Swann PRO-SERIES HD, PRO HD SERIES Instruction Manual

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PRO-SERIES HD

Digital Video Recorder

INSTRUCTION MANUAL

Important Information

FCC Verification

This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and the receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• These devices may not cause harmful interference

• These devices must accept any interference received, including interference that may cause undesired operation

Important Notice - All jurisdictions have specific laws and regulations

relating to the use of cameras. Before using any camera for any purpose, it is the buyer’s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations.

FCC Regulation (for USA): Prohibition against eavesdropping

Except for the operations of law enforcement officers conducted under

lawful authority, no person shall use, either directly or indirectly, a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation.

Warning - Changes or modifications made to this device not approved

expressly by the party responsible for compliance could void the user’s authority to operate the equipment.

Important Safety Instructions

• Make sure product is fixed correctly and stable if fastened in place

• Do not operate if wires and terminals are exposed

• Do not cover vents on the back of the device and allow adequate space for ventilation

• Only use the power adapter supplied with the DVR

Password Information

To ensure your privacy, this device supports password protection. The default all-access username is admin, the default password is 12345.

To ensure your on-going privacy, we strongly recommend setting a password as soon as possible. Choose something that you’ll remember, but that others would be unlikely to guess.

Important Notice - Do not lose or forget your password. To ensure that

your DVR has the best security possible, password recovery has been designed to be a complicated and time consuming process. Only a select number of staff at Swann Technical Support Telephone Helpdesk can assist. Password retrieval can take several days, which means you will not be able to access your DVR during this time.

Contents

Important Information 2

Contents 3

Chapter 1 - Menu 5

Menu Layout 6

Chapter 2 - Camera Configuration 7

Record: Parameters - Record 8

Record: Parameters - Substream 9

Camera: OSD 10

Camera: Image 11

Camera: Motion 12

Motion Detection Tips 13

Camera: Privacy Mask 14

Camera: Video Tampering 15

Camera: Video Loss 16

Camera: Video Quality Diagnostics 17

Camera: PTZ 18

Camera: PTZ - Creating a Preset 19

Camera: PTZ - Creating a Patrol 20

Camera: PTZ - Creating a Pattern 21

Camera: PTZ - Linear Scan 22

Chapter 3 - Recording Configuration 23

Record: Schedule 24

Record: Advanced 25

Record: Holiday 26

Manual: Record 27

Chapter 4 - Playback 28

Playback: Normal 29

Playback: Event 30

Playback: Tag 31

Playback: Smart 32

Chapter 5 - Export 34

Export: Normal 35

Export: Event 36

Chapter 6 - Configuration 37

Configuration: General - General 38

Configuration: General - DST Settings 39

Configuration: General - More Settings 40

Configuration: Network - Extranet Access 41

Configuration: Network - General 42

Configuration: Network - PPPOE 43

Configuration: Network - NTP 44

Configuration: Network - Email 45

Contents

Configuration: Network - SNMP 46

Configuration: Network - NAT 47

Configuration: Network - More Settings 48

Configuration: Live View - General 49

Configuration: Live View - View 50

Configuration: Exceptions 51

Configuration: User 52

Chapter 7 - System Maintenance 53

System Maintenance: System Info 54

System Maintenance: Log Information 55

System Maintenance: Import/Export 56

System Maintenance: Upgrade 57

System Maintenance: Default 58

System Maintenance: Net Detect 59

System Maintenance: HDD Detect 60

HDD: General 61

HDD: Advanced 62

Manual: Video Quality Diagnostics 63

Warranty Information 64

Helpdesk & Technical Support 65

The Menu is where you control the various actions and options that are available on the DVR. You can also access previously recorded video for playback and to export to a USB storage device such as a flash drive. To maintain system integrity, a firmware upgrade can be performed when available and access to the Shutdown menu to restart or safely turn off the DVR.

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Camera 01

Camera 03 Camera 04

Menu Layout

Playback: Click this to access all Normal and Motion event recordings.

There are several playback modes to choose from, such as Normal, Event, Tag and Smart. You can also play video files that have been exported to a USB storage device such as a flash drive.

Export: Click this to copy or backup footage from the DVR. You’ll need a

compatible USB storage device such as a flash drive to export the data.

Manual: Access manual controls for the recording functions of the DVR. HDD: Where you’ll be able to access information about and adjust the

settings of your hard drive.

Record: Access recording options, such as quality, resolution, bitrate

and the recording schedule.

Camera: Adjust image settings such as brightness and contrast and

access to Video Quality Diagnostics to alert you to blurred images and abnormal brightness. Controls for Motion, Privacy Mask and Video Tampering are also available here.

Configuration: Access and configure many settings of the DVR, includ-

ing your network settings, adjusting the time & date and creating or altering user accounts.

Maintenance: For accessing system information, log information and to

upgrade the firmware.

Shutdown: To shutdown, reboot or log out of the DVR.

To shutdown or reboot the DVR, or simply log out of the current user account, click the “Shutdown” button. To ensure the integrity of your data and recordings, always select “Shutdown” when powering off the DVR.

To access the Menu, right-click the mouse then select “Menu”. Hover the mouse cursor over each button to display a description. To exit the Menu click “Exit” or right-click the mouse.

Camera Configuration

The camera configuration options are available in the “Record” and “Camera” menus that are accessible from the Menu. You can change the resolution and bitrate as well as image settings for brightness and contrast. The DVR has several controls for Motion, Video Tampering, Video Loss and Video Quality Diagnostics as well as the ability to apply one or more masks for privacy.

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Record: Parameters - Record

Camera: Select a camera that you would like to edit. Stream Type: By default “Video” is selected. Select “Video & Audio” if

you have an audio source connected to the DVR’s audio input.

Resolution: The default resolution is 1920 x 1080. Frame Rate: The number of frames per second (fps) that the DVR will

record. The default is 12fps but can be changed to Full Frame when selecting a lower resolution.

Video Quality: The amount of data the DVR will use to record video. Low-

ering the quality reduces the file size of each video saved.

Pre-record: By default the DVR will record 5 seconds before an event

occurs. This reduces the chance of an event not being recorded. We recommend changing this to 10 seconds (10s).

Post-record: Same as above but the DVR will continue recording after

an event has occurred. 30 seconds (30s) is the recommended length.

Expired Time (day): Determines how long the video footage will remain

on the hard drive without it being overwritten.

Record Audio: Click the checkbox to enable when selecting “Video &

Audio” for the stream type.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

The Parameters function allows you to change the resolution and bitrate for each camera connected. By default the resolution is 1920 x 1080 which fits in with the capabilities of the provided cameras.

Record: Parameters - Substream

Camera: Select a camera that you would like to edit. Stream Type: By default “Video” is selected. Select “Video & Audio” if

you have an audio source connected to the DVR’s audio input.

Resolution: The default streaming resolution is 352 x 240. You can se-

lect a higher resolution to increase the streaming quality (up to 960 x

480) or you can select a lower resolution (176 x 120 or 320 x 240) if you’re having issues streaming live video from your DVR to your mobile device or computer via SwannView Plus.

Frame Rate: The default frame rate for streaming is 30fps for NTSC and

25fps for PAL. You can change this to 12fps or 6fps to reduce the amount of data required.

Video Quality: The amount of data the DVR will use to stream live video.

Lowering the quality reduces the amount of data required.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

The Substream menu gives you control on how video is streamed to your mobile device or computer using the SwannView Plus app and Windows software. You can change the resolution and bitrate if you’re having issues streaming live video from your DVR.

Camera: OSD

Camera: Select a camera that you would like to edit. Camera Name: Select a name for the camera you’ve selected. It can be

up to 32 characters in length.

Display Name: This is enabled by default. Click the checkbox if you don’t

want the camera name displayed.

Display Date: This is enabled by default. Click the checkbox if you don’t

want the date displayed.

Display Week: This is enabled by default. Click the checkbox if you don’t

want the day displayed.

Date Format: Select how you would like the date to be displayed. Time Format: Choose between “12-hour” and “24-hour” time. Display Mode: Select how you would like the on-screen display to ap-

pear on-screen. It’s worth having a look at the different settings available to see what best fits.

OSD Font: Select a different font size for the on-screen display.

Use the mouse to click and drag the display name and date to the desired position.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

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Camera: Image

Camera: Select a camera that you would like to edit. Time Segment 1 & 2: This function gives you the ability to assign a par-

ticular pre-set mode or customised settings for two time segments. For example, one time segment for day time and the second time segment for night time.

Mode: You can select from a number of different pre-set modes. Brightness: This changes how light the image appears to be. Contrast: This increases the difference between the blackest black and

the whitest white in the image. Don’t set the contrast too high as it will degrade the image quality.

Saturation: This alters how much colour is displayed in the image. The

higher the saturation, the more bright and vivid colours will appear.

Hue: This changes the colour mix of the image. Sharpness: Increase or decrease the overall sharpness of the image.

Increasing the sharpness will also increase the level of video noise that is visible.

Denoising: This will reduce the overall noise content in the image.

Please note, any changes made to image settings will affect your recordings.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

You can adjust the various image settings available to help fine-tune the Motion sensitivity. At night, images that you see from the camera may seem to flicker or have increased noise. By tweaking the image settings, you can eliminate noise and increase image quality.

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Camera: Motion

Camera: Select a camera that you would like to edit. Enable Motion Detection: Click the checkbox to enable. Settings: Here you can define what will happen when the camera you’ve

selected has detected movement -

Trigger Channel: Select additional cameras to start recording. Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

the DVR’s internal buzzer, send alerts to the SwannView Plus Windows software (software must be running to receive alerts) and to send an

email. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Sensitivity: This setting is controlled by a slider, allowing you to set a

value between L (low) and H (high). The closer to H the slider is set, the more sensitive the detection will be.

The entire view of the camera is enabled, however you can select certain areas if you wish. Using the mouse, click the “Clear” button then click and drag to select the area that you want to enable. To enable the entire view of the camera, click the “Full Screen” button.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Whether you’re waiting for an expected event, hoping you don’t spot an unwelcome visitor, or just curious about what happens when you’re not around, Motion can be configured to record video and to alert you when movement is detected.

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Motion Detection Tips

Placement of the cameras

1. Keep cameras 10 to 15 feet (3 to 4 metres) away from heating vents, where the sunlight shines in, and

radiators. If a camera detects a swift change in motion, even that of a cloud passing quickly over direct sunlight shining into your living room, motion detection could be activated.

2. Place cameras in areas where people have to walk through, like the stairwell, main hallway or entry

door. That way, an intruder will activate motion detection regardless of where they are headed. Intruders usually go right for the master bedroom, so put a camera near that room or other rooms where you have valuables, like the study.

3. Walk through your house and assess where intruders are most likely to enter, and what path they would

take. Most burglars enter the home through a front or back door, so it’s advisable to place the cameras near those areas.

4. When installing cameras outside, it’s important to keep your front and backyard well-lit for ideal night

vision and motion detection. It’s common for intruders to enter a home through an unlocked garage or by using a garage door opener in an unlocked car located in the driveway.

Avoiding False Triggers

1. A flag or foliage that is blown by the wind - angle the camera so wind-blown objects are out of the

camera’s view.

2. Pets moving in front of the camera - lower the sensitivity level and/or point the camera into areas that

are not particular high-traffic for your pets.

3. Vehicles moving in the background - angle the camera so as to avoid movement in the background.

4. Moving air from a heater or air conditioner - angle the camera away from these sources.

5. Movement reflected off smooth surfaces - lower the sensitivity level and/or avoid pointing the camera

directly at glass surfaces.

Motion Detection is an essential part of your security system and is the main method used to detect when someone is in your home. When motion has been detected, a signal is sent to your DVR that alerts you to a potential threat in your home. It does this in several ways such as activating its internal buzzer, sending an email and sending an alert to your mobile device or computer. You can also trigger the other cameras to start recording.

Bedroom Backdoor

Hallways

Frontdoor

Camera: Privacy Mask

Camera: Select a camera that you would like to edit. Enable Privacy Mask: Click the checkbox to enable.

Using the mouse, click and drag to select the area that you want to enable for a mask (as shown above). Up to four masks can be created (each mask is colour coded) per camera.

Click the “Clear All” button to clear all masks or click on a particular mask to clear.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

The Privacy Mask function can be used if you want to obscure part of your image. You can also use this to minimize false triggers when movement is detected. Up to four masks can be created per camera. Areas obscured by a mask won’t be shown live or recorded.

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Camera: Video Tampering

Camera: Select a camera that you would like to edit. Enable Video Tampering Detection: Click the checkbox to enable. Settings: Here you can define what will happen when the camera you’ve

selected is being tampered with -

Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

the DVR’s internal buzzer, send alerts to the SwannView Plus Windows software (software must be running to receive alerts) and to send an email. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Sensitivity: The sensitivity setting is controlled by a slider, allowing you

to set a value between L (low) and H (high). The closer to H the slider is set, the more sensitive it will be.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Any security system can be vulnerable to attack or image failure. Tamper Proofing can be used in scenarios where someone may cover up the camera’s field of view or if they are attempting to tamper with the video signal.

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Camera: Video Loss

Camera: Select a camera that you would like to edit. Enable Video Loss Alarm: Click the checkbox to enable. Settings: Here you can define what will happen when the camera you’ve

selected has no incoming video signal -

Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Video Loss is regarded as a potential alarm event and is considered to occur any time the DVR doesn’t receive an active video signal on any of its inputs. When an input has no incoming video signal, a “NO VIDEO” message will appear on-screen.

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Camera: Video Quality Diagnostics

Camera: Select a camera that you would like to edit. Enable Video Quality Diagnostics: Click the checkbox to enable. Handling: Click this to instruct the DVR on how to alert you when there

is an error or notification and to set an arming schedule -

Arming Schedule: Adjust your arming schedule by selecting a start day

and a time period (24-hour time). Use the “Copy” function to apply all settings to the other cameras. Don’t forget to click “Apply” to save settings. Click “OK” to exit.

Linkage Action: Options available are full screen monitoring, enabling

Blurred Image: The DVR will alert you if the overall image is blurred.

This can happen if an object is too close to the camera or if someone is intentionally obscuring the image.

Abnormal Brightness: The DVR will alert you if the camera detects a

bright source of light such as a torch or headlights.

Color Cast: The DVR will alert you if the camera detects an unwanted

tint in the image which is caused by a change to the lighting, white balance and if one or more color channels is strong or weak.

• Click the “Restore” button to revert back to default settings.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Video Quality Diagnostics enables the DVR to alert you if the camera has a blurred image, if there is abnormal brightness in the image or if there is an unwanted tint in the image due to the lighting and white balance of the camera (known as Color Cast).

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If you have a compatible PTZ camera connected to the DVR, use the PTZ controls to move the camera as well as the ability to zoom into an object and to control the level of focus (if available). You can create multiple Preset positions, which can be recalled to focus the camera’s view to a different position within the image. A Pattern can also be created to record the camera’s movement along a predefined path.

Preset: A Preset is a particular position within the image that you would

like the camera to focus on. Up to 255 different Preset positions can be created - see page 19 for more information.

Patrol: Patrol mode instructs the DVR to automatically move the cam-

era according to the Preset positions that have been created. You can increase or decrease the duration before moving to the next Preset position - see page 20 for more information.

Pattern: A Pattern is created by recording the camera’s movements

along a predefined path. This gives you the flexibility to focus the camera’s view on multiple paths within the image automatically - see page

21 for more information.

Linear Scan: A Linear Scan instructs the camera to move in a horizontal

motion - see page 22 for more information.

PTZ Settings: Click this to configure the settings for your PTZ camera.

The DVR supports a number of different PTZ protocols. Consult the user manual included with your camera then match those settings here. Please note, the PTZ functions are dependent on the capabilities of your camera and the protocol that it supports. Not all the functions available will be compatible.

Camera: PTZ

Consult the user manual included with your camera then match those settings here.

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1. Use the PTZ controls to move the camera to the desired focal position.

The Zoom and Focus controls can also be used. You can use the Speed control to determine how fast or slow the camera will move.

2. Each Preset position must be assigned a different number. Click the

Preset dialogue box as illustrated, input a number then click “Enter”. You may want to make note which Preset position is assigned to each number.

3. Click the “Set” button to save. Repeat these steps to create multiple

Preset positions.

Clear: Click this button to delete a Preset position. Clear All: Click this button to delete all Preset positions. PTZ: Click this button to access the full PTZ controls available. To ac-

cess the Preset positions, click the triangle button until you reach the “General” menu (see above). Input a Preset number (click the dialogue box) then click “Call Preset”. The camera will move to the Preset position assigned to that the number.

Click the “X” button to close the PTZ controls when finished.

• Click the “Back” button to go back to the Menu.

Camera: PTZ - Creating a Preset

Click the triangle button until you reach the “General” menu.

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When creating multiple Patrol groups (group 1 is the default), click the Patrol dialogue box and change accordingly. Up to 4 different Patrol groups can be created.

1. Click the “Set” button to create a Patrol.

2. Select a Preset position that you would like to add to the Patrol. The

Preset position will determine the order at which the camera will cycle through the Patrol.

3. The Duration refers to the time span (in seconds) the camera will stay

at the corresponding Preset position. Change accordingly.

4. This defines the speed at which the camera will move from one Pre-

set position to the next.

Add: Click this button to add your Preset position to the Patrol. The Key-

Point will increase each time you add a Preset position.

OK: Click this button to finish. Cancel: Click this button to cancel. Clear: Click this button to delete the selected Patrol group. Clear All: Click this button to delete all Patrol groups. PTZ: Click this button to access the full PTZ controls available. Click

the triangle button until you reach the “General” menu. Select a Patrol group then click “Call Patrol” to start. The camera will move to the first Preset position and then move to the subsequent positions. Click “Stop Patrol” to stop.

Click the “X” button to close the PTZ controls when finished.

• Click the “Back” button to go back to the Menu.

Camera: PTZ - Creating a Patrol

Patrol mode automatically moves the camera using the Preset positions created.

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1. Use the PTZ controls to move the camera to the desired start position.

The Zoom and Focus controls can also be used. You can use the Speed control to determine how fast or slow the camera will move.

2. Click the “Start” button to create a Pattern (only 1 pattern is support-

ed). As you move the camera to the desired areas within the image, the DVR will record the exact movements that you make.

Stop: Click this button when you have finished creating a Pattern. Clear All: Click this button to delete a Pattern. PTZ: Click this button to access the full PTZ controls available. To ac-

cess the Pattern function, click the triangle button until you reach the “General” menu (see above). Click “Call Pattern” to start. The camera will move to the start position and then move along its predefined path.

Click “Stop Pattern” to stop. Click the “X” button to close the PTZ controls when finished.

• Click the “Back” button to go back to the Menu.

Camera: PTZ - Creating a Pattern

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Click the triangle button until you reach the “General” menu.

1. Use the Left PTZ control to move the camera to the desired location

where you want to set the limit then click “Left Limit”.

2. Use the Right PTZ control to move the camera to the desired location

where you want to set the limit then click “Right Limit”.

PTZ: Click this button to access the full PTZ controls available. To ac-

cess the Linear Scan function, click the triangle button until you reach the “One-touch” menu (see above). Click “Linear Scan” to start. The camera will move horizontally from left to right according to the limits that have been set.

Click the “X” button to close the PTZ controls when finished. Click “Stop” to stop the Linear Scan.

• Click the “Back” button to go back to the Menu.

Camera: PTZ - Linear Scan

Click the triangle button until you reach the “One-touch” menu.

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1 2

Recording Configuration

The recording configuration options are available in the “Record” menu that is accessible from the Menu. From here you can access and change the recording schedule (default is 24/7 Motion Detection recording) for each camera connected as well as enabling a schedule when holidays are taken.

Record: Schedule

Camera: Select a camera that you would like to edit. Enable Schedule: This is enabled by default. Edit: Click this to edit the schedule. You can set a schedule for one or

more days and different starting and ending times. You also have the choice of selecting from one or more event types.

Continuous: The DVR will constantly record for any given period. Motion: This is the default recording schedule. The DVR will only record

when it detects something moving in front of one or more cameras.

None: As the name suggests, the DVR will not record anything.

The Alarm, M | A and M & A event types are not available on this DVR. To edit the recording schedule, select the event type then move the pen

tool over the schedule. Click and hold the mouse then drag the pen tool

over the time segments that you want to change. You can also edit each time segment individually.

In the above example, a Continuous recording schedule has been created for 012:00 a.m. to 08:00 a.m. then 06:00 p.m. to 012:00 a.m. and a Motion recording schedule for 08:00 a.m. to 06:00 p.m. Monday to Sunday.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

By default, a Motion schedule has been enabled for each connected camera. You can however change the schedule according to what fits in with your needs. The schedule is presented as a 24-hour 7 days a week grid and is colour coded to represent the event type.

Record: Advanced

With the Overwrite function enabled, the DVR will record over previously saved files stored on the hard drive. The DVR will always record over the oldest files on your hard drive first.

It’s advisable to leave this function enabled as the DVR will always be able to record events as they happen. However it does mean that you’ll need to get important events backed up before they are overwritten.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Record: Holiday

Holiday schedules (up to 32) can be created by date, week or by the month. When creating multiple schedules, the holiday with the highest priority must be created first.

1. Edit: Click this to begin.

2. Holiday Name: Choose a title for the holiday period in question.

3. Enable: Click the checkbox to enable.

4. Mode: Select by date, week or month.

5. Start Date: Select a start date.

6. End Date: Select an end date.

• Don’t forget to click “Apply” to save settings.

• Click “OK” to exit.

• Click the “Back” button to go back to the Menu.

There are times when you don’t want the DVR to record using its default recording schedule. Perhaps you require it to record more, or less, or just at different times. The Holiday function allows you to define periods of time where the DVR will employ an alternative recording mode.

Manual: Record

The green “ON” button indicates that each camera has a recording schedule enabled. The red “OFF” button indicates that each camera has no recording schedule enabled and the yellow “ON” button indicates that each camera is recording manually. Click the button next to each camera to change the recording status.

Continuous: The DVR will constantly record for any given period. Motion Detection: This is the default recording schedule. The DVR will

only record when it detects something moving in front of one or more cameras.

• Click the “Back” button to go back to the Menu.

This particular function allows you to override any default recording schedule in place. The recording schedule for each camera connected can be changed.

Playback

The Playback function gives you the ability to search and play previously recorded videos that are stored on the DVR’s hard drive. You have the choice of selecting either Normal, Event, Tag or Smart Playback. When playing videos, you can add Tags to help you identify people or objects and you can then do a search on those Tags.

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Playback: Normal

1. Mute: Mutes audio playback.

2. Start clipping: This button allows you to set mark in and out points on

your video which you can then export to a USB storage device such as a flash drive. When you have selected a video to play, press this button at the mark in point and press it again at the mark out point.

3. Save clip(s): Click this to save your clip(s) to a USB storage device. Al-

ternatively right-click the mouse to exit then click “Yes” to save. Select the save location then click “Export”. Click “OK” to confirm.

4. Add default tag: Tagging allows you to record information such as

location or people within the video. Multiple tags can be added.

5. Add customized tag: As above but you can choose your own tag name.

6. Tag management: This allows you to edit or delete tags that you have

added to the video.

7. Zoom In: Click this to enter digital zoom mode. Click the video then

use the PIP (picture-on-picture) screen on the bottom right to select a different area to zoom in to. Right-click to exit.

8. Play controls: These are your play, pause, rewind, forward, previous

day and next day controls.

9. Zoom In/Out: Zoom in and out of the timeline for precise control.

Select from one or more camera(s) that you would like to display for playback.

The coloured dates indicate video that is recorded on those particular days. Click the “Play” button or doubleclick a date to play.

Normal Playback gives you the ability to play video from one or more camera(s) on a given day. The blue segments located on the timeline (underneath the video) indicate a Normal recording and the red segments indicate an Event recording.

Camera 01

23-11-2015 10:25:17 Mon

1 2 3 4 5 6 7 8 9

Playback: Event

1. Mute: Mutes audio playback.

2. Start clipping: This button allows you to set mark in and out points on

3. Save clip(s): Click this to save your clip(s) to a USB storage device. Al-

ternatively right-click the mouse to exit then click “Yes” to save. Select the save location then click “Export”. Click “OK” to confirm.

4. Add default tag: Tagging allows you to record information such as

location or people within the video. Multiple tags can be added.

5. Add customized tag: As above but you can choose your own tag name.

6. Tag management: This allows you to edit or delete tags that you have

added to the video.

7. Zoom In: Click this to enter digital zoom mode. Click the video then

use the PIP (picture-on-picture) screen on the bottom right to select a different area to zoom in to. Right-click to exit.

8. Play controls: These are your play, pause, rewind, forward, previous

day and next day controls.

9. Zoom In/Out: Zoom in and out of the timeline for precise control.

Select from one or more camera(s) that you would like to search on. Select a start time & date and end time & date then click the “Search” button. The DVR will start searching and will then display videos fitting your search criteria. Double-click a file to play.

You can change the Pre-play and Post-play times according to your needs. Click “Back” to commence a new search.

Event Playback gives you the ability to search for video footage that has one or more events over a set period of time. For example, from October to November with a start and end time of your choice.

Camera 02

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1 2 3 4 5 6 7 8 9

Playback: Tag

1. Mute: Mutes audio playback.

2. Start clipping: This button allows you to set mark in and out points on

3. Save clip(s): Click this to save your clip(s) to a USB storage device. Al-

ternatively right-click the mouse to exit then click “Yes” to save. Select the save location then click “Export”. Click “OK” to confirm.

4. Tag management: This allows you to edit or delete tags that you have

added to the video.

5. Zoom In: Click this to enter digital zoom mode. Click the video then

use the PIP (picture-on-picture) screen on the bottom right to select a different area to zoom in to. Right-click to exit.

6. Play controls: These are your play, pause, rewind, forward, previous

day and next day controls.

7. Zoom In/Out: Zoom in and out of the timeline for precise control.

Tag Playback will isolate events based on the Tag information that has been applied to a particular video. In both Normal and Event Playback modes, you can apply Tags to what is happening onscreen. For example, each time a particular person appears within the video, you can add a Tag to make it easier to search and find videos with that person.

Select from one or more camera(s) that you would like to search on. Input the Tag name (be careful as it is case sensitive), select a start time & date and end time & date then click the “Search” button. A list of videos fitting your search criteria will be shown. Double-click a file to play. Click the “Back” button to search again.

1 2 3 4 5 6 7

Camera 01

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Playback: Smart

Smart Playback allows you to define a specific area of the video which then makes it easier to find what you are searching for. For example, you may have movement on the lefthand side of a room, but you want to see what is happening on the right-hand side. Define an area where required then search to play video based on the defined area.

The green segments located on the timeline (underneath the video), indicate sections that match your Smart Playback search criteria. This will change each time you define an area to search for.

1. Smart: Click this to access the Smart Playback controls - see page 33

for more information.

2. Stop: Click this to stop playing the video.

3. Pause & Play: Click this to pause or play the video.

4. Zoom In/Out: Zoom in and out of the timeline for precise control.

Select from one or more camera(s) that you would like to display for playback.

Camera 01

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241 3

The coloured dates indicate video that is recorded on those particular days. Click the “Play” button or doubleclick a date to play.

Playback: Smart (cont.)

1. Click “Clear All” to remove the current defined area.

2. Click and drag to select the area that you want to define. Multiple ar-

eas can be defined. Click the “Search” button to start searching. The video will automatically start playing. Sections not matching your

search criteria will play at a faster speed. Sections that match your defined area will play at normal speed. Repeat the above steps to define a new area.

23-11-2015 10:42:58 Mon

Camera 01

23-11-2015 10:42:58 Mon

Camera 01

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Export

The Export function gives you the ability to save important events to a USB storage device such as a flash drive. As the Overwrite option is enabled by default, it’s important to backup these important events before they are overwritten. You can play these video files either on your DVR or your computer.

Analog: Click this to select all cameras or select one or more cameras

to search on.

Record Mode: The record mode is “Normal” and cannot be changed. Record Type: Select the type of video that you would like to export or

leave the default selection. The Alarm, Motion | Alarm and Motion & Alarm event types are not available on this DVR.

File Type: Select if you would like to export “Unlocked” or “Locked” vid-

eo files or leave the default selection.

Start Time: Select your start date & time. End Time: Select your end date & time.

Click the “Search” button to display files matching your search criteria.

1. Double-click a file to play.

2. Use the checkbox to select files that you want to export.

3. Click the “Export” button, select a save location then click “Export”

again.

4. You have the choice of exporting a video file or player program. You

can use the player program to play the video file on your computer.

5. Click “OK” to confirm.

6. Click “OK” to finish and right-click to exit.

• Click the “Back” button to go back to the Menu.

Export: Normal

Video files fitting your search criteria will be displayed. A thumbnail is visible displaying the first frame of the file.

Camera 01

23-05-2015 3:19:52 Mon

This function is specific to exporting Motion events only.

Major Type: Leave this on “Motion”. Start Time: Select your start date & time. End Time: Select your end date & time. Analog: Click this to select all cameras or select one or more cameras

to search on. Click the “Search” button to display files matching your search criteria.

1. Click the checkbox to select a video. You can click the “Details” button

to display a thumbnail of the video. Double-click the file to play.

2. Click the “Quick Export”, select a save location then click “Export”.

3. You have the choice of exporting a video file or player program. You

can use the player program to play the video file on your computer.

4. Click “OK” to confirm.

5. Click “OK” to finish and right-click to exit.

• Click the “Back” button to go back to the Menu.

Export: Event

Configuration

The options available give you complete control on how the DVR is configured and how it operates. Some of the options such as Resolution, Time Zone, Email, Password creation and Daylight Saving are configured during the Setup Wizard. For experienced network users, the DVR provides options that can be configured to suite your particular requirements.

Language: The language that the DVR’s menus, alerts and other com-

munications will use. Multiple languages are available.

Resolution: Set the output resolution of the DVR according to the display

that is connected. Check the documentation included with your display to see the maximum resolution supported.

Time Zone: Set this to the Time Zone where you happen to be. For exam-

ple, people in the Australian Eastern Time zone (Canberra, Sydney and Melbourne) choose GMT+10:00, whilst the Eastern Standard Time zone (USA and Canada) choose GMT-05:00 (GMT stands for Greenwich Mean Time - it’s the baseline that keeps all the different time zones in sync).

Date Format: The format the date will be displayed. System Date: You can manually set the date if it is incorrect.

System Time: You can manually set the time if it is incorrect. Mouse Pointer Speed: Move the slider to increase or decrease the

mouse pointer speed.

Enable Wizard: The DVR will automatically run the Setup Wizard when

it is turned on. The Setup Wizard itself contains the option to disable it.

Enable Password: When enabled, the DVR will require a password to

access the Menu.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: General - General

The settings for Language, Resolution, Time Zone, System Date & Time and Daylight Saving (DST) are configured during the Setup Wizard.

Enable DST: Enable this setting if you would like the DVR to adjust the

time when Daylight Saving begins.

From & To: Here you can define when Daylight Saving applies to your

location. There are many different standards for Daylight Saving, which can vary dramatically even in the same time zone, so you’ll need to tell the DVR when it applies to you.

DST Bias: This refers to the difference in minutes, between Coordinated

Universal Time (UTC) and the local time. Select the time that Daylight Saving has increased by in your time zone.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: General - DST Settings

Device Name: The name that the DVR considers to be its own and what

it will use to register an IP address with your router. You can change this to something more relevant or leave the default name.

Device No.: The device number of the DVR. We recommend that you

leave the default setting.

Auto Logout: Here you can change the time the DVR will exit the Menu

if there is no activity.

Menu Output Mode: The Menu will always appear on the display the DVR

is connected to.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: General - More Settings

For now, ignore the “Current State:ERROR” message that appears. This will change when the DVR has confirmed your account details.

To create an account, go to (www.swanndvr.com) and click the “Regis- tration” button. Follow the prompts to create your account.

Enable DDNS: Click the checkbox to enable. DDNS Type: SwannDNS is automatically selected. Device Domain Name: Enter the domain name that is hosted on your

account. For example, username.swanndvr.net.

User Name: Enter the username (host name) for your account. Password: Enter the password for your account.

Click the “Test” button to confirm your account details. After a short moment you should see “Current State:OK”.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - Extranet Access

Prior to developing our SwannLink P2P technology, our SwannDNS service was used to connect to your DVR remotely. This service is still active and we recommend creating an account as a means of backup.

NIC Type: The DVR has the ability to connect to your network at various

speeds and can adjust itself accordingly.

Enable DHCP: Your router will automatically assign an IP address. IPv4 Address: The DVR uses IPv4 addressing, which consists of four

groups of numbers between 0 and 255, separated by periods.

IPv4 Subnet Mask: This will be formatted in a similar way to the IP ad-

dress. For example, four numbers up to 255 separated by periods.

IPv4 Default Gateway: This allows the DVR to connect to the Internet. IPv6 Address 1/2 & Default Gateway: IPv6 is the latest revision of the

Internet Protocol (IP). It will eventually replace the older IPv4 system.

MAC Address: The MAC (Media Access Control) address is hardwired

into the hardware and can’t be changed.

MTU (Bytes): The MTU (Maximum Transmission Unit) is the size of the

largest datagram that can be sent over a network.

Preferred DNS Server: A DNS (Domain Name System) server is used to

translate a website address to its IP address.

Alternate DNS Server: A backup DNS server. UID: The UID is used to access the DVR from SwannView Plus on your

mobile device or computer.

Send UID: Click this button to send the UID to your email address.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - General

Network configuration is not required when using SwannLink P2P for local or remote access. All that is required is a physical connection to your router or wireless access point. Most of the settings here are recommended for advanced users only.

PPPOE is an advanced protocol that allows the DVR to be directly connected to the Internet via a DSL modem. This is an option for advanced users only.

Username: Enter the username for your DSL account provider. Password: Enter the password for your DSL account provider.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - PPPOE

The NTP (Network Time Protocol) function allows the DVR to automatically sync its clock with an on-line server and gives it the ability to constantly have an accurate time setting. Obviously this is very important for a security system and is enabled by default. We don’t recommend changing any of the default settings.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - NTP

Enable Attached Picture: When enabled, the DVR will attach three small

images when sending an email, each time there is an event alert such as Motion Detection.

Interval: The length of time that must elapse after the DVR sends an

email before it will send another. Adjust accordingly.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - Email

As you would have configured an email account for the DVR during the Setup Wizard, an explanation of the various functions available will not be covered here. However, there are two options that were not available to select during the configuration.

SNMP (Simple Network Management Protocol) is an Internet protocol for managing devices over an IP network. It is mainly used in network management systems to monitor network attached devices. For the day-to-day function of the DVR, SNMP is not required to be enabled.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - SNMP

In most circumstances there is no need to change the settings here. The following is for advanced users only.

Enable UPnP: Click the checkbox to enable. HTTP Port: This port is used to log into your DVR via your network or

remotely. The default port number (85) is seldom used by other devices, however if you have another device using this port, you may need to change it. An alternative port number to use is 90. Make sure that the number used for the “External Port” and “Internal Port” both match, otherwise the UPnP function will not work.

RTSP Port: This port is used to stream real-time images to your mobile

device. If you’re having issues streaming video to your mobile device or your mobile service provider is blocking access, we recommend to change this to 5554. Do not change this if everything is working ok.

Server Port: This is the internal port that the DVR will use to send infor-

mation through. This particular port number (8000) is not used by many devices, however if you have another DVR-like device, you may need to change it. An alternative port number to use is 9000. Make sure that the number used for the “External Port” and “Internal Port” both match, otherwise the UPnP function will not work.

HTTPS Port: Basically the same as HTTP Port but with an additional

layer of security. The default port number (443) is seldom used by other devices. Make sure that the number used for the “External Port” and “Internal Port” both match, otherwise the UPnP function will not work.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - NAT

Alarm Host IP: This feature is not supported. Alarm Host Port: This feature is not supported. Multicast IP: This feature is not supported.

Any changes to the “Server Port”, “HTTP Port” and “RTSP Port” on the previous tab will be reflected here.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Network - More Settings

Video Output Interface: As the DVR has a VGA and HDMI output, this

cannot be changed.

Live View Mode: 3 x 3 is the default mode and will display up to 8 video

channels on-screen. Selecting 1 x 1 will display the first video channel full-screen. Other views available are 2 x 2, 1 + 5 and 1 + 7.

Dwell Time: The time in seconds to dwell on a video channel when en-

abling “Start Auto-switch” on the Live View Menu Bar. This only works when Live View mode is set to 1 x 1.

Enable Audio Output: Click the checkbox to enable the audio output

connection on the DVR.

Event Output: All Events will display on the DVR’s VGA or HDMI output. Full Screen Monitoring Dwell Time: The time in seconds to display an

Event screen.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Live View - General

In the View tab, you can change the display order of each camera connected.

1. Select an available viewing window on the right-hand side.

2. Double-click one of the cameras available. That camera will be placed

in the viewing window that you selected.

3. Select the Live View mode that you would like to change.

4. Press the “Start live view of all channels” button to start the Live View

of all cameras connected to the DVR. Press the “Stop live view of all channels” button to stop the Live View of all cameras connected to the DVR. Please note, pressing the “Stop live view of all channels” button means you will not see a real-time image in Live View mode.

5. When selecting different Live View modes, you can click the “Next”

and “Previous” buttons to change the viewing windows available. The page numbers displayed will change depending on which Live View mode you have selected.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Live View - View

3 4 5

Enable Event Hint: When an Event occurs, a message will appear on-

screen. Click this if you wish to disable on-screen messages.

Event Hint Settings: You can select which Event messages will appear

on-screen.

Exception Type: Select the Event type you’d like the DVR to react to - HDD Full: As the name suggests, this Event occurs when the hard drive

has run out of space. This Event type becomes redundant as “Overwrite” is enabled by default - see page 25 for more information.

HDD Error: When the DVR has difficulty accessing the hard drive. Network Disconnected: When the DVR has difficulty connecting to the

Internet.

IP Conflicted: When the DVR detects a conflicting IP address.

Illegal Login: When the DVR detects an incorrect login. Input/recording resolution mismatch: When the camera connected is

not capable of matching the recording resolution selected.

Record Exception: When there is one or more errors during capture

such as a hard drive failure or if the hard drive quota has been changed.

Audible Warning: This will enable the DVR’s internal buzzer. Alert CMS Software: This will alert the SwannView Plus Windows soft-

ware that’s installed on your computer.

Send Email: The DVR will send an email alert.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: Exceptions

An Exception is any deviation from the DVR’s normal behaviour. The DVR can alert you in multiple ways such as sending an email, alerting you via the SwannView Plus Windows software and activating its internal buzzer.

We recommend enabling password protection for the admin account as it has access to all aspects of the DVR’s operation.

1. Click “Edit” to change the password. Input your old password, enable

“Change Password” and then input your new password. Click “OK” to save.

2. If you have multiple user accounts that you have setup, click “Delete”

to remove them.

3. Click the “Add” button to setup additional users. You can setup multi-

ple admin accounts or guest accounts. Guest accounts are restricted to a limited amount of options only.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

Configuration: User

System Maintenance

System Maintenance gives you an overview of the various settings and options that have been selected for the DVR to function. Each action that the DVR performs as well as events detected are logged, which you can search, view and export. You can also install a firmware upgrade when available, format the hard drive and perform a factory reset in case of error.

In most circumstances, the information here and in the subsequent tabs will not be needed for general use of the DVR, however one of our Swann Helpdesk & Technical Support staff may ask you to access this if you call for assistance.

• Click the “Back” button to go back to the Menu.

System Maintenance: System Info

Log Search

1. Select the search conditions to refine your search including the start

& end time, Major Type and Minor Type.

2. Click the “Search” button to start searching the log files.

3. The matched log files will be displayed. Up to 2000 log files will be

displayed first.

4. Double-click a file to view detailed information contained in the log.

5. Insert your USB storage device to the USB port.

6. Click the “Export” button, select a save location then click “Export”

again.

Log Export

1. To export all log files without searching, click the “Log Export” tab.

2. Select your hard drive then click the “Export” button.

3. Insert your USB storage device to the USB port.

4. Select a save location then click “Export” again.

• Click the “Back” button to go back to the Menu.

System Maintenance: Log Information

Each action that the DVR performs as well as events detected are logged, which you can search, view and export to a USB storage device.

Exporting your configuration settings

1. Insert your USB storage device to the USB port.

2. Select a save location then click “Export”. Importing your configuration settings

1. Insert your USB storage device to the USB port.

2. Select the location of the file then click “Import”. The DVR will now

restart to apply your settings.

• Click the “Back” button to go back to the Menu.

System Maintenance: Import/Export

This function gives you the option to import or export your current configuration settings. This comes in handy as it will save you time configuring the DVR after performing a factory reset.

When new firmware is released, you can use this function to install the upgrade.

1. Insert your USB storage device to the USB port.

2. Select the location of the file then click “Upgrade”. The DVR will re-

start when finished.

FTP: We don’t recommend using this option in case the DVR is discon-

nected from your network during the upgrade.

• Click the “Back” button to go back to the Menu.

System Maintenance: Upgrade

This functions allows you to factory reset the DVR in case of error. There are two options available.

1. The first option will reset all parameters including network and user

settings.

2. The second option will reset all parameters except network and user

settings. The DVR will restart after pressing the “OK” button.

• Click the “Back” button to go back to the Menu.

System Maintenance: Default

• Click the “Back” button to go back to the Menu.

System Maintenance: Net Detect

The Net Detect function allows you to check network traffic and to obtain real-time information from the DVR such as sending and receiving, network detection and network status.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

System Maintenance: HDD Detect

This function displays technical information of the hard drive installed as well as the ability to detect bad sectors (a bad sector is simply a cluster of storage space that appears to be defective).

Add: Create a folder on your NAS device to save to. Select “NAS”, input

the IP address of your NAS device then click the “Search” button. If your NAS device uses the iSCSI protocol select “IP SAN”. Select the folder that you created then click “OK” to continue.

Init: Click the hard drive’s checkbox to select then click this button to

format. A message will appear noting that all data will be erased. Make sure you backup your hard drive if required before formatting. Click “OK” to continue.

• Click the “Back” button to go back to the Menu.

HDD: General

This function allows you to initialize the hard drive inside the DVR. Initializing will format the drive and erase any data that is on there. You also have the option of adding a NAS (network attached storage) device that the DVR can record to.

Please note, the hard drive has been pre-formatted during manufacture. If adding a second drive, use the “Init” button to format.

This function allows you to configure a quota on the hard drive for each camera that is connected to the DVR. Each camera can be allocated a certain amount of space that is available on the hard drive. The advantage of this is that you can allocate more hard drive space to cameras monitoring a high traffic area and decrease space to cameras monitoring less frequented areas.

Mode: The default selection is “Quota”. Select “Group” if you have mul-

tiple hard drives installed, so you can instruct the DVR on which drive each camera can record to.

Camera: Select the camera you want to change. Max. Record Capacity (GB): Select in gigabytes the space you want to al-

locate, for example 50 gigabytes for camera 1, 50 gigabytes for camera

2. The free quota space will decrease each time an allocation is made.

Record on HDD Group: In Group mode, select which camera is allocated

to hard drive 1 or 2 (if you have multiple hard drives installed).

Enable HDD Sleeping: This function is only applicable if you have mul-

tiple hard drives installed. As the default mode of capture is Motion Detection, both hard drives are not required to run when no events have been detected. Having this option enabled will reduce wear and tear and will increase the overall lifespan.

• Use the “Copy” function to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

• Click the “Back” button to go back to the Menu.

HDD: Advanced

Diagnose: If you have Video Quality Diagnostics enabled on one or more

cameras, click this button to display the diagnostic result and diagnostic time for each camera selected.

• Click the “Back” button to go back to the Menu.

Manual: Video Quality Diagnostics

Warranty Information

USA

Swann Communications USA Inc.

12636 Clark Street

Santa Fe Springs CA 90670

USA

Australia

Swann Communications

Unit 13, 331 Ingles Street

Port Melbourne Vic 3207

Australia

United Kingdom

Swann Communications LTD.

Stag Gates House 63/64 The Avenue

SO171XS

United Kingdom

Warranty Terms & Conditions

Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swann’s repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin.

The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void.

By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights will take precedence.

For Australia: Our goods come with guarantees which cannot be excluded under Australian Consumer Law. You are entitled to a replacement or

refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

Helpdesk & Technical Support

Technical Support E-mail: tech@swann.com

Telephone Helpdesk

USA Toll Free 1-800-627-2799

USA Parts & Warranty 1-800-627-2799

(M-F, 9am-5pm US PT)

AUSTRALIA 1800 788 210

NEW ZEALAND Toll Free 0800 479 266

UK 0808 168 9031

Swann PRO-SERIES HD, PRO HD SERIES Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual