Microchip Pet Door
Instruction Manual
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Contents
Important Notice 3
1. Box Contents 4
2. User Interface 5
3. Introduction 6
4. Microchip Type 7
5. The SureFlap RFID Collar Tag 7
6. Learn Mode 8
7. Installation 9
8. Batteries and Low Battery Indicator 19
9. Operation 20
10. Locking Modes 20
11. Curfew Mode 21
12. Memory Wipe 22
13. Use As A Non-Selective Pet door 22
14. Custom Modes 22
15. Maintenance 24
16. Troubleshooting 25
17. Warranty & Disclaimer 27
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Important Notice
Please read all these instructions BEFORE tting the SureFlap Microchip Pet Door. Importantly,
please check whether there is metal in the substrate the door is to be tted into. Please follow the
metal mount instructions in section 7.4 if this is the case.
Under no circumstances should you cut or drill through the tunnel of the main
assembly of the unit as this contains the microchip reader and will prevent the
unit from working properly.
The SureFlap Microchip Pet Door operates with all 9, 10, and 15-digit microchips that are
commonly used for pet identication. Alternatively, you can use the pet door with the SureFlap
RFID Collar Tag (one included – packs of two sold separately), please see section 5 for more
information.
Every effort has been made to ensure that the SureFlap Microchip Pet Door operates with all
relevant microchips. However, there are a small number of circumstances relating to the position
of your pet’s microchip and the signal strength of the individual chip, which may mean that the
pet door does not operate reliably.
We therefore strongly advise that the following checks are carried out before permanent changes
are made to a door to install the pet door:
1. Insert batteries (for instructions see section 8) and leave for 10 seconds with nothing in the
tunnel so the sensors can settle.
2. Follow the learn process as in section 6, encouraging your pet to put its head up to the door in
order to learn the microchip’s number. Once a pet’s microchip number has been successfully
learnt, the ap reverts to normal operation and the LCD screen will stop ashing. Once your
pet moves away from the pet door the locks will close.
3. Finally, test the normal operation of the door. Again persuade your pet to put its head up to
the door from the tunnel side. Try to make sure this is similar to how your pet would use it in
practice, as shown below. The locks should open.
4. Repeat the learn process for each of your pets.
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1. Box Contents
1. Main Door Assembly (inside house)
2. External Frame (outside house)
3. Battery Compartment (one on each side)
4. Battery Covers x 2
5. Button Cover
6. Buttons (see User Interface for more information)
7. LCD Screen (see User Interface for more information)
8. Indicator Light
9. Double Locking Mechanism
10. Draught Excluder
11. Selection of Screws
12. Screw Caps
13. Collar Tag
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2. User Interface
2.1 Buttons
1 2 3 4 5
1. Lock Mode Button
2. Time Set/Current Time Button
3. Lock Time Button
4. Unlock Time Button
5. Learn Button
Fn (Function) – See Custom Modes (section 14)
2.2 LCD Screen
Locking Mode In
Microchip Reader
Enabled
Time Display Battery Indicator
Current Time
Lock Time
Unlock Time
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Locking Mode Out
3. Introduction
Congratulations on your purchase of the SureFlap Microchip Pet Door. This pet door has been
designed to recognise either the microchip already implanted in your pet or the SureFlap RFID
Collar Tag (one included – packs of two sold separately), allowing access to your pet whilst
keeping out intruder animals. Your home becomes a secure environment for your pet, leading to
a happier, more relaxed animal.
Operation of the SureFlap Microchip Pet Door couldn’t be simpler. Once the batteries have been
inserted, the door can be put into learn mode. The next pet to pass through the door from either
direction, or to put its head into the tunnel with its nose up to the door, will have its microchip
or collar tag number stored in the memory. Now the pet door is ready to install and will unlock
whenever your pet wants to come into the house.
Multiple pets are no problem. Up to 32 pets can be programmed into the pet door at the same
time – more than enough for most people’s needs!
The SureFlap Microchip Pet Door has all the features you would expect from a high quality pet
door, including:
• Robust and elegant design
• Learn mode for programming multiple pets
• Double lock mechanism
• Curfew mode: program the door to lock and unlock at specied times
• Low battery indicator
• Typical battery lifetime at least 6 months
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We wish you years of trouble-free operation with your SureFlap Microchip Pet Door and hope
you enjoy the benets it brings to your home and pet.
1 Based on normal usage. Note that heavy usage by many cats may reduce battery lifetime.
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4. Microchip Type
The SureFlap Microchip Pet Door is compatible with all microchips commonly used for pets.
Specically this includes:
• 15-digit microchips (also known as FDXB)
• 10-digit microchips (also known as FDXA and Trovan® Unique)
• 9-digit microchips (also known as Avid® Secure/Encrypted)
In addition to this the pet door is also compatible with the SureFlap RFID Collar Tag (one included
- packs of two sold separately).
Extensive tests have shown that the SureFlap Microchip Pet Door works perfectly with the vast
majority of microchips. However a very small percentage of pets have a microchip without the
required range for the pet door. In these rare cases please contact our customer service team
for further assistance.
If permanent changes to a door or wall are required for installation we strongly advise
testing the SureFlap Microchip Pet Door with your pet(s) rst. In order to test that it
works with your pet(s) please carry out both the learn process (see section 6) and then
test normal operation (see section 9).
5. The SureFlap RFID Collar Tag
We recommend microchipping over the use of collar mounted tags, as microchips are a
permanent form of identication that cannot become lost.
However, if your pet is not, or cannot, be microchipped and you choose to use the SureFlap RFID
Collar Tag, for cats you should always use a safety collar that has a breakaway buckle.
The SureFlap RFID Collar Tag is a small, lightweight tag that can be attached directly to your
pet’s collar. Like microchips, each collar tag has a unique code, to prevent any non-resident
pets, strays or wild animals from entering your home.
One collar tag is included in the box. Additional SureFlap RFID Collar Tags are available via the
SureFlap website or from SureFlap retail and veterinary stockists.
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6. Learn Mode
To start operation, the SureFlap Microchip Pet Door needs to learn the unique ID code of your
pet’s microchip. This process is only required once for each pet, as the code is permanently
stored, even if the batteries are removed. Follow the simple step-by-step guide below to carry
out this process:
1. Remove the button cover. Press the learn button ( ) for around 1 second and release.
See Figure 1.
2. The locks will open, allowing a pet to pass through in either direction. A further indication that
the unit is in learn mode is the ashing of the icons on the LCD screen.
3. The next pet to pass through the ap from either direction, or to put its head into the tunnel
with its nose up to the door, will have its microchip number stored in the memory.
4. Once a pet’s microchip number has been successfully learnt, the pet door reverts to normal
operation and the LCD screen will stop ashing. Once your pet moves away from the pet
door the locks will close.
For multiple pets, repeat the process until all pets’ microchip numbers have been learnt. The
microchip numbers of up to 32 different pets can be stored in memory at once. Replace the
button cover when the learn process has been completed for each pet.
This method of learning is particularly convenient for uncooperative pets! Rather than having to
nd your pet and pass it through the ap, you can simply set it to learn mode and leave until it
next decides to go through or put its head up to the door of its own free will.
To cancel learn mode (e.g. after pressing the learn button accidentally) simply press the learn
button ( ) again for around 1 second and the unit will revert to normal operation.
In order to learn a pet’s microchip number, a sensor located in the tunnel must detect a
pet’s presence to trigger the microchip reader. Therefore it is important to ensure that
your pet either puts its head into the tunnel or passes through the ap. No amount of
waving your pet in front of the door will have an effect.
To learn the SureFlap RFID Collar Tag carry out steps one to three above. Hold the collar tag in
your hand and then place your hand inside the tunnel of the SureFlap Microchip Pet Door making
sure that you touch the door. The unique code of the collar tag will be stored in the memory after
a few seconds.
Figure 1
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7. Installation
DIY installation may involve the use of power tools or cut glass. Safety equipment (gloves, eye
protection, etc.) should be used and if in doubt consult a professional to carry out the installation.
Suitable door types
Instructions are provided for installation in all door types, including wooden, plastic, glass, and
metal. Before installing in a door with unknown construction please check for a metal
plate in case a larger hole is required, as described in the metal door installation section.
If you can only be sure of the construction of the door by drilling a hole in it, make a trial
hole anywhere covered by the proposed hole for the SureFlap Microchip Pet Door.
Pet door positioning
The ideal height of the SureFlap Microchip Pet Door is such that the base of the tunnel is the
same height above the ground as your pet’s stomach. In practice however, mounting is normally
dictated by features in the door into which the unit will be installed. In these circumstances, it is
usual to mount the pet door as low as possible.
7.1 Electrical interference
The SureFlap Microchip Pet Door contains a sensitive radio receiver to pick up the
signal from your pet’s microchip or collar tag. In rare instances, excessive levels of
electrical interference can cause the range of the system to degrade. Avoid the following
situations:
• The SureFlap Microchip Pet Door should not be used in the vicinity of other microchip
readers or similar low frequency devices. These are particularly detrimental to performance
and may prevent normal operation.
• Avoid obvious sources of electrical noise such as faulty, ickering lights.
• Avoid trailing mains cables and DC mains adaptors very close to the SureFlap Microchip
Pet Door.
If you suspect electrical interference may be affecting the performance of your SureFlap Microchip
Pet Door please contact customer service for assistance.
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