Sunco MiVoice Business 6900 Quick Reference Manual

MiVoice Business 6900
Quick Reference Guide

Table of Contents

About Sunco Communications ............. 1

HOW TO PLACE A SERVICE TICKET.. ........................ 1

Guide for Buttons ................................... 2

MITEL 6940.................................................................... 2

MITEL 6930 .................................................................. 3

MITEL 6920 .................................................................. 4

BUTTON DESCRIPTIONS…………………………...……5

Calling & Programming ......................... 6

BASIC CALL HANDLING……………………………….…6
ADVANCED CALL HANDLING…………………………...7
MOBILELINK FEATURES………………………………….8

1

Sunco is your Trusted Telecom Systems Integrator
Making business communication easier for you

From modest beginnings as a home-based,
family-run business, Sunco has grown over
the past 20 years into the trusted
telecommunications partner for over 1,600
businesses across Canada. We are a proud,
Canadian company with the love of
business communication at the very core of
what we do.

Our team lives, breathes and works with these
technologies on a daily basis, and understands
how complex they can be. That’s why we’re
committed to making business communication
easier for your organization. How do we do
this? By being an Integrator. We fit all the
pieces of your voice/data systems together into
a unified whole - giving you superior design,
support and management all through one point
of contact. This strategy ensures you get the
technology and services your business needs,
delivered in a way that is coordinated,
convenient and just easier.

No more confusing network service contracts,
overseas call centres, long wait times and
impersonal service. We promise honest advice
and personal support delivered in a way that
reflects our core values:

• We Embrace Change

• We Do What It Takes

• We are Accountable to the Outcome

• We do the Right Thing

• We Bring Out the Best in Each Other

The Sunco team is ready to help. Leverage
our Integrator strategy to help make business
communication easier for your
organization. Optimize your time to focus on
what matters most - growing your business.

Need to reach us? We're
ready to help!

Service: To enter a service call, please
email [e-mail] and a ticket will be
auto-generated in our system.

Client Portal: To receive log-in credentials for
our self-service payment and service portal,
please call Tammy Klemmer at [phone]
or 1 [phone]

After-hours Emergency Service: To reach
our after-hours on-call technician, please call
[phone] or 1 [phone] and leave
a message.

Accounting: For questions regarding
invoicing, please call Tammy Klemmer at
[phone] or [e-mail]

MiVoice Business 6900 Guide

2

Mitel 6940

Key

Name

1

Cordless Handset

2

Speaker

3

Message Waiting Indicator

4

Contacts Key

5

Call History Key

6

Voicemail Key

7

Settings Key

8

Volume Control

9

Dialpad

10

Goodbye Key

11

Redial Key

12

Hold Key

13

Mute Key

14

Speaker/ Headset Key

15

Touch screen that allows 96 programmable functions