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Trouble Shooting
Trouble Shooting
Occasionally receivers can hang-up (just like with PC) so you are recommended to reset the receiver by disconnecting it
from mains power. Wait 30 seconds and connect to mains power again and now check if the unit is working as expected.
If the receiver does not work properly after checking the trouble shooting section, please contact your dealer. Do not open
the receiver cover, it may cause an electrical shock due to high current voltage and the warranty of your receiver will be
void if the receiver has been opened.
Symptoms
The display on front panel does
not light up.
No picture and sound.
No picture and sound.
No picture and sound.
No sound.
No sound or picture.
No picture.
The receiver displays the message
“No or Bad signal” during bad
weather conditions (heavy rain
or snow)
The receiver displays the message
“No or Bad signal”
The receiver displays the message
“No or Bad signal”
The receiver displays the message
“No or Bad signal”
Front panel indicator of your
receiver is blinking
The remote control is not working.
Cause
The power cord is not plugged in.
TV is set to wrong channel.
Problem in cable connections
between receiver and TV.
Receiver “hang-up”.
The receiver or TV is in “MUTE”
mode.
Problem in SCART cable
connections between receiver
and TV.
Wrong alignment of the dish.
This is normal, the bad weather is
interfering the signal between the
satellite and your dish
Wrong satellite selected in the
menu.
Wrong parameters set in the
menu.
Wrong alignment of the dish
Overload of the maximum
available LNB power. (Short circuit
in the LNB cable)
The batteries of the remote control
are not inserted or exhausted.
Solution
Check that the power cord is plugged into the wall
outlet.
Check if the TV is switched on and set your TV to the
correct EXT / AV or UHF channel.
Check if the SCART and / or RF cable is connected
correctly to the TV and to the back of the receiver.
Switch o receiver; disconnect the main power cord
of the receiver from the 230 V mains power. After 30
seconds re-connect to the mains power and check
if it is working properly.
Press the MUTE button on the remote control unit
of your receiver and TV.
Firmly press the SCART connectors on the backside
of the TV and receiver. Replace the SCART cable.
Check the signal strength with a spectrum analyzer
and adjust your dish correctly.
Once the weather is better the picture will appear.
If not: check if there is snow on your dish.
Press the SAT button on the RCU and select the
correct satellite
Check settings in LNB and Channel set up menu.
Ask your dealer to check the outdoor unit and
antenna cable to LNB
Disconnect the 230 V mains power and ask your
dealer to check the LNB cable.
Check whether the batteries are inserted correctly in
your remote control. Check the batteries, and if they
are exhausted, replace them.