Sun Microsystems W1100z, W2100z User Manual
Sun Microsystems, Inc.
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Sun Java™ Workstation
W1100z and W2100z
User Guide
Part No. 817-6585-12
January 2005, Revision A
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iii
Contents
Preface vii
1. Introduction to the Sun Java Workstation W1100z and W2100z 1–1
1.1 Features 1–2
1.2 Operating System and Software 1–3
1.2.1 Operating System Software 1–3
1.2.2 Supplemental CD Software 1–4
1.2.3 Java Desktop System 1–4
1.3 Hardware System Overview 1–5
1.3.1 External Components 1–5
1.3.2 Internal Components 1–7
1.4 Powering the Workstation On and Off 1–9
1.4.1 Powering On the Workstation 1–9
1.4.2 Powering Off the Workstation 1–10
1.4.3 Power Interruptions 1–10
1.5 Customer Orderable Components 1–11
2. Troubleshooting 2–1
2.1 Visual Inspection 2–2
2.1.1 Performing an External Visual Inspection 2–2
iv Sun Java Workstation W1100z and W2100z User Guide • January 2005
2.1.2 Performing an Internal Visual Inspection 2–2
2.2 Troubleshooting Procedures 2–3
2.3 Technical Assistance 2–5
3. Diagnostics 3–1
3.1 Diagnostics Main Menu 3–2
3.2 System Information Menu 3–3
3.3 Advanced Diagnostics 3–4
3.3.1 Hard Disk Testing 3–6
3.4 Immediate Burn-In Testing 3–8
3.5 Deferred Burn-In Testing 3–10
3.6 Create Diagnostic Partition 3–11
3.6.1 Removing Existing Partitions on a Hard Disk 3–12
3.6.2 Adding a Diagnostic Partition to the First Bootable Disk 3–13
3.6.3 Creating a Log File on the Diagnostic Partition 3–14
3.6.4 Accessing the Diagnostic Partition Under Red Hat Linux 3–15
3.6.5 Accessing the Diagnostic Partition Under
Solaris x86 3–16
3.6.6 Accessing the Diagnostic Partition Under Windows 3–17
3.7 Show Results Summary 3–17
3.8 Print Results Report 3–19
3.9 About Pc-Check 3–19
3.10 Exit to DOS 3–19
4. Maintaining the Workstation 4–1
4.1 Tools and Supplies Needed 4–1
4.2 Installation Precautions 4–2
4.2.1 ESD Precautions 4–2
4.2.2 Preinstallation Instructions 4–2
4.2.3 Postinstallation Instructions 4–3
Contents v
4.3 Opening the Workstation 4–4
4.3.1 Removing the Access Panel 4–4
4.3.2 Removing the Front Bezel 4–5
4.4 Location of Components 4–7
4.5 Customer Replaceable Unit (CRU) Procedures 4–8
4.5.1 Replacing or Adding Hard Disk Drives 4–9
4.5.2 Replacing a CD/DVD Drive 4–12
4.5.3 Replacing Optional Storage Devices 4–14
4.5.4 Replacing a CPU 4–15
4.5.5 Replacing or Adding DIMMs 4–28
4.5.6 Installing a PCI or AGP Card 4–31
4.5.7 Replacing the System Battery 4–38
4.5.8 Replacing the System Fan 4–39
4.5.9 Replacing the Power Supply 4–41
4.5.10 Replacing the USB Audio Card Assembly 4–42
4.5.11 Replacing the Operator’s Panel 4–43
4.5.12 Replacing System Cables 4–44
4.5.13 Replacing the Mezzanine Card 4–47
4.5.14 Replacing the Extender Card 4–49
4.5.15 Replacing the Motherboard 4–50
A. System Specifications A–1
A.1 Physical Specifications A–1
A.2 Power Specifications A–2
A.3 Environmental Specifications A–3
vi Sun Java Workstation W1100z and W2100z User Guide • January 2005
vii
Preface
The Sun Java Workstation W1100z and W2100z User Guide provides a detailed
description of the hardware and software applications used to support the Sun Java
Workstation W1100z and W2100. This book is intended for system administrators,
network administrators, or service technicians who have knowledge of workstation
hardware and software.
How This Book is Organized
Chapter 1 contains an overview of the Sun Java Workstation W1100z and W2100.
Chapter 2 contains information on troubleshooting the workstations.
Chapter 3 contains information on diagnostics.
Chapter 4 contains information on removing and replacing components.
Appendix A contains information on system specifications.
viii Sun Java Workstation W1100z and W2100z User Guide • January 2005
Typographic Conventions
Contacting Sun Technical Support
If you have technical questions about this product that are not answered in this
document, go to:
http://www.sun.com/service/contacting/
For online technical support, go to:
http://www.sun.com/service/online/
If you want to create an account with http://www.sun.com, click on Register
under My Online Account on the right.
Typeface
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Meaning Examples
AaBbCc123 The names of commands, files,
and directories; on-screen
computer output
Edit your.login file.
Use ls -a to list all files.
% You have mail.
AaBbCc123
What you type, when contrasted
with on-screen computer output
% su
Password:
AaBbCc123 Book titles, new words or terms,
words to be emphasized.
Replace command-line variables
with real names or values.
Read Chapter 6 in the User’s Guide.
These are called class options.
You must be superuser to do this.
To delete a file, type rm filename.
Preface ix
Related Documentation
Accessing Sun Documentation Online
You can view, print, or purchase a broad selection of Sun documentation, including
localized versions, at:
http://www.sun.com/documentation/
You can access the latest version of Sun Java Workstation W1100z and W2100z
documentation from the Documentation link at:
http://www.sun.com/w1100z
http://www.sun.com/w2100z
Application Title Part Number
System setup information Sun Java Workstation W1100z and
W2100z Workstations Setup Poster
817-6583-xx
Installation information Sun Java Workstation W1100z and
W2100z Getting Started Guide
817-6584-xx
Safety Information Sun Java Workstation W1100z and
W2100z Safely and Compliance Guide
817-6586-xx
Late-breaking information Sun Java Workstation W1100z and
W2100z Release Notes
817-6587-xx
x Sun Java Workstation W1100z and W2100z User Guide • January 2005
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need for appropriate protection and management of personally identifiable
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Review our privacy policy at http://www.sun.com/privacy/ to understand the
steps we take to respect your privacy.
Warranty
For specific details regarding your warranty, visit:
http://www.sun.com/service/support/warranty/index.html
Sun Welcomes Your Comments
Sun is interested in improving its documentation and welcomes your comments and
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http://www.sun.com/hwdocs/feedback/
Please include the title and part number of your document with your feedback. The
part number of this Sun Java Workstation W1100z and W2100z User Guide is 817-6585-
12.
1-1
CHAPTER
1
Introduction to the Sun Java
Workstation W1100z and W2100z
The Sun Java Workstation W1100z and W2100z are AMD Opteron processor based
systems. The workstations come with one or two AMD 64 Opteron processors
preinstalled on the onboard AMD socket 940 receptacles. Up to 16 GB of dualchannel registered ECC 400 DDR SDRAM is available for the two-processor system
(four DIMMs per processor). Hard drive capacity includes up to two internal PATA100 80 GB hard drives or up to four 73 GB Ultra 320 SCSI hard drives.
The Sun Java Workstation W1100z and W2100z are equipped with one AGP8x slot
for high-end graphics cards and one 133 MHz and four 100 MHz PCI-X slots. The
workstation also includes a Gigabit Ethernet interface, two IEEE 1394 interfaces, five
USB 2.0 interfaces, and industry-standard audio interfaces.
The following sections are included in this chapter:
■ Section 1.1, “Features” on page 1-2.
■ Section 1.2, “Operating System and Software” on page 1-3.
■ Section 1.3, “Hardware System Overview” on page 1-5.
■ Section 1.4, “Powering the Workstation On and Off” on page 1-9.
■ Section 1.5, “Customer Orderable Components” on page 1-11.
1-2 Sun Java Workstation W1100z and W2100z User Guide • January 2005
1.1 Features
TABLE 1-1 shows the system’s key components.
TABLE 1-1 Sun Java Workstation W1100z and W2100z Features
Component Description
CPU • One 64-bit AMD Opteron processor (W1100z) or two 64-bit AMD
Opteron processors (W2100z). The Sun Java Workstation W1100z
is not upgradable to two processors.
• Processor frequencies: 1.8 GHz and faster
• Up to 1 MB level 2 cache
Memory • Four DIMM slots per processor.
• Each DIMM socket on board supports 512 MB, 1 GB or 2 GB DDR
400 SDRAM (3.05 cm max. height) modules.
Note: For the two-processor configuration, the system supports
eight slots and a maximum memory capacity of 16 GB.
Media storage CD-RW/DVD-ROM and DVD-RW drives
Hard disk drives Up to four USCSI 320 73 GB drives or up to two PATA100 80 GB
drives. Hard drive types cannot be combined.
Power supply 550W PSU
Network I/O Onboard Broadcom BCM5703ci 10/100/1000BASE-T Gigabit
Ethernet controller
PCI I/O Five PCI bus slots with four separate bus segments
• One half-length 133 MHz PCI-X bus slot
• One half-length and three full-length 100 MHz PCI-X bus slots
Other I/O • One parallel/printer connector
• Two serial connectors
• Five USB 2.0 connectors (two on the front and three on the rear of
the workstation)
• Two IEEE 1394 (firewire) connectors
• Line-in/Line-out jacks
• Microphone-in jack
Chapter 1 Introduction to the Sun Java Workstation W1100z and W2100z 1-3
1.2 Operating System and Software
1.2.1 Operating System Software
Your Sun Java Workstation W1100z or W2100z system might have Sun Java Desktop,
Release 2, with the Solaris or Linux operating system preinstalled. If you do not
have an operating system preinstalled on your workstation, you will need to install
an operating system of your choosing.
The following operating systems are supported at the time of this document release:
■ Red Hat Enterprise Linux 3 WS for x86—32 bit
■ Red Hat Enterprise Linux 3 WS for AMD64—64 bit
■ Solaris 9 x86 HW Operating Environment (4/04) or latest version—32 bit
■ SUSE Linux Operating System (as a part of Sun Java Desktop System, Release 2)
■ Windows XP Operating System (WHQL Certified)
Instructions for installing these operating systems can be found in the media sets
that come with the operating system software.
The Solaris 9 x86 HW Operating Environment (4/04), or latest version, is included
on a DVD shipped with the Sun Java Workstation W1100z or W2100z. Ensure that
you use the version of Solaris 9 x86 that comes with the workstation, because it
includes the drivers necessary for running Solaris 9 on the Sun Java Workstation
W1100z or Sun W2100z.
If you want to run Red Hat Enterprise Linux 3 WS on the Sun Java Workstation
W1100z or W2100z, you can order it from the from the following web site:
http://wwws.sun.com/software/linux/index.html
Support for additional operating systems will be available after the initial release of
the Sun Java Workstation W1100z and W2100z. Refer to one of the following URLs
for information on the operating systems currently supported:
http://www.sun.com/w1100z
http://www.sun.com/w2100z
Note – After installing the operating system, refer to the Sun Java Workstation
W1100z and W2100z Getting Started Guide, 817-6584-xx, for further information on
updates and drivers that need to be installed.
1-4 Sun Java Workstation W1100z and W2100z User Guide • January 2005
1.2.2 Supplemental CD Software
The Sun Java Workstation W1100z and W2100z Supplemental CD, included with the
workstation, contains the following software:
■ Supplemental drivers to support preinstalled or user-installed operating systems.
See the Sun Java Workstation W1100z and W2100z Getting Started Guide, 817-6584-
xx, for information on installing these drivers.
■ Eurosoft Pc-Check diagnostics software, which provides various diagnostics
testing options for the Sun Java Workstation W1100z and W2100z. See
“Diagnostics” on page 3-1 for more information.
1.2.3 Java Desktop System
The Java Desktop System might be preinstalled on your system. If your Sun Java
Workstation W1100z or W2100z did not come with the Java Desktop System
preinstalled, you can download it from the following site:
http://wwws.sun.com/software/javadesktopsystem/get/index.html
For more information on Java Desktop System for the Sun Java Workstation W1100z
and W2100z, refer to the Sun Java Workstation W1100z and W2100z Getting Started
Guide,
817-6584-xx, or the Java Desktop System, Release 2, documentation at:
http://docs.sun.com
Chapter 1 Introduction to the Sun Java Workstation W1100z and W2100z 1-5
1.3 Hardware System Overview
The following sections describe the hardware orientation and features of your Sun
Java Workstation W1100z or W2100z.
1.3.1 External Components
1.3.1.1 Front and Rear Panels
FIGURE 1-1 illustrates the front panel of the Sun Java Workstation W1100z and
W2100z.
.
FIGURE 1-1 Front Panel
CD/DVD-ROM drive
Power button
Hard Disk Drive
Activity LED
System Fault LED
USB 2.0 connectors
IEEE 1394 connector
Microphone-in Jack
Line-out Jack
1-6 Sun Java Workstation W1100z and W2100z User Guide • January 2005
FIGURE 1-2 depicts the rear panel of the Sun Java Workstation W1100z and W2100z.
FIGURE 1-2 Rear Panel
1.3.1.2 Front Panel LEDs
TABLE 1-2 describes the LEDs on the front panel of the workstation.
TABLE 1-2 Front Panel LEDs
LED Description
Platform Power This LED is lit when the platform power is on.
Hard Disk Activity This LED is lit when there is system hard drive activity.
System Fault This LED blinks when a severe system fault, such as an over voltage
condition or an upper temperature limit, is detected. If this LED is
lit, view the DMI event log in the BIOS setup tool for more
information on the fault condition.
AC Power
connector
Unused
PCI-X 100 Mhz
PCI-X 100 Mhz
PCI-X 100 Mhz
PCI-X 100 Mhz
PCI-X 133 Mhz
AGP 8X
Parallel connector
Serial connectors
IEEE 1394 connector
USB 2.0 connectors
Gigabit Ethernet
connector
Line-out jack
Line-in jack
Microphone-in jack
Optional graphics
accelerators
LFH 60
DVI-1 DVI-2
Chapter 1 Introduction to the Sun Java Workstation W1100z and W2100z 1-7
1.3.2 Internal Components
FIGURE 1-3 shows the locations of the components inside the Sun Java Workstation
W1100z with a one-processor (1P) configuration.
FIGURE 1-3 Sun Java Workstation W1100z System Components
Motherboard Memory Banks
(DIMMs 1-4)
Retaining Lever for
CD/DVD Drive
Retaining Lever for
5.25" Devices (optional)
Drive Cage
CPU 0
Power Supply
System Fan
PCI-X 100 MHz
PCI-X 100 MHz
PCI-X 133 MHz
PCI-X 100 MHz
AGP 8X
PCI-X 100 MHz
Extender Card
1-8 Sun Java Workstation W1100z and W2100z User Guide • January 2005
FIGURE 1-4 shows the locations of the components inside the Sun Java Workstation
W2100z with a two-processor (2P) configuration.
.
FIGURE 1-4 Sun Java Workstation W2100z System Components
Motherboard Memory Banks
(DIMMs 1-4)
Retaining Lever for
CD/DVD Drive
Retaining Lever for
5.25" Devices
(optional)
Drive Cage
CPU 0
Power Supply
System Fan
Extender Card
Mezzanine Card with
CPU 1 (optional)
Mezzanine Card
Memory Banks
(DIMMs 5-8)
PCI-X 100 MHz
PCI-X 100 MHz
PCI-X 133 MHz
PCI-X 100 MHz
AGP 8X
PCI-X 100 MHz
Chapter 1 Introduction to the Sun Java Workstation W1100z and W2100z 1-9
1.4 Powering the Workstation On and Off
1.4.1 Powering On the Workstation
After making sure that you have set up the system properly and connected all the
required cables as shown in the Sun Java Workstation W1100z and W2100z Getting
Started Guide, 817-6584-xx, you can now power on your system.
Tip – If you are installing optional internal components such as additional memory
DIMMs, PCI cards, optical drives, or hard drives, install those components before
you power on the workstation. See
Chapter 4 for remove and replace procedures. If
you are not installing optional components, you are ready to power on the
workstation.
Follow these steps to power up the workstation:
1. Turn on power to the monitor and to all external devices.
2. Press and release the workstation Power button on the front panel (FIGURE 1-1).
3. After several seconds, verify that the platform power LED on the Power button is
lit.
The platform power LED on the Power button lights after the workstation begins the
internal booting process (
FIGURE 1-1).
4. If you are powering on the workstation for the first time, you will need to install
the operating system after the system has finished booting.
See Section 1.2.1, “Operating System Software” on page 1-3 for more details.
If you need to change the system parameters in the BIOS, press the F2 key during
the POST process to access the BIOS Setup Utility.
Caution – Be careful when making changes to the system BIOS, as certain changes
can cause your system to malfunction.
1-10 Sun Java Workstation W1100z and W2100z User Guide • January 2005
1.4.2 Powering Off the Workstation
1. Save your data and close any open applications.
2. Read all of the following power-off options before powering off the workstation:
■ Power off the workstation by using the operating system shut down command or
menu option.
In most cases, this will power down the operating system, then turn off the power
to the workstation.
■ If the workstation power does not shut off through the operating system
command or this command is not available, press and release the Power button
(location shown in
FIGURE 1-2).
This initiates an orderly shutdown of the operating system and powers off the
workstation.
Note – Use one of the first two options whenever possible to avoid data loss.
■ If the workstation power does not shut off with one of the first two options press
and hold the Power button for approximately 4 seconds.
This shuts down the power to the workstation, but does not initiate an orderly
shutdown of the system. This method could result in data loss.
If the proceeding options fail to power off the workstation, see Chapter 2,
“Troubleshooting” on page 2-1 for more options.
After powering off the workstation, wait at least four seconds before powering on
the workstation again.
1.4.3 Power Interruptions
If the power to the system is interrupted for less than ten seconds, do the following
to ensure that the standby power is completely shut off:
1. Unplug the AC power cord from the workstation.
2. Wait ten or more seconds.
3. Plug the power AC cord into the workstation.
4. Power on the workstation.
Chapter 1 Introduction to the Sun Java Workstation W1100z and W2100z 1-11
1.5 Customer Orderable Components
You can order additional components and replacement parts for the Sun Java
Workstation W1100z and W2100z. Some parts are only available for the Sun Java
Workstation W1100z, some are only available for the Sun Java Workstation W2100z,
and some are available for either system.
Contact your local Sun sales representative for more information. For the most upto-date component information, see the components list on one of the following web
sites:
http://sunsolve.sun.com/handbook_pub/Systems/W1100z/ or
http://sunsolve.sun.com/handbook_pub/Systems/W2100z/
Note – The Sun Java Workstation W1100z and W2100z are configured with either
EIDE (ATA) or SCSI drives. You cannot mix different types of drives in one system.
1-12 Sun Java Workstation W1100z and W2100z User Guide • January 2005
2-1
CHAPTER
2
Troubleshooting
Before troubleshooting your specific workstation problem, collect the following
information:
■ What events occurred prior to the failure?
■ Was any hardware or software modified or installed?
■ Was the workstation recently installed or moved?
■ How long has the workstation exhibited symptoms?
■ What is the duration or frequency of the problem?
After you have assessed the problem and noted your current configuration and
environment, you can choose from several ways to troubleshoot your workstation:
■ Visually inspect your system as described in Section 2.1, “Visual Inspection” on
page 2-2.
■ View the troubleshooting procedures in Section 2.2, “Troubleshooting Procedures”
on page 2-3 to see if any of them solve the problem.
■ Execute diagnostics test as described in Chapter 3, “Diagnostics” on page 3-1.
■ If you are not able to resolve the problem, contact Sun technical support. Support
numbers are shown in
Section 2.3, “Technical Assistance” on page 2-5.
2-2 Sun Java Workstation W1100z and W2100z User Guide • January 2005
2.1 Visual Inspection
Improperly set controls and loose or improperly connected cables are common
causes of problems with hardware components. When investigating a system
problem, first check all the external switches, controls, and cable connections. See
Section 2.1.1, “Performing an External Visual Inspection” on page 2-2.
If this does not resolve your problem, then visually inspect the system’s interior
hardware for problems such as a loose card, cable connector, or mounting screw. See
Section 2.1.2, “Performing an Internal Visual Inspection” on page 2-2.
2.1.1 Performing an External Visual Inspection
1. Turn off the system and any attached peripherals (if applicable).
2. Verify that all power cables are properly connected to the system, the monitor, and
peripherals, and check their power sources.
3. Inspect connections to any attached devices including network cables, keyboard,
monitor, and mouse, as well as any devices attached to the serial port.
2.1.2 Performing an Internal Visual Inspection
1. Shut down the operating system, if necessary, and turn off the platform power on
the front of the workstation.
2. Turn off the AC power on the rear of the workstation.
3. Turn off any attached peripherals, but do not disconnect the power cables.
4. Remove the left-side panel, following the procedures in Section 4.2, “Installation
Precautions” on page 4-2.
Caution – Some components, such as the heatsink, can become extremely hot
during system operations. Allow these components to cool before handling them.
5. Verify that the components are fully seated in their sockets or connectors and that
the sockets are clean.
6. Verify that all cables inside the system are firmly attached to their appropriate
connectors.
Chapter 2 Troubleshooting 2-3
7. Replace the left-side panel.
8. Reconnect the system and any attached peripherals to their power sources, and
then power them on.
2.2 Troubleshooting Procedures
TABLE 2-1 contains possible problems that might arise during the use of your
workstation. Possible solutions are listed for each problem. If the solutions listed
here do not fix the problem, run the appropriate diagnostic test (see
Chapter 3).
TABLE 2-1 Troubleshooting Procedures
Problem Possible solution
Workstation does
not power on when
the front panel
power button is
pressed.
• Make sure the power button on the front panel is turned on (the
platform power LED on the button should be lit).
• Make sure the power cable is connected correctly.
• Make sure that the wall outlet has power. Test it by plugging in
another device.
Workstation does
not power off when
the front panel
power button is
pressed.
• Try all of the power-off options shown in Section 1.4.2, “Powering
Off the Workstation” on page 1-10.
• If the workstation still does not power off, disconnect the power
cable from the rear of the chassis.
The network status
indicator does not
light up.
• Check the cabling and network equipment to make sure that all
cables are correctly seated.
• Reinstall the network drivers.
An external device
connected to a USB
connector does not
work.
• Reduce the number of external devices connected to a USB hub.
• Refer to the documentation that comes with the device.
Cannot eject
CD-RW/DVD-ROM
tray
Insert the tip of a pen or paper clip into the ejection opening on the
CD-RW/DVD-ROM drive tray.
2-4 Sun Java Workstation W1100z and W2100z User Guide • January 2005
System cannot read
the disk
information.
Do the following:
1. Turn off the workstation by pressing the power button.
2. Remove the left-side panel.
3. Check to make sure that the power and data cables are connected
to the disk drive and the pins in the cable and connector are not
bent.
4. Replace the left-side panel.
5. Turn on the workstation.
System cannot read
the compact disc
information.
Check the following:
• Are you using the correct type of compact disc?
• Is the compact disc properly inserted in the drive?
• Is the compact disc clean and unscratched?
• Are the cables connected to the CD-RW/DVD-ROM drive?
No video displays
on the monitor
screen.
Check the following:
• Is the cable connected to the video connector?
• Is the monitor power cord connected to the power outlet?
• Does the wall outlet have power? Test it by plugging in another
device.
• Is the video card seated correctly in its connector?
• Are the internal cables properly connected to the video card?
External device is
not working.
• Check the documentation that came with the device to see if any
device drivers need to be installed.
• Ensure that the cables for the external device are firmly connected,
and that the pins in the cable and connector are not bent.
• Power off the system, re-attach the external device, and power on
the system.
Newly installed
memory is not
detected.
• Make sure that the memory is properly seated on the DIMM
sockets.
• Move the memory to the other DIMM socket to determine
whether the socket is defective.
• Make sure that you are using 512 MB, 1 GB, or 2 GB DDR 400
SDRAM modules with 3.05 cm max. height.
• Make sure that the memory is installed in pairs.
Workstation does
not boot and you
hear a loud, steady
noise.
If you have installed an NVIDIA FX4000 AGP card in the
workstation, the dual dongle (y splitter) power cable might not be
connected properly. Refer to
Section 4.5.6, “Installing a PCI or AGP
Card” on page 4-31 for information on properly installing AGP
cards.
TABLE 2-1 Troubleshooting Procedures (Continued)
Problem Possible solution
Chapter 2 Troubleshooting 2-5
2.3 Technical Assistance
If the troubleshooting procedures in this chapter fail to solve your problem, TABLE 2-2
lists the Sun web sites and telephone numbers for additional technical support.
TABLE 2-2 Sun Web Sites and Telephone Numbers
Workstation Documents and Support Resources URL or Telephone Number
PDF files for all the current Sun Java Workstation
W1100z and W2100z documents.
http://www.sun.com/documentation/
Solaris™ and other software documents. This web
site has full search capabilities.
http://docs.sun.com/documentation/
Discussion and troubleshooting forums. http://supportforum.sun.com/
Support, diagnostic tools, and alerts for all Sun
products.
http://www.sun.com/bigadmin/
SunSolveSM web site. Contains links to software
patches. Lists some system specifications,
troubleshooting and maintenance information, and
other tools.
http://www.sunsolve.sun.com/handbook_pub/
SunServiceSM support phone numbers. 1-800-872-4786 (1-800-USA-4Sun) Select Option 1
Lists international telephone numbers for
SunService Support.
http://www.sun.com/service/contacting/
solution.html
Warranty and contract support contacts. Links to
other service tools.
http://www.sun.com/service/online/
Warranties for every Sun product. http://www.sun.com/service/support/warranty
2-6 Sun Java Workstation W1100z and W2100z User Guide • January 2005
3-1
CHAPTER
3
Diagnostics
This chapter assists you with using the Diagnostics section of the Sun Java
Workstation W1100z and W2100z Supplemental CD that came with your system. If
you are having specific problems with your system, use the Pc-Check Diagnostics
software to diagnose and solve these issues.
The following sections are included in this chapter:
■ Section 3.1, “Diagnostics Main Menu” on page 3-2
■ Section 3.2, “System Information Menu” on page 3-3
■ Section 3.3, “Advanced Diagnostics” on page 3-4
■ Section 3.4, “Immediate Burn-In Testing” on page 3-8
■ Section 3.5, “Deferred Burn-In Testing” on page 3-10
■ Section 3.6, “Create Diagnostic Partition” on page 3-11
■ Section 3.7, “Show Results Summary” on page 3-17
■ Section 3.8, “Print Results Report” on page 3-19
■ Section 3.9, “About Pc-Check” on page 3-19
■ Section 3.10, “Exit to DOS” on page 3-19
3-2 Sun Java Workstation W1100z and W2100z User Guide • January 2005
3.1 Diagnostics Main Menu
To access the Pc-Check Diagnostics Main Menu:
1. Insert the Sun Java Workstation W1100z and W2100z Supplemental CD into your
CD-RW drive and reboot the system.
The system boots to the Sun Java Workstation W1100z and W2100z Supplemental
CD Main Menu.
2. Type 1 to run the Hardware Diagnostics Software.
The system information loads, then the Diagnostics Main Menu opens and the
following menu options are displayed:
■ System Information Menu
■ Advanced Diagnostics Tests
■ Immediate Burn-in Testing
■ Deferred Burn-in Testing
■ Create Diagnostic Partition
■ Show Results Summary
■ Print Results Report
■ About PC-CHECK
■ Exit to DOS
Note – Using the diagnostics menu and options is similar to navigating DOS-based
programs, such as using keyboard commands and Esc to exit a screen. Navigation
instructions are shown on the bottom of each screen.
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