1231 Emergency Care Stretcher
1731 PACU Stretcher
Operations Manual
For Parts or Technical Assistance
800–327–0770
Table of Contents
Introduction 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warning / Caution / Note Definition 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Base Controls 3, 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Raising And Lowering Litter Height 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trendelenburg/Reverse Trendelenburg Positioning 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Applying The Brake System 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Directional Steering Caster/5th Wheel Options 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating the Big Wheel Option 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Push Handles 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Glideawayt Siderails 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Fowler And Knee Gatch 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using The SAFRt Patient Transfer Board 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Optional 2–Stage Permanently Attached I.V. Pole 12. . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Optional 3–Stage Permanently Attached I.V. Pole 13. . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Optional Tethered I.V. Pole 14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Optional Heel Stirrups 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Optional Foot Extension/Defibrillator Tray 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventative Maintenance
Checklist 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning 17,18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limited Warranty
Obtaining Parts and Service 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplemental Warranty Coverage 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Return Authorization 20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Freight Damage Claims 20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction
INTRODUCTION
This manual is designed to assist you with the operation of the 1231 Emergency Care Stretcher, and the 1731
PACU Bed. Read it thoroughly before using the equipment or beginning any maintenance on it.
SPECIFICATIONS
1231 1731
Overall Bed Length \ Width 83”/30” 83”/30.5”
Minimum \ Maximum Bed Height 22”/35.5”
Maximum Weight Capacity 500 pounds
Fowler Angle 0 to 90_
Knee Gatch Angle 0 to 30_
Trendelenburg \ Reverse Trendelenburg +18_ to –18_
Stryker reserves the right to change specifications without notice.
WARNING / CAUTION / NOTE DEFINITION
The words WARNING, CAUTION and NOTE carry special meanings and should be carefully reviewed.
WARNING
The personal safety of the patient or user may be involved. Disregarding this information could result in injury
to the patient or user.
CAUTION
These instructions point out special procedures or precautions that must be followed to avoid damaging the
equipment.
NOTE
This provides special information to make maintenance easier or important instructions clearer.
2
Stretcher Operation
OPERATING BASE CONTROLS – UNI–LOWER PEDAL
B
A
D C
EF
C
D
A
A
CD
B
A
Pump to raise litter .
B
Depress in the center of pedal (B) to lower
both ends of the stretcher together .
C
Depress the side of pedal (B) closest to the
foot end of the stretcher to lower the foot end.
D
Depress the side of pedal (B) closest to the
head end of the stretcher to lower the head end.
E
Brake and Steer functions (foot end).
F
Brake and Steer functions (head end).
3
Stretcher Operation
OPERATING BASE CONTROLS – DUAL LOWERING PEDALS
E
A
A
B C
CB
D
B
C
A
A
Pump to raise litter .
B
Depress to lower head end.
C
Depress to lower foot end.
Note: Depress B & C together to lower both ends of
the litter simultaneously.
D
Brake and Steer functions (foot end).
E
Brake and Steer functions (head end).
4
Stretcher Operation
RAISING AND LOWERING LITTER HEIGHT – UNI–LOWER PEDAL
CAUTION
Be sure to move any equipment that may be in the way before raising or lowering the litter height.
To raise the litter height, pump pedal (A) repeatedly until the desired height is achieved (see illustration on
page 3).
To lower both ends of the litter together, depress the center of pedal (B). To lower only the head end of the
litter, depress the side of pedal (B) closest to the head end. To lower only the foot end of the litter, depress
the side of pedal (B) closest to the foot end (see illustration on page 3). The base may be equipped with
optional variable descent controls. With variable descent controls, the farther you press down on the pedal,
the faster the litter will lower.
RAISING AND LOWERING LITTER HEIGHT – DUAL LOWERING PEDALS
CAUTION
Be sure to move any equipment that may be in the way before raising or lowering the litter height.
To raise the litter height, pump pedal (A) repeatedly until the desired height is achieved (see illustration on
page 4).
To lower both ends of the litter simultaneously, depress pedal (B) and (C) together using the same foot.. To
lower only the head end of the litter, depress pedal (B). To lower only the foot end of the stretcher, depress
pedal (C) (see illustration on page 4). The base may be equipped with optional variable descent controls.
With variable descent controls, the farther you press down on the pedal, the faster the litter will lower.
TRENDELENBURG/REVERSE TRENDELENBURG – UNI–LOWER PEDAL
NOTE
Litter height must be raised first in order to achieve a trend. or reverse trend. position.
CAUTION
Be sure to remove any equipment that may be in the way before lowering stretcher.
For Trendelenburg positioning (head down), depress the side of pedal (B) closest to the head end of the
stretcher (see illustration, page 3).
For Reverse Trendelenburg positioning (foot down), depress the side of pedal (B) closest to the foot end.
NOTE
The higher the litter is before pedal (B) is activated, the greater the trend. or reverse trend. angle will be.
(Maximum trend. angle is +18_. Maximum reverse trend. angle is –18_).
TRENDELENBURG/REVERSE TRENDELENBURG – DUAL LOWERING PEDALS
NOTE
Litter height must be raised first in order to achieve a trend. or reverse trend. position.
CAUTION
Be sure to remove any equipment that may be in the way before lowering stretcher.
For Trendelenburg positioning (head down), depress pedal (B) (see illustration, page 4).
For Reverse Trendelenburg positioning (foot down), depress pedal (C) (see illustration on page 4).
5
Stretcher Operation
APPLYING THE BRAKE SYSTEM
NOTE
For user convenience, the brake/steer pedal is located on both ends of the stretcher.
WARNING
Always apply the caster brakes when a patient is getting on or off the stretcher. Push on the stretcher to ensure the brakes are securely locked. Always engage the brakes unless the stretcher is being moved. Injury
could result if the stretcher moves while a patient is getting on or off the stretcher . I f brakes do not hold properly, refer to your stretcher maintenance manual for a brake adjustment procedure.
To engage the brakes on the head (non–control) end, push fully down on the left side of pedal (E) (see illustration on page 4).
To engage the brakes on the foot (control) end, push fully down on the right side of pedal (D) (see illustration
on page 4).
NOTE
Y our stretcher may be equipped with optional side control brake and steer functions in addition to the standard
head and foot end controls. The side control brakes operate the same as the head and foot end versions.
They are indicated by a label on each side of the stretcher base.
RIGHT SIDE
LEFT SIDE
OPTIONAL SIDE CONTROL BRAKE/STEER
OPERATING DIRECTIONAL STEERING CASTER/5TH WHEEL OPTIONS
The purpose of the steer wheel and 5th wheel options are to help guide the stretcher when transporting a
patient along a straight line and also for pivoting at corners.
To engage the steer wheel/5th wheel, push the proper side of the brake/steer pedal to the full down position.
NOTE
Stretchers cannot be equipped with both steering caster and fifth wheel options. The choice was made at
the time the stretcher was purchased.
The steer wheel is located at the foot end of the stretcher on the patient’s left. The 5th wheel is located underneath the center of the base assembly.
6
Stretcher Operation
OPERATING THE BIG WHEEL OPTION
When the brake/steer pedal is in the neutral or brake position, the Big Wheel is elevated approximately 1” and the stretcher rests on the four casters.
NOTE
The two Big Wheels do not pivot. The stretcher cannot be moved directly sideways with the Big
Wheel activated. With the pedal in the neutral position, the stretcher can be moved in any direction
including sideways.
When the brake/steer pedal is in the steer position, the foot end casters are elevated approximately 1/4” and the stretcher rests on the two head end casters and the two Big Wheels. This provides
increased mobility and ease of steering the stretcher.
7
Stretcher Operation
USING PUSH HANDLES
CAUTION
The push handles should always be used
when transporting patients. Avoid using other
parts of the stretcher as pushing devices or
damage may occur.
To use the push handles:
Pivot the handles up and push down until they
are locked into position.
To store the push handles:
Lift the handles up and pivot them down to
store in the handle rests.
Head end push handles in the stored position
8
Stretcher Operation
USING GLIDEAWAYt SIDERAILS
NOTE
Raising and lowering siderails is a two–handed operation. Use one hand to hold and position the siderail and the other hand to operate
the siderail latch.
WARNING
When lowering the siderail to the collapsed
position, keep extremities of patients and
staff away from the siderail spindles or injury
could occur.
To raise siderails: Pull up on the siderail (A)
and raise it to full up position until the latch (B)
engages.
To lower siderails: Pull up on the latch (B) and
guide the siderail to the full down position.
NOTE
The latches (B) are colored red for easy identification.
HEAD END
A
HEAD END
A
B
BA
A
WARNING
To avoid injury or damage to the equipment, Do
not allow siderail to lower on its own.
NOTE
There is a dual siderail latch option available
where there are latches on both ends of the
stretcher.
B
B
LATCH DETAIL
B
DUAL LATCH OPTION
9
Stretcher Operation
OPERATING FOWLER AND KNEE GATCH
Operating Pneumatic Fowler
A
Squeeze handle (A) for pneumatic assist in lifting the Fowler to the desired height. Remove hands from handle when desired height is achieved.
To lower, squeeze handle (A) and push down until the Fowler has reached the desired height. Remove hands
from handle when desired height is achieved.
NOTE
Handle (A) is colored red for easy identification.
CAUTION
If pneumatic system appears difficult to operate, refer to the stretcher maintenance manual for ”Pneumatic
Fowler Adjustment”.
WARNING
Keep fingers/hands clear of the area around the Fowler release handle and the Fowler frame when lowering.
Injury could result if care is not taken when lowering the Fowler.
Operating Optional Crank Knee Gatch
FOOT END
Remove the crank handle (A) from its storage
magnet under the litter, pivot it up and push in to
engage it.
Turn crank handle (A) clockwise to raise the Knee
Gatch and counterclockwise to lower it.
A
10
Stretcher Operation
USING THE SAFRt PATIENT TRANSFER BOARD
WARNING
When using the SAFRt Board to transfer a patient, always lock the brakes on all stretchers, beds, etc. being
used and always be certain the transfer board is placed securely on the surface of the mating stretcher or
bed. The patient stretcher and the mating surface must be at the same height before the patient is transferred.
Failure to confirm the brakes are locked and the transfer board is securely placed could result in patient injury .
The SAFRt patient transfer board stores flat under the litter. To use it, pull it straight out and pivot it up i nto
place. Using a sheet, draw the patient onto the mating bed or stretcher.
The siderail can be raised and lowered with the SAFRt Board in the up position but the board must be pivoted
up so it is perpendicular to the litter.
SAFR Boardt
STRETCHER SIDE VIEW
STRETCHER END VIEW
Siderail
SAFR Boardt
Siderail
11
Stretcher Operation
OPERATING OPTIONAL 2–STAGE PERMANENTLY ATTACHED I.V. POLE
B
A
A
C
DET AIL OF I.V. POLE LATCH
C
NOTE
The 2–stage permanently attached I.V. pole is an option and may have been installed at either the head, foot
or both ends of the stretcher. The choice was made at the time the stretcher was purchased.
To use the 2–stage permanently attached I.V. pole:
1. Lift and pivot the pole from the storage position and push down until it is locked into the receptacle.
2. To raise the height of the pole, pull up on the telescoping portion (A) until it locks into place at its fully raised
position.
3. Rotate the I.V. hangers (B) to desired position and hang the I.V. bags.
4. To lower the I.V. pole, turn the latch (C) clockwise until section (A) lowers.
CAUTION
The weight of the I.V. bags should not exceed 40 pounds.
12
Stretcher Operation
OPERATING OPTIONAL 3–STAGE PERMANENTLY ATTACHED I.V. POLE
A
E
C
B
D
A
C
B
E
DET AIL OF I.V. POLE LATCH
DET AIL OF I.V . POLE GRIP
NOTE
The 3–stage permanently attached I.V. pole is an option and may have been installed at either the head, foot
or both ends of the stretcher. The choice was made at the time the stretcher was purchased.
To use the 3–stage permanently attached I.V. pole:
1. Lift and pivot the pole from the storage position and push down until it is locked into the receptacle.
2. To raise the height of the pole, pull up on the telescoping portion (A) until it locks into place at its fully raised
position.
3. For a higher I.V. pole, pull up on section (B). Release section (B) at any desired height and it will lock
into place.
4. Rotate the I.V. hangers (C) to the desired position and hang the I.V. bags.
5. To lower the I.V . pole, push up on the red portion of grip (D) while holding onto section (B) until it lowers.
Turn latch (E) clockwise until section (A) lowers.
D
CAUTION
The weight of the I.V. bags should not exceed 40 pounds.
13
Stretcher Operation
OPERATING OPTIONAL TETHERED I.V. POLE
To use the tethered I.V. pole:
1. Remove the I.V. pole from the storage trough under the litter
and insert into the receptacle on the corner of the litter frame.
2. To raise the height of the pole, turn knob (A) counter–
clockwise and pull up on the telescoping portion (B) of the pole to
raise it to the desired height.
3. Turn knob (A) clockwise to lock the telescoping portion
in place.
B
A
14
Stretcher Operation
OPERATING OPTIONAL HEEL STIRRUPS
A
B
C
D
E
1. To use the optional heel stirrups, turn the handle (A) on
the lock screw located under the litter frame and swing
the stirrup assembly into position. Tighten the handle
(A) to hold the assembly in place.
2. Loosen knob (B) and pull out the extension tube (C)
to the desired length. Tighten knob (B).
3. Loosen knob (D) and raise or lower the stirrup (E) to
the desired height. Tighten knob (D).
OPERATING OPTIONAL FOOT EXTENSION/DEFIBRILLATOR TRAY
B
To use as a defibrillator tray, pull out top knob (A)
and pivot tray (B) over the foot extension until
tray extends flat over foot end of stretcher.
To use as a foot extension, pull out knob (A) and
pivot the defibrillator tray back until it locks against
the foot extension (C). While holding onto the
assembly, pull out bottom knob (D) and lower the
foot extension down until it is flat.
WARNING
If the stretcher is equipped with the optional foot end
I.V. pole, the I.V. pole must be in the raised position
when the foot extension/defibrillator tray is installed.
If the I.V. pole is not raised, the foot extension will not
function properly and injury could occur.
If the stretcher is equipped with the optional foot end
push handles, use caution while the foot extension/
defibrillator tray is installed to avoid pinching your fingers.
A
D
C
15
Preventative Maintenance
CHECKLIST
All fasteners secure
Siderails move and latch properly
All casters lock with brake pedal engaged
Steer function working properly
All casters secure and swivel properly
Body restraints working properly
I.V. pole intact and operating properly
Oxygen bottle holder intact and operating properly
Fowler operates and latches properly
Knee Gatch operates properly
Trendelenburg/Reverse Trendelenburg operating properly
No rips or cracks in mattress cover
Transfer boards intact and operating properly
Arm board support levers intact and operating properly
Ground chain intact
No leaks at hydraulic connections
Hydraulic jacks holding properly
Hydraulic drop rate set properly
Hydraulic oil level sufficient
Lubricate where required, including the brake adjuster assembly and brake cam
Serial No.______________
______________
______________
______________
______________
Completed By:_________________________________ Date:_____________
NOTE
Preventative maintenance should be performed at a minimum of annually. A preventative maintenance program should be established for all Stryker Medical equipment. Preventative maintenance may need to be
performed more frequently based on the usage level of the product.
16
Cleaning
Model 1231/1731 stretchers are designed to be power–washable. The unit may show some signs of oxidation
or discoloration from continuous washing. However, no degradation of the stretcher’s performance charac-
teristics or functionality will occur due to power washing as long as the proper procedures are followed.
S Follow the cleaning solution manufacturer’s dilution recommendations exactly.
S Remove the mattress prior to washing the unit; do not wash the mattress with the stretcher.
S Position the Fowler at 45_, place the unit in full reverse T rendelenburg (foot end down), raise the siderails,
and place the I.V. poles and push handles in the up position.
S Stryker Medical recommends the standard hospital surgical cart washer for power washing Model
1231/1731 stretchers.
S Do not replace the mattress on the stretcher until the unit is completely dry.
DO NOT STEAM CLEAN THE UNIT. Use a maximum water temperature of 180_F/68_C. Maximum air dry
temperature (cart washers) is 240_F/115_C. Water pressure – 1500 psi/130.5 bar. If a hand held wand is
being used to wash the unit, the pressure nozzle must be kept a minimum of 24 inches/.61m from the unit.
Stretchers must have maintenance performed after a minimum of every fifth washing. Refer to the maintenance manual for specific lubrication instructions.
Failure to comply with these instructions may invalidate any/all warranties.
17
Cleaning
In general, when used in those concentrations recommended by the manufacturer, either phenolic type or
quaternary type disinfectants can be used. Iodophor type disinfectants are not recommended for use because staining may result. The following products have been tested and have been found not to have a harmful effect WHEN USED IN ACCORDANCE WITH MANUFACTURERS RECOMMENDED DILUTION.*
*MANUFACTURER’S
TRADE NAME DISINFECTANT
TYPE
A33 Quaternary Airwick (Professional Products Division) 2 ounces/gallon
A33 (dry) Quaternary Airwick (Professional Products Division) 1/2 ounce/gallon
Beaucoup Phenolic Huntington Laboratories 1 ounce/gallon
Blue Chip Quaternary S.C. Johnson 2 ounces/gallon
Elimstaph Quaternary Walter G. Legge 1 ounce/gallon
Franklin Phenomysan F2500 Phenolic Purex Corporation 1 1/4 ounce/gallon
Franklin Sentinel Quaternary Purex Corporation 2 ounces/gallon
Galahad Phenolic Puritan Churchill Chemical Company 1 ounce/gallon
Hi–Tor Quaternary Huntington Laboratories 1/2 ounce/gallon
LPH Phenolic Vestal Laboratories 1/2 ounce/gallon
Matar Phenolic Huntington Laboratories 1/2 ounce/gallon
Omega Quaternary Airwick (Professional Products Division) 1/2 ounce/gallon
Quanto Quaternary Huntington Laboratories 1 ounce/gallon
Sanikleen Quaternary West Chemical Products 2 ounces/ gallon
Sanimaster II Quaternary Service Master 1 ounce/gallon
Vesphene Phenolic Vestal Laboratories 1 1/4 ounce/ gallon
MANUFACTURER
RECOMMENDED
DILUTION
Quaternary Germicidal Disinfectants, used as directed, and/or Chlorine Bleach products, typically 5.25% So dium Hypochlorite in dilutions ranging between 1 part bleach to 100 parts water, and 2 parts bleach
to 100 parts water are not considered mild detergents. These products are corrosive in nature and
may cause damage to your stretcher if used improperly. If these types of products are used to clean
Stryker patient handling equipment, measures must be taken to insure the stretchers are rinsed with clean
water and thoroughly dried following cleaning. Failure to properly rinse and dry the stretchers will leave a corrosive residue on the surface of the stretcher, possibly causing premature corrosion of critical components.
NOTE
Failure to follow the above directions when using these types of cleaners may void this product’s warranty.
Clean Velcro AFTER EACH USE. Saturate Velcro with disinfectant and allow disinfectant to evaporate. (Ap-
propriate disinfectant for nylon Velcro should be determined by the hospital.)
REMOVAL OF IODINE COMPOUNDS
This solution may be used to remove iodine stains from mattress cover and foam footrest pad surfaces.
1. Use a solution of 1–2 tablespoons Sodium Thiosulfate in a pint of warm water to clean the stained area.
Clean as soon as possible after staining occurs. If stains are not immediately removed, allow solution to
soak or stand on the surface.
2. Rinse surfaces which have been exposed to the solution in clear water before returning bed to service.
18
Warranty
Limited Warranty:
Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser that its products
should be free from defects in material and workmanship for a period of one (1) year after date of delivery.
Stryker’s obligation under this warranty is expressly limited to supplying replacement parts and labor for, or
replacing, at its option, any product which is, in the sole discretion of Stryker, found to be defective. Stryker
warrants to the original purchaser that the frame and welds on its beds will be free from structural defects
for as long as the original purchaser owns the bed. If requested by Stryker, products or parts for which a
warranty claim is made shall be returned prepaid to Stryker’s factory. Any improper use or any alteration or
repair by others in such manner as in Stryker’s judgement affects the product materially and adversely shall
void this warranty. Any repair of Stryker products using parts not provided or authorized by Stryker shall void
this warranty. No employee or representative of Stryker is authorized to change this warranty in any way.
Stryker Medical stretchers are designed for a 10 year expected life under normal use conditions and appropriate periodic maintenance as described in the maintenance manual for each device.
This statement constitutes Stryker’s entire warranty with respect to the aforesaid equipment. STRYKER
MAKES NO OTHER WARRANTY OR REPRESENTATION, EITHER EXPRESSED OR IMPLIED, EXCEPT
AS SET FORTH HEREIN. THERE IS NO WARRANTY OF MERCHANTABILITY AND THERE ARE NO
WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL STRYKER BE
LIABLE HEREUNDER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN ANY
MANNER RELATED TO SALES OR USE OF ANY SUCH EQUIPMENT.
To Obtain Parts and Service:
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives.
These representatives are factory trained, available locally, and carry a substantial spare parts inventory to
minimize repair time. Simply call your local representative, or call Stryker Customer Service at (800)
327–0770.
Service Contract Coverage:
Stryker has developed a comprehensive program of service contract options designed to keep your equipment operating at peak performance at the same time it eliminates unexpected costs. We recommend that
these programs be activated before the expiration of the new product warranty to eliminate the potential of
additional equipment upgrade charges.
A SERVICE CONTRACT HELPS TO:
S Ensure equipment reliability
S Stabilize maintenance budgets
S Diminish downtime
S Establish documentation for JCAHO
S Increase product life
S Enhance trade–in value
S Address risk management and safety
19
Warranty
Stryker offers the following service contract programs:
SPECIFICATIONS GOLD SILVER PM* ONLY
Annually scheduled preventative maintenance X X
All parts,** labor, and travel X X
Unlimited emergency service calls X X
Priority one contact; two hour phone response X X X
Most repairs will be completed within 3 business days X X
JCAHO documentation X X X
On–site log book w/ preventative maintenance & emergency service records X
Factory–trained Stryker Service Technicians X X X
Stryker authorized parts X X X
End of year summary X
Stryker will perform all service during regular business hours (9–5) X X X
* Replacement parts and labor for products under PM contract will be discounted.
** Does not include any disposable items, I.V. poles (except for Stryker HD permanent poles), mattresses, or damage re-
sulting from abuse.
Stryker Medical also offers personalized service contracts.
Pricing is determined by age, location, model and condition of product.
For more information on our service contracts,
please call your local representative or call (800) 327–0770 (option #2).
Return Authorization:
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An authorization number will be provided which must be printed on the returned merchandise. Stryker reserves the
right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
Damaged Merchandise:
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker
will file a freight claim with the appropriate carrier for damages incurred. Claim will be limited in amount to
the actual replacement cost. In the event that this information is not received by Stryker within the fifteen
(15) day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt
at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
International Warranty Clause:
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact
your local Stryker Medical representative for additional information.
20
European Representative
Stryker EMEA RA/QA Director
Stryker France
ZAC Satolas Green Pusignan
Av. De Satolas Green
69881 MEYZIEU Cedex
France
6300 S. Sprinkle Road, Kalamazoo, MI 49001-9799 (800) 327-0770
www.strykermedical.com
DH 8/03 1231-090-101 REV B
Loading...