Sun Microsystems Ultra 27 Service Manual
Sun Ultra 27Workstation Service
Manual
Sun Microsystems, Inc.
4150 Network Circle
Santa Clara, CA 95054
U.S.A.
Part No: 820–6776–12
June 2009,Revision A
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Contents
Preface ...................................................................................................................................................11
1 Sun Ultra 27Workstation HardwareFeatures ................................................................................ 15
Front Panel ........................................................................................................................................... 15
Back Panel ............................................................................................................................................ 16
Internal Components and Cables ...................................................................................................... 18
Power Supply Cables and Connections ............................................................................................ 19
Component Cables and Connections ............................................................................................... 20
2 Troubleshooting ..................................................................................................................................23
Performing an External Visual Inspection of the Workstation ..................................................... 23
▼ To Perform an External Visual Inspection ............................................................................... 23
Assessing the Issue ............................................................................................................................... 24
Troubleshooting the Issue .................................................................................................................. 24
Performing an Internal Visual Inspection ........................................................................................ 27
▼ To Perform an Internal Visual Inspection ................................................................................ 27
Obtaining Technical Assistance ........................................................................................................ 28
3 Maintaining theWorkstation ............................................................................................................ 29
Powering the Workstation On and O ............................................................................................. 30
▼ To Power On the Workstation ................................................................................................... 30
▼ To Power O the Workstation ................................................................................................... 30
Observing Electrostatic Discharge (ESD) Precautions ................................................................... 31
Required Tools and Supplies .............................................................................................................. 31
Opening the Workstation ................................................................................................................... 31
▼ To Remove the Left-Side Access Panel ...................................................................................... 31
▼ To Remove the Front Bezel ......................................................................................................... 33
3
Closing the Workstation and Preparing for Operation .................................................................. 34
▼ Close the Workstation and Prepare of Operation .................................................................... 34
▼ Install the Front Bezel .................................................................................................................. 34
▼ Install the Left-Side Access Panel ............................................................................................... 35
Component FRU and CRU List ......................................................................................................... 36
Removing and Installing a Hard Drive ............................................................................................. 37
▼ To Remove a Hard Drive ............................................................................................................. 38
▼ To Install a Hard Drive ................................................................................................................ 40
Converting From SATA to SAS .........................................................................................................42
▼ To Install SAS Card Components .............................................................................................. 42
Replacing the Storage Backplane ....................................................................................................... 44
▼ To Replace the Storage Backplane ............................................................................................. 44
Replacing the DVD Drive ................................................................................................................... 50
▼ To Remove the DVD Drive ......................................................................................................... 50
▼ To Install the DVD Drive ............................................................................................................51
Removing and Installing DIMMs ......................................................................................................53
▼ To Remove DIMMs ..................................................................................................................... 53
Memory Population Rules .......................................................................................................... 54
Supported Memory Congurations .......................................................................................... 55
▼ To Install DIMMs ........................................................................................................................ 55
Removing and Installing a PCIe2 x16 Card ...................................................................................... 56
▼ To Remove a PCIe2 x16 Card ..................................................................................................... 57
▼ To Install a PCIe2 x16 Card ........................................................................................................ 58
Adding Supplemental Power to PCIe2 Cards .................................................................................. 60
▼ To Add Supplemental Power to a Single PCIe2 Card .............................................................. 60
▼ To Add Supplemental Power to Two PCIe2 Cards Using the Splitter Cable ........................ 61
▼ To Add Supplemental Power to a Single PCIe2 Card Using the 8–Pin Adapter Cable ....... 62
Removing and Installing PCIe Cards ................................................................................................ 64
▼ To Remove a PCIe Card .............................................................................................................. 64
▼ To Install a PCIe Card .................................................................................................................. 65
Replacing the System Battery ............................................................................................................. 67
▼ To Replace the System Battery ................................................................................................... 68
Replacing the System Fan ................................................................................................................... 69
▼ To Replace the System Fan .......................................................................................................... 69
Replacing the Power Supply ............................................................................................................... 72
▼ To Replace the Power Supply ..................................................................................................... 72
Contents
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A4
Replacing the I/O Board Assembly ................................................................................................... 75
▼ To Replace the I/O Board Assembly .......................................................................................... 76
Replacing the System Cables .............................................................................................................. 77
▼ To Replace the System Cables .................................................................................................... 77
Replacing the Heat Sink and CPU ..................................................................................................... 78
▼ To Remove the Heat Sink and CPU ........................................................................................... 79
Replacing the Motherboard ............................................................................................................... 84
▼ To Remove the Motherboard ..................................................................................................... 84
▼ Installing the Motherboard ......................................................................................................... 85
Updating the BIOS and Accessing the BIOS Setup Utility ............................................................. 87
▼ To Update the BIOS ..................................................................................................................... 87
▼ To Access the BIOS Setup Utility ............................................................................................... 88
4 Running Diagnostics ...........................................................................................................................89
Understanding the Diagnostic Partition .......................................................................................... 89
▼ To Start Pc-Check Diagnostics ................................................................................................... 90
System Information Menu ................................................................................................................. 91
Advanced Diagnostics ........................................................................................................................ 92
▼ To Test Hard Drives .................................................................................................................... 94
Immediate Burn In Testing ................................................................................................................ 95
▼ To Perform Immediate Burn-In Testing ................................................................................... 96
Deferred Burn In Testing ................................................................................................................... 97
▼ To Perform Deferred Burn-In Testing ...................................................................................... 97
Create Diagnostic Partition Option .................................................................................................. 98
▼ To Add a Diagnostic Partition to the First Bootable Disk ....................................................... 98
▼ To Create a Log File on the Diagnostic Partition ..................................................................... 99
▼ To Access the Diagnostic Partition Under Red Hat Linux .................................................... 100
▼ To Access the Diagnostic Partition Under the Solaris 10 OS ................................................ 102
▼ To Access the Diagnostic Partition on a Windows System ................................................... 103
Show Results Summary .................................................................................................................... 103
Print Results Report .......................................................................................................................... 105
About Pc-Check ................................................................................................................................. 105
Exit to DOS ......................................................................................................................................... 105
Contents
5
A Sun Ultra 27Workstation System Specications ......................................................................... 107
System Components and Features .................................................................................................. 107
PCIe and PCI Expansion Slots ......................................................................................................... 108
Additional Ports ................................................................................................................................. 109
Memory Rules and Supported Congurations .............................................................................. 109
Memory Population Rules ........................................................................................................ 109
Supported Memory Congurations ........................................................................................ 110
Physical Specications ...................................................................................................................... 110
Power Specications ......................................................................................................................... 110
Environmental Specications .......................................................................................................... 111
B BIOS POST CodeCheckpoints ..........................................................................................................113
Index ................................................................................................................................................... 117
Contents
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A6
Figures
FIGURE 1–1 Front Panel .................................................................................................................16
FIGURE 1–2 Back Panel .................................................................................................................. 17
FIGURE 1–3 Internal Components ................................................................................................18
FIGURE 1–4 Power Supply Cables and Connections .................................................................. 19
FIGURE 1–5 Component Cables and Connections ..................................................................... 20
FIGURE 3–1 Removing the Side Access Panel .............................................................................. 32
FIGURE 3–2 Removing the FrontBezel ........................................................................................ 33
FIGURE 3–3 Installing the Front Bezel .......................................................................................... 35
FIGURE 3–4 Installing the Left-Side AccessPanel ....................................................................... 36
FIGURE 3–5 Removing a HardDrive ............................................................................................39
FIGURE 3–6 Installing a Hard Drive .............................................................................................. 41
FIGURE 3–7 Installing a SAS Card ................................................................................................. 43
FIGURE 3–8 Location of the Storage Backplane .......................................................................... 45
FIGURE 3–9 Removing the Hard Drive Cage Support Bracket .................................................. 46
FIGURE 3–10 Removing the Storage Backplane ............................................................................ 47
FIGURE 3–11 Installing the Storage Backplane .............................................................................. 48
FIGURE 3–12 Installing the Hard Drive Cage Support Bracket ...................................................49
FIGURE 3–13 Location of DVD Cables ........................................................................................... 50
FIGURE 3–14 Removing the DVD Drive ........................................................................................ 51
FIGURE 3–15 Installing the DVDDrive ..........................................................................................52
FIGURE 3–16 Removing a DIMM ...................................................................................................54
FIGURE 3–17 Installing a DIMM ..................................................................................................... 56
FIGURE 3–18 Removing a PCIe Graphics Card ............................................................................. 58
FIGURE 3–19 Installing a PCIeGraphics Card .............................................................................. 59
FIGURE 3–20 Removing a PCIeCard .............................................................................................. 65
FIGURE 3–21 Installing a PCI card ..................................................................................................67
FIGURE 3–22 Removing the System Battery ..................................................................................68
FIGURE 3–23 Installing the System Battery .................................................................................... 69
7
FIGURE 3–24 Removing the System Fan ........................................................................................70
FIGURE 3–25 Installing the System Fan .......................................................................................... 71
FIGURE 3–26 Location of the Power Supply .................................................................................. 73
FIGURE 3–27 Removing the Power Supply From the Chassis ..................................................... 74
FIGURE 3–28 Installing the Power Supply ......................................................................................75
FIGURE 3–29 Removing the I/O Board Assembly ......................................................................... 76
FIGURE 3–30 Installing the I/O Board Assembly .......................................................................... 77
FIGURE 3–31 Removing the Heat Sink-FanAssembly ................................................................. 80
FIGURE 3–32 Removing the CPU From the Workstation ............................................................ 81
FIGURE 3–33 Installing the CPU ..................................................................................................... 82
FIGURE 3–34 Installing the HeatSink-Fan Assembly ................................................................... 83
FIGURE 3–35 Removing the Eight Motherboard Screws .............................................................. 85
FIGURE 3–36 Installing the Motherboard ...................................................................................... 86
FIGURE B–1 Location of Port80 LED ......................................................................................... 113
Figures
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A8
Tables
TABLE 2–1 Troubleshooting Problem and Solution Table ...................................................... 24
TABLE 2–2 Sun Web Sites and Telephone Numbers .................................................................28
TABLE 3–1 CRU and FRU List ..................................................................................................... 36
TABLE 3–2 BatterySpecications ................................................................................................ 67
TABLE 4–1 System Information Menu Options ........................................................................ 91
TABLE 4–2 Advanced Diagnostics Tests Menu Options .......................................................... 92
TABLE 4–3 Parameters for the HD Tests .................................................................................... 93
TABLE 4–4 Continuous Burn In Testing Options ..................................................................... 96
TABLE 4–5 Show Results Summary .......................................................................................... 104
TABLE A–1 SunUltra 27 Workstation Components ...............................................................107
TABLE A–2 Expansion Slots ........................................................................................................108
TABLE A–3 Maximum Power Load of Additional Ports ......................................................... 109
TABLE A–4 Sun Ultra 27 Workstation Physical Specications .............................................. 110
TABLE A–5 Input Voltage Range ................................................................................................111
TABLE A–6 Input Frequency Range ...........................................................................................111
TABLE A–7 Input Current ...........................................................................................................111
TABLE A–8 Sun Ultra 27 workstation Workstation Environmental Specications ............ 111
TABLE B–1 BIOS Port 80 POST Code Checkpoints ................................................................ 114
9
10
Preface
The Sun UltraTM27 Workstation Service Manual provides a detailed description of the hardware
and software applications used to support the Sun Ultra 27 workstation. This book is intended
for system administrators, network administrators, or service technicians who have knowledge
of workstation hardware and software.
Typographic Conventions
Typeface
1
Meaning Examples
AaBbCc123 The names of commands, les, and
directories; onscreen computer output
Edit your.login le.
Use ls -a to list all les.
% You have mail.
AaBbCc123 What you type, when contrasted with
onscreen computer output
% su
Password:
AaBbCc123 Book titles, new words or terms, words to
be emphasized. Replace command-line
variables with real names or values.
Read Chapter 6 in the User’s Guide.
These are called class options.
You must be superuser to do this.
To delete a le, type rm lename.
1
The settings on your browser might dier from these settings.
Related Documentation
The document set for the Sun Ultra 27 workstation is described in the Where to Find Sun Ultra
27 WorkstationDocumentation sheet that is packed with your system. All documents are posted
at:
http://docs.sun.com/app/docs/prod/ultra.work#hic
Translated versions of some of these documents are available. Select a language from the
drop-down list and navigate to the Sun Ultra 27 workstation document collection using the
11
Workstations category link. Available translations for the Sun Sun Ultra 27 workstation include
Simplied Chinese, Traditional Chinese, French, Japanese, Korean, Spanish, Italian, and
German.
English documentation is revised more frequently and might be more up-to-date than the
translated documentation.
Documentation,Warranty, Support, and Training URLs
Sun Function URL Description
Hardware
Documentation
http://docs.sun.com Sun hardware documentation
Software
Documentation
http://docs.sun.com Solaris OS and other software documentation
Warranty
http://www.sun.com/
service/support/warranty/index.html
View specic details regarding your warranty
Support
http://www.sun.com/support/ Obtain technical support, including patches
Training
http://www.sun.com/training/ Learn about Sun courses and educational oerings
Ordering Components
You can order additional components and replacement parts for the Sun Ultra 27 workstation.
Contact your local Sun sales representative for more information. For the most up-to-date
component information, see the Sun Ultra 27 workstation components list at:
http://sunsolve.sun.com/handbook_pub/
Third-Party Web Sites
Sun is not responsible for the availability of third-party web sites mentioned in this document.
Sun does not endorse and is not responsible or liable for any content, advertising, products, or
other materials that are available on or through such sites or resources. Sun will not be
responsible or liable for any actual or alleged damage or loss caused by or in connection with the
use of or reliance on any such content, goods, or services that are available on or through such
sites or resources.
Preface
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A12
Safety Information
Read the following documents for safety information:
■
Important Safety Information for Sun Hardware Systems
■
Sun Ultra 27 Workstation Safety and Compliance Guide
Change History
The following changes have been made to this document.
■
May 2009, Illustrations were added to the section Adding Supplemental Power to PCIe2
cards in Chapter 3.
■
July 2009, Updated illustrations were added to chapters 1 and 3.
Sun WelcomesYour Comments
Sun is interested in improving its documentation and welcomes your comments and
suggestions. You can submit your comments at:
http://www.sun.com/hwdocs/feedback/
Please include the following title and part number with your feedback:
Sun Ultra 27 Workstation Installation Guide, 820–6776–11
Preface
13
14
Sun Ultra 27 Workstation Hardware Features
This chapter provides an overview of the Sun Ultra 27 workstation hardware features, and
includes the following sections:
■
“Front Panel” on page 15
■
“Back Panel” on page 16
■
“Internal Components and Cables” on page 18
■
“Power Supply Cables and Connections” on page 19
■
“Component Cables and Connections” on page 20
Front Panel
1
CHAPTER 1
15
Figure Legend
1 Power button 2 Power LED
3 1394 ports (2) 4 USB 2.0 ports (2)
5 Microphone-in jack 6 Headphone-out jack
Back Panel
FIGURE 1–1 Front Panel
Back Panel
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A16
Figure Legend
1 AC power connector 2 Power switch
3 Audio jack (green) 4 Line-in jack (blue)
5 Mic jack (pink) 6 Side audio connector (gray)
7 Back audio connector (black) 8 Center audio connector (orange)
9 Four USB 2.0 ports 10 Ethernet connector
11 Cover plate (no slot) 12 Slot 0, PCIe 2 x16
13 Slot 1, PCIe 2 x8 mech./x4 elec. 14 Slot 2, PCIe 2 x16
15 Slot 3, PCIe x1 16 Slot 4, PCI 33 Mhz, 32–bit
17 Slot 5, PCIe x8 mech./x4 elec. 18 Thumbscrews (side cover)
FIGURE 1–2 Back Panel
Back Panel
Chapter 1 • Sun Ultra 27 Workstation HardwareFeatures 17
Internal Components and Cables
Figure Legend
1 Power supply 2 DIMM slots (6)
3 System fan 4 Heat sink and CPU
5 Blank unused slot 6 Slot 0, PCIe2 x16
7 Slot 1, PCIe2 (x8 mechanical, x4 electrical) 8 Slot 2, PCIe2 x16
FIGURE 1–3 Internal Components
Internal Components and Cables
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A18
Figure Legend
9 Slot 3, PCIe x1 10 Slot 4, PCI 33 MHz, 32–bit slot
11 Slot 5, PCIe (x8 mechanical, x4 electrical) 12 System battery
13 DVD release latch 14 I/O release screw (captive)
15 Serial number 16 Hard drives (4 max.)
Power Supply Cables and Connections
Figure Legend
1 DVD power (P3, 4–pin and P5 15–pin) 2 Disk storage backplane (P4 connects to J5)
FIGURE 1–4 Power Supply Cables and Connections
PowerSupply Cables and Connections
Chapter 1 • Sun Ultra 27 Workstation HardwareFeatures 19
Figure Legend
3 Supplemental power cable (labeled PCI and
To Gfx Card or Splitter) connects to PCIe
card
4 P1 motherboard (PWR1 connects to PWR1)
5 P2 motherboard (P2 connects to PWR2)
Component Cables and Connections
FIGURE 1–5 Component Cables and Connections
Component Cables and Connections
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A20
Figure Legend
1 Supplemental power cable (for PCIecards) 2 Power supply P1 to MB PWR1
3 Power supply P2 to MB PWR2 4 I/O board J1 to MB FPB_Audio
5 System fan to MB SYS_FAN 6 CPU fan to MB CPU_FAN
7 DVD to MB SATA 0 (white) 8 I/O board J5 to MB FPB_USB
9 I/O board J8 to MB 13940-0 and 1394-1 10 I/O board J12 to MB FPB_CONN
11 SATA 1 to storage backplane HDD0 (black) 12 SATA 2 to storage backplane HDD1 (blue)
13 SATA 3 to storage backplane HDD2 (green) 14 SATA 4 storage backplane HDD3 (red)
Component Cables and Connections
Chapter 1 • Sun Ultra 27 Workstation HardwareFeatures 21
22
Troubleshooting
This chapter describes troubleshooting procedures, provides contact information for obtaining
technical assistance, and contains the following sections:
■
“Performing an External Visual Inspection of the Workstation” on page 23
■
“Assessing the Issue” on page 24
■
“Troubleshooting the Issue” on page 24
■
“Performing an Internal Visual Inspection” on page 27
■
“Obtaining Technical Assistance” on page 28
Performing an External Visual Inspection of theWorkstation
Improperly set controls and loose or improperly connected cables are common causes of
problems with hardware components. When investigating a system problem, rst perform an
external visual inspection of the workstation. Check all external switches, controls, and cable
connections.
▼
To Perform an External Visual Inspection
Powero the workstation using the power-oprocedures described in the section, “ToPower
O theWorkstation”on page 30
.
Powero any attached peripherals.
Verifythat all power cables are properlyconnected to the workstation, the monitor, and the
workstation peripherals.
Inspect connections from the workstationto any attached devices,including network cables,
keyboard,monitor, and mouse.
2
CHAPTER 2
1
2
3
4
23
Reset and tighten anyloose connectors.
Poweron the workstation.
Assessing the Issue
Troubleshooting begins with assessing the issue and attempting to discover the factors that
might contribute to the current situation. Assess the issue by collecting some basic information.
Answer the following questions to determine contributing factors:
■
What events occurred prior to the failure?
■
Was any hardware or software modied or installed?
■
Was the workstation recently installed or moved?
■
How long has the workstation exhibited symptoms?
■
What is the duration or frequency of the problem?
Troubleshooting the Issue
After you assess the issue, use the information in combination with the following table to
troubleshoot. Possible solutions are listed for each problem. If the solutions listed here do not
x the problem, run the appropriate diagnostic test (see
Chapter 4, “Running Diagnostics”) and
note your current conguration and environment.
TABLE 2–1 Troubleshooting Problem and Solution Table
Problem Possible Solution
Workstation does not
power on when the front
panel Power button is
pressed.
■
Is the Power LED illuminated on the front of the system? Ensure that the
power cord is connected to the system and to a grounded power receptacle.
■
Does the wall outlet have power? Test by connecting another device.
■
Does the system beep when the system is powered on? The system beeps
when no keyboard or a malfunctioning keyboard is plugged in.
■
Does the monitor sync within 5 minutes after the power-on? An amber or
ashing LED on the monitor indicates that the monitor is not in sync.
■
Is the monitor connected to the onboard video connector or PCI Express
video card? Connect the monitor to the active video connector.
Workstation halts during
POST (power-on self test)
without displaying error
messages.
Check the BIOS POST LED display on the motherboard. See
Appendix B, “BIOS
POST Code Checkpoints,”
for detailed information about the POST codes.
5
6
Assessing the Issue
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A24
TABLE 2–1 Troubleshooting Problem and Solution Table (Continued)
Problem Possible Solution
Workstation powers on,
but the monitor does not.
■
Is the Power button for the monitor turned on?
■
Is the monitor power cord connected to a wall outlet?
■
Does the wall outlet have power? Test by connecting another device.
■
Is the monitor connected to the onboard video connector or PCI Express
video connector?
Workstation does not
power o when the front
panel Power button is
pressed.
■
Try all of the power-o options described in “To Power O the Workstation”
on page 30
.
■
If the workstation still does not power o, disconnect the power cable from
the back of the chassis.
Workstation appears to be
in low-power mode, but
the Power LED does not
blink.
The Power LED blinks only when all workstation peripherals are in low-power
mode. A tape drive might be connected to your workstation. Because tape drives
do not enter low-power mode, the power LED does not blink.
Unable to access the
network.
■
Check the network cabling and equipment to make sure that all cables are
correctly seated.
■
Reinstall the network drivers.
Newly installed memory is
not detected.
■
Use the DIMM removal and installation procedures in section, “Removing
and Installing DIMMs” on page 53
to ensure that the memory is properly
installed.
■
Ensure that you are following DIMM rules and using a supported
conguration. See
“Memory Rules and Supported Congurations” on
page 109
.
System cannot read the
disk information.
Use the hard drive remove and installation procedures to verify that the disk is
properly seated. See,
“Removing and Installing a Hard Drive” on page 37.
DVD does not eject from
the drive when the Eject
button is pressed.
■
Move the mouse or press any key on the keyboard. The drive might be in the
low-power mode.
■
Use the utility software installed on your workstation to eject the DVD.
System cannot read DVD
information.
Check the following:
■
Are you using the correct type of DVD?
■
Do other DVDs work in this drive?
■
Is the DVD properly inserted in the drive?
■
Is the DVD clean and unscratched?
■
Are the cables connected to the DVD drive?
Troubleshootingthe Issue
Chapter 2 • Troubleshooting 25
TABLE 2–1 Troubleshooting Problem and Solution Table (Continued)
Problem Possible Solution
Keyboard or mouse does
not respond to actions.
■
Are the keyboard and mouse Type 7? Verify the model on the underside of
the keyboard.
■
Verify that the mouse and keyboard cables are connected to the onboard USB
2.0 connectors on the workstation.
■
Verify that the workstation is powered on and that the front Power LED is
illuminated.
Hung or frozen
workstation: no response
from mouse or keyboard
or any application.
Are the keyboard and mouse Type 7? Verify the model on the underside of the
keyboard and replace if necessary.
Try to access your system from a dierent workstation on the network.
1. From a terminal window, enter ping hostname
2. If there is no response, remotely log in from another system, using telnet or
rlogin, and ping the system again.
3. Attempt to kill processes until the system responds.
If the above procedures do not work:
1. Press the Power button to power o the system.
2. Wait 20 to 30 seconds and power on the system.
There is no video display
on the monitor screen.
Check the following:
■
Is the monitor power cord connected to the power outlet?
■
Does the wall outlet have power? Test it by connecting another device.
■
Is the video card seated correctly in its connector?
■
Are the internal cables properly connected to the video card?
■
Does the monitor work when connected to another system?
■
If you have another monitor, does it work when connected to the original
system?
■
Verify that the BIOS settings are correct.
■
Try to access your system from a dierent workstation on the network.
1. From a terminal window, enter ping hostname
2. If there is no response, remotely log in from another system, using
telnet or rlogin, and ping the system again.
3. Attempt to kill processes until the system responds.
If these procedures do not work:
1. Press the Power button to power o the system.
2. Wait 20 to 30 seconds and power on the system.
Troubleshootingthe Issue
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A26
TABLE 2–1 Troubleshooting Problem and Solution Table (Continued)
Problem Possible Solution
An external device
connected to a USB
connector does not work.
■
Reduce the number of external devices connected to a USB hub.
■
Connect the device to a USB hub, and connect the hub to the USB ports on
the workstation.
■
Refer to the documentation that is packaged with the device.
External device is not
working.
■
Check the documentation packaged with the device to determine whether
you must install device drivers.
■
Ensure that the cables for the external device are rmly connected, and that
the pins in the cable and connector are not bent.
■
Power o the system, reattach the external device, and power on the system.
Performing an Internal Visual Inspection
Use this procedure to perform and internal visual inspection of the workstation.
▼
To Perform an InternalVisual Inspection
Powero the workstation using the proceduredetailed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure detailed in the section,
“Opening the
Workstation”on page 31
.
Caution – Some components, such as the heatsink, can become extremely hot during system
operations. Allow these components to cool before handling them.
Turno any attached peripherals,but do not disconnect the power cables.
Verifythat the internal workstation compartment is freeof excessive dust and thatthe airow
through the interiorof the workstation is not blocked by dust. foreign material or cables.
Use forced air to carefully blow dust from the interior of the workstation.
Caution – Liquid sprays can cause shorts and damage to the workstation and its components. Do
not use liquid sprays to clean the interior of the workstation.
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2
3
4
Performing an Internal Visual Inspection
Chapter 2 • Troubleshooting 27
Verifythat the internal components such as harddrives, PCI cards and DIMMs arefully seated in
the connectors and thatthe sockets are clean. If necessary disconnect and connect any
connector that appears looseor poorly tted.
Verifythat all cables inside the system arermly attached to their appropriateconnectors.
Close the workstationusing the procedure described in thesection,
“Closing theWorkstation
and Preparingfor Operation”on page 34.
Obtaining Technical Assistance
If the troubleshooting procedures in this chapter fail to solve your problem, you can receive
additional technical support at the Sun web sites and telephone numbers listed in
Table 2–2.
TABLE 2–2 Sun Web Sites and Telephone Numbers
WorkstationDocuments and Support Resources URL or Telephone Number
PDF and HTML les for all the current Sun Ultra 27
workstation documents.
http://docs.sun.com/app/docs/prod/ultra.work?l=en
Solaris OS and other software documents. This web site has
full search capabilities.
http://docs.sun.com/documentation/
Discussion and troubleshooting forums. http://supportforum.sun.com/
Support, diagnostic tools, and alerts for all Sun products. http://www.sun.com/bigadmin/
Links to software patches. Lists some system specications,
troubleshooting and maintenance information, and other
tools.
http://www.sunsolve.sun.com/handbook_pub/
Sun service program phone numbers. 1-800-872-4786 (1-800-USA-4Sun); Select Option 1
International telephone numbers for Sun service support.
http://www.sun.com/service/contacting/solution.html
Warranty and contract support contacts. Links to other
service tools.
http://www.sun.com/
service/warrantiescontracts/index.html
Warranties for every Sun product. http://www.sun.com/service/support/warranty
5
6
7
Obtaining Technical Assistance
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A28
Maintaining the Workstation
This chapter provides instructions on how to prepare the workstation for service and add,
replace, and congure components. The following sections are included in this chapter:
Preparing the Workstation for Service and Operation
■
“Powering the Workstation On and O” on page 30
■
“Observing Electrostatic Discharge (ESD) Precautions” on page 31
■
“Required Tools and Supplies” on page 31
■
“Opening the Workstation” on page 31
■
“Closing the Workstation and Preparing for Operation” on page 34
■
“Component FRU and CRU List ” on page 36
Removal and Replacement Procedures
■
“Removing and Installing a Hard Drive” on page 37
■
“Converting From SATA to SAS” on page 42
■
“Replacing the Storage Backplane” on page 44
■
“Replacing the DVD Drive” on page 50
■
“Removing and Installing DIMMs” on page 53
■
“Removing and Installing a PCIe2 x16 Card” on page 56
■
“Adding Supplemental Power to PCIe2 Cards” on page 60
■
“Removing and Installing PCIe Cards” on page 64
■
“Replacing the System Battery” on page 67
■
“Replacing the System Fan” on page 69
■
“Replacing the Power Supply” on page 72
■
“Replacing the I/O Board Assembly” on page 75
■
“Replacing the System Cables” on page 77
■
“Replacing the Heat Sink and CPU” on page 78
■
“Replacing the Motherboard” on page 84
■
“Updating the BIOS and Accessing the BIOS Setup Utility” on page 87
3
CHAPTER 3
29
Powering the Workstation On and O
This section describes the correct procedures for powering the workstation on and o.
▼
To Power On the Workstation
Turnon the power to the monitor and to all external devices.
Turnthe power switch on therear of the workstation to theOn (|) position.
Press and release the power switch on the front panel.
After severalseconds, verify that the PlatformPower LED next to the power switch is lit.
The Platform Power LED lights after the workstation begins the internal booting process.
▼
To Power O the Workstation
Save yourdata and close any open applications.
Read the followingpower-o options and use one of the options toturn o the workstation.
In most cases, this initiates an orderly shutdown of the operating system and shuts o the
workstation power.
■
Powero the workstation by using the operating system shutdown commandor menu
option.
■
If the rst optiondoes not shut o the workstation power, pressand hold the power button
for approximately four seconds.
This option shuts down the power to the workstation but does not initiate an orderly
shutdown of the operating system. This option might result in data loss.
■
If the precedingoptions do not power o the workstation,turn the power switch onthe back
panel to the o(0) position.
Caution – Potential data loss if the power is turned o using the back-panel power switch. Ensure
that you have saved your data and closed any open applications before powering o the system
using the back-panel power switch.
1
2
3
4
1
2
Poweringthe Workstation On and O
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A30
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