STIEBEL ELTRON CNS 100 A, CNS 150 A, CNS 200 A, CNS 250 A Operation And Installation

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OPERATION AND INSTALLAT ION
WALL MOUNTED CONVECTOR HEATER
» CNS 100 A » CNS 150 A » CNS 200 A » CNS 250 A
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ENGLIS H
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ENGLIS H
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ENGLIS H
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AUSTRALIA CUSTOMER SERVICE AND WARRANTY
Stiebel Eltron Warranty for Hand Dryers & Space Heaters – Models HTE, ULTRONIC, CNS, CK & CK Z.
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82 066 271 083), 6 Prohasky Street, Port Melbourne, Victoria, 3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Hand Dryers and Space Heaters – Models HTE 4, HTE 5, ULTRONIC, CNS 100, CNS 150, CNS 200, CNS 250, CK 20S and CKZ 20S (the “unit”) manufactured after 1 January 2012.
3. Subject to the warranty exclusions we will repair or replace, at our absolute discretion, a faulty component in your unit free of charge if it fails to operate in accordance with its specifications during the warranty period.
4. If we repair or replace a faulty component to your unit under this warranty, the warranty period is not extended from the time of the repair or replacement.
5. The warranty period commences on the date of purchase of the unit. Where the date of purchase is not known, then the warranty period will commence 2 months after the date of manufacture.
6. The warranty period for a unit is shown in the table below.
Component Warranty period
All components 2 years from the date of purchase of the
unit.
Your entitlement to make a warranty claim
7. You are entitled to make a warranty claim if:
7.1. you own the unit or if you have the owner’s consent to represent the owner of the unit;
7.2. you contact us within a reasonable time of discovering the problem with the unit;
How you make a warranty claim
8. To make a warranty claim you must provide us with the following information:
8.1. The model number of the unit;
8.2. A description of the problem with the unit;
8.3. The name, address and contact details (such as phone number and e-mail address) of the owner;
8.4. The address where the unit is installed and the location (e.g. in living room);
8.5. The serial number of the unit;
8.6. The date of purchase of the unit and the name of the seller of the unit;
8.7. The date of installation of the unit where appropriate;
8.8. A copy of the certificate of compliance when the unit was installed where appropriate.
9. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 6 Prohasky Street, Port Melbourne, Victoria, 3207
Telephone: 1800 153 351 (8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel.com.au
10. We will arrange a suitable time with you to inspect and test the unit.
Warranty exclusions
11. We may reject your warranty claim if:
11.1. The unit was not installed by registered and qualified tradespeople, where required.
11.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and Installation Guide; and
(c) in accordance with the relevant statutory and local requirements of the State or Territory in which the unit is installed.
11.3. The unit has not been operated or maintained in accordance with the Operating and Installation Guide.
11.4. The unit does not bear its original Serial Number or Rating Label.
11.5. The unit was damaged by any or any combination of the following:
(a) normal fair wear and tear;
(b) connection to an incorrect power supply;
(c) connection to faulty equipment, such as faulty circuit breaker;
(d) accidental damage;
(e) act of God, including damage by flood, storm, fire, lightning strike and the like;
(f) wiring not to AS3000 Standards
11.6. The unit was damaged before it was installed e.g. it was damaged in transit.
11.7. An unauthorised person has modified, serviced, repaired or attempted to repair the unit without our consent.
11.8. Non genuine parts other than those manufactured or approved by us have been used on the unit.
12. We may charge you:
12.1. for any additional transport costs if the unit is installed more than 30 kilometres from our closest authorised service technician.
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ENGLIS H
12.2. for the extra time it takes our authorised service technician to access the unit for inspection and testing if it is not sited in accordance with the Operating and Installation Guide and not readily accessible for inspection.
12.3. for any extra costs of our authorised service technician to make the unit safe for inspection.
13. You must ensure that access to the unit by our authorised service technician is safe and free from obstruction.
14. Our authorised service technician may refuse to inspect and test the unit until you provide safe and free access to it, at your cost.
15. If we reject your warranty claim in accordance with clause 11, we may charge you for our authorised service technician’s labour costs to inspect and test the unit.
16. In order to properly test the unit we may remove it to another location for testing.
Australian Consumer Law
17. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
18. The Stiebel Eltron warranty for the unit is in addition to any rights and remedies you may have under the Australian Consumer Law.
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NOTES
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ENGLIS H
NOTES
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Deutschland
STIEBEL ELTRON GmbH & Co. KG Dr.-Stiebel-Straße 33 | 37603 Holzminden Tel. 05531 702-0 | Fax 05531 702-480 info@stiebel-eltron.de www.stiebel-eltron.de
Verkauf Tel. 05531 702-110 | Fax 05531 702-95108 | info-center@stiebel-eltron.de Kundendienst Tel. 05531 702-111 | Fax 05531 702-95890 | kundendienst@stiebel-eltron.de Ersatzteilverkauf Tel. 05531 702-120 | Fax 05531 702-95335 | ersatzteile@stiebel-eltron.de
Irrtum und technische Änderungen vorbehalten! | Subject to errors and technical changes! | Sous réserve d‘erreurs et de modifications techniques! | Onder voorbehoud van ver
g
issingen en technische wijzigingen! |
Salvo error o modificación técnica! | Excepto erro ou alteração técnica | Zastrzeżone zmian
y
techniczne i ewentualne błędy | Omyly a technické změny jsou vyhrazeny! | A muszaki változtatások és tévedések jogát fenntartjuk! |
Отсутствие ошибок не гарантируется. Возможны технические изменения.
| Chyby a
technické zmeny sú vyhradené! Stand 9030
Australia
STIEBEL ELTRON Australia Pty. Ltd. 6 Prohasky Street | Port Melbourne VIC 3207 Tel. 03 9645-1833 | Fax 03 9645-4366 info@stiebel.com.au www.stiebel.com.au
Austria
STIEBEL ELTRON Ges.m.b.H. Eferdinger Str. 73 | 4600 Wels Tel. 07242 47367-0 | Fax 07242 47367-42 info@stiebel-eltron.at www.stiebel-eltron.at
Belgium
STIEBEL ELTRON bvba/sprl 't Hofveld 6 - D1 | 1702 Groot-Bijgaarden Tel. 02 42322-22 | Fax 02 42322-12 info@stiebel-eltron.be www.stiebel-eltron.be
China
STIEBEL ELTRON (Guangzhou) Electric Appliance Co., Ltd. Rm 102, F1, Yingbin-Yihao Mansion, No. 1 Yingbin Road Panyu District | 511431 Guangzhou Tel. 020 39162209 | Fax 020 39162203 info@stiebeleltron.cn www.stiebeleltron.cn
Czech Republic
STIEBEL ELTRON spol. s r.o. K Hájům 946 | 155 00 Praha 5 - Stodůlky Tel. 251116-111 | Fax 235512-122 info@stiebel-eltron.cz www.stiebel-eltron.cz
Denmark
Pettinaroli A/S Mandal Allé 21 | 5500 Middelfart Tel. 06341 666-6 | Fax 06341 666-0 info@stiebel-eltron.dk www.stiebel-eltron.dk
Finland
STIEBEL ELTRON OY Kapinakuja 1 | 04600 Mäntsälä Tel. 020 720-9988 info@stiebel-eltron.fi www.stiebel-eltron.fi
France
STIEBEL ELTRON SAS 7-9, rue des Selliers B.P 85107 | 57073 Metz-Cédex 3 Tel. 0387 7438-88 | Fax 0387 7468-26 info@stiebel-eltron.fr www.stiebel-eltron.fr
Hungary
STIEBEL ELTRON Kft. Gyár u. 2 | 2040 Budaörs Tel. 01 250-6055 | Fax 01 368-8097 info@stiebel-eltron.hu www.stiebel-eltron.hu
Japan
NIHON STIEBEL Co. Ltd. Kowa Kawasaki Nishiguchi Building 8F 66-2 Horikawa-Cho Saiwai-Ku | 212-0013 Kawasaki Tel. 044 540-3200 | Fax 044 540-3210 info@nihonstiebel.co.jp www.nihonstiebel.co.jp
Netherlands
STIEBEL ELTRON Nederland B.V. Daviottenweg 36 | 5222 BH 's-Hertogenbosch Tel. 073 623-0000 | Fax 073 623-1141 info@stiebel-eltron.nl www.stiebel-eltron.nl
Poland
STIEBEL ELTRON Polska Sp. z O.O. ul. Działkowa 2 | 02-234 Warszawa Tel. 022 60920-30 | Fax 022 60920-29 biuro@stiebel-eltron.pl www.stiebel-eltron.pl
Russia
STIEBEL ELTRON LLC RUSSIA Urzhumskaya street 4, building 2 | 129343 Moscow Tel. 0495 7753889 | Fax 0495 7753887 info@stiebel-eltron.ru www.stiebel-eltron.ru
Slovakia
TATRAMAT - ohrievače vody s.r.o. Hlavná 1 | 058 01 Poprad Tel. 052 7127-125 | Fax 052 7127-148 info@stiebel-eltron.sk www.stiebel-eltron.sk
Switzerland
STIEBEL ELTRON AG Industrie West Gass 8 | 5242 Lupfig Tel. 056 4640-500 | Fax 056 4640-501 info@stiebel-eltron.ch www.stiebel-eltron.ch
Thailand
STIEBEL ELTRON Asia Ltd. 469 Moo 2 Tambol Klong-Jik Amphur Bangpa-In | 13160 Ayutthaya Tel. 035 220088 | Fax 035 221188 info@stiebeleltronasia.com www.stiebeleltronasia.com
United Kingdom and Ireland
STIEBEL ELTRON UK Ltd. Unit 12 Stadium Court Stadium Road | CH62 3RP Bromborough Tel. 0151 346-2300 | Fax 0151 334-2913 info@stiebel-eltron.co.uk www.stiebel-eltron.co.uk
United States of America
STIEBEL ELTRON, Inc. 17 West Street | 01088 West Hatfield MA Tel. 0413 247-3380 | Fax 0413 247-3369 info@stiebel-eltron-usa.com www.stiebel-eltron-usa.com
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