Swann NVR-7072, NVR-7082 User Manual

720p High Definition

Network Video Recorder

NVR-7072/7082 models

INSTRUCTION MANUAL

Before You Begin

Contents

FCC Verification

Note: This equipment has been tested and found to comply

with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and the receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/T V technician for help

These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• These devices may not cause harmful interference, and

• These devices must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE:

All jurisdictions have specific laws and regulations relating to the use of cameras. Before using any camera for any purpose, it is the buyer’s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations.

FCC Regulation (for USA): Prohibition against eavesdropping

Except for the operations of law enforcement officers conducted under lawful authority, no person shall use, either directly or indirectly, a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation.

WARNING

Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.

IMPORTANT SAFETY INSTRUCTIONS

• Make sure product is fixed correctly and stable if fastened in place

• Do not operate if wires and terminals are exposed

• Do not cover vents on the side or back of the NVR and allow adequate space for ventilation

DEFAULT PASSWORD INFORMATION

To ensure your privacy, this NVR supports password protection.

The default, all-access username is ‘admin’, the default password is ‘12345’.

To ensure your ongoing privacy, we strongly recommend setting a password as soon as possible. Choose something that you’ll remember, but that others would be unlikely to guess.

IMPORTANT NOTICE - Do NOT lose or

forget your password. To ensure that

your NVR has the best security possible, password recovery has been designed to be a complicated and time consuming process.

Only a select number of staff at the Swann Technical Support Telephone Helpdesk can assist. Password retrieval can take several

days, which means you will NOT be able to

access your NVR during this time.

BATTERY INFORMATION

This product contains a removable battery. If you need to

replace or dispose of the internal battery. The battery is located on the mainboard of the NVR. It is a

primar y lithium CR2032 button cell.

To access, remove and/or replace the battery:

• Ensure the NVR is turned OFF. NEVER open the NVR’s

case while power is connected.

• Remove the five screws holding the cover on the NVR.

• If replacing the battery, ensure that it is an exact match

for size, type and capacity.

• Be sure to safely dispose of the battery. The process for battery disposal/recycling varies from location to location, please check with the relevant local authority for method.

BATTERY SAFETY INSTRUCTIONS

• Do NOT attempt to open, puncture, disassemble or modify the battery in any way.

• Do NOT subject it to sudden shock or heat.

• Do NOT dispose of battery in fire.

Introduction

Before You Begin 2 Contents 3 Introduction 5

Basic Setup

Installation Guidelines 7 NVR Front Panel 7 NVR Rear Panel 8 Connection Diagram 9 Connecting Additional Devices 10 Controlling the NVR 11 Setup Wizard: General 12 Setup Wizard: Camera & Email 13 Setup Wizard: System Time 14 Setup Wizard: Account Configuration 15 Setting your Smartphone or Tablet 16 Setting up your PC 17 Basic NVR Operation 19

Advanced Configuration

Advanced Configuration 22 IP Channel 23 Display: Camera  24 Display: Output  25 Recording: Encode 26 Recording: Option 27 Recording: Schedule 28 Search: Playback 29 Search: The Playback Interface 30 Specific Incident Backup 31 Search: Backup 31 Search: Event / Log Search 32 Network: General 33 Network: Advanced 34 Network: Advanced: DDNS 35 Network: Advanced: NTP 35 Network: Advanced: Email Settings 36 Network: Advanced: IP Filter 37 Network: Advanced: Network Status 37 Alarm: Motion 38 Alarm: Motion Detection Configuration 39 Alarm: Motion Detection Notes 40 Alarm: Motion Detection - Action 41 Alarm: Video Loss 41 Alarm: Exception 42 Device: HDD 43 Device: S.M.A.R.T 43

System: General 44 System: User 45 System: System Information 46 System: Maintenance 47

Reference

SwannView Link: Interface 49 SwannView Link: Local Settings 50 SwannView Link: Device Settings 51 Troubleshooting 55 Addendum: Third Party Hardware 56 Warranty Information 57 Helpdesk/Technical Support Details Rear Cover

Chapter

INTRODUCTION

Introduction

Congratulations on your purchase of Swann’s latest network video recording security system with 720p high definition live viewing and playback in real-time. Let’s take a moment to talk about some of the features this NVR offers, and how to get the most out of them.

Oh my, this is a big manual. How long will this take?

Yes, but you won’t have to read all of it - you should be up and running by page 20!

It can take a few hours to connect everything and run through the setup procedure.

The latter part of this manual is for advanced users only - the NVR is seriously configurable - the out-of-the-box settings do a great job in 90% of situations, but some users will want to get into the nitty-gritty detail, so that information is presented for those who need it.

Getting the NVR Setup

There are three stages to getting your NVR set up. If you want to use the default settings, you’ll only need to complete steps one and two.

Stage 1. Connecting the NVR (page 7 to page 10)

This section details what you can connect to the different inputs/outputs of the NVR.

Everyone’s setup will vary a little bit - it depends what cameras came with the NVR (if any) and what device(s) you’ve already got.

INTRODUCTION

Introduction

The Basic Setup

The default settings will cover most basic installation requirements of the NVR.

To get the most out of your hard drive, we’ve configured the NVR to record only when it detects motion - that way, you won’t fill the hard drive with video of nothing happening.

Before installing anything, connect the NVR and cameras and test your system.

We ensure everything is working properly when we ship them out , but sometim es things can b e damaged in tr ansport , and occasionally components can fail. Better to find out now, before everything is fixed in place!

Stage 2. Basic NVR Setup (page 11 to page 20)

The NVR needs a few things to be set properly before it can do its thing. Follow the instructions from pag e 11 to page 20 to get everything working.

3. Optional: Advanced NVR Configuration

The lat ter part of th is manual covers a dvanced N VR operatio ns. This NVR comes with all the professional-grade capabilities

you’d expect from a qualit y Swann produc t, but many advanced capabilities require detailed setup to function correctly.

If you’re not an advanced user, don’t worry. The out-of-the-box settings really do work well, and we’d only suggest changing them if you’ve got a really specific plan in mind.

Accessing this NVR from your Smartphone or Tablet

This NVR supports live viewing on your Smartphone or Tablet. We have developed an app called SwannView Link for the Andro id and iOS pl atform s. For And roid user s, please d ownloa d the app from Google Play. If you have an Apple device, please go to the Apple App Store. As we are continually improving the documentation that we include with our products, you can find the latest user guide for our app at www.swann.com.

BASIC SETUP

Installation Guidelines

Chapter

• Do not expose the NVR to moisture. Water is the archenemy of electrical components and also poses a high risk of electric shock.

• Avoid dusty locations. Dust has a tendency to build up inside the NVR case, leading to a high risk of failure or even fire.

• Only install the NVR in a well ventilated space. Like all electronics, the circuitry and hard drive in the NVR produce heat, and this heat needs a way out.

• Do not open the NVR case except to install/swap the hard drive inside. There are no user serviceable parts inside.

• Do not cut or modify any cable for any reason. Doing so

NVR Front Panel

will void your warranty, as well as pose a great risk of fire or electrical shock.

• Do not expose the NVR to sudden bumps or shocks (for example, being dropped). The NVR is as robust as possible, but many of the internal components are quite fragile.

• Remember that the NVR is, in all likelihood, going to be left on 24 hours a day, 7 days a week. Keep this in mind when choosing a location for installation.

• Never open the case whilst the NVR is plugged in, and never turn the NVR on whilst the case is open.

Basic Setup

Name Function

Power LED

HDD LED

LAN LED

Solid red indicates the NVR is supplied power and turned on.

Blinking green indicates the NVR is writing to / reading from the installed hard drive.

Solid blue indicates the NVR is connected to the network.

BASIC SETUP

USB

For connecting USB external storage to the NVR for backup, or for applying new firmware.

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BASIC SETUP

NVR Rear Panel

8-channel NVR7082 model shown below

Name Function

DC 12V

Power Input

Where you connect the included DC12V power adapter.

Connection Diagram

Connecting Cameras to the NVR

NVR-7072 model

Connect the Ethernet and Power plugs from the extension cable to the camera’s LAN Video and Power ports. Then, plug the Ethernet cable into one of the Network Camera ports on the NVR. If connecting more than one camera, use the power splitter that’s included before connecting to the power adapter.

Ethernet plug

The camera’s Reset Button. It enables you

to reset the camera’s Admin password back to factory default. For more information, refer to the camera’s user manual.

Power Plug (NVR-7072 only)

NVR-7082 model

Connect the camera’s LAN Video port to any Network Camera port on the NVR using one of the long Ethernet cables provided. Then, connect the PoE Power Adapter (it has a unique 2-pin connector) to the PoE Power port on the NVR and turn the connector’s locking ring clockwise until connection is secure. The PoE power adapter is exclusively used to power the Network Camera ports so that each camera will not require a separate power adapter.

To Power Splitter / Power Adapter (NVR-7072 only)

USB 2.0

HDMI

eSATA

VGA

Network (LAN)

Port

PoE Power Port

Network

Camera Ports

For connecting the USB mouse or a USB storage device.

The primary video output of the NVR. For the highest possible video output quality, we suggest using this output.

For connecting an external hard drive with an eSATA port. It can be used to store video recordings in the same way as the internal hard drive.

For connecting a television or PC monitor with a VGA input (make sure the monitor you use supports the resolution you set in the menu).

Where you connect the NVR to your router or network switch for Internet connectivity.

(Only for NVR-7082 model) For connecting the PoE power adapter to supply power directly to the cameras connected on the Network Camera ports.

These are network ports to connect your IP network cameras. Unlike conventional DVR BNCtype channel inputs, the numbers labelled on ports here have no bearing on the order in which cameras will appear on the NVR’s Live View display. The 4-CH model will have four less inputs.

Supply power to the NVR using the included power adapter.

Connect the mouse to the USB port.

POE power adapter (NVR-7082 only)

BASIC SETUP

Connect an Ethernet cable from the LAN port on the NVR to a spare port on your rou ter.

If you’ve got a TV or monitor with HDMI in, connect to the HDMI port on the NVR.

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If you’ve got a monitor with VGA but not HDMI, connect it to the VGA output on the NVR.

BASIC SETUP

Connecting Additional Devices

The eSATA port can be used for connecting eSATA Hard Drives to store your recordings.

Controlling the NVR

Starting the NVR for the first time

When you first boot the NVR, it will automatically start the Setup Wizard which will guide you through the various setup options available.

The USB Mouse

The easiest way to operate the NVR is to use the included USB optical mouse - we put together the look and feel of the menu system specifically for mouse-friendly navigation.

The controls are pretty easy to remember - heck, there are only two buttons. It couldn’t be simpler.

Left click:

Selects an item or confirms a choice.

Right click:

Opens the menu bar from the live viewing screen. Returns one “step” from a submenu. Opens a context menu in some settings screens.

The Scroll Wheel:

Can be used to adjust the values of sliders and scales when highlighted by the mouse.

The Remote Control

The NVR also comes supplied with a remote control unit. Like the USB Mouse, it can be used to perform all the main functions of the NVR. For details of what each button does, see the layout of the remote control below.

Note

Wireless Mice and Bluetooth devices are NOT compatible with the NVR. Please use the USB optical mouse supplied.

The front USB 2.0 port can be used for backing up footage to a USB Flash Drive/Hard Drive (HDD) and applying new firmware.

This port can also be used to connect a USB mouse.

Standby: Send the NVR into standby mode. No recording will occur while the

NVR is set to Standby. To wake up the NVR from standby mode, just press the button again.

or initiates unlocking the NVR if it’s already locked. Only works once the password function has been enabled and a password set (see page 45 for details).

Numeric Buttons: Can be used as shortcuts to a specific channel, and are

useful for quickly entering numerical passwords.

Display Mode: Enter split-screen view, where the screen shows one, four

(“quad” mode 2 x 2) or eight (3 x 3 with one space blank) video feeds at once.

Menu: Open the NVR’s menu.

PTZ*: Open the Pan/Tilt/Zoom control screen.

Exit: Return to the previous menu or exit to Live View screen while the main

menu is displayed.

Arrow Buttons: Navigate around menus or toggle through options.

OK: Confirm selection.

+ / -*: For adjusting the zoom of PTZ devices.

Record: Trigger manual recording mode.

Stop: Stop manual recording. Won’t have any effect on recordings triggered

by the schedule in either normal or motion-based recording modes.

Mute*: As the name suggests, this mutes the audio output of the NVR.

Playback Controls: Open the playback interface from the live viewing mode.

Pause, rewind, fast forward or resume playback from paused.

* not operational.

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BASIC SETUP

Setup Wizard: General Setup Wizard: Camera & Email

The Setup Wizard will run automatically the first time you start the NVR.

The wizard will guide you through all the settings you need to get your NVR up and working, specifically:

• Choosing your Language

• Setting Video Format and Resolution

• Setting the Date Format and your Time Zone

• Configuring your email account settings so that the NVR can send you alerts and the NVR UID

• Synchronizing the NVR’s time with an online server

• Choosing the settings for Daylight Savings Time (DST)

• Changing the NVR’s Admin account default password

General Configuration

BASIC SETUP

Camera

Here you can see a list of cameras that are connected to the NVR .

Note: The NVR automatically assigns cameras to channels in the order they were connected. Therefore, if there is a particular sequence that you want for your cameras, you will have to connect them one at a time. Or you can go to Main

Menu -> IP Camera -> Edit screen and order the

cameras manually. IP Address: Displays the unique IP number and

port number that is assigned to the network camera.

MAC Address: The Media Access Control address. This is a unique code which nothing else should share. You can’t change this one it’s hard set when the camera ships out.

Name: All cameras are by default named “C amer a1”. It’s very important that you change this to a name that will help you easily identify the camera (particularly helpful when there are multiple cameras with different IP addresses connected on the network). Also, whilst a camera IP address may sometimes change if the NVR or router was rebooted, the assigned camera name will always stay the same (unless if you change it).

Channel: The channel to which the camera has been assigned.

If you want the NVR to send email alerts as alarm events are detected, then you’ll need to configure an outgoing email server for the NVR to use, and choose an email address for it to send to.

We recommend creating an account with Gmail (www.gmail.com) specifically for the NVR. These instructions assume you’re using a GMail account. If you’re using a different email, see “Network:

Language: Choose the language you’d like the menu system to be displayed in. Video Standard: Choose between NTSC (for the USA, Canada, Mexico, Japan, Korea and some other regions) or PAL (UK, Europe,

Australia and some other areas). If this is set incorrectly, images from your cameras will be distorted, black and white, or simply not appear at all.

Resolution: How many pixels the NVR will output. Typically, you’ll want to set this to be equal to the native resolution of your monitor/television (check the manufacturer’s documentation). If your monitor’s native resolution isn’t an option, then you’ll want to use the highest resolution possible without exceeding the maximum resolution of your monitor.

Time Zone: Choose the time zone you’re in. It’s really important to select the right time zone if you’re using NTP (Network Time Protocol).

Some common time zones: In the USA, EST (Eastern Standard Time) is GMT -5:00, where PST (Pacific Standard Time) is GMT -8:00. The UK is GMT +0:00, and the East Coast of Australia is GMT +10:00.

Menu Date Format: How you’d like the date to be displayed. Choose whichever format that’s standard in your region. UID: This is the NVR’s Unique IDentifier number which will be used later to connect your PC or SmartPhone to the NVR using

Swann’s Peer to Peer technology.

If you need to change any of these settings later, you can find these options here: Main Menu -> System -> General

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Advanced: Email Settings” on page 36 for

details.

Enable SSL or TLS: Enable. SMTP Server: The SMTP address of your email

server. There are 3 preset options to select from:

smtp.gmail.com, smtp.live.com or smtp.mail.yahoo. com

Other: Allows for custom definintion of an outgoing email server. See “Network: Advanced: Email

Settings” on page 36 if you want to use an email server other than ones provided. Recommended for advanced users ONLY.

SMTP Port: The SMTP port of your email server. Gmail’s is 465 (this value will self-populate) Sender Address: The email address you want your NVR to send alerts from. For example, your_email@gmail.com Sender Password: The password of your sending email address. Recipient Address : Enter an email address for the NVR to send alerts to (usually your personal email address). Attach Picture: When selected, the NVR will attach a still image to better illustrate what has caused the alarm/alert state. Interval: The minimum amount of time that must elapse after the NVR sends an email alert before it can be triggered again. Test: To check if you’ve set up email alerts properly, click the Test button. If your connection and email details are ok, you will see

a message on the NVR screen confirming the email was sent successfully. After a short delay, you will also receive an e-mail in your inbox (Recipient’s Address) informing you that email alerts from the NVR has been set up. If the test is unsuccessful, please check your sender’s address/password and recipient’s address(es) and try again.

UID: This is the NVR’s Unique IDentifier number. We will use this UID to configure the SwannView Link app & software and connect to your NVR. You can click the Send UID button to receive an email containing the UID (that’s assuming your email details are configured) or alternatively just make a note of the UID on a piece of paper or save it to a text file using NotePad application on your computer.

Send UID: When you’ve finished testing your email, click the Send UID button to send the NVR UID to your email address (Recipient’s Address) so you can use it for access from SwannView Link on your PC etc.

BASIC SETUP

NTP

NTP stands for “Network Time Protocol”. It’s a way for the NVR to connect to the Internet and automatically update and maintain

BASIC SETUP

accurate time. There’s no requirement to use NTP, but it’s easy to setup and free to use, so there’s really no reason not to. NTP Server: The server you’d like to use for NTP. They’re all quite comparable in terms of reliability and accuracy, so unless

you’ve got some kind of master plan for world domination (which is affected by the time, for some reason) then the default (pool.

ntp.org) works fine. NTP Port: The default is 123. You should only change this if you’re using a different NTP server, and you know they use a different

port. If you’re using pool.ntp.org, ensure the port is 123. Sync: Triggers the NVR to automatically synchronize its internal clock with the time server immediately. If your NVR is

connected to the Internet and the network is correctly configured, this will update almost instantly.

System Time: The NVR’s current date and time.

DST Configuration

Setup Wizard: System Time

Setup Wizard: Account Configuration

Account Configuration

Here you can change the default password of the

Admin account. For on-going protection against

unauthorized access, we strongly suggest setting a new password for your Admin account.

User Name: The NVR’s default administration account, which is always called “Admin”. You can’t change the Admin user name.

Password: The password you’d like to be associated with the Admin account. A password can be between 1 and 8 characters in length, and consists of numbers only (no letters or symbols). The default password that’s masked on screen is “12345”.

Confirm Password: Re-enter the password to ensure accuracy.

Level: This field is greyed out because the Admin account always has the highest level of access. There are two additional access levels available - Guest and Operator.

Enable Password: Select this if you want to be prompted for the user account’s password when accessing the main menu. Display wizard when booting up (checkbox): Select this if you want the NVR to automatically run the configuration wizard when

it boots up. You can also run the wizard at any time by clicking the

Default Password Information

To ensure your privacy, this NVR supports password protection.

The default, all-access username is “admin”. If the NVR asks you to log in before you’ve set a password, enter admin as your username and leave the password blank. This will give you access to all areas of the NVR.

The password function is disabled by default. However, if you’re asked for a password, the default is “12345”. To ensure your ongoing privacy, we strongly recommend setting a password as soon as possible. Choose something that

you’ll remember, but that others would be unlikely to guess. If you do manage to lock yourself out of the NVR, you’ll need to contact us at the Swann Technical Support Telephone

Helpdesk - the number is on the back cover.

icon on the NVR menu bar.

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Finishing the Setup Wizard

When you click Finish, the NVR will update and save your settings. It may reboot while doing so.

If your time zone observes daylight saving time and you want your NVR’s clock to be updated automatically when daylight saving time starts and ends, make sure the Enable checkbox is selected.

Note: Make sure your time offset is set correctly or both your NVRs normal time and DST time may be out. Offset: The amount by which the time changes during DST. For the vast majority of locations, the offset is one hour, but

exceptions to this rule exist. Start Time / End Time: When DST begins and ends in your locale.

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BASIC SETUP

Have a Smartphone or Tablet?

Then head to the respective Apple App Store or Google Play, download the SwannView Link app (or SwannView Link HD for tablets) for free and turn your iOS or Android device into a monitoring centre for your NVR. Have the peace of mind that you can monitor your home at any time from any place. With “SwannLink” Peer to Peer technology, connecting your smartphone, tablet or PC to your NVR is so easy - there’s practically no need to fiddle around with complicated network configuration. Best of all, it only takes minutes to get it all up and running!

Important Note: As the SwannView Link app is constantly under development to improve your user experience, the

Configuring the SwannView Link App

After you have downloaded and installed SwannView Link (HD) on your smartphone or tablet, locate the app and tap the icon to run. Take your smartphone/tablet to your NVR and follow the instructions below.

1. In the Live View screen, tap at the top left and then tap .

BASIC SETUP

2. In the Devices menu, tap + to add a new Device as shown below.

3. On the NVR you will see a sticker with a QR Code and your UID number (the sticker will be on the top or bottom of the NVR

On the app, tap the QR Code button and use your smartphone’s camera to scan the QR sticker on the NVR. This

Setting up your Smartphone or Tablet

following screens may differ slightly from the actual app.

case depending on which NVR model you have).

automatically populates the UID box with the NVR’s UID. Enter a Device Name (anything you like), the username and password for your NVR as shown below and tap to save your settings.

Setting up your PC

SwannView Link Software

Your NVR comes with powerful remote access and interface software, called SwannView Link. You can setup and configure almost all aspects of the NVR from the SwannView Link interface.

The SwannView Link software will allow you to:

• view images from your NVR in real-time,

• playback recorded footage,

• copy footage to your local PC and

• adjust settings and configure the NVR. In fact, the SwannView Link software is so powerful, you don’t

even need to connect a monitor to the NVR if there’s a computer on the local network that you’re running SwannView Link on.

For quick and easy configuration of the NVR’s settings, recording quality and schedule, we suggest using the remote

interface in SwannView Link.

How to install SwannView Link:

• Insert the included CD into your computer.

• Locate the file called SwannView Link and run this file.

• You may be asked by UAC (User Account Control) to allow SwannView Link to “make changes” to your system. Select Allow or Continue.

• You’ll see an installation wizard. Simply follow the prompts to install the software.

• Once the SwannView Link software is installed, it should automatically detect your NVR on your network.

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4. Next, tap to automatically check the number of channels and then you will see your cameras on screen and that’s it, you’re connected!

Remember to check the Swann website for updates and more information: www.swann.com

Minimum PC Requirements:

2.0GHz or faster CPU (Dual-core recommended) 1GB or more RAM (2GB recommended) 10/100Mbps Network (1000Mbps recommended) Internet connection (512kbps+ recommended)

1024x768 resolution (1280x720 recommended)

Supported Operating Systems

Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7

NOTE: Windows XP, Windows Vista and Windows 7 are registered trademarks of Microsoft Corporation.

Got a Mac?

Check out www.swann.com/myDVRmac for the latest Mac-based remote access software.

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