Swann PRO-SERIES HD, PRO HD SERIES Instruction Manual

PRO-SERIES HD

Digital Video Recorder

INSTRUCTION MANUAL

Important Information

FCC Verification

This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and the receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• These devices may not cause harmful interference

• These devices must accept any interference received, including interference that may cause undesired operation

Important Notice - All jurisdictions have specific laws and regulations

relating to the use of cameras. Before using any camera for any purpose, it is the buyer’s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations.

FCC Regulation (for USA): Prohibition against eavesdropping

Except for the operations of law enforcement officers conducted under

lawful authority, no person shall use, either directly or indirectly, a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation.

Warning - Changes or modifications made to this device not approved

expressly by the party responsible for compliance could void the user’s authority to operate the equipment.

Important Safety Instructions

• Make sure product is fixed correctly and stable if fastened in place

• Do not operate if wires and terminals are exposed

• Do not cover vents on the back of the device and allow adequate space for ventilation

• Only use the power adapter supplied with the DVR

Password Information

To ensure your privacy, this device supports password protection. The default all-access username is admin, the default password is 12345.

To ensure your on-going privacy, we strongly recommend setting a password as soon as possible. Choose something that you’ll remember, but that others would be unlikely to guess.

Important Notice - Do not lose or forget your password. To ensure that

your DVR has the best security possible, password recovery has been designed to be a complicated and time consuming process. Only a select number of staff at Swann Technical Support Telephone Helpdesk can assist. Password retrieval can take several days, which means you will not be able to access your DVR during this time.

Contents

Important Information 2

Contents 3

Chapter 1 - Menu 5

Menu Layout 6

Chapter 2 - Camera Configuration 7

Record: Parameters - Record 8

Record: Parameters - Substream 9

Camera: OSD 10

Camera: Image 11

Camera: Motion 12

Motion Detection Tips 13

Camera: Privacy Mask 14

Camera: Video Tampering 15

Camera: Video Loss 16

Camera: Video Quality Diagnostics 17

Camera: PTZ 18

Camera: PTZ - Creating a Preset 19

Camera: PTZ - Creating a Patrol 20

Camera: PTZ - Creating a Pattern 21

Camera: PTZ - Linear Scan 22

Chapter 3 - Recording Configuration 23

Record: Schedule 24

Record: Advanced 25

Record: Holiday 26

Manual: Record 27

Chapter 4 - Playback 28

Playback: Normal 29

Playback: Event 30

Playback: Tag 31

Playback: Smart 32

Chapter 5 - Export 34

Export: Normal 35

Export: Event 36

Chapter 6 - Configuration 37

Configuration: General - General 38

Configuration: General - DST Settings 39

Configuration: General - More Settings 40

Configuration: Network - Extranet Access 41

Configuration: Network - General 42

Configuration: Network - PPPOE 43

Configuration: Network - NTP 44

Configuration: Network - Email 45

Contents

Configuration: Network - SNMP 46

Configuration: Network - NAT 47

Configuration: Network - More Settings 48

Configuration: Live View - General 49

Configuration: Live View - View 50

Configuration: Exceptions 51

Configuration: User 52

Chapter 7 - System Maintenance 53

System Maintenance: System Info 54

System Maintenance: Log Information 55

System Maintenance: Import/Export 56

System Maintenance: Upgrade 57

System Maintenance: Default 58

System Maintenance: Net Detect 59

System Maintenance: HDD Detect 60

HDD: General 61

HDD: Advanced 62

Manual: Video Quality Diagnostics 63

Warranty Information 64

Helpdesk & Technical Support 65

The Menu is where you control the various actions and options that are available on the DVR. You can also access previously recorded video for playback and to export to a USB storage device such as a flash drive. To maintain system integrity, a firmware upgrade can be performed when available and access to the Shutdown menu to restart or safely turn off the DVR.

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Camera 01

Camera 03 Camera 04

Menu Layout

Playback: Click this to access all Normal and Motion event recordings.

There are several playback modes to choose from, such as Normal, Event, Tag and Smart. You can also play video files that have been exported to a USB storage device such as a flash drive.

Export: Click this to copy or backup footage from the DVR. You’ll need a

compatible USB storage device such as a flash drive to export the data.

Manual: Access manual controls for the recording functions of the DVR. HDD: Where you’ll be able to access information about and adjust the

settings of your hard drive.

Record: Access recording options, such as quality, resolution, bitrate

and the recording schedule.

Camera: Adjust image settings such as brightness and contrast and

access to Video Quality Diagnostics to alert you to blurred images and abnormal brightness. Controls for Motion, Privacy Mask and Video Tampering are also available here.

Configuration: Access and configure many settings of the DVR, includ-

ing your network settings, adjusting the time & date and creating or altering user accounts.

Maintenance: For accessing system information, log information and to

upgrade the firmware.

Shutdown: To shutdown, reboot or log out of the DVR.

To shutdown or reboot the DVR, or simply log out of the current user account, click the “Shutdown” button. To ensure the integrity of your data and recordings, always select “Shutdown” when powering off the DVR.

To access the Menu, right-click the mouse then select “Menu”. Hover the mouse cursor over each button to display a description. To exit the Menu click “Exit” or right-click the mouse.

Camera Configuration

The camera configuration options are available in the “Record” and “Camera” menus that are accessible from the Menu. You can change the resolution and bitrate as well as image settings for brightness and contrast. The DVR has several controls for Motion, Video Tampering, Video Loss and Video Quality Diagnostics as well as the ability to apply one or more masks for privacy.

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Record: Parameters - Record

Camera: Select a camera that you would like to edit. Stream Type: By default “Video” is selected. Select “Video & Audio” if

you have an audio source connected to the DVR’s audio input.

Resolution: The default resolution is 1920 x 1080. Frame Rate: The number of frames per second (fps) that the DVR will

record. The default is 12fps but can be changed to Full Frame when selecting a lower resolution.

Video Quality: The amount of data the DVR will use to record video. Low-

ering the quality reduces the file size of each video saved.

Pre-record: By default the DVR will record 5 seconds before an event

occurs. This reduces the chance of an event not being recorded. We recommend changing this to 10 seconds (10s).

Post-record: Same as above but the DVR will continue recording after

an event has occurred. 30 seconds (30s) is the recommended length.

Expired Time (day): Determines how long the video footage will remain

on the hard drive without it being overwritten.

Record Audio: Click the checkbox to enable when selecting “Video &

Audio” for the stream type.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

The Parameters function allows you to change the resolution and bitrate for each camera connected. By default the resolution is 1920 x 1080 which fits in with the capabilities of the provided cameras.

Record: Parameters - Substream

Camera: Select a camera that you would like to edit. Stream Type: By default “Video” is selected. Select “Video & Audio” if

you have an audio source connected to the DVR’s audio input.

Resolution: The default streaming resolution is 352 x 240. You can se-

lect a higher resolution to increase the streaming quality (up to 960 x

480) or you can select a lower resolution (176 x 120 or 320 x 240) if you’re having issues streaming live video from your DVR to your mobile device or computer via SwannView Plus.

Frame Rate: The default frame rate for streaming is 30fps for NTSC and

25fps for PAL. You can change this to 12fps or 6fps to reduce the amount of data required.

Video Quality: The amount of data the DVR will use to stream live video.

Lowering the quality reduces the amount of data required.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

The Substream menu gives you control on how video is streamed to your mobile device or computer using the SwannView Plus app and Windows software. You can change the resolution and bitrate if you’re having issues streaming live video from your DVR.

Camera: OSD

Camera: Select a camera that you would like to edit. Camera Name: Select a name for the camera you’ve selected. It can be

up to 32 characters in length.

Display Name: This is enabled by default. Click the checkbox if you don’t

want the camera name displayed.

Display Date: This is enabled by default. Click the checkbox if you don’t

want the date displayed.

Display Week: This is enabled by default. Click the checkbox if you don’t

want the day displayed.

Date Format: Select how you would like the date to be displayed. Time Format: Choose between “12-hour” and “24-hour” time. Display Mode: Select how you would like the on-screen display to ap-

pear on-screen. It’s worth having a look at the different settings available to see what best fits.

OSD Font: Select a different font size for the on-screen display.

Use the mouse to click and drag the display name and date to the desired position.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

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Camera: Image

Camera: Select a camera that you would like to edit. Time Segment 1 & 2: This function gives you the ability to assign a par-

ticular pre-set mode or customised settings for two time segments. For example, one time segment for day time and the second time segment for night time.

Mode: You can select from a number of different pre-set modes. Brightness: This changes how light the image appears to be. Contrast: This increases the difference between the blackest black and

the whitest white in the image. Don’t set the contrast too high as it will degrade the image quality.

Saturation: This alters how much colour is displayed in the image. The

higher the saturation, the more bright and vivid colours will appear.

Hue: This changes the colour mix of the image. Sharpness: Increase or decrease the overall sharpness of the image.

Increasing the sharpness will also increase the level of video noise that is visible.

Denoising: This will reduce the overall noise content in the image.

Please note, any changes made to image settings will affect your recordings.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

You can adjust the various image settings available to help fine-tune the Motion sensitivity. At night, images that you see from the camera may seem to flicker or have increased noise. By tweaking the image settings, you can eliminate noise and increase image quality.

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Camera: Motion

Camera: Select a camera that you would like to edit. Enable Motion Detection: Click the checkbox to enable. Settings: Here you can define what will happen when the camera you’ve

selected has detected movement -

Trigger Channel: Select additional cameras to start recording. Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

the DVR’s internal buzzer, send alerts to the SwannView Plus Windows software (software must be running to receive alerts) and to send an

email. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Sensitivity: This setting is controlled by a slider, allowing you to set a

value between L (low) and H (high). The closer to H the slider is set, the more sensitive the detection will be.

The entire view of the camera is enabled, however you can select certain areas if you wish. Using the mouse, click the “Clear” button then click and drag to select the area that you want to enable. To enable the entire view of the camera, click the “Full Screen” button.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Whether you’re waiting for an expected event, hoping you don’t spot an unwelcome visitor, or just curious about what happens when you’re not around, Motion can be configured to record video and to alert you when movement is detected.

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Motion Detection Tips

Placement of the cameras

1. Keep cameras 10 to 15 feet (3 to 4 metres) away from heating vents, where the sunlight shines in, and

radiators. If a camera detects a swift change in motion, even that of a cloud passing quickly over direct sunlight shining into your living room, motion detection could be activated.

2. Place cameras in areas where people have to walk through, like the stairwell, main hallway or entry

door. That way, an intruder will activate motion detection regardless of where they are headed. Intruders usually go right for the master bedroom, so put a camera near that room or other rooms where you have valuables, like the study.

3. Walk through your house and assess where intruders are most likely to enter, and what path they would

take. Most burglars enter the home through a front or back door, so it’s advisable to place the cameras near those areas.

4. When installing cameras outside, it’s important to keep your front and backyard well-lit for ideal night

vision and motion detection. It’s common for intruders to enter a home through an unlocked garage or by using a garage door opener in an unlocked car located in the driveway.

Avoiding False Triggers

1. A flag or foliage that is blown by the wind - angle the camera so wind-blown objects are out of the

camera’s view.

2. Pets moving in front of the camera - lower the sensitivity level and/or point the camera into areas that

are not particular high-traffic for your pets.

3. Vehicles moving in the background - angle the camera so as to avoid movement in the background.

4. Moving air from a heater or air conditioner - angle the camera away from these sources.

5. Movement reflected off smooth surfaces - lower the sensitivity level and/or avoid pointing the camera

directly at glass surfaces.

Motion Detection is an essential part of your security system and is the main method used to detect when someone is in your home. When motion has been detected, a signal is sent to your DVR that alerts you to a potential threat in your home. It does this in several ways such as activating its internal buzzer, sending an email and sending an alert to your mobile device or computer. You can also trigger the other cameras to start recording.

Bedroom Backdoor

Hallways

Frontdoor

Camera: Privacy Mask

Camera: Select a camera that you would like to edit. Enable Privacy Mask: Click the checkbox to enable.

Using the mouse, click and drag to select the area that you want to enable for a mask (as shown above). Up to four masks can be created (each mask is colour coded) per camera.

Click the “Clear All” button to clear all masks or click on a particular mask to clear.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

The Privacy Mask function can be used if you want to obscure part of your image. You can also use this to minimize false triggers when movement is detected. Up to four masks can be created per camera. Areas obscured by a mask won’t be shown live or recorded.

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Camera: Video Tampering

Camera: Select a camera that you would like to edit. Enable Video Tampering Detection: Click the checkbox to enable. Settings: Here you can define what will happen when the camera you’ve

selected is being tampered with -

Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

the DVR’s internal buzzer, send alerts to the SwannView Plus Windows software (software must be running to receive alerts) and to send an email. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Sensitivity: The sensitivity setting is controlled by a slider, allowing you

to set a value between L (low) and H (high). The closer to H the slider is set, the more sensitive it will be.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Any security system can be vulnerable to attack or image failure. Tamper Proofing can be used in scenarios where someone may cover up the camera’s field of view or if they are attempting to tamper with the video signal.

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Camera: Video Loss

Camera: Select a camera that you would like to edit. Enable Video Loss Alarm: Click the checkbox to enable. Settings: Here you can define what will happen when the camera you’ve

selected has no incoming video signal -

Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Video Loss is regarded as a potential alarm event and is considered to occur any time the DVR doesn’t receive an active video signal on any of its inputs. When an input has no incoming video signal, a “NO VIDEO” message will appear on-screen.

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Camera: Video Quality Diagnostics

Camera: Select a camera that you would like to edit. Enable Video Quality Diagnostics: Click the checkbox to enable. Handling: Click this to instruct the DVR on how to alert you when there

is an error or notification and to set an arming schedule -

Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

Blurred Image: The DVR will alert you if the overall image is blurred.

This can happen if an object is too close to the camera or if someone is intentionally obscuring the image.

Abnormal Brightness: The DVR will alert you if the camera detects a

bright source of light such as a torch or headlights.

Color Cast: The DVR will alert you if the camera detects an unwanted

tint in the image which is caused by a change to the lighting, white balance and if one or more color channels is strong or weak.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Video Quality Diagnostics enables the DVR to alert you if the camera has a blurred image, if there is abnormal brightness in the image or if there is an unwanted tint in the image due to the lighting and white balance of the camera (known as Color Cast).

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If you have a compatible PTZ camera connected to the DVR, use the PTZ controls to move the camera as well as the ability to zoom into an object and to control the level of focus (if available). You can create multiple Preset positions, which can be recalled to focus the camera’s view to a different position within the image. A Pattern can also be created to record the camera’s movement along a predefined path.

Preset: A Preset is a particular position within the image that you would

like the camera to focus on. Up to 255 different Preset positions can be created - see page 19 for more information.

Patrol: Patrol mode instructs the DVR to automatically move the cam-

era according to the Preset positions that have been created. You can increase or decrease the duration before moving to the next Preset position - see page 20 for more information.

Pattern: A Pattern is created by recording the camera’s movements

along a predefined path. This gives you the flexibility to focus the camera’s view on multiple paths within the image automatically - see page

21 for more information.

Linear Scan: A Linear Scan instructs the camera to move in a horizontal

motion - see page 22 for more information.

PTZ Settings: Click this to configure the settings for your PTZ camera.

The DVR supports a number of different PTZ protocols. Consult the user manual included with your camera then match those settings here. Please note, the PTZ functions are dependent on the capabilities of your camera and the protocol that it supports. Not all the functions available will be compatible.

Camera: PTZ

Consult the user manual included with your camera then match those settings here.

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1. Use the PTZ controls to move the camera to the desired focal position.

The Zoom and Focus controls can also be used. You can use the Speed control to determine how fast or slow the camera will move.

2. Each Preset position must be assigned a different number. Click the

Preset dialogue box as illustrated, input a number then click “Enter”. You may want to make note which Preset position is assigned to each number.

3. Click the “Set” button to save. Repeat these steps to create multiple

Preset positions.

Clear: Click this button to delete a Preset position. Clear All: Click this button to delete all Preset positions. PTZ: Click this button to access the full PTZ controls available. To ac-

cess the Preset positions, click the triangle button until you reach the “General” menu (see above). Input a Preset number (click the dialogue box) then click “Call Preset”. The camera will move to the Preset position assigned to that the number.

Click the “X” button to close the PTZ controls when finished.

• Click the “Back” button to go back to the Menu.

Camera: PTZ - Creating a Preset

Click the triangle button until you reach the “General” menu.

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When creating multiple Patrol groups (group 1 is the default), click the Patrol dialogue box and change accordingly. Up to 4 different Patrol groups can be created.

1. Click the “Set” button to create a Patrol.

2. Select a Preset position that you would like to add to the Patrol. The

Preset position will determine the order at which the camera will cycle through the Patrol.

3. The Duration refers to the time span (in seconds) the camera will stay

at the corresponding Preset position. Change accordingly.

4. This defines the speed at which the camera will move from one Pre-

set position to the next.

Add: Click this button to add your Preset position to the Patrol. The Key-

Point will increase each time you add a Preset position.

OK: Click this button to finish. Cancel: Click this button to cancel. Clear: Click this button to delete the selected Patrol group. Clear All: Click this button to delete all Patrol groups. PTZ: Click this button to access the full PTZ controls available. Click

the triangle button until you reach the “General” menu. Select a Patrol group then click “Call Patrol” to start. The camera will move to the first Preset position and then move to the subsequent positions. Click “Stop Patrol” to stop.

Click the “X” button to close the PTZ controls when finished.

• Click the “Back” button to go back to the Menu.

Camera: PTZ - Creating a Patrol

Patrol mode automatically moves the camera using the Preset positions created.

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+ 45 hidden pages

Swann PRO-SERIES HD, PRO HD SERIES Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual