This manual contains important information regarding your Supera® unit. Please read this manual thoroughly prior to equipment set-up, operation and maintenance. Failure to comply with regular maintenance guidelines outlined in this manual may void the warranty.
SAFETY NOTICE!
Please read this manual before operating this machine. All safety guidelines
must be followed.
It is important that all operators of this food processing machinery read the instructions and
follow the instructions on usage and maintenance. It is the responsibility of the owner that all
operators are trained and use this machine safely and correctly. This machine should not be
used by any unauthorized or inexperienced personnel.
Regular sanitizing and cleaning is the responsibility of the operator, and is important to prevent
illness. The operator must follow all guidelines and laws instated by your local and State health
departments. Contaminated machines will spread bacteria and food-borne pathogens.
Read all instructions carefully before operating. When operating, stay alert and use common
sense. Store this manual in a safe and accessible place.
SHARP KNIFE BLADE
Do not touch knife when unit is on.
Keep hands away from all moving parts.
Do not operate without knife cover and knife sharpener
properly installed.
4. Make sure that parts have proper lubrication. Use food-safe lubrication oils.
V.1.0 | October 2014
TROUBLESHOOTING
Please go over the troubleshooting guide before contacting an authorized service technician. If
any parts are broken or missing, contact your local representative right away.
PROBLEMTROUBLESHOOTINGSOLUTION
The machine
doesn't
power on or works
sluggishly
The slicing quality is
poor
1.The plug is not
connected well
2. The wire drops
3. The voltage is not
steady
1.The food product has
not been thawed
thoroughly
2. The blade is not sharp
enough
3. The mean supplying
device is not lubricated
enough
4. The meat-nipping
device nips the meat too
hard
1.Confirm the connection
with the electrical outlet
2. Confirm to ensure every
part is connected well, or if
the wire drops
3. Keep the voltage steady
1.Refer to the introduction
of meat slicing
2. Refer to the sharpening
guide.
3. Fill in a small amount of
lubricant in the blade pole.
One-Year Parts & Labor Warranty: SUPERA, LLC warrants to the original purchaser of new equipment that said equipment, when
installed in accordance with our instructions within North America and subjected to normal use, is free from defects in material or
workmanship for one year from the date of original purchase. Warranty includes onsite service calls within 60 miles of an authorized
service company. End user is responsible for all extra travel and mileage at prevailing rates and for original call to SUPERA, LLC
expressing need for warranty service. Any service provided without authorization from SUPERA, LLC will not be covered by SUPERA, LLC.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED. SUPERA, LLC EXPRESSLY
DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR EXPRESSED OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE. SUPERA, LLC HAS FINAL DESCRETION ON ALL WARRANTY REQUESTS.
SUPERA, LLC’S OBLIGATION AND LIABILITY UNDER THIS WARRANTY IS EXPRESSLY LIMITED TO REPAIRING AND
REPLACING EQUIPMENT WHICH PROVES TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP WITHIN THE APPLICABLE
WARRANTY PERIOD. All repairs pursuant to this Warranty will be performed by an Authorized Designated SUPERA, LLC Service
Location during normal working hours. This warranty does not cover services performed at overtime or premium labor rates. End user is
responsible for the difference between normal service rates and premium service rates. This warranty does not cover any service
technician errors. IN NO EVENT SHALL SUPERA, LLC BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO BUYER
OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, LOSS OF PROPERTY, PERSONAL INJURY, LOSS OF BUSINESS
OR PROFITS OR OTHER ECONOMIC LOSSES, OR STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN NEGLIGENCE,
WARRANTY, STRICT LIABILITY, OR OTHERWISE.
This warranty is given only to the first purchaser from a retail dealer. No warranty is given to subsequent transferees. Installation in a
residential application will void all warranties.
Warranty does not cover product failures caused by: failure to maintain, neglect, abuse, damage due to excess water, fire, normal
wear, improper set up and use. Periodic maintenance including lubrication and sharpening is not covered. Warranty does not cover
service requests for free replacement and/or recall parts.
THE FOREGOING WARRANTY PROVISIONS ARE A COMPLETE AND EXCLUSIVE STATEMENT BETWEEN THE BUYER AND
SELLER. SUPERA, LLC NEITHER ASSUMES NOR AUTHORIZES ANY PERSONS TO ASSUME FOR IT ANY OTHER OBLIGATION
OR LIABILITY IN CONNECTION WITH SAID EQUIPMENT.
Example of items not covered under warranty, but not limited to only these items:
1. Acts of God, fire, water damage, burglary, accident, theft.
2. Freight damage.
3. Improper installation or alteration of equipment.
4. Use of generic or after market parts.
5. Repairs made by anyone other than a SUPERA, LLC designated servicer.
6. Lubrication.
7. Expendable wear parts, adjustable feet, blown fuses, lamps, etc.
8. Cleaning of equipment.
9. Misuse or abuse.
Not Covered Under This Warranty: SUPERA, LLCʼs sole obligation under this warranty is limited to either repair or replacement of parts, subject to the
additional limitations below. This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this
warranty. Warranty does not cover service requests for free replacement and/or recall parts.
SUPERA, LLC HAS FINAL DESCRETION ON ALL WARRANTY REQUESTS.NO CONSEQUENTIAL DAMAGES. SUPERA, LLC IS NOT RESPONSIBLE FOR ECONOMIC
LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES, SERVICE TECHNICAN ERRORS, OR
DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE REGARDLESS OF WHETHER OR NOT THEY RESULT FROM REFRIGERATION FAILURE. WARRANTY IS
NOT TRANSFERABLE, This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH ASSIGNMENT OR TRANSFER
SHALL VOID THE WARRANNTIES HEREIN AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER THE WARRANTY PACKET PROVIDED WITH THE UNIT. ALTERATION, NEGLECT, ABUSE, MISUSE,
ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FOOD, ACTS OF GOD. SUPERA, LLC is not responsible for the repair or replacement of any parts that
SUPERA, LLC determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or
act of GOD. IMPROPER ELECTRICAL CONNECTIONS. SUPERA, LLC IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED
COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT. NO
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR
STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AS DESCRIBED ABOVE. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES, WHICH
EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. Outside U.S. and Canada; this warranty does not apply, and SUPERA, LLC is not responsible for, any
warranty claims made on products sold or used outside the continent of the United States and Canada. Installation in a residential application will void all warranties.