This service manual contains
detailed descriptions of all the repair
and servicing procedures specific to
this power tool.
You should make use of the
illustrated parts lists while carrying
out repair work. They show the
installed positions of the individual
components and assemblies.
Refer to the latest edition of the
relevant parts list to check the part
numbers of any replacement parts.
A fault on the machine may have
several causes. To help locate the
fault, consult the chapter on
"Troubleshooting" and the
"STIHL Service Training System"
for all assemblies.
Refer to the “Technical Information”
bulletins for engineering changes
which have been introduced since
publication of this service manual.
Technical information bulletins also
supplement the parts list until a
revised edition is issued.
The special tools mentioned in the
descriptions are listed in the chapter
on "Special Servicing Tools" in this
manual. Use the part numbers to
identify the tools in the
"STIHL Special Tools" manual. The
manual lists all special servicing
tools currently available from
STIHL.
Symbols are included in the text and
pictures for greater clarity.
The meanings are as follows:
In the descriptions:
NAction to be taken as shown in
the illustration above the text
–Action to be taken that is not
shown in the illustration above
the text
In the illustrations:
APointer
a Direction of movement
@ 4.2 =Reference to another
chapter, i.e. chapter 4.2
in this example.
1
3
2
219RA000 TG
Servicing and repairs are made
considerably easier if the machine
is mounted to assembly stand (3)
5910 890 3100. To do this, secure
the mounting plate (2)
5910 850 1650 to the assembly
stand with two screws (1) and
washers.
The screws must not project since
they, depending on the machine,
may damage housings when the
machine is clamped in position.
The above operation is not
necessary with the new assembly
stand 5910 890 3101 since the
mounting plate is already fitted.
Service manuals and all technical
information bulletins are intended
exclusively for the use of properly
equipped repair shops. They must
not be passed to third parties.
3MS 311, MS 391
Page 5
Engage the bar mounting studs in
the outer bores in the mounting
plate and secure the machine in
position with the nuts (arrows).
Preparations for servicing
Remove the chain sprocket cover,
saw chain and guide bar before
carrying out repairs or mounting the
machine to the assembly stand.
Always use original STIHL
replacement parts.
They can be identified by the STIHL
part number, the { logo
and the STIHL parts symbol K
This symbol may appear alone on
small parts.
Storing and disposing
of oils and fuels
Collect fuel or lubricating oil in a
clean container and dispose of it
properly in accordance with local
environmental regulations.
1.2Safety Precautions
If the machine is started up in the
course of repairs or maintenance
work, observe all local and countryspecific safety regulations as well
as the safety precautions and
warnings in the instruction manual.
Gasoline is an extremely flammable
216RA000 TG
fuel and can be explosive in certain
conditions.
Always wear suitable protective
gloves for operations in which
components are heated for
assembly or disassembly.
Improper handling may result in
burns or other serious injuries.
Do not smoke or bring any fire,
flame or other source of heat near
the fuel. All work with fuel must be
performed outdoors only. Spilled
fuel must be wiped away
immediately.
Always perform leakage test after
working on the fuel system and the
engine.
Always replace damaged parts.
Check disassembled parts for wear
or damage before re-installing –
replace as necessary.
Run the machine only with the
shroud mounted in position – there
is otherwise a risk of injury from the
fanwheel and a risk of engine
damage due to overheating.
The chapter on tightening torques
lists all machine components that
have to be tightened to a specific
torque or coated with threadlocking
adhesive. The specifications must
be maintained when tightening
down screws, nuts and other
fasteners in all the procedures
described in this service manual.
Fuel system – hose barb
connectors
Pull off or push on fuel hoses in line
with the connector, preferably by
hand, to ensure the tightness of the
fuel system.
Avoid damaging the hose barb
– do not use sharp-edged pliers,
screwdrivers, etc.
Do not cut open fuel hoses with a
knife or similar tool.
Do not re-use fuel hoses after
removal. Always install new hoses
– fuel hoses can be overstretched
during removal.
Install new fuel hoses either dry or
with the aid of STIHL press fluid,
b 14.
Other press fluids are not approved
and may result in damage to the fuel
hoses.
Coat the ends of the hoses and the
connectors with STIHL press fluid
and then push the new hoses on to
the hose barbs, b 14.
4MS 311, MS 391
Page 6
2.Specifications
2.1Engine
MS 311MS 391
Displacement:59 cm
3
64.1 cm
3
Bore:47 mm49 mm
Stroke:34 mm34 mm
Engine power to ISO 7293:3 kW (4 bhp)
at 9,500 rpm
3.2 kW (4.4 bhp)
at 9,500 rpm
Maximum permissible engine speed
with guide bar and chain:13,000 rpm13,000 rpm
Idle speed:2,800 rpm2,800 rpm
Clutch:Centrifugal clutch without
linings
Centrifugal clutch without
linings
Clutch engages at:3,500 rpm3,500 rpm
Engine housing leakage test
at gauge pressure:0.5 bar
under vacuum:0.5 bar
2.2Fuel System
Carburetor leakage test at
0.8 bar
gauge pressure:
Operation of tank vent at
0.5 bar
gauge pressure:
Fuel:as specified in instruction
manual
2.3Ignition System
2.4Chain Lubrication
Air gap between ignition
module and fanwheel:0.20...0.30 mm
Spark plug (resistor type):NGK BPMR 7 A
BOSCH WSR6F
Electrode gap:0.5 mm
Speed-controlled oil pump with reciprocating piston and
manual flow control
Oil delivery rate:
Ematic oil pump
Oil delivery rate:
Adjustable oil pump
11.5 (+2.5) cm
at 10,000 rpm
6.0 (+/-2.0)...17.5 (+3.0 / -4.5)
3
cm
/min at 10,000 rpm
3
/min
5MS 311, MS 391
Page 7
2.5Tightening Torques
DG and P (Plastoform) screws are used in polymer and light metal components. These screws form a
permanent thread when they are installed for the first time. They can be removed and installed as often as
necessary without impairing the strength of the screwed assembly, providing the specified tightening torque is
observed.
For this reason it is essential to use a torque wrench.
FastenerThread sizeFor componentTorque
Remarks
Nm
ScrewP 4x14Chain tensioner cover/engine housing1.5
ScrewP 4x12Brake band/engine housing2.0
Collar screwM 10Collar stud for bar / engine pan30.01)
Collar screwD 8x24Collar stud for bar / engine housing16.0
ScrewP 5x16Cover, chain brake / engine housing4.0
Saw chain rotates at idle speedEngine idle speed too highReadjust with idle speed screw
LA (counterclockwise)
Clutch springs stretched or fatigued Replace the clutch springs or install
new clutch
Clutch spring hooks brokenReplace the clutch springs
Saw chain does not stop
Brake spring stretched or brokenFit new brake spring
immediately when brake is
activated
Brake band stretched or wornFit new brake band
Clutch drum wornInstall new clutch drum
9MS 311, MS 391
Page 11
3.3Chain Lubrication
In the event of trouble with the
chain lubrication system, check and
.
rectify other sources of faults
before disassembling the oil pump.
ConditionCauseRemedy
Chain receives no oilOil tank emptyFill up with oil and check setting of
oil pump if necessary
Oil inlet hole in guide bar is blocked Clean oil inlet hole
Intake hose or pickup body clogged
or intake hose ruptured
Fit new intake hose and pickup
body
Valve in oil tank blockedClean or replace valve
Teeth on worm wornInstall new worm
Worm drive spring brokenInstall new worm
Oil pump damaged or wornInstall new oil pump
Machine losing chain oilOil pump body damagedInstall new oil pump
Oil pump damaged or wornInstall new oil pump
Oil intake hose connection
Install new oil intake hose
damaged
Oil pump delivers insufficient oilOil pump wornInstall new oil pump
Worm drive spring not engaged in
clutch drum
Oil pump delivery rate set too lowAdjust oil pump
10MS 311, MS 391
Engage drive spring in notch in
clutch drum
(only on version with adjustable oil
pump)
Page 12
3.4Rewind Starter
ConditionCauseRemedy
Starter rope brokenRope pulled out too vigorously as
Fit new starter rope
far as stop or over edge,
i.e. not vertically
Normal wearFit new starter rope
Starter rope does not rewindVery dirty or corrodedClean or replace rewind spring
Insufficient spring tensionCheck rewind spring and increase
tension
Rewind spring brokenFit new rewind spring
Starter rope cannot be pulled out
far enough
Starter rope can be pulled out
almost without
Spring overtensionedCheck rewind spring and reduce
tension
Guide peg on pawl or pawl itself is
Fit new pawl
worn
resistance (crankshaft does not
turn)
Starter rope is difficult to pull or
rewinds very slowly
Spring clip on pawl fatiguedFit new spring clip
Starter mechanism is very dirtyThoroughly clean complete starter
mechanism
Lubricating oil on rewind spring
becomes viscous at very low
outside temperatures (spring
windings stick together)
Coat rewind spring with a small
amount of standard solvent-based
degreasant (containing no
chlorinated or halogenated
hydrocarbons), then pull rope
carefully several times until normal
action is restored
Decompression valve is not openOpen, check and replace
decompression valve if necessary
11MS 311, MS 391
Page 13
3.5Ignition System
Exercise extreme caution while
carrying out maintenance and
repair work on the ignition system.
The high voltages which occur can
cause serious or fatal accidents.
ConditionCauseRemedy
Engine runs roughly, misfires,
temporary loss of power
Spark plug boot is loosePress boot firmly onto spark plug
and fit new spring if necessary
Spark plug sooted, smeared with oil Clean the spark plug or replace if
necessary.
If sooting keeps recurring, check air
filter
Ignition lead loose in ignition
Secure ignition lead properly
module
Fuel/oil mixture
Use correct mixture of fuel and oil
– too much oil
Incorrect air gap between ignition
Set air gap correctly
module and flywheel
Flywheel cracked or
Install new flywheel
damaged or pole shoes have
turned blue
Ignition timing out of adjustment,
flywheel warped, machined key in
flywheel sheared
Install new flywheel, check
crankshaft stub for damage and
replace crankshaft if necessary
Weak magnetization in flywheelInstall new flywheel
Irregular sparkCheck operation of switch shaft/
Engine housing damaged (cracks)Install new engine housing
12MS 311, MS 391
contact springs and ignition
module.
Faulty insulation or break in ignition
lead or short circuit wire. Check
ignition lead/ignition module and
replace ignition module if
necessary.
Check operation of spark plug.
Clean the spark plug or replace if
necessary.
Page 14
3.6Carburetor
ConditionCauseRemedy
Carburetor floods; engine stallsInlet needle not sealing
– foreign matter in valve seat or
Remove and clean the inlet needle,
clean the carburetor
cone
Inlet needle wornReplace the inlet needle
Inlet control lever sticking on
spindle
Helical spring not located on nipple
of inlet control lever
Perforated disc on diaphragm is
Check the inlet control lever and
replace if necessary.
Remove the inlet control lever and
refit it correctly
Fit a new metering diaphragm
deformed and presses constantly
against the inlet control lever
Metered diaphragm deformedFit a new metering diaphragm
Poor accelerationSetting of low speed screw too lean Check basic carburetor setting,
correct if necessary
Setting of high speed screw too
lean
Check basic carburetor setting,
correct if necessary
Inlet needle sticking to valve seatRemove inlet needle, clean and
refit
Diaphragm gasket leakingFit new diaphragm gasket
Metering diaphragm damaged or
Fit a new metering diaphragm
shrunk
Tank vent faultyReplace tank vent
Leak on fuel hose from tank to
carburetor
Seal connections or install new fuel
hose
13MS 311, MS 391
Page 15
ConditionCauseRemedy
Engine will not idle, idle speed too
high
Throttle shutter opened too wide by
idle speed screw LA
Oil seals/engine housing leakingSeal or replace oil seals/engine
Throttle shutter does not closeReplace throttle shutter and shaft
Air valve does not closeReplace end cover with air valve.
Engine stops while idlingIdle jet bores
or ports blocked
Low speed screw too rich or
too lean
Setting of idle speed screw LA
incorrect – throttle shutter
completely closed
Tank vent faultyReplace tank vent
Reset idle speed screw LA
correctly
housing
Clean the carburetor
Reset low speed screw L correctly
Reset idle speed screw LA
correctly
Leak on fuel hose from tank to
carburetor
Seal connections or install new fuel
hose
Saw chain rotates at idle speedEngine idle speed too highReadjust with idle speed screw
LA (counterclockwise)
Clutch springs stretched or fatigued Replace the clutch springs or install
new clutch
Clutch spring hooks brokenReplace the clutch springs
14MS 311, MS 391
Page 16
ConditionCauseRemedy
Engine speed drops quickly under
load – low power
Air filter dirtyClean air filter or replace if
necessary
Throttle shutter not opened fullyCheck throttle cable and rod
Tank vent faultyReplace tank vent
Fuel pickup body dirtyInstall new pickup body
Fuel strainer dirtyClean fuel strainer in carburetor,
replace if necessary
Leak on fuel hose from tank to
carburetor
Setting of high speed screw H too
rich
Seal connections or install new fuel
hose
Check basic carburetor setting,
correct if necessary
Main jet bores or ports blockedClean the carburetor
Pump diaphragm damaged or
Fit new pump diaphragm
fatigued
Fit key if necessary and secure
flywheel properly or install new
flywheel
or replace if necessary.
Engine running extremely rich, has
no power and a very low maximum
Ignition timing wrong, flywheel out
of adjustment, key in flywheel has
sheared off
Air valve does not openCheck the carburetor and service
speed
Engine running too rich, loss of
power and maximum speed too low
Air valve does not open fully in full
throttle position
Check the carburetor and service
or replace if necessary.
Erratic idle – too leanAir valve does not close completely Check the end cover with air valve
and replace if necessary
Intake manifold faultyInstall new intake manifold
15MS 311, MS 391
Page 17
3.7Engine
Always check and, if necessary,
repair the following parts before
looking for faults on the engine:
- Air filter
- Fuel system
- Carburetor
- Ignition system
ConditionCauseRemedy
Engine does not start easily, stalls
at idle speed, but operates normally
at full throttle
Engine does not deliver full power
or runs erratically
Oil seals in engine housing
Replace the oil seals
damaged
Engine housing leaking/
Seal or replace the engine housing
damaged (cracks)
Piston rings worn or brokenFit new piston rings
Muffler / spark arresting screen
carbonized
Clean the muffler (inlet and
exhaust), replace spark arresting
screen, replace muffler if necessary
Air filter dirtyReplace air filter
Fuel/impulse hose severely kinked
or damaged
Fit new hoses or position them free
from kinks
Decompression valve is not closedClose, check and replace
decompression valve if necessary
Engine overheatingInsufficient cylinder cooling. Air
inlets in fan housing blocked or
cooling fins on cylinder very dirty
16MS 311, MS 391
Thoroughly clean all cooling air
openings and the cylinder fins
Page 18
4.Clutch
– Troubleshooting, b 3.1
– Remove the shroud, b 6.4.
– Remove the clutch drum, b 4.1
1
: Pull boot (1) off the spark plug.
– Unscrew the spark plug.
: The locking strip (1)
0000 893 5903 must butt against
the cylinder wall (arrow) as
shown.
4903RA001 TG
1
1
4903RA106 TG
– Pull the clutch shoes off the
carrier.
: Remove the retainers (1).
1
4903RA005 TG
1
: Push the locking strip (1)
0000 893 5903 into the spark
plug hole, wide end first, so that
"OBEN-TOP" faces up.
: Apply wrench to hexagon (arrow)
and unscrew the clutch (1).
Note that the clutch has a left-hand
thread.
4903RA002 TG
Disassembling
21
: Use hook (2) 5910 890 2800 to
remove the clutch springs (1).
4903RA003 TG4903RA004 TG
– Clean all parts, b 14
– Replace any damaged parts.
If the clutch is noticeably worn,
replace all three clutch shoes at the
same time – not individual shoes –
since runout may otherwise affect
correct operation of the clutch.
4903RA006 TG
17MS 311, MS 391
Page 19
1
2
: Fit the retainers (1).
1
2
: Fit the clutch shoes (2) over the
arms (1).
1
4903RA007 TG
Attach the springs (1) on the side
with the raised hexagon (arrow).
: Attach one end of each spring (1)
to the clutch shoes.
: Use the hook (2) 5910 890 2800
to attach the other ends of the
springs and press them firmly into
the clutch shoes.
4903RA008 TG
1
4903RA010 TG
Make sure the washer (1) is in
place.
Installed position is correct when
TOP (arrow) faces outwards.
4903RA012 TG
4903RA013 TG
: Clamp the clutch in a
vise (arrow).
: Position the clutch on the
crankshaft stub so that the raised
hexagon (arrow) faces outwards.
4903RA011 TG
: Check the clutch – all springs
(arrows) must be properly
attached.
4903RA009 TG
18MS 311, MS 391
Page 20
4.1Clutch Drum
– Remove and install the clutch
1
drum, see instruction manual.
: Screw the clutch (1) on to the
crankshaft stub and tighten down
the hexagon (arrow) firmly – lefthand thread.
– Remove the locking strip from the
cylinder.
– Reassemble all other parts in the
reverse sequence.
1
4903RA014 TG
4903RA015 TG
: Pull off the needle cage (1).
– Clean the needle cage and
crankshaft stub, b 14
– Lubricate the needle cage and
crankshaft stub, b 14
1
100%
80%
!
– Inspect the clutch drum (1) for
signs of wear.
If there are signs of serious wear on
the inside diameter of the clutch
drum (1), check the remaining wall
thickness. If it is less than about
80% of the original thickness, install
a new clutch drum.
– Install the clutch drum.
165RA029 TG
19MS 311, MS 391
Page 21
5.Chain Brake
5.1Checking Operation
The chain brake is one of the most
important safety devices on the
machine. Its efficiency is measured
in terms of the chain braking time,
i.e. the time that elapses between
activating the brake and the saw
chain coming to a complete
standstill.
Contamination (with chain oil,
chips, fine particles of abrasion,
etc.) and smoothing of the friction
surfaces of the brake band and
clutch drum impair the coefficient of
friction, which prolongs the braking
time. A fatigued or stretched brake
spring has the same negative effect.
– Starting the engine
– With the chain brake
activated (locked), open the
throttle wide for a brief
period (max. 3 seconds) – the
chain must not rotate.
5.2Brake Band
– Remove the clutch drum, b 4.1
– Troubleshooting, b 3.2
1
: Pull off the bumper strip (1).
1
1
4903RA018 TG
– Engage the chain brake.
The brake band is now tensioned.
: Remove the screw (1) from the
underside of the machine.
4903RA016 TG
1
– With the chain brake released,
open the throttle wide and
activate the brake manually – the
chain must come to an abrupt
stop.
The braking time is in order if
deceleration of the saw chain (less
than a second) is imperceptible to
the eye.
If the chain brake does not operate
properly, refer to troubleshooting,
b 3.2.
: Take out the screws (arrows).
– Remove the cover (1).
: Pry the brake band (1) out of its
4903RA017 TG
seat (arrow).
– Remove the brake band (1).
Do not overstretch the brake band.
– Pull the hand guard towards the
handlebar to simplify assembly of
the brake band.
4903RA019 TG
20MS 311, MS 391
Page 22
2
1
1
: Turn the brake band (1) to one
side and disconnect it from the
brake lever (2).
Install a new brake band if there are
noticeable signs of wear (large
areas on inside diameter and/or
parts of outside diameter – arrows)
and its remaining thickness is less
than 0.6 mm.
4903RA020 TG
: Position the brake band (1) it the
guide (arrow) first.
– Disengage the chain brake.
1
219RA049 TG
: Push the brake band (1) over the
guide lugs (arrows) and into its
seat.
4903RA022 TG4903RA023 TG
: Fit the screw (1) on the underside
of the machine and tighten it
down firmly.
1
: Engage the cover (1) in the slots
(arrows) first and then swing it
into position.
4903RA018 TG
4903RA025 TG
Installing
1
: Hold the brake band (1)
sideways, attach it to the brake
lever (2) and then swing it in the
direction of its seat.
2
: Push the brake band (1) into its
seat (arrow) as far as stop.
4903RA021 TG
1
4903RA024 TG
21MS 311, MS 391
Page 23
5.3Brake Lever
1
1
: Insert the screws (arrows) and
tighten them down firmly.
– Fit the bumper strip.
– Install the clutch drum, b 4.1
– Check operation, b 5.1
– Reassemble all other parts in the
reverse sequence.
4903RA026 TG
– Troubleshooting, b 3
– Remove the brake band, b 5.2
– Engage the chain brake.
The brake spring is now relaxed.
: Use the assembly tool
1117 890 0900 to disconnect the
brake spring (1) from the anchor
pin (arrow).
– Remove the brake spring from
the brake lever.
: Remove the E-clip (1).
4903RA027 TG
1
: Lift and turn the strap (1) slightly,
push it towards the hole (arrow)
and remove it.
: Remove the spacer sleeve (2)
from the brake lever.
4903RA029 TG
2
4903RA030 TG
2
1
4903RA119 TG
– Remove the shroud, b 6.4
: Take out the screws (arrows).
– Remove the sleeve (1).
– Lift the hand guard a little and
remove the fan housing.
22MS 311, MS 391
: Pull the hand guard (1) and brake
lever (2) off the pivot pins
(arrows) together.
– Remove the hand guard and
brake lever.
4903RA031 TG
Page 24
12
1
1
: Take the brake lever (2) out of the
hand guard (1).
– Inspect the pivot pins and replace
if necessary, b 5.5
– Inspect the cam lever and
replace if necessary, b 5.4
Installing
1
4903RA032 TG
: Push the hand guard with brake
lever (1) over the machine until
they are positioned against the
pivot pins (arrows).
: Lift the bearing boss of the hand
guard and the brake lever a little
and position them over the pivot
pins (arrows).
4903RA033 TG
4903RA034 TG
: Fit the spacer sleeve (1).
1
– Fit the strap (1).
4903RA035 TG4903RA036 TG
: Fit the E-clip (2).
4903RA272 TG
2
4903RA037 TG
– Clean all disassembled parts,
b 14
: Hold the brake lever (1) so that
the brake spring attachment point
(arrow) is at the top.
: Push the brake lever (1) into the
hand guard recess and line up
the holes.
1
: Turn the cam lever (1) to one side
until the cam of the hand
guard (arrow) slips passed it.
– Push the hand guard bearing
boss and the brake lever on to
the pivot pins.
23MS 311, MS 391
Page 25
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