WARRANTY CLAIM GUIDELINES
Model SC130, SC270, SC500, SC1000, SC2000
As from January 1st 1993 all STUART ICEMAKERS will carry a standard two years warranty. This covers two years labour,
two years on parts and two years on compressor failure, provided warranty cond itions are met and installation is in accordance
with published standards.
All dates are from the date of installation. This date is assumed to be a maximum of eight (8) weeks
from the date of invoice to
the dealer.
Warranty claims are conditional on the following:
(1) All claims for labour or parts must be made through the original reseller.
(2) The defective part must be returned with the service invoice to STUART MANUFACTURING, freight pre-paid, within 15
days of date of service. Details of End User, Model, Serial Number and Date of Installation of the product must be provided with the claim.
(3) All replacement parts must be detailed and be approved STUART parts.
(4) All labour only claims must be explained in sufficient detail on the service invoice to properly identify the nature of the
failure.
(5) The labour warranty includes standard straight time charges at the installation location only and does not include charges
for travelling time, mileage or other premium charges.
(6) When consumables such as driers,refrigerant etc. are supplied by the service agent, the cost allowed will be the
Refrigeration Wholesalers list price only.
(7) If a compressor is faulty and requires replacement, the service agent MUST contact Stuart Manufacturing before obtaining
a replacement.
The warranty will not apply in the following circumstances:
(1) When any part, assembly or ice machine:
(a) has been altered, modified or changed
(b) has been subject to misuse, neglect or accident
(c) where the serial number or other identification has been removed or altered.
(2) When the product has been installed and or maintained in a manner inconsistant with the approved procedure or STUART
technical publications.
(3) The two years compressor warranty will not apply where the refrigeration system has been modified with a condenser, heat
reclaim device or part or assembly not approved by STUART MANUFACTURING.
GENERAL
As from 1st January, 1993 the following warranty will apply to all spare parts:
(a) Replacement parts exchanged while the original equipment is still under manufacturers warranty will be covered on a
pro-rata basis up to the warranty expiration of equipment in which they are installed.
(b) Warranty on spare parts other than the above is three (3) mon ths from the date o f installation as ev idenced by suitable
documentation or eight (8) weeks from the invoice date of sale to the dealer.