Swann GuardianEye Instruction Manual

GuardianEye
Monitoring System

INSTRUCTION MANUAL

2

Important Information

FCC Verification

This equipment has been tested and found to comply with the limits for
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interfer­ence in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in ac­cordance with the instructions, may cause harmful interference to radio
or television reception, which can be determined by turning the equip­ment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and the receiver

• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

These devices comply with part 15 of the FCC Rules. Operation is sub­ject to the following two conditions:

• These devices may not cause harmful interference

• These devices must accept any interference received, including in­terference that may cause undesired operation

Important Notice - All jurisdictions have specific laws and regulations

relating to the use of cameras. Before using any camera for any pur­pose, it is the buyer’s responsibility to be aware of all applicable laws
and regulations that prohibit or limit the use of cameras and to comply
with the applicable laws and regulations.

FCC Regulation (for USA): Prohibition against eavesdropping

Except for the operations of law enforcement officers conducted under

lawful authority, no person shall use, either directly or indirectly, a de­vice operated pursuant to the provisions of this Part for the purpose
of overhearing or recording the private conversations of others unless
such use is authorized by all of the parties engaging in the conversation.

Warning - Changes or modifications made to this device not approved

expressly by the party responsible for compliance could void the user’s
authority to operate the equipment.

Important Safety Instructions

• Make sure product is fixed correctly and stable if fastened in place

• Do not operate if wires and terminals are exposed

• Do not cover vents on the side of the device and allow adequate space
for ventilation

• Only use the power adapter supplied with your NVR

Password Information

Your NVR does not have a default password. A password is created dur­ing the Wizard. If password protection has been enabled and you have
forgotten your password, please contact Swann Helpdesk & Technical
Support for assistance (contact numbers on the last page).

About this Manual

This instruction manual is written for the GuardianEye Monitoring Sys­tem and was accurate at the time it was completed. However, because
of our on-going efforts to constantly improve our products, additional
features and functions may have been added since that time. We en­courage you to visit our website to check for the latest updates.

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Contents

Important Information 2

Contents 3

Chapter 1: Live View 4

Live View Mode 5

Live View Icons 6

Chapter 2: Menu 7

Menu Layout 8

Chapter 3: Camera Configuration 9

Recording: Encode 10

Channel: Device List 11

Motion 12

Motion: Motion Detection 13

Motion: Schedule 14

Motion Detection Tips 15

Chapter 4: Recording Configuration 16

Recording Schedule 17

Chapter 5: Playback & Backup 18

Search: Video Search 19

The Playback Interface 20

Search: Backup 21

Chapter 6: System Configuration 22

System: General 23

Daylight Saving 24

System: HDD 25

System: Maintenance 26

Network: General 27

Network: Advanced 28

Email Settings 29

Network: WIFI Setting 30

System: System Information 31

Troubleshooting 32

Glossary 34

Warranty Information 36

Helpdesk & Technical Support 37

44

Live View

Live View is the default display mode

for your NVR. Each camera connected

will be displayed on-screen. You can

check the status or operation of your

NVR and cameras using the status

icons and Menu Bar on the Live View

screen. Right-click the mouse to ac-

cess the Menu Bar.

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Live View Mode

Live View is the default display mode for your NVR. Each camera connected will be displayed on-screen. You can check the status or operation of
your NVR and cameras using the status icons and Menu Bar on the Live View screen (right-click the mouse to display the Menu Bar at the bottom
of the screen). You can also access the Menu to adjust settings for Recording, Motion, Network, and to search and play previously recorded videos.

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Camera 4

Camera Name

Date & Time

Status Icons

Menu - Opens the Menu.
Channel - Opens the Device List which displays

your cameras that are currently connected.

Search - Click to search and playback previ-

ously recorded videos.

Audio - Click to enable or disable live audio

playback. Only one video channel can be ena­bled at a time.

Shutdown - Click to Lock (password must be

enabled), Shutdown or Reboot your NVR.

Click & drag a
video channel to
reposition it.

Double-click a
video channel to
view full screen.

6

Live View Icons

The record icon indicates that your NVR is currently re­cording the camera’s video stream.

The audio icon indicates that the camera is selected for
live audio (click the “Audio” button on the Menu Bar to
enable).

The motion icon indicates that your NVR is detecting
motion from the camera.

This Wi-Fi icon indicates that the camera is communi­cating wirelessly with your NVR. The icon may change
indicating the strength of the Wi-Fi signal (strong, me­dium or weak).

The network icon indicates that the camera is physically
connected to your network via its LAN connection.

This Wi-Fi icon indicates that your NVR is running in Sta­tion mode and is wirelessly connected to your network.
The icon may change indicating the strength of the Wi-Fi
signal (strong, medium or weak).

This indicates that the channel displaying
this message, has lost the feed from its
camera.

This Wi-Fi icon indicates that your NVR has been discon­nected from your wireless network.

7

Menu

The Menu is where you control the

various actions and options that are

available on your NVR, such as ad-

justing settings for motion detection

and changing network modes. You can

also access previously recorded video

for playback and to export to a USB

storage device such as a flash drive.

To maintain system integrity, a firm-

ware upgrade can be performed when

available.

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8

Menu Layout

By right-clicking the mouse, you can access the Menu to play back pre­viously recorded videos, to adjust settings for motion detection and to
change system settings or upgrading the firmware.

1. Recording: This function allows you to adjust settings for the cam-

era such as camera name, encoding settings for Main Stream and Sub
Stream as well as changing the bitrate and frame rate. You can also
change the schedule for both normal and motion recording.

2. Search: This function allows you to search and play back previously

recorded videos. You’re presented with an overview of video recorded on
a particular day for a particular month for each channel on your NVR.
You can also create a backup to a USB flash drive.

3. Motion: Motion is the default recording mode for your NVR. The en-

tire view of the camera is enabled to detect motion however you can

select certain areas if you wish. The sensitivity and schedule can also
be changed according to your needs. When motion is detected, you can
enable your NVR to send you an email notification.

4. Network: This function gives you access to the various network op-

tions available including your email settings. The option to change to
Station mode can also be done here.

5. System: This function gives you access to the various system settings

such as language selection, display resolution, Daylight Saving, format­ting the hard drive and upgrading the firmware.

6. Wizard: Click this to access the Wizard.

1 2 3

4 5 6

9

Camera Configuration

The camera configuration options

are available in the “Recording” and

“Motion” menus and by clicking the

“Channel” button on the Menu Bar.

You can change the camera name,

alter the encoding settings for Main

Stream and Sub Stream, change the

bitrate and frame rate and assign a

different channel number for each

camera detected. The default motion

detection area and schedule can also

be changed.

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10

Recording: Encode

Camera No.: Select a camera that you would like to configure.
Camera Name: Give your camera a relevant name. It can be up to 16

characters in length.

OSD Display Position: Allows you to change the position of the on-screen

display. Click the “Set” button to change. Use the mouse to reposition
the camera name. Right-click the mouse then click “Save” to exit.

Record Audio: This is enabled by default. Click the checkbox if audio

recording is not required.

Encoding Parameters: Select which parameter that you would like to

configure, Main Stream or Sub Stream. By default, the SwannView Link
app and Windows software utilises the Sub Stream parameter to stream
video from your NVR to your mobile device or computer.

Resolution: The default resolution is 1080P (1920 x 1080) for Main

Stream (a lower resolution is also available). For Sub Stream the default
resolution is 640 x 360.

Max. Frame Rate(fps): For Main Stream, the default frame rate is

15fps. For Sub Stream, the default frame rate is 6fps. Increasing the
Sub Stream frame rate may improve playback quality when streaming.

Max. BitRate(Kbps): The default bitrate is 2048Kbps for Main Stream

and 160Kbps for Sub Stream. Changing the bitrate may improve play­back quality when streaming.

• Click the “Default” button to revert back to default settings.

• Use the “Copy to” button to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

11

Channel: Device List

Accessing the Device List displays the cameras that are currently con­figured, the IP address and status for each camera as well as the ability
to assign a different channel number or to disconnect a camera (see
above right).

You can also permanently change the position the camera is viewed in
Live View mode, for example, a camera installed at the front entrance
is currently assigned to Channel4 (bottom right in Live View mode),
and you would prefer if this was positioned top left which is assigned to
Channel1 (you can change the camera position in Live View mode, how­ever rebooting the NVR will revert back to the original position).

Channel1: Top left. Channel2: Top right.
Channel3: Bottom left. Channel4: Bottom right.

To access the Device List, right-click the mouse then click the “Chan­nel” button.

When assigning a different channel number, each camera must have a
unique number, they cannot share a channel number.

• Click the “Refresh” button to refresh the Device List.

• Click the “Cancel” button to exit.

• Don’t forget to click “Apply” to save settings.

12

Motion

Channel: Select a camera that you would like to configure.
Enable: Motion is enabled by default. Click the checkbox if you want to

disable motion detection.

Motion Detection: Click the “Set” button to change the default motion

detection area - see page 13 for more information.

Sensitivity: Click the “Set” button to change the sensitivity level for each

time period available.

Schedule: Click the “Set” button to change the default alarm schedule

- see page 14 for more information.

Send Email: Click the checkbox to send an email when motion has been

detected.

• Click the “Default” button to revert back to default settings.

• Use the “Copy to” button to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

13

Motion: Motion Detection

Detecting motion is an essential part of your security system. When mo­tion has been detected by one or more cameras, a signal is sent to your
NVR, alerting you to a potential threat in your home. It does this by send­ing an email and sending an alert to your mobile device or computer.

The entire view of the camera is enabled, however you can select cer­tain areas if you wish. In the above example, a detection zone has been
created for the windows and dining room entrance. Movement outside
of these zones will not be detected.

1. Right-click the mouse to access the sub-menu then click “Delete All”.

2. Click and drag to select the area that you want to create a zone for.

Multiple zones can be created. The same action also applies if you want
to delete a zone that has been created.

3. Right-click the mouse to access the sub-menu then click “Sensitivity”

to adjust the sensitivity level (see above) if required.

4. Right-click the mouse to access the sub-menu then click “Save” to

save any changes that you have made. To revert back to default settings
click “Add to All” or click “Cancel” to exit.

• Click the “Default” button to revert back to default settings.

• Don’t forget to click “Apply” to save settings.

• Click “Cancel” to exit.

Using the “Sensitivity” function, you can
change the motion sensitivity for each time
period available. Move the slider left or right
to change the sensitivity level.

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Motion: Schedule

The schedule is presented as a 24 hour 7 days a week grid and is colour
coded to represent the event type. By default, a motion detection alarm
schedule has been enabled for each camera. You can however change
the schedule according to what fits in with your needs.

In the above example, a schedule has been created for 06:00 a.m. to
06:00 p.m. Sunday to Saturday. Using the mouse, click and drag the
mouse over the squares corresponding to your desired time period.

• Click the “Default” button to revert back to default settings.

• Don’t forget to click “Apply” to save settings.

• Click “Cancel” to exit.

15

Motion Detection Tips

Placement of the cameras

1. Keep cameras 10 to 15 feet (3 to 4 metres) away from heating vents, where the sunlight shines in, and

radiators. If a camera detects a swift change in motion, even that of a cloud passing quickly over direct
sunlight shining into your living room, Motion Detection could be activated.

2. Place cameras in areas where people have to walk through, like the stairwell, main hallway or entry

door. That way, an intruder will activate Motion Detection regardless of where they are headed. Intruders
usually go right for the master bedroom, so put a camera near that room or other rooms where you have
valuables, like the study.

3. Walk through your house and assess where intruders are most likely to enter, and what path they would

take. Most burglars enter the home through a front or back door, so it’s advisable to place the cameras
near those areas.

4. When installing cameras outside, it’s important to keep your front and backyard well-lit for ideal night

vision and the ability to detect motion. It’s common for intruders to enter a home through an unlocked
garage or by using a garage door opener in an unlocked car located in the driveway.

Avoiding false triggers

1. A flag or foliage that is blown by the wind - angle the camera so wind-blown objects are out of the

camera’s view.

2. Pets moving in front of the camera - lower the sensitivity level and/or point the camera into areas that

are not particular high-traffic for your pets.

3. Vehicles moving in the background - angle the camera so as to avoid movement in the background.

4. Moving air from a heater or air conditioner - angle the camera away from these sources.

5. Movement reflected off smooth surfaces such as glass - lower the sensitivity level and/or avoid pointing

the camera directly at glass surfaces.

Bedroom Backdoor

Hallways

Frontdoor

16

Recording Configuration

The recording schedule is accessi-

ble from the “Recording” menu. From

here you can change the schedule for

each camera connected. By default, a

motion detection alarm schedule has

been enabled for each camera. How-

ever, you can change the schedule ac-

cording to what fits in with your needs.

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Recording: Schedule

The schedule is presented as a 24 hour 7 days a week grid and is colour
coded to represent the event type. By default, a motion detection alarm
schedule has been enabled for each camera. You can however change
the schedule according to what fits in with your needs.

Camera No.: Select a camera that you would like to configure.
Normal: Your NVR will constantly record for a set period of time.
Motion: Your NVR will only record when motion has been detected from

one or more cameras.

None: As the name suggests, your NVR will not record.

In the above example, a motion recording schedule has been created
for 06:00 a.m. to 06:00 p.m. and a normal recording schedule for 06:00
p.m. to 12:00 a.m. Sunday to Saturday. Using the mouse, select the de-

sired recording mode (Normal, Motion or None) then click and drag the
mouse over the squares corresponding to your desired time period.

• Click the “Default” button to revert back to default settings.

• Use the “Copy to” button to apply all settings to the other cameras.

• Don’t forget to click “Apply” to save settings.

18

Playback & Backup

The Search function gives you the abil-

ity to search and play previously re-

corded videos that are stored on your

NVR’s hard drive. Each camera is pre-

sented as a 24 hour grid and is colour

coded to represent the event type. A

monthly calendar is also visible alert-

ing you on which days have record-

ings available. The Backup function

gives you the ability to save important

events to a USB storage device such

as a flash drive.

1818

19

Search: Video Search

Each camera is presented as a 24 hour grid and is colour coded to rep­resent the event type (Normal or Alarm). A monthly calendar is also
visible alerting you on which days have recordings available (dates in red
have recordings available).

1. Select the year and month that you would like to search for then se-

lect a date to display the recordings available.

2. Click on a particular event to play back video - see page 20 for more

information.

3. Click this to save important events to a USB storage device such as

a flash drive. After clicking the “Backup” button, you will see a list of
videos for the date that has been selected - see page 21 for more infor-

mation.

Please note - When playing back recordings, your NVR will con-

tinue to monitor and record as normal, therefore playback perfor­mance may be sacrificed to ensure reliable recording.

1

2

3

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The Playback Interface

1. Mute: Mutes audio playback.

2. Cut: This button allows you to make multiple cuts in your video which

you can then export to a USB storage device. When a video is playing,
press this button, press and hold the mouse button while dragging along
the timeline to set the mark in point then release the mouse button to
set the mark out point. You will see a scissor icon above the timeline
indicating the two points that have been created.

3. Copy: Click this to save your mark in and mark out points to a USB

storage device such as a flash drive.

4. Fast Rewind: Click this to play backwards. Click a number of times to

increase speed.

5. Play: Click to play.

6. Pause/Single Frame: Pauses playback. Subsequent presses will

move a single frame forward in the video.

7. Fast Forwards: Speeds up playback. Click a number of times to in-

crease speed.

8. Slow Forwards: Play video at reduced speed. Click a number of times

to reduce the speed.

9. Hide: Click this to hide the playback interface so you can maximise

your viewing area (you can also do this by right-clicking the mouse then
clicking “Console”).

10. Exit: Click this to exit the playback interface.

11. Zoom In/Out: Zoom in and out of the timeline for precise control.

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Double-click a
video channel to
view full screen.

21

Search: Backup

1. By default, each video listed has been selected for backup. If you don’t

want this, click the checkbox next to the “CH.” heading then click the
checkbox next to the video that you want to backup.

2. You can also click “Play” to check that the video you have selected is

the one that you want to backup.

3. Before proceeding, connect a USB flash drive to the spare USB port

located at the rear of your NVR.

4. Wait a short moment then click “Backup”.

5. Select the location that you want to save to then click “Start”. A pro-

gress bar will be displayed on-screen. You also have the option of delet­ing files and to format the storage device. When finished, right-click the
mouse to exit.

Please note - Depending on the number of files that have been

selected, the backup process can be time consuming.

22

System Configuration

The options available here give you

complete control on how your NVR is

configured and how it operates. Some

of the options such as screen resolu-

tion, time zone, email configuration,

password creation and Daylight Sav-

ing Time are configured during the

Wizard. You can also perform a firm-

ware upgrade when available.

2222

23

System: General

Language: Select a language you would like the system menus to be

displayed in. In addition to the default English selection, both French
and Spanish languages are available.

Video Standard: Select the correct video standard for your country. USA,

Canada and some Latin American countries are NTSC. UK and Australia
are PAL.

Display Resolution: Select a resolution that is suitable for your display.

1920 x 1080 resolution will give you the best display quality.

Time Zone: Select a time zone relevant to your region.
System Time: Select the correct date and time. The date is displayed as

month, day and year. The time is displayed in 24-hour time.

Sync with Time Server: Click to automatically synchronize your NVR’s

internal clock with a time server. A message will appear on-screen stat­ing sync time has been successful. Click “OK” to continue.

DST Setting: This allows you to configure your NVR to automatically ad-

just its time for Daylight Saving in your time zone - see page 24 for more

information.

• Don’t forget to click “Apply” to save settings.

24

Daylight Saving

Enable DST: Click the checkbox to enable.
Offset: Select the time that Daylight Saving has increased by in your

time zone. Adjust accordingly.

Mode: Select to enable Daylight Saving by week or by date.
Start Time/End Time: Set when Daylight Saving starts and ends, for ex-

ample, 2 a.m. on the first Sunday of a particular month or on a particular
date. Adjust accordingly.

• Click the “Default” button to revert back to default settings.

• Don’t forget to click “Apply” to save settings.

• Click “Cancel” to exit.

25

System: HDD

This function gives you the option of formatting your NVR’s hard drive.
If a new hard drive has been installed, it must be formatted before use.

Format: Click this to format the hard drive. A message will appear on-

screen stating that all your recordings will be deleted (If you have any
recordings that are required, back them up to a USB storage device
first). Click “OK” to continue. The hard drive will now format which will
only take a few short moments.

When completed, your NVR will display the used and free figures availa­ble (this is dependent on the capacity of the hard drive installed and may
vary from the example shown).

26

System: Maintenance

Enable auto reboot: It’s recommended to leave this enabled as it main-

tains the operational integrity of your NVR.

Auto reboot at: Choose an appropriate day and time to reboot your NVR.
Upgrade From Local: Click this to upgrade the firmware from a local

source such as a USB flash drive. Select the firmware file, click “Up­grade” then “OK” to confirm. When the firmware upgrade has complet­ed, your NVR will reboot automatically.

Check From Cloud: Click this to check if an updated firmware is avail-

able using your Internet connection. A message will appear on-screen
informing you if an update is available. Click the “Upgrade” button to
proceed then follow the on-screen instructions.

Upgrade IPC From USB: Click this to upgrade the camera’s firmware

from a local source such as a USB flash drive (see above right screen­shot). To upgrade the firmware, click “Browse”, select the firmware file
then click “OK”. Repeat these steps for each camera displayed. When
finished click “Upgrade”. Each camera will restart when the upgrade
has completed.

Default Settings: Click this to restore factory default settings. All re-

cordings on the hard drive will remain.

• Click the “Default” button to revert back to default settings.

• Don’t forget to click “Apply” to save settings.

27

Network: General

As SwannLink Peer-to-Peer technology is utilised to communicate with
your network and mobile device, configuration of the network settings is
not required. If you have networking expertise and require specific set­tings for your network, your NVR does have the ability to change them.

Network Access: You can select between two different network types

that your NVR can be connected to. The two types are -

DHCP (Dynamic Host Configuration Protocol): This is a system where

your router will automatically assign an IP address to each device con­nected to your network.

Static: This requires that all devices on your network have their IP ad-

dress manually defined.

IP Address: Each device on your network must have a unique IP address

to identify itself. A typical address might be “192.168.1.24” or something
similar.

Subnet Mask: This allows the flow of network traffic between hosts to be

segregated based on a network configuration. A typical address might
be “255.255.255.0” or something similar.

Default Gateway: This allows your NVR to connect to the Internet. This

is typically the same IP address as your modem or router.

Auto DNS/Static DNS: Select how would like to define your DNS servers.

It’s recommended to leave this on auto.

• Click the “Default” button to revert back to default settings.

• Don’t forget to click “Apply” to save settings.

28

Network: Advanced

Email Settings: Click the “Set” button if any changes are required to

your email account - see page 29 for more information.

Server Port: This is the port that your NVR will use to send information

through. The default number will work in most situations.

HTTP Port: This port is used to log into your NVR from a remote location.
NTP (Network Time Protocol): This function allows your NVR to auto-

matically sync its clock with an on-line server. This gives it the ability to
constantly have an accurate time setting.

UID: This is your NVR’s unique identification code. Click “Send UID” to

send this to your email address.

• Click the “Default” button to revert back to default settings.

• Don’t forget to click “Apply” to save settings.

29

Email Settings

1. Populate each field as shown above (the email addresses shown are

examples only, don’t use these). You can input up to three email ad­dresses that you can send email alerts to.

2. The interval is the length of time that must elapse after your NVR

sends an email alert before it will send another. Adjust accordingly.

3. Click “Test” to verify the information you’ve entered is correct. Click

“OK” to continue.

• Don’t forget to click “Apply” to save settings.

• Click “Cancel” to exit.

Please note - If you receive an error message, check that you

have input your email address and password correctly and check
your cables and connections.

30

Network: WIFI Setting

As mentioned in the Wizard quick start guide, the default mode of oper­ation is AP mode. You can however change this to Station mode.

Station mode allows wireless communication with your router to gain
internet access. This give you the flexibility of placing your NVR in a dif­ferent location, without having to be physically connected to your router.

Having internet access gives your NVR the ability to automatically syn­chronise its internal clock, to send email alerts when events occur and
remote access using the SwannView Link app and software.

As mentioned in the on-screen message, make sure each camera has
successfully connected with your NVR before changing modes. This is
very important as your NVR will instruct the cameras on which mode
has been selected. If you see all four cameras in Live View mode, you’re
good to go.

WIFI Mode: Change from “AP” to “Station” mode -

1. At the next screen, select your Wi-Fi router then click the next button

(circle and triangle). Other routers within you vicinity may also appear. If
your router does not appear, click the “Refresh” button.

2. Input the password for your Wi-Fi router. It’s very important that the

password is correct, otherwise your NVR and cameras will fail to con­nect. Click the next button.

3. A list will appear with all four cameras automatically selected. If one

or more cameras fail to appear, click the “Refresh” button. When all
four cameras appear (click the camera’s checkbox if not selected) then
click the “Apply” button. Your NVR and cameras will now reboot and ap­pear on-screen after a few short moments.

31

System: System Information

Device Name: Give your NVR a relevant name.

If you call our helpdesk for assistance, our staff may ask you to access
this tab to assist them in solving any technical issues that you may be
having.

• Don’t forget to click “Apply” to save settings.

32

Troubleshooting

What can I do if my NVR no longer communicates with my cameras?

At some point in time this may happen. You may have input your router’s
password incorrectly or failed to sync network settings to all cameras.
This can cause your NVR and cameras to stop talking to each other.

There are two methods available to restore communication with your
cameras. A factory reset is required to restore the network settings on
your NVR -

1. Right-click the mouse, click “Menu”, input your password (if needed),

click “System” then click “Restore”.

2. As shown above, click the checkbox on the third option available then

click “OK”. Click “OK” again to confirm. This should only take a few
shorts moments. Right-click the mouse to exit.

3. It’s now time to reset each camera. Disconnect the camera’s power

then hold down the reset button. Keep holding the reset button while
plugging in the power cable, hold for 20 seconds then release. This
should only take a few short moments.

4. You should now see the camera in Live View mode. Repeat the above

steps for each camera available.

33

Troubleshooting (cont.)

The second method is a little more complicated, so if the first method
doesn’t work, please try this.

An additional Ethernet cable is required, check the components includ­ed with your router, one should have been included.

We recommend that you restore one camera at a time, so disconnect the
power cable from each camera before proceeding.

1. If you haven’t done a factory reset, follow the instructions on the pre-

vious page to restore the network settings on your NVR.

2. Go to “WIFI Setting” in the “Network” menu. As shown above, your

NVR will be in AP mode. Make sure your NVR is connected to your router
using the provided Ethernet cable.

3. Grab your spare Ethernet cable, plug this into the LAN port on the

camera then connect this to your router.

4. Hold down the camera’s reset button. Keep holding the reset button

while plugging in the camera’s power cable, hold for 20 seconds then
release.

5. Click the “Sync” button. As shown above, your camera should be list-

ed. If not, click the “Refresh” button. When the camera appears (click
the camera’s checkbox if not selected) then click the “Apply” button.

6. After a few short moments, you should now see the camera in Live

View mode. Disconnect the Ethernet cable from the camera’s LAN port
and repeat the above steps for each camera available.

Each camera restored will also appear in the camera list when restoring
the other cameras.

34

Glossary

AP Mode - This mode allows wireless communication with the provided

cameras, however your NVR must be physically connected to your rout­er to gain Internet access.

Auto DNS (Domain Name System) - A service that stores domain names

and translates them into Internet protocol addresses. For example,
www.google.com will have a DNS server address that is equivalent to

74.125.224.72. For this option, the DNS server is automatically provided
by your Internet service provider.

Bitrate - The amount of data that your NVR will use to record video.

The higher the bitrate, the more space each recording will consume on
the hard drive. Increasing this will also consume more bandwidth when
streaming.

DHCP (Dynamic Host Configuration Protocol) - Uses an appropriate

server or router to enable dynamic assignment of an IP address to a
device connected to the network.

Display Resolution - Is the number of pixels supported by your HDTV or

VGA monitor. 1920 x 1080 resolution will give you the best display quality.

DNS Server - Is a standard technology for managing public names of

web sites and other Internet domains. DNS technology allows you to
type names into your web browser which your computer will automati­cally find the address on the Internet.

DST - Daylight Saving is the period of the year when clocks are moved

one hour ahead.

Format - Is a command that prepares a storage device such as a USB

flash drive or hard drive to hold data.

Frame Rate - The measurement of the rate that pictures are displayed

to create a video feed. This is typically done as frames per second.

HTTP Port - It stands for Hypertext Transfer Protocol and is the port that

is used to log into your NVR.

IP Address - The address of a device attached to the network. Each de-

vice on the network must use a unique address. IP addresses range
from 0.0.0.0 to 255.255.255.255.

Main Stream - Is the video feed that your NVR will display and record.
Motion Detection - Is the main method used by your NVR to detect mo-

tion and is an essential part of your security system. It does this by com­paring one frame of video with the next. A certain amount of difference
between these two frames is interpreted as motion.

NTP - It stands for Network Time Protocol and is used to synchronize

your NVR’s clock with a time based server.

NTSC - Is the video system used in North America, Canada and some

Latin American countries. In NTSC, 30 frames are transmitted each
second.

OSD (On-screen Display) - Display information from the camera such

as time, date and camera name on-screen.

PAL - Is the video system used in the United Kingdom, Australia and

most European countries. In PAL, 25 frames are transmitted each sec­ond.

Resolution - The measure of detail that can be seen in an image. The

higher the number, the greater the detail available.

Server Port - Is a logical connection place and specifically, using the

Internet protocol TCP/IP, the way a client program specifies a particular
server program on a computer in a network. Your NVR will use this port
to send information through.

35

Glossary

SMTP Port - Is the port number used by a SMTP server. This is specified

by your Internet service provider or by the email provider.

SMTP Server - It stands for Simple Mail Transfer Protocol and is the

address used to send emails.

SSID - Is the technical term for a network name. When you setup a wire-

less network, you give it a name to distinguish it from other networks in
your neighbourhood.

Static - Requires all devices on the network to have their IP addresses

manually defined, as there is no device dedicated to automatically as­signing addresses.

Static DNS - In some circumstances, your Internet service provider may

require you to use a static DNS instead of an auto DNS on your router.
Match your routers settings here.

Station Mode - This mode allows your NVR to gain internet access, with-

out having to be physically connected to your router.

Sub Stream - Is the video stream that your NVR will send to remote

devices via the network or Internet. Video quality is reduced to make it
easier to send.

Subnet Mask - Is a method that allows one large network to be broken

down into several smaller ones.

Time Server - Is a computer or server that reads the actual time from

reference clock and distributes the information to its clients on the net­work.

Time Zone - Is a region that observes a uniform standard time for le-

gal, commercial, and social purposes. It is convenient for areas in close
communication to keep the same time.

UID - It stands for Unique Identifier and is a numeric or alphanumeric

string that is associated with a single entity within a given system. By
entering your NVR’s UID into the SwannView Link app and software, al­lows you to communicate with your NVR without having to remember IP
addresses or port numbers.

36

Warranty Information

USA

Swann Communications USA Inc.

12636 Clark Street

Santa Fe Springs CA 90670

USA

Australia

Swann Communications

Unit 13, 331 Ingles Street

Port Melbourne Vic 3207

Australia

United Kingdom

Swann Communications LTD.

Stag Gates House 63/64 The Avenue

SO171XS

United Kingdom

Warranty Terms & Conditions

Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase
date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period
will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges
incurred to send the product to Swann’s repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any
country other than the country of origin.

The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any
costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the respon­sibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized
end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void.

By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights
will take precedence.

For Australia: Our goods come with guarantees which cannot be excluded under Australian Consumer Law. You are entitled to a replacement or

refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods re­paired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

37

Helpdesk & Technical Support

Technical Support E-mail: [e-mail]

Technical Support Website: support.swann.com

Telephone Helpdesk

USA Toll Free 1-800-627-2799

USA Parts & Warranty 1-800-627-2799

(M-F, 9am-5pm US PT)

AUSTRALIA 1800 788 210

NEW ZEALAND Toll Free 0800 479 266

UK 0808 168 9031

M480100216E | © Swann 2016