Sub-Zero PRO3650, PRO4850G Use and Care Guide
PRO Series Refrigeration
Use and Care Guide
CLEANING, MAINTENANCE,
AND MORE
PRO Series Refrigeration
Contents
3 PRO Series Refrigeration
4 Safety Precautions
6 PRO Series Features
7 Interactive Controls
8 Storage
11 Operation
14 Care Recommendations
15 Water Filtration System Data
16 Troubleshooting
19 Sub-Zero Warranty
2 | Sub-Zero Customer Care 800.222.7820
PRO Series Refrigeration
Customer Care
The model and serial number are printed on the enclosed
product registration card. Both numbers are also listed on
the product rating plate. Refer to page 4 for rating plate
location. For warranty purposes, you will also need the
date of installation and name of your authorized Sub-Zero
dealer. Record this information below for future reference.
SERVICE INFORMATION
Model Number
Serial Number
Date of Installation
Certified Service Name
Certified Service Number
Authorized Dealer
Dealer Number
If your product ever needs attention, be sure to use a
Sub-Zero Factory Certified Service provider recommended
by our Customer Care Center, or select one from our list
of providers available at subzero.com/locator. All Factory
Certified Service providers are carefully selected and thoroughly trained by us.
Important Note
To ensure this product is installed and operated as safely
and eciently as possible, take note of the following types
of highlighted information throughout this guide:
IMPORTANT NOTE highlights information that is especially
important.
CAUTION indicates a situation where minor injury or product damage may occur if instructions are not followed.
WARNING states a hazard that may cause serious injury or
death if precautions are not followed.
IMPORTANT NOTE: Throughout this guide, dimensions in
parentheses are millimeters unless otherwise specified.
subzero.com | 3
Safety Precautions
IMPORTANT INSTRUCTIONS
WARNING
Do not store explosive substances such as
aerosol cans with a flammable propellant in
this appliance.
WARNING
Keep ventilation openings, in the appliance
enclosure or in the built-in structure, clear of
obstruction.
WARNING
Do not use mechanical devices or other
means to accelerate the defrosting process, other than those recommended by the
manufacturer.
WARNING
Do not expose this appliance to rain.
WARNING
• This appliance contains flammable refrig-
erant and must be handled, installed, serviced, and decommissioned by authorized
personnel. Once decommissioned, consult
local authorities for disposal instructions.
• To minimize the risk of ignition due to
improper installation, replacement parts,
or service procedures, only refrigeration
technicians with flammable refrigerant
training who are aware of the dangers of
dealing with high voltage electricity and
refrigerant under pressure are allowed to
work on this equipment.
• Do not damage the refrigeration circuit
when installing, maintaining, or servicing
the unit.
•
This symbol indicates risk of fire/
flammable materials.
WARNING
This appliance is only intended for residential
use.
CAUTION
Incorporated ice makers must be installed by
the manufacturer or its service agent.
WARNING
Do not use electrical appliances inside the
food storage compartments of the appliance,
unless they are of the type recommended by
the manufacturer.
4 | Sub-Zero Customer Care 800.222.7820
Safety Precautions
IMPORTANT INSTRUCTIONS
WARNING
This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children
should be supervised to ensure they do not
play with the appliance.
WARNING
DANGER: Risk of child entrapment. Before you
throw away your old refrigerator or freezer:
• Take o the doors.
• Leave the shelves and drawer dividers in
place so that children may not easily climb
inside.
WARNING
PROPOSITION 65 FOR CALIFORNIA RESIDENTS
Cancer and Reproductive Harm—
www.P65Warnings.ca.gov
subzero.com | 5
PRO Series Features
PRO Series Features
FEATURES
Product Rating Plate (inside drawer)
1
Freezer External Touch Display
2
Refrigerator External Touch Display
3
Air Purification System
4
Glass Shelves
5
Slide-Out Bins
6
Pull-Out Shelf
7
Side Rail Supports
8
Refrigerator Crisper Drawer
9
Removable Crisper Lid
10
Refrigerator Storage Drawer
11
Freezer Storage Drawer
12
Automatic Ice Maker
13
Ice Container
14
Water Filtration System (behind grille)
15
Condenser (behind grille)
16
2
4
5
7
10
13
1
14
PRO3650 (solid door model)
16
15
16
3
6
8
9
12
15
6 | Sub-Zero Customer Care 800.222.7820
2
7
1
12
13
14
PRO4850G (glass door model)
3
4
5
6
8
10
9
11
Interactive Controls
Interactive Touch Controls
For initial start-up, touch and hold POWER on either
external touch display, located on the grille.
Temperature can be adjusted in one-degree increments.
The left and right external displays control dierent temperature zones in the unit, but can both access the settings
menu.
EXTERNAL TOUCH DISPLAY
To unlock the display, touch
The display will lock automatically after 30 seconds of
inactivity. Refer to the illustrations below.
To adjust the temperature, touch the temperature displayed next to the corresponding zone icon.
To turn the ice maker on or o or to active max ice, touch
the ice cube(s) icon.
0
and hold for three seconds.
3838
SETTINGS
To access the Settings menu, touch
touch display.
SETTINGS
Activate or deactivate power to the unit
Enable or disable automatic display lock
Activate, deactivate, or refresh purifier life reminder
Enable or disable door/drawer alarm and duration
Enable or disable connect
Enable, disable reminder, or refresh filter life reminder
Enable or disable Sabbath mode
Adjust soft on lighting and accent lighting (if applicable)
Adjust temperature units
on either external
Freezer display
(36" model shown)
Refrigerator display
Adjust alarm volume and tone
Select language
View troubleshooting and service information
subzero.com | 7
Storage
Keeping Food At Its Best
DUAL REFRIGERATION
This Sub-Zero features a unique Dual Refrigeration®
system to keep food fresher longer. Three separate
controls allow the refrigerator, refrigerator drawer(s), and
freezer to be set at dierent temperatures.
With the Sub-Zero Dual Refrigeration
refrigerator and freezer systems have been designed to
maintain accurate, consistent temperatures and proper
humidity levels for longer food life expectancy. Dual
®
Refrigeration
eliminates transfer of fresh food odors to
frozen food and ice and does not freeze the moisture out
of the air in the fresh food section.
For handy tips and information on how to maximize food
freshness, refer to the freshness cards stored in the refrigerator.
®
®
system, individual
Refrigerator Storage
GLASS SHELVES
To remove or adjust a glass shelf, tilt up, then lift up and
out. To reposition, insert the shelf in the tracks along the
back wall, then lower the front until it locks into position.
Refer to the illustration below.
IMPORTANT NOTE: Use care when handling glass shelves
to prevent breakage or scratching of the interior.
CAUTION
Warm glass shelves to room temperature before
immersing in warm water.
SLIDE-OUT BINS
Integrated rails mounted below the glass shelves allow
slide-out bins to be positioned in a variety of locations. To
remove or adjust a slide-out bin, pull the handle of the bin
forward until it stops, and lift up and out of the rails. Refer
to the illustration below.
8 | Sub-Zero Customer Care 800.222.7820
Glass shelf removal
Slide-out bin removal
Storage
Refrigerator Storage
PULL-OUT SHELF
The bottom shelf pulls out for easy access to condiments
and other items commonly stored on door shelves. Adjustable rails keep items snugly in place. To adjust, pull the rail
up and rotate. Refer to the illustration below.
CRISPER LID
To remove the crisper lid assembly, pull the upper refrigerator drawer all the way out, raise the front edge of the
crisper lid up, and pull out from the back. Refer to the
illustration below.
DRAWER DIVIDERS
Long dividers run the full depth of the drawer, with shorter
dividers that connect to the long dividers to compartmentalize the drawer.
To remove the short dividers, lift up and out. The long
dividers cannot be removed.
Freezer Storage
STAINLESS STEEL SHELVES (48" MODELS)
To remove or adjust a shelf, tilt up, then lift up and out. To
install, insert the shelf in the tracks along the back wall,
then lower the front until it locks into position.
ICE CONTAINER
To remove the ice container, pull the drawer out to fullextension, then lift the container up and out.
Pull-out shelf
Crisper lid (48" model shown)
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Storage
Storage Drawers
Refrigerator and freezer storage drawers are removable for
cleaning. An automatic stop is built in to prevent the drawers from coming all the way out unintentionally.
To remove, pull the drawer out to full-extension. Apply
forward pressure to the front of the drawer slide, and pull
up and back on the drawer handle. Refer to the illustration
below.
DRAWER
Storage drawer removal
SLIDE
10 | Sub-Zero Customer Care 800.222.7820
Operation
Air Purification System
Many fresh foods emit ethylene gas, a naturally-occurring
compound that hastens food ripening and spoilage. The
air purification cartridge has been factory installed and is
located inside the refrigerator on the back wall.
To initiate air purification, touch
The cartridge will last approximately one year. “Change Air
Purifier” will appear on the display when the cartridge
needs to be replaced. Touch “Snooze” to delay the reminder
for 24 hours or until cartridge can be replaced. Touch
“Refresh” to reset the life indicator to 100% once the cartridge is replaced.
Replacement Sub-Zero air purification cartridges can be
ordered online at subzero.com/store. For questions, contact Sub-Zero Customer Care at 800-222-7820.
CAUTION
The air purification system complies with applicable
federal requirements regarding incidental exposure
to ultraviolet light. Lamp contains mercury. Manage
in accordance with disposal laws. Visit earth911.com
or call 800-222-7820.
, then touch .
AIR PURIFICATION CARTRIDGE REPLACEMENT
1 To access the air purification cartridge, grasp the out-
side cover from the bottom and rotate upward. Refer to
the illustration below.
2 Grasp the black cover from the top and rotate down-
ward. The cartridge will pop out and can be removed.
3 Remove the new cartridge from packaging and insert
with the connector pointing downward.
4 Once in position, close the black cover. Then rotate the
outside cover downward until it closes against the back
wall.
5 Once the cartridge has been replaced, follow the
instructions on the display. The cartridge life cycle will
reset for approximately one year.
Air purification cartridge
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Operation
Water Filtration System
The water filtration system supplies filtered water to the ice
maker.
IMPORTANT NOTE: Discard the first two full containers of
ice after each filter replacement.
If the water filtration system will not be used, it can be
bypassed by removing the water filter.
The filter is rated for 750 gallons
(2839 L) or one year,
whichever comes first. “Change Water Filter” will appear on
the display when the cartridge needs to be replaced. Touch
“Snooze” to delay the reminder for 24 hours or until the
cartridge can be replaced. Touch “Refresh” to reset the life
indicator to 100% once the filter is replaced.
Replacement Sub-Zero water filters can be ordered online
at subzero.com/store. For questions, contact Sub-Zero
Customer Care at 800-222-7820.
WATER FILTER REPLACEMENT
1 To access the water filter, rotate the bottom of the grille
upward.
2 To remove the old filter, rotate counterclockwise
one-quarter turn, then pull out. Refer to the illustration
below. It is normal for a small amount of water to drip
when the filter is removed. It should be wiped up with a
paper towel or cloth.
3 Remove the new filter from packaging and remove the
plastic cap.
4 Insert the new filter into the manifold, and turn it clock-
wise.
5 Once the new filter has been installed, the water filter
life monitor will automatically reset.
12 | Sub-Zero Customer Care 800.222.7820
WATER FILTER
Water filter removal
Operation
Ice Maker Operation
To initiate ice production, touch on the freezer external
touch display.
start-up, discard the first few batches of ice. The ice may
contain impurities from new plumbing connections.
Max ice increases ice production up to 30% for a 24-hour
period. Touch
the display.
If ice is not used regularly, it may fuse together. To avoid,
discard the ice and allow the ice maker to replenish.
will be visible in the display. After initial
to activate max ice. will be visible in
Sabbath
This appliance is certified by Star-K to meet strict religious
regulations in conjunction with specific instructions found
on www.star-k.org.
Connect This Appliance
Connect this appliance to remotely monitor and control it.
Connecting requires a wireless router, an Internet connection with a network name and password, and a compatible
mobile device. There is no limit to the number of appliances you can connect to an account. Connect products
from multiple homes to the same account. Connecting
appliances is optional.
1 Download the free Sub-Zero Group Owner’s App from
the Apple App Store or Google Play.
2 With Bluetooth enabled on the device, stand within a
few feet of the appliance, open the app, and follow the
on-screen instructions.
3 Log in or create an account.
4 Tap Add An Appliance or tap + in upper right of the
screen to add appliances. To identify which appliance
to pair, open the appliance door.
5 Tap + next to the appliance to select it. If identical
appliances appear, an additional step identifies which
appliance to pair.
6 Tap Pair Via Bluetooth. Wait for setup to complete, then
tap Set Up Your Appliance For Pairing.
7 Tap Choose a Network on the Connect Your Appliance
to Wi-Fi screen.
8 Select the home Wi-Fi network and enter the network
password.
9 Tap Turn on Notifications to allow notifications about
the appliance (for example, door left ajar).
10 Tap Done on the Success screen to complete the setup.
subzero.com | 13
Care Recommendations
Cleaning
STAINLESS STEEL EXTERIOR
Use a nonabrasive stainless steel cleaner and apply with a
soft lint-free cloth. To bring out the natural luster, lightly
wipe the surface with a water-dampened microfiber cloth
followed by a dry polishing chamois. Always follow the
grain of stainless steel.
INTERIOR CLEANING
To clean interior surfaces and all removable parts, wash
with a mild solution of soap, water, and baking soda. Rinse
and dry thoroughly. Avoid getting water on the lights.
CAUTION
Do not use vinegar, rubbing alcohol, or other
alcohol-based cleaners on any interior surface.
VACATIONS
For extended vacations, turn the unit o. Empty the unit
and block doors open to let fresh air in and keep the
interior dry. The water filter should be replaced before
start-up.
CONDENSER CLEANING
CAUTION
Before cleaning the condenser, turn power o to the
unit. Wear gloves to avoid injury from sharp condenser fins.
The condenser is located behind the grille. To access,
rotate the bottom of the grille upward. Use a soft bristle
brush and vacuum to remove dust and lint from the condenser. Clean the condenser every 6–12 months. Refer to
the illustration below.
IMPORTANT NOTE: To avoid damaging the condenser fins,
vacuum in the direction of the fins.
CAUTION
Failure to clean the condenser could result in temperature loss, mechanical failure, or damage.
14 | Sub-Zero Customer Care 800.222.7820
CONDENSER
Condenser location
Water Filtration System Data
Sub-Zero Water Filtration System
REPLACEMENT CARTRIDGE (4204490)
Tested and certified by NSF International against NSF/ANSI Standard 42 for the reduction of Chlorine Taste & Odor,
Particulate Class I; and against NSF/ANSI Standard 53 for the reduction of Lead, Mercury, Atrazine, Benzene, Carbofuran,
1,4-dichlorobenzene, Lindane, Toxaphene, Turbidity, Cysts, and Asbestos.
This system has been tested according to NSF/ANSI 42/53 for
reduction of the substances listed below. The concentration of the
indicated substances in water entering the system was reduced to
a concentration less than or equal to the permissible limit for water
leaving the system, as specified in NSF/ANSI 42/53.
OPERATING SPECIFICATIONS
Capacity: certified for up to 750 gallons (2,838 L); up to twelve months
Pressure Requirement: 35–120 psi (2.8–8.2 bar)
Temperature: 33–100°F (0.6–38°C)
Flow Rate: 0.78 gpm (2.9 Lpm)
Standard
Chlorine, Taste & Odor 42 2.0 mg/L ± 10% 1.88 mg/L 0.05 mg/L 0.06 mg/L 97.34% 96.80% ≥ 50%
Particulate 42
Lead at pH 6.5 53 0.15 mg/L ± 10% 0.153 mg/L <0.001 mg/L <0.001 mg/L 99.34% 99.34% 0.010 mg/L
Lead at pH 8.5 53 0.15 mg/L ± 10% 0.150 mg/L <0.001 mg/L <0.001 mg/L 99.33% 99.33% 0.010 mg/L
Mercury at pH 6.5 53 0.006 mg/L ± 10% 0.006 mg/L 0.0003 mg/L 0.0005 mg/L 95.00% 91.66% 0.002 mg/L
Mercury at pH 8.5 53 0.006 mg/L ± 10% 0.006 mg/L 0.0008 mg/L 0.0015 mg/L 86.66% 75.00% 0.002 mg/L
Atrazine 53 0.009 mg/L ± 10% 0.009 mg/L <0.002 mg/L <0.002 mg/L 77.77% 77.77% 0.003 mg/L
Benzene 53 0.015 mg/L ± 10% 0.014 mg/L 0.0006 mg/L 0.0011 mg/L 95.71% 92.14% 0.005 mg/L
Carbofuran 53 0.08 mg/L ± 10% 0.081 mg/L <0.001 mg/L <0.001 mg/L 98.76% 98.76% 0.04 mg/L
1,4-dichlorobenzene 53 0.225 mg/L ± 10% 0.208 mg/L <0.0005 mg/L <0.0005 mg/L 99.75% 99.75% 0.075 mg/L
Lindane 53 0.002 mg/L ± 10% 0.002 mg/L 0.00003 mg/L 0.00007 mg/L 98.50% 96.50% 0.0002 mg/L
Toxaphene 53 0.015 mg/L ± 10% 0.015 mg/L <0.001 mg/L <0.001 mg/L 93.33% 93.33% 0.003 mg/L
Turbidity 53 11 ± 1 NTU 10.7 NTU 0.31 NTU 0.49 NTU 97.10% 95.42% 0.5 NTU
Cysts** 53 Minimum 50,000/L 166,500/L <1/L <1/L >99.99% >99.99% >99.95%
Asbestos 53 10
**Based on the use of Cryptosporidium Parvum oocysts † Fibers greater than 10 μm in length
Concentration
At least 10,000
particles/ml
7
to 108 fibers/L
Influent Challenge
NSF
Average Influent
Concentration
5,700,000/ml 30,583/ml 69,000/ml 99.46% 98.78% ≥ 85%
†
155 MF/L <1 MF/L <1 MF/L >99.99% >99.99% >99%
Product Water Concentration % Reduction
Max Permissible
Product Water
ConcentrationSubstance Average Max Euent Average Minimum
SPECIAL NOTES
• Replacement Sub-Zero water filter cartridges can be ordered online
at subzero.com/store. For questions, contact Sub-Zero Customer
Care at 800-222-7820.
• Change filter cartridge at least every twelve months. High sediment
areas may require more frequent filter cartridge replacement.
• Installation and operation instructions, parts and service availabil-
ity, and standard warranty are included with the product when
shipped.
• Replace water filter cartridge when the filter indicator is lit or
when water flow becomes too low. Use replacement water filter
cartridge part number 4204490. Replacement filter pricing information can be found at subzero.com/store.
• Do not use with water that is microbiologically unsafe or of
unknown water quality without adequate disinfection before or
after the system.
• Systems certified for cyst reduction may be used on disinfected
waters that may contain filterable cysts.
• This system must be installed, operated and maintained, and filters
must be replaced as required in order for the product to perform as
advertised.
• Note that while the testing was performed under standard labora-
tory conditions, actual performance may vary. The contaminants
or other substances removed or reduced by this water treatment
system are not necessarily in your water.
Manufactured for: Sub-Zero, Inc., P.O. Box 44848, Madison, WI 53744, 800-222-7820
subzero.com | 15
Troubleshooting
Troubleshooting
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights in the refrigerator or freezer.
• The door/drawer may have been left ajar, which has
disabled lights to eliminate excess heat. If the lights are
out, close the door/drawer for one hour. If the lights are
still out, contact Sub-Zero Factory Certified Service.
• LED interior lighting must be replaced by Sub-Zero
Factory Certified Service.
Frost, condensation, or ice buildup inside the unit.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Verify the door/drawer gasket does not have rips or
tears. If it does, contact Sub-Zero Factory Certified
Service.
High temperatures, the unit runs excessively or the unit is
giving o too much heat.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Increased ambient temperatures may cause the com-
pressors to run longer.
• If the temperature display shows 38° and 0°, but is not
cooling, the unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
• If icing is heavy, turn the unit o and use a handheld
steamer to melt the ice. Do not use a hair dryer. Once
the ice has melted, wipe up any water with a cloth or
paper towel.
16 | Sub-Zero Customer Care 800.222.7820
Troubleshooting
Troubleshooting
ICE PRODUCTION
No ice.
• Verify
• Verify the ice maker has been on for at least 24 hours.
• Verify the freezer temperature is near 0°F.
• Verify the ice container is properly installed.
• Verify the ice maker arm in the down position.
• Verify water is being supplied to the unit.
• Verify the water filter has been replaced within the last
12 months and installed properly.
• Verify the water filter has been removed if a reverse
osmosis filtration system is being used.
Blue or green ice.
• Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
• Stop use and contact Sub-Zero Factory Certified
Service.
or appears in the freezer external display.
ODOR
• The unit should be cleaned before using for the first
time. This will clear any odors that may have been
trapped during shipping.
• Replace the air purification cartridge.
• Clean the unit and shelving thoroughly.
• Uncovered food could create an odor, which may
require cleaning.
• Remove and clean the drain pan located behind the
kickplate, and reinstall.
Bad taste.
• Defrost the freezer and clean with soap and water.
• Place coee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
• Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
subzero.com | 17
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