User Manual
Introducing your new 24PetWatch Reader
The 24 PetWatch Microchip Reader has a lightweight, ergonomic and
compact design, which makes scanning and identifying animals via their
microchip that much easier.
The microchip reader is compatible with common microchip types including
temperature-sensing microchips. This means, as well as showing an animal’s
unique microchip number, the reader will also display its internal Microchip
Temperature if a temperature sensing-microchip is present.
Product overview
What’s in the box?
1
The 24PetWatch Microchip Reader
LCD Screen
Battery
compartment
(on rear side)
Button
2
USB cable
For software updates only.
Not for charging.
The reader requires 2 x AA alkaline batteries which are not included
!
1
USB port
Contents
Important information
Technical specications
Compatible microchips
Batteries and power
How to scan an animal's microchip
Changing the temperature unit between˚C & ˚F
LCD display
Software updates
Troubleshooting
3
3
4
4
5
5
6
6
7
Warranty & disclaimer
Regulatory information
8
9
2
Important information
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN
THIS MANUAL FOR FUTURE REFERENCE.
• You can nd the serial number in the battery compartment.
• Please make sure you have all the components listed on page 1.
• Only use the USB cable provided for software updates. Do not attempt to use it
to power or charge the reader.
• Do not insert any foreign objects into the product.
• This product is not waterproof.
• The reader requires 2 x alkaline AA batteries, which should be inserted
and replaced with caution. Do not mix dierent types of batteries or new
and used batteries. If the unit is going to be unused for a long period,
please remove the batteries.
Safety warnings
• This product uses RFID and therefore may cause problems with sensitive
electronic medical devices such as pacemakers and monitors within a
3 foot (1 meter) radius.
• Do not use this product if parts are missing, damaged or worn.
• Keep small parts out of reach of children and animals.
Technical specications
Size:
5 ³⁄⁸'' (L) x 2 ⁷⁄¹⁶'' (W) x 1¹⁄⁸'' (H)
(136mm x 61mm x 31mm)
Battery life:
6 months +
(with good quality alkaline batteries)
Readable temperature range:
+91.4oF to +109oF (+33oC to +43oC)
If the Microchip Temperature doesn't fall
within this range an out of range symbol
will be displayed, see page 6.
3
Reading distance:
Up to 3 ¾'' (95mm) away from the
microchip, depending on microchip
type and orientation.
Storage temperature:
+14oF to +158oF (-10oC to +70oC)
Operating temperature:
+23oF to +131oF (-5oC to +55oC)
Operating frequency:
125 kHz & 134 kHz (RFID)
Compatible microchips
This is a universal microchip reader which can read all of the following microchip types:
• FDX-A (FECAVA) microchips
• FDX-B ISO microchips
• Trovan microchips
• Avid Encrypted microchips
• Temperature-sensing microchips
from Allex® or Destron Fearing™
What are temperature sensing microchips?
Temperature-sensing microchips are primarily identication microchips, compatible with
ISO 11784/11785 and universal readers. However, they also incorporate a temperature
biosensor, capable of measuring an animal’s temperature at the implant site.
Temperature-sensing microchips are a non-invasive way of frequently measuring a pet’s
temperature, without causing stress. Multiple measurements taken consecutively can
establish a trend of individual animal prole or average temperature and variability.
Atypical variations from this trend can be indicative of changes in an animal’s well-being.
Microchip Temperature is not a replacement for rectal temperature, and should
not be interpreted as such. Microchip Temperature and rectal temperature, although
correlated, are not equivalent and should not be expected to show identical readings.
If an animal with a temperature-sensing microchip is
scanned with the 24PetWatch reader, their internal
Microchip Temperature will be visible on the LCD
screen alongside their microchip number. See page 6.
Batteries and power
1 2
Remove the battery cover by pressing the
arrow and sliding it away from the center.
To turn the reader on, simply press the button once. If the button is
pressed again it will activate a microchip scan. The reader will turn
itself o automatically after you’ve nished using it.
When the batteries begin to run low, this icon will appear on the LCD display.
Please change the batteries with 2 x high quality alkaline batteries.
Insert the batteries. Make sure the + and -
symbols are the correct way round.
&
4
How to scan an animal's microchip
Insert the batteries as instructed on page 4. Then press the
1
2
button on the reader (as indicated) to turn it on. The reader will
automatically turn o when not in use.
Press the button again and position the reader between the
animal’s shoulder blades, maintaining light contact with the fur.
Move the reader, following the recommended scanning patterns
shown below.
3
Scanning Pattern 1
Microchips are normally located between the animal’s shoulder blades.
When the reader detects a microchip, the number will appear on
the LCD screen. (It will also display the Microchip Temperature if
the animal has a temperature-sensing microchip).
Scanning Pattern 2
Side to side across the
body
Up and down the body
Changing the temperature unit
between˚C & ˚F
To change the temperature unit displayed on the reader,
rst remove the batteries. Next, press and hold the
reader’s button while re-inserting the batteries. The
temperature will now be displayed in Celsius. To revert
to Fahrenheit, please repeat the process.
5
LCD display
The standard display for the 24PetWatch reader is:
The animal's microchip number
Battery level indicator
This image will appear when the reader is searching for a
microchip. The scan will time-out automatically if no chip
is found and the chip number will display as a series of
X's. Pushing the button again will activate another scan.
If the batteries in the reader run completely at, this
image will display on the screen. New batteries will need
to be inserted. See page 4.
Software updates
Microchip Temperature
(Only for temperature-sensing microchips)
One of the icons below will replace the
temperature reading if it is out of range:
Below 91.4˚F
(33˚C)
Above 109˚F
(43˚C)
Occasionally your reader may need to undergo an update to make sure it's running the
most recent software possible.
The USB cable provided is for software updates only and cannot be used for
charging and powering. All software updates will be listed on the 24PetWatch website
as soon as they become available: surepetcare.com/24petwatch/support
6
?
Troubleshooting
The reader won’t turn on.
• Make sure the batteries are inserted correctly with the + and - at the correct
orientation. See page 4.
• If this doesn’t solve the problem, try changing the batteries, remembering to
use new, high quality alkaline batteries as replacements.
The reader doesn’t detect the animal’s microchip.
This could be as a result of any of the following:
• The animal’s microchip was out of range while scanning. In order to improve
your chances of successfully locating the animal’s microchip, try using either of
the scanning patterns detailed on page 5.
• If the batteries are running low the reader may not have enough power to
complete a successful scan. Try replacing the batteries, remembering to use
new, high quality alkaline batteries as replacements. See page 4.
• Some animals may have more than one microchip implanted. Microchips
implanted close to one other could aect the reader's performance. To improve
the chances of reading one of the microchips successfully, try keeping the
scanner close to the pet's body. Be sure to follow the instructions and scanning
patterns detailed on page 5.
• Metal objects and computer equipment may interfere with the reader, try
scanning the animal away from large objects of this type, such as a metal table.
The reader doesn’t detect the animal’s temperature.
If after scanning multiple times, the reader only displays the microchip number,
this may indicate that the animal does not have a temperature-sensing chip.
7
Warranty & disclaimer
Warranty:
The 24PetWatch reader carries a 1-year warranty from the date of purchase,
subject to proof of purchase date. The warranty is restricted to any fault caused by
defective materials, components or manufacture. This warranty does not apply to
products whose defect has been caused by normal wear and tear, misuse, neglect or
intentional damage.
In the event of a part failure due to fault y parts or workmanship, the part will be
replaced free of charge during the warranty period only. At the manufacturer’s
discretion a replacement product may be provided free of charge in the case of a
more serious malfunction. Your statutory rights are not aected.
Disclaimer:
Disclaimer: The 24PetWatch reader, including its use to measure Microchip
Temperature is not intended to replace traditional veterinary advice. Body
temperature is not enough to determine disease alone.
Microchip Temperature is a convenient way to take multiple measurements of
temperature at the microchip location, and to establish a trend and atypical
variations from this trend. Microchip Temperature is not a replacement for a rectal
temperature measurement by a veterinarian, who is the only person qualied to
determine a pet’s health condition. Microchip Temperature and rectal temperature,
while correlated, are not equivalent and should not be expected to show identical
readings.
We expressly disclaim any liability for any loss, damage or costs that may be
incurred as a result of using the product as a substitute for veterinary practice.
Furthermore, we do not accept any liability for any fees that may be incurred as a
result of use of the product.
8
Regulatory information
Disposal of Products and used Batteries:
This icon will indicate products that will be subject to the following legislation:
The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE
Directive) & The Battery Directive 2006/66/EC and Amendment 2013/56/EU places
an obligation on households to dispose of the waste batteries and products that
have reached the end of their life, in an environmentally responsible manner as
this will reduce the impact the waste will have on the environment, therefore these
cannot be placed in household waste bins and should be recycled at an appropriate
recycling facility.
FCC compliance:
FCC ID: XO9-HRUNI
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device has been designed and complies with the safety requirements for
portable (<20cm or <7⁷⁄⁸") RF exposure in accordance with FCC rule part §2.1093 and
KDB 447498 D01.
The FCC ID can be seen on the LCD screen during start up.
IC compliance:
IC: 8906A-HRUNI
This device complies with Industry Canada license-exempt RSS standards. Operation
is subject to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation of the device.
This device complies with the safety requirements for RF exposure in accordance
with RSS-102 Issue 5 for portable use conditions.
9
Notes
10
For customer service, please contact:
Jordana Matsos
1-866-597-2424
Jordana.matsos@pethealthinc.com
Mon - Fri (9am - 5pm EST)
This phone number will direct you to the 24PetWatch Customer
Service team, who will be more than happy to help.
24PetWatch® is a registered trademark of PetHealth
Services (USA) Inc. and PTZ Insurance Agency Ltd.
Copyright © 2017 all rights reserved.
HRPE1N JULY 2017 01099-EU_02
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