Sun Microsystems V880, V890 User Manual

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Avaya Call Management System

Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting

07-600965

May 2006

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

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Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

Warr ant y

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site:

http://www.avaya.com/support

License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LI CE N SE TE RMS AVAI LAB LE ON THE AVAYA W EB SIT E

http://support.avaya.com/LicenseInfo/

YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License type(s) Designated System(s) License (DS). End User may install and use each

copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified Server.

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/ThirdPartyLicense/

("GENERAL LICENSE TERMS"). IF

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

Trademarks

Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions.

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Ordering documents

Voi ce: +1-207-866-6701

1-800-457-1235 (Toll-free, U.S. and Canada only)

Fax: +1-207-866-6095

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager

Web: http://www.avaya.com/support

E-mail: totalware@gwsmail.com

Order: Document No. 07-600965

May 2006

COMPAS

This document is also available from the COMPAS database. The COMPAS ID for this document is 91851.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Intended users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Conventions and terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Change descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call Center documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Avaya CMS upgrade documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Base load upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Platform upgrades and data migration . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya Call Management System Upgrade Express (CUE) . . . . . . . . . . . . 17

Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Service access specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unpacking and inventorying the equipment. . . . . . . . . . . . . . . . . . . . . . . . 25

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Physical labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Software check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Back panel - V880 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Back panel - V890 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

V880 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 3

Contents

V890 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Rack mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Setting up power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the monitor, keyboard, and mouse . . . . . . . . . . . . . . . . . . . . . . 38

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting to external interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting to the customer network . . . . . . . . . . . . . . . . . . . . . . . . . 40

Turning on the system and verifying POST . . . . . . . . . . . . . . . . . . . . . . . . 41

Identifying installed PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting the remote console modem options. . . . . . . . . . . . . . . . . . . . . . . . 46

Turning the system over for provisioning . . . . . . . . . . . . . . . . . . . . . . . . . 48

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Rear panel - V880 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Rear panel - V890 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Turning the computer off and on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Accessing components inside the computer . . . . . . . . . . . . . . . . . . . . . . . 56

Opening and removing a side door. . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Replacing and closing a side door . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using an ESD wrist strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Reconfiguring PCI network cards . . . . . . . . . . . . . . . . . . . . . . . . . 61

V880 PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

V890 PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

PCI card compatibility with CMS loads. . . . . . . . . . . . . . . . . . . . . . . . . 64

HSI/P X.25 interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

GigaSwift four port ethernet card. . . . . . . . . . . . . . . . . . . . . . . . . . 64

Maintaining hot-plug PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

PCI slot LEDs for hot-plug operation . . . . . . . . . . . . . . . . . . . . . . . . 66

Preparing a hot-plug card for removal . . . . . . . . . . . . . . . . . . . . . . . 68

4 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

Removing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Installing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configuring the new or replacement card . . . . . . . . . . . . . . . . . . . . . 73

Replacing the graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing the XVR-100 software packages (V880 and R3V11 only) . . . . . . . . . 78

Replacing SCSI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Maintaining HSI/P cards (R3V11 on V880 only) . . . . . . . . . . . . . . . . . . . . 83

Replacing an HSI/P card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Installing the first HSI/P card or a pair of HSI/P cards. . . . . . . . . . . . . . . 88

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . . 91

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . 91

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 96

Disk drive configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Replacing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Replacing a single boot disk or replacing data disks . . . . . . . . . . . . . . . 99

Replacing both boot disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Setting up the disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Partitioning disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Adding disk drives (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Replacing the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Tape drive compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Replacing the internal tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adding and removing an external tape drive for data migration . . . . . . . . . . . 129

Maintaining CPU/Memory boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

CPU and memory configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Checking the current memory and CPU configuration . . . . . . . . . . . . . . . . 135

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Removing a CPU/Memory board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Replacing memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Installing a CPU/Memory board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Using the remote console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 150

Redirecting the local console to the remote console . . . . . . . . . . . . . . . 150

Redirecting the remote console back to the local console . . . . . . . . . . . . 152

Redirecting the console using OpenBoot mode. . . . . . . . . . . . . . . . . . . . 153

Redirecting the local console to the remote console . . . . . . . . . . . . . . . 153

Redirecting the remote console back to the local console . . . . . . . . . . . . 154

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Using the cfgadm command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Probing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Probing all SCSI media devices. . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Probing the IDE DVD device (V890 only) . . . . . . . . . . . . . . . . . . . . . . 170

OpenBoot diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

POST diagnostic messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

OpenBoot initialization commands. . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Diagnosing status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Front panel status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

PCI slot status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Power supply status indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Disk drive status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Tape drive status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Troubleshooting disk drives and DVD drives . . . . . . . . . . . . . . . . . . . . . . . 186

Troubleshooting tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Reassigning device instance numbers for tape devices . . . . . . . . . . . . . . . 192

Recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 193

Loss of power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Probe command warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

6 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

Reseating HSI/P cards (R3V11 and V880 only) . . . . . . . . . . . . . . . . . . . . 197

Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Remote console port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Contents

8 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Preface

Avaya Call Management System (CMS) is an application for businesses and organizations that use Avaya communication servers to process large volumes of telephone calls using the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent selection, multi-site contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring.

Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer Interaction Suite.

This section includes the following topics:

● Purpose on page 9

● Intended users on page 10

● Overview on page 10

● Conventions and terminology on page 11

● Reasons for reissue on page 12

● Related documentation on page 14

● Support on page 18

Purpose

Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting is written for technicians who install and maintain call center

applications such as Avaya Call Management System (CMS).

Note:

Note: The Sun Fire V880 computer is compatible with CMS R3V11 and later. The Sun

Fire V890 computer is compatible with CMS R13 and later.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9

Preface

Intended users

This document is written for:

● Avaya support personnel

● Avaya factory personnel

● Contact center administrators

Users of this document must be familiar with Avaya CMS and the Solaris operating system.

Overview

This document is organized as follows:

● Installation on page 19 - Describes how to assemble the computer, connect external

devices, and turn on the computer.

● Maintenance on page 49 - Describes how to maintain the computer.

● Troubleshooting on page 149 - Describes how to troubleshoot the computer.

● Glossary on page 203

● Index on page 205

10 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Conventions and terminology

Unless noted otherwise, the phrase "Sun Fire" used in this document applies to both the Sun Fire V880 computer and the Sun Fire V890 computer.

If you see any of the following safety labels in this document, take careful note of the information presented.

CAUTION:

CAUTION: Caution statements call attention to situations that can result in harm to software,

loss of data, or an interruption in service.

WARNING:

WARNING: Warning statements call attention to situations that can result in harm to hardware

or equipment.

DANGER

DANGER: Danger statements call attention to situations that can result in harm to personnel.

Conventions and terminology

SECURITY ALERT:

SECURITY ALERT: Security alert statements call attention to situations that can increase the potential

for unauthorized use of a telecommunications system.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Preface

Reasons for reissue

The May 2006 version of this document was changed for the following reasons:

● To make general wording and format corrections.

Issue 3.0 of this document was changed for the following reasons:

● To add information about the new V890 model of the Sun Fire computer. The V890 is

replacing the V880 model beginning with CMS R13. The V890 includes information about the following new hardware:

Quad GigaSwift Ethernet card, single Gigabit Ethernet card, and Dual Ultra320 SCSI card

IDE model DVD-ROM

146-GB disk drives

● To add information about CMS R13.

● To note that the Sun Fire V880 is going from 256-MB DIMMs to 512-MB DIMMs.

● To update the recommended card layout on the V880 (see Computer layout on page 28

and Maintaining PCI cards

● To make general wording and format corrections.

on page 60).

Issue 2.0 of this document was changed for the following reasons:

● To add information about the new DAT 72 tape drive.

● To note that X.25 switch links are not supported for CMS R12 and later (see Connecting

the switch link on page 40).

● To update information that the newer Dual FastEthernet and Dual SCSI card supports hot

plug operation (see Maintaining hot-plug PCI cards

● To update the tape ordering procedures (see Ordering tapes on page 124).

● To make general wording and format corrections.

on page 65).

12 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Reasons for reissue

Issue 1.1 of this document was changed for the following reasons:

● To add information about the new Dual FastEthernet and Dual SCSI card. This card is

replacing the SunSwift card. See the following sections for more information:

Computer layout on page 28

Peripheral connectivity on page 36

Parts list on page 37

Computer layout on page 51

PCI card configuration on page 61

● To update the remote console setup procedure (see Setting the remote console modem

options on page 46).

● To add a procedure for installing software for the XVR-100 graphic accelerator card (see

Installing the XVR-100 software packages (V880 and R3V11 only)

● To update the tape ordering procedures (see Ordering tapes on page 124).

● To make general wording and format corrections.

on page 78).

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Preface

Support

Contacting Avaya technical support

Avaya provides support telephone numbers for you to report problems or ask questions about your product.

For United States support:

http://www.avaya.com

http://docs.sun.com

http://www.informix.com

http://www.tivoli.com

1- 800- 242-2121

For international support:

See the 1-800 Support Directory

listings on the Avaya Web site.

Escalating a technical support issue

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Management

listings on the Avaya Web site.

18 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion.

Procedure Completed

Preparing for installation

Unpacking and inventorying the equipment

Setting up power

Peripheral connectivity

Connecting the monitor, keyboard, and mouse

Connecting the remote console modem

Connecting to external interfaces

● Connecting the switch link on page 40

● Connecting to the customer network on page 40

Turning on the system and verifying POST

Identifying installed PCI cards

Setting the remote console modem options

Turning the system over for provisioning

on page 35

on page 20

on page 25

on page 36

on page 38

on page 39

on page 41

on page 44

on page 46

on page 48

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 19

Installation

Preparing for installation

This section contains the following information that will help you prepare for the computer installation:

● Safety precautions on page 20

● System precautions on page 21

● Required tools on page 22

● Electrical specifications on page 22

● Physical specifications on page 23

● Service access specifications on page 23

● Environmental specifications on page 24

Safety precautions

For your protection, observe the following safety precautions when setting up your equipment:

● Follow all cautions, warnings, and instructions that are marked on the equipment.

● Never push objects of any type through openings in the equipment. Objects might touch

dangerous voltage points or short out components, resulting in fire or an electric shock.

● When moving the computer, be careful not to unplug any power or data cables.

● Refer servicing of equipment to qualified personnel.

● To protect both yourself and the equipment, observe the following precautions.

Item Problem Precaution

Wrist or foot strap

ESD Wear a conductive wrist strap or foot

strap when handling printed circuit boards.

Cover panels

Card slot filler panels

System damage and overheating

Reinstall all cabinet cover panels after you perform any service work on the system.

Ensure that a filler panel is installed on all empty card slots.

20 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

System precautions

Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment.

Wear antistatic wrist straps when handling any magnetic storage devices, CPU/Memory boards, or other printed circuit boards.

The V880 computer has three autoranging power supplies that use nominal input voltages of 100 to 240 V AC at 47 to 63 Hz. The V890 computer has three autoranging power supplies that use nominal input voltages of 200 to 240 V AC at 47 to 63 Hz.

WARNING:

WARNING: You cannot interchange power supplies between a V880 and V890 computer.

Sun products are designed to work with single-phase power systems that have a grounded neutral conductor. To reduce the risk of electrical shock, do not plug Sun products into another type of power source. Contact your facilities manager or qualified electrician if you are unsure of what type of power is supplied to your building.

Preparing for installation

Avaya recommends that you use one of the following power schemes:

● For a V880, use two (2) 2KVA Uninterruptible Power Supplies (UPS) (or equivalent), each

powered by a nonswitched, dedicated, 15-amp circuit. Connect two of the power supplies to one UPS, and the third power supply to the second UPS. The monitor and external peripherals can also be connected to the second UPS.

● For a V890, use one 6KVA UPS (or equivalent), powered by a nonswitched,

dedicated, 15-amp circuit. Connect all of the power supplies to the UPS. The monitor and external peripherals can also be connected to the UPS.

Note:

Note: If not using a UPS, connect each power supply to a nonswitched,

dedicated, 15-amp circuit. Connect the monitor and external peripherals to a separate circuit.

Each of the following items require a separate power cord:

● Power supplies in the computer (3 power cords)

● External peripherals

● Monitor

WARNING:

WARNING: Do not make mechanical or electrical modifications to the cabinet. Sun

Microsystems is not responsible for regulatory compliance of modified cabinets.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Required tools

You need the following tools to do the installation:

● Phillips #2 screwdriver

● ESD grounding wrist strap

● Antistatic mat

Electrical specifications

Parameter Value

V880 V890

Input

● Nominal voltage range

● Maximum current AC RMS

● AC operating range

● Nominal frequencies

● 100-240 V AC,

● 15.0 A @100 VAC

● 90-264 V rms, 47-63Hz

● 50 Hz or 60 Hz

autoranging

● 200-240 V AC,

autoranging

● 8.0 A @200 VAC

● 180-264 V rms, 47-63Hz

● 50 Hz or 60 Hz

Maximum DC power output 2240 W 2509 W

Maximum system AC power

3000 W 3200 W

consumption

Maximum system heat dissipation 10308 BTU/hr 10912 BTU/hr

Volt-ampere rating 1515 VA with 1120 Watt load

(PF=0.99)

2078 VA with 1629 Watt load (PF=0.98)

Wall plug type

● United States

● Non-United States

● NEMA 5-15P

● Power cords must be

obtained locally

● NEMA 6-15P

● Power cords must be

obtained locally

CPU plug type IEC 320 IEC 320

22 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Physical specifications

Parameter English value Metric value

Height (with casters) 28.1 inches 71.4 centimeters

Width 18.9 inches 48.0 centimeters

Depth 32.9 inches 83.6 centimeters

Weight (min-max)

Power cords 8.2 feet 2.5 meters

1. The actual weight depends on the installed options.

Service access specifications

Preparing for installation

194-288 pounds 88-130.6 kilograms

Parameter English value Metric value

Front

36 inches 91 centimeters

Rear 36 inches 91 centimeters

Left 36 inches 91 centimeters

Right 36 inches 91 centimeters

1. 48 inches (122 centimeters) for rack mounted systems.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Environmental specifications

For the most reliable system operation:

● The room must have sufficient air conditioning capacity to support the cooling needs of the

entire system.

● The air conditioning system must have controls that prevent excessive temperature

changes.

● Do not turn on the computer until it has acclimated to the room temperature for at least 24

hours.

Use the guidelines in the following table for temperature, humidity, and altitude limits for units in operation and for units that are not in operation (that is, units that are in transit or in storage).

Parameter Operating

(in service)

Temperature 41°F to 95°F (5°C to 35°C)

IEC 68-2-2, 68-2-3

Humidity (max)

20% to 80% RH noncondensing at 27°C max wet bulb IEC 68-2-2, 68-2-3

Altitude (max) 10,000 feet (3 kilometers)

IEC 68-2-40, 68-2-41

Nonoperating (not in service)

-4°F to 140°F (-20°C to 60°C) IEC 68-2-2, 68-2-3

95% RH noncondensing at 40°C IEC 68-2-2, 68-2-3

40,000 feet (12 kilometers) IEC 68-2-40, 68-2-41

24 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Unpacking and inventorying the equipment

WARNING:

WARNING: Never move the system when the power is on. Excessive movement can cause

catastrophic disk drive failure. Always turn off the power before moving cabinets.

WARNING:

WARNING: Always wear an electrostatic discharge (ESD) wrist strap when handling internal

components.

CAUTION:

CAUTION: Always have up-to-date system backups before turning the computer off and

moving the computer.

Inspect all shipping cartons for evidence of physical damage. If a shipping carton is damaged, request that the carrier representative be present before the carton is opened.

Unpack the computer and the associated peripheral equipment. Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered.

In the United States, contact Avaya technical support if any parts are defective on arrival. Contact Avaya customer service if any parts are missing.

Outside the United States, contact your Avaya representative or distributor if any parts are missing or defective.

This section includes the following topics:

● Parts list on page 26

● Determining the computer model on page 27

● Computer layout on page 28

● Hardware options on page 33

● Rack mounting on page 34

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Parts list

Verify that you have the following components before you start the installation:

Important: DO NOT install internal hardware shipped loose with the Sun computer at this

● Sun Fire cabinet, including installed cards and disk drives

● Computer power cords (3)

● Monitor, cable, and monitor AC power cord

● USB keyboard and cable

● USB mouse and cable

● A package of blank tapes for backups

● One tape that contains the Avaya factory configuration CMSADM filesystem backup

Important:

time. This is done under the direction of a CMS Provisioning engineer at a scheduled appointment time.

● Category 5 LAN cable

● Modem and cables

● Keys

● Sun and CMS software

Note:

Note: CMS computers do not ship with tape drive cleaning tapes. Avaya recommends

that customers purchase at least one cleaning tape as soon as the computer is installed and in service.

26 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Determining the computer model

This book is written for use with several different models of the Sun Fire computer. The differences between the models are few. This section shows how to identify the different models.

Features

Each of the different models have distinctive features that will also assist you in determining what model you have.

V880 Model 1: 900 MHz UltraSparc III CPUs, 256-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DDS-4 SCSI tape drive, 120 or 220 volt AC

V880 Model 2: 1.2 GHz UltraSparc III CPUs, 256-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DAT 72 SCSI tape drive, 120 or 220 volt AC

V880 Model 3: 1.2 GHz UltraSparc III CPUs, 512-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DAT 72 SCSI tape drive, 120 or 220 volt AC

Unpacking and inventorying the equipment

V890 Model 1: 1.35 GHz UltraSparc IV CPUs, 146-GB 10K rpm disks, IDE DVD-ROM drive,

DAT 72 SCSI tape drive, 220 volt AC only

Physical labeling

All models are labeled on the front as Sun Fire 880, Sun Fire V880, or Sun Fire V890.

Software check

To determine the model of the computer once the computer is operational:

1. Log in as root.

2. Enter:

prtconf -vp | grep banner-name

V880 Models 1, 2, and 3: The following message is displayed:

banner-name: 'Sun Fire 880'

V890 Model 1: The following message is displayed:

banner-name: 'Sun Fire V890'

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Computer layout

Familiarize yourself with the layout of the computer. The minimum configuration for the computer depends on the model.

The layout of the V880 is as follows:

● One CPU/Memory board with two UltraSPARC lIl processors and 4-GB total memory

● Four 73-GB disk drives, mirrored two plus two (optionally, a third pair of disks can be

added to support the AUX 100 software load)

● One built-in ethernet port

● One of the following SCSI/ethernet cards:

SunSwift card installed in slot 2, or

Dual FastEthernet and Dual SCSI card installed in slot 2

Important:

Important: On earlier versions of the V880, the ethernet cards were installed in the following

order:

Slots 0, 1, 2, and 5

Avaya now recommends that ethernet cards be installed in the following order:

Slots 2, 1, 6, and 5

See V880 PCI card configuration

● One graphics PCI card installed in slot 7

● Three power supplies and power cords

● One DVD-ROM drive

● One tape drive

● Two USB ports

● One serial port

on page 62 for more information.

28 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Unpacking and inventorying the equipment

The layout of the V890 is as follows:

● One CPU/Memory board with two UltraSPARC IV processors and 8-GB total memory

● Four 146-GB disk drives, mirrored two plus two

● One built-in ethernet port

● One Dual Ultra320 SCSI card installed in slot 0

● One graphics card installed in slot 1

● One Quad GigaSwift ethernet card installed in slot 6

● Three power supplies and power cords

● One DVD-ROM drive

● One tape drive

● Two USB ports

● One serial port

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Front panel

The following figure shows the front of the computer with the disk drive door open.

Tape drive

Disk drive

slots

v880_front.cdr

30 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Back panel - V880

The following figure shows the back panel of the V880 computer. The slots designated for optional ethernet cards can house the FastEthernet, Quad GigaSwift, or single Gigabit ethernet cards.

Important:

Important: On earlier versions of the V880, the ethernet cards were installed in the following

order:

Slots 0, 1, 2, and 5

Avaya now recommends that ethernet cards be installed in the following order:

Slots 2, 1, 6, and 5

Unpacking and inventorying the equipment

(not used)

See V880 PCI card configuration

on page 62 for more information.

(Reserved for future use) (Graphics card) (Third ethernet card, optional) (Fourth ethernet card, optional) (Second HSI/P card, optional, R3V11 only) (First HSI/P card, optional, R3V11 only) (SunSwift or )Dual SCSI/Ethernet card, required (Second ethernet card, optional) (Not used)

v880_rear_cards.cdr

Power supply 1

Power cord

strain relief ties

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Back panel - V890

The following figure shows the back panel of the V890 computer. The slots designated for optional ethernet cards can house the Quad GigaSwift or single Gigabit ethernet cards. See

V890 PCI card configuration

(not used)

on page 63 for more information.

(Third ethernet card, optional)

(Fourth ethernet card, optional) ()Quad GigaSwift card, required

(Second ethernet card, optional)

(Not used) (Not used) (Not used)

(Graphics card, required) (Dual Ultra320 SCSI card, required)

ALOM card

Power supply 1

Power cord

strain relief ties

V890_rear_cards.cdr

32 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Hardware options

This section includes the following topics:

● V880 hardware options on page 33

● V890 hardware options on page 33

V880 hardware options

Option Quantity Comments

Minimum Maximum

Unpacking and inventorying the equipment

CPU/Memory boards

PCI I/O cards 2 7 There are nine slots, but only seven slots

Disk drives (73-GB)

V890 hardware options

Option Quantity Comments

Minimum Maximum

CPU/Memory boards

PCI I/O cards 2 6 There are nine slots, but only six slots can be

1 4 Each board has two CPU modules and 4-GB

memory.

can be used. For a listing of where the PCI cards can be installed, see V880 PCI card

configuration on page 62.

4 6 A pair of data disks can be added to the

system when using the AUX 100 load.

1 2 Each board has two CPU modules and 8-GB

memory.

used. For a listing of where the PCI cards can be installed, see V890 PCI card

configuration on page 63.

Disk drives

(146-GB)

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Rack mounting

The computer can be rack mounted. For information about rack mounting, see Sun Fire 880 Server Rackmounting Guide or Sun Fire V890 Server Rackmounting Guide at the Sun

documentation Web site:

http://docs.sun.com

When rack mounting the computer, the technician must remove the following components as described in the rack mounting guide:

● all CPU/Memory boards

● all power supplies

● all CPU fan trays

● all I/O fan trays

34 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Setting up power

To set up the AC power:

1. Locate the key switch, insert the key, and turn the key switch to the Forced Off position. See the following figure.

Setting up power

2. Connect the IEC 320 end of each power cord to the AC connector of each power supply.

For installations outside the United States and Canada, obtain three power cords for your local configuration.

3. Route the power cord through the strain-relief tie-wrap loop located to the right of the supply. Tighten the tie-wrap to secure the connection.

4. Connect the power using one of the following schemes:

● For a V880, use two (2) 2KVA Uninterruptible Power Supplies (UPS) (or equivalent),

each powered by a nonswitched, dedicated, 15-amp circuit. Connect two of the power supplies to one UPS, and the third power supply to the second UPS. The monitor and external peripherals can also be connected to the second UPS.

● For a V890, use one 6KVA UPS (or equivalent), powered by a nonswitched,

dedicated, 15-amp circuit. Connect all of the power supplies to the UPS. The monitor and external peripherals can also be connected to the UPS.

Note:

Note: If not using a UPS, connect each power supply to a nonswitched,

dedicated, 15-amp circuit. Connect the monitor and external peripherals to a separate circuit.

Important:

Important: Do not turn on power at this time.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Peripheral connectivity

The following figure shows in general how equipment is connected to the computer. The callouts are described in Parts list

on page 37.

X.25 switch links (R3V11 only)

One HSI/P card is used for up to four ACDs. A second HSI/P card is needed for five to eight ACDs.

For detailed switch link connectivity, see

CMS Switch Connections, Administration, and Troubleshooting

System console

Keyboard

Monitor

AC power

Required telephone

line to remote

maintenance center

Modem

Black Box

RS-449 - RS-232

interface converter

Black Box

RS-449 - RS-232

interface converter

Mouse

USB

port

USB

port

Graphics

card

Serial Port A

HSI/P

card

SCSI or

SCSI/Ethernet

Built-in

TPE Fast

Ethernet Interface

External SCSI

tape drive

for data

migration only

SCSI port

Ethernet

card

Ethernet

card

Ethernet port for R7 and later switch links (supports up to eight ACDs)

port

For detailed switch link connectivity, see

CMS Switch Connections, Administration, and Troubleshooting

Optional ethernet port (two cards maximum)

Network

hub

To customer

network for CMS Supervisor, network printers, and LAN backup

External SCSI devices

NTS

To serial terminals, printers, and

modems (R3V11 and earlier; R12

and later, permissive use only)

For detailed network hub and NTS connectivity, see CMS Terminals,

Printers, and Modems

Remote console

Ethernet LAN connections

sunfire880conn.cdr

36 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Parts list

The following table lists the parts that are required to connect most external devices to the computer. For information about switch connections for CMS, see Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

Parts list

Connectivity

diagram call out

Material ID or part

of Material ID

408128288 HSI/P card (V880 only; up to two may be installed)

HSI/P quad cable (V880 only; 1 per HSI/P card)

C 407086818 RS-449 cable (V880 only; 10 feet, 3 meters)

DN/A

SunSwift card (V880 only), or Dual FastEthernet and Dual SCSI card (V880 only), or Dual Ultra320 SCSI card (V890 only)

700230105 700397599 700362403

FastEthernet 10/100 Mbps card (V880 only), or Quad GigaSwift Ethernet card, or Single Gigabit Ethernet card

F 407086826 Category 5 UTP cable (10 feet, 3 meters)

G 846362754 DB25-to-RJ45 ACU modem adapter

H 846983039 10-wire modular cord (10 feet, 3 meters)

I 846362770 RJ45-to-DB25 remote console adapter

J 407633999

Varie s

1. Sun Microsystems provides maintenance sparing for these parts.

N/A

Sportster Model 839 33.6 remote console modem Comsphere 3910 remote console modem

Graphics card

Monitor cable

Monitor

Monitor AC power cord

USB keyboard with cable

USB mouse with cable

Description

2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so it is not listed in the table. This bundle includes the processor, peripherals, and other equipment.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Connecting the monitor, keyboard, and mouse

To connect the monitor, keyboard, and mouse to the computer:

1. Attach the monitor video cable to the graphics card. Tighten the thumbscrews to secure the connection. See the following figure.

2. Connect the monitor power cord to an approved AC power outlet.

3. Attach the USB keyboard cable to one of the USB ports.

4. Attach the USB mouse cable to the other USB port.

38 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Connecting the remote console modem

This section describes how to connect the remote console modem to the computer. This modem allows personnel at a remote support center to dial in and do maintenance. The modem is a U.S. Robotics Sportster 33.6 Faxmodem in the U.S. and Canada or a modem provided locally for installations outside of the U.S. and Canada.

The following figure shows remote console modem connectivity.

Telephone line

to remote

maintenance center

Modem

Serial

port

Key:

A = DB25-RJ45 ACU modem adapter B = 10-wire modular cord C = RJ45-DB25 remote console adapter

remote_console.cdr

To connect the remote console modem:

1. Connect the DB25-to-RJ45 ACU modem adapter (A) to the serial port on the back of the computer.

2. Connect the 10-wire modular cord (B) to the modular end of the ACU modem adapter (A).

3. Connect the other end of the 10-wire modular cord (B) to the modular end of the RJ45-to-DB25 remote console adapter (C).

4. Connect the remote console adapter (C) to the RS-232C port on the modem. The RS-232C port on the Comsphere 3910 is labeled "DTE1."

5. Connect the telephone line to the jack labeled "LINE" on the Sportster modem, or labeled "DIAL" on the Comsphere 3910 modem.

6. Connect the power cable to the modem and plug the cable into a socket.

Do not turn on the power yet. Instructions for turning on the modem are given in Setting the

remote console modem options on page 46.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Connecting to external interfaces

This section describes the external interfaces connected to the computer. This section includes the following topics:

● Connecting the switch link on page 40

● Connecting to the customer network on page 40

Connecting the switch link

Use either of the following two ways to connect the CMS computer to a switch:

● TCP/IP over a dedicated local area network (LAN) segment. A LAN connection is

supported for R7 and later switch releases, and is required for CMS R12 and later.

● X.25 protocol over a hard-wired or switched link. This is not supported for CMS R12 and

later.

One CMS computer can collect data from several switches. To the CMS computer, each switch represents one ACD. You can have all switches connected using TCP/IP, all switches connected using X.25 protocol (not supported for CMS R12 and later), or some combination of the two protocols.

For detailed information about how to connect and administer the switch link, see Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

Connecting to the customer network

The computer supports built-in ethernet ports that support network speeds of 10/100 Mbps. This ethernet connection is used for CMS Supervisor, network printers, and LAN backup.

40 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Turning on the system and verifying POST

Once you assemble the system, including the loose hardware that is shipped with the system that you installed with help from CMS Provisioning, turn on the system and verify the results of the Power-On Self Test (POST).

To turn on the system and verify POST:

1. Verify that the key switch is in the Forced Off position. See the following figure.

2. If using one or more UPSs, plug the power cord of each UPS into a dedicated circuit. If not using a UPS, plug the power cords for each power supply into an outlet on a dedicated 15-amp circuit.

3. Turn on the power to the UPS units, if UPS units are installed.

4. Turn on the system monitor.

5. Turn the key switch to the normal On position. See the following figure.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Note: The POST diagnostics occur each time that you turn on the system. The POST

6. Press and release the power button to the left of the key switch to turn on the system.

Note:

diagnostics test the basic system components and can take several minutes.

While the system turns on, the power LED on the monitor flashes.

7. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor.

The ok prompt is displayed.

8. Enter the following commands:

setenv auto-boot? false

reset-all

The system resets to the ok prompt.

9. Enter:

probe-scsi-all

This command verifies that the system sees the disk drives and backplane, the tape drive, and the DVD drive (SCSI model in V880). A message that is similar to the following example is displayed:

/pci@8,600000/SUNW,qlc@2 LiD HA LUN --- Port WWN --- -----Disk description -----

0 0 0 21000004cf72f08f SEAGATE ST373405FSUN3660438 1 1 0 21000004cf721553 SEAGATE ST373405FSUN3660438 6 6 0 508002000016b5b1 SUNW SUNWGS INT FCBPL9224 3 3 0 21000004cf72114b SEAGATE ST373405FSUN3660438 4 4 0 21000004cf7211ae SEAGATE ST373405FSUN3660438

/pci@8,700000/scsi@1

Target 5

Unit 0 Removeable Tape HP C7438A V309

Target 6

Unit 0 Removeable Read Only device TOSHIBA DVD-ROM SD-M14011009

/pci@8,700000/pci@5/SUNW,1sptwo@4

10. Verify that all the devices are recognized. If the devices are not recognized, see

Troubleshooting disk drives and DVD drives

on page 186 for more information.

42 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Turning on the system and verifying POST

11. Enter:

probe-ide

This verifies that the system sees the DVD drive (IDE model in V890). A message that is similar to the following example is displayed:

Device 0 ( Primary Master )

Removeable ATAPI Model: TOSHIBA DVD-ROM SD-M1712

Device 1 ( Primary Slave )

Not Present

12. Verify that the DVD is recognized. If it is not recognized, see Troubleshooting disk drives

and DVD drives on page 186 for more information.

13. When you have verified that the system recognizes all its devices, enter the following commands:

CAUTION:

CAUTION: If you fail to reset the auto-boot option, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up process.

setenv auto-boot? true

boot

The system reboots.

14. Turn the key switch to the Locked position. Keeping the switch in the Locked position prevents anyone from accidentally turning off the system. See the following figure.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Identifying installed PCI cards

If there are problems with the PCI cards, do the following to troubleshoot the problem. If all PCI cards are operational, you can skip this procedure.

At the command prompt, enter:

/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg

In the section IO Cards, there is a listing of the PCI cards. The following examples are some of the entries you might see. The display you see depends on your specific configuration.

. .

========================= IO Cards =========================

Bus Max IO Port Bus Freq Bus Dev, Brd Type ID Side Slot MHz Freq Func State Name Model

---- ---- ---- ---- ---- ---- ---- ---- ----- -----------------------------------------------------I/O PCI 8 B 1 33 33 4,0 ok SUNW,XVR-100 SUNW,375-3181 I/O PCI 8 B 0 33 33 5,0 ok scsi-pci1000,30.1000.10c0.7/disk+LSI,1030 I/O PCI 8 B 0 33 33 5,1 ok scsi-pci1000,30.1000.10c0.7/disk+LSI,1030 I/O PCI 9 B 6 33 33 2,0 ok pci-pci8086,b154.0/pci (pci) PCI-BRIDGE I/O PCI 9 B 6 33 33 0,0 ok pci-pci8086,b154.0/network (netw+ pci-bridge/pci-bridge I/O PCI 9 B 6 33 33 0,0 ok network-pci100b,35.30 SUNW,pci-qge/pci-bridg+ I/O PCI 9 B 6 33 33 1,0 ok network-pci100b,35.30 SUNW,pci-qge/pci-bridg+ I/O PCI 9 B 6 33 33 4,0 ok pci-pci8086,b154.0/network (netw+ pci-bridge/pci-bridge I/O PCI 9 B 6 33 33 2,0 ok network-pci100b,35.30 SUNW,pci-qge/pci-bridg+ I/O PCI 9 B 6 33 33 3,0 ok network-pci100b,35.30 SUNW,pci-qge/pci-bridg+

. .

In this example:

● Slot 0 has a Dual Ultra320 SCSI card. There are two entries for a this card because the

card has two SCSI ports.

● Slot 1 has a graphics card.

● Slot 6 has a Quad GigaSwift Ethernet card. There is more than one entry for this card

because the card has four ethernet ports.

44 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Identifying installed PCI cards

You can also use the cfgadm command to display the following information about the cards in the PCI slots:

Ap_Id Type Receptacle Occupant Condition

. pcisch0:hpc1_slot0 mult/hp connected configured ok pcisch0:hpc1_slot1 vgs8514/hp connected configured ok pcisch0:hpc1_slot2 unknown empty unconfigured unknown pcisch0:hpc1_slot3 unknown empty unconfigured unknown pcisch2:hpc2_slot4 unknown empty unconfigured unknown pcisch2:hpc2_slot5 unknown empty unconfigured unknown pcisch2:hpc2_slot6 pci-pci/hp connected configured ok pcisch3:hpc0_slot7 unknown empty unconfigured unknown pcisch3:hpc0_slot8 unknown empty unconfigured unknown

In this example:

● Slot 0 has a Dual Ultra320 SCSI card.

● Slot 1 has a graphics card.

● Slot 6 has a Quad GigaSwift Ethernet card.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Setting the remote console modem options

The computer uses a modem for remote console access. The U.S. Robotics Sportster 33.6 Faxmodem is used in the U.S. and Canada. Outside of the U.S. and Canada, modems are purchased and set up according to local practices.

For instructions about connecting the modem, see Connecting the remote console modem

page 39.

New Sportster 33.6 faxmodems that come from the factory usually work with the CMS without any special option settings. All you have to do is set DIP switches 4 and 8 on the back panel of the modem to the down (ON) position and set all other DIP switches to the up (OFF) position. After doing this, test the modem for a connection. You may not have to do the procedure in this section.

To set the options on the Sportster 33.6 faxmodem:

1. Set DIP switches 1, 3, 7, and 8 on the back panel of the Sportster modem to the down (ON) position, and switches 2, 4, 5, and 6 to the up (OFF) position.

2. Turn on the remote console modem.

3. At the system console, log in as root.

4. Enter:

/cms/install/bin/abcadm -r ttya

The following message is displayed:

ttya is currently set to be incoming

Are you sure you want to change it? [y,n,?]

5. Enter: y

The following message is displayed:

ttya administration removed

6. Enter:

cu -s 9600 -b 8 -l cua/a

The following message is displayed:

Connected

46 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Setting the remote console modem options

7. Enter the following commands:

AT&F1 (loads the factory default configuration into active memory)

AT&W0 (writes the current configuration to NVRAM template Y0)

Note:

Note: Use numerical ones and zeros when entering the options.

8. After you enter the options, disconnect from the modem by entering a tilde and a period (~.).

The following message is displayed:

Disconnected

9. Set DIP switches 4 and 8 on the back panel of the Sportster modem to the down (ON) position. Set all other DIP switches to the up (OFF) position.

10. Reset the modem by turning the power off and back on.

11. Enter:

/cms/install/bin/abcadm -i -b 9600 ttya

The following message is displayed:

ttya set to incoming port 9600 baud

12. Verify that the AA (auto-answer), TR (terminal ready), and CS (clear-to-send) LEDS are lit on the modem.

13. Have the provisioning team dial in to the modem for testing.

Additional references: For additional information, see the U.S. Robotics Sportster Modems Users Guide.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installation

Turning the system over for provisioning

After completing the physical installation of the system, the installation continues with software provisioning. This is normally done with the support of the Avaya CMS Provisioning group. Provisioning the system consists of the following procedures:

● Setting up CMS

● Authorizing features

● Adding logins and passwords

● Testing the software

To continue with provisioning, see the chapter "Turning the system over to the customer" in the CMS software installation, maintenance, and troubleshooting document for your CMS release.

48 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

This section describes the following maintenance procedures:

● Precautions on page 50

● Computer layout on page 51

● Turning the computer off and on on page 54

● Accessing components inside the computer on page 56

● Using an ESD wrist strap on page 59

● Maintaining PCI cards on page 60

● Maintaining disk drives on page 96

● Replacing the DVD drive on page 119

● Maintaining tape drives on page 124

● Maintaining CPU/Memory boards on page 134

● Replacing a power supply on page 145

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 49

Maintenance

Precautions

DANGER

DANGER: Hazardous energy levels are present inside the system when the system remains

connected to a power source, regardless of the key switch position. Also, hazardous energy levels are present in the system's batteries even when all AC power cords are disconnected. Ensure that you follow the safety procedures in the owner's guide or service manual.

WARNING:

WARNING: The graphics card, SCSI cards, and High-Speed Serial Interface/PCI (HSI/P)

cards are not hot-pluggable cards. Before replacing these cards, you must turn off the computer.

CAUTION:

CAUTION: Printed circuit boards and hard disk drives contain electronic components that are

extremely sensitive to static electricity. Ordinary amounts of static from your clothes or the work environment can destroy components. Do not touch the components or any metal parts without taking proper antistatic precautions. See

Using an ESD wrist strap

on page 59 for more information.

CAUTION:

CAUTION: Avoid keeping doors open for extended periods of time while the system is

operating. All doors must be closed to prevent automatic thermal shutdown.

50 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Computer layout

The following figures identify the basic hardware components of the computer:

● Front panel on page 51

● Rear panel - V880 on page 52

● Rear panel - V890 on page 53

Front panel

The following figure shows the front of the computer with the disk drive door open.

Tape drive

Computer layout

Disk drive

slots

v880_front.cdr

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Rear panel - V880

The following figure shows the back panel of the V880 computer. The slots designated for optional ethernet cards can be either Quad GigaSwift ethernet cards or single Gigabit ethernet cards.

Important:

Important: On earlier versions of the V880, the ethernet cards were installed in the following

order:

Slots 0, 1, 2, and 5

Avaya now recommends that ethernet cards be installed in the following order:

Slots 2, 1, 6, and 5

(not used)

See V880 PCI card configuration

on page 62 for more information.

v880_rear_cards.cdr

Power supply 1

Power cord

strain relief ties

52 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Rear panel - V890

The following figure shows the back panel of the V890 computer. The slots designated for optional ethernet cards can be either Quad GigaSwift ethernet cards or single Gigabit ethernet cards.

(not used)

Computer layout

(Third ethernet card, optional)

(Fourth ethernet card, optional) ()Quad GigaSwift card, required

(Second ethernet card, optional)

(Not used) (Not used) (Not used)

(Graphics card, required) (Dual Ultra320 SCSI card, required)

ALOM card

Power supply 1

Power cord

strain relief ties

V890_rear_cards.cdr

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Turning the computer off and on

Use the following procedures to turn the computer off and on.

To turn off the computer:

1. Log in to the system as root.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system. The ok prompt is displayed at the local console.

3. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

4. Turn the key switch to the Forced Off position. See the following figure.

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

internal components. Otherwise, it is possible for a user to restart the system remotely while you are working inside it. The Forced Off position is the only key switch position that prevents a Remote System Control (RSC) user from restarting the system.

5. Turn off the system monitor.

6. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

54 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Turning the computer off and on

To turn on the computer:

1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

2. Turn on the system monitor.

3. Turn the key switch to the normal On position. See the following figure.

4. Press and release the power button to the left of the key switch to turn on the system.

Note:

Note: The POST diagnostics occurs each time that you turn on the system. The POST

tests the basic system components. This may take several minutes.

If the system is operating properly, a banner screen is displayed within about 5 minutes after it is turned on.

5. Log in to the system as root.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Accessing components inside the computer

For most of the maintenance procedures, you must open the side doors and, in some cases, remove the side doors.

This section includes the following topics:

● Opening and removing a side door on page 56

● Replacing and closing a side door on page 58

Opening and removing a side door

CAUTION:

CAUTION: Avoid keeping doors open for extended periods of time while the system is

operating. All doors must be closed to prevent automatic thermal shutdown.

To open and remove a side door:

1. Unlock the side door of the computer using the system key.

2. Swing the side door open.

56 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Accessing components inside the computer

3. Open the door 90 degrees and pull it up until the mounting pins clear the brackets on the rear panel. See the following figure.

4. Set the door in a safe place.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Replacing and closing a side door

To replace and close a side door:

1. Position the side door mounting pins over the corresponding holes in the chassis rear panel and lower the side door into place. See the following figure.

2. Close the side door.

3. Lock the side door of the computer using the system key.

4. Replace the system key to the key switch.

58 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Using an ESD wrist strap

Before you work on components inside the computer:

1. Unless otherwise instructed, make sure that the computer is plugged in to AC power.

2. Unless hot-plugging a device, make sure that the power is off.

3. Attach the ESD wrist strap to the chassis frame and to your wrist. See the following figure.

Using an ESD wrist strap

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Maintaining PCI cards

This section includes the following topics:

● Required references on page 60

● Precautions on page 61

● PCI card configuration on page 61

● PCI card compatibility with CMS loads on page 64

● Maintaining hot-plug PCI cards on page 65

● Replacing the graphics card on page 74

● Installing the XVR-100 software packages (V880 and R3V11 only) on page 78

● Replacing SCSI cards on page 79

● Maintaining HSI/P cards (R3V11 on V880 only) on page 83

WARNING:

WARNING: The graphics card, High-Speed Serial Interface/PCI (HSI/P) cards, and SCSI

cards are not hot-pluggable cards. Before replacing these cards, you must turn off the computer. For information on how to replace the graphics card, see

Replacing the graphics card

cards, see Replacing SCSI cards HSI/P cards, see Maintaining HSI/P cards (R3V11 on V880 only)

on page 74. For information on how to replace SCSI

on page 79. For information on how to install

on page 83.

Required references

You need access to the following documents:

● Sun Fire 880 Server Service Manual or Sun Fire V890 Server Service Manual at the Sun

documentation Web site:

http://docs.sun.com

● The CMS software installation, maintenance, and troubleshooting document for your CMS

release

● Avaya Call Management System Switch Connections, Administration, and

Troubleshooting

60 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Precautions

WARNING:

WARNING: The graphics card, High-Speed Serial Interface/PCI (HSI/P) cards, and SCSI

cards are not hot-pluggable cards. Before replacing these cards, you must turn off the computer. For information on how to replace the graphics card, see

Replacing the graphics card

cards, see Replacing SCSI cards HSI/P cards, see Maintaining HSI/P cards (R3V11 on V880 only)

PCI card configuration

The PCI card configurations are different for the V880 and V890 models. It is critical that you configure the cards as described in the following sections:

● Reconfiguring PCI network cards on page 61

Maintaining PCI cards

on page 74. For information on how to replace SCSI

on page 79. For information on how to install

on page 83.

● V880 PCI card configuration on page 62

● V890 PCI card configuration on page 63

Reconfiguring PCI network cards

On earlier versions of the V880, the ethernet cards were installed in the following order:

Slots 0, 1, 2, and 5

Avaya now recommends that ethernet cards be installed as shown in V880 PCI card

configuration on page 62. This is because the PCI card slots on both the V880 and V890 are

scanned for network addressing in the following order:

Slots 3, 2, 1, 0, 6, 5, 4, 8, 7

Verify that the network cards are in the correct slot. If you are doing any maintenance on the system, such as doing a scheduled reboot or if you are restoring a system, you should take the opportunity to uninstall and reinstall the PCI cards in the correct order. When you do this, the cards will be reconfigured during the system reboot.

See V880 PCI card configuration the correct order for PCI cards.

on page 62 and V890 PCI card configuration on page 63 for

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

V880 PCI card configuration

The cards are installed in the slots shown in the following table. The minimum configuration has either a SunSwift card or a Dual FastEthernet and Dual SCSI card in Slot 2 and the graphics card in slot 7.

Important:

Important: On earlier versions of the V880, the ethernet cards were installed in the following

order:

Slots 0, 1, 2, and 5

Avaya now recommends that ethernet cards be installed as shown in the following table:

Slot Card

Number Type Name Supports

hot-plug?

8 33/66MHz, 3.3V Reserved for future use N/A N/A

7 33/66MHz, 3.3V Graphics (required) No N/A

6 33MHz, 5V Third ethernet card

5 33MHz, 5V Fourth ethernet card

4 33MHz, 5V Second HSI/P

3 33MHz, 5V First HSI/P

(optional) No N/A

2 33MHz, 5V SunSwift (required), or No

Dual FastEthernet and Dual SCSI (required) No

1 33MHz, 5V Second ethernet card

(optional) Yes ce

(optional) No N/A

(optional) Yes ce

0 33MHz, 5V Empty N/A N/A

1. Hot-plug operation for a PCI card requires that the card have detach-safe drivers. If the card does not have detach-safe drivers, the system must be shut down to add, remove, or replace the card.

2. The computer supports a maximum of four ethernet cards. The optional ethernet cards can be the FastEthernet, Quad GigaSwift, and single Gigabit ethernet cards.

Device

type

3. The computer supports a maximum of two HSI/P cards. The first card must be in Slot 3. CMS R12 and later does not support HSI/P cards and X.25.

4. Some models of the SCSI cards support hot-plug operation, but Avaya recommends that you replace those cards while the system is powered down.

62 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

V890 PCI card configuration

The cards are installed in the slots shown in the following table. The minimum configuration has a Dual Ultra320 SCSI card in slot 0, the graphics card in slot 1, and a Quad GigaSwift ethernet card in slot 6.

Slot Card

Maintaining PCI cards

Number Type Name Supports

8 33/66MHz, 3.3V Third ethernet card (optional)

7 33/66MHz, 3.3V Fourth ethernet card (optional)

6 33MHz, 5V Quad GigaSwift Ethernet (required)

5 33MHz, 5V Second ethernet card (optional)

hot-plug?

Yes

4 33MHz, 5V Empty N/A N/A

3 33MHz, 5V Empty N/A N/A

2 33MHz, 5V Empty N/A N/A

1 33MHz, 5V Graphics (required) No N/A

0 33MHz, 5V Dual Ultra320 SCSI (required) No

1. Hot-plug operation for a PCI card requires that the card have detach-safe drivers. If the card does not have detach-safe drivers, the system must be shut down to add, remove, or replace the card.

2. The computer supports a maximum of four ethernet cards. The optional ethernet cards can be the Quad GigaSwift or single Gigabit ethernet cards. If your first three ethernet cards are all Quad GigaSwift cards (slots 6, 5, and 8), you cannot add a fourth card of any type in slot 7.

3. Solaris 9 patches 113068-04 and 110824-05 must be installed to support hot-plug operation.

Device

name

N/A

4. The SCSI card supports hot-plug operation, but Avaya recommends that you replace those cards while the system is powered down.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

PCI card compatibility with CMS loads

There are software compatibility issues with the following PCI cards.

HSI/P X.25 interface card

The HSI/P X.25 interface card is supported with CMS R3V9 and R3V11. It is not supported on CMS R12 or later.

GigaSwift four port ethernet card

The GigaSwift 4444A four port ethernet card requires the following loads:

● CMS r3v12ca.d or later

● Any CMS R13 load

The GigaSwift 4445A four port ethernet card requires the following loads:

● CMS R3V11ai.b or later

● CMS r3v12ca.d or later

● CMS r13aa.k or later

64 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining hot-plug PCI cards

Some of the PCI cards used with the computer can be added, removed, or replaced without shutting down the computer. This procedure is called "hot-plugging" and uses a feature called "Dynamic Reconfiguration" that enables you to reconfigure system hardware while the system is running. The procedures in this section describe how to add and remove PCI cards that support hot-plug operation.

Important:

Important: You cannot hot-plug a 33MHz PCI card into one of the 66 MHz PCI slots 7 or 8.

The following PCI cards support hot-plug operation:

● FastEthernet

● Quad GigaSwift Ethernet

● Single Gigabit Ethernet

Tip:

Tip: The hot-plug procedures are summarized on the inside panel of the left door.

Maintaining PCI cards

This section includes the following topics:

● PCI slot LEDs for hot-plug operation on page 66

● Preparing a hot-plug card for removal on page 68

● Removing a hot-plug PCI card on page 68

● Installing a hot-plug PCI card on page 71

● Configuring the new or replacement card on page 73

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

PCI slot LEDs for hot-plug operation

The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and three LEDs for each PCI slot, as shown below.

Hot-plug buttons

The PCI slot LEDs are defined as follows:

Icon Name LED function

Power on Lights when the slot is receiving power.

Fault Blinks while the card is being tested, when a hot-plug

operation is in progress, or when the card is turned on but logically detached from the operating system.

Stays lit if the card encounters a fault.

OK-to-Remove Lights when it is safe to remove the card.

Important: If this LED stays lit after inserting a card,

Important:

you must shut down the system, reinsert the card, and reboot the system. Consult the customer before you shut down the system.

66 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

The following table shows how to interpret the PCI slot LED patterns.

Icon Interpretation

Off Off Off The slot power is off. A card can be safely

inserted to start a hot-plug operation.

On Blinking Off The installed card is being tested,

configured, or unconfigured, or the card is turned on but logically detached from the operating system.

On Off Off The slot power is on and the card is

operating normally.

Off On On The PCI card has encountered a fault. The

card can be safely removed.

Maintaining PCI cards

Off Off On The card can be safely removed.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Preparing a hot-plug card for removal

Before you remove a hot-plug card, you must verify that the devices residing on the card are not currently in use. In most cases, the card you are removing is faulty and not operating, but you must still first check to make sure the card is not in use by the operating system.

To prepare a hot-plug card for removal:

1. Enter:

cfgadm

This displays the PCI card configuration before you remove a card. Check the Condition column for cards that are displaying failed, failing, or unusable status.

2. Enter:

ifconfig -a

Information similar to the following is displayed:

le0: flags=1000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4> mtu 8232 index 1 inet 127.0.0.1 netmask ff000000 eri0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2 inet 135.9.88.83 netmask ffffff00 broadcast 135.9.88.255 ether 0:3:ba:a:fe:85

The example above shows one administrable ethernet devices. Device eri0 represents the built-in ethernet port.

3. When you determine which device you are removing, enter the following commands:

ifconfig <device> down

ifconfig <device> unplumb

Where <device> is the device displayed with ifconfig -a.

4. Continue with Removing a hot-plug PCI card

Removing a hot-plug PCI card

To remove a card:

1. Make sure that the front panel key switch is not in the locked position. If it is, move the key switch to the diagnostic or normal position.

2. Open the left door.

3. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap information.

4. Identify which card you want to remove.

on page 68.

on page 59 for more

5. Disconnect the external cables connected to the card.

68 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

Important:

Important: If you are removing the ethernet cards to rearrange them in the correct order (see

Reconfiguring PCI network cards

on page 61 for more information), label the network cables so you can reconnect them to the correct network cards and ports.

6. Press the hot-plug button for the card you are removing.

The Fault LED for the slot blinks while the card is being unconfigured.

7. When the OK-to-Remove LED lights, the card can be removed from the computer.

CAUTION:

CAUTION: Do not remove the card until the OK-to-Remove LED lights. If you remove the

card when the OK-to-Remove LED is off, the system will fail.

8. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

9. Carefully pull the card from the I/O board. See the following figure.

10. A message similar to the following is displayed in the console window:

Jun 6 12:55:24 sys_name picld[98]: Device PCI1_CARD removed

11. Place the card on an antistatic mat or in an antistatic bag.

12. Do one of the following:

● If you are replacing the card, continue with Installing a hot-plug PCI card on page 71.

● If you are not replacing the card, install a filler panel into the system rear panel, rotate

the purple PCI retaining clip over the back of the filler panel until it snaps into place, remove the ESD wrist strap, close the side door, and return the key switch to its original position.

70 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Installing a hot-plug PCI card

To install a card:

1. Enter:

cfgadm

This displays the PCI card configuration before you add a card. Make sure the slot is available for a new card. Recheck the configuration after you have added the card.

2. Make sure that the front panel key switch is not in the locked position. If it is, move the key switch to the diagnostic or normal position.

3. Open the left door.

4. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap information.

5. Identify the slot in which you want to install a card.

6. If not already done, pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

Maintaining PCI cards

on page 59 for more

7. If not already done, remove the filler panel from the slot.

8. Confirm that all three LEDs for the slot are off.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

9. Insert the PCI card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

When the card is inserted, the amber OK-to-Remove LED lights and a message similar to the following is displayed on the console window:

Jun 6 12:55:24 sys_name picld[98]: Device PCI1_CARD inserted

10. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

11. Press the hot-plug button for the card you are installing.

After the button is pressed, the following should occur:

● The amber Fault LED for the slot may blink briefly and then turn off.

● The green Power LED lights.

● A message similar to the following is displayed on the console window:

Jun 6 12:57:11 sys_name pcihp: NOTICE: pcihp (pcisch0): card is powered on in the slot hpc1_slotX

Important:

Important: If the Fault LED remains lit after inserting a card, you must shut down the system,

reinsert the card, and reboot the system.

72 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

12. Connect the external cables to the card.

Important:

Important: If you are installing the ethernet cards to rearrange them in the correct order (see

Reconfiguring PCI network cards

on page 61 for more information), label the network cables so you can reconnect them to the correct network cards and ports.

13. Remove the ESD wrist strap.

14. Return the key switch to its original position.

15. Close the side door.

Configuring the new or replacement card

After you install a new or replacement card, do the following to configure the card:

1. Enter:

cfgadm

Maintaining PCI cards

This displays the PCI card configuration after you add a card. Make sure the new card is displayed.

2. Set up the network interface using the procedures in "Setting up LAN connections" in the software installation chapter of the CMS software installation, maintenance, and troubleshooting document for your CMS release.

3. Enter the following commands:

ifconfig <device> plumb

ifconfig <device> inet <IP_address> netmask 255.255.255.0

broadcast + up

Where:

● <device> is the device name

● <IP_address> is the IP address being assigned to the card

4. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Replacing the graphics card

The graphics card provides an interface for the local monitor.

Important:

Important: The graphics card does not support hot-plug operation. You must shut down the

system and turn off power before installing or replacing a card.

To replace a graphics card:

1. Log in to the system as root.

2. Enter:

cfgadm

This displays the PCI card configuration before you replace a card. Recheck the configuration after you have replaced the card.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

5. Turn the key switch to the Forced Off position. See the following figure.

74 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

6. Open the left door.

7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 59 for more

information.

8. Disconnect the monitor cable connected to the card.

9. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

10. Carefully pull the card from the I/O board. See the following figure.

11. Place the card on an antistatic mat or in an antistatic bag.

76 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

12. Insert the new graphics card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

13. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

14. Connect the monitor cable to the card.

15. Remove the ESD wrist strap.

16. Close the left door.

17. Reattach the monitor cable.

18. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

19. Turn on the system monitor.

20. Turn on the system.

21. When the system comes back up, log in as root.

22. Enter:

cfgadm

This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

23. If you just installed an XVR-100 graphics accelerator card on a CMS R3V11 V880, continue with Installing the XVR-100 software packages (V880 and R3V11 only)

page 78.

Installing the XVR-100 software packages (V880 and R3V11 only)

The XVR-100 software packages must be installed after you install a new XVR-100 graphics accelerator card. If you are replacing an existing XVR-100 graphics accelerator card, you do not have to reinstall this software.

To install the XVR-100 software packages on a Sun Fire V880 system:

1. Verify that your CMS system is running CMS R3V11 by entering:

pkginfo -x cms

Note:

Note: Do not perform this procedure if your CMS system is running a later load of CMS.

The software packages were installed with the Solaris operating system.

2. Verify that the XVR-100 graphics accelerator card is installed.

Note:

Note: For information on how to install the XVR-100 graphics accelerator card, see the

Sun documentation that was shipped with the card.

3. Load the Sun XVR-100 FCS software disk into the disk drive.

4. Enter:

cd /cdrom/cdrom0

5. Enter:

./install

The system installs the SUNWpfbx.u, SUNWpfbcf, SUNWpfbw, and SUNWpfbmn packages.

6. Enter:

/usr/sbin/shutdown -y -i0 -g0

The system shuts down and displays the ok prompt.

7. Enter:

boot -r

8. Log into the system as root.

The system reboots and displays the # prompt.

9. Enter:

eject cdrom

78 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Replacing SCSI cards

The following cards that support SCSI connections can be found in the V880 and V890 computers:

● Dual Ethernet and Dual SCSI card (V880 only)

● SunSwift SCSI card (V880 only)

● Dual Ultra320 SCSI card (V890 only)

To replace any of these SCSI cards:

1. Log in to the system as root.

2. Enter:

cfgadm

This displays the PCI card configuration before you replace a card. Recheck the configuration after you have replaced the card.

3. Enter:

Maintaining PCI cards

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

5. Turn the key switch to the Forced Off position. See the following figure.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

6. Open the left door.

7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and

8. Identify which card you want to remove.

9. Disconnect and label the cables connected to the card.

10. For the Dual Ultra320 SCSI card on the V890 only, disconnect the internal SCSI cable

11. Pinch the purple PCI card retaining clip until it releases from the back of the card and

DANGER

attach the other end to your wrist. See Using an ESD wrist strap

on page 59 for more

information.

from the card.

rotate the clip outward. See the following figure.

80 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

12. Carefully pull the card from the I/O board. See the following figure.

Maintaining PCI cards

13. Place the card on an antistatic mat or in an antistatic bag.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

14. Insert the new SCSI card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

15. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

16. For the Dual Ultra320 SCSI card on the V890 only, reattach the internal SCSI cable to the card.

17. Remove the ESD wrist strap.

18. Close the left door.

19. Reattach the cables.

20. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

21. Turn on the system monitor.

22. Turn on the system.

23. When the system comes back up, log in as root.

24. Enter:

cfgadm

This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed.

82 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining HSI/P cards (R3V11 on V880 only)

An HSI/P card supports X.25 switch links. For eight links, two HSI/P cards and two quad cables are needed. If the system uses TCP/IP signaling for all links, HSI/P cards are not needed. HSI/ P cards are not supported for CMS R12 and later.

Important:

Important: The HSI/P card does not support hot-plug operation. You must shut down the

system and turn off power before installing or replacing a card.

This section includes the following topics:

● Replacing an HSI/P card on page 83

● Installing the first HSI/P card or a pair of HSI/P cards on page 88

● Installing HSI/P software and patches on page 91

● Setting up the switch link for each ACD on page 91

● Adding a second HSI/P card on page 93

Maintaining PCI cards

If you are replacing a defective HSI/P card, see Replacing an HSI/P card the initial installation of one or two HSI/P cards, start with Installing the first HSI/P card or a pair

of HSI/P cards on page 88. If a second HSI/P card is being added to a system already in

operation, see Adding a second HSI/P card

Replacing an HSI/P card

To replace an HSI/P card:

1. Log in to the system as root.

2. Enter:

cfgadm

This displays the PCI card configuration before you replace a card. Recheck the configuration after you have replaced the card.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

on page 83. If this is

on page 93.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

5. Turn the key switch to the Forced Off position. See the following figure.

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

DANGER

6. Open the left door.

7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 59 for more

information.

8. Identify which card you want to remove.

9. Disconnect the HSI/P quad cable connected to the card.

84 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

10. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

11. Carefully pull the card from the I/O board. See the following figure.

12. Place the card on an antistatic mat or in an antistatic bag.

86 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

13. Insert the new HSI/P card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

14. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

15. Remove the ESD wrist strap.

16. Close the left door.

17. Reattach the HSI/P quad cable.

18. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

19. Turn on the system monitor.

20. Turn on the system.

21. When the system comes back up, log in as root.

22. Enter:

cfgadm

This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Installing the first HSI/P card or a pair of HSI/P cards

To install the first HSI/P card or a pair of HSI/P cards:

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Log in to the system as root.

3. Enter:

cfgadm

This displays the PCI card configuration before you add a card. Recheck the configuration after you have added the card.

4. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

5. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

6. Turn the key switch to the Forced Off position. See the following figure.

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

7. Turn off the system monitor.

8. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

88 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

9. Open the left door.

10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 59 for more

information.

11. Identify the slot in which you want to install the HSI/P cards. Slot 3 is recommended for the first HSI/P card and slot 4 is recommended for the second HSI/P card.

12. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

13. Remove the filler panel from the slot.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

14. Insert the first HSI/P card into slot 3 on the I/O board. Make sure that the card is fully seated. See the following figure.

15. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

16. If installing a second HSI/P card in slot 4, repeat Steps 12 through 15.

17. Remove the ESD wrist strap.

18. Close the left door.

19. Attach the HSI/P quad cables, and connect the switch links to the quad cables by following the instructions described in Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

20. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

21. Turn on the system monitor.

22. Turn on the system. Do not put the key switch in the locked position.

As the system powers up, the power LED on the monitor flashes.

23. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor.

The ok prompt is displayed.

90 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

24. Enter:

boot -r

This reboots the system so that it recognizes the new HSI/P cards.

Note:

Note: Sometimes the system fails to recognize a newly installed HSI card. If this

happens, the command show-devs does not show the HSI card and /var/ adm/messages fails to recognize the card upon bootup. See the troubleshooting chapter of Avaya Call Management System Switch Connections, Administration, and Troubleshooting for information about troubleshooting HSI/P cards.

25. When the system comes back up, log in as root.

26. Enter:

cfgadm

This displays the PCI card configuration after you add the card. Make sure that the new card is displayed.

27. Continue with Installing HSI/P software and patches

Installing HSI/P software and patches

Use the following procedures in the CMS software installation, maintenance, and troubleshooting document to:

● Install the HSI/P software

● Reinstall the Solaris patches

After installing the software and patches, continue with Setting up the switch link for each

ACD on page 91

Setting up the switch link for each ACD

To change the switch link administration for each ACD:

1. Enter:

cmssvc

The CMS Services menu is displayed.

2. Select the run_cms option.

on page 91.

3. Turn off CMS.

4. Enter:

cmssvc

The CMS Services menu is displayed.

5. Select the swsetup option.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

6. Select the ACD that you want to set up.

7. Accept the existing defaults for the following:

8. Select "X.25" and a specific link number when prompted for the link information.

9. Repeat Steps 4 through 8 for each ACD that will use the HSI card.

10. Enter:

● Switch name

● Switch model (release)

● Vectoring

● Expert agent

● Central office disconnect supervision

● Local port

● Remote port

cmssvc

The CMS Services menu is displayed.

11. Select the run_cms option.

12. Turn on CMS.

13. Test and troubleshoot each switch connection using the procedures in Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

14. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

92 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Adding a second HSI/P card

Use the following procedure to add a second HSI/P card to a system that is already in operation.

To add a second HSI/P card:

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Log in to the system as root.

3. Enter:

cfgadm

This displays the PCI card configuration before you add a card. Recheck the configuration after you have added the card.

4. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

Maintaining PCI cards

5. Press and release the front panel power switch to turn off the system.

Wait for the front panel Power/OK LED to turn off.

6. Turn the key switch to the Forced Off position. See the following figure.

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

7. Turn off the system monitor.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

8. Turn off any external SCSI devices, starting with the device that is closest to the system

9. Open the left door.

10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and

11. Identify the slot in which you want to install the HSI/P card. Slot 4 is recommended for the

12. Pinch the purple PCI card retaining clip until it releases from the back of the card and

and working toward the farthest device.

attach the other end to your wrist. See Using an ESD wrist strap information.

second HSI/P card.

rotate the clip outward. See the following figure.

on page 59 for more

13. If not already done, remove the filler panel from the slot.

94 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintaining PCI cards

14. Insert the HSI/P card into slot 4 on the I/O board. Make sure that the card is fully seated. See the following figure.

15. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

16. Remove the ESD wrist strap.

17. Close the left door.

18. Attach the HSI/P quad cable, and connect the switch links to the quad cable by following the instructions described in Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

19. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

20. Turn on the system monitor.

21. Turn on the system.

22. When the system comes back up, log in as root.

23. Enter:

cfgadm

This displays the PCI card configuration after you add the card. Make sure that the new card is displayed.

24. Administer the switch links as shown in Setting up the switch link for each ACD

page 91.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Maintaining disk drives

This section includes the following topics:

● Prerequisites on page 96

● Disk drive compatibility with CMS loads on page 96

● Disk drive configurations on page 96

● Required references on page 98

● Replacing disk drives on page 98

● Adding disk drives (optional) on page 116

Prerequisites

If possible, do a CMSADM backup before you add or replace a disk drive. See your CMS software installation, maintenance, and troubleshooting document for this procedure.

Before you attempt to replace defective data (nonboot) disks, try to print the current setup for all ACDs. This information must be readministered after you install replacement disks.

Disk drive compatibility with CMS loads

When a new or replacement disk drive is installed in an older system, the CMS load may not be compatible with the disk drive if the CMS configuration files have not been updated. Two configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited or replaced with the correct information. Contact the Avaya technical support organization for assistance.

Disk drive configurations

The computer supports a four-disk mirrored configuration. On only the V880, the configuration can be expanded to six disks with a field upgrade. The Sun Fire V880 supports 73-GB disks and the Sun Fire V890 supports 146-GB disks.

Important:

Important: Disks cannot be swapped between the V880 and V890 models.

96 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

The following diagram shows a six-disk configuration on a V880:

Tape drive

Disk drive

slots

Maintaining disk drives

six_disk_layout.cdr

The disks are mirrored as follows:

Primary Mirror

Boot disk pair Slot 0 Slot 3

First data disk pair Slot 1 Slot 4

Second data disk pair (optional

Slot 2 Slot 5

on V880 only)

Important:

Important: Each pair of disks must be the same size. For example, if the disk in slot 0

is 146-GB, the disk in slot 3 must also be 146-GB.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Required references

You need access to the following documents to do the disk maintenance procedures:

● The CMS software installation, maintenance, and troubleshooting document for your CMS

release

● Sun Fire 880 Server Service Manual or Sun Fire V890 Server Service Manual at the Sun

documentation Web site:

http://docs.sun.com

Replacing disk drives

The procedures for replacing disk drives is different for the following scenarios:

Replacing a single boot disk: If at least one of the boot disk drives (primary or mirror) is in operation, you can hot-plug a replacement boot disk drive without turning off the system. See

Replacing a single boot disk or replacing data disks

on page 99.

Replacing data disk drives: When replacing one or more data disk drives, you can hot-plug the replacement disk drives without turning off the system. See Replacing a single boot disk or

replacing data disks on page 99.

Replacing both boot disks: If both boot disk drives are defective, you must shut down and turn off the system before replacing the disk drives. See Replacing both boot disks page 105.

After replacing the disk drives, continue with Setting up the disk drives

on page 109.

98 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Replacing a single boot disk or replacing data disks

If you are replacing a single boot disk or a data disk, you can hot-plug the disk drives without shutting down the system.

To remove and replace a single boot disk or a data disk:

1. Unlock and open the front door.

2. Identify which disk drives must be replaced.

3. Enter the following commands:

cd /

luxadm probe

The name of the fiber channel loop is displayed.

Found Enclosure: SUNWGS INT FCBPL Name:FCloop Node WWN:508002000016b5b0 Logical Path:/dev/es/ses0

4. Record the name of the fiber channel loop. In this example, the name is FCloop.

Maintaining disk drives

5. Enter:

luxadm display loop_name

where loop_name is the name of the fiber channel loop.

Example:

luxadm display FCloop

The slot number for every disk in the system is displayed.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance

Note: The system will display a warning if a problem is detected with any of the disk

SUNWGS INT FCBPL DISK STATUS SLOT DISKS (Node WWN) 0 On (O.K.) 20000004cf81e68a 1 On (O.K.) 20000004cf81e851 2 Not Installed 3 On (O.K.) 20000004cf81e4d4 4 On (O.K.) 20000004cf81e910 5 Not Installed 6 On (Login failed) 7 On (Login failed) 8 On (Login failed) 9 On (Login failed) 10 On (Login failed) 11 On (Login failed) SUBSYSTEM STATUS FW Revision:9224 Box ID:0 Node WWN:508002000016b5b0 Enclosure Name:FCloop SSC100's - 0=Base Bkpln, 1=Base LoopB, 2=Exp Bkpln, 3=Exp LoopB SSC100 #0: O.K.(9224/ 3FA5) SSC100 #1: O.K.(9224/ 3FA5) SSC100 #2: Not Installed SSC100 #3: Not Installed Temperature Sensors - 0 Base, 1 Expansion 0:24ºC 1Not Installed Default Language is USA English, ASCII

Note:

drives.

6. Record the faulty disk number.

100 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Sun Microsystems V880, V890 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Purpose

Intended users

Overview

Conventions and terminology

Reasons for reissue

Related documentation

Change descriptions

Administration documents

Software documents

Hardware documents

Call Center documents

Avaya CMS upgrade documents

Base load upgrades

Platform upgrades and data migration

Avaya Call Management System Upgrade Express (CUE)

Documentation Web sites

Support

Installation

Preparing for installation

Safety precautions

System precautions

Required tools

Electrical specifications

Physical specifications

Service access specifications

Environmental specifications

Unpacking and inventorying the equipment

Parts list

Determining the computer model

Features

Physical labeling

Software check

Computer layout

Front panel

Back panel - V880

Back panel - V890

Hardware options

V880 hardware options

V890 hardware options

Rack mounting

Setting up power

Peripheral connectivity

Parts list

Connecting the monitor, keyboard, and mouse

Connecting the remote console modem

Connecting to external interfaces

Connecting the switch link

Connecting to the customer network

Turning on the system and verifying POST

Identifying installed PCI cards

Setting the remote console modem options

Turning the system over for provisioning

Maintenance

Precautions

Computer layout

Front panel

Rear panel - V880

Rear panel - V890

Turning the computer off and on

Accessing components inside the computer

Opening and removing a side door

Replacing and closing a side door

Using an ESD wrist strap

Maintaining PCI cards

Required references

Precautions

PCI card configuration

Reconfiguring PCI network cards

V880 PCI card configuration

V890 PCI card configuration

PCI card compatibility with CMS loads

HSI/P X.25 interface card

GigaSwift four port ethernet card

Maintaining hot-plug PCI cards