Sun Microsystems V880, V890 User Manual

Avaya Call Management System

Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting

07-600965

May 2006

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

Warr ant y

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site:

http://www.avaya.com/support

License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LI CE N SE TE RMS AVAI LAB LE ON THE AVAYA W EB SIT E

http://support.avaya.com/LicenseInfo/

YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License type(s) Designated System(s) License (DS). End User may install and use each

copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified Server.

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/ThirdPartyLicense/

("GENERAL LICENSE TERMS"). IF

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

Trademarks

Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions.

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Ordering documents

Voi ce: +1-207-866-6701

1-800-457-1235 (Toll-free, U.S. and Canada only)

Fax: +1-207-866-6095

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager

Web: http://www.avaya.com/support

E-mail: totalware@gwsmail.com

Order: Document No. 07-600965

May 2006

COMPAS

This document is also available from the COMPAS database. The COMPAS ID for this document is 91851.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Intended users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Conventions and terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Change descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call Center documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Avaya CMS upgrade documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Base load upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Platform upgrades and data migration . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya Call Management System Upgrade Express (CUE) . . . . . . . . . . . . 17

Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Service access specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unpacking and inventorying the equipment. . . . . . . . . . . . . . . . . . . . . . . . 25

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Physical labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Software check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Back panel - V880 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Back panel - V890 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

V880 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 3

Contents

V890 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Rack mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Setting up power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the monitor, keyboard, and mouse . . . . . . . . . . . . . . . . . . . . . . 38

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting to external interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting to the customer network . . . . . . . . . . . . . . . . . . . . . . . . . 40

Turning on the system and verifying POST . . . . . . . . . . . . . . . . . . . . . . . . 41

Identifying installed PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting the remote console modem options. . . . . . . . . . . . . . . . . . . . . . . . 46

Turning the system over for provisioning . . . . . . . . . . . . . . . . . . . . . . . . . 48

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Rear panel - V880 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Rear panel - V890 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Turning the computer off and on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Accessing components inside the computer . . . . . . . . . . . . . . . . . . . . . . . 56

Opening and removing a side door. . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Replacing and closing a side door . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using an ESD wrist strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Reconfiguring PCI network cards . . . . . . . . . . . . . . . . . . . . . . . . . 61

V880 PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

V890 PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

PCI card compatibility with CMS loads. . . . . . . . . . . . . . . . . . . . . . . . . 64

HSI/P X.25 interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

GigaSwift four port ethernet card. . . . . . . . . . . . . . . . . . . . . . . . . . 64

Maintaining hot-plug PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

PCI slot LEDs for hot-plug operation . . . . . . . . . . . . . . . . . . . . . . . . 66

Preparing a hot-plug card for removal . . . . . . . . . . . . . . . . . . . . . . . 68

4 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

Removing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Installing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configuring the new or replacement card . . . . . . . . . . . . . . . . . . . . . 73

Replacing the graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing the XVR-100 software packages (V880 and R3V11 only) . . . . . . . . . 78

Replacing SCSI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Maintaining HSI/P cards (R3V11 on V880 only) . . . . . . . . . . . . . . . . . . . . 83

Replacing an HSI/P card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Installing the first HSI/P card or a pair of HSI/P cards. . . . . . . . . . . . . . . 88

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . . 91

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . 91

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 96

Disk drive configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Replacing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Replacing a single boot disk or replacing data disks . . . . . . . . . . . . . . . 99

Replacing both boot disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Setting up the disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Partitioning disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Adding disk drives (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Replacing the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Tape drive compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Replacing the internal tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adding and removing an external tape drive for data migration . . . . . . . . . . . 129

Maintaining CPU/Memory boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

CPU and memory configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Checking the current memory and CPU configuration . . . . . . . . . . . . . . . . 135

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Removing a CPU/Memory board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Replacing memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Installing a CPU/Memory board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Using the remote console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 150

Redirecting the local console to the remote console . . . . . . . . . . . . . . . 150

Redirecting the remote console back to the local console . . . . . . . . . . . . 152

Redirecting the console using OpenBoot mode. . . . . . . . . . . . . . . . . . . . 153

Redirecting the local console to the remote console . . . . . . . . . . . . . . . 153

Redirecting the remote console back to the local console . . . . . . . . . . . . 154

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Using the cfgadm command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Probing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Probing all SCSI media devices. . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Probing the IDE DVD device (V890 only) . . . . . . . . . . . . . . . . . . . . . . 170

OpenBoot diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

POST diagnostic messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

OpenBoot initialization commands. . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Diagnosing status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Front panel status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

PCI slot status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Power supply status indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Disk drive status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Tape drive status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Troubleshooting disk drives and DVD drives . . . . . . . . . . . . . . . . . . . . . . . 186

Troubleshooting tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Reassigning device instance numbers for tape devices . . . . . . . . . . . . . . . 192

Recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 193

Loss of power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Probe command warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

6 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

Reseating HSI/P cards (R3V11 and V880 only) . . . . . . . . . . . . . . . . . . . . 197

Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Remote console port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

8 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Preface

Avaya Call Management System (CMS) is an application for businesses and organizations that use Avaya communication servers to process large volumes of telephone calls using the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent selection, multi-site contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring.

Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer Interaction Suite.

This section includes the following topics:

● Purpose on page 9

● Intended users on page 10

● Overview on page 10

● Conventions and terminology on page 11

● Reasons for reissue on page 12

● Related documentation on page 14

● Support on page 18

Purpose

Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting is written for technicians who install and maintain call center

applications such as Avaya Call Management System (CMS).

Note:

Note: The Sun Fire V880 computer is compatible with CMS R3V11 and later. The Sun

Fire V890 computer is compatible with CMS R13 and later.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9

Preface

Intended users

This document is written for:

● Avaya support personnel

● Avaya factory personnel

● Contact center administrators

Users of this document must be familiar with Avaya CMS and the Solaris operating system.

Overview

This document is organized as follows:

● Installation on page 19 - Describes how to assemble the computer, connect external

devices, and turn on the computer.

● Maintenance on page 49 - Describes how to maintain the computer.

● Troubleshooting on page 149 - Describes how to troubleshoot the computer.

● Glossary on page 203

● Index on page 205

10 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Conventions and terminology

Unless noted otherwise, the phrase "Sun Fire" used in this document applies to both the Sun Fire V880 computer and the Sun Fire V890 computer.

If you see any of the following safety labels in this document, take careful note of the information presented.

CAUTION:

CAUTION: Caution statements call attention to situations that can result in harm to software,

loss of data, or an interruption in service.

WARNING:

WARNING: Warning statements call attention to situations that can result in harm to hardware

or equipment.

DANGER

DANGER: Danger statements call attention to situations that can result in harm to personnel.

Conventions and terminology

SECURITY ALERT:

SECURITY ALERT: Security alert statements call attention to situations that can increase the potential

for unauthorized use of a telecommunications system.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Preface

Reasons for reissue

The May 2006 version of this document was changed for the following reasons:

● To make general wording and format corrections.

Issue 3.0 of this document was changed for the following reasons:

● To add information about the new V890 model of the Sun Fire computer. The V890 is

replacing the V880 model beginning with CMS R13. The V890 includes information about the following new hardware:

Quad GigaSwift Ethernet card, single Gigabit Ethernet card, and Dual Ultra320 SCSI card

IDE model DVD-ROM

146-GB disk drives

● To add information about CMS R13.

● To note that the Sun Fire V880 is going from 256-MB DIMMs to 512-MB DIMMs.

● To update the recommended card layout on the V880 (see Computer layout on page 28

and Maintaining PCI cards

● To make general wording and format corrections.

on page 60).

Issue 2.0 of this document was changed for the following reasons:

● To add information about the new DAT 72 tape drive.

● To note that X.25 switch links are not supported for CMS R12 and later (see Connecting

the switch link on page 40).

● To update information that the newer Dual FastEthernet and Dual SCSI card supports hot

plug operation (see Maintaining hot-plug PCI cards

● To update the tape ordering procedures (see Ordering tapes on page 124).

● To make general wording and format corrections.

on page 65).

12 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Reasons for reissue

Issue 1.1 of this document was changed for the following reasons:

● To add information about the new Dual FastEthernet and Dual SCSI card. This card is

replacing the SunSwift card. See the following sections for more information:

Computer layout on page 28

Peripheral connectivity on page 36

Parts list on page 37

Computer layout on page 51

PCI card configuration on page 61

● To update the remote console setup procedure (see Setting the remote console modem

options on page 46).

● To add a procedure for installing software for the XVR-100 graphic accelerator card (see

Installing the XVR-100 software packages (V880 and R3V11 only)

● To update the tape ordering procedures (see Ordering tapes on page 124).

● To make general wording and format corrections.

on page 78).

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Preface

Support

Contacting Avaya technical support

Avaya provides support telephone numbers for you to report problems or ask questions about your product.

For United States support:

http://www.avaya.com

http://docs.sun.com

http://www.informix.com

http://www.tivoli.com

1- 800- 242-2121

For international support:

See the 1-800 Support Directory

listings on the Avaya Web site.

Escalating a technical support issue

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Management

listings on the Avaya Web site.

18 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion.

Procedure Completed

Preparing for installation

Unpacking and inventorying the equipment

Setting up power

Peripheral connectivity

Connecting the monitor, keyboard, and mouse

Connecting the remote console modem

Connecting to external interfaces

● Connecting the switch link on page 40

● Connecting to the customer network on page 40

Turning on the system and verifying POST

Identifying installed PCI cards

Setting the remote console modem options

Turning the system over for provisioning

on page 35

on page 20

on page 25

on page 36

on page 38

on page 39

on page 41

on page 44

on page 46

on page 48

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 19

Installation

Preparing for installation

This section contains the following information that will help you prepare for the computer installation:

● Safety precautions on page 20

● System precautions on page 21

● Required tools on page 22

● Electrical specifications on page 22

● Physical specifications on page 23

● Service access specifications on page 23

● Environmental specifications on page 24

Safety precautions

For your protection, observe the following safety precautions when setting up your equipment:

● Follow all cautions, warnings, and instructions that are marked on the equipment.

● Never push objects of any type through openings in the equipment. Objects might touch

dangerous voltage points or short out components, resulting in fire or an electric shock.

● When moving the computer, be careful not to unplug any power or data cables.

● Refer servicing of equipment to qualified personnel.

● To protect both yourself and the equipment, observe the following precautions.

Item Problem Precaution

Wrist or foot strap

ESD Wear a conductive wrist strap or foot

strap when handling printed circuit boards.

Cover panels

Card slot filler panels

System damage and overheating

Reinstall all cabinet cover panels after you perform any service work on the system.

Ensure that a filler panel is installed on all empty card slots.

20 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

System precautions

Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment.

Wear antistatic wrist straps when handling any magnetic storage devices, CPU/Memory boards, or other printed circuit boards.

The V880 computer has three autoranging power supplies that use nominal input voltages of 100 to 240 V AC at 47 to 63 Hz. The V890 computer has three autoranging power supplies that use nominal input voltages of 200 to 240 V AC at 47 to 63 Hz.

WARNING:

WARNING: You cannot interchange power supplies between a V880 and V890 computer.

Sun products are designed to work with single-phase power systems that have a grounded neutral conductor. To reduce the risk of electrical shock, do not plug Sun products into another type of power source. Contact your facilities manager or qualified electrician if you are unsure of what type of power is supplied to your building.

Preparing for installation

Avaya recommends that you use one of the following power schemes:

● For a V880, use two (2) 2KVA Uninterruptible Power Supplies (UPS) (or equivalent), each

powered by a nonswitched, dedicated, 15-amp circuit. Connect two of the power supplies to one UPS, and the third power supply to the second UPS. The monitor and external peripherals can also be connected to the second UPS.

● For a V890, use one 6KVA UPS (or equivalent), powered by a nonswitched,

dedicated, 15-amp circuit. Connect all of the power supplies to the UPS. The monitor and external peripherals can also be connected to the UPS.

Note:

Note: If not using a UPS, connect each power supply to a nonswitched,

dedicated, 15-amp circuit. Connect the monitor and external peripherals to a separate circuit.

Each of the following items require a separate power cord:

● Power supplies in the computer (3 power cords)

● External peripherals

● Monitor

WARNING:

WARNING: Do not make mechanical or electrical modifications to the cabinet. Sun

Microsystems is not responsible for regulatory compliance of modified cabinets.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Required tools

You need the following tools to do the installation:

● Phillips #2 screwdriver

● ESD grounding wrist strap

● Antistatic mat

Electrical specifications

Parameter Value

V880 V890

Input

● Nominal voltage range

● Maximum current AC RMS

● AC operating range

● Nominal frequencies

● 100-240 V AC,

● 15.0 A @100 VAC

● 90-264 V rms, 47-63Hz

● 50 Hz or 60 Hz

autoranging

● 200-240 V AC,

autoranging

● 8.0 A @200 VAC

● 180-264 V rms, 47-63Hz

● 50 Hz or 60 Hz

Maximum DC power output 2240 W 2509 W

Maximum system AC power

3000 W 3200 W

consumption

Maximum system heat dissipation 10308 BTU/hr 10912 BTU/hr

Volt-ampere rating 1515 VA with 1120 Watt load

(PF=0.99)

2078 VA with 1629 Watt load (PF=0.98)

Wall plug type

● United States

● Non-United States

● NEMA 5-15P

● Power cords must be

obtained locally

● NEMA 6-15P

● Power cords must be

obtained locally

CPU plug type IEC 320 IEC 320

22 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Physical specifications

Parameter English value Metric value

Height (with casters) 28.1 inches 71.4 centimeters

Width 18.9 inches 48.0 centimeters

Depth 32.9 inches 83.6 centimeters

Weight (min-max)

Power cords 8.2 feet 2.5 meters

1. The actual weight depends on the installed options.

Service access specifications

Preparing for installation

194-288 pounds 88-130.6 kilograms

Parameter English value Metric value

Front

36 inches 91 centimeters

Rear 36 inches 91 centimeters

Left 36 inches 91 centimeters

Right 36 inches 91 centimeters

1. 48 inches (122 centimeters) for rack mounted systems.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Environmental specifications

For the most reliable system operation:

● The room must have sufficient air conditioning capacity to support the cooling needs of the

entire system.

● The air conditioning system must have controls that prevent excessive temperature

changes.

● Do not turn on the computer until it has acclimated to the room temperature for at least 24

hours.

Use the guidelines in the following table for temperature, humidity, and altitude limits for units in operation and for units that are not in operation (that is, units that are in transit or in storage).

Parameter Operating

(in service)

Temperature 41°F to 95°F (5°C to 35°C)

IEC 68-2-2, 68-2-3

Humidity (max)

20% to 80% RH noncondensing at 27°C max wet bulb IEC 68-2-2, 68-2-3

Altitude (max) 10,000 feet (3 kilometers)

IEC 68-2-40, 68-2-41

Nonoperating (not in service)

-4°F to 140°F (-20°C to 60°C) IEC 68-2-2, 68-2-3

95% RH noncondensing at 40°C IEC 68-2-2, 68-2-3

40,000 feet (12 kilometers) IEC 68-2-40, 68-2-41

24 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Unpacking and inventorying the equipment

WARNING:

WARNING: Never move the system when the power is on. Excessive movement can cause

catastrophic disk drive failure. Always turn off the power before moving cabinets.

WARNING:

WARNING: Always wear an electrostatic discharge (ESD) wrist strap when handling internal

components.

CAUTION:

CAUTION: Always have up-to-date system backups before turning the computer off and

moving the computer.

Inspect all shipping cartons for evidence of physical damage. If a shipping carton is damaged, request that the carrier representative be present before the carton is opened.

Unpack the computer and the associated peripheral equipment. Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered.

In the United States, contact Avaya technical support if any parts are defective on arrival. Contact Avaya customer service if any parts are missing.

Outside the United States, contact your Avaya representative or distributor if any parts are missing or defective.

This section includes the following topics:

● Parts list on page 26

● Determining the computer model on page 27

● Computer layout on page 28

● Hardware options on page 33

● Rack mounting on page 34

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Parts list

Verify that you have the following components before you start the installation:

Important: DO NOT install internal hardware shipped loose with the Sun computer at this

● Sun Fire cabinet, including installed cards and disk drives

● Computer power cords (3)

● Monitor, cable, and monitor AC power cord

● USB keyboard and cable

● USB mouse and cable

● A package of blank tapes for backups

● One tape that contains the Avaya factory configuration CMSADM filesystem backup

Important:

time. This is done under the direction of a CMS Provisioning engineer at a scheduled appointment time.

● Category 5 LAN cable

● Modem and cables

● Keys

● Sun and CMS software

Note:

Note: CMS computers do not ship with tape drive cleaning tapes. Avaya recommends

that customers purchase at least one cleaning tape as soon as the computer is installed and in service.

26 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Determining the computer model

This book is written for use with several different models of the Sun Fire computer. The differences between the models are few. This section shows how to identify the different models.

Features

Each of the different models have distinctive features that will also assist you in determining what model you have.

V880 Model 1: 900 MHz UltraSparc III CPUs, 256-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DDS-4 SCSI tape drive, 120 or 220 volt AC

V880 Model 2: 1.2 GHz UltraSparc III CPUs, 256-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DAT 72 SCSI tape drive, 120 or 220 volt AC

V880 Model 3: 1.2 GHz UltraSparc III CPUs, 512-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DAT 72 SCSI tape drive, 120 or 220 volt AC

Unpacking and inventorying the equipment

V890 Model 1: 1.35 GHz UltraSparc IV CPUs, 146-GB 10K rpm disks, IDE DVD-ROM drive,

DAT 72 SCSI tape drive, 220 volt AC only

Physical labeling

All models are labeled on the front as Sun Fire 880, Sun Fire V880, or Sun Fire V890.

Software check

To determine the model of the computer once the computer is operational:

1. Log in as root.

2. Enter:

prtconf -vp | grep banner-name

V880 Models 1, 2, and 3: The following message is displayed:

banner-name: 'Sun Fire 880'

V890 Model 1: The following message is displayed:

banner-name: 'Sun Fire V890'

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Computer layout

Familiarize yourself with the layout of the computer. The minimum configuration for the computer depends on the model.

The layout of the V880 is as follows:

● One CPU/Memory board with two UltraSPARC lIl processors and 4-GB total memory

● Four 73-GB disk drives, mirrored two plus two (optionally, a third pair of disks can be

added to support the AUX 100 software load)

● One built-in ethernet port

● One of the following SCSI/ethernet cards:

SunSwift card installed in slot 2, or

Dual FastEthernet and Dual SCSI card installed in slot 2

Important:

Important: On earlier versions of the V880, the ethernet cards were installed in the following

order:

Slots 0, 1, 2, and 5

Avaya now recommends that ethernet cards be installed in the following order:

Slots 2, 1, 6, and 5

See V880 PCI card configuration

● One graphics PCI card installed in slot 7

● Three power supplies and power cords

● One DVD-ROM drive

● One tape drive

● Two USB ports

● One serial port

on page 62 for more information.

28 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Unpacking and inventorying the equipment

The layout of the V890 is as follows:

● One CPU/Memory board with two UltraSPARC IV processors and 8-GB total memory

● Four 146-GB disk drives, mirrored two plus two

● One built-in ethernet port

● One Dual Ultra320 SCSI card installed in slot 0

● One graphics card installed in slot 1

● One Quad GigaSwift ethernet card installed in slot 6

● Three power supplies and power cords

● One DVD-ROM drive

● One tape drive

● Two USB ports

● One serial port

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Front panel

The following figure shows the front of the computer with the disk drive door open.

Tape drive

Disk drive

slots

v880_front.cdr

30 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

+ 178 hidden pages

Sun Microsystems V880, V890 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Purpose

Intended users

Overview

Conventions and terminology

Reasons for reissue

Related documentation

Change descriptions

Administration documents

Software documents

Hardware documents

Call Center documents

Avaya CMS upgrade documents

Base load upgrades

Platform upgrades and data migration

Avaya Call Management System Upgrade Express (CUE)

Documentation Web sites

Support

Installation

Preparing for installation

Safety precautions

System precautions

Required tools

Electrical specifications

Physical specifications

Service access specifications

Environmental specifications

Unpacking and inventorying the equipment

Parts list

Determining the computer model

Features

Physical labeling

Software check

Computer layout

Front panel