SurgeX Defender Series, SX-HS-20-R, SX-HS-L630-R, SX-HS-15-R, SX-HS-L530-R User Manual

Surge Protector/Power Conditioner/

Diagnostic Software

User Manual

120V Firmware Revision 1.40 and higher

120/230V Firmware Revision 1.0 and higher

120 and 120/230 Volt Models

Software Revision 2.7 and higher

User Manual

1. Surge + Diagnostic Product Overview 3

2. Intallation Instructions 4

2.1 Surge + Diagnostic Installation ............................................................................................................... 4

2.2 Surge + Diagnostic PC and Driver Installation ........................................................................................ 6

2.3 Configure PC Settings for COM Port ....................................................................................................... 7

2.4 Diagnostic Software Installation ............................................................................................................... 8

3. Hardware 9

3.1 LCD Event Monitor ................................................................................................................................ 9

3.1.1 Normal Operation ..................................................................................................................... 9

3.1.2 Wiring Fault ............................................................................................................................ 10

3.1.3 Abnormal Voltage ................................................................................................................... 10

3.2 Clearing Memory ................................................................................................................................. 11

3.2.1 RST Button ............................................................................................................................. 11

3.2.2 Diagnostic Software ................................................................................................................ 11

3.3 Data Interface Cable .............................................................................................................................. 12

4. Diagnostic Software 13

4.1 How to Connect to Surge + Diagnostic .................................................................................................. 13

4.2 GUI Overview ....................................................................................................................................... 14

4.3 Menu Items .......................................................................................................................................... 16

4.4 Voltage Limit Selection .......................................................................................................................... 18

4.5 Cycle Power Command ......................................................................................................................... 18

4.6 Enhanced Logging Mode ....................................................................................................................... 19

4.7 Graph Overview & Control ..................................................................................................................... 20

5. Troubleshooting . 24

5.1 Surge + Diagnostic ................................................................................................................................. 24

5.2 Diagnostic Software ................................................................................................................................ 24

6. Specifications 25

Model Number

Voltage (AC RMS)

Current (AC Amps)

LCD

Outlet

Size

SX-HS-15-R

120

15

Yes

x 8

1 RU

SX-HS-20-R

120

20

Yes

x6 x2

1 RU

SX-HS-L530-R

120

30

No

x 1

2 RU

SX-HS-L630-R

120/230 Split Phase

30

Yes

x 1

2 RU

SX-HS-L630-RDB

120/230 Split Phase

2 x 30

Yes

x 2

2 RU

User Manual

1. SURGE + DIAGNOSTIC PRODUCT OVERVIEW

The Surge + Diagnostic is a state-of-the-art, microprocessor-controlled, power protector and conditioner with realtime data acquisition and storage.

Models: This manual applies to the following Surge + Diagnostic models:

Key Features:

 Normal and Common Mode EMI Noise Filter  Multi-Stage Normal and Common Mode AC Surge Protection  Zero-Voltage Turn-On  Zero- Current Turn-Off  Inrush Current Elimination (ICE

®

)

 Wiring Fault Detection  Catastrophic Over/Under Voltage Shutdown (CouVS

®

) with selectable thresholds

 Under-Voltage Event Recorder (up to 999 events)  Over-Voltage Event Recorder (up to 999 events)  Power Outage Event Recorder (up to 999 events)  Surge Event Recorder (up to 999 events)

o Records surges in all three modes: Line-Neutral, Line-Ground, Neutral-Ground (120V) o Records surges in all three modes: Line1-Line 2, Line1-Ground, Line2-Ground (120/230V)

 Event Timestamp Recorder (up to 60 events)

o Records time between events

 LCD Event Monitor cycles through:

o Under-Voltage Events o Over-Voltage Events o Power Outage Events o Surge Events o Last Recorded Event Type o Output Status (On or Off) o Additional information in certain circumstances

(detailed in Section 3.1: Hardware/ LCD Event Monitor)

 Additional features available when connected to a PC

(detailed in Section 4: Diagnostic Software)

Technical Support:

 To download software and access further product information, visit www.surgex.com

 For technical support, please contact SurgeX at 1-800-645-9721

User Manual

2. INSTALLATION INSTRUCTIONS

2.1 Surge + Diagnostic Installation:

a. Rack Mount: Designed to be installed in a 19 inch equipment

rack and require one or two units (1RU, 2RU) of rack space, depending on model. Use the four thumbscrews (included) to secure the rack ears to the rack rails. These screws can be tightened by hand and do not require tools.

b. Connect Equipment: Connect the AC power cords of the equipment to be protected into the

receptacles on the rear panel of the Surge + Diagnostic.

Make sure that the total amperage of all equipment plugged into the Surge + Diagnostic does not exceed the maximum branch circuit rating.

Please Note: Exceeding the branch circuit rating will cause the branch circuit breaker to trip.

CAUTION – Do not install this device if there is not at least 10 meters (30 feet) or more of wire between the electrical outlet and the electrical service panel.

La PRUDENCE - n’installe pas cet artifice s’il

n’y a pas au moins 10 mèters (30pieds) ou plus de fil entre l’issue èlectrique et le comitè

de service èlectrique.

User Manual

c. Connect Surge + Diagnostic to Outlet: Plug the input power cord into a properly grounded and

compatible branch circuit outlet.

Please Note: Do not plug the Filter into a re-locatable power tap.

i. If the branch circuit outlet is correctly wired and the magnitude of the line voltage is acceptable

(between 105 and 130 V

for 120V products, or between 190 and 250V

RMS

for 120/230V

RMS

products), power will be connected to the outlets of the Surge + Diagnostic and the Green “System On” LED will illuminate. Your equipment is now protected and installed correctly. You may now turn all connected equipment back on.

ii. If the branch circuit outlet is incorrectly wired, the Red ‘Wiring Fault” LED will illuminate and the

LCD Event Monitor will display specific wiring fault information. If this occurs, contact a licensed electrician to correct the outlet wiring. Refer to Section III: Hardware/LCD Event Monitor, for display details.

iii. If neither “System On”, nor the “Wiring Fault” LED illuminates, there is either no voltage at the

receptacle or the magnitude of the line voltage is not acceptable (less than 105 V 130 V

for 120V products, or less than 190 V

RMS

or above 250 V

RMS

for 208/230V products).

RMS

or above

RMS

If the magnitude of the line voltage is not acceptable, specific information will be displayed on the LCD Event Monitor. If this occurs, contact a licensed electrician to trouble-shoot the abnormal voltage condition. Refer to Section III: Hardware/Surge + Diagnostic, for LCD Event Monitor display details.

1. You may also need to verify that the Filter is operating properly.

To test, plug Surge + Diagnostic into a known properly functioning outlet. If the “System On” LED still does not illuminate in the functioning outlet, contact ESP at 1-800-645-9721.

User Manual

2.2 Surge + Diagnostic PC and Driver Installation

Please Note:

 The Surge + Diagnostic unit may be accessed by a PC while

connected to AC power and equipment, or while disconnected from AC power and equipment.

 If accessed by a PC while connected to AC power: For best protection, it is recommended that the power

cord of the computer is plugged into an available receptacle on the Surge + Diagnostic.

Connecting the unit to a PC allows for the availability of the following features:

 Import data stored in the Surge + Diagnostic device memory  Import data from a stored data file  Export data to a data file  Export data to a report in PDF format  Set over and under-voltage shutdown thresholds  Clear device memory  Real-time AC voltmeter  Enhanced Logging Mode

Equipment required for PC communication:

 Surge + Diagnostic unit  Data Interface Cable  Diagnostic Software (Revision 2.7, available at www.surgex.com)  PC running Windows XP or later with a USB port and a minimum screen resolution of 1024x768

a. Plug the USB end of the Data Cable to an available USB port on

your PC.

b. Automatic Driver Installation (requires Internet connection)

When you plug the USB into your PC, Windows will automatically detect the cable.

i. When the “Found New Hardware” pop-up box appears, be

sure to select “Yes, this time only” option for the device driver installation

ii. This installation could take a few minutes to search and download the driver files.

Once the files are found, follow the on-screen instructions to install.

iii. Please Note: The drivers will first install the USB serial converter, and will then install

the USB serial port drivers separately.

c. Manual Driver Installation

In the event that the automatic driver installation does not function or there is no internet connection, select “Install Drivers” during software installation.

User Manual

2.3 Configure PC Settings for COM Port

*Note: The COM Port Settings procedure has been automated in software version 2.7. See Section 2 – 2.4 – C for details.

a. Open Device Manager

i. Windows XP

1. Click on Start and then select Run.

2. Type the following command in the “Open:” text box: devmgmt.msc

3. Click on the OK button.

4. Device Manager will display.

ii. Windows Vista / 7 / 8

1. Click on Start button

2. Type the following command in the “Search:” text box: devmgmt.msc

3. Click on the OK button.

4. Device Manager will display.

b. In the Device Manager, Expand “Ports (COM & LPT)”

i. Locate the entry labeled “USB Serial Port (COMx)”, where x refers to the COM port

number assigned by Windows.

ii. Right-click on “USB Serial Port (COMx)” and click “Properties”.

iii. USB Serial Port Properties pop-up box will display

c. In the USB Serial Port Properties pop-up box:

i. Click the “Port Settings” tab, and then click the “Advanced” button.

1. If the “COM Port Number” is not between 1 and 9, change the assigned value to

a value between 1 and 9.

Make a note of the COM Port Number. It will be needed to configure the Diagnostic Software (as noted in Section 2 – 2.4 – C: Select COM Port.)

2. In “USB Transfer Sizes”, change both the “Receive” and “Transmit” values to 512.

3. In “BM Options”, change the “Latency Timer” value to 4.

4. Leave all other settings at default.

5. Press “OK”, and then press “OK” again.

d. Close Device Manager.

Your PC is now set up correctly to communicate

with the Surge + Diagnostic Product Line.

User Manual

2.4 Diagnostic Software Installation

a. Install Software:

i. Download Software Installer from www.surgex.com.

ii. Unzip and run the installation utility.

iii. Follow on-screen instructions to complete installation of

the Diagnostic Software

b. Starting the program: Open the “ESP Next Gen PCS” Software

on your PC (located under “Programs”). When you first open the program, it will look like the following.

c. Select COM Port:

i. Specify which COM port the Diagnostic Software should

communicate through by navigating to “Setup/COM Port”.

ii. In the window that appears, use the drop box to select the appropriate COM port, and press

“Save”.

1. Be sure to use the same COM port number that was selected in Section 2 – 2.3 – f:

USB Serial Port Properties pop-up box

2. The correct COM port number may be automatically detected by pressing the “Auto

Detect” button while the Surge + Diagnostic and Data Interface Cable are connected to the computer.

3. The COM Port Settings may be automatically configured by pressing the “Auto

Configure” button. Windows Vista/7/8 users: For proper operation of this feature, right-click on the application shortcut and choose “Run As Administrator”.

SurgeX Defender Series, SX-HS-20-R, SX-HS-L630-R, SX-HS-15-R, SX-HS-L530-R User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual