This manual is designed to assist you with the operation of the Model 1027 Trauma Stretcher. Read it thoroughly before using the equipment or beginning any maintenance on it.
SPECIFICATIONS
Maximum Weight Capacity500 pounds
Overall Bed Length/Width83” / 31.5”
Minimum/Maximum Bed Height24.5” / 37.5”
Fowler Angle0 to 90 degrees
Trendelenburg/Reverse Trendelenburg−18_ to +18 _
Minimum Under Stretcher Clearance6” (15 cm) nominal
1.75” (4.5 cm) under the hydraulic cyclinders
and 5th wheel
Stryker reserves the right to change specifications without notice.
WARNING / CAUTION / NOTE DEFINITION
The words WARNING, CAUTION and NOTE carry special meanings and should be carefully reviewed.
WARNING
Alerts the reader about a situation, which if not avoided, could result in death or serious injury. It may also
describe potential serious adverse reactions and safety hazards.
CAUTION
Alerts the reader of a potentially hazardous situation, which if not avoided, may result in minor or moderate
injury to the user or patient or damage to the equipment or other property. This includes special care necessary for the safe and effective use of the device and the care necessary to avoid damage to a device that
may occur as a result of use or misuse.
NOTE
This provides special information to make maintenance easier or important instructions clearer.
Safe Working Load
Return to Table of Contents
2
Page 4
Summary of Safety Precautions
Before operating this stretcher, it is important to read and understand all information in this manual. Carefully
read and strictly follow the warnings listed on this page.
WARNING
Always apply the caster brakes when a patient is getting on or off the stretcher . Push on the stretcher to ensure the brakes are securely locked. Always engage the brakes unless the stretcher is being moved. Injury
could result if the stretcher moves while a patient is getting on or off the stretcher.
Be sure the siderail latching mechanism is working properly at all times. If it is not, refer to your stretcher
maintenance manual for ”Siderail Latch Adjustment”.
When using the transfer board to transfer a patient, always lock the brakes on all stretchers, beds, etc. being
used and always be certain the transfer board is placed securely on the surface of the mating stretcher or
bed. The patient stretcher and the mating surface must be at the same height before the patient is transferred.
CAUTION
To avoid damage, remove any equipment that may be in the way before raising or lowering the litter height.
When lowering the siderail to the collapsed position, keep extremities of patients and staff away from the side-
rail spindles or injury could occur.
To avoid injury or damage to the equipment, do not allow the siderail to lower on its own.
When the transfer board is being used to transfer a patient, the support post (D) must be in the stored (down)
position. Damage to the support post will occur if it is pushed up against a stretcher, table, etc.
The push handles were designed for use while transporting the stretcher. Avoid using other parts of the
stretcher as push/pull devices because damage could occur.
If the pneumatic system is difficult to operate, refer to your Stretcher Maintenance Manual for ”Pneumatic
Fowler Adjustment”.
Keep hands/fingers clear of area between spine tubes and Fowler when lowering. Injury could result.
To avoid damage, the weight of the IV bags should not exceed 40 pounds.
To avoid damage while transporting the stretcher, verify the IV pole is at a low enough height to allow it to
safely pass through door openings and under light fixtures.
If the stretcher is equipped with the optional foot end IV pole, the IV pole must be in the raised position when
the foot extension/defibrillator tray is installed. If the IV pole is not raised, the foot extension will not function
properly and injury could occur.
If the stretcher is equipped with the optional foot end push handles, use caution while the foot extension/defibrillator tray is installed to avoid pinching your fingers.
To avoid damage do not put items weighing more than 30 pounds on the defibrillator tray or on the serving
tray.
The unit cannot be raised (hydraulics on base) with a patient lift under the stretcher.
The hood may not be used for stepping.
Note
Clean hood storage area regularly.
The bottom of the brake rings should be cleaned regularly to prevent wax and/or floor remnant buildup.
Return to Table of Contents
3
Page 5
Stretcher Operation
OPERATING BASE CONTROLS − SIDE CONTROL
C
B
A
AB
HEAD ENDFOOT END
D
Pump pedal (A) to raise the litter .
Depress in the center of pedal (B) to lower
both ends of the stretcher together .
Depress the side of pedal (B) closest to the
foot end of the stretcher to lower the foot end.
Depress the side of pedal (B) closest to the
head end of the stretcher to lower the head end.
Pedal (C) − Brake and Steer functions (foot end)
Pedal (D) − Brake and Steer functions (head end)
Return to Table of Contents
4
Page 6
Stretcher Operation
OPERATING BASE CONTROLS − 3−SIDED CONTROLS
EF
FOOT END
B
D
A
C
C
A
HEAD END
A
Pump pedal (A) at the foot end or sides of the
stretcher to raise the litter
Depress pedal (B) or the side of pedal (C) closest
to the head end of the stretcher to lower the head
end of the stretcher .
Depress pedal (D) or the side of pedal (C) closest
to the foot end of the stretcher to lower the foot
end of the stretcher .
Depress in the center of pedal (C) or depress
pedals (B) and (D) together to lower both ends
of the stretcher together .
Pedal (E) − Brake and Steer functions (foot end).
Pedal (F) − Brake and Steer functions (head end)
Return to Table of Contents
5
Page 7
Stretcher Operation
RAISING AND LOWERING LITTER HEIGHT − SIDE CONTROL
CAUTION
To avoid damage, remove any equipment that may be in the way before raising or lowering the litter height.
To raise the litter height, pump pedal (A) repeatedly until the desired height is achieved (see illustration on
page 4).
To lower both ends of the litter together, depress the center of pedal (B). To lower only the head end of the
litter, depress the side of pedal (B) closest to the head end. To lower only the foot end of the litter, depress
the side of pedal (B) closest to the foot end (see illustration on page 4). The base may be equipped with
optional variable descent controls. With variable descent controls, the farther you press down on the pedal,
the faster the litter will lower.
RAISING AND LOWERING LITTER HEIGHT − 3−SIDED CONTROLS
To raise the litter height, pump pedal (A) repeatedly until the desired height is achieved (see illustration on
page 5).
To lower both ends of the litter simultaneously, depress pedal (B) and (D) together using the same foot or
depress in the center of pedal (C). To lower only the head end of the litter, depress pedal (B) or the side of
pedal (C) closest to the head end of the stretcher. To lower only the foot end of the stretcher, depress pedal
(D) or the side of pedal (C) closest to the foot end of the stretcher.
The base may be equipped with optional variable descent controls. With variable descent controls, the farther
you press down on the pedal, the faster the litter will lower.
TRENDELENBURG/REVERSE TRENDELENBURG − SIDE CONTROL
NOTE
Litter height must be raised first in order to achieve a trend. or reverse trend. position.
CAUTION
To avoid damage, remove any equipment that may be in the way before lowering the stretcher.
For Trendelenburg positioning (head down), depress the side of pedal (B) closest to the head end of the
stretcher (see illustration, page 4).
For Reverse Trendelenburg positioning (foot down), depress the side of pedal (B) closest to the foot end.
NOTE
The higher the litter is before pedal (B) is activated, the greater the trend. or reverse trend. angle will be.
(Maximum trend. angle is +18_. Maximum reverse trend. angle is −18_).
To avoid damage, remove any equipment that may be in the way before lowering the stretcher.
For Trendelenburg positioning (head down), depress pedal (B) or the side of pedal (C) closest to the head
end of the stretcher (see illustration, page 5).
For Reverse Trendelenburg positioning (foot down), depress pedal (D) or the side of pedal (C) closest to
the foot end of the stretcher.
Return to Table of Contents
6
Page 8
Stretcher Operation
APPLYING THE BRAKE SYSTEM
B
Brake/Steer
Pedal
(Optional)
A
FOOT ENDHEAD END
NOTE
For user convenience, a brake/steer control pedal is located on both ends of the stretcher.
WARNING
Always apply the caster brakes when a patient is getting on or off the stretcher . Push on the stretcher to ensure the brakes are securely locked. Always engage the brakes unless the stretcher is being moved. Injury
could result if the stretcher moves while a patient is getting on or off the stretcher.
To engage the brakes on the head end, push fully down on the left side of pedal (A).
To engage the brakes on the foot end, push fully down on the right side of pedal (B).
NOTE
Y our stretcher may be equipped with optional side control brake and steer functions in addition to the standard
head and foot end controls. The side control brakes operate the same as the head and foot end versions.
Brake/Steer
Pedal
(Optional)
Return to Table of Contents
7
Page 9
Stretcher Operation
OPERATING THE FIFTH WHEEL OPTION
The purpose of the fifth wheel option is to help guide the stretcher when transporting a patient along a straight
line and also for pivoting at corners.
To engage the fifth wheel, push the proper side of the brake/steer pedal to the full down position.
OPERATING THE BIG WHEEL OPTION
When the brake/steer pedal is in the neutral or brake position, the Big Wheel is elevated approximately 3/4”
and the stretcher rests on the four casters.
NOTE
The two Big Wheels do not pivot. The stretcher cannot be moved directly sideways with the Big Wheel activated. With the pedal in the neutral position, the stretcher can be moved in any direction including sideways.
When the brake/steer pedal is in the steer position, the foot end casters are elevated approximately 1/4” and
the stretcher rests on the two head end casters and the two Big Wheels. This provides increased mobility
and ease of steering the stretcher.
Return to Table of Contents
8
Page 10
Stretcher Operation
USING SIDERAILS
A
B
CAUTION
Be sure the siderail latching mechanism (B) is working properly at all times. If it is not, refer to your stretcher
maintenance manual for ”Siderail Latch Adjustment”.
To engage siderails: Pull up siderail (A) and raise to full up position so that latch (B) engages. (See illustration).
To disengage siderails: Pull up on latch (B) and guide siderail to the full down position.
WARNING
When lowering the siderail to the collapsed position, keep extremities of patients and staff away from the siderail spindles or injury could occur.
To avoid injury or damage to the equipment, do not allow the siderail to lower on its own.
USING PUSH HANDLES
CAUTION
The push handles were designed for use while transporting the stretcher. Avoid using other parts of the
stretcher as push/pull devices because damage could occur.
To use the push handles:
Pivot the handles up and push down until they are locked into position.
To store the push handles:
Lift the handles up and pivot them down to store in the handle rests.
Return to Table of Contents
9
Page 11
Stretcher Operation
USING THE PATIENT TRANSFER BOARD
WARNING
When using the transfer board to transfer a patient, always lock the brakes on all stretchers, beds, etc. being
used and always be certain the transfer board is placed securely on the surface of the mating stretcher or
bed. The patient stretcher and the mating surface must be at the same height before the patient is transferred.
Transferring Patients:
Note
The transfer board (C) is located between the siderail (A) and the mattress (B). (See illustration).
B
A
MATING
BED
C
1. Lower siderail (A) to full down position.
2. Raise the transfer board (C) from the bottom while lifting
from the top.
MATING
BED
MATING
Return to Table of Contents
BED
3. When the transfer board is fully raised, it can be pivoted
downward onto the surface of the mating bed or stretcher.
Important: Be sure the brakes have been applied on both
the stretcher and the mating bed or stretcher before beginning step 4.
4. Using a sheet, draw the patient onto the mating bed or
stretcher.
10
Page 12
Stretcher Operation
USING THE PATIENT TRANSFER BOARD/ARM BOARD (CONTINUED)
Using the Transfer Board as an armboard:
1. Raise the support post (D) to the up position.
2. Raise the transfer board (C) from the bottom while lifting
from the top.
3. When the transfer board is fully raised, it can be pivoted
downward onto the support post (D).
CAUTION
When the transfer board is being used to transfer a patient,
the support post (D) must be in the stored (down) position.
Damage to the support post will occur if it is pushed up
against a stretcher, table, etc.
OPERATING THE FOWLER
A
B
1. Squeeze handle (A) for pneumatic assist in lifting the Fowler to the desired height. Remove your
hand(s) from the handle when the desired height is achieved.
2. To lower, squeeze handle (A) and push down until the Fowler has reached the desired height. Re-
move your hands from the handle when the desired height is achieved.
CAUTION
If the pneumatic system is difficult to operate, refer to your Stretcher Maintenance Manual for ”Pneumatic
Fowler Adjustment”.
Keep hands/fingers clear of area between spine tubes (B) and Fowler when lowering. Injury could result.
Return to Table of Contents
11
Page 13
Stretcher Operation
OPERATING THE OPTIONAL 2−STAGE PERMANENTLY ATTACHED IV POLE
B
A
A
C
DET AIL OF I.V. POLE LATCH
C
NOTE
The 2−stage permanently attached IV pole is an option and may have been installed at either the head, foot
or both ends of the stretcher. The choice was made at the time the stretcher was purchased.
To use the 2−stage permanently attached IV pole:
1. Lift and pivot the pole from the storage position and push down until it is locked into the receptacle.
2. To raise the height of the pole, pull up on the telescoping portion (A) until it locks into place at its fully
raised position.
3. Rotate the IV hangers (B) to desired position and hang the IV bags.
4. To lower the IV pole, turn the latch (C) clockwise until section (A) lowers.
CAUTION
To avoid damage, the weight of the IV bags should not exceed 40 pounds.
To avoid damage while transporting the stretcher, verify the IV pole is at a low enough height to allow it to
safely pass through door openings and under light fixtures.
Return to Table of Contents
12
Page 14
Stretcher Operation
OPERATING THE OPTIONAL 3−STAGE PERMANENTLY ATTACHED IV POLE
A
E
C
B
C
D
A
E
DET AIL OF I.V. POLE LATCH
DET AIL OF I.V. POLE GRIP
NOTE
The 3−stage permanently attached IV pole is an option and may have been installed at either the head, foot
or both ends of the stretcher. The choice was made at the time the stretcher was purchased.
To use the 3−stage permanently attached IV pole:
1. Lift and pivot the pole from the storage position and push down until it is locked into the receptacle.
B
D
2. To raise the height of the pole, pull up on the telescoping portion (A) until it locks into place at its fully
raised position.
3. For a higher IV pole, pull up on section (B). Release section (B) at any desired height and it will lock
into place.
4. Rotate the IV hangers (C) to the desired position and hang the IV bags.
5. To lower the IV pole, push up on the red portion of grip (D) while holding onto section (B) until it low-
ers. Turn latch (E) clockwise until section (A) lowers.
CAUTION
To avoid damage, the weight of the IV bags should not exceed 40 pounds.
To avoid damage while transporting the stretcher, verify the IV pole is at a low enough height to allow it to
safely pass through door openings and under light fixtures.
Return to Table of Contents
13
Page 15
Stretcher Operation
OPERATING THE OPTIONAL TETHERED IV POLE
To use the tethered IV pole:
1. Remove the IV pole from the storage trough under the
litter and insert into the receptacle on the corner of the
litter frame.
2. To raise the height of the pole, turn knob (A) count-
erclockwise and pull up on the telescoping portion (B)
of the pole to raise it to the desired height.
3. Turn knob (A) clockwise to lock the telescoping portion
in place.
B
A
OPERATING THE OPTIONAL HEEL STIRRUPS
A
B
C
D
E
1. To use the optional heel stirrups, turn the handle (A) on the lock screw located under the litter frame
and swing the stirrup assembly into position. Tighten the handle (A) to hold the assembly in place.
2. Loosen knob (B) and pull out the extension tube (C) to the desired length. Tighten knob (B).
3. Loosen knob (D) and raise or lower the stirrup (E) to the desired height. Tighten knob (D).
Return to Table of Contents
14
Page 16
Stretcher Operation
OPERATING THE OPTIONAL FOOT EXTENSION/DEFIBRILLATOR TRAY
1. To use as a defibrillator tray, pull out the top knob
(A) and pivot the tray (B) over the foot extension (C)
until the tray extends flat over the foot end of the
stretcher.
2. To use as a foot extension, pull out knob (A) and
pivot the defibrillator tray back until it locks against
the foot extension (C). While holding onto the assembly, pull out the bottom knob (D) and lower the
foot extension down until it is flat.
CAUTION
If the stretcher is equipped with the optional foot end IV
pole, the IV pole must be in the raised position when the
foot extension/defibrillator tray is installed. If the IV pole
is not raised, the foot extension will not function properly and injury could occur.
A
D
B
C
If the stretcher is equipped with the optional foot end
push handles, use caution while the foot extension/defibrillator tray is installed to avoid pinching your fingers.
To avoid damage do not put items weighing more than
30 pounds on the defibrillator tray.
USING THE OPTIONAL FOWLER X−RAY CASSETTE HOLDER
C
1. To access the Fowler x−ray cassette holder, raise the
Fowler section.
2. Grasp the handles (A) and squeeze, until the locating pins
(B) disengage from the mounting brackets (C).
3. Lower the tray and install the x−ray cassette.
4. Reverse steps 1 & 2 to install the loaded
tray in the Fowler mounting brackets (C).
5. To completely remove the tray from the
Fowler, lift the bottom of the tray out of the
mounting brackets (D).
FOOT
END
D
B
NOTE
The tray position can be adjusted from the patient’s head
to the buttocks area by loosening the knob on the front of the
tray, sliding the tray to the desired position, and re−tightening
the knob.
Return to Table of Contents
15
B
A
Page 17
Stretcher Operation
USING THE FULL LENGTH X−RAY CASSETTE SYSTEM
NOTE
Before beginning the following procedure, center the patient on the stretcher by using the position indicator
labels located on both ends of the stretcher (see illustration above).
C
A
B
1. The cassette drawer is located on the side of the stretcher and can be identified by the yellow handle (B).
Using handle (B), pull the drawer fully out.
2. To load the cassette in the drawer, loosen knob (C) and adjust the sliding track to secure the cassette.
Re−tighten knob (C). (This procedure will also center the cassette in the drawer).
3. Push the drawer fully back under the stretcher litter.
4. To position the drawer to the desired location, squeeze the red handles (A) and pull toward either end of
the stretcher, depending on the location needed. (The drawer can be moved the entire length of the
stretcher).
5. Release the red handles (A) to lock the drawer in place.
6. After the x−ray procedure is completed, reverse the above steps to remove the cassette.
NOTE
The Full Length X−Ray Cassette System is available in two versions, loading from either the right or the left
side of the stretcher.
Return to Table of Contents
16
Page 18
Stretcher Operation
USING THE OPTIONAL SERVING TRAY
FOOT
END
Pull out on either end of the serving tray to extend it to the proper width to fit on top of the stretcher siderails.
To store the serving tray in the optional serving tray holder/foot board, push in both ends of the serving tray
and slide it into the holder.
CAUTION
To avoid damage, do not put items weighing more than 30 pounds on the serving tray.
Return to Table of Contents
17
Page 19
Preventative Maintenance
CHECKLIST
All fasteners secure
Siderails move and latch properly
Engage brake pedal and push on the stretcher to ensure all casters lock securely
Steer function working properly
All casters secure and swivel properly
Body restraints working properly
I.V. pole intact and operating properly
Oxygen bottle holder intact and operating properly
Fowler operates and latches properly
Trendelenburg/Reverse Trendelenburg operating properly
No rips or cracks in mattress cover
Transfer boards intact and operating properly
Arm board support levers intact and operating properly
Ground chain intact
No leaks at hydraulic connections
Hydraulic jacks holding properly
Hydraulic drop rate set properly
Hydraulic oil level sufficient
Lubricate where required
X−Ray tray slide tracks cleaned of dust and debris
Accessories and mounting hardware in good condition and working properly
Serial No.______________
______________
______________
______________
______________
Preventative maintenance should be performed at a minimum of annually. A preventative maintenance program should be established for all Stryker Medical equipment. Preventative maintenance may need to be
performed more frequently based on the usage level of the product.
Return to Table of Contents
18
Page 20
Cleaning
Hand wash all surfaces of the stretcher with warm water and mild detergent. Dry thoroughly. DO NOT
STEAM CLEAN, PRESSURE WASH, HOSE OFF OR ULTRASONICALLY CLEAN. Using these methods
of cleaning is not recommended and may void this product’s warranty.
Clean Velcro AFTER EACH USE. Saturate Velcro with disinfectant and allow disinfectant to evaporate. (Ap-
propriate disinfectant for nylon Velcro should be determined by the hospital.)
In general, when used in those concentrations recommended by the manufacturer, either phenolic type or
quaternary type disinfectants can be used. Iodophor type disinfectants are not recommended for use because staining may result. The following products have been tested and have been found not to have a harmful effect WHEN USED IN ACCORDANCE WITH MANUFACTURERS RECOMMENDED DILUTION.*
*MANUFACTURER’S
TRADE NAMEDISINFECTANT
TYPE
A33QuaternaryAirwick (Professional Products Division)2 ounces/gallon
A33 (dry)QuaternaryAirwick (Professional Products Division)1/2 ounce/gallon
BeaucoupPhenolicHuntington Laboratories1 ounce/gallon
Blue ChipQuaternaryS.C. Johnson2 ounces/gallon
ElimstaphQuaternaryWalter G. Legge1 ounce/gallon
Franklin Phenomysan F2500PhenolicPurex Corporation1 1/4 ounce/gallon
Franklin SentinelQuaternaryPurex Corporation2 ounces/gallon
GalahadPhenolicPuritan Churchill Chemical Company1 ounce/gallon
Hi−TorQuaternaryHuntington Laboratories1/2 ounce/gallon
LPHPhenolicVestal Laboratories1/2 ounce/gallon
MatarPhenolicHuntington Laboratories1/2 ounce/gallon
OmegaQuaternaryAirwick (Professional Products Division)1/2 ounce/gallon
QuantoQuaternaryHuntington Laboratories1 ounce/gallon
SanikleenQuaternaryWest Chemical Products2 ounces/ gallon
Sanimaster IIQuaternaryService Master1 ounce/gallon
VesphenePhenolicVestal Laboratories1 1/4 ounce/ gallon
MANUFACTURER
RECOMMENDED
DILUTION
Quaternary Germicidal Disinfectants, used as directed, and/or Chlorine Bleach products, typically 5.25% So dium Hypochlorite in dilutions ranging between 1 part bleach to 100 parts water, and 2 parts bleach
to 100 parts water are not considered mild detergents. These products are corrosive in nature and
may cause damage to your stretcher if used improperly. If these types of products are used to clean
Stryker patient handling equipment, measures must be taken to insure the stretchers are rinsed with clean
water and thoroughly dried following cleaning. Failure to properly rinse and dry the stretchers will leave a corrosive residue on the surface of the stretcher, possibly causing premature corrosion of critical components.
NOTE
Failure to follow the above directions when using these types of cleaners may void this product’s warranty.
REMOVAL OF IODINE COMPOUNDS
This solution may be used to remove iodine stains from mattress cover surfaces.
1. Use a solution of 1−2 tablespoons Sodium Thiosulfate in a pint of warm water to clean the stained area.
Clean as soon as possible after staining occurs. If stains are not immediately removed, allow solution to
soak or stand on the surface.
2. Rinse surfaces which have been exposed to the solution in clear water before returning bed to service.
Return to Table of Contents
19
Page 21
Warranty
Limited Warranty:
Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser that its products
should be free from defects in material and workmanship for a period of one (1) year after date of delivery.
Stryker’s obligation under this warranty is expressly limited to supplying replacement parts and labor for, or
replacing, at its option, any product which is, in the sole discretion of Stryker, found to be defective. If requested by Stryker, products or parts for which a warranty claim is made shall be returned prepaid to Stryker’s
factory. Any improper use or any alteration or repair by others in such manner as in Stryker’s judgement affects the product materially and adversely shall void this warranty. Any repair of Stryker products using parts
not provided or authorized by Stryker shall void this warranty. No employee or representative of Stryker is
authorized to change this warranty in any way.
Stryker Medical st r etcher products are designed for a 10 year expected service life under normal use, conditions, and with appropriate periodic maintenance as described in the maintenance manual for each device.
Stryker warrants to the original purchaser that the welds on its stretcher products will be free from structural
defects for the expected 10 year life of the stretcher product as long as the original purchaser owns the product.
This statement constitutes Stryker’s entire warranty with respect to the aforesaid equipment. STRYKER
MAKES NO OTHER WARRANTY OR REPRESENTATION, EITHER EXPRESSED OR IMPLIED, EXCEPT
AS SET FORTH HEREIN. THERE IS NO WARRANTY OF MERCHANTABILITY AND THERE ARE NO
WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL STRYKER BE
LIABLE HEREUNDER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN ANY
MANNER RELATED TO SALES OR USE OF ANY SUCH EQUIPMENT.
To Obtain Parts and Service:
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives.
These representatives are factory trained, available locally, and carry a substantial spare parts inventory to
minimize repair time. Simply call your local representative, or call Stryker Customer Service at (800)
327−0770.
Service Contract Coverage:
Stryker has developed a comprehensive program of service contract options designed to keep your equipment operating at peak performance at the same time it eliminates unexpected costs. We recommend that
these programs be activated before the expiration of the new product warranty to eliminate the potential of
additional equipment upgrade charges.
A SERVICE CONTRACT HELPS TO:
S Ensure equipment reliability
S Stabilize maintenance budgets
S Diminish downtime
S Establish documentation for JCAHO
S Increase product life
Return to Table of Contents
S Enhance trade−in value
S Address risk management and safety
20
Page 22
Warranty
Stryker offers the following service contract programs:
SPECIFICATIONSGOLDSILVERPM* ONLY
Annually scheduled preventative maintenanceXX
All parts,** labor, and travelXX
Unlimited emergency service callsXX
Priority one contact; two hour phone responseXXX
Most repairs will be completed within 3 business daysXX
JCAHO documentationXXX
On−site log book w/ preventative maintenance & emergency service recordsX
Factory−trained Stryker Service TechniciansXXX
Stryker authorized partsXXX
End of year summaryX
Stryker will perform all service during regular business hours (9−5)XXX
* Replacement parts and labor for products under PM contract will be discounted.
** Does not include any disposable items, I.V. poles (except for Stryker HD permanent poles), mattresses, or damage re-
sulting from abuse.
Stryker Medical also offers personalized service contracts.
Pricing is determined by age, location, model and condition of product.
For more information on our service contracts,
please call your local representative or call (800) 327−0770 (option #2).
Return Authorization:
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An authorization number will be provided which must be printed on the returned merchandise. Stryker reserves the
right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
Damaged Merchandise:
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker
will file a freight claim with the appropriate carrier for damages incurred. Claim will be limited in amount to
the actual replacement cost. In the event that this information is not received by Stryker within the fifteen
(15) day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt
at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
International Warranty Clause:
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact
your local Stryker Medical representative for additional information.
Return to Table of Contents
21
Page 23
European Representative
Stryker EMEA RA/QA Director
Stryker France
ZAC Satolas Green Pusignan
Av. De Satolas Green
69881 MEYZIEU Cedex
France
3800 E. Centre Ave., Portage, MI 49002
(800) 327−0770
www.stryker.com
JH 9/06 1027−009−001 REV A
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.