Swann PLATINUM DIGITAL HD Instruction Manual

Security Made Smarter

PLATINUM DIGITAL HD

Professional HD Security System

INSTRUCTION MANUAL

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Important Information

FCC Verification

This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

· Reorient or relocate the receiving antenna

· Increase the separation between the equipment and the receiver

· Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected

· Consult the dealer or an experienced radio/TV technician for help

These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions:

· These devices may not cause harmful interference

· These devices must accept any interference received, including interfer-

ence that may cause undesired operation

Important Notice: All jurisdictions have specific laws and regulations relat-

ing to the use of cameras. Before using any camera for any purpose, it is the buyer’s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations.

FCC Regulation (for USA): Prohibition against eavesdropping

Except for the operations of law enforcement officers conducted under lawful authority, no person shall use, either directly or indirectly, a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation.

Warning: Changes or modifications made to this device not approved

expressly by the party responsible for compliance could void the user’s authority to operate the equipment.

Important Safety Instructions

· Do not operate if wires and terminals are exposed

· Do not cover vents on the side of your device and allow adequate space for

ventilation

· Only use the power adapter supplied with your NVR

About this Instruction Manual

This instruction manual is written for the NVR-7450 series and was accurate at the time it was completed. However, because of our on-going efforts to constantly improve our products, additional features and functions may have been added since that time.

Important Password Information

This NVR does not have a default password. A password is created during the Startup Wizard. If password protection has been enabled and you have forgotten your password, your NVR’s MAC address can be used to create a new password (see page 3 - Password Recovery).

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Password Recovery

Forgotten your password? Please do the following:

1. Right-click the mouse on the Live View screen to display the Menu Bar

then click “Main Menu”.

2. At the password login screen click “Forgot Password” then click “Yes”.

3. After a short moment, you will receive a password reset request email

containing your NVR’s MAC address (if it’s not in your inbox, check your junk or spam folder).

4. Input the MAC address including the semicolons (see left example) then

click “OK”.

5. A message will appear on-screen stating that your password has been

reset. Click “OK” to continue.

6. Enter a new password (see bottom left example). The password has to

be a minimum of six characters and can contain a mixture of numbers and letters. Use a password that you are familiar with, but is not easily known to others.

7. Write down your password in the space provided below for safe keeping.

8. Complete the Startup Wizard as normal (the settings that you previously

selected in the Startup Wizard will remain unchanged).

Don’t forget to write down your password: _________________________

I haven’t created an email for my NVR, what can I do? Don’t worry, we’re

here to help. Please contact Swann Helpdesk & Technical Support (phone numbers located on page 83) for assistance.

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Contents

Important Information �� 2 Password Recovery �� 3

Live View �� 6

Live View Mode �� 7 Live View Icons & Controls �� 8

Main Menu �� 9

Menu Layout �� 10

Camera Configuration �� 11

Display: Live �� 12 Display: Image Control �� 14 Display: Privacy Zone �� 17 Creating a Privacy Mask �� 18 Record: Mainstream �� 19 Record: Substream �� 22 Record: Mobilestream �� 24 Alarm: Motion �� 26 Motion Detection Setup �� 28 Motion Detection Tips �� 29 Device: PTZ �� 30 Controlling your PTZ Camera �� 31 Creating a Preset �� 32 Display: IP Channel �� 33

Recording Configuration �� 34

Record: Record �� 35 Record: Schedule �� 36

Capture: Capture �� 37 Capture: Schedule (8 channel model) �� 38

Playback & Backup �� 39

Search: General �� 40 Playback Interface �� 41 Search: Events �� 43 Search: QuickShot �� 44 Playing a Slideshow �� 45 Search: QuickReview �� 46 QuickReview Playback �� 47

System Configuration �� 49

Display: Output �� 50 Network: Network �� 51 Network: Switch �� 53 Network: Email �� 54 Network: Email Schedule �� 55 Network: DDNS �� 56 Network: RTSP �� 57 Alarm: Alarm �� 58 Device: HDD �� 60 Device: S.M.A.R.T. (8 channel model) �� 61 Device: Cloud �� 62 System: General �� 63 System: DST �� 64 System: NTP �� 65

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Contents

System: Users �� 66 Advanced: Maintain �� 67 Advanced: Events �� 69 Advanced: Auto Upgrade �� 70

System Status �� 71

Search: Log �� 72 System: Info �� 73 System: Channel Info �� 74 System: Record Info �� 75 Glossary �� 76 Frequently Asked Questions �� 81 Warranty Information �� 82 Helpdesk & Technical Support �� 83

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Live View

Live View is the default display mode for

your NVR. Each camera connected will

be displayed on-screen. You can check

the status or operation of your NVR and

cameras using the icons and Menu Bar

on the Live View screen. Right-click the

mouse to access the Menu Bar.

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Live View Mode

Live View mode is the default display for your NVR. Each camera connected will be displayed (multiple view modes available). You can check the operation of your NVR by using the status icons on the Live View screen. The date and time as well as the name for each camera is also displayed.

Camera Toolbar

Status Icons

Menu Bar

Camera/Group

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Double-click a live video channel to view full screen.

Click & drag a live video channel to reposition it.

Right-click the mouse in Live View mode to display the Menu Bar (see page 8 for more information).

Click a camera to access the Camera Toolbar. This provides access to functions such as instant playback and to change image settings.

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Live View Icons & Controls

Menu Bar

1. Click this to open the Main Menu.

2. Lock your NVR to prevent access to the Main

Menu when “Menu Timeouts” is turned off.

3. Four camera view.

4. Nine camera view (this will display eight

cameras on the 8 channel model).

5. Click this to select from one of the mul-

ti-screen viewing modes available.

6. Click this to change from Mainstream to Sub-

stream when viewing the cameras in Live View mode. Click again to change to Mainstream.

7. Click this to change the bitrate and frame rate

when viewing the cameras in Live View mode.

There are three profiles available - Real-time (high bitrate/high frame rate), Balanced (a balance between Real-time and Smooth), and Smooth (high frame rate/low bitrate).

8. Click this to repeatedly cycle through each

channel full screen. Each channel will be displayed for five seconds.

9. Click this to change the volume or mute the

audio (click the speaker icon to mute).

10. Click this to access the Search menu.

11. Click this to access the Startup Wizard.

Please note: The 16 channel model will

have additional camera views available

(twelve camera and sixteen camera views).

To ensure the integrity of your recordings, enter your password and click “Shutdown” when powering off your NVR.

Status Icons

This icon indicates that the camera is being recorded (either manually or by motion).

This icon indicates that your NVR is detecting motion from the camera.

This message indicates that the camera has not been configured for that camera input or the camera input has lost the feed from its camera.

This message indicates that your NVR does not have a hard drive or it fails to detect the drive that is installed.

NO HDD

VIDEO LOSS

Camera/Group: When viewing a single camera or

a group of cameras, move the mouse to the far left or right to reveal the camera/group button. You can cycle through each camera or group of cameras.

This message indicates that your NVR cannot verify the camera that is connected to that camera input.

O󰀨-line

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Main Menu

The “Main Menu” is where you control the

various actions and options that are available

on your NVR. You can also access previous-

ly recorded video for playback and to copy to

a storage device such as a USB flash drive.

To maintain system integrity, a firmware up-

grade can be performed when available and

access to the “Shutdown” menu to restart or

safely turn off your NVR.

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The various functions and options available, are categorised on the lefthand side of the Menu.

Clicking each category will reveal a number of tabs or sub-categories that can be changed from their default setting.

To exit or access the previous menu, rightclick the mouse.

Save changes that have been made or restore default settings.

Menu Layout

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Camera Configuration

The camera configuration options are avail-

able in the “Display”, “Record”, “Alarm” and

“Device” menus that are accessible from the

Main Menu. You can change the resolution,

bitrate, OSD (on-screen display) position as

well as image settings for hue, brightness,

contrast and saturation. Your NVR has con-

trols for detecting motion, allowing you to

define specific areas to alert you to a poten-

tial threat in and around your home. You also

have the ability to create one or more zones

for privacy.

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Display: Live

Channel: Select a camera that you would like to edit.

Channel Name: Enter a name for the camera you’ve selected. It can be up to

eight characters in length.

Show Name: Leave this enabled to display the camera name in Live View

mode, otherwise click the drop down menu to disable.

Record Time: It’s recommended to leave this enabled, as a timestamp will

be embedded on all video recordings. This allows you to easily identify when events have occurred. You can disable this if you wish.

Date Format: Select a preferred display format (this is independent to the

date format selected for the NVR itself).

Time Format: Select a preferred display format (this is independent to the

time format selected for the NVR itself).

Refresh Rate: This setting correlates to the “Video Format” selection in the

Startup Wizard. When selecting “NTSC”, 60Hz will be displayed. When selecting “PAL”, 50Hz will be displayed.

OSD Position: Allows you to change the position of the on-screen display on

the Live View screen. Click the “Setup” button then use the mouse to reposition. Right-click the mouse then click “Save”.

Color: Click the “Setup” button to access the image adjustment tools:

Channel: Select a camera that you would like to edit.

Hue: This changes the color mix of the image.

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· Don’t forget to click “Save”

to apply settings.

· Click the “Close” button to

exit the Main Menu.

The configuration options available allow you to name each camera relevant to where it has been installed as well as the ability to adjust image settings such as brightness and contrast. You can also change how the date and time format are displayed in Live View mode.

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Display: Live

Bright: This changes how light the image appears to be.

Contrast: This increases the difference between the blackest black and the

whitest white in the image.

Saturation: This alters how much color is displayed in the image.

Use the slider to adjust each setting. Click the “Default” button to reset all settings. When finished, click the “Save” button then click “Close” to exit.

Please note: Any changes made to the image settings available will af-

fect your recordings.

· Don’t forget to click “Save”

to apply settings.

· Click the “Close” button to

exit the Main Menu.

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Display: Image Control

Channel: Select a camera that you would like to edit.

IR-CUT Mode: Lets you choose how the camera handles color and how it

manages the transition from daytime to night-time and vice versa:

GPIO Auto: This will instruct the camera to switch automatically from “Color

Mode” to “Black White mode” and vice versa. This setting will be suitable for most camera locations.

Color Mode: This will instruct the camera to operate in color mode only. In

low light conditions, the color will be quite faint. Image clarity will also be reduced in low-light conditions.

Black White Mode: This will instruct the camera to operate in black & white

mode only.

IR-Cut Delay: Controls the delay of the IR cut filter when transitioning from

daytime to night-time. The default setting will be suitable for most camera locations but can be adjusted if needed. Click and hold the slider left or right to change. The higher the number, the greater the delay.

Lens Flip: Lets you turn the image upside down.

Angle Flip: Lets you horizontally reverse the orientation of the image.

Back Light: Improves exposure of an object that is in front of a light source.

This may happen if an object is in front of a window or if a person is coming in from the outside. The camera will pick up the natural light, therefore the object or person in the foreground becomes dark. If the camera is mounted in a location where this is required, click the drop down menu to enable.

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· Don’t forget to click “Save”

to apply settings.

· Click the “Close” button to

exit the Main Menu.

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The functions available enable you to control the appearance and characteristics of the image shown from each camera. Each function can be adjusted to obtain the best possible image quality, providing you the flexibility to install the camera in the most challenging of lighting situations.

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Display: Image Control

BLC (Back Light Compensation) Level: If “Back Light” has been enabled, you

will see this option available. Click the drop down menu to select the level of back light compensation that you would like to apply. Some experimentation is recommended to select the best settings.

3D Noise Reduction: This function will reduce the overall noise content for

recordings done at night or in lower light conditions. In most circumstances, the default selection will be suitable for most camera locations but can be adjusted if needed:

Manual: Click the drop down menu and select “Manual”. Click and hold the

slider left or right to change. Just be aware that setting the value too high, can result in a “trailing” effect (also known as motion blur) on moving objects appearing on-screen.

WDR (Wide Dynamic Range): This function will balance out images that have

a large dynamic range. It does this by brightening dark areas and darkening bright areas. An example of this situation would be if an indoor camera is pointing towards a window or building entrance. The image produced by the camera during the day would be extremely washed out due to the high brightness of the incoming light. If the camera is mounted in a location where this is required, click the drop down menu to enable.

AGC (Automatic Gain Control): This function allows an increase in sensitivity,

enabling operation in lower light conditions. The camera will automatically boost the gain control so that objects can be seen more clearly. Click the drop down menu to select a level of control that you would like to apply.

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· Don’t forget to click “Save”

to apply settings.

· Click the “Close” button to

exit the Main Menu.

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Display: Image Control

White Balance: This function adjusts for lighting in order to make white ob-

jects appear white in photos. One of the factors that affect correct image reproduction is the light source which illuminates the scene. One of the indicators for an improper white balance setting are dark colors which appear faded, shifted, or a completely different color altogether. If this is happening, click the drop down menu and change this to “Manual”. If the colors appear correctly, leave the default setting. You can also select “Indoor” if the camera has been mounted inside a place of residence.

Manual: When selecting this mode, click and hold the red, green and blue

sliders left or right to change.

Shutter: This function controls the length of time a camera’s shutter is open

and the amount of light reaching the sensor. In low light situations, the shut-

ter needs to stay open longer in order for the sensor to receive enough light. The default setting will be suitable for most camera locations.

Time Exposure: When selecting “Manual”, click the drop down menu to se-

lect a different exposure time. The lower the number, the slower the shutter speed (this will create a motion blur effect). Some experimentation is recommended to select the best settings.

Defog Mode: This function extends visibility and improves video quality if

there is moderate to heavy fog or haze. The default setting will be suitable for most camera locations. If selecting “Manual”, click and hold the slider left or right to change.

· Don’t forget to click “Save”

to apply settings.

· Click the “Close” button to

exit the Main Menu.

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Display: Privacy Zone

Channel: Select a camera that you would like to edit.

Mask Area: To create a mask, click the drop down menu to enable.

Area Setup: Click the checkbox on the number of privacy masks that you

want to create. Up to four privacy masks can be created per camera.

Mask Area: Click the “Setup” button to create one or more masks (see page

18 - Creating a Privacy Mask).

This function can be used to obscure all or part of your image for privacy (up to four privacy masks can be created per camera). You can also use this to minimize false triggers when motion is detected. Areas obscured by a mask won’t be shown live or recorded.

· Don’t forget to click “Save”

to apply settings.

· Click the “Close” button to

exit the Main Menu.

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Creating a Privacy Mask

1. Depending on the number of masks that you want to create, each mask

will be numbered. To reposition the mask, click and hold the mask number then move the mask to the desired location.

2. To resize the mask, click and hold the bottom right corner of the mask then

resize to the desired size. You can reposition and resize each mask to overlap each other.

In the example provided on the left, two masks have been created to block out cars and pedestrians adjacent to the front yard of the house. This will minimise false triggers and block movement that is not relevant to entry via the front entrance.

3. When finished, right-click to exit then click “Save” to apply. Areas obscured

by a mask won’t be shown live or recorded (see below left).

To remove a mask, uncheck the relevant checkbox next to “Area Setup” then click “Save” to apply.

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Click and hold here to reposition the mask to the desired location.

Click and hold here to resize the mask to the desired size.

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Record: Mainstream

Channel: Select a camera that you would like to edit.

Resolution: By default the recording resolution is automatically selected to

match the capabilities of the provided cameras. Lower resolutions are available to select if required.

FPS: The number of frames per second (fps) that your NVR will record. The

default is 15fps, however you can change this if needed. In the HomeSafe View app, you can select “Mainstream” in Live mode to view your cameras. Lower the frame rate if you’re having issues streaming to your mobile device (lowering the frame rate to 6fps for example, will reduce the bandwidth required without sacrificing image quality).

Video Encode Type: Your NVR utilizes two encoding methods to record vid-

eo. The default method of compression is H.265. This will result in less hard

drive space used when recording (before older videos are automatically overwritten) and will consume less bandwidth when using the remote playback feature in the HomeSafe View app. The second method of compression is H.264. This is a commonly used format for recording and compressing video and is used in Blu-ray players and to broadcast TV signals. If visual quality is of importance, change this to H.264, otherwise leave the default selection.

Bitrate Control: CBR (Constant Bitrate) utilises a fixed bitrate and band-

width to record video. This means your NVR will use the same number of bits throughout the entire recording, regardless of what is happening on-screen. VBR (Variable Bitrate) utilises a bitrate that will increase or decrease, depending on how complex the scene is, to record video.

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The functions available allow you to change the resolution, frame rate and bitrate for each camera connected. By default the recording resolution, frame rate and bitrate are automatically selected to fit in with the capabilities of the provided cameras, however you can change them if required.

· Don’t forget to click “Save”

to apply settings.

· Use the “Copy” function to

apply all settings to the other cameras.

· Click the “Close” button to

exit the Main Menu.

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Record: Mainstream

Which method should I choose? Scene complexity can vary significantly over

several hours of recorded video, and the bitrate you select for recording will have an effect on image quality, bandwidth consumption, and hard drive storage. A complex scene with moving action, such as traffic on a city street, or a scene with a lot of contrasting colors, will affect image quality and bandwidth consumption more than a less complex scene with little action or movement.

CBR: This is the default method of control that your NVR will use to record

video. If you have cameras placed in high traffic areas, CBR is the recommended control method. As the bitrate is fixed, the image quality will be consistent throughout the entire recording.

VBR: If you have cameras placed in low traffic areas, VBR is the recommend-

ed control method. As the bitrate is variable, your NVR can use a lower bitrate

if there is little to no movement detected. This will result in a lower recording size as well as a lower bandwidth requirement.

When choosing VBR, you can select the recording quality that will define the variable bitrate used. You can select from lowest to highest.

Bitrate Mode: You have the choice of selecting a predefined or user-defined

bitrate. For most instances, the default selection will be suitable.

Bitrate: The amount of data that your NVR will use to record video. The high-

er the bitrate, the more space each recording will consume on the hard drive. The default bitrate is 4096Kbps. Change the bitrate if you’re having issues streaming to your mobile device via the HomeSafe View app (when selecting “Mainstream” in Live mode to view your cameras).

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· Don’t forget to click “Save”

to apply settings.

· Use the “Copy” function to

apply all settings to the other cameras.

· Click the “Close” button to

exit the Main Menu.

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Record: Mainstream

Decreasing this will consume less bandwidth when streaming.

Please note: Selecting the appropriate recording settings is dependent

on camera location, lighting conditions and the level of quality required.

Some experimentation is recommended to select the best settings.

· Don’t forget to click “Save”

to apply settings.

· Use the “Copy” function to

apply all settings to the other cameras.

· Click the “Close” button to

exit the Main Menu.

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Record: Substream

Channel: Select a camera that you would like to edit.

Resolution: The default resolution is 1280 x 720. You can select a lower res-

olution if you’re having issues streaming to your mobile device via the HomeSafe View app (especially when viewing multiple cameras).

FPS: The number of frames per second (fps) that your NVR will process when

streaming to your mobile device and computer via HomeSafe View. For most instances, the default frame rate (15fps) will be suitable. This is especially the case for cameras that monitor medium to high traffic areas and will result in smoother motion, but just be aware this will increase the bandwidth required. You can lower this if monitoring low traffic areas.

Video Encode Type: Your NVR utilizes two encoding methods to record vid-

eo. The default method of compression is H.265. This will result in less hard

drive space used when recording (before older videos are automatically overwritten) and will consume less bandwidth when using the remote playback feature in the HomeSafe View app. The second method of compression is H.264. This is a commonly used format for recording and compressing video and is used in Blu-ray players and to broadcast TV signals. If visual quality is of importance, change this to H.264, otherwise leave the default selection.

Bitrate Control: Change this to VBR. This will result in a lower recording size

as well as a lower bandwidth requirement. You can select the recording quality that will define the variable bitrate used, from lowest to highest.

Bitrate Mode: You have the choice of selecting a predefined or user-defined

bitrate. For most instances, the default selection will be suitable.

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· Don’t forget to click “Save”

to apply settings.

· Use the “Copy” function to

apply all settings to the other cameras.

· Click the “Close” button to

exit the Main Menu.

The functions available allow you to control how video is streamed to your mobile device and computer using the HomeSafe View app and software. You can also click “Stream switch” to change to Substream in Live View mode. You can change the resolution, frame rate, bitrate control and bitrate if you’re having issues streaming live video from your NVR.

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Record: Substream

Bitrate: The amount of data that your NVR will use to stream video to your

mobile device. For cameras that monitor medium to high traffic areas, increase the bitrate to add more detail to the camera’s image, but just be aware this will increase the bandwidth required. Increase the bitrate in small doses until you are satisfied with the image quality.

Please note: When streaming live video, the overall quality is dependent

on your internet connection and the Substream settings utilised. This is

important to note when streaming multiple cameras at the same time.

· Don’t forget to click “Save”

to apply settings.

· Use the “Copy” function to

apply all settings to the other cameras.

· Click the “Close” button to

exit the Main Menu.

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Record: Mobilestream

Channel: Select a camera that you would like to edit.

Enable: It’s strongly recommended leaving this option enabled as there is no

benefit if it is disabled (if disabled, Substream will be used to stream video).

Resolution: The default resolution is 640 x 480. You can select a lower resolu-

tion if you’re having issues streaming to your mobile device via the HomeSafe View app (especially when viewing multiple cameras).

FPS: The number of frames per second (fps) that your NVR will process

when streaming to your mobile device via the HomeSafe View app. For most instances, the default frame rate will be suitable. Change this to 10fps or 15fps for cameras that monitor medium to high traffic areas. This results in smoother motion, but just be aware this will increase the bandwidth required.

Video Encode Type: Your NVR utilizes two encoding methods to record vid-

eo. The default method of compression is H.265. This will result in less hard drive space used when recording (before older videos are automatically overwritten) and will consume less bandwidth when using the remote playback feature in the HomeSafe View app. The second method of compression is H.264. This is a commonly used format for recording and compressing video and is used in Blu-ray players and to broadcast TV signals. If visual quality is of importance, change this to H.264, otherwise leave the default selection.

Bitrate Control: Change this to VBR. This will result in a lower recording size

as well as a lower bandwidth requirement. You can select the recording quality that will define the variable bitrate used, from lowest to highest.

(continued on next page)

· Don’t forget to click “Save”

to apply settings.

· Use the “Copy” function to

apply all settings to the other cameras.

· Click the “Close” button to

exit the Main Menu.

Mobilestream is the default control method used to stream video to your mobile device and computer using the HomeSafe View app and software. You can change the resolution, frame rate, bitrate control and bitrate if you’re having issues streaming live video from your NVR.

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Record: Mobilestream

Bitrate Mode: You have the choice of selecting a predefined or user-defined

bitrate. For most instances, the default selection will be suitable.

Bitrate: The amount of data that your NVR will use to stream video to your

mobile device. For cameras that monitor medium to high traffic areas, increase the bitrate to add more detail to the camera’s image, but just be aware this will increase the bandwidth required. Increase the bitrate in small doses until you are satisfied with the image quality.

Please note: When streaming live video, the overall quality is dependent

on your internet connection and the Mobilestream settings utilised. This

is important to note when streaming multiple cameras at the same time.

· Don’t forget to click “Save”

to apply settings.

· Use the “Copy” function to

apply all settings to the other cameras.

· Click the “Close” button to

exit the Main Menu.

Swann PLATINUM DIGITAL HD Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual