content
Updates:

A. You shall have the right to receive new
features to the Software as such features are
made available by Symantec in its discretion
during Your Service Period. Symantec may, at
its discretion, add, modify or remove features
from the Software at any time with or without
notice to You.

B. Certain Software utilize content that is
updated from time to time, including but not
limited to the following Software: antivirus and
crimeware software utilize updated virus
definitions; antispam software utilize updated

antispam rules; content filtering and
antiphishing software utilize updated URL lists;
some firewall software utilize updated firewall
rules; vulnerability assessment products utilize
updated vulnerability data and web site
authentication software utilize updated lists of
authenticated web pages; these updates are
collectively referred to as “Content Updates” (or
alternatively referred to as “Protection Updates”
or “Security Updates” at times). You shall have
the right to receive Content Updates for the
Software during Your Service Period.

3. Product Installation; Required
Activation:

A. During the installation process, the Software
may uninstall or disable other security products,
or features thereof, if such products or features
are incompatible with the Software or for
purposes of improving the overall functionality
of the Software.

B. There may be technological measures in this
Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install and
uninstall the Software on a computer to not more
than a finite number of times for a finite number
of computers. This License Agreement and the
Software containing enforcement technology
require activation as further set forth in the
Documentation. The Software will only operate
for a finite period of time prior to Software
activation by You. During activation, You may
be required to provide Your unique product key
accompanying the Software and computer
configuration in the form of an alphanumeric
code over the Internet to verify the authenticity
of the Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted by
the Software, the Software will cease to function
until activation is complete; at which time the
Software functionality will be restored. In the
event that You are not able to activate the
Software over the Internet, or through any other
method specified during the activation process,
You may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software will collect
certain information from the computer on which
it is installed, which may include:

·Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the Software
was successfully completed and is collected by
Symantec for the purpose of evaluating and
improving Symantec’s product installation
success rate. This information will not be
correlated with any personally identifiable
information.

·Information on potential security risks as well
as URLs of websites visited that the Software
deems potentially fraudulent. This information
is collected by Symantec for the purpose of
evaluating and improving the ability of
Symantec’s products to detect malicious
behavior, potentially fraudulent websites and
other Internet security risks. This information
will not be correlated with any personally
identifiable information.

· Portable executable files that are identified as
malware. These files are submitted to Symantec
using the Software’s automatic submission
function. The collected files could contain
personally identifiable information that has been
obtained by the malware without your
permission. Files of this type are being collected
by Symantec only for the purpose of improving
the ability of Symantec’s products to detect
malicious behavior. Symantec will not correlate
these files with any personally identifiable
information. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.

·The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used by
Symantec as an account name for such
computer under which you may elect to receive
additional services and/or under which you may
use certain features of the Software. You may
change the account name at any time after
installation of the Software (recommended).

· Other information used for purposes of
analyzing and improving the functionality of
Symantec’s products. This information will not
be correlated with any personally identifiable
information.

Symantec may disclose the collected information
if asked to do so by a law enforcement official

as required or permitted by law or in response
to a subpoena or other legal process. In order to
promote awareness, detection and prevention
of Internet security risks, Symantec may share
certain information with research organizations
and other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software, you
acknowledge and agree that Symantec may
collect, transmit, store, disclose and analyze
such information for these purposes.

5. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy of
the Software and are not completely satisfied
with it for any reason, please contact Symantec
Customer Service for a refund of the money You
paid for the Software (less shipping, handling,
and any applicable taxes except in certain states
and countries where shipping, handling and
taxes are refundable) at any time during the
sixty (60) day period following the date of
purchase.

6. Limited Warranty:

Symantec warrants that the media on which the
Software is distributed will be free from defects
for a period of sixty (60) days from the date of
delivery of the Software to You. Your sole
remedy in the event of a breach of this warranty
will be that Symantec will, at its option, replace
any defective media returned to Symantec
within the warranty period or refund the money
You paid for the Software. Symantec does not
warrant that the Software will meet Your
requirements or that operation of the Software
will be uninterrupted or that the Software will
be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY
APPLI CABLE LAW, THE ABOVE WARRANTY
IS EXCLUSIVE AN D IN LIEU OF ALL OTHE R
WARRANTIES, WHETHER EXP RESS OR
IMP LIED, I NCLU DING THE IM PLIE D
WARRANTIES OF MERCHANTABILITY,
FITNE SS FOR A PARTICULAR P URPOSE, AN D
NONINFRING EME NT OF INTE LLECTUAL
PRO PERTY RIG HTS. THIS WARRANTY GIVE S
YOU SPE CIF IC LEGAL RI GHTS. YOU MAY
HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE AND COUNTRY TO CO UNTRY.

7. Disclaimer of Damages:

SOM E STATES AN D COUNTRI ES, INC LUDING
MEM BER COUNTRI ES OF TH E EUR OPEAN
ECON OMIC AR EA, DO NOT ALLOW THE
LIMI TATION O R EXCLUS ION OF LIABI LITY FOR
INC IDENTAL OR CON SEQUE NTIAL DAMAGES,
SO THE BELOW LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY
APPLI CABLE LAW AND REGARDLESS OF
WHETH ER ANY REM EDY SET FORTH HE REIN
FAILS OF ITS ESSENTIAL P URPOSE, IN NO
EVENT WI LL SYMANTEC OR ITS LICE NSORS
BE LIABLE TO YOU FO R ANY SPE CIAL,
CONSEQUE NTIAL, INDIRE CT, OR SIMILAR
DAMAGES, INCLUDING ANY LOST P ROF ITS
OR LOST DATA ARISI NG OUT OF THE U SE OR
INABILITY TO USE TH E SOFTWARE EVEN IF
SYMANTEC HAS BE EN ADVISED OF THE
POSSIBI LITY OF S UCH DAMAGES .

IN NO CASE SHALL SYMANTEC’S O R ITS
LICE NSORS’ LIABILITY EXCEED THE
PURCHASE P RICE FOR THE S OFTWARE. The
disclaimers and limitations set forth above will
apply regardless of whether You accept the
Software.

8. U.S. Government Restricted
Rights:

The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial Computer
Software - Restricted Rights" and DFARS

227.7202, “Rights in Commercial Computer
Software or Commercial Computer Software
Documentation”, as applicable, and any
successor regulations. Any use, modification,
reproduction release, performance, display or
disclosure of the Software by the U.S.
Government shall be solely in accordance with
the terms of this Agreement.

9. Export Regulation:

You acknowledge that Symantec products and
controlled technology may be subject to the
export and import control laws of the United
States and any country where the product or
controlled technology is manufactured or
received. By using Symantec products and
controlled technology You agree that You will
not violate any such laws. You agree not to
export any Symantec product or controlled
technology to any prohibited country, entity, or

person for which an export license or other
governmental approval is required. Obtaining
necessary licenses and approvals is solely Your
obligation. You agree that You will not export
or sell any Symantec product or controlled
technology for use in connection with chemical,
biological, or nuclear weapons, or missiles
capable of delivering such weapons.

10. General:

If You are located in North America or Latin
America, this License Agreement will be
governed by the laws of the State of California,
United States of America. Otherwise, this
License Agreement will be governed by the laws
of England and Wales. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting or
additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights you may have under
existing consumer protection legislation or other
applicable laws in your jurisdiction that may
not be waived by contract. This License
Agreement shall terminate upon Your breach
of any term contained herein and You shall
cease use of and destroy all copies of the
Software. The disclaimers of warranties and
damages and limitations on liability shall
survive termination. The Software is delivered
Ex Works California, U.S.A. or Dublin, Ireland
respectively (ICC INCOTERM S 2000). This
License Agreement may only be modified by
the Documentation or by a written document
that has been signed by both You and Symantec.
Should You have any questions concerning this
License Agreement, or if You desire to contact
Symantec for any reason, please write to: (i)
Symantec Customer Service, 555 International
Way, Springfield, OR 97477, U.S.A., (ii)
Symantec Consumer Support, PO Box 5689,
Dublin 15, Ireland, or (iii) Symantec Customer
Service, 1 Julius Ave, North Ryde, NSW 2113,
Australia.

Contents

Chapter 1 Installation

Before you begin . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. .. .. . 9

Installing and activating Norton Internet

Security . . . .. .. .. .. .. .. .. .. .. . .. .. .. .. .. .. .. .. .. .. 10

If the opening panel does not appear . . .. .. .. .. .. . . 11

Chapter 2 Getting started

Starting Norton Internet Security . . . .. .. .. .. .. .. .. . 13

Activating your product . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. 14

Exploring the main window . . . .. .. .. .. . .. .. .. .. .. .. . 15

Viewing the status of your protection

categories .. . . .. .. .. .. .. .. .. .. .. .. .. .. . .. .. .. .. .. . 17

About the summary status indicator .. . . .. .. .. .. .. . 18

For more information .. . . .. .. .. .. .. .. .. .. .. .. .. .. . .. . 20

Chapter 3 Responding to emergencies

If your product won’t install . . . .. .. .. .. .. .. .. .. .. . .. . 25

If you suspect that your computer is infected with

a virus . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. . 26

Service and support solutions

Index

Contents8

Installation

This chapter includes the following topics:

1 Before you begin

1 Installing and activating Norton Internet Security

1 If the opening panel does not appear

Before you begin

Before you begin, you should close all open programs on
your computer and ensure that you are connected to the
Internet.

Norton Internet Security contains an antivirus program.
If you have other antivirus programs that are installed on
your computer, an uninstall panel may appear to help you
remove them. Symantec strongly recommends that you
remove the other antivirus programs. Follow the
instructions on the uninstall panel.

Norton Internet Security contains a firewall program. If
you have other firewall programs that are installed on your
computer, Symantec strongly recommends that you remove
them to prevent installation errors.

For more information, see the user documentation that
came with the firewall program.

During the installation, if a Firewall message appears, click

w

Yes to use the Norton Internet Security firewall.

1

Installation

10

Installing and activating Norton Internet Security

Installing and activating Norton Internet
Security

You can install Norton Internet Security from a CD or from
a file that you download.

To install and activate Norton Internet Security

1

Do one of the following:

1 If you install from a CD, insert the CD into the

CD-ROM drive.

1 If you downloaded your copy of Norton Internet

Security, double-click the file that you downloaded.

See “If the opening

panel does not
appear” on page 11.

2

In the opening panel, click Install Norton Internet
Security.

3

Read the License Agreement, type your Product Key if
prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot
continue the installation.

4

In the Installation Options panel, review the options,
and then click Next.

5

In the Pre-Install Scan panel, click Start Scan.
The scan takes a few minutes.

6

In the Installation Confirmation panel, click Next.

7

In the Activation panel, wait for the progress bar to
stop, and then click Next.

8

If the Norton Account panel appears, do one of the
following:

1 If you currently have a Norton account, complete

the Sign in to an existing Norton Account section.

1 If you want to create a new Norton Account,

complete the Create a Norton Account section.

9

Click Next.

10

In the Norton Internet Security Installation Complete
panel, review your subscription details, and then click
Finish.

11

In the Welcome to LiveUpdate panel, click Next to begin
checking for the latest product updates.

If the opening panel does not appear

12

On the next LiveUpdate panel, review the list of
available updates, and then click Next to begin the
updates.
This process takes a few minutes.

13

On the final LiveUpdate panel, click Finish.

If the opening panel does not appear

Sometimes a computer’s CD-ROM drive does not
automatically run a CD.

To start the installation from the product CD

1

On your desktop, double-click My Computer.

2

In the My Computer window, double-click the icon for
your CD-ROM drive.

3

In the list of files, double-click CDstart.exe.

11Installation