12-INCH 4-AMP ELECTRIC
GRASS TRIMMER + EDGER
Model TRJ601E
A Division of Snow Joe®, LLC
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
mCAUTION!
Before using this electric tool, carefully read and observe the
safety rules and instructions listed below. Before starting work,
make sure that you know how to stop the machine in case of
an emergency. The incorrect use of this machine could cause
serious injury. Keep these instructions in a safe place and on
hand so that they can be consulted when required.
mCAUTION!
The electric grass trimmer + edger should only be used for
cutting lawns and for trimming along the borders of ower
beds. Other uses of the trimmer + edger that are not indicated
in these instructions could damage the trimmer + edger or
seriously injure the operator.
GENERAL Safety Rules
mWARNING! When using the electric grass trimmer
+ edger basic safety precautions should always be followed
to reduce the risk of re, electric shock, and personal injury,
including the following:
A) FOR ALL DOUBLE–INSULATED APPLIANCES
1. Replacement parts – When servicing, use only identical
replacement parts.
2. Polarized appliance connections – To reduce the risk
of electric shock, this appliance has a polarized plug (i.e.
one blade is wider than the other) and will require the use
of a polarized extension cord. The appliance plug will t
into a polarized extension cord only one way. If the plug
does not t fully into the extension cord, reverse the plug.
If the plug still does not t, obtain a correct polarized
extension cord. This plug will t into the polarized wall
outlet only one way. If the plug still does not t fully into
the wall outlet, reverse the plug. If the plug still does not
t, contact a qualied electrician to install a proper wall
outlet. Do not change the appliance plug, extension cord
receptacle, or extension cord plug in any way.
Form No. SJ-TRJ601E-880E-MR2
OPERATOR’S MANUAL
B) FOR ALL APPLIANCES
1. Avoid dangerous environments – Do not use appliances
in damp or wet locations. Do not use in rain.
2. Keep children and bystanders away – Children and
other spectators, including pets, should be kept at least
50 feet (15 meters) away from the work area. When the
grass is cut, stones and debris contained in the grass can
be picked up by the trimmer + edger and dispersed into
the air. These ying projectiles can cause blindness or
other bodily injury.
3. Dress properly – Always wear suitable clothing when
using the trimmer + edger to prevent head, hand, or feet
injuries. Do not wear loose clothing or jewelry. They can
get caught in moving parts.
4. Use safety glasses – Also use safety footwear,
snug-tting clothing, protective gloves, hearing and head
protection.
5. Use the right tools – Do not use tools for any job except
that for which they are intended.
6. mWARNING! To reduce the risk of electric shock,
use only with an extension cord intended for outdoor
use, such as an extension cord of cord type SW-A,
SOW-A, STW-A, STOW-A, SJW-A, SJOW-A, SJTW-A, or
SJTOW-A.
7. Avoid unintentional starting – Do not carry plugged-in
tool with nger on the trigger. Make sure the switch is o
before plugging in the tool.
8. Do not abuse the cord – Never carry the tool by the cord
or yank the cord to disconnect it from the receptacle.
Keep cord away from heat, oil, and sharp edges.
9. Do not force the tool – It will do the job better and with
less likelihood of injury if it is used at the rate for which it
was designed.
10. Do not overreach – Keep proper footing and balance at
all times.
11. Stay alert – Watch what you are doing. Use common
sense. Do not operate the trimmer + edger when you are
tired, or under the inuence of aclcohol or drugs.
12. Disconnect the tool – Turn the trimmer + edger o and
disconnect the plug when: the trimmer + edger is not in
use; it is left unattended; it is being examined because it is
not working correctly; the power supply cable is damaged;
the trimmer line is being removed or changed or when
the trimmer + edger is being moved from one place to
another.
13. Store idle tools indoors – When not in use, tools should
be stored indoors in a dry and high or locked-up place out
of the reach of children.
© 2015 by Snow Joe®, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
1
14. Maintain tools with care – Keep cutting edges sharp
and clean for best performance and to reduce the risk
of injury. Follow instructions for lubricating and changing
accessories. Inspect the trimmer + edger periodically and
replace if damaged. Repair the trimmer + edger only at an
authorized service facility. Keep handles dry, clean, and
free from oil and grease.
15. Checked for damaged parts – Before continuing to
use the trimmer + edger, a guard or other part that is
damaged should be carefully checked to determine that
it will operate properly and perform its intended function.
Check for the alignment of moving parts, binding of
moving parts, breakage of parts, mounting, and any other
condition that may aect the trimmer + edger’s operation.
A guard or other part that is damaged should be properly
repaired or replaced by an authorized service center
unless indicated elsewhere in this manual.
C) ADDITIONAL SAFETY INSTRUCTIONS FOR GRASS
TRIMMER + EDGER
1. Keep guards in place and in working order.
2. Keep hands and feet away from the cutting area.
mCAUTION!
The safety guard is critical to the safety of the operator and the
safety of people standing within a safe distance of the trimmer
+ edger. The safety guard keeps the trimmer + edger in good
working order and must always be in place during operation.
• Do not try to stop the cutting device (nylon line) with your
hands. Always let it come to a stop by itself.
mWARNING! After switching o the tool, the cutting
device continues to rotate for a few seconds.
• Only use the original type of nylon line. Do not under any
circumstances use metal line instead of nylon line.
• Do not use the tool to cut grass which is not on the ground.
For example, do not cut grass growing on walls or rocks.
• Do not switch on the tool in an enclosed or poorly ventilated
space or in the presence of ammable and/or explosive
substances such as liquids, gases and powders.
• Only cut during broad daylight or with adequate articial
light.
• Check that all grass cuttings and dirt have been removed
from the ventilation vents.
• Do not cross roads or gravel paths while the tool is still
running.
• When the tool is not in use, store it in a dry place and out of
reach of children.
• After use, disconnect the tool from the power supply and
check for damage. If you have the slightest doubt about the
condition of the tool, contact an authorized service center.
• Only use the tool according to the instructions given in this
manual.
• Check regularly that the screws are tight.
• Do not try to repair the tool or access internal parts.
Contact an authorized service center.
Electrical Safety
1. Ground fault circuit interrupter (GFCI) protection should
be provided on the circuit(s) or outlet(s) to be used for
this electric trimmer + edger. Receptacles are available
having built-in GFCI protection and may be used for this
measure of safety.
2. To prevent electric shock, use only with an extension cord
suitable for outdoor use, such as SW-A, SOW-A, STW-A,
STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.
Before use, check that the extension cord is in good
condition. When using an extension cord, make sure to
use one heavy enough to carry the current your product
will draw. For lengths more than 50 ft (15 m), a No.16
AWG (or greater) extension cord should be used. An
undersized cord will cause a drop in line voltage resulting
in loss of power and overheating.
m WARNING m
Electric shock may cause SEVERE INJURY or
DEATH. Heed these warnings:
• Do not allow any part of the electric trimmer + edger
to make contact with water while it is in operation. If
the appliance becomes wet while turned o, wipe dry
before starting.
• Use only a UL-, CSA-, or ETL-rated extension cord
for outdoor, all-weather use, such as the Snow Joe
Sun Joe
extension cord with lighted end (Model PJEXT50-B).
Visit snowjoe.com to purchase this extension cord
online or, to order by phone, call 1-866-SNOWJOE
(1-866-766-9563).
• Do not use an extension cord over 100 ft (30 m).
• Do not touch the appliance or its plug with wet hands
or while standing in water. Wearing rubber boots
oers some protection.
Min. Wire Gauge (A.W.G.):
3. To reduce the risk of electric shock, this appliance has
a polarized plug (i.e. one blade is wider than the other).
Use this appliance only with a polarized UL-, CSA-, or
ETL-listed extension cord recommended for outdoor,
all-weather use, such as the Snow Joe® + Sun Joe®
Power Joe SJTW-A 14-gauge 50-foot extension cord
with lighted end (Model PJEXT50-B). Visit snowjoe.com
to purchase this extension cord online or, to order by
phone, call 1-866-SNOWJOE (1-866-766-9563).
The appliance plug will t into a polarized extension
cord only one way. If the appliance plug does not t
fully into the extension cord, reverse the plug. If the plug
still does not t, obtain a correct polarized extension
cord. A polarized extension cord will require the use of a
®
Power Joe SJTW-A 14-gauge 50-foot
EXTENSION CORD CHART
Cord Length:
50 ft (15 m)16100 ft (30 m)
®
16
+
2
polarized wall outlet. The extension cord plug will t into
the polarized wall outlet only one way. If the plug does
not t fully into the wall outlet, reverse the plug. If the plug
still does not t, contact a qualied electrician to install
the proper wall outlet. Do not modify the appliance plug,
extension cord receptacle, or extension cord plug in any
way.
4. To prevent the appliance cord from disconnecting from
the extension cord during operation, use the onboard
extension cord restraint hook and/or make a knot with the
two cords as shown in Table 1.
Table 1. Method of Securing Extension Cord
mWARNING! Some dust and debris created by the
use of the tool could contain chemicals known to the State
of California to cause cancer and birth defects or other
reproductive harm. Some examples of these chemicals are:
• Chemicals in fertilizers
• Compounds in insecticides, herbicides, and pesticides
• Arsenic and chromium from chemically treated lumber
Your risk from exposure to these chemicals varies, and
depends on how often you do this type of work. To reduce
your exposure, work in a well-ventilated area and with
approved safety equipment, such as dust masks that are
specially designed to lter out microscopic particles.
Cord set Appliance cord
(A) Tie cord as shown
(B) Connect plug and receptacle
5. Do not abuse the cord. Never pull the trimmer + edger
by the cord or yank the cord to disconnect it from the
receptacle. Keep the cord away from heat, oil, and sharp
edges.
Double-Insulated Appliances
In a double-insulated appliance, two systems of insulation
are provided instead of grounding. No grounding means is
provided on a double-insulated appliance, nor should a means
for grounding be added to the appliance. Servicing a doubleinsulated appliance requires extreme care and knowledge
of the system, and should be performed only by qualied
service personnel at an authorized Snow Joe® + Sun Joe®
dealer. Replacement parts for a double-insulated appliance
must be identical to the parts they replace. A double-insulated
appliance is marked with the words “Double Insulation” or
“Double Insulated.” The symbol (square within a square)
may also be marked on the appliance.
DOUBLE-INSULATED: GROUNDING NOT
REQUIRED. WHEN SERVICING, USE ONLY
IDENTICAL REPLACEMENT PARTS.
This electric trimmer + edger is double-insulated, eliminating
the need for a separate grounding system. Use only identical
replacement parts. Read the instructions before servicing
double-insulated appliances. Use this electric trimmer + edger
only as described in this manual.
mWARNING! California Proposition 65:
This product contains chemicals known to the State
of California to cause cancer, birth defects or other
reproductive harm.
3
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
Symbols SymbolsDescriptions Descriptions
READ THE OPERATOR'S
MANUAL(S) – Read,
understand, and follow
all instructions in the user
manual(s) before attempting to
assemble and operate.
Keep bystanders and children
a safe distance away.
SAFETY ALERT – Indicates
a precaution, a warning, or
a danger.
WEAR EYE AND HEARING
PROTECTION – For protection
against injury, wear ear
defenders and safety goggles.
Wear safety gloves during
use to protect hands.
Immediately remove the plug
from the mains if the power
cable is damaged, frayed, or
entangled. Always keep the
power cable away from heat,
oil and sharp edges.
WARNING! Do not expose the
unit to rain or wet conditions.
Beware of ying objects
and debris.
Wear non-slip footwear that will
protect your feet and improve
your footing on slippery surfaces.
WARNING! Turn the machine
OFF and disconnect it from the
power supply before inspecting,
cleaning, changing accessories,
or conducting any other
maintenance task.
DOUBLE INSULATION –
When servicing, use only
identical replacement parts.
DANGER! Beware of thrown
objects to bystanders. Keep
bystanders at least 15 m (50 ft)
away from the machine.
4
Know Your Electric Grass Trimmer + Edger
Read the owner’s manual and safety instructions carefully before operating the electric grass trimmer + edger. Compare the
illustration below to the electric trimmer + edger in order to familiarize yourself with the location of the various controls and
adjustments. Save this manual for future reference.
1. Rear handle
2. ON/OFF trigger switch
3. Safety lock button
4. Extension cord restraint hook
5. Handle knob
6. Adjustable auxiliary handle
7. Locking lever
8. Appliance cord
9. Telescopic shaft adjustment knob
10. Shroud
11. Safety guard
12. Cooling fan
13. Nylon cutting line
14. Edger guide + ower guard
3
1
2
4
5
7
6
180º
9
8
Technical Data
Rated Voltage 120 V ~ 60 Hz
Power 4 A
No Load Speed 8,800 rpm
Cutting Swath 12 in. (30 cm)
10
11
12 13 14
Line Diameter 0.063 in. (1.6 mm)
Spool Length 20 ft (6 m)
Spool Advance Bump Feed
Weight 5 lbs (2.3 kg)
5
Unpacking
Carton Contents
• Grass trimmer + edger
• Safety guard
• Auxiliary handle
• Handle bolt and screws
• Manual with registration card
3. Adjust the handle to the most comfortable position.
4. Assemble the auxiliary handle on the machine by inserting
the handle knob into the auxiliary handle and tightening
the handle with the bolt provided (Fig. 2).
Fig. 2
1. Carefully remove the electric grass trimmer + edger and
check to see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe® + Sun Joe® customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use the electric grass
trimmer + edger. The packaging is made of recyclable
materials. Properly dispose of these materials in
accordance with local regulations or save the packaging
for long-term product storage.
IMPORTANT! The equipment and packaging material are not
toys. Do not let children play with plastic bags, foils, or small
parts. These items can be swallowed and pose a suocation
risk!
Assembly
Before using the electric grass trimmer + edger, follow these
instructions to assemble:
NOTE: Observe correct mains voltage – The voltage of
the power source must match the voltage specied on the
nameplate of the unit.
Bolt
Handle knob
5. Make sure that the handle assembly is tightly xed to the
machine body.
Fitting the Safety Guard
mWARNING! The guard must be properly installed.
The guard provides partial protection from the risk of thrown
objects to the operator and other bystanders.
1. Unplug the tool and remove the screws from the motor
housing.
2. Place the safety guard in the direction of the arrow shown
to align it with the screw holes on the motor housing
(Fig. 3).
Fitting Auxiliary Handle
1. Remove the trimmer + edger and parts from the box.
2. Place the handle on the tool as shown (Fig. 1).
Fig. 1
Fig. 3
Safety guard
Auxiliary handle
3. Firmly press the safety guard into place and secure it to
the trimmer head with the screws provided (Fig. 4).
NOTE: Never use the tool unless the safety guard is
6
properly tted.
Fig. 4
Screws
Edger Guide + Flower Guard
1. To use the edger guide + ower guard, ip it down from its
stored position (Fig. 5).
Adjusting the Angle of Cutting Head
mWARNING! Always unplug the trimmer + edger before
making any adjustments to the trimmer + edger.
1. Slide the locking lever down and hold (Fig. 7).
2. Twist the operation handle to the desired position.
3. Release the locking lever.
Fig. 7
90°
Fig. 5
Edger guide +
ower guard
2. The edger guide + ower guard can be ipped up so it
stores against the motor housing for convenient storage,
when not in use (Fig. 5).
Adjusting the Telescopic Shaft
1. Loosen the telescopic shaft adjustment knob.
2. Pull and adjust the shaft to a comfortable height (Fig. 6).
3. Tighten the knob once the desired length is achieved
(Fig. 6).
Fig. 6
180°
Locking lever
mWARNING! Never use steel, wire, rope, string, or other
materials as cutting line. Other materials can break o during
cutting and become a dangerous missile that can cause
serious injury.
Application
Replacing the Spool
1. Disconnect the main plug.
2. Press together both locking device tabs on the spool
cover and remove the cover (Figs. 8-9).
3. Remove the spool from the spool cover (Fig. 10).
4. Remove the spring and clean out any dirt or grass residue.
Fig. 8
Spool
cover
Locking
devices
Telescopic shaft
adjustment knob
Spool
to tighten
the knob
7
Fig. 9
Fig. 10
Spool
2. Wind the line following the directional arrows on the
spool housing and hook the two ends into the side
grooves (Fig. 12).
Fig. 12
3. Firmly place the white cover on the spool and pull the
two ends approximately 3.5 inch (9 cm) out of the spool
(Fig. 13).
Fig. 13
Winding the Line
NOTE: A dual-line factory wound spool (Model TRJ601ERS) is
available for easy spool replacement on the TRJ601E electric
grass trimmer + edger. Visit www.snowjoe.com to purchase.
Should you wish to wind the line yourself, the instructions are
provided below. Self-winding, however, is NOT recommended
because if the line is not wound properly it can cause the
trimmer + edger’s bump feed system to malfunction. For this
reason, users are strongly urged to purchase the pre-wound
spool.
1. The spool can hold 20 ft (6 m) of line. Remove the white
cover. Holding the loose ends of the line together with
one hand, nd the center of the line with the other hand
and hook this center loop into the groove on the spool as
shown in Fig. 11.
Fig. 11
4. Along the groove, slide the line into the hole in the spool
cover (Fig. 14).
Fig. 14
5. Prepare to assemble the spool into the trimmer + edger.
8
Assembling the Spool
NOTE: A dual-line factory wound spool (Model TRJ601ERS) is
available for easy spool replacement on the TRJ601E electric
grass trimmer + edger. Visit www.snowjoe.com to purchase.
When using the factory wound spool, keep the protective white
cover encasing the line in place, then follow the directions
below to feed the line into the grass trimmer + edger.
1. Insert the spring into the shroud and thread the line into
the hole as shown in Fig. 15.
Check Length of Nylon Cutting Line
1. Pull the line to the inner edge of the outer safety guard. If
the line is too short (i.e. less than 50 mm from the inside
edge of the safety guard), push down on the center of the
trimmer + edger head and simultaneously pull the line a
few centimeters past the edge of the safety guard
(Fig. 17).
Fig. 17
Fig. 15
Spring
2. Place the spool cover on the spool and press it rmly
down until the locking devices of the spool cover securely
click into place (Fig. 16).
Fig. 16
Spool cover
Locking
devices
Spool
Center of trimmer head
Outer guard
To Increase Line Length
NOTE: The grass trimmer + edger comes with a full line spool.
The line wears down during work. To feed in new line:
1. Switch the machine on and press the head of the spool
rmly against the ground.
2. The line will automatically be released by centrifugal force.
The trimmer line will be cut to the right length by the blade
on the spool cover.
Operation
Spool
The electric grass trimmer + edger is designed to cut grass
and weeds under bushes, and on slopes and edges that
cannot be reached with the lawn mower. The trimmer + edger
must be used outdoors only, at an ambient temperature
between 0ºC and 45ºC.
mWARNING! Remove stones, loose pieces of wood
and other objects from the cutting area. The trimmer line
continues to rotate for a few seconds after the trimmer + edger
is switched o. Let the motor come to a complete stop before
switching the trimmer + edger back on. Do not rapidly switch
the trimmer + edger o and on.
ON + OFF Switch
1. To switch the grass trimmer + edger ON, press and hold
the safety button, then squeeze the ON/OFF trigger and
release the safety button.
2. To switch OFF, release the ON/OFF trigger.
9
Cutting Grass
1. Move the grass trimmer + edger left and right, keeping it
a safe distance away from the body. The trimmer + edger
can eciently cut grass up to a height of 6 in. (15 cm). Cut
higher grass in stages.
2. When using the trimmer + edger, hold it at an angle of
about 20° to the ground (Fig. 18) and swing the trimmer +
edger from side to side (Fig. 19).
Trimming Edges
1. Guide the grass trimmer + edger along the edge of the
lawn. Avoid contact with paved surfaces, stone or garden
walls, as this will wear the line rapidly.
2. Use the edge of the guard as a guide when cutting near
fences and walls (Fig. 21).
3. Move the trimmer + edger in a backwards direction when
trimming around edges to avoid damage.
Fig. 18
20°
Fig. 19
mWARNING! Do not overload the trimmer + edger
– Cut in small sections to maximize the trimmer + edger’s
eciency and keep the trimmer + edger running at high speed
(Fig. 20).
Fig. 20
X
Fig. 21
Maintenance
mWARNING! Before performing any maintenance task,
cut o the electric power supply by disconnecting the plug
from the extension cord.
mWARNING! Always wear protective gloves during
maintenance tasks. Do not carry out maintenance when the
engine is running or hot.
mWARNING! Use only original manufacturer’s
replacement parts, accessories and attachments. Failure to do
so can cause potential injury and poor performance.
• Before conducting any maintenance task, make sure the
trimmer + edger is unplugged.
• Only the maintenance operations described in this manual
may be carried out by the user. For repairs that have not
been explained in these instructions, contact an authorized
service center.
• Check all screws regularly to ensure that they are tightly
secured.
• Only use original replacement parts. These spare parts are
designed specically for this device and are the only ones
suitable for replacement. Other replacement parts will not
only lead to an invalidation of the warranty, but also may
endanger you and your environment.
• Do not spray or wet the appliance with water.
• Do not use detergents or solvents as these could ruin the
trimmer + edger. The plastic parts can be easily damaged
by chemical agents.
• If the cutting blade no longer cuts or breaks, replace it by
contacting an authorized service center.
10
IMPORTANT:
To ensure product safety and reliability, repairs, maintenance
and adjustments should be performed by authorized service
centers or other qualied service organizations that utilize
identical replacement parts for their repairs.
Service + Support
If your Sun Joe® Trimmer Joe TRJ601E Electric Grass Trimmer
+ Edger requires service or maintenance, please call the
Snow Joe® + Sun Joe® customer service center at
1-866-SNOWJOE (1-866-766-9563).
Storage
Follow these recommendations for storing the grass trimmer +
edger.
• Clean the grass trimmer + edger thoroughly before storing.
• Store the trimmer + edger in a stable and safe position out
of the reach of children. Keep the trimmer + edger in a dry
place where the temperature is not too hot or too cold.
• Do not store the grass trimmer + edger resting against the
oor. Hang it by the upper handgrip so that the guard does
not touch anything. If the guard rests against a surface, its
shape and dimensions could be permanently altered, and
could render the machine unsafe to use.
Model + Serial Numbers
When contacting the company, reordering parts, or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
T R J 6 0 1 E
Serial #:
Troubleshooting
Problems Possible Cause Possible Solution
The motor does not
run or the tool runs
slowly.
• Power failure/unit not plugged
into a working receptacle.
• Spool housing cannot rotate freely.
• Cutting line does not protrude.
• Check to make sure the unit is plugged into a working
outlet. Make sure the extension cord is not damaged.
• Remove the spool and clean the slots; carefully remove
any grass and weeds or other debris.
• Cut the spool line o so that it just reaches the line
trimming blade.
• Take the trimmer + edger to an authorized service center
if the trimmer + edger does not start after completing
these checks.
Bump line feed does
not work.
• Trimming blade bound with
accumulated grass.
• Bump feed out of line.
• Spool bound up.
• Bump feed is dirty.
• Spool line twisted when relled.
• Not enough line is exposed.
• Stop the machine and clean the trimming blade.
• Install a new spool of cutting line.
• Clean the bump feed.
• Remove the spool cover and pull the cutting line until it
reaches the trimming blade.
11
Accessories
mWARNING! ALWAYS use only authorized Snow Joe
replacement parts or accessories that are not intended for use with this electric trimmer + edger. Contact Snow Joe® + Sun Joe®
if you are unsure whether it is safe to use a particular replacement part or accessory with your electric trimmer + edger. The use
of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.
®
+ Sun Joe® replacement parts and accessories. NEVER use
ModelAccessories Item
1
Dual-line pre-wound spool for TRJ601E
2
Snow Joe® + Sun Joe® Power Joe SJTW-A
14-gauge 50-foot extension cord with
lighted end
TRJ601ERS
PJEXT50-B
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such
changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe® + Sun Joe® customer
service center at 1-866-SNOWJOE (1-866-766-9563).
Snow Joe
®
+ Sun Joe® universal wall bracket
12
SJWB
NOTES
13
NOTES
14
SNOW JOE® + SUN JOE® CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience
as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal
operating conditions. We think it’s important that you know what you can expect from us. That’s why we created
the Snow Joe® + Sun Joe® promise.
OUR PROMISE: Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase. If your product
does not work, or there’s an issue with a specic part, we will x this by either sending you a free replacement part or
by sending you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in
action cutting, sawing, mowing, washing and…?
GENERAL CONDITIONS:
Snow Joe® + Sun Joe® operating under Snow Joe®, LLC warrants
this new product to the original purchaser for two years against
defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put
to personal use around the household. If the product is put to
any business, commercial or industrial use or is rented or leased,
then the duration of this warranty is 90 days from the date of
original purchase. It is the owner’s responsibility to correctly
perform all maintenance and minor adjustments explained in
the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at help@snowjoe.com for
instructions. Please be sure to register your unit beforehand to
speed up this process. Certain products may require a serial
number, typically found on the decal axed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe® + Sun Joe® may from time to time change the design
of its products. Nothing contained in this warranty shall be
construed as obligating Snow Joe® + Sun Joe® to incorporate
such design changes into previously manufactured products, nor
shall such changes be construed as an admission that previous
designs were defective.
This warranty is intended to cover product defects only.
Snow Joe®, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
the Snow Joe® + Sun Joe® products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this
product while waiting for a replacement part or unit under this
warranty. Some states do not allow exclusions of incidental or
consequential damages so the above exclusions may not apply
in all states. This warranty may give you specic legal rights in
your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 6PM EST.
You can reach us at 1-866-SNOWJOE (1-866-766-9563), online
at snowjoe.com, via email at help@snowjoe.com or tweet us
@snowjoe.
EXPORTS:
Customers who have purchased Snow Joe® + Sun Joe®
products exported from the United States and Canada should
contact their Snow Joe® + Sun Joe® distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have diculty obtaining warranty information, contact
your Snow Joe® + Sun Joe® seller. If in the event your eorts are
unsatisfactory, please reach out to us directly.
15
snowjoe.com
Loading...