Stiebel Eltron SHC15AU, SHC10AU User Manual

OPERATION AND INSTALLATION

Sealed unvented (pressurised) small water heater

» SHC 10 AU » SHC 15 AU

CONTENTS | SPECIAL INFORMATION

SPECIAL INFORMATION

OPERATION

1. General information ��3

1.1 Safety instructions �� 3

1.2 Other symbols in this documentation �� 3

1.3 Units of measurement �� 3

2. Safety �� 3

2.1 Intended use �� 3

2.2 General safety instructions �� 3

2.3 CE designation �� 4

2.4 Test symbols �� 4

3. Appliance description ��4

4. Cleaning, care and maintenance ��4

5. Troubleshooting ��4

INSTALLATION

6. Safety �� 5

6.1 General safety instructions �� 5

6.2 Instructions, standards and regulations �� 5

7. Appliance description ��5

7.1 Standard delivery �� 5

8. Preparations �� 5

8.1 Installation site �� 5

9. Installation �� 6

9.1 Safety valve installation �� 6

9.2 Appliance installation �� 6

9.3 Water connection �� 6

9.4 Power supply �� 6

10. Commissioning ��7

10.1 Initial start-up �� 7

10.2 Recommissioning �� 7

11. Shutdown ��7

12. Troubleshooting ��7

12.1 Activate high limit safety cut-out �� 7

13. Maintenance ��7

13.1 Checking the safety valve �� 7

13.2 Draining the appliance �� 7

13.3 Opening the appliance �� 8

13.4 Removing the ﬂanged immersion heater and temperature controller/ high limit safety cut-out �� 8

13.5 Removing the protective anode �� 8

13.6 Fitting the ﬂanged immersion heater and temperature controller/ high limit safety cut-out �� 8

13.7 Descaling the appliance �� 8

13.8 Checking the protective anode �� 9

13.9 Replacing the power cable �� 9

13.10 Checking the earth conductor �� 9

14. Speciﬁcation ��9

14.1 Dimensions and connections �� 9

14.2 Wiring diagram �� 9

14.3 Heat-up diagram �� 9

14.4 Country-speciﬁc approvals and certiﬁcations �� 9

14.5 Extreme operating and fault conditions �� 9

14.6 Data table �� 10

F0AA0=CH

ENVIRONMENT AND RECYCLING

SPECIAL INFORMATION

- The appliance may be used by children aged8 and older and persons with reduced physical, sensory or mental capabilities or a lack of experience and know-how, provided that they are supervised or they have been instructed on how to use the appliance safely and have understood the resulting risks. Children must never play with the appliance. Children must never clean the appliance or perform user maintenance unless they are supervised.

- When permanently connected to the power supply using a dedicated junction box, the appliance must be able to be isolated from the mains power supply by an isolator that disconnects all poles with at least 3mm contact separation.

- The power cable may only be replaced (for example if damaged) by a qualiﬁed contractor authorised by the manufacturer, using an original spare part.

- Secure the appliance as described in chapter "Installation/ Installation".

- Observe the maximum permissible pressure (see chapter "Installation/ Speciﬁcation/ Data table").

- Install either a tempering valve or thermostatic mixing valve in all systems intended for personal hygiene.

- Drain the appliance as described in chapter "Installation/ Maintenance/ Draining the appliance".

- The appliance is pressurised. During the heat-up process, expansion water will drip from the safety valve.

- Regularly activate the safety valve to prevent it from becoming blocked, e.g. by limescale deposits.

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OPERATION

ENGLISH

General information

- Size the drain pipe so that water can drain off unimpeded when the safety valve is fully opened.

- Fit the drain pipe of the safety valve with a constant downward slope and in a room free from the risk of frost.

- The safety valve drain must remain open to the atmosphere.

OPERATION

1. General information

The chapters "Special Information" and "Operation" are intended for both the user and qualiﬁed contractors.

The chapter "Installation" is intended for qualiﬁed contractors.

Note

Read these instructions carefully before using the appliance and retain them for future reference. Pass on the instructions to a new user if required.

1.1 Safety instructions

1.1.1 Structure of safety instructions

KEYWORD Type of risk

!

Here, possible consequences are listed that may result from failure to observe the safety instructions.

 Steps to prevent the risk are listed.

1.1.2 Symbols, type of risk

Symbol Type of risk

!

Injury

Electrocution

Burns (burns, scalding)

1.2 Other symbols in this documentation

Note

General information is identiﬁed by the adjacent symbol.

 Read these texts carefully.

Symbol Meaning

!

 This symbol indicates that you have to do something. The ac-

tion you need to take is described step by step.

Material losses (appliance damage, consequential losses and environmental pollution)

Appliance disposal

1.3 Units of measurement

Note

All measurements are given in mm unless stated otherwise.

2. Safety

2.1 Intended use

This sealed unvented (pressurised) appliance is intended for heating domestic hot water. The appliance can supply one or more draw-off points.

This appliance is intended for domestic use. It can be used safely by untrained persons. The appliance can also be used in a non-domestic environment, e.g. in a small business, as long as it is used in the same way.

Any other use beyond that described shall be deemed inappropriate. Observation of these instructions and of instructions for any accessories used is also part of the correct use of this appliance.

2.2 General safety instructions

DANGER

!

Failure to operate the relief valve easing gear at least once every six months may result in the water heater exploding. Continuous leakage of water from the valve may indicate a problem with the water heater.

WARNING Burns During operation, the tap and safety valve can reach

1.1.3 Keywords

KEYWORD Meaning

DANGER Failure to observe this information will result in serious

injury or death.

WARNING Failure to observe this information may result in serious

injury or death.

CAUTION Failure to observe this information may result in non-seri-

ous or minor injury.

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temperatures in excess of 60°C. There is a risk of scalding at outlet temperatures in excess of 43 °C.

OPERATION

Appliance description

WARNING Burns The water in the appliance can be heated to temperatures in excess of 60 °C.

 In Australia and New Zealand observe regulations

in accordance with AS/NZS 3500.4.

 Install either a tempering valve or thermostatic

mixing valve in all systems intended for personal hygiene. With this the delivery temperature for personal hygiene outlets must be limited to 50 °C.

WARNING Injury

!

The appliance may be used by children aged8 and older and persons with reduced physical, sensory or mental capabilities or a lack of experience and know-how, provided that they are supervised or they have been instructed on how to use the appliance safely and have understood the resulting risks. Children must never play with the appliance. Children must never clean the appliance or perform user maintenance unless they are supervised.

Material losses

!

The user should protect the appliance, the water pipes, the safety valve and the tap against frost.

Material losses

!

If the drain pipe of the safety valve is sealed, expanding water can lead to water damage.

 Never close the drain pipe.

2.3 Test symbols

See type plate on the appliance.

Installation shall comply with standard AS/NZS 3500.4.

4. Cleaning, care and maintenance

 Never use abrasive or corrosive cleaning agents. A damp

cloth is sufﬁcient for cleaning the appliance.

 Check the taps regularly. Limescale deposits at the tap out-

lets can be removed using commercially available descaling agents.

 Regularly activate the safety valve to prevent it from becom-

ing blocked, e.g. by limescale deposits.

 Have the protective anode checked by a qualiﬁed contractor

after the ﬁrst 2years of operation. The qualiﬁed contractor will then determine the intervals at which it must be checked thereafter.

Almost every type of water will deposit limescale at high temperatures. This settles inside the appliance and affects both the performance and service life. The heating elements should therefore be descaled if necessary. A qualiﬁed contractor who is aware of the local water quality will tell you when the next descaling is due.

5. Troubleshooting

Problem Cause Remedy

The appliance does not supply hot water.

Water can only be drawn at a reduced rate.

Loud boiling noises inside the appliance.

Water drips from the safety valve after heat-up.

Water drips from the safety valve continuously.

No power at the appliance.

The aerator in the tap is scaled up or dirty.

The appliance is scaled up.

The safety valve is scaled up or dirty.

The pressure in the line is above 550 kPa.

Check the plug / fuses in the fuse box.

Descale / replace the aerator.

Have the appliance descaled by a qualified contractor.

Switch the appliance off. Depressurise the appliance by disconnecting it from the power and water supply. Have the safety valve checked by a qualified contractor.

Install or readjust pressure reduction valve, set to 550 kPa.

3. Appliance description

The appliance constantly keeps the water content available at the preset temperature. The appliance switches on automatically as soon as its temperature falls below the set value.

Subject to season, varying cold water temperatures can result in different maximum mixed water and outlet volumes.

Note

The appliance is under mains water pressure. The water volume increases as the cylinder is being heated up. During this process, expansion water drips through the safety valve. This is a necessary and normal process.

If you cannot remedy the fault, notify your qualiﬁed contractor. To facilitate and speed up your enquiry, please provide the serial number from the type plate. (000000):

O-No.

F-No.

000000

0000 - 000000

D0000039382

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ENGLISH

INSTALLATION

Safety

INSTALLATION

6. Safety

Only a qualiﬁed contractor should carry out installation, commissioning, maintenance and repair of the appliance.

6.1 General safety instructions

We guarantee trouble-free function and operational reliability only if original accessories and spare parts intended for the appliance are used.

6.2 Instructions, standards and regulations

Note

Observe all applicable national and regional regulations and instructions.

7. Appliance description

The sealed unvented (pressurised) appliance is only suitable for undersink installation. The appliance is intended for heating cold water and to supply one or several draw-off points.

The appliance may only be installed with pressure taps and in conjunction with the safety valve supplied and a non-return valve in the cold water supply line (see chapter "Installation/ Appliance description/ Standard delivery").

The safety valve supplied protects the appliance against unacceptable excess pressure. The maximum allowed opening pressure is 700kPa.

If the water supply pressure exceeds 550kPa, a pressure reducing valve set to a maximum of 550kPa, and compliant with AS1357.2 and installed in accordance with AS3500.4.2 must be ﬁtted in the installation.

The enamelled internal steel cylinder is equipped with a protective anode. The protective anode protects the inner cylinder against corrosion.

8. Preparations

Water installation

The safety valve supplied and a non-return valve for the cold water supply line are essential.

8.1 Installation site

Material losses

!

Install the appliance in a room free from the risk of frost.

Material losses

!

Mount the appliance on the wall. The wall must have a sufﬁcient load-bearing capacity.

Material losses

!

The appliance is only suitable for undersink installation. The water connections of the appliance point upwards.

Note

Ensure that the appliance is freely accessible for maintenance work.

Always install the appliance vertically and near the draw-off point.

D0000050301

7.1 Standard delivery

The following are delivered with the appliance:

- Wall mounting bracket

- Safety valve G1/2

- Reducer from R3/4 male to G1/2 female

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INSTALLATION

Installation

9. Installation

9.1 Safety valve installation

 Observe local regulations on expansion valves.  Observe the safety valve installation instructions.  Install a non-return valve in the cold water supply line of the

appliance.

1

2

1 Safety valve G1/2 2 Reducer from R3/4 male to G1/2 female

 Fit the safety valve together with the reducer at the top in the

centre appliance port.

 Attach a drain line to the safety valve.  Size the drain pipe so that water can drain off unimpeded

when the safety valve is fully opened.

 Fit the drain pipe of the safety valve with a constant down-

ward slope and in a room free from the risk of frost.

 The safety valve drain must remain open to the atmosphere.  Check the safety valve and all ﬁttings for tightness.

9.3 Water connection

WARNING Burns The water in the appliance can be heated to temperatures in excess of 60 °C.

 In Australia and New Zealand observe regulations

in accordance with AS/NZS 3500.4.

 Install either a tempering valve or thermostatic

mixing valve in all systems intended for personal hygiene. With this the delivery temperature for personal hygiene outlets must be limited to 50 °C.

Material losses

!

Carry out all water connection and installation work in accordance with regulations.

Material losses

!

 Never interchange the water connections.

 Observe the maximum permissible pressure (see chapter "In-

stallation/ Speciﬁcation/ Data table").

 Match up the colour coding on the water connections of the

D0000058329

appliance to the tap connections:

- R.h. side blue = "Cold water inlet"

- L.h. side red = "DHW outlet"

 Secure the water connections from the tap to the appliance.  Check the entire hydraulic installation for tightness.

Note

Ensure that the water connections are not kinked during installation. Prevent any tensioning during installation.

9.4 Power supply

9.2 Appliance installation

 Mark out the holes to be drilled on the wall (see chapter "In-

stallation / Speciﬁcation / Dimensions and connections").

 Drill the holes and insert suitable rawl plugs.  Secure the wall mounting bracket using suitable screws.  Hang the appliance on the wall mounting bracket.

Note

Surplus cable can be stored in the cable compartment.

WARNING ELECTROCUTION Carry out all electrical connection and installation work in accordance with relevant regulations.

WARNING ELECTROCUTION When permanently connected to the power supply using a dedicated junction box, the appliance must be able to be isolated from the mains power supply by an isolator that disconnects all poles with at least 3mm contact separation.

WARNING ELECTROCUTION Ensure that the appliance is earthed.

Material losses

!

The voltage speciﬁed on the type plate must match the mains voltage.

 Observe the type plate.

Connection to a freely accessible standard socket with matching plug

Permanent connection to an appliance junction box

D0000050291

with earth conductor

SHC 10 AU SHC 15 AU

X X

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ENGLISH

INSTALLATION

Commissioning

10. Commissioning

WARNING ELECTROCUTION

Commissioning may only be carried out by a qualiﬁed contractor in accordance with safety regulations.

10.1 Initial start-up

1. 2.

 Either open the DHW valve of the tap or set the lever mixer

tap to "hot" until the water that ﬂows out is free of air bubbles.

 Insert the plug into the standard socket or set the fuse/MCB

in the fuse box.

 Check the function of the appliance. Ensure that the tempera-

ture controller switches off.

 Check that the safety valve is working correctly.  Check the entire hydraulic installation for tightness.

Note

If you fail to follow the correct sequence (ﬁrst water, then power), the high limit safety cut-out of the water heater will trip. Proceed as follows:

 Make the high limit safety cut-out operational by

pressing the reset button (see chapter "Installation/ Troubleshooting/ Activating the high limit safety cut-out").

12. Troubleshooting

Fault Cause Remedy

The appliance does not supply hot water.

D0000049325

The flanged immersion

Loud boiling noises inside the appliance.

Water drips from the safety valve after heat-up.

12.1 Activate high limit safety cut-out

The high limit safety cut-out has tripped.

The controller is fault y. Replace the combined tem-

heater is faulty. The appliance is scaled

up. The safety valve is

scaled up or dirty.

Remedy the cause of the fault. If necessary, replace the combined temperature controller/ high limit safety cut-out. Make the high limit safety cut-out operational by pressing the reset but ton on the high limit safety cut-out (see chapter "Installation/ Troubleshooting/ Activating the high limit safety cut-out").

perature controller/ high limit safety cut-out.

Replace the flanged immersion heater.

Descale the appliance.

Clean/ descale the valve seat.

10.1.1 Appliance handover

 Explain the functions of the appliance to the user. Show the

user how to operate the appliance.

 Make the user aware of potential dangers, especially the risk

of scalding.

 Hand over these instructions and, if applicable, the instruc-

tions for any accessories.

10.2 Recommissioning

See chapter "Installation/ Commissioning/ Initial start-up".

11. Shutdown

 Isolate the appliance from the power supply by removing the

plug or by tripping the MCB in the fuse box.

 Drain the appliance (see chapter "Installation/ Maintenance/

Draining the appliance").

 Open the appliance (see chapter "Installation/ Maintenance/

Opening the appliance").

 Press the reset button on the high limit safety cut-out.  Close the appliance cover.

13. Maintenance

WARNING ELECTROCUTION

Before any work on the appliance, disconnect all poles of the appliance from the power supply.

 Dismantle the appliance for maintenance work.

13.1 Checking the safety valve

 Check the function of the safety valve regularly.

13.2 Draining the appliance

WARNING Burns

Hot water may escape during the draining process.

 Drain the appliance via its connectors.

D0000050292

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INSTALLATION

Maintenance

13.3 Opening the appliance

 Remove the 4 screws from the casing.  Open the appliance cover by pivoting the cover upwards and

then removing it.

 Remove the upper insulation semi-shell if required.

Note

The appliance is factory-set to the maximum temperature.

 Never change the factory-set temperature setting.

13.5 Removing the protective anode

1

D0000050296

1 Protective anode

 Remove the protective anode.

D0000050293

13.6 Fitting the ﬂanged immersion heater and temperature controller/ high limit safety cutout

13.4 Removing the ﬂanged immersion heater and temperature controller/ high limit safety cutout

1 2

1 Flanged immersion heater 2 Combined temperature controller/ high limit safety cut-out

 Remove the combined temperature controller/ high limit

safety cut-out from the ﬂanged immersion heater.

 Remove the ﬂanged immersion heater.

 Insert the ﬂanged immersion heater into the cylinder aper-

ture well as far as it will go.

 Push the combined temperature controller/ high limit safety

D0000050295

cut-out into the ﬂanged immersion heater as far as it will go.

 Align the ﬂanged immersion heater and the combined tem-

perature controller/ high limit safety cut-out in accordance with the diagram.

 Turn the shaft of the temperature controller anti-clockwise as

far as it will go.

13.7 Descaling the appliance

Material losses

!

Never treat the protective anode with descaling agents.

D0000050294

 Remove the ﬂanged immersion heater.  Remove the protective anode.  Carefully tap the heating element to remove coarse limescale

deposits.

 Immerse the heating element up to the ﬂange plate in desca-

ling agent.

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ENGLISH

INSTALLATION

Specication

13.8 Checking the protective anode

 Check the protective anode for the ﬁrst time 2 years after

installation. This requires removal of the ﬂanged immersion heater. Replace the protective anode if consumed.

 Decide the intervals in which further checks should be car-

ried out.

13.9 Replacing the power cable

The power cable must only be replaced by a qualiﬁed contractor with an original spare part.

13.10 Checking the earth conductor

 Check the earth conductor across a water connector and the

earth conductor contact of the power cable.

14. Speciﬁcation

14.1 Dimensions and connections

a20

c01

i13

a10

a30

80

14.2 Wiring diagram

1/N/PE ~ 220-240V

1 2

A B

L

N PE

14.3 Heat-up diagram

The heat-up period depends on the degree of scaling and residual heat. For the heat-up time for a cold water supply at 10 °C and a maximum temperature setting, see the diagram.

D0000035810

c06

c01

100

SHC 10 AU SHC 15 AU

a10 Appliance Height mm 498 523 a20 Appliance Width mm 280 320 a30 Appliance Depth mm 270 318 c01 Cold water Inlet Top clearance mm 26.5 23 c06 DHW outlet Male thread G 1/2 A G 1/2 A i13 Wall mounting

bracket

Horizontal hole

Male thread G 1/2 A G 1/2 A

Height mm 320 342

mm 140 200

spacing

40

35

30

25

20

15

10

5

0

35 40 45 50 55 60 65

1

2

x Temperature in °C y Duration in min 1 15lappliance

D0000050298

2 10lappliance

14.4 Country-speciﬁc approvals and certiﬁcations

The test symbols can be seen on the type plate.

14.5 Extreme operating and fault conditions

In the case of faults, a peak temperature of up to 99 °C may brieﬂy occur in the system.

D0000039377

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INSTALLATION

Specication

14.6 Data table

SHC 10 AU SHC 15 AU

235002 235001 Hydraulic data Nominal capacity l 10 15 Mixed water volume at 40°C (IEC 60379) l 15.3 23 Electrical data Rated voltage V 220 230 240 220 230 240 Rated output kW 1.4 1.5 1.6 1.4 1.5 1.6 Rated current A 6.2 6.5 6.8 6.2 6.5 6.8 MCB/fuse rating A 10 10 10 10 10 10 Phases 1/N/PE 1/N/PE Frequency Hz 50/60 50/60 Application limits Max. permissible pressure MPa 0.7 0.7 Min. water inlet pressure MPa 0.1 0.1 Max. water inlet pressure MPa 0.6 0.6 Max. flow rate l/min 10 10 Energy data Standby energy consumption/24h at 65°C kWh 0.5 0.53 Versions IP rating IP24 D IP24 D Type of installation Undersink Undersink Type Pressurised Pressurised Internal cylinder material Steel, enamelled Steel, enamelled Thermal insulation material Polystyrene Polystyrene Casing material Plastic Plastic Colour White White Dimensions Depth mm 270 318 Height mm 498 523 Width mm 280 320 Weights Weight kg 7.2 9.0

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ENGLISH

:$55$17< | ENVIRONMENT AND RECYCLING

8BSSBOUZ

The guarantee conditions of our German companies do not apply to appliances acquired outside of Germany. In countries where our subsidiaries sell our products a guarantee can only be issued by those subsidiaries. Such guarantee is only granted if the subsidiary has issued its own terms of guarantee. No other guarantee will be granted.

We shall not provide any guarantee for appliances acquired in countries where we have no subsidiary to sell our products. This will not aect warranties issued by any importers.

Environment and recycling

We would ask you to help protect the environment. After use, dispose of the various materials in accordance with national regulations.

Stiebel Eltron Warranty for Water Heaters – Models SHC10AU and SHC15AU

Who gives the warranty

1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82066271083) of 6 Prohasky Street, Port Melbourne, Victoria, 3207 (“we”, “us” or “our”).

The warranty

2. This warranty applies to Stiebel Eltron Water Heaters – Models SHC10AU and SHC15AU (the “unit”) manufactured after 1 June 2013.

3. Subject to the warranty exclusions we will repair or replace, at our absolute discretion, a faulty component in your unit free of charge if it fails to operate in accordance with its speciﬁcations during the warranty period.

4. If we repair or replace a faulty component to your unit under this warranty, the warranty period is not extended from the time of the repair or replacement.

5. The warranty period commences on the date of completion of the installation of the unit. Where the date of completion of installation is not known, then the warranty period will commence 2 months after the date of manufacture.

6. The warranty period for a unit is shown in the table below.

Component Warranty period

Cylinder 7 years from the date of completion of the installa-

Parts & labour 3 years from the date of completion of the installa-

.

PTR valve 1 year from the date of completion of the installa-



Your entitlement to make a warranty claim

You are entitled to make a warranty claim if:

7.

7.1. you own the unit or if you have the owner’s consent to

represent the owner of the unit;

7.2. you contact us within a reasonable time of discovering the problem with the unit;

How you make a warranty claim

8. To make a warranty claim you must provide us with the

following information:

8.1. The model number of the unit;

tion of the unit.

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GUARANTEE | ENVIRONMENT AND RECYCLING

GUARANTEE

ENVIRONMENT AND RECYCLING

8.2. A description of the problem with the unit;

8.3. The name, address and contact details (such as phone

number and e-mail address) of the owner;

8.4. The address where the unit is installed and the location (e.g. in laundry);

8.5. The serial number of the unit;

8.6. The date of purchase of the unit and the name of the seller

of the unit;

f) foreign matter in the water supply, such as sludge or

sediment; g) corrosive elements in the water supply; h) accidental damage; i) act of God, including damage by ﬂood, storm, ﬁre,

lightning strike and the like; j) excessive water pressure, negative water pressure (par-

tial vacuum) or water pressure pulsation.

11.6. The unit was damaged before it was installed e.g. it was damaged in transit.

8.7. The date of installation of the unit;

8.8. A copy of the certiﬁcate of compliance when the unit was

installed.

9. The contact details for you to make your warranty claim are:

Name: Address:

Telephone:

Contact person: E-mail:

Stiebel Eltron (Aust) Pty Ltd 6 Prohasky Street, Port Melbourne, Victoria,

3207 1800 153 351 (8.00am to 5.00pm AEST

Monday to Friday) Customer Service Representative service@stiebel.com.au

10. We will arrange a suitable time with you to inspect and test the unit.

Warranty exclusions

11. We may reject your warranty claim if:

11.1. The unit was not installed by registered and qualiﬁed tradespeople.

11.2. The unit was not installed and commissioned:

a) in Australia; b) in accordance with the Operating and Installation

Guide; and

c) in accordance with the relevant statutory and local

requirements of the State or Territory in which the unit is installed.

11.3. The unit has not been operated or maintained in accordance with the Operating and Installation Guide.

11.4. The unit does not bear its original Serial Number or Rating Label.

11.5. The unit was damaged by any or any combination of the following:

a) normal fair wear and tear; b) connection to an incorrect water supply; c) connection to water from a bore, dam or swimming

pool; d) connection to an incorrect power supply; e) connection to faulty equipment, such as damaged

valves;

11.7. An unauthorised person has modiﬁed, serviced, repaired or attempted to repair the unit without our consent.

11.8. Non genuine parts other than those manufactured or approved by us have been used on the unit.

12. We may charge you:

12.1. for any additional transport costs if the unit is installed more than 30 kilometres from our closest authorised service technician.

12.2. for the extra time it takes our authorised service technician to access the unit for inspection and testing if it is not sited in accordance with the Operating and Installation Guide and not readily accessible for inspection.

12.3. for any extra costs of our authorised service technician to make the unit safe for inspection.

13. You must ensure that access to the unit by our authorised service technician is safe and free from obstruction.

14. Our authorised service technician may refuse to inspect and test the unit until you provide safe and free access to it, at your cost.

15. If we reject your warranty claim in accordance with clause 12, we may charge you for our authorised service technician’s labour costs to inspect and test the unit.

16. In order to properly test the unit we may remove it to another location for testing.

Australian Consumer Law

17. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

18. The Stiebel Eltron warranty for the unit is in addition to any rights and remedies you may have under the Australian Consumer Law.

12 | SHC 10 AU | SHC 15 AU www.stiebel-eltron.com

ENGLISH

NOTES

www.stiebel-eltron.com SHC 10 AU | SHC 15 AU | 13

NOTES

14 | SHC 10 AU | SHC 15 AU www.stiebel-eltron.com

ENGLISH

NOTES

www.stiebel-eltron.com SHC 10 AU | SHC 15 AU | 15



Deutschland

STIEBEL ELTRON GmbH & Co. KG Dr.-Stiebel-Straße 33 | 37603 Holzminden Tel. 05531 702-0 | Fax 05531 702-480 info@stiebel-eltron.de www.stiebel-eltron.de

Verkauf Tel. 05531 702-110 | Fax 05531 702-95108 | info-center@stiebel-eltron.de Kundendienst Tel. 05531 702-111 | Fax 05531 702-95890 | kundendienst@stiebel-eltron.de Ersatzteilverkauf Tel. 05531 702-120 | Fax 05531 702-95335 | ersatzteile@stiebel-eltron.de

Irrtum und technische Änderungen vorbehalten! | Subject to errors and technical changes! | Sous réserve d‘erreurs et de modifications techniques! | Onder voorbehoud van ver

g

issingen en technische wijzigingen! |

Salvo error o modificación técnica! | Excepto erro ou alteração técnica | Zastrzeżone zmian

y

techniczne i ewentualne błędy | Omyly a technické změny jsou vyhrazeny! | A muszaki változtatások és tévedések jogát fenntartjuk! |

Отсутствие ошибок не гарантируется. Возможны технические изменения.

| Chyby a

technické zmeny sú vyhradené! Stand 9046

Australia

STIEBEL ELTRON Australia Pty. Ltd. 6 Prohasky Street | Port Melbourne VIC 3207 Tel. 03 9645-1833 | Fax 03 9645-4366 info@stiebel.com.au www.stiebel.com.au

Austria

STIEBEL ELTRON Ges.m.b.H. Eferdinger Str. 73 | 4600 Wels Tel. 07242 47367-0 | Fax 07242 47367-42 info@stiebel-eltron.at www.stiebel-eltron.at

Belgium

STIEBEL ELTRON bvba/sprl 't Hofveld 6 - D1 | 1702 Groot-Bijgaarden Tel. 02 42322-22 | Fax 02 42322-12 info@stiebel-eltron.be www.stiebel-eltron.be

China

STIEBEL ELTRON (Guangzhou) Electric Appliance Co., Ltd. Rm 102, F1, Yingbin-Yihao Mansion, No. 1 Yingbin Road Panyu District | 511431 Guangzhou Tel. 020 39162209 | Fax 020 39162203 info@stiebeleltron.cn www.stiebeleltron.cn

Czech Republic

STIEBEL ELTRON spol. s r.o. K Hájům 946 | 155 00 Praha 5 - Stodůlky Tel. 251116-111 | Fax 235512-122 info@stiebel-eltron.cz www.stiebel-eltron.cz

Finland

STIEBEL ELTRON OY Kapinakuja 1 | 04600 Mäntsälä Tel. 020 720-9988 info@stiebel-eltron.fi www.stiebel-eltron.fi

France

STIEBEL ELTRON SAS 7-9, rue des Selliers B.P 85107 | 57073 Metz-Cédex 3 Tel. 0387 7438-88 | Fax 0387 7468-26 info@stiebel-eltron.fr www.stiebel-eltron.fr

Hungary

STIEBEL ELTRON Kft. Gyár u. 2 | 2040 Budaörs Tel. 01 250-6055 | Fax 01 368-8097 info@stiebel-eltron.hu www.stiebel-eltron.hu

Japan

NIHON STIEBEL Co. Ltd. Kowa Kawasaki Nishiguchi Building 8F 66-2 Horikawa-Cho Saiwai-Ku | 212-0013 Kawasaki Tel. 044 540-3200 | Fax 044 540-3210 info@nihonstiebel.co.jp www.nihonstiebel.co.jp

Netherlands

STIEBEL ELTRON Nederland B.V. Daviottenweg 36 | 5222 BH 's-Hertogenbosch Tel. 073 623-0000 | Fax 073 623-1141 info@stiebel-eltron.nl www.stiebel-eltron.nl

Poland

STIEBEL ELTRON Polska Sp. z O.O. ul. Działkowa 2 | 02-234 Warszawa Tel. 022 60920-30 | Fax 022 60920-29 biuro@stiebel-eltron.pl www.stiebel-eltron.pl

Russia

STIEBEL ELTRON LLC RUSSIA Urzhumskaya street 4, building 2 | 129343 Moscow Tel. 0495 7753889 | Fax 0495 7753887 info@stiebel-eltron.ru www.stiebel-eltron.ru

Slovakia

TATRAMAT - ohrievače vody s.r.o. Hlavná 1 | 058 01 Poprad Tel. 052 7127-125 | Fax 052 7127-148 info@stiebel-eltron.sk www.stiebel-eltron.sk

Switzerland

STIEBEL ELTRON AG Industrie West Gass 8 | 5242 Lupfig Tel. 056 4640-500 | Fax 056 4640-501 info@stiebel-eltron.ch www.stiebel-eltron.ch

Thailand

STIEBEL ELTRON Asia Ltd. 469 Moo 2 Tambol Klong-Jik Amphur Bangpa-In | 13160 Ayutthaya Tel. 035 220088 | Fax 035 221188 info@stiebeleltronasia.com www.stiebeleltronasia.com

United Kingdom and Ireland

STIEBEL ELTRON UK Ltd. Unit 12 Stadium Court Stadium Road | CH62 3RP Bromborough Tel. 0151 346-2300 | Fax 0151 334-2913 info@stiebel-eltron.co.uk www.stiebel-eltron.co.uk

United States of America

STIEBEL ELTRON, Inc. 17 West Street | 01088 West Hatfield MA Tel. 0413 247-3380 | Fax 0413 247-3369 info@stiebel-eltron-usa.com www.stiebel-eltron-usa.com

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A 317543-39103-9070

Stiebel Eltron SHC15AU, SHC10AU User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual