Stryker 5212-309-001A Secure II MedSurg Bed Model 3002 Operations Manual

iiBBeedd®® SSeerrvveerr vv22..55

IInnssttaallllaattiioonn//CCoonnffiigguurraattiioonn MMaannuuaall

5212

Connected Hospital®

5212-309-001 Rev A.1

EN

2019/11

SSyymmbboollss

~

General warning

Caution

Manufacturer

Direct current

Alternating current

5212-309-001 Rev A.1 EN

TTaabbllee ooff CCoonntteennttss

Warning/Caution/Note Definition ..............................................................................................................................2

Summary of safety precautions ................................................................................................................................3

Introduction ...............................................................................................................................................................4

Indications for use...................................................................................................................................................4

i

Bed Server software ...............................................................................................................................................4

System requirements and recommendations.............................................................................................................4

Device connection requirements ..............................................................................................................................6

Contact information.................................................................................................................................................6

Installation.................................................................................................................................................................7

Server configuration ................................................................................................................................................7

Windows Server 2012.........................................................................................................................................7

Windows Server 2016.......................................................................................................................................17

i

Bed Server application.......................................................................................................................................... 29

i

Bed Server Tools.............................................................................................................................................36

i

Bed Wireless Configuration Tool ...........................................................................................................................37

Editing Windows configuration ...............................................................................................................................38

Verify

i

Bed Server ................................................................................................................................................. 39

Setup....................................................................................................................................................................... 41

Adding devices (clients) to the Master Device List....................................................................................................41

Adding

Adding an additional Stryker interface..................................................................................................................... 44

Adding a third-party interface ................................................................................................................................. 50

Configuring the wireless router (Stryker device configuration) .............................................................................. 51

Configuring wireless network connection settings ................................................................................................. 53

Resetting the wireless module to factory default settings (Med-Surg bed)............................................................ 54

Resetting the wireless module to factory default settings (Model FL27 IInnTToouucchh) ................................................55

Troubleshooting ...................................................................................................................................................... 56

Basic.................................................................................................................................................................... 56

Advanced.............................................................................................................................................................59

Smart Equipment Management (option) troubleshooting ..........................................................................................65

Email alerts ..........................................................................................................................................................67

i

Bed Locator IDs and hospital locations ....................................................................................................... 43

Smart Equipment Management (SEM) ............................................................................................................... 44

Integrating RRaauullaanndd RReessppoonnddeerr®® 5 .................................................................................................................50

Connectivity issues (total device counts) ............................................................................................................ 59

Third party communication issues......................................................................................................................60

Device not connecting to server.........................................................................................................................61

Connectivity issues to one / multiple devices ......................................................................................................61

Cannot communicate with device (verify ports are open) ..................................................................................... 63

Cannot communicate with device (DNS only) ..................................................................................................... 64

5212-309-001 Rev A.1 1 EN

WWaarrnniinngg//CCaauuttiioonn//NNoottee DDeeffiinniittiioonn

The words WWAARRNNIINNGG, CCAAUUTTIIOONN, and NNOOTTEE carry special meanings and should be carefully reviewed.

WWAARRNNIINNGG

Alerts the reader about a situation which, if not avoided, could result in death or serious injury. It may also describe
potential serious adverse reactions and safety hazards.

CCAAUUTTIIOONN

Alerts the reader of a potentially hazardous situation which, if not avoided, may result in minor or moderate injury to the
user or patient or damage to the product or other property. This includes special care necessary for the safe and effective
use of the device and the care necessary to avoid damage to a device that may occur as a result of use or misuse.

NNoottee -- Provides special information to make maintenance easier or important instructions clearer.

EN 2 5212-309-001 Rev A.1

SSuummmmaarryy ooff ssaaffeettyy pprreeccaauuttiioonnss

Always read and strictly follow the warnings and cautions listed on this page. Service only by qualified personnel.

CCAAUUTTIIOONN

• Before proceeding with this installation, make sure that a previous version of the
installed on the target system. If a previous version was installed, uninstall the software. If you attempt to install the
application on a system where a previous version was installed, the installer behavior may be unpredictable.

• Before proceeding with this installation, make sure that a previous version of the
application is not currently installed on the target system. If a previous version was installed, uninstall the software. If
you attempt to install the application on a system where a previous version was installed, the installer behavior may be
unpredictable.

ii

BBeedd Server application is not currently

ii

BBeedd Wireless configuration tool

5212-309-001 Rev A.1 3 EN

IInnttrroodduuccttiioonn

This manual assists you with the operation or maintenance of your Stryker product. Read this manual before operating or
maintaining this product. Set methods and procedures to educate and train your staff on the safe operation or maintenance
of this product.

NNoottee -- Stryker continually seeks advancements in product design and quality. This manual contains the most current
product information available at the time of printing. There may be minor discrepancies between your product and this
manual. If you have any questions, contact Stryker Customer Service or Technical Support at 1-800-327-0770.

IInnddiiccaattiioonnss ffoorr uussee

The intended use for theiiBBeedd® Wireless (withiiBBeedd Awareness) is to assist clinical staff to monitor bed parameters on
specific Stryker beds. The desired bed parameters are set by operators at the bedside. The
intended for use with specifically enabled Stryker beds that have been verified and validated with the
software, and is not intended to provide bed status information for non-Stryker beds. The
intended to communicate any patient status information, nor to permanently store any type of data. The

ii

BBeedd Awareness System is not intended to provide automated treatment decisions or as a substitute for professional
healthcare judgment. The
monitoring or alert equipment. All patient medical diagnosis and treatment are to be performed under direct supervision and
oversight of an appropriate healthcare professional.

ii

BBeedd SSeerrvveerr ssooffttwwaarree

ii

BBeedd Wireless withiiBBeedd Awareness System is not a replacement or substitute for vital signs

ii

BBeedd Wireless software is only

ii

BBeedd Wireless

ii

BBeedd Wireless software is not

ii

BBeedd Wireless with

The includediiBBeedd Server installation CD (5212-501-001) contains the software required for theiiBBeedd Server installation.

NNoottee -- Before uninstalling the application, copy the following files to the PPuubblliicc DDooccuummeennttss folder. The files will import to
the new application. Using the

Install directory\Stryker\iBedServerApplication\Data

BBIDList.xml DeviceURLs.xml

DeviceBBIDLocationAssociation.xml HospitalLocationList.xml

SSttrryykkeerr ddiissccllaaiimmss aallll rreessppoonnssiibbiilliittyy ffoorr iinnffoorrmmaattiioonn ttrraannssmmiitttteedd ooffff ooff iittss ddeevviicceess..

ii

BBeedd Server Tool, configure the Master Device List and the Locator Associations.

SSyysstteemm rreeqquuiirreemmeennttss aanndd rreeccoommmmeennddaattiioonnss

NNoottee

• If minimum system requirements are not met, system performance will be impacted.

• Apply relevant software patches annually.

HHaarrddwwaarree::

Minimum requirements for the

11 -- 330000 ccoonnnneecctteedd bbeeddss::

• 2.x GHz processor or higher with a total of 4 cores

• Memory: 8 GB RAM

• Hard Drive: 150 GB

ii

BBeedd Server hardware is dependent on the number of beds connected to the system.

330011 -- 660000 ccoonnnneecctteedd bbeeddss::

• 2.x GHz processor or higher with a total of 8 cores

• Memory: 16 GB RAM

EN 4 5212-309-001 Rev A.1

• Hard Drive: 150 GB

660011 -- 880000 ccoonnnneecctteedd bbeeddss::

• 2.x GHz processor or higher with a total of 16 cores

• Memory: 32 GB RAM

• Hard Drive: 150 GB

880011 -- 11,,000000 ccoonnnneecctteedd bbeeddss::

• 2.x GHz processor or higher with a total of 24 cores

• Memory: 32 GB RAM

• Hard Drive: 150 GB

11,,000011 -- 11,,330000 ccoonnnneecctteedd bbeeddss::

• 2.x GHz processor or higher with a total of 32 cores

• Memory: 64 GB RAM

• Hard Drive: 150 GB

NNoottee

• For systems that have over 1,300 connected beds, add a core for every 50 additional beds.

• Two server environments are recommended for the

• The

ii

BBeedd Wireless System is supported in either physical or virtual environments.

ii

BBeedd Wireless System: TEST and PROD

SSooffttwwaarree::

WWiinnddoowwss SSeerrvveerr 22001122 RR22 // 22001166

• Add Roles

∘ Web Server (IIS) (Installed)

∘ Roles Services

– Application development

• ASP.NET 3.5 (Installed)

• ASP.NET 4.5 (or higher) (Installed)

• ASP (Installed)

– Management tools

• IIS Management Console (Installed)

• Features

∘ .NET Framework 3.5 features (Installed)

∘ .NET Framework 4.5 (or higher) features (Installed)

∘ Telnet Client

– WCF Services

• HTTP Activation

• All current Microsoft High Priority Updates (Installed) and optional update for .NET Framework 4.5 (or higher)

Additional configuration or setup may be required depending on equipment and other variables. If you have difficulties
during installation, setup, configuration, or while attempting to establish a connection between the
wireless clients, contact Stryker Technical Support at 1-800-327-0770.

5212-309-001 Rev A.1 5 EN

ii

BBeedd Server and Stryker

DDeevviiccee ccoonnnneeccttiioonn rreeqquuiirreemmeennttss

NNoottee -- You are required to use the DNS naming convention for each Stryker device if the devices can travel to multiple sub­nets.

• DHCP connections using a reserved IP address for each device via its MAC address

• Static connections using static IP address for each device via its MAC address

• DNS naming convention using each device host name that is hard-coded to the device (Host name example = SYK-

82453f21f0c2 [SYK device MAC address])

CCoonnttaacctt iinnffoorrmmaattiioonn

Contact Stryker Customer Service or Technical Support at: 1-800-327-0770.

Stryker Medical
3800 E. Centre Avenue

Portage, MI 49002
USA

E-mail: [e-mail]

EN 6 5212-309-001 Rev A.1

IInnssttaallllaattiioonn

SSeerrvveerr ccoonnffiigguurraattiioonn

WWiinnddoowwss SSeerrvveerr 22001122

1. In the SSeerrvveerr MMaannaaggeerr navigate to the Dashboard.

2. Click on the AAdddd rroolleess aanndd ffeeaattuurreess link (Figure 1).

FFiigguurree 11 –– AAdddd rroolleess aanndd ffeeaattuurreess

3. Click the NNeexxtt button in the AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd (Figure 2).

FFiigguurree 22 –– AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd

5212-309-001 Rev A.1 7 EN

4. In the IInnssttaallllaattiioonn TTyyppee step, select the RRoollee--bbaasseedd oorr ffeeaattuurree--bbaasseedd iinnssttaallllaattiioonn if not already selected and click

NNeexxtt (Figure 3).

FFiigguurree 33 –– IInnssttaallllaattiioonn TTyyppee

5. In the SSeerrvveerr SSeelleeccttiioonn step, click SSeelleecctt aa sseerrvveerr ffrroomm tthhee sseerrvveerr ppooooll and make sure that the server is correct in

the SSeerrvveerr PPooooll box and click NNeexxtt (Figure 4).

FFiigguurree 44 –– SSeerrvveerr SSeelleeccttiioonn

EN 8 5212-309-001 Rev A.1

6. In the SSeerrvveerr RRoolleess step, scroll through the options in the RRoolleess box and select WWeebb SSeerrvveerr ((IIIISS)) (Figure 5).

FFiigguurree 55 –– WWeebb SSeerrvveerr ((IIIISS))

7. In the pop-up, AAdddd ffeeaattuurreess tthhaatt aarree rreeqquuiirreedd ffoorr WWeebb SSeerrvveerr ((IIIISS)), click the AAdddd FFeeaattuurreess button (Figure 6).

FFiigguurree 66 –– AAdddd FFeeaattuurreess

5212-309-001 Rev A.1 9 EN

8. In the SSeerrvveerr RRoolleess step, click the NNeexxtt button (Figure 7).

FFiigguurree 77 –– SSeerrvveerr ccoonnffiirrmmaattiioonn

9. In the FFeeaattuurreess step, select ..NNEETT FFrraammeewwoorrkk 33..55 FFeeaattuurreess, ..NNEETT FFrraammeewwoorrkk 44..55 FFeeaattuurreess, and TTeellnneett CClliieenntt in

the FFeeaattuurreess box (Figure 8).

FFiigguurree 88 –– FFeeaattuurreess sseelleeccttiioonn

EN 10 5212-309-001 Rev A.1

10.In the WWeebb SSeerrvveerr RRoollee ((IIIISS)) step, click the NNeexxtt button (Figure 9).

FFiigguurree 99 –– WWeebb SSeerrvveerr RRoollee ((IIIISS))

11.In the RRoollee SSeerrvviicceess step, click the NNeexxtt button (Figure 10).

FFiigguurree 1100 –– RRoollee SSeerrvviicceess

5212-309-001 Rev A.1 11 EN

12.In the CCoonnffiirrmmaattiioonn step, click the IInnssttaallll button to start the installation of the role and features (Figure 11).

FFiigguurree 1111 –– IInnssttaallll ccoonnffiirrmmaattiioonn

13.When the installation is finished, click the CClloossee button (Figure 12).

FFiigguurree 1122 –– CCoommpplleetteedd iinnssttaallllaattiioonn

EN 12 5212-309-001 Rev A.1

14.Click on the AAdddd rroolleess aanndd ffeeaattuurreess link (Figure 13).

FFiigguurree 1133 –– AAdddd rroolleess aanndd ffeeaattuurreess

15.Click the NNeexxtt button in the AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd (Figure 14).

FFiigguurree 1144 –– AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd

5212-309-001 Rev A.1 13 EN

16.In the IInnssttaallllaattiioonn TTyyppee step, select the RRoollee--bbaasseedd oorr ffeeaattuurree--bbaasseedd iinnssttaallllaattiioonn and click NNeexxtt (Figure 15).

FFiigguurree 1155 –– IInnssttaallllaattiioonn TTyyppee

17.In the SSeerrvveerr SSeelleeccttiioonn step, click SSeelleecctt aa sseerrvveerr ffrroomm tthhee sseerrvveerr ppooooll and verify that the server is correct in the

SSeerrvveerr PPooooll box and click NNeexxtt (Figure 16).

FFiigguurree 1166 –– SSeerrvveerr SSeelleeccttiioonn

EN 14 5212-309-001 Rev A.1

18.In the SSeerrvveerr RRoolleess step in the RRoolleess box, expand the WWeebb SSeerrvveerr ((IIIISS)) heading, WWeebb SSeerrvveerr heading, and then

AApppplliiccaattiioonn DDeevveellooppmmeenntt. Select AASSPP..NNEETT 33..55 and AASSPP..NNEETT 44..55 and click NNeexxtt (Figure 17).

FFiigguurree 1177 –– SSeerrvveerr RRoolleess

19.In the pop-up window, click AAdddd FFeeaattuurreess (Figure 18).

FFiigguurree 1188 –– AAdddd FFeeaattuurreess

5212-309-001 Rev A.1 15 EN

20.In the SSeerrvveerr RRoolleess step, select AASSPP and click NNeexxtt (Figure 19).

FFiigguurree 1199 –– AASSPP

21.In the FFeeaattuurreess step, click NNeexxtt (Figure 20).

FFiigguurree 2200 –– FFeeaattuurreess sseelleeccttiioonn

EN 16 5212-309-001 Rev A.1

22.In the CCoonnffiirrmm iinnssttaallllaattiioonn sseelleeccttiioonnss step, click IInnssttaallll (Figure 21).

FFiigguurree 2211 –– CCoonnffiirrmm iinnssttaallllaattiioonn

23.When installation is complete, click the CClloossee button (Figure 22).

FFiigguurree 2222 –– IInnssttaallllaattiioonn ccoommpplleettee

24.Restart the server.

25.Run WWiinnddoowwss UUppddaattee to look for any important and optional updates and install them. Restart the server if required.

WWiinnddoowwss SSeerrvveerr 22001166

1. In the SSeerrvveerr MMaannaaggeerr navigate to the Dashboard.

5212-309-001 Rev A.1 17 EN

2. Click on the AAdddd rroolleess aanndd ffeeaattuurreess link (Figure 23).

FFiigguurree 2233 –– AAdddd rroolleess aanndd ffeeaattuurreess

3. Click the NNeexxtt button in the AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd (Figure 24).

FFiigguurree 2244 –– AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd

EN 18 5212-309-001 Rev A.1

4. In the IInnssttaallllaattiioonn TTyyppee step, select the RRoollee--bbaasseedd oorr ffeeaattuurree--bbaasseedd iinnssttaallllaattiioonn if not already selected and click

NNeexxtt (Figure 25).

FFiigguurree 2255 –– IInnssttaallllaattiioonn TTyyppee

5. In the SSeerrvveerr SSeelleeccttiioonn step, click SSeelleecctt aa sseerrvveerr ffrroomm tthhee sseerrvveerr ppooooll and make sure that the server is correct in

the SSeerrvveerr PPooooll box and click NNeexxtt (Figure 26).

FFiigguurree 2266 –– SSeerrvveerr SSeelleeccttiioonn

5212-309-001 Rev A.1 19 EN

6. In the SSeerrvveerr RRoolleess step, scroll through the options in the RRoolleess box and select WWeebb SSeerrvveerr ((IIIISS)) (Figure 27).

FFiigguurree 2277 –– WWeebb SSeerrvveerr ((IIIISS))

7. In the pop-up, AAdddd ffeeaattuurreess tthhaatt aarree rreeqquuiirreedd ffoorr WWeebb SSeerrvveerr ((IIIISS)), click the AAdddd FFeeaattuurreess button (Figure 28).

FFiigguurree 2288 –– AAdddd FFeeaattuurreess

EN 20 5212-309-001 Rev A.1

8. In the SSeerrvveerr RRoolleess step, click the NNeexxtt button (Figure 29).

FFiigguurree 2299 –– SSeerrvveerr ccoonnffiirrmmaattiioonn

9. In the FFeeaattuurreess step, select ..NNEETT FFrraammeewwoorrkk 33..55 FFeeaattuurreess, ..NNEETT FFrraammeewwoorrkk 44..55 FFeeaattuurreess, and TTeellnneett CClliieenntt in

the FFeeaattuurreess box (Figure 30).

FFiigguurree 3300 –– FFeeaattuurreess sseelleeccttiioonn

5212-309-001 Rev A.1 21 EN

10.In the WWeebb SSeerrvveerr RRoollee ((IIIISS)) step, click the NNeexxtt button (Figure 31).

FFiigguurree 3311 –– WWeebb SSeerrvveerr RRoollee ((IIIISS))

11.In the RRoollee SSeerrvviicceess step, click the NNeexxtt button (Figure 32).

FFiigguurree 3322 –– RRoollee SSeerrvviicceess

EN 22 5212-309-001 Rev A.1

12.In the CCoonnffiirrmmaattiioonn step, click the IInnssttaallll button to start the installation of the role and features (Figure 33).

FFiigguurree 3333 –– IInnssttaallll ccoonnffiirrmmaattiioonn

13.When the installation is finished, click the CClloossee button (Figure 34).

FFiigguurree 3344 –– CCoommpplleetteedd iinnssttaallllaattiioonn

5212-309-001 Rev A.1 23 EN

14.Click on the AAdddd rroolleess aanndd ffeeaattuurreess link (Figure 35).

FFiigguurree 3355 –– AAdddd rroolleess aanndd ffeeaattuurreess

15.Click the NNeexxtt button in the AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd (Figure 36).

FFiigguurree 3366 –– AAdddd RRoolleess aanndd FFeeaattuurreess WWiizzaarrdd

EN 24 5212-309-001 Rev A.1

16.In the IInnssttaallllaattiioonn TTyyppee step, select the RRoollee--bbaasseedd oorr ffeeaattuurree--bbaasseedd iinnssttaallllaattiioonn and click NNeexxtt (Figure 37).

FFiigguurree 3377 –– IInnssttaallllaattiioonn TTyyppee

17.In the SSeerrvveerr SSeelleeccttiioonn step, click SSeelleecctt aa sseerrvveerr ffrroomm tthhee sseerrvveerr ppooooll and verify that the server is correct in the

SSeerrvveerr PPooooll box and click NNeexxtt (Figure 38).

FFiigguurree 3388 –– SSeerrvveerr SSeelleeccttiioonn

5212-309-001 Rev A.1 25 EN

18.In the SSeerrvveerr RRoolleess step in the RRoolleess box, expand the WWeebb SSeerrvveerr ((IIIISS)) heading, WWeebb SSeerrvveerr heading, and then

AApppplliiccaattiioonn DDeevveellooppmmeenntt. Select AASSPP..NNEETT 33..55 and AASSPP..NNEETT 44..55 and click NNeexxtt (Figure 39).

FFiigguurree 3399 –– SSeerrvveerr RRoolleess

19.In the pop-up window, click AAdddd FFeeaattuurreess (Figure 40).

FFiigguurree 4400 –– AAdddd FFeeaattuurreess

EN 26 5212-309-001 Rev A.1

20.In the SSeerrvveerr RRoolleess step, select AASSPP and click NNeexxtt (Figure 41).

FFiigguurree 4411 –– AASSPP

21.In the FFeeaattuurreess step, click NNeexxtt (Figure 42).

FFiigguurree 4422 –– FFeeaattuurreess sseelleeccttiioonn

5212-309-001 Rev A.1 27 EN

22.In the CCoonnffiirrmm iinnssttaallllaattiioonn sseelleeccttiioonnss step, click IInnssttaallll (Figure 43).

FFiigguurree 4433 –– CCoonnffiirrmm iinnssttaallllaattiioonn

23.When installation is complete, click the CClloossee button (Figure 44).

FFiigguurree 4444 –– IInnssttaallllaattiioonn ccoommpplleettee

24.Restart the server.

25.Run WWiinnddoowwss UUppddaattee to look for any important and optional updates and install them. Restart the server if required.

EN 28 5212-309-001 Rev A.1

ii

BBeedd SSeerrvveerr aapppplliiccaattiioonn

CCAAUUTTIIOONN -- Before proceeding with this installation, make sure that a previous version of theiiBBeedd Server application is not
currently installed on the target system. If a previous version was installed, uninstall the software. If you attempt to install
the application on a system where a previous version was installed, the installer behavior may be unpredictable.

1. Begin the

and select RRuunn aass AAddmmiinniissttrraattoorr.

2. If Microsoft SQL Server 2012 Express is not already installed, the IInnssttaallllSShhiieelldd WWiizzaarrdd rreeqquuiirreemmeennttss window will

open. Click the IInnssttaallll button (Figure 45).

NNoottee -- If Microsoft SQL Server 2012 Express is already installed, go to step 11.

ii

BBeedd Server Application installation by right clicking the 55221122--550022--000011 SSeerrvveerr AApppplliiccaattiioonn SSeettuupp..eexxee file

FFiigguurree 4455 –– MMiiccrroossoofftt SSQQLL sseerrvviiccee

3. Click the YYeess button in the confirmation pop-up to start the SQL Server installation (Figure 46).

FFiigguurree 4466 –– SSQQLL ccoonnffiirrmmaattiioonn

5212-309-001 Rev A.1 29 EN

4. Select II aacccceepptt tthhee lliicceennssee tteerrmmss bbooxx and then click the NNeexxtt button (Figure 47).

FFiigguurree 4477 –– SSQQLL lliicceennssee

5. In the FFeeaattuurree SSeelleeccttiioonn step, leave the FFeeaattuurreess selection at the defaults. If the SShhaarreedd ffeeaattuurree ddiirreeccttoorryy does not

default to CC::\\PPrrooggrraamm FFiilleess, browse or create the new destination location for the installation and then click NNeexxtt
(Figure 48).

FFiigguurree 4488 –– SSQQLL ffeeaattuurreess

EN 30 5212-309-001 Rev A.1

6. In the IInnssttaannccee CCoonnffiigguurraattiioonn step, click NNeexxtt (Figure 49).

FFiigguurree 4499 –– IInnssttaannccee CCoonnffiigguurraattiioonn

7. In the SSeerrvveerr CCoonnffiigguurraattiioonn step, click NNeexxtt (Figure 50).

FFiigguurree 5500 –– SSeerrvveerr CCoonnffiigguurraattiioonn

5212-309-001 Rev A.1 31 EN

8. In the DDaattaabbaassee EEnnggiinnee CCoonnffiigguurraattiioonn step, click NNeexxtt (Figure 51).

FFiigguurree 5511 –– DDaattaabbaassee EEnnggiinnee CCoonnffiigguurraattiioonn

9. In the EErrrroorr RReeppoorrttiinngg step, click NNeexxtt to start the SQL Server 2012 install process (Figure 52).

FFiigguurree 5522 –– EErrrroorr RReeppoorrttiinngg

EN 32 5212-309-001 Rev A.1

10.When installation is complete, click CClloossee in the CCoommpplleettee window which will start theiiBBeedd Server Application

installation (Figure 53).

FFiigguurree 5533 –– SSQQLL sseerrvveerr iinnssttaallll ccoommpplleettee

11.In the IInnssttaallllSShhiieelldd WWiizzaarrdd window, click NNeexxtt (Figure 54).

FFiigguurree 5544 –– IInnssttaallllSShhiieelldd WWiizzaarrdd

5212-309-001 Rev A.1 33 EN

12.In theiiBBeedd SSeerrvveerr AApppplliiccaattiioonn system configuration window, enter the sites information and click NNeexxtt (Figure 55).

FFiigguurree 5555 –– AApppplliiccaattiioonn ccoonnffiigguurraattiioonn

13.The CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn screen will appear (Figure 56).

a. If using the default location, click NNeexxtt.

b. If using a different location, click CChhaannggee and then NNeexxtt to confirm.

FFiigguurree 5566 –– CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn

EN 34 5212-309-001 Rev A.1

14.The SSeelleecctt PPrrooggrraamm FFoollddeerr screen will appear (Figure 57).

a. If using the default folder, click NNeexxtt.

b. If using a different folder, create a different folder name and click NNeexxtt.

FFiigguurree 5577 –– SSeelleecctt PPrrooggrraamm FFoollddeerr

15.Click IInnssttaallll to begin the installation (Figure 58).

NNoottee -- To return to the SSeelleecctt PPrrooggrraamm FFoollddeerr, click BBaacckk.

FFiigguurree 5588 –– IInnssttaalllliiBBeedd SSeerrvveerr

5212-309-001 Rev A.1 35 EN

16.Click FFiinniisshh to exit the IInnssttaallllSShhiieelldd WWiizzaarrdd (Figure 59).

FFiigguurree 5599 –– FFiinniisshh

ii

BBeedd SSeerrvveerr TToooollss

1. Begin theiiBBeedd Server Tools installation by right clicking the 55221122--550022--000011 SSeerrvveerr TToooollss SSeettuupp..eexxee file and select

RRuunn aass AAddmmiinniissttrraattoorr.

2. The CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn screen will appear (Figure 60).

a. If using the default location, click NNeexxtt.

b. If using a different location, click CChhaannggee and then NNeexxtt to confirm.

FFiigguurree 6600 –– CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn

3. Click FFiinniisshh to exit the IInnssttaallllSShhiieelldd WWiizzaarrdd (Figure 61).

EN 36 5212-309-001 Rev A.1

FFiigguurree 6611 –– FFiinniisshh

ii

BBeedd WWiirreelleessss CCoonnffiigguurraattiioonn TTooooll

CCAAUUTTIIOONN -- Before proceeding with this installation, make sure that a previous version of theiiBBeedd Wireless configuration
tool application is not currently installed on the target system. If a previous version was installed, uninstall the software. If
you attempt to install the application on a system where a previous version was installed, the installer behavior may be
unpredictable.

1. Run the

SSeettuupp..eexxee file on the source location.

2. In the IInnssttaallllSShhiieelldd WWiizzaarrdd screen, click NNeexxtt (Figure 62).

ii

BBeedd Wireless Configuration Tool by double-clicking the 55221122--550033--000011iiBBeedd WWiirreelleessss ccoonnffiigguurraattiioonn ttooooll

FFiigguurree 6622 –– IInnssttaallllSShhiieelldd WWiizzaarrdd

5212-309-001 Rev A.1 37 EN

3. The CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn screen will appear (Figure 63).

a. If using the default location, click NNeexxtt.

b. If using a different location, click CChhaannggee and then NNeexxtt to confirm.

FFiigguurree 6633 –– CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn

4. Click FFiinniisshh to exit the IInnssttaallllSShhiieelldd WWiizzaarrdd (Figure 64).

FFiigguurree 6644 –– FFiinniisshh

EEddiittiinngg WWiinnddoowwss ccoonnffiigguurraattiioonn

1. Browse to the machine.config file.

• C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG\ machine.config (32 bit)

• C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\ machine.config (64 bit)

2. To edit the previous file to increase the thread count for the .NET Framework, replace <processModel autoConfig=

"false" with <processModel autoConfig="false" maxWorkerThreads="1000" maxIoThreads="1000" minWorkerThreads=
"50" minIoThreads="50"/>.

EN 38 5212-309-001 Rev A.1

3. Browse to: CC::\\PPrrooggrraamm FFiilleess ((xx8866))\\SSttrryykkeerr\\iiBBeedd SSeerrvveerr AApppplliiccaattiioonn\\HHBB\\SSEEWWSSII..HHeeaarrttBBeeaattWWiinnddoowwssSSeerrvviiccee..eexxee..

ccoonnffiigg.

4. To increase the available ports (TCP connections):

a. Execute using a command prompt: netsh int ipv4 set dynamicport tcp start=1025 num=64510

VVeerriiffyyiiBBeedd SSeerrvveerr

To verifyiiBBeedd Server:

1. Open the SSttrryykkeerr

your desktop, or by clicking SSttaarrtt >> AAllll PPrrooggrraammss >> SSttrryykkeerr >>

ii

BBeedd SSeerrvveerr TTooooll by either double-clicking theiiBBeedd Server Tools Suite shortcut located on

ii

BBeedd SSeerrvveerr TToooollss (Figure 65).

FFiigguurree 6655 –– SSttrryykkeerriiBBeedd SSeerrvveerr TTooooll

2. Click VVeerriiffiiccaattiioonn>>SSeerrvveerr in the task bar.

3. In the

5212-309-001 Rev A.1 39 EN

ii

BBeedd SSeerrvveerr VVeerriiffiiccaattiioonn window, click VVeerriiffyy SSeerrvveerr (Figure 66).

FFiigguurree 6666 –– VVeerriiffyyiiBBeedd SSeerrvveerr

a. If the server interface verification is successful, the system returns a green check (Figure 66).

b. If the server interface verification is unsuccessful, the system returns a red X.

NNoottee -- Before you continue installing
beginning of the installation process and make sure that all steps were executed properly. For further
troubleshooting details, see

4. Proceed to

Adding devices (clients) to the Master Device List

Troubleshooting

ii

BBeedd Server, you must resolve this error. To resolve the error, return to the

(page 56).

(page 41).

EN 40 5212-309-001 Rev A.1

SSeettuupp

AAddddiinngg ddeevviicceess ((cclliieennttss)) ttoo tthhee MMaasstteerr DDeevviiccee LLiisstt

1. Open theiiBBeedd Server Tool by either double-clicking theiiBBeedd Server Tools Suite shortcut located on your

desktop, or by clicking SSttaarrtt >> AAllll PPrrooggrraammss >> SSttrryykkeerr >> iiBBeedd SSeerrvveerr TToooollss >>

2. In the

ii

BBeedd SSeerrvveerr TTooooll window, click EEddiitt>>MMaasstteerr DDeevviiccee LLiisstt (Figure 67).

ii

BBeedd SSeerrvveerr TToooollss.

FFiigguurree 6677 –– EEddiitt MMaasstteerr DDeevviiccee LLiisstt

3. In the AAdddd NNeeww DDeevviiccee UURRLL box, type in the URL of the device and then click AAdddd DDeevviiccee UURRLL (example: http//

10.32.56.101:1639 or http://syk-84253f2356a.stryker.com:1639) (Figure 68).

NNoottee -- Make sure to enter the web extension http:// and the Stryker communication port :1639 to the IP or DNS name for
each device (client).

5212-309-001 Rev A.1 41 EN

FFiigguurree 6688 –– AAdddd DDeevviiccee UURRLL

4. Repeat step 3 until all new devices have been added.

5. Once all new devices are in the list, click the SSeelleecctt AAllll box of the MMaasstteerr DDeevviiccee UURRLL LLiisstt and then click the UUppllooaadd

MMaasstteerr DDeevviiccee UURRLL LLiisstt ttoo tthhee SSeerrvveerr button (Figure 69).

FFiigguurree 6699 –– MMaasstteerr DDeevviiccee UURRLL LLiisstt

6. Click the OOKK button in the AAlleerrtt window confirming that the MMaasstteerr DDeevviiccee UURRLL LLiisstt was uploaded to the server.

7. To make sure that the MMaasstteerr DDeevviiccee UURRLL LLiisstt uploaded, go to the

SSeerrvveerr.

NNoottee -- Allow time for synchronization before you make sure that the MMaasstteerr DDeevviiccee UURRLL LLiisstt was uploaded.

EN 42 5212-309-001 Rev A.1

ii

BBeedd SSeerrvveerr TTooooll window and click VViieeww>>iiBBeedd

AAddddiinnggiiBBeedd LLooccaattoorr IIDDss aanndd hhoossppiittaall llooccaattiioonnss

1. Open theiiBBeedd Server Tool by either double-clicking theiiBBeedd Server Tools Suite shortcut located on your

desktop, or by clicking SSttaarrtt >> AAllll PPrrooggrraammss >> SSttrryykkeerr >> iiBBeedd SSeerrvveerr TToooollss >>

2. In the

ii

BBeedd SSeerrvveerr TTooooll window, click EEddiitt>>LLooccaattiioonn AAssssoocciiaattiioonn (Figure 70).

FFiigguurree 7700 –– LLooccaattiioonn AAssssoocciiaattiioonn

ii

BBeedd SSeerrvveerr TToooollss.

3. In the LLooccaattiioonn AAssssoocciiaattiioonn LLiisstt box, click in the LLooccaattoorr IIDD box and type the ID from the Locator (Figure 71).

FFiigguurree 7711 –– AAdddd LLooccaattiioonn AAssssoocciiaattiioonn

4. In the LLooccaattiioonn AAssssoocciiaattiioonn LLiisstt box, click in the HHoossppiittaall LLooccaattiioonn box and type the Hospital Location (Figure 71).

NNoottee -- The Hospital Location is normally formatted using the location HL7 alias name.

5. To add another association, click the AAdddd RRooww button (Figure 71).

6. Repeat steps 3 and 4 until all new Locator IDs and Hospital Locations have been entered.

7. Once all new location associations have been made, click the upper left SSeelleecctt AAllll box of the Location Association List,

and then click UUppllooaadd LLooccaattiioonn AAssssoocciiaattiioonn((ss)) ttoo SSeerrvveerr (Figure 72).

5212-309-001 Rev A.1 43 EN

FFiigguurree 7722 –– UUppllooaadd LLooccaattiioonn AAssssoocciiaattiioonn

8. Click the OOKK button in the AAlleerrtt window to confirm that the Locator ID List, Hospital Location List, and Location

Association List have been successfully uploaded to the server.

9. To verify in the

NNoottee -- Allow time for synchronization before you make sure that the Master Device URL List was uploaded.

ii

BBeedd SSeerrvveerr TTooooll window, click VViieeww>>iiBBeedd SSeerrvveerr.

AAddddiinngg aann aaddddiittiioonnaall SSttrryykkeerr iinntteerrffaaccee

SSmmaarrtt EEqquuiippmmeenntt MMaannaaggeemmeenntt ((SSEEMM))

NNoottee -- If the facility has an existing LLIIFFEENNEETT account, navigate to AAccccoouunntt DDeeffiinniittiioonn and check the SSmmaarrtt EEqquuiippmmeenntt
MMaannaaggeemmeenntt box under FFeeaattuurreess.

CCrreeaattiinngg aa LLIIFFEENNEETT®® aaccccoouunntt

NNoottee -- Make sure that the facility does not have a pre-existing LLIIFFEENNEETT account. If they do not, continue to step 1.

1. In an internet browser window, go to hhttttppss::////wwwwww..lliiffeenneettssyysstteemmss..ccoomm// to reach the LLIIFFEENNEETT website.

2. Click on the AAccccoouunntt tab and click AAccccoouunnttss in the drop down list (Figure 73).

FFiigguurree 7733 –– LLIIFFEENNEETT ccrreeaattee aaccccoouunntt

3. To create a new account, click AAdddd AAccoouunntt (Figure 74).

EN 44 5212-309-001 Rev A.1

4. Submit information for all of the required fields:

a. Add Account (Figure 75)

b. Account Address (Figure 76)

FFiigguurree 7744 –– AAdddd AAccccoouunntt

FFiigguurree 7755 –– AAdddd AAccccoouunntt

FFiigguurree 7766 –– AAccccoouunntt AAddddrreessss

c. Account Definition (Figure 77)

NNoottee -- Make sure that you select the following: LIFENET, Live, Hospital, Expiration Date, Smart Equipment
Management, and Other Devices

5212-309-001 Rev A.1 45 EN

d. Account Configuration

NNoottee -- This step can be skipped.

e. Account Administrator (Figure 78)

FFiigguurree 7777 –– AAccccoouunntt DDeeffiinniittiioonn

FFiigguurree 7788 –– AAccccoouunntt AAddmmiinniissttrraattoorr

f. Notes

NNoottee -- This step can be skipped.

5. Click DDoonnee which will prompt an email to be sent to the newly created Account Administrator. This email will contain a

link to the SEM home page and a temporary password that needs to be changed before installing the SEM Device Data
Manager (Figure 79).

EN 46 5212-309-001 Rev A.1

FFiigguurree 7799 –– SSEEMM hhoommee ppaaggee

IInnssttaalllliinngg tthhee SSttrryykkeerr SSEEMM DDeevviiccee DDaattaa MMaannaaggeerr

1. Upload the Stryker SEM Device Data Manager install file (5212-504-001) onto the Stryker server where the

Application is installed.

2. Begin the Stryker SEM Device Data Manager installation by right clicking the 55221122--550044--000011 DDeevviiccee DDaattaa MMaannaaggeerr file

and select RRuunn aass AAddmmiinniissttrraattoorr.

3. In the SSttrryykkeerr SSEEMM DDeevviiccee DDaattaa MMaannaaggeerr -- IInnssttaallllSShhiieelldd WWiizzaarrdd window, click NNeexxtt (Figure 80).

FFiigguurree 8800 –– IInnssttaallllSShhiieelldd WWiizzaarrdd

ii

BBeedd Server

4. In the SSttrryykkeerr SSEEMM DDeevviiccee DDaattaa MMaannaaggeerr -- IInnssttaallllSShhiieelldd WWiizzaarrdd window, enter the following values and click NNeexxtt

(Figure 81).

•

i

Server IP address: IP address of the machine where theiServer is installed

• Hospital name: Name of the hospital

• Agent Serial Number: Enter the MAC address of the server machine where the SEM Device Data Manager is
installed

• LLIIFFEENNEETT UserName - Username that is used to register Device Data Manager with LLIIFFEENNEETT

• LLIIFFEENNEETT Password - Password that is used to register Device Data Manager with LLIIFFEENNEETT

• LLIIFFEENNEETT URL - The URL for registering the Device Data Manager installed at the hospital with LLIIFFEENNEETT

NNoottee -- The LLIIFFEENNEETT user name and password are located in the email sent to the Account Administrator in

LIFENET® account

5212-309-001 Rev A.1 47 EN

(page 44).

Creating a

FFiigguurree 8811 –– FFiieelldd vvaalluueess

5. In the CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn step, click NNeexxtt to install the SEM Device Data Manager files to the default
location or click CChhaannggee to select a different destination folder (Figure 82).

FFiigguurree 8822 –– CChhoooossee DDeessttiinnaattiioonn LLooccaattiioonn

6. Click FFiinniisshh to close the SSttrryykkeerr SSEEMM DDeevviiccee DDaattaa MMaannaaggeerr -- IInnssttaallllSShhiieelldd WWiizzaarrdd window (Figure 83).

EN 48 5212-309-001 Rev A.1

FFiigguurree 8833 –– IInnssttaallllSShhiieelldd WWiizzaarrdd CCoommpplleettee

VVeerriiffyyiinngg tthhee SSttrryykkeerr SSEEMM DDeevviiccee DDaattaa MMaannaaggeerr iiss iinnssttaalllleedd

1. In Windows, click SSttaarrtt.

2. Enter rruunn in the search box.

3. In the run window, enter iinneettmmggrr.

4. Expand CCoonnnneeccttiioonnss in the left panel.

5. Under SSiitteess navigate to and click DDeevviicceeDDaattaaMMaannaaggeerr (Figure 84).

5212-309-001 Rev A.1 49 EN

FFiigguurree 8844 –– DDeevviicceeDDaattaaMMaannaaggeerr

6. Right click on DDaattaaMMaannaaggeerr..ssvvcc and click BBrroowwssee.

7. A browser window should open to the Data Manager Service web page.

AAddddiinngg aa tthhiirrdd--ppaarrttyy iinntteerrffaaccee

IInntteeggrraattiinngg RRaauullaanndd RReessppoonnddeerr®® 55

NNoottee -- This installation to be performed by Stryker personnel only.

To integrate RRaauullaanndd RReessppoonnddeerr 5, follow the installation steps found in SD-180 available from the Stryker quality system.

EN 50 5212-309-001 Rev A.1

CCoonnffiigguurriinngg tthhee wwiirreelleessss rroouutteerr ((SSttrryykkeerr ddeevviiccee ccoonnffiigguurraattiioonn))

NNoottee --iiBBeedd Server 1.0 wireless clients only authenticate with TKIP encryption andiiBBeedd Server 2.0 wireless clients only
authenticate with AES encryption. Below is an example of configuring a LINKSYS N600 E2500 router.

To configure the wireless router for Stryker devices:

1. Enter the router’s admin menu to configure the router for use.

2. In the SSeettuupp//BBaassiicc SSeettuupp tab, verify the router is set for DHCP (Figure 85).

FFiigguurree 8855 –– BBaassiicc SSeettuupp

5212-309-001 Rev A.1 51 EN

3. In the WWiirreelleessss//BBaassiicc WWiirreelleessss SSeettttiinnggss tab, configure the 2.4 GHz and 5 GHz Wireless Settings so they match
Figure 86.

FFiigguurree 8866 –– BBaassiicc WWiirreelleessss SSeettttiinnggss

4. In the WWiirreelleessss//WWiirreelleessss SSeeccuurriittyy tab, configure the 2.4 GHz and 5 GHz Wireless Security Settings so they match
Figure 87.

FFiigguurree 8877 –– WWiirreelleessss SSeeccuurriittyy

5. Click the SSaavvee SSeettttiinnggss button.

EN 52 5212-309-001 Rev A.1

CCoonnffiigguurriinngg wwiirreelleessss nneettwwoorrkk ccoonnnneeccttiioonn sseettttiinnggss

Applies to Gateway 1 (3002 SSeeccuurree®® II, 3002 / 3005 SS33®®), Gateway 2 (3002 / 3005 SS33), and Gateway 3 (2131 / 2141
IInnTToouucchh®®).

NNoottee -- You must have a laptop and a router configured for Stryker defaults.

1. Plug in the router configured for Stryker defaults (

51)).

2. Plug the power cord of the bed into the wall outlet and make sure that the wireless option is turned on.

3. Connect the laptop to the syk_med_install SSID which the configured router is broadcasting.

4. Open the

5. On the bed, enter the CCoonnnneeccttiivviittyy IInnffoo menu by accessing the service menu on the footboard (see the appropriate
product maintenance manual).

6. Scroll down to the IP address which the router provided for the bed.

7. Enter the bed IP address in the WWiirreelleessss DDeevviiccee UURRLL//IIPP box (Figure 88).

ii

BBeedd Wireless Configuration Tool.

Configuring the wireless router (Stryker device configuration)

(page

FFiigguurree 8888 –– WWiirreelleessss DDeevviiccee UURRLL

8. Click the GGeett WWiirreelleessss DDeevviiccee CCoonnffiigguurraattiioonn button. This will retrieve the bed wireless default settings and connect to
the bed, which is shown in the left column of the tool.

9. Click the OOKK button of the retrieval confirmation.

10.Enter the facility network information and make sure that you fill in all of the appropriate blanks in the right column of the
tool.

11.Select the RRaaddiioo MMooddee for the facility requirements.

12.Click the UUppllooaadd CCoonnffiigguurraattiioonn ttoo DDeevviiccee button.

NNoottee -- If the radio does not connect, make sure that you check the settings entered into the column on the right. If they
are incorrect, the radio will need to be reset to defaults and then repeat the configuration process.

5212-309-001 Rev A.1 53 EN

RReesseettttiinngg tthhee wwiirreelleessss mmoodduullee ttoo ffaaccttoorryy ddeeffaauulltt sseettttiinnggss ((MMeedd--SSuurrgg

B

A

bbeedd))

TToooollss rreeqquuiirreedd::

• Large paper clip

PPrroocceedduurree::

1. Raise the product to its highest position.

2. Using a large paper clip, insert it into the reset hole (A) on the bottom side of the wireless module (B) (Figure 89).

3. Hold the large paper clip inside the reset hole for five seconds.

FFiigguurree 8899 –– WWiirreelleessss mmoodduullee

EN 54 5212-309-001 Rev A.1

RReesseettttiinngg tthhee wwiirreelleessss mmoodduullee ttoo ffaaccttoorryy ddeeffaauulltt sseettttiinnggss ((MMooddeell FFLL2277

A

B

C

IInnTToouucchh))

NNoottee -- For IInnTToouucchh 2.1-4.0, follow all of the steps below. For IInnTToouucchh 5.0 or higher, see step 1 to reset Wi-Fi.

TToooollss rreeqquuiirreedd::

• Appropriate FL27 IInnTToouucchh maintenance manual

PPrroocceedduurree::

1. Use the appropriate FL27 IInnTToouucchh maintenance manual to access the CCoonnffiigguurraattiioonn menu (For IInnTToouucchh 2.1-4.0 see
Figure 90. For IInnTToouucchh 5.0 or higher, see Figure 92).

2. Tap WWii--FFii CCoonnffiigguurraattiioonn (A) (Figure 90).

3. Tap the AAddvvaanncceedd tab (B) (Figure 91).

4. Tap RReesseett (C) (Figure 91).

5. Tap SSaavvee.

IInnTToouucchh 22..11 -- 44..00

FFiigguurree 9900 –– IInnTToouucchh CCoonnffiigguurraattiioonn MMeennuu

IInnTToouucchh 55..00 oorr hhiigghheerr

FFiigguurree 9911 –– IInnTToouucchh WWii--FFii CCoonnffiigguurraattiioonn mmeennuu

FFiigguurree 9922 –– IInnTToouucchh WWii--FFii RReesseett

5212-309-001 Rev A.1 55 EN

TTrroouubblleesshhoooottiinngg

BBaassiicc

PPrroobblleemm PPoossssiibbllee ccaauussee SSoolluuttiioonn

Make sure the URL in the Web
Service URL box is correct.

1. If the URL is incorrect, enter the
following URL into the Web Service

The Web Service URL is incorrect.

URL box (

39)):hhttttpp::////llooccaallhhoosstt//SSEEWWSSII//
SSEEWWSSIIWWeebbSSeerrvviicceeCCoonnttrraacctt..
aassmmxx.

2. Click VVeerriiffyy SSeerrvveerr.

1. Make sure that the Heartbeat
service is running.

Verify iBed Server

(page

Cannot verify the

ii

BBeedd Server Tool

The Heartbeat service is not active.

The IIS Manager does not have all of
the required Default Web Sites.

1.1. If the Heartbeat service has

not started, start the service,
restart the server, and then
reverify the
application.

1. Make sure that the IIS Manager
has all of the required Default Web
Sites.

1.1. Go to IInntteerrnneett IInnffoorrmmaattiioonn

SSeerrvviicceess ((IIIISS)) MMaannaaggeerr.

1.2. Navigate to WWeebb SSiitteess >>

DDeeffaauulltt WWeebb SSiittee to verify
that the three web sites are
listed: CHAP /
SERVERSCHEMA / SEWSI.

1.3. If the Default Web Site is not

listed, reinstall the
Server application.

i

Bed Server

ii

BBeedd

EN 56 5212-309-001 Rev A.1

PPrroobblleemm PPoossssiibbllee ccaauussee SSoolluuttiioonn

1. If the troubleshooting steps in the
appropriate bed maintenance
manual were followed:

1.1. Use the MAC address from

1.2. Ping the wireless module

Cannot see the device in the
Server application

ii

BBeedd

The MAC address does not have the
bed’s IP address or DNS name.

1.3. Press EEnntteerr.

the bed and verify with IT
what wireless module’s IP
address or DNS name is.

from the server machine
using the Command Prompt
(ping IIPP aaddddrreessss oorr DDNNSS
nnaammee :1639).

1.3.1. If you receive four (4)
responses, then the
bed is on the wireless
network.

1.3.2. If you receive no
response, check the
wireless module on
the bed.

PPrroobblleemm PPoossssiibbllee ccaauussee SSoolluuttiioonn

1. Using the server tool, select VVeerriiffyy
DDeevviiccee DDiirreeccttllyy.

2. Click GGeett EExxiissttiinngg DDeevviiccee((ss)), and
then select the device in question.

3. Add it to the DDeevviiccee LLiisstt.

Cannot see a device in the Server
Tools under the Device Location List,
but the device shows under the
connected device URL List

The device was not added to the
device list.

4. In the DDeevviiccee LLiisstt, select the
device, and then click VVeerriiffyy
DDeevviiccee((ss)).

5. Check the CCoonnnneeccttiioonn SSttaattuuss
once it responds.

5.1. If there is a response, the

device is communicating
properly on the wireless
network.

5212-309-001 Rev A.1 57 EN

PPrroobblleemm PPoossssiibbllee ccaauussee SSoolluuttiioonn

• Identify the bed serial number that
is stored in the CPU. It should
match the serial number on the
serial label on the bed.

NNoottee -- If there are two matching
serial numbers in the device list,
the server will only recognize the

The serial number in the CPU and the
serial number on the bed specification
label do not match.

PPrroobblleemm PPoossssiibbllee ccaauussee SSoolluuttiioonn

first device that logs on to the
server.

• To find the bed’s serial number, put
the bed into the Bed Configuration
mode and navigate to SSeerriiaall
NNuummbbeerr >> CCuurrrreenntt SSNN to verify
the serial number.

• If the serial number does not
match, go to the EEddiitt SSNN menu to
edit the serial number, and then
save.

Cannot see a location

The Locator ID was entered
incorrectly.

1. Using the
Tool, select VViieeww CCuurrrreenntt
LLooccaattiioonn AAssssoocciiaattiioonnss.

2. Click GGeett LLooccaattiioonn AAssssoocciiaattiioonnss
from server.

3. Look through the HHoossppiittaall
LLooccaattiioonn and verify the Locator ID.

NNoottee -- The Locator ID is
alphanumeric and case sensitive.
You must use lower case to enter
the Locator ID letters, or the server
will not recognize the locator.

3.1. If the Locator ID is incorrect,

3.2. If the Locator ID is missing,

ii

BBeedd Locator Association

use the UUppddaattee function to
update the error.

see

Adding iBed Locator IDs

and hospital locations

43).

(page

EN 58 5212-309-001 Rev A.1

PPrroobblleemm PPoossssiibbllee ccaauussee SSoolluuttiioonn

1. Make sure the SEWSI wweebb..ccoonnffiigg
file has the correct Web URL..

1.1. Navigate to the directory

Third party does not receive bed
status information

2. Make sure PPoorrtt 8800 is not blocked.

where the
is installed.

1.1.1. Navigate to the

1.1.2. Find the line which

ii

BBeedd Server Tool

SEWSI folder and
open the wweebb..ccoonnffiigg
file.

contains
SSeerrvveerrUURRLL==

1) Make sure the
local host was
replaced with the
IP of the server

NNoottee -- This
cannot be a DNS
name.

2.1. PPoorrtt 8800 needs to be open
between the Stryker server
and products (bi-directional),
and the Stryker server and
any third-party servers (bi­directional) ((LLIINNKK HHEERREE)).

2.2. If PPoorrtt 8800 is blocked, work
with IT to open the port.

3. Search SEWSI logs to make sure
there are no communication
failures. Find messages generated
for the third-party ((LLIINNKK HHEERREE))

AAddvvaanncceedd

CCoonnnneeccttiivviittyy iissssuueess ((ttoottaall ddeevviiccee ccoouunnttss))

View total device counts to identify drops.

• Navigate to the directory where iBed Server Tools is installed and open the LOGS folder.

1. Find SSttrryykkeerrMMaaiinneennaanncceeSSeerrvviiccee__llooggffiillee..ttxxtt.

2. Highlight several of the SSttrryykkeerrMMaaiinneennaanncceeSSeerrvviiccee__llooggffiillee..ttxxtt files during the time when there may have been an
outage.

a. Right click and select EEddiitt wwiitthh NNootteeppaadd++++..

3. In NNootteeppaadd++++ press CCttrrll++FF to open a find window.

a. Search for the below string and select FFiinndd iinn AAllll OOppeenneedd DDooccuummeennttss.

NNoottee -- [[TToottaall CCoonnnneecctteedd DDeevviicceess CCoouunntt eexxcclluuddiinngg sseerrvveerr ==

5212-309-001 Rev A.1 59 EN

b. The FFiinndd RReessuulltt pane in NNootteeppaadd++++ will populate with the lines of the selected log files (Figure 93).

FFiigguurree 9933 –– TToottaall ddeevviiccee ccoouunnttss

c. Review the list until you locate the drop in the number of connected devices and the duration of time the devices

were offline.

Work with the local IT department to investigate.

TThhiirrdd ppaarrttyy ccoommmmuunniiccaattiioonn iissssuueess

Search SEWSI log files for third party messages.

1. Open the

2. Navigate to the subscription list tab.

NNoottee -- When you search for messages from a product, make sure that you use the correct Device ID.

3. Copy the subscription ID for a device which is going to the correct third party.

ii

BBeedd Server Tool.

a. Verify subscriber URL to find messages to a specific third party.

4. Navigate to the directory where

a. Open the LLOOGGSS folder.

b. Find SSEEWWSSII__llooggffiillee..ttxxtt.

5. To search for messages in a specific timeframe, highlight multiple SSEEWWSSII__llooggffiillee..ttxxtt in that range based on the date
modified in Windows Explorer.

a. Right click the highlighted files and select EEddiitt wwiitthh NNootteeppaadd++++.

6. Press CCttrrll++FF to open a find window.

a. Paste the SSuubbssccrriippttiioonn IIDD copied in step 3.

b. Select FFiinndd iinn aallll ooppeenneedd ddooccuummeennttss.

c. The Find result pane will open with all messages containing the SSuubbssccrriibbeerr IIDD.

7. Click the XML message from the Find pane to open the file to that line.

a. XML messages will start in format <<??xxmmll vveerrssiioonn==””11..00”” eennccooddiinngg==uuttff--88””??>>.

NNoottee -- Example message with the payload XML data highlighted: <?xml version="1.0" encoding="utf-8"?><soap:
Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema­instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><ReceiveSubscriptionRequest xmlns=
"http://SEWSI.ServiceContracts/2008/09"><SubscriberID>C3000-000-000_180415201155204742</
SubscriberID><<PPaayyllooaaddXXMMLL>>&&lltt;;ddeevviiccee iidd==""33000000--000000--000000__118800441155220011""&&ggtt;;&&lltt;;BBeeddHHeeiigghhttIInn&&ggtt;;2277&&lltt;;//
BBeeddHHeeiigghhttIInn&&ggtt;;&&lltt;;LLaassttLLooggggeeddWWeeiigghhttLLbb&&ggtt;;110022..990000000099&&lltt;;//LLaassttLLooggggeeddWWeeiigghhttLLbb&&ggtt;;&&lltt;;
BBeeddEExxiittAAllaarrmmiinngg&&ggtt;;ffaallssee&&lltt;;//BBeeddEExxiittAAllaarrmmiinngg&&ggtt;;&&lltt;;//ddeevviiccee&&ggtt;;<<//PPaayyllooaaddXXMMLL>><<TTiimmeeSSttaammpp>>22001188--0077-­1166TT1111::5599::1144..33441100664477--0044::0000<<//TTiimmeeSSttaammpp>></ReceiveSubscriptionRequest></soap:Body></soap:Envelope>] []

ii

BBeedd Server Tool is installed.

EN 60 5212-309-001 Rev A.1

DDeevviiccee nnoott ccoonnnneeccttiinngg ttoo sseerrvveerr

Search for duplicate serial numbers (devices newer than GW1).

1. Open the

2. Navigate to the CClliieenntt DDiiaaggnnoossttiicc IInnffoo tab.

3. Click the far left blank cell of the header to highlight the entire table.

a. Copy and paste the data in MMiiccrroossoofftt EExxcceell.

4. Highlight the CClliieenntt IIDD column.

5. In the HHoommee tab of the ribbon, click CCoonnddiittiioonnaall FFoorrmmaattttiinngg.

a. Highlight CCeellllss RRuulleess -- DDuupplliiccaattee VVaalluueess.

b. Click OOKK to highlight duplicates in red.

c. Highlight the row above where the data was pasted, click the DDaattaa tab, and select FFiilltteerr.

Any cells highlighted (except NNeettwwoorrkk EExxcceeppttiioonn // TTiimmeeoouuttss) are duplicate serial numbers which need to be resolved.

ii

BBeedd Server Tool.

CCoonnnneeccttiivviittyy iissssuueess ttoo oonnee // mmuullttiippllee ddeevviicceess

Not receiving specific bed status over port 80.

• Verify communication from devices to the server with SOAP UI.

NNoottee -- Requires Stryker supplied project file.

1. Open SSOOAAPP UUII.

2. In the PPrroojjeeccttss pane, expand the SSEEWWSSII folder.

3. Click CCoonnnneeccttiivviittyy MMoocckk to open CCoonnnneeccttiivviittyy MMoocckk window (Figure 94).

FFiigguurree 9944 –– CCoonnnneeccttiivviittyy MMoocckk

5212-309-001 Rev A.1 61 EN

4. Click the gear icon to edit settings for Mock Third Party.

a. Modify host URL to the IP address of the server where SOAP UI is running (Figure 95).

FFiigguurree 9955 –– SSOOAAPP UUII

b. Click OOKK to save.

5. Click the green PPllaayy icon to start the Mock Third Party Service.

6. Click the green arrows to open the service webpage to verify.

a. Copy the URL of the webpage to the clipboard

7. In the Projects Pane, expand SSEEWWSSIIWWeebbSSeerrvviicceeCCoonnttrraacctt.

a. Expand SSuubbssccrriibbeeOOnnCChhaannggee.

b. Double click VVTTFF -- SSuubb 33 ((7722 hhoouurr)).

c. Modify the Subscriber URL with the URL from step 3.3.1 (Figure 96).

FFiigguurree 9966 –– VVTTFF -- SSuubb 33 ((7722 hhoouurr))

d. Change the Device ID to the Device ID being searched for (Figure 96).

e. Click the Play icon in VVTTFF -- SSuubb 33 ((7722 hhoouurr)) window.

EN 62 5212-309-001 Rev A.1

8. In the CCoonnnneeccttiivviittyyMMoocckk window, you will begin to see messages appear in the message log if the ports are open and
the server is able to communicate with the device (Figure 97).

NNoottee -- If messages do not populate, port 80 may be closed or the WWeebbSSeerrvviicceeUURRLL in the SSEEWWSSII wweebb..ccoonnffiigg file may
be incorrect.

FFiigguurree 9977 –– MMeessssaaggee LLoogg

9. Double click a message to view the XML generated (Figure 98).

FFiigguurree 9988 –– MMeessssaaggee VViieewweerr

CCaannnnoott ccoommmmuunniiccaattee wwiitthh ddeevviiccee ((vveerriiffyy ppoorrttss aarree ooppeenn))

Verify communication with device over port using TTEELLNNEETT.

1. Open a ccoommmmaanndd prompt.

5212-309-001 Rev A.1 63 EN

2. Enter the command tteellnneett <<IIPPAAddddrreessss>> <<PPoorrtt>>, where IIPP AAddddrreessss is the address of the device and PPoorrtt is the port
number for verification (Figure 99).

FFiigguurree 9999 –– CCoommmmaanndd pprroommpptt

• A blank box with a blinking cursor indicates that the port is open.

• CCoonnnneeccttiinngg ttoo indicates that the port is closed or the device is offline (Figure 100).

FFiigguurree 110000 –– CCoonnnneeccttiinngg

NNoottee -- Only use TTEELLNNEETT for a device that is online and pingable.

CCaannnnoott ccoommmmuunniiccaattee wwiitthh ddeevviiccee ((DDNNSS oonnllyy))

Verify Hostname with NNSSLLOOOOKKUUPP

1. Open a ccoommmmaanndd prompt.

2. Enter the command nnssllooookkuupp <<IIPPAAddddrreessss>> where IIPP AAddddrreessss is the address of the device for DDNNSS eennttrryy verification.

• A reply with the hhoossttnnaammee and IIPP aaddddrreessss indicates success (Figure 101).

NNoottee -- The first line is the DDNNSS server name and IP address. The second line is the device hostname/IP.

FFiigguurree 110011 –– DDNNSS ssuucccceessss

EN 64 5212-309-001 Rev A.1

• A reply that states <<DDNNSSSSeerrvveerrNNaammee>> ccaann’’tt ffiinndd <<IIPPAAddddrreessss>> indicates failure (Figure 102).

FFiigguurree 110022 –– DDNNSS ffaaiilluurree

3. To verify a reverse lookup, enter the command nnssllooookkuupp <<hhoossttnnaammee>> where the hhoossttnnaammee is the device you are
verifying DNS entry for.

NNoottee -- The server reply should be the same as seen in step 2.

SSmmaarrtt EEqquuiippmmeenntt MMaannaaggeemmeenntt ((ooppttiioonn)) ttrroouubblleesshhoooottiinngg

1. To verify DDeevviiccee DDaattaa MMaannaaggeerr UUttiilliittyy:

• In Windows, click SSttaarrtt.

• Enter SSttrryykkeerrDDeevviicceeDDaattaaMMaannaaggeerrRReeggiissttrraattiioonn in the search box.

• Make sure that the SSttrryykkeerrDDeevviicceeDDaattaaMMaannaaggeerrRReeggiissttrraattiioonn utility is displayed in the search results.

2. To verify in

ii

BBeedd SSeerrvveerr TTooooll:

• Locate the machine where the Stryker

• Click the SSuubbssccrriippttiioonn LLiisstt tab and make sure that the DDeevviiccee IIDD and SSuubbssccrriippttiioonn IIDD columns are populated.

• Make sure that the server has a general subscription and each device has both a general and alarm subscription

(Figure 103).

ii

BBeedd Server application is installed and open theiiBBeedd SSeerrvveerr TTooooll.

FFiigguurree 110033 –– GGeenneerraall ssuubbssccrriippttiioonn

• Make sure that the SSuubbssccrriibbeerr UURRLL column displays the same URL shown in the WWeebb..ccoonnffiigg file of the Device

Data Manager (Figure 104 and Figure 105).

5212-309-001 Rev A.1 65 EN

FFiigguurree 110044 –– SSuubbssccrriippttiioonn LLiisstt

FFiigguurree 110055 –– WWeebb..ccoonnffiigg ffiillee

3. To verify server data in the Device Data Manager log file:

• Search for string ““DDeevviicceeIIDD==<<SSeerriiaallNNuummbbeerr>> JJssoonnCCoonntteenntt==”” in the log file (Figure 106)

NNoottee -- Replace <<SSeerriiaallNNuummbbeerr>> with serial number in the WWeebb..ccoonnffiigg file.

FFiigguurree 110066 –– EExxaammppllee:: DDeevviicceeIIDD == 11223344556677889900 JJssoonnCCoonntteenntt==

• Search for string ““DDaattaa UUppllooaaddeedd ffoorr SSeerrvveerr ssuucccceessssffuullllyy!!”” in the log file (Figure 107)

FFiigguurree 110077 –– DDaattaa uuppllooaaddeedd iinn lloogg ffiillee

EN 66 5212-309-001 Rev A.1

4. To verify connected devices in the log file:

• Search for string ““DDeevviicceeIIDD == <<ddeevviicceeIIDD>> JJssoonnCCoonntteenntt==”” in the log file (Figure 108)

NNoottee -- Replace <<ddeevviicceeIIDD>> with device ID of the connected device.

FFiigguurree 110088 –– EExxaammppllee:: DDeevviicceeIIDD == 33000000--000000--000000__DDeevviicceeSS11 JJssoonnCCoonntteenntt==

• Search for string ““DDaattaa UUppllooaaddeedd ssuucccceessssffuullllyy ffoorr DDeevviicceeIIDD == <<ddeevviicceeIIDD>>”” in the log file (Figure 109)

NNoottee -- Replace <<ddeevviicceeIIDD>> with device ID of the connected device.

FFiigguurree 110099 –– EExxaammppllee:: DDaattaa UUppllooaaddeedd ssuucccceessssffuullllyy ffoorr 33000000--000000--000000__DDeevviicceeSS11 iinn LLIIFFEENNEETT

EEmmaaiill aalleerrttss

The following email alerts may be generated by theiiBBeedd server application.

EEmmaaiill iinnffoo SScceennaarriioo

EEmmaaiill SSuubbjjeecctt::
Stryker iBed Server Alert

EEmmaaiill BBooddyy::
2015-04-20 00:24:59,298 [2964] ERROR Stryker.IServer.
BusinessLogic.SEWSI.RuleManager.
EMailToAdminForLowBatteryStatus - SEND EMAIL:
Stryker room locator f5d5b2130000 in room 205 has a low
battery. Currently connected to device ID 3000-000-000_

130316141.

EEmmaaiill SSuubbjjeecctt::
Stryker iBed Server Alert

EEmmaaiill BBooddyy::
2015-04-20 00:35:51,784 [2328] ERROR Stryker.IServer.
BusinessLogic.SEWSI.RuleManager.
EMailToAdminForLowBatteryStatus - SEND EMAIL:
Stryker room locator f5d5b2130000 is not in the location list
and has a low battery, update the location and association
lists as required. Currently connected to device ID 3000­000-000_130316141.

Low Battery Status is true for the BBID mapped with a
location

Low Battery Status is true for a BBID which is not mapped
to any room or the BBID is missing

5212-309-001 Rev A.1 67 EN

EEmmaaiill iinnffoo SScceennaarriioo

EEmmaaiill SSuubbjjeecctt::
Stryker iBed Server Alert

EEmmaaiill BBooddyy::
2015-04-20 00:45:22,254 [2328] ERROR Stryker.IServer.
BusinessLogic.SEWSI.RuleManager.
EmailToAdminForMissingBBID - SEND EMAIL: Stryker

BBID is sent in the subscription payload but it is not present
in the “BBIDList.xml” file

room locator f5d5b2130000 is not in the location list and
does not have an association to a room, update or create
the location association as required. Currently connected to
device ID 3000-000-000_130316141.

EEmmaaiill SSuubbjjeecctt::
Stryker iBed Server Alert

EEmmaaiill BBooddyy::
2015-04-20 00:48:02,395 [2328] ERROR Stryker.IServer.
BusinessLogic.SEWSI.RuleManager.
EmailToAdminForMissingBBID - SEND EMAIL: Stryker

BBID is sent in payload and it is present in “BBIDList.xml”
file but not present in “DeviceBBIdLocationAssciation.xml”

file
room locator f5d5b2130000 is in the location list but is not
associated to a room, update the location association as
required. Currently connected to device ID 3000-000-000_

130316141.

EEmmaaiill SSuubbjjeecctt::
Stryker iBed Server Alert

EEmmaaiill BBooddyy::
2015-04-20 00:50:52,536 [2328] ERROR Stryker.IServer.
BusinessLogic.SEWSI.RuleManager.
EmailToAdminForMissingBBID - SEND EMAIL: Stryker
room locator f5d5b2130000 is in the location list but is
associated to an undefined room, update the location
association as required. Currently connected to device ID
3000-000-000_130316141.

EEmmaaiill SSuubbjjeecctt ::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 11 -->>
iiBBeeddSSeerrvveerr iiss uunnaabbllee ttoo aacccceessss tthhee ddaattaabbaassee.. PPlleeaassee
rreessttaarrtt tthhee MMSS--SSQQLL ddaattaabbaassee.. AAfftteerr rreessttaarrtt,, iiff tthhee
mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt..

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 22 -->> TThhee MMSS-­SSQQLL ddaattaabbaassee iiss ccoorrrruupptt.. FFoolllloowwiinngg TTaabblleess aarree mmiissssiinngg
iinn DDaattaabbaassee -->>DDeevviicceeCCoonnnneeccttiioonnIInnffooLLiisstt.. PPlleeaassee
ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt ttoo rreebbuuiilldd..AApppplliiccaattiioonn HHeeaalltthh
CChheecckk FFaaiilleedd aatt SStteepp 33 -->> iiBBeeddSSeerrvveerr iiss uunnaabbllee ttoo
aacccceessss SSEEWWSSII.. PPlleeaassee rreessttaarrtt tthhee WWoorrlldd WWiiddee WWeebb
PPuubblliisshhiinngg SSeerrvviiccee aanndd
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff tthhee
mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt..

BBID is sent in payload and it is present in “BBIDList.xml”

file and in “DeviceBBIdLocationAssciation.xml” file but

location for that BBID is missing in

“DeviceBBIdLocationAssciation.xml” file

When DB is down

DeviceConnectionInfoList table doesn't exist

EN 68 5212-309-001 Rev A.1

EEmmaaiill iinnffoo SScceennaarriioo

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 22 -->> TThhee MMSS-­SSQQLL ddaattaabbaassee iiss ccoorrrruupptt..FFoolllloowwiinngg TTaabblleess aarree mmiissssiinngg
iinn DDaattaabbaassee -->>MMaasstteerrSSuubbssccrriippttiioonnIInnffoo.. PPlleeaassee ccoonnttaacctt
SSttrryykkeerr ssuuppppoorrtt ttoo rreebbuuiilldd..

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 22 -->> TThhee MMSS-­SSQQLL ddaattaabbaassee iiss ccoorrrruupptt..FFoolllloowwiinngg LLooggiinnss aarree mmiissssiinngg
iinn DDaattaabbaassee -->>NNTT AAUUTTHHOORRIITTYY\\LLOOCCAALL SSEERRVVIICCEE..
PPlleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt ttoo rreebbuuiilldd..

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 22 -->> TThhee MMSS-­SSQQLL ddaattaabbaassee iiss ccoorrrruupptt..FFoolllloowwiinngg LLooggiinnss aarree mmiissssiinngg
iinn DDaattaabbaassee -->>NNTT AAUUTTHHOORRIITTYY\\NNEETTWWOORRKK SSEERRVVIICCEE..
PPlleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt ttoo rreebbuuiilldd..

AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 33 -->>
iiBBeeddSSeerrvveerr iiss uunnaabbllee ttoo aacccceessss SSEEWWSSII.. PPlleeaassee rreessttaarrtt
tthhee WWoorrlldd WWiiddee WWeebb PPuubblliisshhiinngg SSeerrvviiccee aanndd
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff tthhee
mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt..

MasterSubscriptionInfo table doesn't exist

LOCAL SERVICE doesn't exist

NETWORK SERVICE doesn't exist

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 33 -->>
iiBBeeddSSeerrvveerr iiss uunnaabbllee ttoo aacccceessss SSEEWWSSII.. PPlleeaassee rreessttaarrtt
tthhee WWoorrlldd WWiiddee WWeebb PPuubblliisshhiinngg SSeerrvviiccee aanndd
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff tthhee
mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt..

AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 44 -->>
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee iiss nnoott rruunnnniinngg.. PPlleeaassee
rreessttaarrtt SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff
tthhee mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr
ssuuppppoorrtt..

Both SEWSI and HB services are down

5212-309-001 Rev A.1 69 EN

EEmmaaiill iinnffoo SScceennaarriioo

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 22 -->> TThhee MMSS-­SSQQLL ddaattaabbaassee iiss ccoorrrruupptt..FFoolllloowwiinngg TTaabblleess aarree mmiissssiinngg
iinn DDaattaabbaassee -->>MMaasstteerrSSuubbssccrriippttiioonnIInnffoo .. PPlleeaassee ccoonnttaacctt
SSttrryykkeerr ssuuppppoorrtt ttoo rreebbuuiilldd..

AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 33 -->>
iiBBeeddSSeerrvveerr iiss uunnaabbllee ttoo aacccceessss SSEEWWSSII.. PPlleeaassee rreessttaarrtt
tthhee WWoorrlldd WWiiddee WWeebb PPuubblliisshhiinngg SSeerrvviiccee aanndd
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff tthhee
mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt..

AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 44 -->>
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee iiss nnoott rruunnnniinngg.. PPlleeaassee
rreessttaarrtt SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff
tthhee mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr
ssuuppppoorrtt..

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 33 -->>
iiBBeeddSSeerrvveerr iiss uunnaabbllee ttoo aacccceessss SSEEWWSSII.. PPlleeaassee rreessttaarrtt
tthhee WWoorrlldd WWiiddee WWeebb PPuubblliisshhiinngg SSeerrvviiccee aanndd
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff tthhee
mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr ssuuppppoorrtt..

AApppplliiccaattiioonn HHeeaalltthh CChheecckk FFaaiilleedd aatt SStteepp 44 -->>
SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee iiss nnoott rruunnnniinngg.. PPlleeaassee
rreessttaarrtt SSttrryykkeerrSSEEWWSSIIHHeeaarrttbbeeaattsseerrvviiccee.. AAfftteerr rreessttaarrtt,, iiff
tthhee mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr
ssuuppppoorrtt..

Both SEWSI and HB services are down and

MasterSubscriptionInfo table doesn't exist

HB is down

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
iiBBeedd SSeerrvveerr iiss uunnaabbllee ttoo ccoommmmuunniiccaattee wwiitthh SSttrryykkeerr

No devices are detected

cclliieennttss.. PPlleeaassee cchheecckk tthhee sseerrvveerr//nneettwwoorrkk ccoonnffiigguurraattiioonn..
IIff tthhee mmeessssaaggee ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr
TTeecchhnniiccaall SSuuppppoorrtt..

EN 70 5212-309-001 Rev A.1

EEmmaaiill iinnffoo SScceennaarriioo

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
TToottaall nnuummbbeerr ooff cclliieennttss ccoonnnneecctteedd ttoo iiBBeedd SSeerrvveerr hhaass
ggoonnee bbeellooww <<ccoonnffiigguurreedd tthhrreesshhoolldd>>.. PPlleeaassee cchheecckk tthhee
sseerrvveerr//nneettwwoorrkk ccoonnffiigguurraattiioonn.. IIff tthhee mmeessssaaggee
ccoonnttiinnuueess,, pplleeaassee ccoonnttaacctt SSttrryykkeerr TTeecchhnniiccaall SSuuppppoorrtt..

EEmmaaiill SSuubbjjeecctt::
SSttrryykkeerr iiBBeedd SSeerrvveerr UUrrggeenntt AAlleerrtt

EEmmaaiill BBooddyy::
TThhee ffoolllloowwiinngg eerrrroorrss wwiitthh TThhiirrdd PPaarrttyy CCoommmmuunniiccaattiioonn
hhaass bbeeeenn rreeccoorrddeedd iinn llaasstt 11 hhoouurr..
<<EErrrroorr>>

Number of connected devices drops below the configured

threshold value

Error with third party

5212-309-001 Rev A.1 71 EN

Stryker Medical
3800 E. Centre Avenue
Portage, MI 49002
USA

5212-309-001 Rev A.1
WCR: AA.9

2019/11