Important Notice
Please read all of these instructions BEFORE tting the SureFlap DualScan Microchip Cat
Flap™. Importantly, please check whether there is metal in the substrate that the ap is to be
tted into. Please follow the metal mount instructions in section 6.3 if this is the case.
Under no circumstances should you cut or drill through the tunnel of the main
assembly of the unit as this contains the microchip reader and will prevent the
unit from working properly.
The DualScan cat ap will operate with all 9, 10, and 15-digit microchips that are commonly
used for pet identication, except 10 digit chips with codes beginning 000..., 010..., or 020...
Alternatively, you can use the cat ap with the SureFlap RFID Collar Tag (sold separately),
please see section 4 for more information.
Every effort has been made to ensure the DualScan cat ap will operate with all relevant
microchips. However, there are a small number of circumstances relating to the position of your
cat’s microchip and the signal strength of the individual chip, which may mean that the cat ap
does not operate reliably.
We therefore strongly advise that the following checks are carried out before permanent
changes are made to a door to install the cat ap:
1. Insert batteries and leave for 10 seconds with nothing in the tunnel so that the sensors can
settle.
2. Follow the standard learn process for the rst of your cats who is allowed outside, see
section 5.1.
3. Leave the ap until the lock closes again.
4. Test the normal operation of the ap, see section 8. Persuade your cat to put its head up
to the door from the tunnel side. Try to make sure this is similar to how your cat would use
it in practice, as shown below. The catch should open. Now do this again but from the side
with the battery compartment, and check that the catch opens.
5. Repeat this process for each of your cats who are allowed to go outside.
6. For cats who are going to be kept indoors learn them into the cat ap using safety learn
mode (section 5.2) and then test normal operation from the tunnel side only.
Please test to make sure your cat(s) can t comfortably through the ap before tting.
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Contents
Important Notice 3
1. Box Contents 5
2. Introduction 6
3. Microchip Type 7
4. The SureFlap RFID Collar Tag 7
5. Learn Mode (and changing permissions) 8
6. Installation 10
7. Batteries 17
8. Normal Operation 18
9. 4-way Manual Lock 19
10. Low Battery Indicator 20
11. Memory Wipe 20
12. Switching Off/Use As A Non-Selective Cat Flap 20
13. Maintenance 21
14. Troubleshooting 21
15. Warranty & Disclaimer 23
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1. Box Contents
3
2
4
1. Main Flap Assembly
2. Battery Compartment
3. Memory Button
4. Indicator Lamp
5. Internal catch
6. External catch
7. 4-way Manual Lock
8. External Frame
9. Battery Cover
10. Selection of Screws
11. Screw Caps
12. Draught Excluder
13. Internal antenna
14. External antenna
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12
5
7
13
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10
11
8
14
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5
2. Introduction
Congratulations on your purchase of the SureFlap DualScan Microchip Cat Flap. This cat
ap has been designed to recognise either the microchip already implanted in your cat or
the SureFlap RFID Collar Tag (sold separately). The SureFlap DualScan Microchip Cat Flap
is suitable for multi-pet households to control the access of your pets both into and out of
the house. This allows you to restrict some pets to indoors-only, while others are allowed
outside and back in again. Any intruder animals attempting entry are kept outside. Entry/
exit permissions are easy to set up and change over time, depending on your pet’s individual
requirements.
Operation of the DualScan cat ap couldn’t be simpler. Once the batteries have been inserted,
the ap can be put into the standard learn mode, to learn the identities of cats that are allowed
access to the outdoors. The next cat to pass through the ap from either direction, or to put its
head into the tunnel with its nose up to the door, will have its microchip number or collar tag
code stored in the memory. Multiple cats are no problem. Up to 32 cats can be programmed into
the ap at the same time – more than enough for most people’s needs!
There is also a safety learn mode for indoor only cats, this is to ensure that they are able to
regain access through the cat ap, and won’t be locked out, for further information see section
5.2.
The DualScan cat ap has all the features you would expect from a high quality cat ap,
including:
• Compatibility with identication microchips or RFID collar tag
• Robust and elegant design
• Learn mode for programming multiple cats
• Safety learn mode
• Double antenna
• 4-way manual lock
• Low battery indicator
• Typical battery lifetime at least 6 months
1
We wish you years of trouble-free operation with your DualScan cat ap and hope you enjoy the
benets it brings to your home and cat.
1 Based on normal usage. Note that heavy usage by many cats may reduce battery lifetime.
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3. Microchip Type
The DualScan cat ap is compatible with all the following types of microchip commonly used
for pets.
• 15-digit microchips (also known as FDXB)
• 10-digit microchips (also known as FDXA) except those with codes starting 000..., 010...,
or 020...
• 9-digit microchips
In addition the cat ap is also compatible with the SureFlap RFID Collar Tag (sold separately).
Extensive tests have shown that the DualScan cat ap works perfectly with the vast majority
of microchips. However a very small percentage of cats have a microchip without the required
range for the cat ap – this does not mean there is a problem with the microchip. In these rare
cases please contact our customer service team for assistance.
If permanent changes to a door or wall are required for installation we strongly advise testing
the DualScan cat ap with your cat(s) rst. To test that it works for your cat carry out both the
learn process (see section 5) and then test normal operation (see section 8).
4. The SureFlap RFID Collar Tag
We recommend microchipping over the use of collar mounted tags, as microchips are a
permanent form of identication that cannot become lost.
However, if your cat is not, or cannot, be microchipped and you choose to use the SureFlap
RFID Collar Tag, always use a safety collar that has a breakaway buckle.
The SureFlap RFID Collar Tag is a small, lightweight tag that can be attached directly to your
cat’s collar. Like microchips, each collar tag has a unique code, to prevent any non-resident
pets or strays from entering your home.
SureFlap RFID Collar Tags are available via the SureFlap website or from our retail and
veterinary stockists.
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5. Learn Mode (and changing permissions)
To start operation, the DualScan cat ap needs to learn the unique ID code of your cat’s
microchip or collar tag. Unless you want to change the permissions for your cat(s), this process
is only required once, as the code is permanently stored, even if the batteries are removed.
The microchip numbers or collar tag codes of up to 32 different cats can be stored in memory.
Simply repeat the learn process until all cats’ microchip numbers have been learnt. Replace the
battery cover when the learn process has been completed for all cats.
5.1 Standard Learn Mode (for cats with outdoor access)
1. Initially the unit will be locked and no cat will be allowed to enter the house. Make sure
the manual lock is set to position 1, allowing the door to open freely. See Figure 1.
2. Remove the battery cover. Press the memory button for around 1 second and release.
See Figure 2.
3. The indicator lamp will ash GREEN once every second and the catches will open,
allowing a cat to pass through the ap in either direction. See Figure 3.
4. The next cat to pass through the ap from either direction, or to put its head into the
tunnel with its nose up to the door, will have its microchip number stored in the memory.
5. Once a cat’s microchip number has been successfully learnt, the ap reverts to normal
operation. The indicator lamp stops ashing and the catch will close a couple of
seconds after the cat has moved away from the cat ap.
5.2 Safety Learn Mode (for indoor only cats)
1. To access the safety learn mode press the memory button once, wait for the lock
to stop moving and then press it again.
2. The indicator lamp will ash RED once every second and the catches will close.
3. Follow steps 4 & 5 above to complete the learn process.
This mode is important because if an indoor-only cat climbs out of a window, or someone
accidentally lets them outside, it ensures that they will be able to get back into the house and
will not be stuck outside. Note - if you have an indoor-only cat who is not microchipped
(or is not wearing a SureFlap RFID Collar Tag) they will not be able to regain access
to the home if they accidentally get out. For this reason we recommend that all of
your cats should be microchipped or wear a SureFlap RFID Collar Tag.
To cancel learn mode (e.g. after pressing the memory button accidentally) -
• Standard learn mode (green ashing light) - Press the memory button once. Wait for the
lock to stop moving and then press it again.
• Safety learn mode (red ashing light) - Press the memory button once.
In order to learn a cat’s microchip number, a sensor located in the tunnel must detect a cat’s
presence to trigger the microchip reader. Therefore it is important to ensure that your cat either
puts its head into the tunnel or passes through the ap. No amount of waving your cat in front
of the ap will have an effect.
To learn the SureFlap RFID Collar Tag follow the relevant learn process depending on the
required permissions for that cat. Hold the collar tag in your hand and then place your hand
inside the tunnel of the DualScan cat ap making sure that you touch the door.
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5.3 Changing the entry/exit permissions for your cat
You can change the permissions for any of your cats at any time; for example if a cat who is
allowed outside now needs to be kept in due to illness or injury, or a kitten who was indoor
only is now allowed outside. To do this simply override the current entry/exit permission by
relearning the cat as detailed below.
a) To change to entry only (change a cat with outdoor access to indoor-only), learn this cat
using the safety learn mode in section 5.2
b) To change to exit and entry (allow an indoor-only cat access to outdoors), learn this cat
using the standard learn mode in section 5.1
Manual lock set to
position 1 (open both
ways)
Catch opens
Catch closed
Figure 1
Press memory button
once
Figure 2
Figure 3
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