Swann PLATINUM HD Instruction Manual

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PLATINUM HD

Network Video Recorder

INSTRUCTION MANUAL

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Important Information

FCC Verification

This equipment has been tested and found to comply with the limits for
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interfer­ence in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in ac­cordance with the instructions, may cause harmful interference to radio
or television reception, which can be determined by turning the equip­ment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and the receiver

• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

These devices comply with part 15 of the FCC Rules. Operation is sub­ject to the following two conditions:

• These devices may not cause harmful interference

• These devices must accept any interference received, including in­terference that may cause undesired operation

Important Notice - All jurisdictions have specific laws and regulations

relating to the use of cameras. Before using any camera for any pur­pose, it is the buyer’s responsibility to be aware of all applicable laws
and regulations that prohibit or limit the use of cameras and to comply
with the applicable laws and regulations.

FCC Regulation (for USA): Prohibition against eavesdropping

Except for the operations of law enforcement officers conducted under

lawful authority, no person shall use, either directly or indirectly, a de­vice operated pursuant to the provisions of this Part for the purpose
of overhearing or recording the private conversations of others unless
such use is authorized by all of the parties engaging in the conversation.

Warning - Changes or modifications made to this device not approved

expressly by the party responsible for compliance could void the user’s
authority to operate the equipment.

Important Safety Instructions

• Make sure product is fixed correctly and stable if fastened in place

• Do not operate if wires and terminals are exposed

• Do not cover vents on the back of the device and allow adequate
space for ventilation

Default Password Information

To ensure your privacy, this device supports password protection.
The default all-access username is admin, the default password is

12345.

To ensure your ongoing privacy, we strongly recommend setting a pass­word as soon as possible. Choose something that you’ll remember, but
that others would be unlikely to guess.

Important Notice - Do not lose or forget your password. To ensure that

your NVR has the best security possible, password recovery has been
designed to be a complicated and time consuming process. Only a select
number of staff at Swann Technical Support Telephone Helpdesk can
assist. Password retrieval can take several days, which means you will
not be able to access your NVR during this time.

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Contents

Important Information 2

Contents 3

Main Menu 5

Menu Layout 6

Camera Configuration 7

Record: Parameters (Record) 8

Record: Parameters (Substream) 9

Camera: Image (Image Settings) 10

Camera: OSD 11

Camera: Video Tampering 12

Camera: Video Loss 13

Camera: Privacy Mask 14

Camera: Motion 15

Motion Detection Tips 16

Camera: IP Camera & IP Camera Import/Export 17

Camera: PoE Information 18

Camera: VCA 19

Recording Configuration 20

Record: Schedule 21

Record: Advanced 22

Record: Holiday 23

Record: Manual 24

Playback 25

Playback: Normal 26

Playback: Event 27

Playback: Tag 28

Export 29

Export: Normal 30

Export: Event 31

Configuration 32

Configuration: General: General 33

Configuration: General: DST Settings 34

Configuration: General: More Settings 35

Configuration: Network: Extranet Access 36

Configuration: Network: General 37

Configuration: Network: PPPOE 38

Configuration: Network: NTP 39

Configuration: Network: Email 40

Configuration: Network: SNMP 41

Configuration: Network: NAT 42

Configuration: Network: More Settings 43

Configuration: RS-232 44

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Contents (continued)

Configuration: Live View: General 45

Configuration: Live View: View 46

Configuration: Exceptions 47

Configuration: User 49

System Maintenance 50

HDD: General 51

HDD: Advanced 52

System Maintenance: System Info 53

System Maintenance: Log Information 54

System Maintenance: Import/Export 55

System Maintenance: Upgrade 56

System Maintenance: Default 57

System Maintenance: Net Detect 58

System Maintenance: HDD Detect 59

Warranty Information 60

Helpdesk/Technical Support 61

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Main Menu

The Main Menu is where you
control the various actions and
options that are available on
the NVR. You can also access
previously recorded video for
playback and to export to a USB
flash drive or portable hard
drive. To maintain system integ­rity, a firmware update can be
performed when available and
access to the shutdown menu
to restart or safely turn off the
NVR.

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Menu Layout

Playback: Click this to access all normal and motion event recordings.

There are several playback modes to choose from, such as standard
chronological playback mode, or event playback mode.

Export: Click this to copy or backup footage from the NVR. You’ll need

a compatible USB flash drive or hard drive to store the data (both FAT32
and NTFS file systems are supported).

Manual: Access manual controls for the recording functions of the NVR.
HDD: Where you’ll be able to access information about and adjust the

settings of your hard drive.

Record: Access recording options, such as quality, resolution, bitrate

and the recording schedule.

Camera: Adjust and configure how the NVR looks for cameras.

Configuration: Access and configure many settings of the NVR, includ-

ing your network settings, adjusting the time and date and creating or
altering user accounts.

Maintenance: For accessing system information, log information and to

upgrade the firmware.

To shut down or reboot the NVR, or sim­ply log out of the user account you’re
logged in as, click the “Shutdown” but­ton. To ensure the integrity of your data
and recordings, always select “Shut­down” when powering off the NVR.

To access the Main
Menu, right-click the
mouse then select
“Menu”. Hover the
mouse cursor over
each button to display
a description. To exit
the Main Menu click
“Exit” or right-click the
mouse.

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Camera Configuration

The camera configuration op­tions are available in the “Re­cord” and “Camera” menus that
are accessible from the Main
Menu. You can change the res­olution and bitrate settings as
well as the image settings for
brightness and contrast. The
NVR has several controls for
motion detection, video tam­pering and video loss as well as
the ability to apply one or more
privacy masks.

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Camera 1

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Record: Parameters (Record)

Camera: Select a camera that you would like to edit.
Stream Type: What kind of data you want the stream to contain. The

cameras included with the NVR stream video only.

Resolution: Select a resolution that your camera is capable of. “2048 x

1536” is the default resolution.

Frame Rate: The number of frames per second (fps) that the NVR will

record. The default is 15fps but can be changed to “Full Frame” when
setting the resolution to 720P or 1080P.

Video Quality: The amount of data the NVR will use to record video.

Lowering the quality reduces the file size of each video saved.

Pre-record: By default the NVR will record 5 seconds before an event

occurs. If an event is fast enough, it may have left the view of the camera

before the NVR can trigger a recording. The pre-record function reduces
this. We recommend changing this to 10 seconds (10s).

Post-record: Same as above but the NVR will continue recording after

an event has occurred. For example, if an intruder triggers motion de­tection but pauses in view; post-record will continue recording to give
you a better view. 30 seconds (30s) is the recommended length.

Expired Time (day): Determines how long the video footage will remain

on the hard drive without it being overwritten.
Use the “Copy” function to apply these settings to the other cameras.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

The parameters func­tion allows you to
change the resolution
and bitrate for each
camera connected. By
default the resolution
is set to 2048 x 1536 at
15fps which fits in with
the capabilities of the
provided cameras. You
also have the option of
setting the resolution
to 720P or 1080P.

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Record: Parameters (Substream)

Camera: Select a camera that you would like to edit.
Stream Type: What kind of data you want the stream to contain. The

cameras included with the NVR stream video only.

Resolution: The default streaming resolution is 704 x 480. You can se-

lect a lower resolution if you’re having issues streaming live video from
your NVR to your mobile device or computer.

Frame Rate: The default frame rate for streaming is 30fps for NTSC and

25fps for PAL. You can change this to 15fps to reduce the amount of data
required.

Video Quality: The amount of data the NVR will use to stream live video.

Lowering the quality reduces the amount of data required.
Use the “Copy” function to apply these settings to the other cameras.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

The substream menu
gives you control on
how video is streamed
to your mobile device
or computer using the
SwannView Plus app
and Windows software.
You can change the
resolution and bitrate
if you’re having issues
streaming the live view
from your NVR.

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Camera: Image (Image Settings)

Camera: Select a camera that you would like to edit.
Mode: The only option available is “Custom”.
Brightness: This changes how light the image appears to be.
Contrast: This increases the difference between the blackest black and

the whitest white in the image. Don’t set the contrast too high as it will
degrade the image quality.

Saturation: This alters how much colour is displayed in the image. The

higher the saturation, the more bright and vivid colours will appear.

Hue: This changes the colour mix of the image.

Use the “Copy” function to apply these settings to the other cameras.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

Camera 1

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You can use the var­ious image settings
available to help fine­tune your motion de­tection sensitivity. At
night, images that you
see from the camera
may seem to flicker or
have increased noise.
By tweaking the im­age settings, you can
eliminate noise and in­crease image quality.

Please note, any changes made to image settings will affect your
recordings.

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Camera: OSD

Camera: Select a camera that you would like to edit.
Camera Name: Select a name for the camera you’ve selected. It can be

up to 32 characters in length.

Display Name: Click this to display the camera name.
Display Date: Click this to display the current date.
Display Week: Click this to display the current day.
Date Format: Select how you would like the date to be displayed.
Time Format: Choose between 12-hour and 24-hour time.
Display Mode: How you would like the OSD (on-screen display) to be

displayed. It’s worth having a look at a few settings to see what best fits.
Use the mouse to click and drag the display name and date to the de-

sired position.

Use the “Copy” function to apply these settings to the other cameras.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

Camera 1

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Camera: Video Tampering

Camera: Select a camera that you would like to edit.
Enable Video Tampering Detection: Click the checkbox to enable.
Settings: Here you can define what will happen when the camera you’ve

selected is being tampered with. You can trigger additional cameras to
start recording, you can adjust your arming schedule, send alerts to the
SwannView Plus app and Windows software and to send an email.

Sensitivity: The sensitivity setting is controlled by a slider, allowing you

to set a value between L (low) and H (high). The closer to H the slider is
set, the more sensitive the tampering detection will be.

Using the mouse, click and drag to select the area that you want to en­able for video tampering (as shown above).

Click the “Clear” button to clear the area that you have selected.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

Camera 1

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Any security system
can be vulnerable to
attack or image fail­ure. Tamper proofing
can be used in sce­narios where someone
may cover up the cam­era’s field of view or if
they are attempting to
tamper with the video
signal.

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Camera: Video Loss

Camera: Select a camera that you would like to edit.
Enable Video Loss Alarm: Click the checkbox to enable.
Settings: Here you can define what will happen when the camera you’ve

selected has no incoming video signal. You can trigger additional cam­eras to start recording, you can adjust your arming schedule, send alerts
to the SwannView Plus app and Windows software and to send an email.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

Video loss is regarded
as a potential alarm
event and is considered
to occur any time the
NVR doesn’t receive an
active video signal on
any of its inputs. When
an input has no incom­ing video signal, a “NO
LINK” message will
appear on-screen.

Camera 1

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Camera: Privacy Mask

Camera: Select a camera that you would like to edit.
Enable Privacy Mask: Click the checkbox to enable.

Using the mouse, click and drag to select the area that you want to en­able for a privacy mask (as shown above). Up to four privacy masks can
be enabled (each mask is colour coded).

Click the “Clear All” button to clear all privacy masks or click on a par­ticular mask to clear.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

A privacy mask can be
used if you want to ob­scure part of your im­age. You can also use
this option to minimize
false triggers for mo­tion detection. You can
define up to four areas
per camera to mask.
Any area obscured by a
privacy mask won’t be
shown live or record­ed.

Camera 1

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Camera: Motion

Camera: Select a camera that you would like to edit.
Enable Motion Detection: Click the checkbox to enable.
Settings: Here you can define what will happen when the camera you’ve

selected has detected motion. You can trigger additional cameras to
start recording, you can adjust your arming schedule, send alerts to the
SwannView Plus app and Windows software and to send an email.

Sensitivity: The sensitivity setting is controlled by a slider, allowing you

to set a value between L (low) and H (high). The closer to H the slider is
set, the more sensitive the motion detection will be.

Motion detection is the default recording mode for the NVR. The entire
view of the camera is enabled to detect motion however you can select
certain areas if you wish.

Using the mouse, click the “Clear” button then click and drag to select
the area that you want to enable for motion detection.

To enable the entire view of the camera for motion detection, click the
“Full Screen” button.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

Whether you’re waiting
for an expected event,
hoping you don’t spot
an unwelcome visitor,
or just curious about
what happens when
you’re not around, mo­tion detection can be
configured to alert you
and record video only
when it detects mo­tion.

Camera 1

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Motion Detection Tips

Placement of the cameras

1. Keep cameras 10 - 15 feet (3 - 4 metres) away from heating vents, where the sunlight shines in, and

radiators. If a camera detects a swift change in motion, even that of a cloud passing quickly over direct
sunlight shining into your living room, motion detection could be activated.

2. Place cameras in areas where people have to walk through, like the stairwell, main hallway or entry

door. That way, an intruder will activate motion detection regardless of where they are headed. Intruders
usually go right for the master bedroom, so put a camera near that room or other rooms where you have
valuables, like the study.

3. Walk through your house and assess where intruders are most likely to enter, and what path they would

take. Most burglars enter the home through a front or back door, so it’s advisable to place the cameras
near those areas.

4. When installing cameras outside, it’s important to keep your front and backyard well-lit for ideal night

vision and motion detection. It’s common for intruders to enter a home through an unlocked garage or by
using a garage door opener in an unlocked car located in the driveway.

Motion detection is an essential part of your security system, because it’s the main method that detects when someone is in your home when they
shouldn’t be. When motion has been detected by a camera, a signal is sent to your NVR, alerting you to a potential threat in your home. It does this
in several ways such as activating its internal buzzer, sending an email and sending an alert to your smartphone or tablet. You can also configure
your NVR so it triggers the other cameras to start recording.

Bedroom Backdoor

Hallways

Frontdoor

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Camera: IP Camera & IP Camera Import/Export

This function is an advanced feature that is used to manage the cameras
connected directly to the NVR as well as compatible IP cameras that are
connected directly to your router. A firmware update can also be applied
to each camera when it is available.

In most circumstances, this function and its subsequent sub-menu will
not be needed for general use of the NVR, however one of our Swann
technical help staff may ask you to access this if you call for assistance.

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Camera: PoE Information

This function provides you with a real-time power status of each cam­era connected to the NVR. The NVR is designed to provide more than
enough power for each PoE port.

Please note, if you have the 16-channel NVR, ports 9 to 16 require a sep­arate power supply (not supplied) for each camera connected.

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Camera: VCA

The Camera: VCA function is not compatible with the cameras that are
provided with the NVR and therefore cannot be used.

Click the “Back” button to go back to the Main Menu.

Camera 1

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Recording Configuration

The recording configuration op­tions are available in the “Re­cord” menu that is accessible
from the Main Menu. From here
you can access and change the
recording schedule (current
default is 24/7 motion detec­tion recording) for each camera
connected as well as enabling
a schedule when holidays are
taken.

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Record: Schedule

Camera: Select a camera that you would like to edit.
Enable Schedule: This is enabled by default.
Edit: Click this to edit the schedule. You can set a schedule for certain

days and different starting and ending times. You also have the choice of
selecting one or more event types.

Continuous: The NVR will continuously record regardless of what is

happening. You may not miss anything, but constant recording will fill
up the hard drive very quickly. We don’t recommend using this mode.

Motion: This is the default recording setting and is recommended for

most situations. The NVR will only record when it detects something
moving in front of a camera, and will then only record footage from the
camera(s) that do detect motion.

Alarm: As the NVR does not have an alarm input, do not select this

event type when editing the schedule.

M | A: As the NVR does not have an alarm input, do not select this event

type when editing the schedule.

M & A: As the NVR does not have an alarm input, do not select this event

type when editing the schedule.

VCA: This function is not compatible with the cameras that are provided

with the NVR and therefore cannot be used.

None: As the name suggests, the NVR will not record anything.

Use the “Copy” function to apply these settings to the other cameras.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

By default, a motion
detection schedule
has been enabled for
each connected cam­era. You can however
change the schedule
according to what fits
in with your needs. The
schedule is presented
as a 24 hour 7 days a
week grid and is colour
coded to represent the
event type.

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Record: Advanced

With the overwrite function enabled, the NVR will record over previously
saved files stored on the hard drive. The NVR will always record over the
oldest files on your hard drive first.

It’s advisable to leave this function enabled as the NVR will always be
able to record events as they happen. However it does mean that you’ll
need to get important events backed up before they are overwritten.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

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Record: Holiday

You can define up to 32 holiday periods. These periods can be delineated
by date, by week or by the month.

Click “Edit” to begin.

Holiday Name: Choose a title for the holiday period in question.
Enable: Click this to enable.
Mode: Select by date, week or month.
Start Date: Select a start date.
End Date: Select an end date.

Click the “Apply” button to confirm.
Click the “Back” button to go back to the Main Menu.

There are times when
you don’t want the
NVR to record using
its normal recording
schedule. Perhaps
you require it to record
more, or less, or just
at different times. The
holiday function allows
you to define periods
of time where the NVR
will employ an alterna­tive recording mode.

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Record: Manual

The green “ON” button indicates that each camera has a recording
schedule enabled. The red “ON” button indicates that each camera has
no recording schedule enabled and the yellow “ON” button indicates
that each camera is recording manually. Click the button next to each
camera to change the recording status.

Continuous: The NVR will constantly record for any given period. You

won’t miss anything but constant recording will fill the hard drive very
quickly.

Motion Detection: This is the recommended recording schedule and is

enabled by default. The NVR will only record when motion is detected.

The manual record
function allows you to
override any default
recording schedules
in place. The record­ing schedule for each
camera connected can
be changed.

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Playback

The playback function gives you
the ability to search and play
previously recorded videos that
are stored on the NVR’s hard
drive. You have the choice of
selecting either normal play­back or event playback. You can
also add tags to your videos and
then do a search on those tags.

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Playback: Normal

1. Mute: Mutes audio playback.

2. Start clipping: This button allows you to set mark in and out points on

your video which you can then export to a USB storage device such as a
flash drive or hard drive. When you have selected a video to play press
this button at the mark in point and press it again at the mark out point.
To save the file right-click the mouse to exit then click “Yes”. Select the
save location then click “Export”. Click “OK” to confirm.

3. Add default tag: Tagging allows you to record information such as

location or people within the video. “TAG” is the default name. Multiple
tags can be added.

4. Add customized tag: As above but you can choose your own tag name.

5. Tag management: This allows you to edit or delete tags that you add-

ed to the video.

6. Zoom in: Click this to enter digital zoom mode. Use the PIP (pic-

ture-on-picture) screen on the bottom right to select a different area to
zoom in to. Right-click to exit.

7. Play controls: These are your play, pause, rewind and forward con-

trols.

8. Zoom in/out: Zoom in and out of the timeline for precise control.

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11-11-2014 Tue 06:16:32

Select from one or more
camera(s) that you
would like to display for
playback.

The blue coloured dates
indicate video that is
recorded on those
particular days. Click
the “Play” button or
double-click a date to
play.

Normal playback gives
you the ability to play
video from one or more
camera(s) on a given
day. The blue segments
on the timeline
(underneath the video)
indicate a motion event.

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Playback: Event

1. Mute: Mutes audio playback.

2. Start clipping: This button allows you to set mark in and out points on

your video which you can then export to a USB storage device such as a
flash drive or hard drive. When you have selected a video to play press
this button at the mark in point and press it again at the mark out point.
To save the file right-click the mouse to exit then click “Yes”. Select the
save location then click “Export”. Click “OK” to confirm.

3. Add default tag: Tagging allows you to record information such as

location or people within the video. “TAG” is the default name. Multiple
tags can be added.

4. Add customized tag: As above but you can choose your own tag name.

5. Tag management: This allows you to edit or delete tags that you add-

ed to the video.

6. Zoom in: Click this to enter digital zoom mode. Use the PIP (pic-

ture-on-picture) screen on the bottom right to select a different area to
zoom in to. Right-click to exit.

7. Play controls: These are your play, pause, rewind and forward con-

trols.

8. Zoom in/out: Zoom in and out of the timeline for precise control.

Event playback gives
you the ability to search
for video footage that
has a motion event over
a set period of time.
For example, from
September to October
with a start and end
time of your choice.

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1 2 3 4 5 6 7 8

Select from one or
more camera(s) that
you would like to search
on. Select a start time
& date and end time
& date then click the
“Search” button. The
NVR will start searching
and will then display
videos fitting your
search criteria. Double­click a file to play.

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Playback: Tag

1. Mute: Mutes audio playback.

2. Start clipping: This button allows you to set mark in and out points on

your video which you can then export to a USB storage device such as a
flash drive or hard drive. When you have selected a video to play press
this button at the mark in point and press it again at the mark out point.
To save the file right-click the mouse to exit then click “Yes”. Select the
save location then click “Export”. Click “OK” to confirm.

3. Tag management: This allows you to edit or delete tags that you add-

ed to the video.

4. Zoom in: Click this to enter digital zoom mode. Use the PIP (pic-

ture-on-picture) screen on the bottom right to select a different area to
zoom in to. Right-click to exit.

5. Play controls: These are your play, pause, rewind and forward con-

trols.

6. Zoom in/out: Zoom in and out of the timeline for precise control.

Tag playback will isolate
events based on the
tag information that
has been applied to
a particular video. In
both normal and event
playback modes, you can
apply tags depending on
what is happening on­screen. For example,
each time a particular
person appears within
the video, you can add a
tag which then makes it
easier to search and find
videos with that person.

Select from one or
more camera(s) that
you would like to search
on. Input the tag name
(be careful as it is case
sensitive), select a start
time & date and end
time & date then click
the “Search” button.
The NVR will start
searching and will then
display videos fitting
your search criteria.
Double-click a file to
play. Click the “Back”
button to search again.

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1 2 3 4 5 6

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Export

The export function gives you
the ability to save important
events to a USB flash drive or
portable hard drive (both FAT32
and NTFS file systems are sup­ported). As the “Overwrite” op­tion is enabled by default (see
page 21), it’s important to back­up these important events be­fore they are overwritten. You
can play these video files either
on your NVR or your computer.

29

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Export: Normal

IP Camera: Select one or more cameras to search on.
Record Mode: The record mode is “Normal” and cannot be changed.
Record Type: Select the type of video that you would like to export. The

options that are compatible with this NVR are “Continuous”, “Motion”
and “Manual” or leave the option on “All”.

File Type: Select if you would like to export “Unlocked” or “Locked” vid-

eo files or leave the option on “All”.

Start Time: Select your start date & time.
End Time: Select your end date & time.

Click the “Search” button.
Video files fitting your search criteria will be displayed. A thumbnail is

visible displaying the first frame of the video file.

1. Double-click a file to play.

2. Use the checkbox to select files that you want to export.

3. Click the “Export” button. Select “USB1-2” to gain access to the front

USB port, select a save location then click “Export” again.

4. You have the choice of exporting a video file or player program. You

can use the player program to play the video file on your computer.

5. Click “OK” to confirm.

6. Click “OK” to finish and right-click to exit.

Click the “Back” button to go back to the Main Menu.

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Export: Event

The export event function works in the same way as the export normal
option, but is specific for exporting motion events.

Major Type: Leave this on “Motion”.
Start Time: Select your start date & time.
End Time: Select your end date & time.
IP Camera: Select one or more cameras to search on.

Click the “Search” button.
Video files fitting your search criteria will be displayed.

1. Click the checkbox to select a video. You can click the “Details” button

to display a thumbnail of the video. Double-click the file to play.

2. Click the “Quick Export” button to export. Select “USB1-2” to gain

access to the front USB port, select a save location then click “Export”.

3. You have the choice of exporting a video file or player program. You

can use the player program to play the video file on your computer.

5. Click “OK” to confirm.

6. Click “OK” to finish and right-click to exit.

Click the “Back” button to go back to the Main Menu.

32

Configuration

The configuration options give
you complete control on how
the NVR is configured and how
it operates. Some of the op­tions such as screen resolution,
time zone, email configuration,
password creation and Daylight
Savings are setup during the
setup wizard, so they won’t be
covered in great detail here.

32

33

Configuration: General: General

Language: The language that the NVR’s menus, alerts and other com-

munications will use. Multiple languages are available.

Resolution: Set the output resolution of the NVR according to the dis-

play that is connected. Check the documentation included with your dis­play to see the maximum resolution supported.

Time Zone: Set this to the time zone where you happen to be. For exam-

ple, people in the Australian Eastern Time zone (Canberra, Sydney and
Melbourne) choose GMT+10:00, whilst the Eastern Standard Time zone
(USA and Canada) choose GMT-05:00 (GMT stands for Greenwich Mean
Time - it’s the baseline that keeps all the different time zones in sync).

Date Format: The format the date will be displayed.
System Date: You can manually set the date if it is incorrect.

System Time: You can manually set the time if it is incorrect.
Mouse Pointer Speed: Move the slider to increase or decrease the

mouse pointer speed.

Enable Wizard: When checked, the NVR will automatically run the setup

wizard when it is switched on. The setup wizard itself contains the op­tion to disable it.

Enable Password: When enabled, the NVR will require a username and

password to access even for local users.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

The settings for lan­guage, resolution,
time zone, system date
& time and Daylight
Savings (DST) are set­up during the setup
wizard.

34

Configuration: General: DST Settings

Enable DST: Enable this setting if you would like the NVR to adjust the

time when Daylight Savings time begins.

From/To: Here you can define when Daylight Savings applies to your

location. There are many different standards for DST which can vary
dramatically even in the same time zone, so you’ll need to tell the NVR
when it applies to you.

DST Bias: This refers to the difference in minutes, between Coordinated

Universal Time (UTC) and the local time. Select the time that DST has
increased by in your time zone.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

35

Configuration: General: More Settings

Device Name: The name that the NVR considers to be its own and what

it will use to register an IP address with your router. You can change this
to something more relevant or leave the default name.

Device No.: The internal device number of the NVR. We recommend that

you leave the default setting.

Operation Timeout: Here you can change the time the NVR will exit the

menu screen if there is no activity.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

36

Configuration: Network: Extranet Access

For now, ignore the “Current State: ERROR” message that appears. This
will change when the NVR has confirmed your account details.

To create an account, go to (www.swanndvr.com) and click the “Regis­tration” button. Follow the prompts to create your account.

Enable DDNS (check box): Click this to enable.
DDNS Type: SwannDNS is automatically selected.
Device Domain Name: Enter the domain name that is hosted on your

account. For example, username.swanndvr.net.

User Name: Enter the username (host name) for your account.
Password: Enter the password for your account.

Click the “Test” button to confirm your account details. After a short
moment, the current state message will display “OK”.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

Prior to developing our
SwannView Link P2P
technology, our Swan­nDNS service was used
to connect to your NVR
remotely. This service
is still active and we
recommend creating
an account as a means
of backup.

37

Configuration: Network: General

NIC Type: The NVR has the ability to connect to your network at various

speeds and can adjust itself accordingly.

Enable DHCP: Your router will automatically assign an IP address.
IPv4 Address: The NVR uses IPv4 addressing, which consists of four

groups of numbers between 0 and 255, separated by periods.

IPv4 Subnet Mask: This will be formatted in a similar way to the IP ad-

dress. For example, four numbers up to 255 separated by periods.

IPv4 Default Gateway: This allows the NVR to connect to the Internet.
IPv6 Address 1/2 & Default Gateway: IPv6 is the latest revision of the

Internet Protocol (IP). It will eventually replace the older IPv4 system.

MAC Address: The MAC (Media Access Control) address is hardwired

into the hardware and can’t be changed.

MTU (Bytes): The MTU (Maximum Transmission Unit) is the size of the

largest datagram that can be sent over a network.

Preferred DNS Server: A DNS (Domain Name System) server is used to

translate a website address to its IP address.

Alternate DNS Server: A backup DNS server.
Internal NIC IPv4 Address: This is the IP address range that is assigned

to the cameras connected to the NVR.

UID: The UID is used to access the NVR from SwannView Plus on your

mobile device or computer.
Click “Send UID” if you would like the UID to be sent to your email.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

Network configura­tion is not required
when using Swann­Link P2P for local or
remote access. All that
is required is a physi­cal connection to your
router or wireless ac­cess point. Most of
the settings here are
recommended for ad­vanced users only.

38

Configuration: Network: PPPOE

PPPOE is an advanced protocol that allows the NVR to be more directly
connected via a DSL modem. This is an option for advanced users only.

Username: Enter the username for your DSL account provider.
Password: Enter the password for your DSL account provider.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

39

Configuration: Network: NTP

The NTP (Network Time Protocol) function allows the NVR to automat­ically sync its clock with an on-line server, which gives it the ability to
constantly have an accurate time setting. Obviously this is very impor­tant for a security system and is enabled by default. We don’t recom­mend changing any of the default settings.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

40

Configuration: Network: Email

As you would have configured an email account for the NVR during the
setup wizard, an explanation of the various functions available will not
be covered here. However, there are two options that were not available
to select in the setup wizard.

Enable Attached Picture: When enabled, the NVR will attach three

small images to each email alert (where applicable). For motion based
alerts, this will be an image of whatever triggered the motion detection.

Interval: The length of time that must elapse after the NVR sends an

email alert before it will send another. Adjust accordingly.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

41

Configuration: Network: SNMP

SNMP (Simple Network Management Protocol) is an Internet protocol
for managing devices over an IP network. It is mainly used in network
management systems to monitor network attached devices. For the
day-to-day function of the NVR, SNMP is not required to be enabled.

Click the “Back” button to go back to the Main Menu.

42

Configuration: Network: NAT

UPnP is enabled by default and in most circumstances there is no need
to change the settings here. The following is for advanced users only.

Enable UPnP: This is enabled by default.
HTTP Port: This port is used to log into your NVR via your network or

remotely. The default port number (85) is seldom used by other devic­es, however if you have another device using this port, you may need to
change it. An alternative port number to use is 90. Make sure that the
number used for the “External Port” and “Internal Port” both match,
otherwise the UPnP function will not work.

RTSP Port: This port is used to stream real-time images to your mobile

device. If you’re having issues streaming video to your mobile device
or your mobile service provider is blocking access, we recommend to
change this to 5554. Do not change this if everything is working ok.

Server Port: This is the internal port that the NVR will use to send infor-

mation through. This particular port number (8000) is not used by many
devices, however if you have another NVR-like device, you may need to
change it. An alternative port number to use is 9000. Make sure that the
number used for the “External Port” and “Internal Port” both match,
otherwise the UPnP function will not work.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

43

Configuration: Network: More Settings

Alarm Host IP: This feature is not supported by this NVR.
Alarm Host Port: This feature is not supported by this NVR.

Any changes to the “Server Port”, “HTTP Port” and “RTSP Port” on the
previous tab will be reflected here.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

44

Configuration: RS-232

As the NVR does not have a RS-232 port, this feature is not supported.
Click the “Back” button to go back to the Main Menu.

45

Configuration: Live View: General

Video Output Interface: As the NVR has a VGA and HDMI output, this

cannot be changed.

Live View Mode: 2 x 2 is the default mode and will display up to 4 video

channels on-screen. Selecting 1 x 1 will display the first video channel
full-screen. Other views available are 1 + 5, 1 + 7 and 3 x 3.

Dwell Time: The time in seconds to dwell on a video channel when en-

abling “Start Auto-switch” on the Live View Menu Bar. This only works
when the Live View mode is set to 1 x 1.

Enable Audio Output: This enables the audio output connection on the

NVR.

Event Output: As the NVR has a VGA and HDMI output, this cannot be

changed.

Full Screen Monitoring Dwell Time: The time in seconds to display an

alarm event screen.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

46

Configuration: Live View: View

On this tab, you can change the display order of each camera connected.

1. Select an available viewing window on the right-hand side.

2. Double-click one of the available camera slots on the left-hand side

that you would like to place the viewing window that you’ve selected.

3. Select the Live View mode that you would like to change.

4. Press the “Play” button to start the live view of all cameras connected

to the NVR. Press the “Stop” button to stop the live view of all cameras
connected to the NVR. Please note, pressing the “Stop” button means
you will not see a real-time image in Live View mode. Press the “Play”
button to enable real-time view.

5. If your NVR has multiple cameras connected, you can click this to

change the camera slots available. The page numbers displayed will

change depending on which Live View mode you have selected.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

2

1

3 4 5

47

Configuration: Exceptions

An exception is any deviation from the NVR’s normal behaviour. The NVR
can alert you in multiple ways.

Enable Event Hint: When an event occurs, a message will appear on-

screen. Click this if you wish to disable on-screen messages.

Event Hint Settings: You can select which event messages will appear

on-screen.

Exception Type: The event type you’d like the NVR to react to.
HDD Full: As the name suggests, this event occurs when the hard drive

has run out of space. This event type becomes redundant as “Overwrite”
is enabled by default (see page 21).

HDD Error: This occurs when the NVR has difficulties accessing the

hard drive.

Network Disconnected: This will occur if the NVR has difficulty con-

necting to the Internet.

IP Conflicted: This will occur if the NVR detects another device on the

same network with a conflicting IP address.

Illegal Login: This will occur if the NVR detects an incorrect login.
Record Exception: This will occur if there are unexpected errors during

capture such as a hard drive failure, if the hard drive is full or if the hard
drive quota has been changed.

PoE Power Overload: If the power consumption of the connected cam-

eras exceed the maximum PoE power.

Audible Warning: The NVR will use its internal buzzer to emit an alarm

tone.

48

Configuration: Exceptions (continued)

Alert CMS Software: This will alert the SwannView Plus Windows soft-

ware installed on your computer.

Send Email: The NVR will send an email alert when the event type oc-

curs.

Trigger Alarm Output: This feature is not supported by this NVR.

Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

49

Configuration: User

We recommend enabling password protection for the admin account as
it has access to all aspects of the NVR’s operation.

1. Click “Edit” to change the password. Input your old password, enable

“Change Password” and then input your new password. Click “OK” to
save.

2. If you have multiple user accounts that you have setup, click “Delete”

to remove them.

3. Click the “Add” button to setup additional users. You can setup multi-

ple admin accounts or guest accounts. Guest accounts are restricted to
playback only. Other settings and options are not available.

Click the “Back” button to go back to the Main Menu.

50

System Maintenance

System maintenance gives you
an overview of the various set­tings and options that have been
selected for the NVR to func­tion. Each action that the NVR
performs as well as events de­tected are logged, which you
can search, view and export.
You can also install a firmware
update when available, format
the hard drive and perform a
factory reset in case of error.

50

51

HDD: General

Add: Create a folder on your NAS device to save to. Input the IP address

of the NAS device and the folder name you created. Click “OK” to con­tinue.

Init: Click the hard drive’s checkbox to select then click this to format

the hard drive. A message will appear noting that all data will be erased.
Make sure you backup your hard drive if required before formatting.
Click “OK” to continue.

Click the “Back” button to go back to the Main Menu.

The HDD function al­lows you to initialize
the hard drive inside
the NVR. Initializing
will format the drive
and erase any data
that is on there. You
also have the option of
adding a NAS (network
attached storage) de­vice that the NVR can
record to.

Please note, the hard drive has been pre-formatted during manu­facture. If adding a second drive, use the “Init” function to format.

52

HDD: Advanced

The advanced functions allow you to configure a quota on the hard drive
for each camera that is connected to the NVR. Each camera can be al­located a certain amount of space that is available on the hard drive.
The advantage of this is that you can allocate more hard drive space to
cameras monitoring a high traffic area and decrease space to cameras
monitoring less frequented areas.

Mode: The default selection is “Quota”. Select “Group” if you have mul-

tiple hard drives installed, so you can instruct the NVR on which drive
each camera can record to.

Camera (Quota): Select the camera you want to change.
Max. Record Capacity (GB): Select in gigabytes the space you want to al-

locate, for example 50 gigabytes for camera 1, 50 gigabytes for camera

2. The free quota space will decrease each time an allocation is made.

Record on HDD Group: In group mode select which camera is allocated

to hard drive 1 or 2 (if you have multiple hard drives installed).

Enable HDD Sleeping: This function is only applicable if you have multi-

ple hard drives installed inside the NVR. As the default mode of capture
is motion detection, both hard drives are not required to run when no
motion events have been detected. Having this option enabled will basi­cally save each drive from constant wear and tear and will increase the
overall lifespan.

Use the “Copy” function to apply these settings to the other cameras.
Don’t forget to click “Apply” to save settings.
Click the “Back” button to go back to the Main Menu.

53

System Maintenance: System Info

In most circumstances, the information here and in the subsequent
sub-menus will not be needed for general use of the NVR, however one
of our Swann technical help staff may ask you to access this if you call
for assistance.

Click the “Back” button to go back to the Main Menu.

54

System Maintenance: Log Information

Each action that the NVR performs as well as events detected are logged,
which you can search, view and export.

1. Set the log search conditions to refine your search including the start

& end time, major type and minor type.

2. Click the “Search” button to start searching the log files.

3. The matched log files will be displayed. Up to 2000 log files will be

displayed first.

4. Double-click a file to view detailed information contained in the log.

5. Click the “Play” button to view the video that is related to that log file.

You also have the option of exporting every single log file to a USB flash
drive or hard drive.

1. Click the “Log Export” sub-menu.

2. Select your hard drive then click the “Export” button.

3. Select “USB1-2” to gain access to the front USB port, select a save

location then click “Export” again.
Click the “Back” button to go back to the Main Menu.

55

System Maintenance: Import/Export

This particular function allows you to import or export your current con­figuration settings. This will come in handy as it will save you time con­figuring the NVR after performing a factory reset.

1. To export a config file select “USB1-2” to gain access to the front USB

port, select a save location then click “Export”.

2. To import a config file select “USB1-2” to gain access to the front USB

port, select the location of the file then click “Import”. The NVR will now
restart to apply your settings.

Click the “Back” button to go back to the Main Menu.

56

System Maintenance: Upgrade

When new firmware is released, you can use this function to install the
upgrade.

Local Upgrade: The firmware will be updated locally using a USB flash

drive or hard drive. Select “USB1-2” to gain access to the front USB
port, select the location of the file then click “Upgrade”. The NVR will
restart when finished.

FTP: We don’t recommend using this option in case the NVR is discon-

nected from your network during the update.
Click the “Back” button to go back to the Main Menu.

57

System Maintenance: Default

This functions allows you to factory reset the NVR in case of error. There
are two options available.

1. The first option will reset all parameters including network and user

settings.

2. The second option will reset all parameters except network and user

settings.
The NVR will restart after pressing the “OK” button.
Click the “Back” button to go back to the Main Menu.

58

System Maintenance: Net Detect

This function allows you to check network traffic and to obtain real-time
information from the NVR such as network detection, network status
and sending and receiving network traffic.

Click the “Back” button to go back to the Main Menu.

59

System Maintenance: HDD Detect

This function displays technical specifications of the hard drive in­stalled. In most circumstances, the information here and in the subse­quent sub-menu will not be needed for general use of the NVR, however
one of our Swann technical help staff may ask you to access this if you
call for assistance.

Click the “Back” button to go back to the Main Menu.

60

Warranty Information

USA

Swann Communications USA Inc.

12636 Clark Street

Santa Fe Springs CA 90670

USA

Australia

Swann Communications

Unit 13, 331 Ingles Street

Port Melbourne Vic 3207

Australia

United Kingdom

Swann Communications LTD.

Stag Gates House 63/64 The Avenue

SO171XS

United Kingdom

Warranty Terms & Conditions

Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase
date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period
will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges
incurred to send the product to Swann’s repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any
country other than the country of origin.

The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any
costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the respon­sibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized
end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void.

By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights
will take precedence.

For Australia: Our goods come with guarantees which cannot be excluded under Australian Consumer Law. You are entitled to a replacement or

refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods re­paired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

61

Helpdesk/Technical Support

Technical Support E-mail: [e-mail]

Telephone Helpdesk

USA Toll Free 1-800-627-2799

USA Parts & Warranty 1-800-627-2799

(M-F, 9am-5pm US PT)

AUSTRALIA 1300 138 324

NEW ZEALAND Toll Free 0800 479 266

UK 0808 168 9031

M7090200115E | © Swann 2015