Supermicro H8DMT, H8DMT-F, H8DMT-IBX, H8DMT-IBXF User Manual

H8DMT/H8DMT-F
H8DMT-IBX/H8DMT-IBXF
Serverboards
H8DMT/H8DMT-IBX H8DMT-F/H8DMT-IBXF
User’s Manual
Revison 1.0a
H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
The information in this User’s Manual has been carefully reviewed and i s believed to be accurate. The vendor assumes no responsibility for any inaccuracies that may be contained in this document, makes no commitment to update or to keep current the information in this manual, or to not ify any person or organization of the u pdates. Plea se Note: For the most up-to-date version of this manual, please see
our web site at www.supermicro.com.
Super Micro Computer, Inc. (“Supermicro”) reserves the right to make changes to the product described in this manual at any time and without notice. This product, including software, if any, and documentation may not, in whole or in part, be copied, photocop ied, re produced, translated or redu ced t o any medi um or machine without prior written consent.
IN NO EVENT WILL SUPERMICRO BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, SPECULATIVE OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY T O USE THIS PRODUCT OR DOCUMENTATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN PARTICULAR, SUPERMICRO SHALL NOT HAVE LIABILITY FOR ANY HARDWARE, SOFTWARE, OR DATA STORED OR USED WITH THE PRODUCT, INCLUDING THE COSTS OF REPAIRING, REPLACING, INTEGRATING, INSTALLING OR RECOVERING SUCH HARDWARE, SOFTWARE, OR DATA.
Any disputes arising between manufacturer and cu stomer shall be governed by the laws of Santa Clara County in the State of California, USA. The S tate of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Super Micro's total liabilit y for all claims will not exceed the price paid for the hardware product.
FCC State ment: This equipment has been tested and found to comply with the limits f or a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
California Best Management Practices Regulations for Perchlorate Materials: This Perchlorate warning applies only to products containing CR (Manganese Dioxide) Lithium coin cells. Perchlorate Material-special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate for further details.
WARNING: HANDLING OF LEAD SOLDER MATERIALS USED IN THIS PRODUCT MAY EXPOSE YOU TO LEAD, A CHEMICAL KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS AND OTHER REPRODUCTIVE HARM.
Manual Revison 1.0a Release Date: March 6, 2009 Unless you request and receive written permission fr om Super Micro Computer, Inc., you may not copy
any part of this document. Information in this document is subject to change without notice. Other products and companies referred
to herein are trademarks or registered trademarks of their respective companies or mark holders. Copyright © 2008 by Super Micro Computer, Inc.
All rights reserv ed .
Printed in the United States of America
Preface
About this Manual
This manual is written for system integrators, PC technicians and knowledgeable PC users. It provides information for the installation and use of the H8DMT/H8DMT-IBX/ H8DMT-F/H8DMT-IBXF ser verboards. All these serverboards are based on the nVidia MCP55 Pro chipset and support AMD Opteron™ processors with up to 64 GB of DDR2-800/667/533/400 registered ECC SDRAM.
The differences between these serverboards is that some have full IPMI capability, some have InfiniBand components and some have both or neither capability. Refer to the chart below for details on which boards have which capabilities.
Serverboard Full IPMI
Capability
H8DMT - ­H8DMT-F X ­H8DMT-IBX - X H8DMT-IBXF X X
Please refer to the motherboard specifications pages on our web site for updates on supported processors (http://www.supermicro.com/aplus/). This product is intended to be professionally installed.
InfiniBand
Components
Manual Organization
Chapter 1 – This chapter includes a checklist of what should be included in your
Serverboard box. It also describes the features, specifications and performance of the Serverboard along with detailed information about the chipset.
Chapter 2 – This chapter begins with instructions on handling static-sensitive devices. Read this chapter when installing the processor(s) and memory modules and when installing the motherboard in a chassis. Also refer to this chapter to connect the hard disk drives, the various ports, power and reset buttons and system LEDs. Sections on enabling SATA RAID and system drivers are also included.
Chapter 3 – If you encounter any problems, see this chapter, which describes troubleshooting procedures for the video, memory and the setup configuration stored in CMOS. For quick reference, a general FAQ (Frequently Asked Questions) section is provided. Instructions are also included for contacting technical support.
Chapter 4 – This chapter includes an introduction to the motherboard’s BIOS and provides detailed information on running the CMOS Setup utility.
Appendix A – This appendix provides BIOS Error Beep Code Messages. Appendix B – This appendix lists BIOS POST Checkpoint Codes.
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Notes
iv
Table of Contents
Chapter 1 Introduction.......................................................................1-1
1-1 Overview.............................................................................................1-1
Checklist .................................................................................................1-1
1-2 Images and Layouts .........................................................................1-2
1-3 Quick Reference................................................................................1-5
1-4 Serverboard Features.......................................................................1-6
1-5 Chipset Overview..............................................................................1-7
nVidia MCP55 Pro Chipset Media and Communications Processor.......1-8
HyperTransport Technology................................. ...................................1-8
1-6 PC Health Monitoring.......................................................................1-8
Onboard Voltage Monitors......................................................................1-8
Fan Status Monitor with Firmware/Software Speed Control ...................1-8
CPU Overheat/Fan Fail LED and Control...............................................1-8
Auto-Switching Voltage Regulator for the CPU Core..............................1-8
1-7 Power Configuration Settings..........................................................1-9
Microsoft OnNow ....................................................................................1-9
Slow Blinking LED for Suspend-State Indicator......................................1-9
BIOS Support for USB Keyboard............................................................1-9
Main Switch Override Mechanism ..........................................................1-9
Wake-On-LAN (WOL).............................................................................1-9
1-8 Power Supply...................................................................................1-10
1-9 Super I/O ..........................................................................................1-10
1-10 Contacting Supermicro.................................................................1-11
1-11 Returning Merchandise for Service............................................1-12
Chapter 2 Installation.........................................................................2-1
2-1 Static-Sensitive Devices...................................................................2-1
Precautions.............................................................................................2-1
Unpacking...............................................................................................2-1
Installation Procedure.............................................................................2-1
2-2 Processor and Heatsink Installation...............................................2-2
2-3 Mounting the Mainboard into a Chassis........................................2-4
2-4 Installing Memory..............................................................................2-5
Support ...................................................................................................2-6
Maximum Memory ......................... ... ............................ .. ........................2-6
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H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
2-5 I/O Port and Control Panel Connections.......................................2-6
Front Control Panel.................................................................................2-7
2-6 Connector Definitions .......................................................................2-7
Power Connector....................................................................................2-7
Auxiliary Power Connector............................................ ..........................2-8
PW_ON Connector.................................................................................2-8
Reset Connector.....................................................................................2-8
Overheat/Fan Fail LED (OH) ..................................................................2-8
NIC2 (LAN2) LED ...................................................................................2-9
NIC1 (LAN1) LED ...................................................................................2-9
HDD LED................................................................................................2-9
Power On LED........................................................................................2-9
NMI Button............................................................................................2-10
Universal Serial Bus Ports....................................................................2-10
USB Headers........................................................................................2-10
Serial Ports .................................................. .........................................2-11
Fan Headers.........................................................................................2-11
LAN1/2 (Ethernet Ports)........................................................................2-11
Dedicated LAN (Ethernet Port).............................................................2-11
Overheat LED.......................................................................................2-12
Chassis Intrusion ..................................................................................2-12
Wake-On-LAN.......................................................................................2-12
SMBus Header............................... ... ............................ ........................2-12
SGPIO...................................................................................................2-13
Power I2C.............................................................................................2-13
2-7 Jumper Settings...............................................................................2-13
Explanation of Jumpers ........................................................................2-13
CMOS Clear..........................................................................................2-14
LAN Controller Enable/Disable .............................................................2-14
BMC/Video Enable/Disable............................. ............................ ..........2-15
I2C to PCI-Express Slot........................................................................2-15
Watch Dog Enable/Disable............................................. ... ...................2-15
InfiniBand Port Enable/Disable.............................................................2-16
2-8 Onboard Indicators.........................................................................2-16
LAN1/LAN2 LEDs............................... ... ... ............................ ................2-16
Power LED............................................................................................2-16
InfiniBand LED Indicators .....................................................................2-16
2-9 Drive Connections...........................................................................2-17
SATA Ports............................................................................................2-17
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2-10 Enabling SATA RAID....................................................................2-17
Installing the OS/SATA Driver........ ... .. ............................ ... ...................2-18
Building a Driver Diskette...................................................................2-18
Enabling SATA RAID in the BIOS......................................................2-18
Using the nVidia RAID Utility..............................................................2-19
Installing the OS and Drivers................................................................2-19
2-11 Installing Drivers............................................................................2-19
Chapter 3 Troubleshooting.............................................................3-1
3-1 Troubleshooting Procedures...........................................................3-1
Before Power On ....................................................................................3-1
No Power................................................................................................3-1
No Video.................................................................................................3-1
Memory Errors........................................................... ... ..........................3-2
Losing the System’s Setup Configuration...............................................3-2
3-2 Technical Support Procedures........................................................3-2
3-3 Frequently Asked Questions...........................................................3-3
3-4 Returning Merchandise for Service................................................3-4
Chapter 4 BIOS.......................................................................................4-1
4-1 Introduction.........................................................................................4-1
4-2 Starting the Setup Utility...................................................................4-1
4-3 Main Menu..........................................................................................4-1
System Time/System Date .....................................................................4-2
4-4 Advanced Settings Menu.................................................................4-2
4-5 Boot Menu..........................................................................................4-9
4-6 Security Menu....................................................................................4-9
4-7 Exit Menu..........................................................................................4-10
Appendix A BIOS Error Beep Codes........................................A-1
Appendix B BIOS POST Checkpoint Codes ........................B-1
B-1 Uncompressed Initialization Codes ...............................................B-1
B-2 Bootblock Recovery Codes.............................................................B-1
B-3 Uncompressed Initialization Codes ...............................................B-2
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Notes
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Chapter 1
Introduction
1-1 Overview
Congratulations on purchasing your computer Serverboard from an acknowledged leader in the industry. Supermicro boards are designed with the utmost attention to detail to provide you with the highest standards in quality and performance.
Checklist
Please check that the following items have all been included with your motherboard. If anything listed here is damaged or missing, contact your retailer.
Included with retail box only:
One (1) H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF Serverboard
Two (2) SATA cables (CBL-0288L)
One (1) CD containing drivers and utilities
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H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
1-2 Images and Layouts
Figure 1-1. H8DMT/H8DMT-IB X Family Serverboard Image
1-2
Chapter 1: Introduction
Figure 1-2. H8DMT-F/H8DMT-IBXF Family Serverboard Image
NOTE: The H8DMT/H8DMT-F serverboards shares the same layout as the
H8DMT-IBX/H8DMT-IBXF serverboards, but do not include InfiniBand components. The H8DMT-F/ H8DMT-IBXF serverbo ards have full IPMI capability and a dedicated LAN port above the two USB ports, whereas the H8DMT/H8DMT-IBX serverboards do not.
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JP2
LAN1
LAN2
FAN4
FAN3
FAN2
FAN1
BATTERY
JF1
JWR2
JWR1
JSMB1
JPL
JWD
JIB1
JL1
JOH1
JI2C1
JI2C2
T-SGPIO1
COM2
J2
SATA0
SATA2
SATA1
SATA3
JPI2C
JWOL
InfiniBand
JBMC1
USB1/2
C P U 1 / D I M M 1 B
C P U 1 /
D I M M 1 A
C P U 1 / D I M M 2 B
C P U 1 / D I M M 2 A
CMOS
CLEAR
SLOT1 PCI-E X16
USB4
USB5
USB 2/3
C P U 2 / D I M M 1 B
C P U 2 / D I M M 1 A
C P U 2 / D I M M 2 B
C P U 2 / D I M M 2 A
CPU1
CPU2
VGA1
COM1
BIOS
InfiniBand Controller
MCP55V
Pro
Windbond WPCM450 BMC Video
SPEAKER
Figure 1-3. H8DMT-IBX/ H8DMT- IBXF Family Serverboard Layout
InfiniBand
JIB1
InfiniBand Controller
SLOT1 PCI-E X16
CMOS
SATA1
SATA0
SATA2
SATA3
T-SGPIO1
JL1 JWOL
USB 2/3
JSMB1 JOH1
CLEAR
JI2C1
JI2C2
VGA1
JBMC1
MCP55V
Pro
CPU1
COM1
Windbond WPCM450 BMC Video
SPEAKER
JP2
BIOS
JPL
CPU1/DIMM2A
LAN1
LAN2
CPU1/DIMM1B
CPU1
CPU1/DIMM2B
DIMM1A
USB1/2
USB4
COM2
USB5
JWD
BATTERY
J2
JWR2
FAN4
FAN3
NOTE: Jumpers used for test or debug purposes only are not indicated.
CPU2/DIMM1A
CPU2/DIMM1B
CPU2/DIMM2B
CPU2/DIMM2A
CPU2
FAN2
JF1
JPI2C
JWR1
FAN1
1-4
Chapter 1: Introduction
1-3 Quick Reference
Table 1-1. Jumpers
Jumper Description Default Setting
JBT1 CMOS Clear (see Section 2-7) JBMC1 BMC and Video Enable Header Pins 1-2 (Enabled)
2
C1/JI2C2 I2C to PCI-E Slot Both Closed (Enabled)
JI JIB1 InfiniBand Enable/Disable (H8DMT/H8DMT-IBX only) Pins 1-2 (Enabled) JPL LAN Controller Pins 1-2 (Enabled) JWD Watch Dog Pins 1-2 (Reset)
Table 1-2. Connectors
Connector Description
COM1/COM2 COM1 Serial Port/Header FAN 1-4 Chassis/CPU Fan Headers J2 Auxiliary Power Connector (for IDE drives) JF1 Front Panel Connector JL1 Chassis Intrusion Header JOH1 Overheat Warning Header JWOL Wake-On-LAN Header JWR1 20-Pin Proprietary Power Connector JWR2 20-Pin Proprietary Power Connector LAN 1/2 Gigabit Ethernet (RJ45) Ports Dedicated LAN Gigabit Ethernet (RJ45) Port (H8DMT -F/H8DMT-IBXFonly)
2
CPower I
PWRI SATA0 ~ SA TA3 SATA Ports SMBus System Management Bus Header (H8DMT-F/H8DMT-IBXF only) T-SGPIO-1 Serial General Purpose Input/Output Header USB0/1, USB2/3/4/5 Universal Serial Bus (USB) Ports, Headers
2
C Header
Table 1-3. LEDs
LED Description
DP4 Onboard Power LED LE2 InfiniBand Physical Link LED (Red) LE3 InfiniBand Logical Link LED (Yellow)
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H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
1-4 Serverboard Features
CPU
Memory
Chipset Expansion Slots BIOS
PC Health Monitoring
Dual AMD Opteron 2000 series processors (Socket F type) NOTE: Refer to our web site for details on supported processors.
Eight dual channel DIMM slots supporting up to 64 GB of DDR2-800/667/53 3 registered ECC SDRAM
NOTE: Refer to Section 2-4 before installing memory. NOTE: Please refer to the latest updated tested memory lists on the
motherboard web site. nVidia MCP55 Pro Chipset One (1) PCI-Express x16 slot 8 Mb AMI® LPC Flash ROM
BIOS features include: APM 1.2, DMI 2.3, PCI 2.2, ACPI 1.0 (ACPI 2.0 is BIOS supported), BIOS rescue hot keys, Hardware BIOS virus protection, SMBIOS 2.3, Plug and Play (PnP)
• Onboard voltage monitors
• Fan status monitor with firmware/software on/off and speed control
• Watch Dog
• Environmental temperature monitoring via BIOS
• Power-up mode control for recovery from AC po wer loss
• System resource alert (via included utility program)
• Auto-switching voltage regulator for the CPU core
• CPU thermal trip support
• I2C temperature sensing logic
ACPI Features
Onboard I/O
Other
CD Utilities Dimensions
• Microsoft OnNow
• Slow blinking LED for suspend state indicator
• BIOS support for USB keyboard
• Wake-On-LAN (WOL)
• Internal/external modem ring-on
• On-chip SATA controller supporting four (4) SATA ports (RAID 0, 1, 0+1, 5 and JBOD supported)
• One (1) Fast UART 16550 compatible serial port
• On-chip (MCP55 Pro) Ethernet controller supports two Gigabit LAN ports
• 2+2 Internal USB (Universal Serial Bus 2.0) ports/headers
• Two (2) rear USB ports
• Onboard Windbond WPCM450 BMC graphics controller
• Mellanox Connect-X MT25408 20Gb/s Infiniband
• Onboard +3.3V standby power LED
• Chassis intrusion detection
BIOS flash upgrade utility Proprietary form factor: 16.4" x 6.5" (417 x 165 mm)
1-6
1-5 Chipset Overview
Figure 1-4. nVidia MCP55 Pro Chipset System Block Diagram
Chapter 1: Introduction
RDIMM
RDIMM
RDIMM
RDIMM
PCI x16
PCI x8
RMII
PCI x4
RDIMM
RDIMM
HT
HT
HT
USB
SATA
LPC
PCI
RMII
RDIMM
RDIMM
NOTE: This is a general block diagram and may not exactly represent the features on your motherboard. See the previous pages for the actual specifications of your motherboard.
The H8DMT/H8DMT-IBX/H8DMT-F/H8DMT- IBXF Serverboard is based on the nVidia MCP55 Pro Chipset, which functions as a Media and Communications Processor (MCP). Controllers for the system memory are integrated directly into Opteron processors.
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H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
nVidia MCP55 Pro Chipset Media and Communications Processor
The nVidia MCP55 Pro Chipset is a single-chip, high-performance HyperTransport peripheral controller. It includes a 28-lane PCI Express interface, an AMD Opteron 16-bit Hyper Transport interface link, a four-port Serial ATA interface, a dual-port Gb Ethernet interface, a dual ATA133 bus master interface and a USB 2.0 interface. This hub connects directly to the CPU.
HyperTransport Technology
HyperTransport technology is a high-speed, low latency point to point link that was designed to increase the communication speed by a factor of up to 48x between integrated circuits. This is done partly by reducing the number of buses in the chipset to reduce bottlenecks and by enabling a more efficient use of memory in multi-processor systems. The end result is a significant increase in bandwidth within the chipset.
1-6 PC Health Monitoring
This section describes the PC health monitoring features of the H8DMT/H8DMT-IBX/ H8DMT-F/H8DMT-IBXF serverboard. The serverboard has an onboard System Hardware Monitor chip that supports PC health monitoring.
Onboard Voltage Monitors
The onboard voltage monitor will continuously scan crucial voltage levels. Once a voltage becomes unstable, it will give a warning or send an error message to the screen. Users can adjust the voltage thresholds to define the sensitivity of the voltage monitor. Real time readings of these voltage levels are all displayed in BIOS.
Fan Status Monitor with Firmware/Software Speed Control
The PC health monitor can check the RPM status of the cooling fans. The onboard fans are controlled by thermal management via BIOS.
CPU Overheat/Fan Fail LED and Control
This feature is available when the user enables the CPU overheat/Fan Fail warning function in the BIOS. This allows the user to define an overheat temperature. When this temperature is exceeded or when a fan failure occurs, the Overheat/Fan Fail warning LED is triggered.
Auto-Switching Voltage Regulator for the CPU Core
The 3-phase-switching voltage regulator for the CPU core can support up to 80A and auto-sense voltage IDs ranging from 0.8 V to 1.55V. This will allow the regulator to run cooler and thus make the system more stable.
1-8
Chapter 1: Introduction
1-7 Power Configuration Settings
This section describes the features of your motherboard that deal with power and power settings.
Microsoft OnNow
The OnNow design initiative is a comprehensive, system-wide approach to system and device power control. OnNow is a term for a PC that is always on but appears to be off and responds immediately to user or other requests.
Slow Blinking LED for Suspend-State Indicator
When the CPU goes into a suspend state, the chassis power LED will start blinking to indicate that the CPU is in suspend mode. When the user presses any key, the CPU will wake-up and the LED will automatically stop blinking and remain on.
BIOS Support for USB Keyboard
If a USB keyboard is the only keyboard in the system, it will function like a normal keyboard during system boot-up.
Main Switch Override Mechanism
When an A TX power supply is used, the power button can function as a system suspend button. When the user depresses the power button, the system will enter a SoftOf f state. The monitor will be suspended and the hard drive will spin down. Depressing the power button again will cause the whole system to wake-up. During the SoftOff state, the ATX power supply provides power to keep the required circuitry in the system alive. In case the system malfunctions and you want to turn off the power, just depress and hold the power button for 4 seconds. The power will turn off and no power will be provided to the motherboard.
Wake-On-LAN (WOL)
Wake-On-LAN is defined as the ability of a management application to remotely power up a computer that is powered off. Remote PC setup, up-dates and access tracking can occur after hours and on weekends so that daily LAN traffic is kept to a minimum and users are not interrupted. The motherboard has a 3-pin header (WOL) to connect to the 3-pin header on a Network Interface Card (NIC) that has WOL capability. W ake-On-LAN must be enabled in BIOS. Note that Wake-On-LAN can only be used with an ATX 2.01 (or above) compliant power supply.
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H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
1-8 Power Supply
As with all computer products, a stable power source is necessary for proper and reliable operation. It is even more important for processors that have high CPU clock rates.
The H8DMT accommodates 12V proprietary power supplies. Although most power supplies generally meet the specifications required by the CPU, some are inadequate. A 2 amp current supply on a 5V Standby rail is strongly recommended.
It is strongly recommended that you use a high quality power supply that meets 12V ATX power supply Specification 1.1 or above. Additionally, in areas where noisy power transmission is present, you may choose to install a line filter to shield the computer from noise. It is recommended that you also install a power surge protector to help avoid problems caused by power surges.
WARNING: To prevent the possibility of explosion, do not use the wrong type of onboard CMOS battery or install it upside down.
1-9 Super I/O
The disk drive adapter functions of the Super I/O chip include a floppy disk drive controller that is compatible with industry standard 82077/765, a data separator, write pre-compensation circuitry, decode logic, data rate selection, a clock generator, drive interface control logic and interrupt and DMA logic. The wide range of functions integrated onto the Super I/O greatly reduces the number of components required for interfacing with floppy disk drives.
The Super I/O provides two high-speed, 16550 compatible serial communication ports (UARTs), one of which supports serial infrared communication. Each UART includes a 16-byte send/receive FIFO, a programmable baud rate generator, complete modem control capability and a processor interrupt system. Both UARTs provide legacy speed with baud rate of up to 115.2 Kbps as well as an advanced speed with baud rates of 250K, 500K, or 1 Mb/s, which support higher speed modems.
The Super I/O supports one PC-compatible printer port (SPP), Bi-directional Printer Port (BPP), Enhanced Parallel Port (EPP) or Extended Capabilities Port (ECP).
The Super I/O provides functions that comply with ACPI (Advanced Configuration and Power Interface), which includes support of legacy and ACPI power management through a SMI or SCI function pin. It also features auto power management to reduce power consumption.
The IRQs, DMAs and I/O space resources of the Super I/O can be flexibly adjusted to meet ISA PnP requirements, which support ACPI and APM (Advanced Power Management).
1-10
1-10 Contacting Supermicro
Headquarters
Address: Super Micro Computer, Inc.
980 Rock Ave.
San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information)
support@supermicro.com (Technical Support) Web Site: www.supermicro.com
Europe
Chapter 1: Introduction
Address: Super Micro Computer B.V.
Het Sterrenbeeld 28, 5215 ML
‘s-Hertogenbosch, The Netherlands Tel: +31 (0) 73-6400390 Fax: +31 (0) 73-6416525 Email: sales@supermicro.nl (General Information)
support@supermicro.nl (Technical Support)
rma@supermicro.nl (Customer Support) 9
Asia-Pacific
Address: Super Micro Computer Inc.
4F, No. 232-1, Liancheng Rd.
Chung-Ho 235, Taipei County
Taiwan, R.O.C. Tel: +886-(2) 8226-3990 Fax: +886-(2) 8226-3991 Web Site: www.supermicro.com.tw Technical Support: Email: support@supermicro.com.tw Tel: +886-2-8228-1366, ext. 132 or 139
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H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
1-11 Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rendered. Y ou can obtain service by calling your vendor for a Returned Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA number should be prominently displayed on the outside of the shipping carton, and mailed prepaid or hand-carried. Shipping and handling charges will be applied for all orders that must be mailed when service is complete.
For faster service, RMA authorizations may be requested online at
http://www.supermicro.com/support/rma/
Whenever possible, repack the add-on card in the original Supermicro box, using the original packaging materials. If these are no longer available, be sure to pack the add-on card in an anti-static bag and inside the box. Make sure that there is enough packaging material surrounding the add-on card so that it does not become damaged during shipping.
This warranty only covers normal consumer use and does not cover damages incurred in shipping or from failure due to the alteration, misuse, abuse or improper maintenance of products.
During the warranty period, contact your distributor first for any product problems.
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