Sun Ultra 27Workstation Service
Manual
Sun Microsystems, Inc.
4150 Network Circle
Santa Clara, CA 95054
U.S.A.
Part No: 820–6776–12
June 2009,Revision A
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Contents
Preface ...................................................................................................................................................11
1 Sun Ultra 27Workstation HardwareFeatures ................................................................................ 15
Front Panel ........................................................................................................................................... 15
Back Panel ............................................................................................................................................ 16
Internal Components and Cables ...................................................................................................... 18
Power Supply Cables and Connections ............................................................................................ 19
Component Cables and Connections ............................................................................................... 20
2 Troubleshooting ..................................................................................................................................23
Performing an External Visual Inspection of the Workstation ..................................................... 23
▼ To Perform an External Visual Inspection ............................................................................... 23
Assessing the Issue ............................................................................................................................... 24
Troubleshooting the Issue .................................................................................................................. 24
Performing an Internal Visual Inspection ........................................................................................ 27
▼ To Perform an Internal Visual Inspection ................................................................................ 27
Obtaining Technical Assistance ........................................................................................................ 28
3 Maintaining theWorkstation ............................................................................................................ 29
Powering the Workstation On and O ............................................................................................. 30
▼ To Power On the Workstation ................................................................................................... 30
▼ To Power O the Workstation ................................................................................................... 30
Observing Electrostatic Discharge (ESD) Precautions ................................................................... 31
Required Tools and Supplies .............................................................................................................. 31
Opening the Workstation ................................................................................................................... 31
▼ To Remove the Left-Side Access Panel ...................................................................................... 31
▼ To Remove the Front Bezel ......................................................................................................... 33
3
Closing the Workstation and Preparing for Operation .................................................................. 34
▼ Close the Workstation and Prepare of Operation .................................................................... 34
▼ Install the Front Bezel .................................................................................................................. 34
▼ Install the Left-Side Access Panel ............................................................................................... 35
Component FRU and CRU List ......................................................................................................... 36
Removing and Installing a Hard Drive ............................................................................................. 37
▼ To Remove a Hard Drive ............................................................................................................. 38
▼ To Install a Hard Drive ................................................................................................................ 40
Converting From SATA to SAS .........................................................................................................42
▼ To Install SAS Card Components .............................................................................................. 42
Replacing the Storage Backplane ....................................................................................................... 44
▼ To Replace the Storage Backplane ............................................................................................. 44
Replacing the DVD Drive ................................................................................................................... 50
▼ To Remove the DVD Drive ......................................................................................................... 50
▼ To Install the DVD Drive ............................................................................................................51
Removing and Installing DIMMs ......................................................................................................53
▼ To Remove DIMMs ..................................................................................................................... 53
Memory Population Rules .......................................................................................................... 54
Supported Memory Congurations .......................................................................................... 55
▼ To Install DIMMs ........................................................................................................................ 55
Removing and Installing a PCIe2 x16 Card ...................................................................................... 56
▼ To Remove a PCIe2 x16 Card ..................................................................................................... 57
▼ To Install a PCIe2 x16 Card ........................................................................................................ 58
Adding Supplemental Power to PCIe2 Cards .................................................................................. 60
▼ To Add Supplemental Power to a Single PCIe2 Card .............................................................. 60
▼ To Add Supplemental Power to Two PCIe2 Cards Using the Splitter Cable ........................ 61
▼ To Add Supplemental Power to a Single PCIe2 Card Using the 8–Pin Adapter Cable ....... 62
Removing and Installing PCIe Cards ................................................................................................ 64
▼ To Remove a PCIe Card .............................................................................................................. 64
▼ To Install a PCIe Card .................................................................................................................. 65
Replacing the System Battery ............................................................................................................. 67
▼ To Replace the System Battery ................................................................................................... 68
Replacing the System Fan ................................................................................................................... 69
▼ To Replace the System Fan .......................................................................................................... 69
Replacing the Power Supply ............................................................................................................... 72
▼ To Replace the Power Supply ..................................................................................................... 72
Contents
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A4
Replacing the I/O Board Assembly ................................................................................................... 75
▼ To Replace the I/O Board Assembly .......................................................................................... 76
Replacing the System Cables .............................................................................................................. 77
▼ To Replace the System Cables .................................................................................................... 77
Replacing the Heat Sink and CPU ..................................................................................................... 78
▼ To Remove the Heat Sink and CPU ........................................................................................... 79
Replacing the Motherboard ............................................................................................................... 84
▼ To Remove the Motherboard ..................................................................................................... 84
▼ Installing the Motherboard ......................................................................................................... 85
Updating the BIOS and Accessing the BIOS Setup Utility ............................................................. 87
▼ To Update the BIOS ..................................................................................................................... 87
▼ To Access the BIOS Setup Utility ............................................................................................... 88
4 Running Diagnostics ...........................................................................................................................89
Understanding the Diagnostic Partition .......................................................................................... 89
▼ To Start Pc-Check Diagnostics ................................................................................................... 90
System Information Menu ................................................................................................................. 91
Advanced Diagnostics ........................................................................................................................ 92
▼ To Test Hard Drives .................................................................................................................... 94
Immediate Burn In Testing ................................................................................................................ 95
▼ To Perform Immediate Burn-In Testing ................................................................................... 96
Deferred Burn In Testing ................................................................................................................... 97
▼ To Perform Deferred Burn-In Testing ...................................................................................... 97
Create Diagnostic Partition Option .................................................................................................. 98
▼ To Add a Diagnostic Partition to the First Bootable Disk ....................................................... 98
▼ To Create a Log File on the Diagnostic Partition ..................................................................... 99
▼ To Access the Diagnostic Partition Under Red Hat Linux .................................................... 100
▼ To Access the Diagnostic Partition Under the Solaris 10 OS ................................................ 102
▼ To Access the Diagnostic Partition on a Windows System ................................................... 103
Show Results Summary .................................................................................................................... 103
Print Results Report .......................................................................................................................... 105
About Pc-Check ................................................................................................................................. 105
Exit to DOS ......................................................................................................................................... 105
Contents
5
A Sun Ultra 27Workstation System Specications ......................................................................... 107
System Components and Features .................................................................................................. 107
PCIe and PCI Expansion Slots ......................................................................................................... 108
Additional Ports ................................................................................................................................. 109
Memory Rules and Supported Congurations .............................................................................. 109
Memory Population Rules ........................................................................................................ 109
Supported Memory Congurations ........................................................................................ 110
Physical Specications ...................................................................................................................... 110
Power Specications ......................................................................................................................... 110
Environmental Specications .......................................................................................................... 111
B BIOS POST CodeCheckpoints ..........................................................................................................113
Index ................................................................................................................................................... 117
Contents
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A6
Figures
FIGURE 1–1 Front Panel .................................................................................................................16
FIGURE 1–2 Back Panel .................................................................................................................. 17
FIGURE 1–3 Internal Components ................................................................................................18
FIGURE 1–4 Power Supply Cables and Connections .................................................................. 19
FIGURE 1–5 Component Cables and Connections ..................................................................... 20
FIGURE 3–1 Removing the Side Access Panel .............................................................................. 32
FIGURE 3–2 Removing the FrontBezel ........................................................................................ 33
FIGURE 3–3 Installing the Front Bezel .......................................................................................... 35
FIGURE 3–4 Installing the Left-Side AccessPanel ....................................................................... 36
FIGURE 3–5 Removing a HardDrive ............................................................................................39
FIGURE 3–6 Installing a Hard Drive .............................................................................................. 41
FIGURE 3–7 Installing a SAS Card ................................................................................................. 43
FIGURE 3–8 Location of the Storage Backplane .......................................................................... 45
FIGURE 3–9 Removing the Hard Drive Cage Support Bracket .................................................. 46
FIGURE 3–10 Removing the Storage Backplane ............................................................................ 47
FIGURE 3–11 Installing the Storage Backplane .............................................................................. 48
FIGURE 3–12 Installing the Hard Drive Cage Support Bracket ...................................................49
FIGURE 3–13 Location of DVD Cables ........................................................................................... 50
FIGURE 3–14 Removing the DVD Drive ........................................................................................ 51
FIGURE 3–15 Installing the DVDDrive ..........................................................................................52
FIGURE 3–16 Removing a DIMM ...................................................................................................54
FIGURE 3–17 Installing a DIMM ..................................................................................................... 56
FIGURE 3–18 Removing a PCIe Graphics Card ............................................................................. 58
FIGURE 3–19 Installing a PCIeGraphics Card .............................................................................. 59
FIGURE 3–20 Removing a PCIeCard .............................................................................................. 65
FIGURE 3–21 Installing a PCI card ..................................................................................................67
FIGURE 3–22 Removing the System Battery ..................................................................................68
FIGURE 3–23 Installing the System Battery .................................................................................... 69
7
FIGURE 3–24 Removing the System Fan ........................................................................................70
FIGURE 3–25 Installing the System Fan .......................................................................................... 71
FIGURE 3–26 Location of the Power Supply .................................................................................. 73
FIGURE 3–27 Removing the Power Supply From the Chassis ..................................................... 74
FIGURE 3–28 Installing the Power Supply ......................................................................................75
FIGURE 3–29 Removing the I/O Board Assembly ......................................................................... 76
FIGURE 3–30 Installing the I/O Board Assembly .......................................................................... 77
FIGURE 3–31 Removing the Heat Sink-FanAssembly ................................................................. 80
FIGURE 3–32 Removing the CPU From the Workstation ............................................................ 81
FIGURE 3–33 Installing the CPU ..................................................................................................... 82
FIGURE 3–34 Installing the HeatSink-Fan Assembly ................................................................... 83
FIGURE 3–35 Removing the Eight Motherboard Screws .............................................................. 85
FIGURE 3–36 Installing the Motherboard ...................................................................................... 86
FIGURE B–1 Location of Port80 LED ......................................................................................... 113
Figures
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A8
Tables
TABLE 2–1 Troubleshooting Problem and Solution Table ...................................................... 24
TABLE 2–2 Sun Web Sites and Telephone Numbers .................................................................28
TABLE 3–1 CRU and FRU List ..................................................................................................... 36
TABLE 3–2 BatterySpecications ................................................................................................ 67
TABLE 4–1 System Information Menu Options ........................................................................ 91
TABLE 4–2 Advanced Diagnostics Tests Menu Options .......................................................... 92
TABLE 4–3 Parameters for the HD Tests .................................................................................... 93
TABLE 4–4 Continuous Burn In Testing Options ..................................................................... 96
TABLE 4–5 Show Results Summary .......................................................................................... 104
TABLE A–1 SunUltra 27 Workstation Components ...............................................................107
TABLE A–2 Expansion Slots ........................................................................................................108
TABLE A–3 Maximum Power Load of Additional Ports ......................................................... 109
TABLE A–4 Sun Ultra 27 Workstation Physical Specications .............................................. 110
TABLE A–5 Input Voltage Range ................................................................................................111
TABLE A–6 Input Frequency Range ...........................................................................................111
TABLE A–7 Input Current ...........................................................................................................111
TABLE A–8 Sun Ultra 27 workstation Workstation Environmental Specications ............ 111
TABLE B–1 BIOS Port 80 POST Code Checkpoints ................................................................ 114
9
10
Preface
The Sun UltraTM27 Workstation Service Manual provides a detailed description of the hardware
and software applications used to support the Sun Ultra 27 workstation. This book is intended
for system administrators, network administrators, or service technicians who have knowledge
of workstation hardware and software.
Typographic Conventions
Typeface
1
Meaning Examples
AaBbCc123 The names of commands, les, and
directories; onscreen computer output
Edit your.login le.
Use ls -a to list all les.
% You have mail.
AaBbCc123 What you type, when contrasted with
onscreen computer output
% su
Password:
AaBbCc123 Book titles, new words or terms, words to
be emphasized. Replace command-line
variables with real names or values.
Read Chapter 6 in the User’s Guide.
These are called class options.
You must be superuser to do this.
To delete a le, type rm lename.
1
The settings on your browser might dier from these settings.
Related Documentation
The document set for the Sun Ultra 27 workstation is described in the Where to Find Sun Ultra
27 WorkstationDocumentation sheet that is packed with your system. All documents are posted
at:
http://docs.sun.com/app/docs/prod/ultra.work#hic
Translated versions of some of these documents are available. Select a language from the
drop-down list and navigate to the Sun Ultra 27 workstation document collection using the
11
Workstations category link. Available translations for the Sun Sun Ultra 27 workstation include
Simplied Chinese, Traditional Chinese, French, Japanese, Korean, Spanish, Italian, and
German.
English documentation is revised more frequently and might be more up-to-date than the
translated documentation.
Documentation,Warranty, Support, and Training URLs
Sun Function URL Description
Hardware
Documentation
http://docs.sun.com Sun hardware documentation
Software
Documentation
http://docs.sun.com Solaris OS and other software documentation
Warranty
http://www.sun.com/
service/support/warranty/index.html
View specic details regarding your warranty
Support
http://www.sun.com/support/ Obtain technical support, including patches
Training
http://www.sun.com/training/ Learn about Sun courses and educational oerings
Ordering Components
You can order additional components and replacement parts for the Sun Ultra 27 workstation.
Contact your local Sun sales representative for more information. For the most up-to-date
component information, see the Sun Ultra 27 workstation components list at:
http://sunsolve.sun.com/handbook_pub/
Third-Party Web Sites
Sun is not responsible for the availability of third-party web sites mentioned in this document.
Sun does not endorse and is not responsible or liable for any content, advertising, products, or
other materials that are available on or through such sites or resources. Sun will not be
responsible or liable for any actual or alleged damage or loss caused by or in connection with the
use of or reliance on any such content, goods, or services that are available on or through such
sites or resources.
Preface
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A12
Safety Information
Read the following documents for safety information:
■
Important Safety Information for Sun Hardware Systems
■
Sun Ultra 27 Workstation Safety and Compliance Guide
Change History
The following changes have been made to this document.
■
May 2009, Illustrations were added to the section Adding Supplemental Power to PCIe2
cards in Chapter 3.
■
July 2009, Updated illustrations were added to chapters 1 and 3.
Sun WelcomesYour Comments
Sun is interested in improving its documentation and welcomes your comments and
suggestions. You can submit your comments at:
http://www.sun.com/hwdocs/feedback/
Please include the following title and part number with your feedback:
Sun Ultra 27 Workstation Installation Guide, 820–6776–11
Preface
13
14
Sun Ultra 27 Workstation Hardware Features
This chapter provides an overview of the Sun Ultra 27 workstation hardware features, and
includes the following sections:
■
“Front Panel” on page 15
■
“Back Panel” on page 16
■
“Internal Components and Cables” on page 18
■
“Power Supply Cables and Connections” on page 19
■
“Component Cables and Connections” on page 20
Front Panel
1
CHAPTER 1
15
Figure Legend
1 Power button 2 Power LED
3 1394 ports (2) 4 USB 2.0 ports (2)
5 Microphone-in jack 6 Headphone-out jack
Back Panel
FIGURE 1–1 Front Panel
Back Panel
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A16
Figure Legend
1 AC power connector 2 Power switch
3 Audio jack (green) 4 Line-in jack (blue)
5 Mic jack (pink) 6 Side audio connector (gray)
7 Back audio connector (black) 8 Center audio connector (orange)
9 Four USB 2.0 ports 10 Ethernet connector
11 Cover plate (no slot) 12 Slot 0, PCIe 2 x16
13 Slot 1, PCIe 2 x8 mech./x4 elec. 14 Slot 2, PCIe 2 x16
15 Slot 3, PCIe x1 16 Slot 4, PCI 33 Mhz, 32–bit
17 Slot 5, PCIe x8 mech./x4 elec. 18 Thumbscrews (side cover)
FIGURE 1–2 Back Panel
Back Panel
Chapter 1 • Sun Ultra 27 Workstation HardwareFeatures 17
Internal Components and Cables
Figure Legend
1 Power supply 2 DIMM slots (6)
3 System fan 4 Heat sink and CPU
5 Blank unused slot 6 Slot 0, PCIe2 x16
7 Slot 1, PCIe2 (x8 mechanical, x4 electrical) 8 Slot 2, PCIe2 x16
FIGURE 1–3 Internal Components
Internal Components and Cables
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A18
Figure Legend
9 Slot 3, PCIe x1 10 Slot 4, PCI 33 MHz, 32–bit slot
11 Slot 5, PCIe (x8 mechanical, x4 electrical) 12 System battery
13 DVD release latch 14 I/O release screw (captive)
15 Serial number 16 Hard drives (4 max.)
Power Supply Cables and Connections
Figure Legend
1 DVD power (P3, 4–pin and P5 15–pin) 2 Disk storage backplane (P4 connects to J5)
FIGURE 1–4 Power Supply Cables and Connections
PowerSupply Cables and Connections
Chapter 1 • Sun Ultra 27 Workstation HardwareFeatures 19
Figure Legend
3 Supplemental power cable (labeled PCI and
To Gfx Card or Splitter) connects to PCIe
card
4 P1 motherboard (PWR1 connects to PWR1)
5 P2 motherboard (P2 connects to PWR2)
Component Cables and Connections
FIGURE 1–5 Component Cables and Connections
Component Cables and Connections
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A20
Figure Legend
1 Supplemental power cable (for PCIecards) 2 Power supply P1 to MB PWR1
3 Power supply P2 to MB PWR2 4 I/O board J1 to MB FPB_Audio
5 System fan to MB SYS_FAN 6 CPU fan to MB CPU_FAN
7 DVD to MB SATA 0 (white) 8 I/O board J5 to MB FPB_USB
9 I/O board J8 to MB 13940-0 and 1394-1 10 I/O board J12 to MB FPB_CONN
11 SATA 1 to storage backplane HDD0 (black) 12 SATA 2 to storage backplane HDD1 (blue)
13 SATA 3 to storage backplane HDD2 (green) 14 SATA 4 storage backplane HDD3 (red)
Component Cables and Connections
Chapter 1 • Sun Ultra 27 Workstation HardwareFeatures 21
22
Troubleshooting
This chapter describes troubleshooting procedures, provides contact information for obtaining
technical assistance, and contains the following sections:
■
“Performing an External Visual Inspection of the Workstation” on page 23
■
“Assessing the Issue” on page 24
■
“Troubleshooting the Issue” on page 24
■
“Performing an Internal Visual Inspection” on page 27
■
“Obtaining Technical Assistance” on page 28
Performing an External Visual Inspection of theWorkstation
Improperly set controls and loose or improperly connected cables are common causes of
problems with hardware components. When investigating a system problem, rst perform an
external visual inspection of the workstation. Check all external switches, controls, and cable
connections.
▼
To Perform an External Visual Inspection
Powero the workstation using the power-oprocedures described in the section, “ToPower
O theWorkstation”on page 30
.
Powero any attached peripherals.
Verifythat all power cables are properlyconnected to the workstation, the monitor, and the
workstation peripherals.
Inspect connections from the workstationto any attached devices,including network cables,
keyboard,monitor, and mouse.
2
CHAPTER 2
1
2
3
4
23
Reset and tighten anyloose connectors.
Poweron the workstation.
Assessing the Issue
Troubleshooting begins with assessing the issue and attempting to discover the factors that
might contribute to the current situation. Assess the issue by collecting some basic information.
Answer the following questions to determine contributing factors:
■
What events occurred prior to the failure?
■
Was any hardware or software modied or installed?
■
Was the workstation recently installed or moved?
■
How long has the workstation exhibited symptoms?
■
What is the duration or frequency of the problem?
Troubleshooting the Issue
After you assess the issue, use the information in combination with the following table to
troubleshoot. Possible solutions are listed for each problem. If the solutions listed here do not
x the problem, run the appropriate diagnostic test (see
Chapter 4, “Running Diagnostics”) and
note your current conguration and environment.
TABLE 2–1 Troubleshooting Problem and Solution Table
Problem Possible Solution
Workstation does not
power on when the front
panel Power button is
pressed.
■
Is the Power LED illuminated on the front of the system? Ensure that the
power cord is connected to the system and to a grounded power receptacle.
■
Does the wall outlet have power? Test by connecting another device.
■
Does the system beep when the system is powered on? The system beeps
when no keyboard or a malfunctioning keyboard is plugged in.
■
Does the monitor sync within 5 minutes after the power-on? An amber or
ashing LED on the monitor indicates that the monitor is not in sync.
■
Is the monitor connected to the onboard video connector or PCI Express
video card? Connect the monitor to the active video connector.
Workstation halts during
POST (power-on self test)
without displaying error
messages.
Check the BIOS POST LED display on the motherboard. See
Appendix B, “BIOS
POST Code Checkpoints,”
for detailed information about the POST codes.
5
6
Assessing the Issue
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A24
TABLE 2–1 Troubleshooting Problem and Solution Table (Continued)
Problem Possible Solution
Workstation powers on,
but the monitor does not.
■
Is the Power button for the monitor turned on?
■
Is the monitor power cord connected to a wall outlet?
■
Does the wall outlet have power? Test by connecting another device.
■
Is the monitor connected to the onboard video connector or PCI Express
video connector?
Workstation does not
power o when the front
panel Power button is
pressed.
■
Try all of the power-o options described in “To Power O the Workstation”
on page 30
.
■
If the workstation still does not power o, disconnect the power cable from
the back of the chassis.
Workstation appears to be
in low-power mode, but
the Power LED does not
blink.
The Power LED blinks only when all workstation peripherals are in low-power
mode. A tape drive might be connected to your workstation. Because tape drives
do not enter low-power mode, the power LED does not blink.
Unable to access the
network.
■
Check the network cabling and equipment to make sure that all cables are
correctly seated.
■
Reinstall the network drivers.
Newly installed memory is
not detected.
■
Use the DIMM removal and installation procedures in section, “Removing
and Installing DIMMs” on page 53
to ensure that the memory is properly
installed.
■
Ensure that you are following DIMM rules and using a supported
conguration. See
“Memory Rules and Supported Congurations” on
page 109
.
System cannot read the
disk information.
Use the hard drive remove and installation procedures to verify that the disk is
properly seated. See,
“Removing and Installing a Hard Drive” on page 37.
DVD does not eject from
the drive when the Eject
button is pressed.
■
Move the mouse or press any key on the keyboard. The drive might be in the
low-power mode.
■
Use the utility software installed on your workstation to eject the DVD.
System cannot read DVD
information.
Check the following:
■
Are you using the correct type of DVD?
■
Do other DVDs work in this drive?
■
Is the DVD properly inserted in the drive?
■
Is the DVD clean and unscratched?
■
Are the cables connected to the DVD drive?
Troubleshootingthe Issue
Chapter 2 • Troubleshooting 25
TABLE 2–1 Troubleshooting Problem and Solution Table (Continued)
Problem Possible Solution
Keyboard or mouse does
not respond to actions.
■
Are the keyboard and mouse Type 7? Verify the model on the underside of
the keyboard.
■
Verify that the mouse and keyboard cables are connected to the onboard USB
2.0 connectors on the workstation.
■
Verify that the workstation is powered on and that the front Power LED is
illuminated.
Hung or frozen
workstation: no response
from mouse or keyboard
or any application.
Are the keyboard and mouse Type 7? Verify the model on the underside of the
keyboard and replace if necessary.
Try to access your system from a dierent workstation on the network.
1. From a terminal window, enter ping hostname
2. If there is no response, remotely log in from another system, using telnet or
rlogin, and ping the system again.
3. Attempt to kill processes until the system responds.
If the above procedures do not work:
1. Press the Power button to power o the system.
2. Wait 20 to 30 seconds and power on the system.
There is no video display
on the monitor screen.
Check the following:
■
Is the monitor power cord connected to the power outlet?
■
Does the wall outlet have power? Test it by connecting another device.
■
Is the video card seated correctly in its connector?
■
Are the internal cables properly connected to the video card?
■
Does the monitor work when connected to another system?
■
If you have another monitor, does it work when connected to the original
system?
■
Verify that the BIOS settings are correct.
■
Try to access your system from a dierent workstation on the network.
1. From a terminal window, enter ping hostname
2. If there is no response, remotely log in from another system, using
telnet or rlogin, and ping the system again.
3. Attempt to kill processes until the system responds.
If these procedures do not work:
1. Press the Power button to power o the system.
2. Wait 20 to 30 seconds and power on the system.
Troubleshootingthe Issue
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A26
TABLE 2–1 Troubleshooting Problem and Solution Table (Continued)
Problem Possible Solution
An external device
connected to a USB
connector does not work.
■
Reduce the number of external devices connected to a USB hub.
■
Connect the device to a USB hub, and connect the hub to the USB ports on
the workstation.
■
Refer to the documentation that is packaged with the device.
External device is not
working.
■
Check the documentation packaged with the device to determine whether
you must install device drivers.
■
Ensure that the cables for the external device are rmly connected, and that
the pins in the cable and connector are not bent.
■
Power o the system, reattach the external device, and power on the system.
Performing an Internal Visual Inspection
Use this procedure to perform and internal visual inspection of the workstation.
▼
To Perform an InternalVisual Inspection
Powero the workstation using the proceduredetailed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure detailed in the section,
“Opening the
Workstation”on page 31
.
Caution – Some components, such as the heatsink, can become extremely hot during system
operations. Allow these components to cool before handling them.
Turno any attached peripherals,but do not disconnect the power cables.
Verifythat the internal workstation compartment is freeof excessive dust and thatthe airow
through the interiorof the workstation is not blocked by dust. foreign material or cables.
Use forced air to carefully blow dust from the interior of the workstation.
Caution – Liquid sprays can cause shorts and damage to the workstation and its components. Do
not use liquid sprays to clean the interior of the workstation.
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Performing an Internal Visual Inspection
Chapter 2 • Troubleshooting 27
Verifythat the internal components such as harddrives, PCI cards and DIMMs arefully seated in
the connectors and thatthe sockets are clean. If necessary disconnect and connect any
connector that appears looseor poorly tted.
Verifythat all cables inside the system arermly attached to their appropriateconnectors.
Close the workstationusing the procedure described in thesection,
“Closing theWorkstation
and Preparingfor Operation”on page 34.
Obtaining Technical Assistance
If the troubleshooting procedures in this chapter fail to solve your problem, you can receive
additional technical support at the Sun web sites and telephone numbers listed in
Table 2–2.
TABLE 2–2 Sun Web Sites and Telephone Numbers
WorkstationDocuments and Support Resources URL or Telephone Number
PDF and HTML les for all the current Sun Ultra 27
workstation documents.
http://docs.sun.com/app/docs/prod/ultra.work?l=en
Solaris OS and other software documents. This web site has
full search capabilities.
http://docs.sun.com/documentation/
Discussion and troubleshooting forums. http://supportforum.sun.com/
Support, diagnostic tools, and alerts for all Sun products. http://www.sun.com/bigadmin/
Links to software patches. Lists some system specications,
troubleshooting and maintenance information, and other
tools.
http://www.sunsolve.sun.com/handbook_pub/
Sun service program phone numbers. 1-800-872-4786 (1-800-USA-4Sun); Select Option 1
International telephone numbers for Sun service support.
http://www.sun.com/service/contacting/solution.html
Warranty and contract support contacts. Links to other
service tools.
http://www.sun.com/
service/warrantiescontracts/index.html
Warranties for every Sun product. http://www.sun.com/service/support/warranty
5
6
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Obtaining Technical Assistance
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A28
Maintaining the Workstation
This chapter provides instructions on how to prepare the workstation for service and add,
replace, and congure components. The following sections are included in this chapter:
Preparing the Workstation for Service and Operation
■
“Powering the Workstation On and O” on page 30
■
“Observing Electrostatic Discharge (ESD) Precautions” on page 31
■
“Required Tools and Supplies” on page 31
■
“Opening the Workstation” on page 31
■
“Closing the Workstation and Preparing for Operation” on page 34
■
“Component FRU and CRU List ” on page 36
Removal and Replacement Procedures
■
“Removing and Installing a Hard Drive” on page 37
■
“Converting From SATA to SAS” on page 42
■
“Replacing the Storage Backplane” on page 44
■
“Replacing the DVD Drive” on page 50
■
“Removing and Installing DIMMs” on page 53
■
“Removing and Installing a PCIe2 x16 Card” on page 56
■
“Adding Supplemental Power to PCIe2 Cards” on page 60
■
“Removing and Installing PCIe Cards” on page 64
■
“Replacing the System Battery” on page 67
■
“Replacing the System Fan” on page 69
■
“Replacing the Power Supply” on page 72
■
“Replacing the I/O Board Assembly” on page 75
■
“Replacing the System Cables” on page 77
■
“Replacing the Heat Sink and CPU” on page 78
■
“Replacing the Motherboard” on page 84
■
“Updating the BIOS and Accessing the BIOS Setup Utility” on page 87
3
CHAPTER 3
29
Powering the Workstation On and O
This section describes the correct procedures for powering the workstation on and o.
▼
To Power On the Workstation
Turnon the power to the monitor and to all external devices.
Turnthe power switch on therear of the workstation to theOn (|) position.
Press and release the power switch on the front panel.
After severalseconds, verify that the PlatformPower LED next to the power switch is lit.
The Platform Power LED lights after the workstation begins the internal booting process.
▼
To Power O the Workstation
Save yourdata and close any open applications.
Read the followingpower-o options and use one of the options toturn o the workstation.
In most cases, this initiates an orderly shutdown of the operating system and shuts o the
workstation power.
■
Powero the workstation by using the operating system shutdown commandor menu
option.
■
If the rst optiondoes not shut o the workstation power, pressand hold the power button
for approximately four seconds.
This option shuts down the power to the workstation but does not initiate an orderly
shutdown of the operating system. This option might result in data loss.
■
If the precedingoptions do not power o the workstation,turn the power switch onthe back
panel to the o(0) position.
Caution – Potential data loss if the power is turned o using the back-panel power switch. Ensure
that you have saved your data and closed any open applications before powering o the system
using the back-panel power switch.
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Poweringthe Workstation On and O
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A30
Note – After powering o the workstation, wait at least 10 seconds before powering on the
workstation again.
Observing Electrostatic Discharge (ESD) Precautions
Electrostatic discharge (ESD) can damage your processor, disk drives, expansion boards, and
other components. Always observe the following precautions before you install a system
component:
■
Do not remove a component from its protective packaging until you are ready to install it.
■
Wear a wrist strap and attach it to the system chassis ground or to any metal part of the
system before handling components or working in the interior compartment of the
workstation.
■
Turn o the power switch on the back of the chassis.
RequiredTools and Supplies
These are the basic tools required for the procedures listed in this chapter:
■
No. 2 Phillips screwdriver
■
No. 2 Long Phillips screwdriver (longer than 6 inches)
■
Flathead screwdriver
■
Antistatic wrist strap (shipped with every CRU)
■
Antistatic mat
Opening the Workstation
This section describes how to open and close the workstation by removing and installing the
left-side access panel and the front bezel.
Caution – Do not operate the workstation for more than 10 minutes when the left-side access
panel is removed. Improper cooling air ow might damage the system’s components.
▼
To Remove the Left-Side Access Panel
Before you remove, replace, or install any components, perform the following steps.
Observe the ESD proceduresdescribed in the section,
“Observing Electrostatic Discharge(ESD)
Precautions”on page 31
.
1
Opening the Workstation
Chapter 3 • Maintaining the Workstation 31
Powero the workstation using the proceduredescribed in section, “To Power O the
Workstation”on page 30
.
Turnthe power switch on theback of the chassis to the O position (0).
Caution – Failure to properly turn o the system before you start installing components can
cause serious component damage.
To maintain system grounding,do not unplug the ACpower cord from the back of the system
unless the specic procedureinstructs you to unplug it.
Powero all peripherals connected to the workstation.
Loosen the twocaptive thumbscrews located on therear edge of the left-side access panel (see
Figure 3–1).
Slide the accesspanel approximately 1.5 cm towardthe back of the workstation.
Tilt the topedge of the panel out, then lift the panelupward.
Set the panel aside.
FIGURE 3–1 Removing the Side AccessPanel
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Opening the Workstation
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A32
▼
To Remove the Front Bezel
Note – Do not remove the front bezel unless removal is required to perform a maintenance
procedure.
Perform the stepsdescribed in the section, “To Removethe Left-Side Access Panel”on page 31.
Unlatch the threeleft-side bezel tabs by gently pressing the sideof each tab inward and slightly
forward (see
Figure 3–2).
The edge of the bezel nearest the tabs moves slightly away from the front of the chassis as the
ridges holding each tab in place are released.
Caution – The bezel tabs and the chassis hooks might break if you apply too much force or
attempt to swing the bezel open. Be very careful when pulling the bezel away from the chassis.
FIGURE 3–2 Removing the Front Bezel
1
2
Opening the Workstation
Chapter 3 • Maintaining the Workstation 33
Gently movethe bezel slightly to the left and gently pull forwardto disengage the three chassis
hooks on the rightside.
Remove thebezel and set it aside.
Closing the Workstation and Preparing for Operation
This section describes how to prepare for service and install the left-side access panel and the
front bezel.
▼
Close the Workstation and Prepare of Operation
Perform the following steps after installing a workstation component.
Ensure that allthe components are removed,replaced, or installed as described in theremoval
and replacement procedures.
Ensure that allcables are secure and do not block the internal airow or touch components on
the motherboard.
Remove toolsand debris from the interior of the workstation.
Install the front bezel as described in the procedure,
“Install the FrontBezel”on page 34.
Install the left-side accesspanel as described in
“Install the Left-Side AccessPanel”on page 35.
Connect all external cablesto the system, and then connect the ACpower cord.
Poweron the workstation.
See
“To Power On the Workstation” on page 30.
▼
Install the Front Bezel
Insert the right side bezel hooksinto the right side chassis slots. See Figure3–3.
Insert the left-side bezel tabs intothe chassis slots, and gently press the left sideof the bezel
toward the chassis until the tabs lock.
3
4
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2
3
4
5
6
7
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Closing the Workstationand Preparingfor Operation
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A34
Caution – Use care when installing the bezel. The bezel tabs and the chassis hooks might break if
you apply too much force or attempt to swing the bezel closed.
▼
Install the Left-Side Access Panel
Install the left-side access panel after you nish inspecting or installing components.
If necessary,install the front bezel (see
“Install the FrontBezel”on page 34).
Position theaccess panel so that the lip onthe inside bottom of the panel ts overthe bottom
chassis rail.
FIGURE 3–3 Installing the FrontBezel
1
2
Closing the Workstationand Preparingfor Operation
Chapter 3 • Maintaining the Workstation 35
Press gently against the side of the access panel and slidethe panel toward the front ofthe
chassis. See
Figure 3–4.
The access panel lies at against the chassis, with no gaps between the two.
Tighten the two captivethumbscrews located on the rear lip of the panel.
The access panel is installed at against the chassis with the thumbscrews tightened.
Component FRU and CRU List
Before removing, installing, or replacing system components, review the list to determine if a
component is a eld replaceable unit (FRU) or a customer replaceable unit (CRU). FRU
components must be replaced by Sun Service personnel. Sun Service personnel are not required
for the replacement of CRU components.
TABLE 3–1 CRU and FRU List
Description Status
Intel® Xeon Quad-Core CPU FRU
Sun Ultra 27 workstation motherboard assembly FRU
FIGURE 3–4 Installing the Left-Side AccessPanel
3
4
Component FRU and CRU List
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A36
TABLE 3–1 CRU and FRU List (Continued)
Description Status
Memory modules (DIMMs) CRU
Hard drives CRU
DVD-dual drive CRU
4–port internal SAS adapter (LSI Logic 3041E) CRU
Nvidia Quadro graphics accelerator cards CRU
Fan and heat sink assembly for CPU CRU
Power supply (530w) CRU
System fan module CRU
I/O assembly CRU
HD backplane assembly CRU
System cable kit CRU
6–to-8 pin adapter cable (PCI auxiliary power adapter
cable)
CRU
System battery CRU
Removing and Installing a Hard Drive
This section contains procedures to remove and replace a hard drive (HD). Terms used in this
section are dened as follows:
■
HD – A hard drive equipped with rails and a locking mechanism compatible with the HD
cage in the Sun Ultra 27 workstation.
■
HD cage – The metal assembly that holds the system HDs. The rails on the HDs t into
guides on the HD cage. The HD cage is not replaceable, nor is it removed during
maintenance procedures.
■
Storage backplane – The storage backplane is located beneath the HD cage. When correctly
inserted into the HD cage, the HD makes contact with the connectors on the storage
backplane. The storage backplane also has cables linking it to the power supply and to
storage device connectors on the motherboard.
■
Hard drive assembly – Installed HDs, the HD cage, and the storage backplane.
Removing and Installing a Hard Drive
Chapter 3 • Maintaining the Workstation 37
▼
To Remove a Hard Drive
Note – The Sun Ultra 27 workstation accommodates up to four HDs. If you are not removing an
existing hard drive, proceed to
“To Install a Hard Drive” on page 40.
Powero the workstation as described insection, “ToPower O theWorkstation”on page 30.
Remove theside access panel as described in section,
“ToRemove the Left-Side AccessPanel”on
page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Locate the HD to be removed.
Push the plasticlatch in the direction of the engravedarrow (away from the metal locking
handle) until the HDhandle pops out (see
Figure 3–5).
1
2
3
4
5
Removing and Installing a Hard Drive
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A38
Grasp the HD handle and pull straight out to removethe HD from the system.
Set the HD on anantistatic surface.
Choose your nextstep.
■
If you removed a hard driveand want to replace it, seethe procedure “ToInstall a Hard
Drive”on page 40
.
FIGURE 3–5 Removing a HardDrive
6
7
8
Removing and Installing a Hard Drive
Chapter 3 • Maintaining the Workstation 39
■
If you removed a hard drive,and are not replacing it atthis time, close the workstationas
described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
▼
To Install a Hard Drive
Powero the workstation using proceduresin section, “To PowerO the Workstation”on
page 30
.
Remove theside access panel as described in section,
“ToRemove the Left-Side AccessPanel”on
page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
If you arereplacing a hard drive,see
“ToRemove a Hard Drive”on page 38.
Remove thenew HD from its antistatic packaging.
Caution – Handle the HD with care. Dropping or jarring the HD can cause damage.
Push the plasticlatch in the direction of the engravedarrow (away from the metal handle) until
the HD handle popsout.
1
2
3
4
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6
Removing and Installing a Hard Drive
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A40
Locate theHD assembly and HD cage guides.
You must install a boot drive in HD0, the top slot. Install a second HD in HD1, the second slot.
You can install up to four HDs. The third and fourth HD slots are designated as HD2 and HD3,
respectively.
Align the HD sothe drive is centered with the slot numbering on the HD cage. Be sure that the
labeled side of theHD faces upward and the handle hingeis on the left.
Slide the HD intothe HD cage until the metal locking handle begins toclose.
Note – Press on the plastic parts on either side of the metal locking handle to ensure that the
handle engages the HD cage.
Press the metal locking handle closed until it locks the HD intothe HD cage.
When correctly installed, the hard drive connector seats rmly into the storage backplane
connector.
Inspect the hard driveassembly to verify the followingitems:
■
The metal locking handleis fully closed.
■
The HD isseated in the backplane connector.
FIGURE 3–6 Installing a HardDrive
7
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9
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11
Removing and Installing a Hard Drive
Chapter 3 • Maintaining the Workstation 41
Close the workstationusing the procedure in the section, “Closingthe Workstationand
Preparing forOperation”on page 34
.
Converting From SATA to SAS
▼
To Install SAS Card Components
To replace the SATA drives with SAS drives, use the following procedure. You will need to
order a SAS installation kit that includes a SAS PCIe card, and SAS HDs.
Powero the system using the proceduredescribed in the section,
“ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel (see
“ToRemove the Left-Side AccessPanel”on page 31).
Remove theSATA HDs fromthe drive bay,using the procedure described in section,
“ToRemove
a Hard Drive”on page 38
.
Move theHD cables from the motherboard to theSAS card as follows:
Note – To ease the installation process, connect the cables to the SAS card before inserting the
card in the PCI slot.
a. Release the HD cablesfrom the tie-downs (two places).
b. Disconnect the SATA1(black connector) cable from the motherboard SATA1 connector, and
install it on PHY0of the SAS card.
c. Disconnect the SATA2 (blue connector) cable fromthe motherboard SATA2connector, and
install it on PHY1of the SAS card.
d. Disconnect the SATA3(green connector) cable from the motherboardSATA3 connector and
install it on PHY2of the SAS card.
e. Disconnect the SATA4 (red connector) cablefrom the motherboard SATA4connector and
install it on PHY3of the SAS card.
Locate thePCIe slot 5.
You must install the SAS card in slot 5. Slot 5 is the bottom slot (see
Figure 1–2 and Figure 1–3).
12
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3
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5
Converting From SATAto SAS
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A42
Using a No. 2 Phillips screwdriver, remove the chassis ller panel forthe slot from the internal
side of the workstationchassis back panel.
Retain the screw for the next step.
Insert the SAS card with attached cables into the PCIe slot 5, and securethe card with a screw
(see
Figure 3–7).
To keep the cablesout of the air ow,carefully secure them in the tie-downs.
Install the SAS drivesusing the procedures in the section,
“ToInstall a Hard Drive”on page 40.
FIGURE 3–7 Installing a SAS Card
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Converting From SATAto SAS
Chapter 3 • Maintaining the Workstation 43
If you arenished working, close the workstationusing the procedures in the section, “Closing
theWorkstation and Preparing for Operation”on page 34
.
If necessary,install a new operating system forthe new SAS conguration.
Refer to the
Sun Ultra 27 Workstation Linux and Solaris Operating System Installation Guide or
the
Sun Ultra 27 Workstation Windows Operating System Installation Guidelocated with the
workstation's document collection at:
http://docs.sun.com/
Replacing the Storage Backplane
This section describes how to remove and install the storage backplane. The hard drives
connect to the storage backplane. You must rst remove the hard drives to gain access the
backplane.
▼
To Replace the Storage Backplane
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
Remove theleft-side access panel using the procedure described in the section, “To Remove the
Left-Side AccessPanel”on page 31
.
Remove anyinstalled hard drives from theHD assembly using the procedure in thesection,
“To
Remove aHard Drive”on page 38
.
Set the hard drives aside in a safe location. After removal of the hard drives, the storage
backplane is accessible (see
Figure 3–8).
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3
Replacing the Storage Backplane
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A44
To remove the hard drive cage support bracket, completelyloosen the captive retaining screw
(see
Figure 3–9).
FIGURE 3–8 Location of the Storage Backplane
4
Replacing the Storage Backplane
Chapter 3 • Maintaining the Workstation 45
Pull the harddrive cage support bracket away fromthe back wall of the interior of the
workstation untilit stops against the support standos.
Push the topand bottom of the bracket towardthe front of the workstationuntil it is free from
the support standos.
Remove thebracket from the interior of the workstation.
Gently lay thesystem on its right side on a stable,nonslip surface.
Disconnect the powerconnector and theblack, blue, green, and red storageinterface
connectors.
Using a long(more than 6 inches) No. 2Phillips screwdriver,remove the ve screwssecuring the
storage backplane tothe threaded standos on the chassis (see
Figure 3–10).
Retain the screws.
FIGURE 3–9 Removing the Hard Drive Cage Support Bracket
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Replacing the Storage Backplane
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A46
Note – Do not attempt to remove the HD cage.
Remove thestorage backplane by lifting the top edge slightly upward(to allow the connectors
to clear the bottomof the hard drive cage) and pullingboard up through the storage cage.
FIGURE 3–10 Removing the Storage Backplane
11
Replacing the Storage Backplane
Chapter 3 • Maintaining the Workstation 47
Lowerthe new storage backplane into the hard drivecage connector end rst and ensure that
the connectors on the bottom edge of the board slip under the lower edge of the hard drive
cage.
Lay the storagebackplane board onto the threaded standos.
Align the screw holes in the board with the screw holes inthe threaded standos.
Fastenthe storage backplane to the threaded standosusing the ve mounting screws.
Connect the powerconnector and the black, blue, green, and red storage interface connectors
to the connectors onthe bottom edge of the storage backplane board.
Position thehard drive cage support bracket so that theedge of the bracket with the green
captive screwis facing down.
FIGURE 3–11 Installing the Storage Backplane
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15
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Replacing the Storage Backplane
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A48
Lowerthe bracket into the workstation chassisto the right of the four support bracket standos
(two on the bottomof the hard drive cage and twoon the bottom of the workstationchassis.
In this position the green captive screw does not line up with the screw hole in the back wall of
the chassis.
To slip the slotted openingsin the support bracket over the foursupport bracket standos,
move thebracket to the left.
You might need to apply slight upward pressure against the bottom of the hard drive cage.
When the bracket is in the correct position the green captive screw lines up with the screw hole
in the back wall of the chassis.
To secure the bracketto the interior of the workstation,tighten the green captive screw.
Install all harddrives into the hard drive cageusing the procedure in section,
“ToInstall a Hard
Drive”on page 40
.
Stand the workstationupright and close the workstation using theprocedure in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
FIGURE 3–12 Installing the HardDrive Cage Support Bracket
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22
Replacing the Storage Backplane
Chapter 3 • Maintaining the Workstation 49
Replacing the DVD Drive
▼
To Remove the DVD Drive
Remove anymedia in the DVD drive.
Powero the workstation using the procedurein the section,
“ToPower O theWorkstation”on
page 30
.
Remove theleft-side access panel using the procedure in the section,
“ToRemove the Left-Side
Access Panel”on page 31
.
Note – You do not need to remove the front bezel to remove the DVD drive.
Disconnect the cables fromthe back of the DVD drive (see Figure3–13).
Push the driveretaining lever tab up to releasethe retaining hooks (see
Figure 3–14).
FIGURE 3–13 Location of DVD Cables
1
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5
Replacing the DVD Drive
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A50
Slide the DVD driveout from the front of the chassis.
Install the new DVDdrive using the procedure described inthe section,
“ToInstall the DVD
Drive”on page 51
.
▼
To Install the DVD Drive
If necessary,do the following:
a. Powero the workstation (see
“ToPower O theWorkstation”on page 30).
b. Remove the left-side accesspanel (see
“ToRemove the Left-Side AccessPanel”on page 31).
Note – You do not need to remove the front bezel to install the DVD drive.
c. Remove theDVD drive (see “ToRemove the DVD Drive”on page 50).
Ensure that theDVD retaining lever is in the upwardor disengaged position.
This prevents the retaining hooks from blocking the DVD drive when inserted.
Insert the new DVD driveinto the vacant DVD housing from the frontof the workstation.
FIGURE 3–14 Removing the DVD Drive
6
7
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2
3
Replacing the DVD Drive
Chapter 3 • Maintaining the Workstation 51
Align the locking holes inthe side of the DVD drive with the slotted holes in the in the side of the
DVD housing.
When the DVD is properly aligned, the front edge of the DVD drive protrudes approximately
5/8 inch (127 mm) from the front of the machine .
To engage the retaining hooks and lock the DVD, pullrmly downward on the greenretaining
clip handle.
Pulling downward and locking the DVD produces a click sound.
Verifythat the drive is secured with the retaining hooks by pulling on the frontof the DVD.
FIGURE 3–15 Installing the DVDDrive
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Replacing the DVD Drive
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A52
Connect the SATA, power, and jumper cablesto the back of the DVD drive (seeFigure 3–13).
Refer to the cabling diagram in the service label on the side of the chassis for information about
correct cable routing.
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34
Removing and Installing DIMMs
This section contains instructions for removing and installing a dual inline memory module
(DIMM).
Caution – DIMMs are very sensitive to ESD.Be especially careful to follow ESD precautions
when changing DIMMs (see
“Observing Electrostatic Discharge (ESD) Precautions” on
page 31
).
▼
To Remove DIMMs
Powero the workstation using the proceduresdescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Identify the location fromwhich you will removea DIMM.
To remove a DIMM press down on the ejector leversat both ends of the DIMM socket (see
Figure 3–16).
This action ejects the DIMM from the socket.
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Chapter 3 • Maintaining the Workstation 53
Lift the DIMM and set it aside on an antistatic surface.
Choose the next step.
■
If you areinstalling a new DIMM, see the next section, “ToInstall DIMMs”on page 55.
■
If you arenished, close the workstation andprepare it for operation using the procedures
described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
Memory Population Rules
The workstation contains six DIMM slots divided into three channels (two slots per channel).
The slots are color-coded (three blue and three black) and are numbered from DIMM 0 (closest
to the CPU) to DIMM 5 (farthest from the CPU).
Populate the slots according to the following rules:
■
The workstation requires DDR3-1066/1333, unbuered, ECC DIMMs.
■
Supported sizes and frequencies: 1 GB and 2 GB 1066 MHz and 1333 MHz DIMMs (see the
Sun Ultra 27 Workstation Product Notes for supported hardware and other
workstation-related issues.)
Note – The DDR3 interface can support up to six DDR3–1066 DIMMs running at full speed.
■
DIMMs must be installed in groups of three except the single DIMM conguration.
■
Three 1333 MHz DIMMs will run at 1333 MHz. Six 1333 MHz DIMMs will run at 1066
MHz.
■
Populate DIMMs according to the supported memory congurations listed in the following
section.
FIGURE 3–16 Removing a DIMM
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Removing and Installing DIMMs
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A54
Supported Memory Congurations
The following is a list of supported memory congurations for the Sun Ultra 27 workstation.
Only these congurations in combination the supported DIMMs are valid:
■
One DIMM in slot 1
■
DIMMs in slots 1, 3, 5 only (black-colored slots only)
■
All DIMM slots populated
▼
To Install DIMMs
This procedure describes the correct procedure for installing DIMMs.
Review the following sections:
■
“Memory Population Rules ” on page 54
■
“Supported Memory Congurations” on page 55
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Identify the location intowhich you will install a DIMM.
Ensure that the locking tabs are rotated to the open position.
Align the DIMM withthe proper slot.
Note – Be sure to align the notch in the DIMM with the notch in the connector.
Press both ends of the DIMM downward intothe slot until both locking levers click into place
(see
Figure 3–17).
This action locks the DIMM in the slot.
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Removing and Installing DIMMs
Chapter 3 • Maintaining the Workstation 55
Ensure that bothlocking leversare in the fully upright and locked position.
Repeat the abovesteps for each DIMM that youwant to replace.
To close the system,perform the steps inthe section,
“Closing theWorkstation andPreparing
for Operation”on page 34
.
Boot the workstationand watch the boot messages on themonitor.
Note – The memory check shows the amount of the currently installed memory.
Watch the monitor for the prompt that instructs you to press F2 to enter the BIOS Setup utility.
When the BIOS promptappears press F2.
The BIOS Setup utility main menu appears.
Use the Memory Congurationscreen to verify that thetotal amount of memory installed in the
workstation isseen by the system.
Removing and Installing a PCIe2 x16 Card
This section describes how to remove and install a PCIe2 card.
Note – For information about how to remove and install a PCIe card, see “Removing and
Installing PCIe Cards” on page 64
.
FIGURE 3–17 Installing a DIMM
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Removing and Installing a PCIe2 x16 Card
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A56
▼
To Remove a PCIe2 x16 Card
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Remove anycables connected to the card.
Note – Some graphics cards require supplemental power, which is supplied by connecting an
auxiliary power cable directly from the power supply to the card.
If necessary,disconnect the supplemental power connector from the card.
Use a #2 screwdriver to remove the card retaining screw.
Pull gently upwardon the card while pressing therelease latch (see
Figure 3–18).
This combined action releases the card, allowing you to remove it from the workstation.
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Removing and Installing a PCIe2 x16 Card
Chapter 3 • Maintaining the Workstation 57
If you arereplacing the card, see “ToInstall a PCIe2 x16 Card”on page 58.
Install the back panelslot ller using the retaining screw.
Close the workstationand prepare for operation usingthe procedures in the section,
“Closing
theWorkstation and Preparing for Operation”on page 34
▼
To Install a PCIe2 x16 Card
Note – See “PCIe and PCI Expansion Slots” on page 108 for PCIe slot locations and
specications.
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
FIGURE 3–18 Removing a PCIe Graphics Card
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Removing and Installing a PCIe2 x16 Card
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A58
Gently lay thesystem on its right side on a stable,nonslip surface.
Refer to theservice label on theinside of the access panel or the section,
“PCIe and PCI
Expansion Slots”on page 108
, to help youchoose an empty card slot that is compatible with the
card that youare installing.
Use a #2screwdriver to removethe back panel slot ller bracket.
Position thePCIe2 x16 card in the selected slot. Ensurethat the notch in the connector on the
motherboard is alignedwith the notch in the connector of the cardand that the notch in the
end of the cardengages the retainer (see
Figure 3–21).
Press downon the card until it is completelyseated in the slot.
The card should sit evenly in the connector.
If you areinstalling a card (or cards) thatrequires supplemental power, see
“Adding
Supplemental Powerto PCIe2 Cards”on page 60
.
Secure the cardto the chassis using the retaining screw.
FIGURE 3–19 Installing a PCIeGraphics Card
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Removing and Installing a PCIe2 x16 Card
Chapter 3 • Maintaining the Workstation 59
Close the systemand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
Adding Supplemental Power to PCIe2 Cards
Note – Before adding supplemental power to PCIe2 cards, review PCIe and PCIe2 slot and
power specications (see
“PCIe and PCI Expansion Slots” on page 108).
This section contains the following procedures for adding supplemental power to PCIe2 cards
in single and dual card congurations:
■
“To Add Supplemental Power to a Single PCIe2 Card ” on page 60
■
“To Add Supplemental Power to Two PCIe2 Cards Using the Splitter Cable” on page 61
■
“To Add Supplemental Power to a Single PCIe2 Card Using the 8–Pin Adapter Cable” on
page 62
▼
To Add Supplemental Power to a Single PCIe2 Card
Use this procedure to add supplemental power to a single PCIe2 card (for example, Nvidia
Quad FX3800).
Locate the6–pin auxiliary powersupply cable with the connector labeledTo GFXCard or Splitter
and release thecable from the cable retainer.
If the splitter cable is attached to the connector, remove andretain the splitter.
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Adding Supplemental Power to PCIe2 Cards
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A60
Connect the 6–pin powersupply connector to the six pin connector onthe PCIe2 card.
Secure the cable inthe cable retainer.
▼
To Add Supplemental Power toTwo PCIe2 Cards Using
the Splitter Cable
Use this procedure to add supplemental power to two PCIe2 cards (for example, two Nvidia
Quad FX3800 cards).
You must have the auxiliary 6–pin splitter cable that was shipped with your workstation.
Note – The 6–pin splitter cable might be installed on the 6–pin auxiliary power cable.
Locate the6–pin auxiliary powersupply cable with the connector labeledTo GFXCard or Splitter
and release thecable from the cable retainer.
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Adding Supplemental Power to PCIe2 Cards
Chapter 3 • Maintaining the Workstation 61
If necessary,connect the 6–pin splitter cable to the 6–pinauxiliary power supplycable.
Connect the 6–pin connectors of the splitter cable to the 6–pin connectors onthe PCIe2 cards.
Secure the cable inthe cable retainer.
▼
To Add Supplemental Power to a Single PCIe2 Card
Using the 8–Pin Adapter Cable
Use this procedure to add supplemental power to a single PCIe2 card that requires the use of the
8–pin adapter cable (for example, Nvidia Quad FX5800).
You must have the auxiliary 8–pin to 6–pin adapter cable that was shipped with your
workstation.
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Adding Supplemental Power to PCIe2 Cards
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A62
Locate the6–pin auxiliary powersupply cable with the connector labeledTo GFXCard or Splitter
and release thecable from the cable retainer.
If the splitter cable is attached to the connector, remove andretain the splitter.
Attach the 6–pinconnector on theadapter cable to the 6–pin powersupply cable.
Attach the 8–pinconnector on theadapter cable to the 8–pin connector on thePCIe2 card.
Secure the cable inthe cable retainer.
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Adding Supplemental Power to PCIe2 Cards
Chapter 3 • Maintaining the Workstation 63
Removing and Installing PCIe Cards
This section contains procedures for removing and installing standard PCI cards.
Note – For information about how to remove and install PCIe2 x16 cards, see “Removing and
Installing a PCIe2 x16 Card” on page 56
.
▼
To Remove a PCIe Card
This procedure describes how to remove a typical PCIe card (including a host bus adapter).
Powero the workstation using the proceduredescribed in the section,
“ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Remove anycables connected to the card.
Use a #2 screwdriver to removethe PCIe card retainer screw.
To remove,pull the PCIe card upward (see
Figure 3–20).
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Removing and Installing PCIe Cards
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A64
Choose your nextstep:
■
If you arenot replacing the PCIe card, replacethe slot ller panel, close the workstation,and
prepare forservice using the procedures in the section,
“Closing theWorkstation and
Preparing forOperation”on page 34
.
■
If you arereplacing the card, followthe instructions in the section, “To Install aPCIe Card”on
page 65
.
▼
To Install a PCIe Card
Note – Any 64-bit PCI cards that you install will run in 32-bit mode.
FIGURE 3–20 Removing a PCIeCard
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Removing and Installing PCIe Cards
Chapter 3 • Maintaining the Workstation 65
Note – Refer to the service label on the inside of the access panel or the section, “PCIe and PCI
Expansion Slots” on page 108
, to help you choose an empty card slot that is compatible with the
card that you are installing.
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Use a #2screwdriver to removethe back panel bracket cover for the slot.
Position thecard over the selected slot and ensurethat the notch in the connector on the
motherboard aligns with the notch in the connector of the PCIe card.
Press downon the card until it is completelyseated in the slot.
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Removing and Installing PCIe Cards
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Secure the PCIe cardto the chassis back panel using the retainingscrew.
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34
Replacing the System Battery
The battery specications for the Sun Ultra 27 workstation are shown in Table 3–2.
TABLE3–2 Battery Specications
Specication Value
Voltage 3 VDC
Type CR 2032
FIGURE 3–21 Installing a PCI card
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Replacing the System Battery
Chapter 3 • Maintaining the Workstation 67
▼
To Replace the System Battery
Caution – Removal of the system battery erases all system-specic information saved in the
CMOS. Do not remove a good system battery without rst recording system information.
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Use the tipof a stylus or screwdriver to lift and quickly release the battery retaining latch.
This action causes the battery to eject from the battery holder.
Press the new battery with the positive sign (+) facing up intothe battery holder (see
Figure 3–23).
FIGURE 3–22 Removing the System Battery
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Replacing the System Battery
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A68
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
Replacing the System Fan
Caution – This workstation overheats without proper air ow through the chassis. Do not
operate the workstation without a fully operational system fan.
▼
To Replace the System Fan
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Locate thesystem fan on the back inside panel ofthe workstation.
Disconnect the system fan’spower connector from the SYS_FANconnector on themotherboard.
Release the fan’spower cord from thecable management strap.
On the interior backpanel of the workstation, lift the two fanbracket chassis retaining clips.
FIGURE 3–23 Installing the System Battery
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Replacing the System Fan
Chapter 3 • Maintaining the Workstation 69
Slide the fan assemblydown to release the four hooks on the back of the bracket from theholes
in the chassis (see
Figure 3–24).
Remove thefan from the chassis and note the orientationof the fan in the mounting bracket.
The fan is attached to a mounting bracket with four clips with the fan power cable nearest the
chassis mounting clips.
To remove the fan from the fan mounting bracket,release the four retaining clips and separate
the fan fromthe bracket.
To install the new fanin the mounting bracket, position the fan overthe bracket with the
protective grill facingaway from the bracketand the fan power cable positioned near thetwo
chassis retaining clips.
Line up the fourcorner pins in the bracket with the holes in the corners of the fan.
FIGURE 3–24 Removing the System Fan
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Replacing the System Fan
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A70
Press the fan into the bracket.
The four retaining clips secure the fan to the bracket.
Position thefan assembly against the interior chassis back panel withthe four hooks on the fan
bracket aligned withthe four mounting holes.
Press the fan against the back panel and slide the fan upwarduntil the chassis retaining clips
click into their lockedposition (see
Figure 3–25).
Route the fan’spower cord throughthe cable management strap near the top right cornerof the
motherboard.
Connect the fan cableto the SYS_FANconnector on the motherboard.
FIGURE 3–25 Installing the System Fan
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Replacing the System Fan
Chapter 3 • Maintaining the Workstation 71
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
Replacing the Power Supply
This section describes removing and installing the power supply.
▼
To Replace the Power Supply
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Unplug the ACpower cord from thesystem.
Gently lay thesystem on its right side on a stable,nonslip surface.
The power supply is located in the upper left corner of the interior of the chassis (see
Figure 3–26).
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Replacing the Power Supply
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A72
Disconnect the powerconnectors attachedto the motherboard, DVD drive,and storage
backplane.
For locations of the power suply connections, see
Figure 1–4.
While supporting the powersupply from the interior of the workstationchassis, unscrew the
four mounting screwson the back panel (see
Figure 3–27).
Retain the four screws.
Remove thepower supply from the interior ofthe system chassis.
FIGURE 3–26 Location of the PowerSupply
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Replacing the Power Supply
Chapter 3 • Maintaining the Workstation 73
Position thenew power supply against the internal backpanel and align the holes in the power
supply with the holesin back panel.
Secure the powersupply with the four screws.
FIGURE 3–27 Removing the Power Supply From the Chassis
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Replacing the Power Supply
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A74
Connect the powersupply cables to the connectors on the motherboard,the DVD drive, the
storage backplane, and the graphics card (optional).
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34
Replacing the I/O Board Assembly
The I/O board assembly sits beneath the DVD drive and contains the power switch, Power LED,
and external connectors for the front panel.
FIGURE 3–28 Installing the Power Supply
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Replacing the I/O Board Assembly
Chapter 3 • Maintaining the Workstation 75
▼
To Replace the I/O Board Assembly
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Remove thefront bezel using the procedure describedin the section,
“ToRemove the Front
Bezel”on page 33
.
Disconnect the audio cable (J1), theUSB cable (J5), the IEEE 1394 cable (J8), and the I/O cable
(J12) from the back sideof the I/O board.
Loosen the captivescrew that secures the I/O boardto the metal frame (see
Figure 3–29).
Push the I/Oboard assembly out the front of the chassis.
Slide the new I/Oboard assembly through the vacant I/O slot inthe front of the workstation.
FIGURE 3–29 Removing the I/O Board Assembly
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Replacing the I/O Board Assembly
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A76
Align the screw hole in the I/O board assembly with the captivegreen retaining screw and
tighten the captivescrew to secure the I/O board(see
Figure 3–30).
Connect the audio cable(J1), the USB cable(J5), the IEEE 1394cable (J8), and the I/O cable (J12)
from the backside of the I/o board.
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34
Replacing the System Cables
▼
To Replace the System Cables
The following system cables have a connector at each end and can be removed or installed by
the customer. All other cables are permanently attached to a system component at one end and
must be removed or replaced along with the component. See or the service label (located on the
left-side access panel) for connector locations.
FIGURE 3–30 Installing the I/O Board Assembly
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Replacing the System Cables
Chapter 3 • Maintaining the Workstation 77
Caution – Do not force connectors. Connectors are designed to t one way only. Forcing a
connection can cause shorting and component failure.
■
Front I/O board cables:
■
Audio cable
■
USB cable
■
IEEE 1394 cables
■
Power button/LED cable
■
HDD signal cable harness
Each cable connector on the motherboard is labeled to help you identify the cable to which it
should be connected.
Powero the workstation using the proceduredescribed in the section,
“ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Remove andreplace any cables that need tobe replaced.
As you install each cable, connect one end to the appropriate connector, then route the cable
through the cable management straps before connecting the second connector.
Ensure that allcable routing is correct and that all of the cable connectors are properly seated.
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34
Replacing the Heat Sink and CPU
Note – The CPU is a eld replaceable unit (FRU) and should be replaced only by trained eld
service technicians.
Required tools:
■
A long blade Phillips screwdriver (minimum six inches)
■
Antistatic wrist strap and mat
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Replacing the Heat Sink and CPU
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A78
Note – Before removing the CPU from the motherboard, create a backup le to preserve all
important data.
▼
To Remove the Heat Sink and CPU
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Disconnect the heat sink’s CPU fancable from its connector on the motherboard.
The CPU fan connector is labeled CPU_FAN.
Remove theheat sink assembly by alternately loosening (2-3 turns) the four captive screwsthat
secure the heatsink assembly to the motherboard. Continueloosening each screw until all the
screws areno longer securing the heat sink (see
Figure 3–31).
The heat sink assembly is also mounted to the top surface of the CPU by a layer of thermal
compound.
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Replacing the Heat Sink and CPU
Chapter 3 • Maintaining the Workstation 79
Grasp the heatsink by its plastic mounting bracket, and, while gently pulling upward, slowly
wiggle the assembly backand forth to break the adhesive seal ofthe thermal compound.
Remove theheat sink-fan assembly from the chassis.
Place the heatsink on its side and on a at surface to prevent the thermal compound from
contaminating other componentsand the work space.
Depress the CPU socket retainer lever and slightly pull thelever outward (away fromthe CPU) to
free the leverfrom its retaining clip (see
Figure 3–32).
When you have released the lever fromthe retaining clip, lift the leverto its fully open (upright)
position.
This action releases the pressure on the hinged CPU socket retainer. The top of the CPU has
some residual thermal compound.
Lift the unhinged side of the CPU socket retainer to its fully open(upright) position.
This action exposes the CPU. The CPU is mounted to a PCB that is keyed (notched) on two
opposite sides.
FIGURE 3–31 Removing the Heat Sink-Fan Assembly
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Replacing the Heat Sink and CPU
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A80
Grasp the notchededges of the CPU PCB and lift it out of the socket.
Set the CPU on an antistatic mat or surface.
Remove thenew CPU from the antistatic packaging.
Ensure that theCPU socket retainer lever and hingedsocket retainer are in the fully open
(upright) position (see
Figure 3–33).
Remove thenew CPU from its antistatic packaging.
The CPU is mounted on a PCB that is notched on two opposite sides.
Hold the CPU byits notched sides.
Position theCPU over the CPU socket so that the notches on the PCB align with thekeys on the
socket.
Caution – Irreparable damage to the motherboard can occur if downward force is applied to the
socket. Do not force the CPU into the socket.
Carefully set theCPU onto the socket.
When correctly positioned the CPU lies at in the socket, and the notches on the CPU are
aligned with the keys on the socket, restricting movement of the CPU within the socket.
FIGURE 3–32 Removing the CPU Fromthe Workstation
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Replacing the Heat Sink and CPU
Chapter 3 • Maintaining the Workstation 81
When the CPU ispositioned in the socket, lower the hinged socket retainer.
Lowerthe socket retainer lever, pressing it downward, and secure it underthe lever retaining
clip.
Do this step onlyif you are installing a new CPU.If you are installing a usedCPU, go to
Step 22.
a. Gently wipe the topof surface of the CPU, using the supplied alcohol wipe,and allow to dry.
The heat sink assembly has thermal compound pre- applied. Do not apply additional
thermal compound to the top of the CPU. The thermal compound on the heat sink is
protected by plastic cover.
b. Remove the plastic coverthat protects the thermal compound onthe bottom of the heat
sink assembly.
c. Go to
Step 23.
Do this step ifyou are installing an already-used CPU ontoa new motherboard. Otherwise, go to
Step 23.
a. Use an alcohol-soakedwipe to remove the thermalcompound from the top of the CPUand
the bottom of theheat sink.
b. Use the supplied syringe toapply approximately 0.5 ml of thermal compound in a star
pattern to the center of the top of the CPU.
Use the entire contents of the syringe.
c. Using the cleanedge of a plastic bag, spread thethermal compound until it covers thetop of
the CPU in athin, uniform layer.
FIGURE 3–33 Installing the CPU
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Replacing the Heat Sink and CPU
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A82
Caution – Do not use an unprotected nger to spread the thermal grease. The oil on your
nger will degrade the performance of the thermal grease.
Inspect the heat sink-fanassembly for dust and lint. Clean if necessary.
Carefully position theheat sink-fan assembly over the CPUso that the arrow on the toppoints
toward the front of the workstation.
Align the fourcaptive screws on the heat sinkassembly with the holes in the motherboard.
Lowerthe heat sink-fan assembly onto the topof the CPU, avoiding anyside-to-side movement.
See
Figure 3–34.
FIGURE 3–34 Installing the HeatSink-Fan Assembly
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Replacing the Heat Sink and CPU
Chapter 3 • Maintaining the Workstation 83
Caution – If you move the heat sink assembly too much during installation, the layer of thermal
grease might not be distributed evenly, leading to component damage.
Press downslightly on the top of the heat sink-fanassembly while alternately tightening (3–5
turns) each of thefour screws.
Continue doing this until the heat sink-fan assembly is secured to the motherboard and you can
no longer tighten the screws.
Caution – Irreparable damage can occur to the motherboard if you attempt to overtighten the
heat sink-fan assembly screws.
Connect the heat sink cable to the connector on the motherboard.
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
Replacing the Motherboard
The following sections describe how to remove and install the Sun Ultra 27 workstation system
motherboard.
Note – The motherboard is not a CRU and should be replaced only by trained eld service
technicians.
▼
To Remove the Motherboard
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Remove theleft-side access panel using the procedure described in the section,
“ToRemove the
Left-Side AccessPanel”on page 31
.
Gently lay thesystem on its right side on a stable,nonslip surface.
Remove thefan assembly using the procedure described inthe section,
“Replacing the System
Fan”on page 69
.
Remove anyPCIe cards installed on the motherboard (see
“Removing and Installing PCIe Cards”
on page 64
).
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Sun Ultra 27 Workstation Service Manual • June 2009, Revision A84
Remove theDIMMs from the motherboard using the procedurein the section, “To Remove
DIMMs”on page 53
.
Remove heatsink and CPU from the motherboard usingthe procedure in the section,
“To
Remove theHeat Sink and CPU”on page 79
.
Disconnect and label all cablesattached to the motherboard.
Remove theeight Phillips screws that fasten the motherboardto the chassis (see
Figure 3–35).
Lift the motherboard awayfrom the chassis.
▼
Installing the Motherboard
Caution – Observe proper antistatic precautions when handling a new motherboard.
FIGURE 3–35 Removing the Eight MotherboardScrews
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Replacing the Motherboard
Chapter 3 • Maintaining the Workstation 85
Remove thenew motherboard from its protective antistaticpackaging.
Position themotherboard so that the back panel I/O connectors(audio and USB ports) are on
the upper left.
Place the motherboardin the chassis on top of the standos.
Slide the motherboard toward the chassis back panel until theI/O ports on the upperleft side of
the motherboard engage the opening in the chassis back panel and the screwholes in the
motherboard align with the screw holes in the standos.
The screw holes must align.
Secure the motherboardto the chassis using the nine Phillips-head screws(see
Figure 3–36).
Connect the systemcables to the motherboard.
Install the systemfan using the procedure described in thesection,
“Replacing the SystemFan”
on page 69
.
FIGURE 3–36 Installing the Motherboard
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Sun Ultra 27 Workstation Service Manual • June 2009, Revision A86
Install the CPU andheat sink using the procedure described in the section, “Replacing the Heat
Sink and CPU”on page 78
.
Install the DIMMs usingthe procedure described in the section,
“ToInstall DIMMs”on page 55.
Install any PCIecards using the procedures described in the sections:
■
“ToInstall a PCIe Card”on page 65
■
“ToInstall a PCIe2 x16 Card”on page 58
Verifythat all system components are securely installed or connected.
Close the workstationand prepare for operation usingthe procedures described in the section,
“Closing theWorkstation andPreparing for Operation”on page 34.
Updating the BIOS and Accessing the BIOS Setup Utility
Refer to the Sun Ultra 27 Workstation Product Notes for information on BIOS updates.
▼
To Update the BIOS
Powero the workstation using the proceduredescribed in the section, “ToPower O the
Workstation”on page 30
.
Access theBIOS using the procedure in the section,
“ToAccess the BIOS Setup Utility”on
page 88
.
Record anyBIOS settings that might have beenchanged from the default value for your
environment.
Note – Flashing the BIOS restores all settings to the default values.
Press theEsc key to exit the BIOS Setup utility without saving.
Download the latestSun Ultra 27 workstation Tools and DriversDVD ISO image from the Sun
web site:
http://www.sun.com/downloads
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Chapter 3 • Maintaining the Workstation 87
Caution – Ensure that you download the ISO image for the Sun Ultra 27 workstation.
Burn the image toa DVD.
Insert the DVD into the DVDdrive and reboot the workstation.
The workstation boots from the DVD and a menu appears.
Choose the option toash the BIOS (option 2).
Respond to the prompts,and then wait until the BIOS updateis complete.
Access theBIOS Setup utility using the procedure described inthe section,
“Updating the BIOS
and Accessingthe BIOS Setup Utility” on page87.
When the workstationreboots, remove theToolsand Drivers DVD from the DVDdrive.
▼
To Access the BIOS Setup Utility
The BIOS Setup utility enables you to customize the workstation for your local environment.
Access the BIOS Setup utility after the following situations:
Caution – Be careful when making changes to the system BIOS, as some changes can cause your
system to malfunction.
■
Performing a BIOS update
■
Adding or removing a system component
■
Replacing the system battery
Reboot the system.
Watch the monitor for the prompt to press the F2 key to access the BIOS.
When the BIOS accessprompt appears, press the F2key.
The BIOS Setup screen appears.
Use the arrowkeys to access thevarious screens.
Press theF10 key to save changes andexit or the Esc key to exit without saving.
The system reboots.
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Sun Ultra 27 Workstation Service Manual • June 2009, Revision A88
Running Diagnostics
The Pc-Check diagnostics software detects and tests motherboard components, ports, slots, and
installed components on the Sun Ultra 27 workstation. Pc-Check is included on the Sun Ultra
27 workstation Tools and Drivers DVD.
If you encounter a hardware-related error message (such as a memory error or hard disk error)
on your Sun Ultra 27 workstation, run one of the following tests:
■
Advanced Diagnostics Test: Specic hardware component tests
■
Immediate Burn In Test: Sun-supplied diagnostic scripts for the Sun Ultra 27 workstation
The following sections describe how to start and use the diagnostics, and provide detailed
descriptions of menu items and tests.
■
“Understanding the Diagnostic Partition” on page 89
■
“System Information Menu” on page 91
■
“Advanced Diagnostics” on page 92
■
“Immediate Burn In Testing” on page 95
■
“Deferred Burn In Testing” on page 97
■
“Create Diagnostic Partition Option” on page 98
■
“Show Results Summary” on page 103
■
“Print Results Report” on page 105
■
“About Pc-Check” on page 105
■
“Exit to DOS” on page 105
Understanding the Diagnostic Partition
A diagnostic partition is required for the test scripts to write their log les. Without a diagnostic
partition, the only output is the display on the diagnostic screens.
The diagnostic partition is preinstalled on the Sun Ultra 27 workstation. You do not need to
reinstall the diagnostic partition unless you removed it.
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89
If you removed the diagnostic partition, you can re-create it using the Create Diagnostic
Partition option on the Tools and Drivers DVD. See
“Create Diagnostic Partition Option” on
page 98
for instructions.
▼
To Start Pc-Check Diagnostics
Prerequisites
■
Your workstation must be running a Sun-supported OS. For a list of supported operating
systems, see the
Sun Ultra 27 Workstation Product Notes.
■
You must access and execute Pc-Check from the Sun Ultra 27 workstation Tools and
Drivers DVD.
Insert the Sun Ultra 27 workstationTools and Drivers DVDinto your DVD drive, andreboot the
system.
The system boots to the Sun Ultra 27 workstation Tools and Drivers DVD main menu.
Type1 to run the Hardware Diagnostics Software.
The system information loads, the Diagnostics main menu opens, and the following menu
options appear:
■
System Information Menu
■
Advanced Diagnostics Tests
■
Immediate Burn In Testing
■
Deferred Burn In Testing
■
Create Diagnostic Partition
■
Show Results Summary
■
Print Results Report
■
About Pc-Check
■
Exit to DOS
The entries in the Diagnostics main menu are described in the following sections of this
chapter.
■
To test a specic hardware component, choose Advanced Diagnostics Tests.
■
To run one of the Sun-supplied test scripts, choose Immediate Burn In Testing.
Navigation instructions are shown at the bottom of each screen.
■
Use the keyboard’s arrow keys to navigate through menus.
■
Press the Enter key to choose a menu option.
■
Press the Escape key to exit a menu (or submenu).
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Sun Ultra 27 Workstation Service Manual • June 2009, Revision A90
System Information Menu
Table 4–1 describes each option in the System Information menu.
TABLE 4–1 System Information Menu Options
Option Description
System Overview Includes basic information about your system, motherboard,
BIOS, processor, memory cache, drives, video, modem, network,
buses, and ports.
Hardware ID Image Enables you to create a document showing information about
your system, including comparisons between the updates and the
newest versions of your system. XML is the format used to create
and display this information, although you can also choose a text
format (.txt) as well.
System Management Information Provides information obtained from the system about the BIOS
type, system, motherboard, enclosure, processors, memory
modules, cache, slots, system event log, memory array, memory
devices, memory device mapped addresses, and system boot.
PCI Bus Information Includes details about specic devices from pci-cong space
within the system, similar to the System Management
Information section.
IDE Bus Information Shows the master-slave devices on the primary and secondary
IDE controllers.
PCMCIA/CardBus Info Not relevant to the Sun Ultra 27 workstation.
Interrupt Vectors Details device interrupt vector information.
IRQ Information Shows hardware interrupt assignments.
Device Drivers Shows device drivers loaded under Open DOS.
APM Information Teststhe Advanced Power Management (APM) capabilities of the
system. You can choose to change the power state, view the power
status, indicate CPU usage, get a PM event, or change the
interface mode.
I/O Port Browser Shows the I/O port assignment for the hardware devices on the
system.
Memory Browser Enables you to view the mapped memory for the entire system.
Sector Browser Reads sector information from the hard disks and DVD disks
sector by sector.
CPU Frequency Monitor Tests the processor speed.
System Information Menu
Chapter 4 • Running Diagnostics 91
TABLE 4–1 System Information Menu Options (Continued)
Option Description
CMOS RAM Utilities Shows the CMOS settings of the system.
SCSI Utilities Not applicable to the Sun Ultra 27 workstation.
Text File Editor Opens a text editor.
Start-Up Options Enables you to set up options for diagnostics testing.
Advanced Diagnostics
Table 4–2 gives the name and a brief description of each option in the Advanced Diagnostics
Tests menu.
TABLE 4–2 Advanced Diagnostics Tests Menu Options
Option Description
Processor Details information about the processor and includes a Processor
Tests menu to test the processor on the system.
Memory Details information about the memory and includes a Memory
Tests menu to test the memory on the system.
Also lists each type of memory in the system, such as system,
cache, or video memory.
Motherboard Details information about the motherboard and includes a
Motherboard Tests menu to test the motherboard on the system.
Diskettes Not applicable to the Sun Ultra 27 workstation.
Hard Disks Details information about the hard disk and includes a Hard Disk
Tests menu to test hard disks on the system. Refer to , for detailed
information about testing hard disks and script information.
CD-ROM/DVD Includes a CD-ROM/DVDmenu to test DVD devices on the
system.
ATAPIDevices Not applicable to the Sun Ultra 27 workstation.
Serial Ports Not applicable to the Sun Ultra 27 workstation.
Parallel Ports Not applicable to the Sun Ultra 27 workstation.
Modems Not applicable to the Sun Ultra 27 workstation.
ATA Includes an ATA test menu.
Advanced Diagnostics
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A92
TABLE 4–2 Advanced Diagnostics Tests Menu Options (Continued)
Option Description
USB Details information about the USB devices on the system and
includes a USB Tests menu to test the USB.
FireWire Details information about FireWire devices and includes a
FireWire Tests menu.
Network Performs network register controller tests.
Keyboard Includes a Keyboard Test menu with options for performing
dierent tests on the keyboard.
Mouse Details information about the mouse and includes a menu to test
the mouse on the system.
Joystick Details information about a third-party joystick (not available
from Sun) and includes a menu to test the joystick.
Audio Details information about the audio devices on the system and
includes an AudioTests menu to test audio device information. A
PCI audio card is required to run this test.
Video Details information about the video card. Initially, the monitor
might icker, but then it displays a Video Test Options menu that
enables you to perform various video tests.
Printers Not applicable to the Sun Ultra 27 workstation.
Firmware - ACPI Details information about Advanced Congurable Power
Interface (ACPI) and includes an ACPI Tests menu to test ACPI.
TABLE 4–3 Parameters for the HD Tests
Option Description
Media Test Settings Enables you to select the test time duration, the percentage of the
hard disk to test, and the sectors to be tested on the hard disk.
Device Test Settings Enables you to select the test time durations of the devices and the
test level.
Number of Retries Enables you to select the number of times to retry testing a device
before terminating the test.
Maximum Errors Enables you to select the number of errors allowed before
terminating the test.
Check SMART First SMART stands for Smart MonitoringAnalysis Reporting Test.
SMART-enabled drives provide predictive failure analysis and
diagnostic information.
HPA Protection HPA stands for Host Protected Area.
Advanced Diagnostics
Chapter 4 • Running Diagnostics 93
TABLE 4–3 Parameters for the HD Tests (Continued)
Option Description
Exit Exits the menu.
▼
ToTest Hard Drives
This test performs extensive testing on system hard drives.
From the Diagnostics main menu, choose Advanced DiagnosticsTests.
The Advanced Diagnostics menu appears.
From the Advanced Diagnostics menu, choose HardDisks.
The Select Drive menu appears.
From the Select Drive menu,choose the hard disk you aretesting.
The Hard Disk Diagnostics window opens, showing both the information for the hard disk you
selected and the Hard Disk Tests menu.
The Hard Disk Tests menu displays the following options:
■
Select Drive
■
Test Settings
■
ReadTest
■
ReadVerify Test
■
Non-DestructiveWrite Test
■
DestructiveWrite Test
■
Mechanics StressTest
■
Internal CacheTest
■
View ErrorLog
■
Utilities Menu
■
Exit
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Sun Ultra 27 Workstation Service Manual • June 2009, Revision A94
The Hard Disk Tests perform diagnostics on both the media and the device. The media
diagnostic options are the Read Test, the Read Verify Test, the Non-Destructive Write Test, and
the Destructive Write Test. These tests are relevant to testing the media associated with the HD
hardware, such as the physical disk.
Caution – Running the Destructive Write Test destroys any data that is on the HD.
The device diagnostic options include the Mechanics Stress Test and the Internal Cache Test.
These tests are relevant to testing nonmedia-related devices associated with the HD hardware,
such as the head and internal cache.
If errors occur during diagnostic testing, the errors are written to the error log. You can
examine the error log using the View Error Log option.
As well as choosing any of these tests, you can also dene several test parameters. You can
change the parameters within the Test Settings option. (table) gives the options within Test
Settings.
Immediate Burn In Testing
The Immediate Burn In Testing option enables you to run Burn In test scripts on your
workstation. Three scripts are provided for testing your system:
■
quick.tst – This script performs a non-detailed test of all hardware components, including
those components that require user input, as well as a more in-depth memory test. You
must interact with the Pc-Check software to progress through these interactive tests. These
interactive tests cannot be run unattended and do not contain any “timeout” facilities. The
interactive tests will wait until you provide the correct input.
■
noinput.tst – The script performs a non-detailed test of most hardware components,
excluding those components that require user input (keyboard, mouse, sound, video). This
test does not require user input.
■
full.tst – This script performs the most detailed and comprehensive test on all hardware
components, including those components that require user input. This script contains a
more in-depth memory test than quick.tst, as well as external port tests (which might
require loopback connectors). You must interact with the test utility to progress through
these interactive tests.
Tip – Each of these scripts tests the operating status of your entire system. If you want to test
only a certain percentage of your system’s hard drives, see
“To Test Hard Drives” on page 94
for information about how to change the test options.
Immediate Burn In Testing
Chapter 4 • Running Diagnostics 95
When you select the Immediate Burn In Testing menu option, the Continuous Burn In Testing
window appears. The window includes the list of options shown in
Table 4–4 for running the
tests. When a quick.tst , noinput.tst,orfull.tst script is loaded, the defaults indicated in
the third column are automatically loaded.
TABLE 4–4 Continuous Burn In Testing Options
Option Default – General
Default Using quick.tst, noinput.tst, or
full.tst Script All Possible Choices
Pass Control Overall Time Overall Passes Individual Passes, Overall Passes, or
Overall Time
Duration 01:00 1 Type any number to choose the time
duration of the test
Script File N/A quick.tst , noinput.tst,or
full.tst
quick.tst, noinput.tst,or
full.tst
Report File None None User-dened
Journal File None D:\noinput.jrl, D:\quick.jrl, or
D:\full.jrl
User-dened
Journal Options Failed Tests All Tests, Absent Devices, and Test
Summary
Failed Tests, All Tests, Absent
Devices, and Test Summary
Pause on Error N N Y or N
Screen Display Control Panel Control Panel Control Panel or Running Tests
POST Card N N Y or N
Beep Codes N N Y or N
Maximum Fails Disabled Disabled 1-9999
▼
To Perform Immediate Burn-In Testing
Perform script-based burn-in tests using one of the provided scripts or one of your own scripts.
From the main menu, choose Immediate Burn InTesting.
The top portion of the window lists the options described in
Table 4–4, and the bottom portion
of the window lists the following Burn In testing menu options:
■
Load Burn InScript
Type one of the following:
quick.tst, noinput.tst,orfull.tst
If you created and saved your own script, type d:\testname.tst
●
Immediate Burn In Testing
Sun Ultra 27 Workstation Service Manual • June 2009, Revision A96
where testname is the name of the script that you created.
■
Save BurnIn Script
To save a Burn In script that you created, type d:\testname.tst
where testname is the name of the script that you created.
■
Change Options
Opens the Burn In Options menu, which enables you to modify the various options listed in
Table 4–4 for the currently loaded test script.
■
Select Tests
Opens a listing of the tests available for your workstation conguration and the currently
loaded test script.
■
Perform Burn InTests
Starts to run the currently loaded Burn In test script.
Deferred Burn In Testing
▼
To Perform Deferred Burn-In Testing
Use the Deferred Burn In Testing option to create and save your own scripts to run at a later
time.
From the main menu, choose Deferred Burn InTesting.
The top portion of the window lists the options described in
Table 4–4, and the bottom portion
of the window lists the following Burn In menu options:
■
Load Burn InScript
Type one of the following:
quick.tst, noinput.tst,orfull.tst
If you created and saved your own script, type d:\testname.tst
where testname is the name that you created.
■
Save BurnIn Script
To save a Burn In script that you created, type d:\testname.tst
where testname is the name of the script that you created.
●
Deferred Burn In Testing
Chapter 4 • Running Diagnostics 97
■
Change Options
Opens the Burn In Options menu, which enables you to modify the various options listed in
Table 4–4 for the currently loaded test script.
■
Select Tests
Opens a listing of all of the possible types of tests available for you to run for the currently
loaded test script.
Create Diagnostic Partition Option
The diagnostic partition is preinstalled on the Sun Ultra 27 workstation. You need to reinstall
the diagnostic partition only if you reformatted your hard drive. Using the Erase Primary Boot
Hard Disk utility on the Tools and Drivers DVD preserves the diagnostic partition (see the
Sun
Ultra 27 Workstation Linux and Solaris Operating System Installation Guide
).
The Create Diagnostic Partition option installs a diagnostic partition on the rst bootable disk
seen by the workstation. The rst bootable disk is on the primary or master storage (for
example, SATA) device.
The following sections explain how to create and access the diagnostic partition on the Sun
Ultra 27 workstation:
■
“To Add a Diagnostic Partition to the First Bootable Disk” on page 98
■
“To Create a Log File on the Diagnostic Partition” on page 99
■
“To Access the Diagnostic Partition Under Red Hat Linux” on page 100
■
“To Access the Diagnostic Partition Under the Solaris 10 OS” on page 102
■
“To Access the Diagnostic Partition on a Windows System” on page 103
▼
To Add a Diagnostic Partition to the First Bootable
Disk
From the boot loader, Pc-Check can view only the rst or second hard disk on the system. The
software automatically installs the diagnostic partition on the rst bootable disk. To add the
diagnostic partition on the rst bootable disk:
Insert the Tools and Drivers DVD into the DVDdrive.
Reboot the workstation.
The workstation boots from the DVD drive.
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Sun Ultra 27 Workstation Service Manual • June 2009, Revision A98
Note – If the workstation does not boot from the DVD drive, access the BIOS Setup Utility and
make the DVD drive the primary boot device.
At theToolsand Drivers DVD main menu, type 1 torun Hardware Diagnostics.
The Hardware Diagnostics menu appears.
From the main menu, choose Create Diagnostic Partition.
■
If the rst bootabledisk is clear of partitions, the Sun Microsystems PartitioningUtility
window appears.It states
“Your primary hard disk is not partitioned. Would you like to partition it now?”
■
Select Yes, and press the Enter key.
A window appears stating:
“Partitioning complete. Your machine will now be restarted.”
■
If the rst bootabledisk is not clear of partitions, a window appears statingthat the software
is unable to createa hardware diagnostic partition because thereare already partitions on
the disk.
If this happens, repeat this procedure after you remove the partitions as described in the
section,
“To Erase the Currently Installed OS” in Sun Ultra 27 Workstation Linux and
Solaris Operating System Installation Guide or in the section, Chapter 4, “Preparing Disks
for the Operating System,” in Sun Ultra 27 Workstation Windows Operating System
Installation Guide
.
Press the Enter key to reboot your workstation.
▼
To Create a Log File on the Diagnostic Partition
All the scripts that are loadable with the hardware diagnostics software are predened with
logging to the diagnostic partition enabled. The names of log les correspond to the name of the
script. For example, a script named noinput.tst creates a log le named noinput.jrl.
The following instructions show an example of how to create and access a log le on the
diagnostic partition for the noinput.tst script.
Insert the Tools and Drivers DVD into the DVDdrive.
Reboot the workstation.
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Chapter 4 • Running Diagnostics 99
From the Toolsand Drivers DVD main menu,choose 1 to run the Hardware Diagnostics software.
The Hardware Diagnostics menu appears.
From the Hardware Diagnostics main menu, choose ImmediateBurn In Testing.
Select Load Burn In Script.
Do one of thefollowing actions:
■
Typenoinput.tst and press the Enter key.
■
If you areusing a test you createdyourself, type d:\testname.tst inthe Load Burn In Script
eld. wheretestname is the name of the test youcreated.
Select Perform Burn InTeststo run the script.
When the testsare complete, press the Escapekey to exit the Display Resultswindow.
Select Exit to DOS and pressthe Enter key.
At the DOSprompt, type the following:
C:> d:
Typethe following to list the contentsof the diagnostic partition.
D:> dir
The noinput.jrl log appears.
▼
To Access the Diagnostic Partition Under Red Hat
Linux
Remove theToolsand Drivers DVD from the DVDdrive.
Reboot the workstationand start the Red Hat Linux OS.
Log in assuperuser.
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