Sun Microsystems Secure Global Desktop 4.5 User Manual

Sun Secure Global Desktop 4.5

User Guide

Sun Microsystems, Inc. www.sun.com

Part No. 820-6690-10 April 2009, Revision 01

Submit comments about this document at: http://docs.sun.com/app/docs/form/comments

Copyright 2007-2009Sun Microsystems,Inc., 4150Network Circle, SantaClara, California95054, U.S.A.All rightsreserved. Sun Microsystems,Inc. hasintellectual property rightsrelating totechnology thatis describedin thisdocument. Inparticular, andwithout

limitation, theseintellectual propertyrights may include one ormore ofthe U.S.patents listedat http://www.sun.com/patents and oneor more additionalpatents orpending patentapplications inthe U.S.and inother countries.

U.S. GovernmentRights -Commercial software. Governmentusers aresubject tothe SunMicrosystems, Inc. standardlicense agreementand applicable provisionsof theFAR andits supplements.

This distributionmay includematerials developedby thirdparties. Parts ofthe productmay bederived from BerkeleyBSD systems,licensed fromthe Universityof California.UNIX isa registered trademarkin

the U.S.and inother countries,exclusively licensedthrough X/OpenCompany, Ltd. Sun, SunMicrosystems, theSun logo,Solaris, Java,and JavaScriptaretrademarks orregistered trademarksof SunMicrosystems, Inc. or its

subsidiaries inthe UnitedStates andother countries. All SPARCtrademarks areused underlicense andare trademarks or registered trademarksof SPARCInternational, Inc.in theU.S. andin other

countries. Productsbearing SPARCtrademarks are basedupon anarchitecture developed by Sun Microsystems,Inc. Adobe isthe registered trademarkof AdobeSystems, Incorporated. Products covered byand informationcontained inthis servicemanual arecontrolled by U.S. Export Controllaws andmay besubject tothe

export orimport lawsin othercountries. Nuclear, missile, chemicalbiological weaponsor nuclearmaritime enduses orend users,whether direct orindirect, are strictlyprohibited. Exportor reexport tocountries subjectto U.S.embargo orto entitiesidentiﬁed onU.S. exportexclusion lists, including,but notlimited to,the deniedpersons andspecially designatednationals listsis strictlyprohibited.

DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANYIMPLIED WARRANTY OFMERCHANTABILITY, FITNESSFOR A PARTICULAR PURPOSEOR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

Copyright 2007-2009Sun Microsystems,Inc., 4150Network Circle, SantaClara, Californie95054, États-Unis.Tous droitsréservés. Sun Microsystems,Inc. détientles droits depropriété intellectuelsrelatifs à la technologie incorporée dans le produit quiest décritdans ce

document. Enparticulier,et cesans limitation,ces droits depropriété intellectuellepeuvent inclure unou plusdes brevetsaméricains listésà l’adresse http://www.sun.com/patents etun oules brevetssupplémentaires oules applicationsde brevet enattente auxEtats -Unis etdans les autres pays.

Cette distributionpeut comprendre descomposants développéspar destierces parties. Des partiesde ceproduit pourront êtredérivées dessystèmes BerkeleyBSD licenciéspar l’Universitéde Californie.UNIX estune marque

déposée auxEtats-Unis etdans d’autrespays etlicenciée exclusivementpar X/OpenCompany, Ltd. Sun, SunMicrosystems, lelogo Sun,Solaris, Java,et JavaScriptsont desmarquesdéposées ouenregistrées deSun Microsystems,Inc. ouses

ﬁliales auxEtats-Unis etdans d’autrespays. Toutes lesmarques SPARC sont utilisées sous licence et sont des marques defabrique oudes marquesdéposées deSPARC International,Inc.

aux Etats-Uniset dansd’autres pays.Les produits portantles marquesSPARC sont baséssur unearchitecture développéepar Sun Microsystems, Inc.

Adobe estune marqueenregistrée de Adobe Systems, Incorporated. Les produitsqui fontl’objet dece manueld’entretienet lesinformations qu’ilcontient sontregis parla legislationamericaine enmatiere de

controle desexportations etpeuvent etre soumisau droitd’autres pays dans le domaine des exportations et importations.Les utilisations ﬁnales, ouutilisateurs ﬁnaux,pour desarmes nucleaires,des missiles,des armesbiologiques etchimiques oudu nucleaire maritime, directement ouindirectement, sont strictement interdites. Lesexportations oureexportations versdes payssous embargo desEtats-Unis, ou vers desentites ﬁgurantsur leslistes d’exclusiond’exportation americaines,y compris,mais demaniere nonexclusive, laliste depersonnes qui font objetd’un ordre dene pasparticiper,d’une facondirecte ou indirecte,aux exportationsdes produitsou desservices quisont regipar la legislation americaineen matierede controle desexportations etla listede ressortissantsspeciﬁquement designes,sont rigoureusement interdites.

LA DOCUMENTATION ESTFOURNIE "ENL’ÉTAT" ET TOUTESAUTRES CONDITIONS,DÉCLARATIONS ETGARANTIES EXPRESSES OU TACITES SONT FORMELLEMENTEXCLUES DANSLA LIMITEDE LALOI APPLICABLE,Y COMPRISNOTAMMENTTOUTE GARANTIE IMPLICITERELATIVEÀ LAQUALITÉ MARCHANDE,À L’APTITUDE À UNEUTILISATION PARTICULIÈRE OUÀ L’ABSENCEDE CONTREFAÇON.

Please

Recycle

Preface vii

1. Using Sun Secure Global Desktop 1

Logging In 1

User Names and Passwords 1

▼ How to Log In to SGD 2

Potentially Unsafe Connection Message 5

▼ How To Deal With a Potentially Unsafe Connection Message 6

The SGD Webtop 6

Menu Bar 7

Applications Area 8

Printing Area 8

Information Area 8

User Name 8

Secure Connection Status 9

Using Applications 9

Running Applications 9

Number of Instances of an Application 10

What If I Get an Error Message When Starting an Application? 11

Suspending and Resuming Applications 11

iii

Session Toolbars for Controlling an Application 11

Resumability Settings for Applications 12

Do I Lose My Work If I Close My Browser? 13

Changing the Way an Application is Displayed 13

Copying Information Between Applications 14

Running Applications Using a Different User Name and Password 14

Using a Single-Button Apple Macintosh Mouse 15

Printing 15

Managing Your Print Jobs 15

Printing From UNIX Platform Applications 16

Printing from UNIX Platform Applications to UNIX, Linux, or Mac OS X

Platform Computers 16

Printing from UNIX Platform Applications to a Windows Computer 17

Printing From Windows Applications 17

Printing from Windows Applications to UNIX, Linux, or Mac OS X

Platform Computers 18

Printing from Windows Applications to a Windows Computer 18

PDF Printing 19

Using PDF Printing 19

Printing Troubleshooting 20

Changing Your Settings 20

Client Settings 21

Editing Profiles 21

Application Groups 21

▼ How To Create a Group 22

Using SGD From Your Desktop Start or Launch Menu 23

▼ How to Add SGD to Your Desktop Start or Launch Menu 24

Working With the Start or Launch Menu 24

Logging In 25

iv Sun Secure Global Desktop 4.5 User Guide • April 2009

Displaying a Webtop 25

Running Applications 26

Printing 26

Using Application Groups 26

Using My Desktop 26

Logging Out 27

Logging Out of the SGD Webtop 27

Logging Out Using the Start or Launch Menu 27

A. Installing the SGD Client Manually 29

Installing the SGD Client 29

▼ How to Install the SGD Client Manually on Microsoft Windows

Platforms 30

▼ How to Install the SGD Client Manually on Solaris OS and Linux

Platforms 31

Logging In Using the SGD Client 32

▼ How to Configure the SGD Client 32

B. Advanced Configuration 35

Client Settings 35

Changing the Login Page URL 36

Changing the Language 36

Changing Proxy Settings 36

Specifying an Alternative PDF Viewer 36

Printing 37

Configuring Your Client Printers 37

Accessing the Drives on Your Computer 38

C. Profile Settings 39

Description of Profile Settings 39

Configuring Integrated Mode Operation 41

Contents v

Glossary 43

Index 47

vi Sun Secure Global Desktop 4.5 User Guide • April 2009

Preface

The Sun Secure Global Desktop 4.5 User Guide provides an introduction to using Sun Secure Global Desktop software (SGD). The manual provides information on how you can use SGD to run applications. This document is intended for both new and existing users of SGD.

How This Book Is Organized

Chapter 1 describes how to use SGD to run applications from your computer.

Appendix A describes how to install the SGD Client manually on your computer.

Appendix B discusses configuration settings for advanced users of SGD.

Appendix C describes the available profile settings.

A Glossary of words and phrases and their definitions is also included.

Using Sun Secure Global Desktop

Sun Secure Global Desktop software (SGD) provides you with secure, remote access to desktop applications running on application servers.

You can be writing a report on a computer in the office, administering UNIX platform servers on your PC at home, or checking stock databases with a laptop on the train, SGD enables you do all this.

SGD also enables you to run applications over a secure network connection to safeguard corporate and private data.

With SGD, you access all the applications that you can run from a single place, the webtop.

To access a webtop, all you need is a browser with Java™ technology enabled.

This manual guides you through the basics of using SGD. It describes how to log in and log out of the software, as well as how you can use SGD to run applications.

Logging In

This section describes how to log in to SGD and display the SGD webtop.

User Names and Passwords

When you use SGD, you need to know your user name and password for the following servers:

■ The SGD server

■ The application servers that run your applications

The following table describes the user names and passwords you might require when using SGD.

User Name and Password Description

SGD server When you log in to SGD, you need to type a user name and

password so that the SGD server knows who you are and can display your webtop. You do not need to type this password again until the next time you log in to SGD.

You might also be able to log in to SGD anonymously, that is, without typing a user name and password.

Application servers When you start an application, you might need to supply a

password for the application server that runs it. The SGD server can remember these passwords, so you do not need to type them every time. Use the Save This Password option, if available, when you type your user name and password.

If you want to use a different user name and password to run an application, you can force SGD to prompt you.

▼ How to Log In to SGD

Before you log in to SGD, ensure that the following requirements are met:

■ JavaScript™ software is enabled in your browser

■ Java technology is enabled in your browser

Note – If Java technology is not enabled in your browser, you can download the

SGD Client program to your computer. See “Installing the SGD Client” on page 29 for more details.

■ You have a user name and password for the SGD server. Contact your SGD

Administrator if you do not know your user name and password.

■ You know the login Uniform Resource Locator (URL) for the SGD server. Contact

your SGD Administrator if you do not know the URL for the SGD login page.

1. Using your browser, go to the SGD login URL.

The SGD login URL is usually http://server.example.com/sgd, where server.example.com is the name of the SGD server.

Note – If Java technology is not enabled in your browser, a warning message is

shown. You must enable Java technology in your browser before proceeding.

The SGD Login dialog box is shown. See

2 Sun Secure Global Desktop 4.5 User Guide • April 2009

FIGURE 1-1.

FIGURE 1-1 SGD Login Dialog Box

Note – If JavaScript is not enabled in your browser, a warning message is displayed

beneath the login dialog box.

2. Type in your SGD user name and password.

3. Click the Login button.

While SGD is starting up, the splash screen is shown. See

Chapter 1 Using Sun Secure Global Desktop 3

FIGURE 1-2.

FIGURE 1-2 SGD Splash Screen

The Initial Connection dialog box is shown. This is a security message that is shown the first time you connect to an SGD server. See

FIGURE 1-3 Initial Connection Dialog Box

FIGURE 1-3.

4. (Optional) Click the View Certificate button.

The Certificate Details dialog box is shown. This screen enables you to view security certificate details, to ensure that the server you are connecting to can be trusted. See

4 Sun Secure Global Desktop 4.5 User Guide • April 2009

FIGURE 1-4.

FIGURE 1-4 Certificate Details Dialog Box

a. Check that the Validity and Subject fields are correct.

b. Click Close.

The Initial Connection dialog box is redisplayed.

5. If the certificate details are correct, click Yes to agree to the connection.

Once you have clicked Yes, you do not see the security message again unless there is a problem with the connection.

The SGD Client icon is displayed in the task bar, as shown in

FIGURE 1-5.

FIGURE 1-5 SGD Client Task Bar Icon

The SGD webtop is displayed. See FIGURE 1-7.

Potentially Unsafe Connection Message

If there is a security problem with the connection to the SGD server, a Potentially Unsafe Connection message is displayed, as shown in

Chapter 1 Using Sun Secure Global Desktop 5

FIGURE 1-6.

FIGURE 1-6 Potentially Unsafe Connection Message

If you see a Potentially Unsafe Connection message, do the following.

▼ How To Deal With a Potentially Unsafe Connection

Message

1. Click the View Certificate button and make a note of the certificate details.

2. Click the Reject button to cancel the connection and contact your SGD Administrator.

The SGD Webtop

Your webtop is a special web page that lists the applications you can run through SGD and enables you to run them.

FIGURE 1-7 shows the different areas of the webtop.

6 Sun Secure Global Desktop 4.5 User Guide • April 2009

FIGURE 1-7 SGD Webtop

# Name Description

1 Menu bar Includes Logout, Help, and Info buttons

2 Applications area Lists the applications that you can run

3 Printing area Enables you to manage your print jobs

4 Information area Displays error messages and system information

The different areas of the webtop are described in the following sections.

Menu Bar

This area of the webtop includes buttons for logging out and for displaying help and diagnostics information.

See “Logging Out” on page 27 for more information about logging out of SGD.

Chapter 1 Using Sun Secure Global Desktop 7

From the webtop, you can display a page containing diagnostics information. This is useful if you need to contact Support.

Click the Info button on your webtop and then click the Detailed Diagnostics link in the Information area.

Applications Area

The Applications area of the webtop is used to display the list of applications that you can run through SGD.

See “Using Applications” on page 9 for more information about running applications.

Only an SGD Administrator can add an application to, or remove an application from, the list of applications that you can run. If you want more applications, contact an SGD Administrator. However, you can choose how and when your applications display on your webtop. You do this by creating webtop groups. See “Application

Groups” on page 21.

Printing Area

The Printing area of the webtop includes links that enable you to list and control your print jobs.

See “Printing” on page 15 for more information about printing.

Information Area

The Information area is used to display error messages and system information. The information displayed includes the following:

■ User name

■ Secure connection status

User Name

Your SGD user name is displayed on the webtop toolbar, next to the padlock symbol, as shown in

8 Sun Secure Global Desktop 4.5 User Guide • April 2009

FIGURE 1-8.

FIGURE 1-8 User Name Displayed on the Webtop Toolbar

If the toolbar says you are logged in as “Guest user” then you either logged in without typing a user name and password, known as an anonymous login, or you are using a webtop that is shared with other users.

These details also display on the webtop when you first log in.

Secure Connection Status

If you have a secure connection, the locked padlock symbol is displayed below the webtop menu bar. Also, when you first log in, the page that is displayed on the webtop tells you whether you have a secure or a standard connection.

Secure connections to SGD are available only if an SGD Administrator has enabled them.

You might not automatically receive a secure connection, or you might only get a secure connection under certain circumstances. Contact your SGD Administrator if you do not get a secure connection when you need one.

Using Applications

Use the Applications area of the webtop to start, stop, and manage your applications.

Running Applications

To start an application, you click its link on your webtop, as shown in FIGURE 1-9.In a few moments the application is shown, ready for you to use.

FIGURE 1-9 Webtop Link for Running an Application

When you start an application, you might be asked for a user name and password. This is your user name and password for the application server that runs the application.

Chapter 1 Using Sun Secure Global Desktop 9

+ 39 hidden pages