Star Trac PVS Service Bulletin
Service Bulletin
PVS Troubleshooting Guide
Applies to: All PVS Screens
This document details troubleshooting specic to PVS. For general trouble-
Latest Rev.
shooting on consoles see the Openhub Service Manual or the TV Signal Trou-
bleshooting Guide.
Use the troubleshooting owcharts on the next two pages to resolve issues. For the links indicated
in the owchart you can nd the appropriate locations by clicking below:
• Poor Screen Connection with Poor Picture Quality
• Determining the Screen Type
• Bypassing the Coax in the Unit
• Use a Known Good Coax Cable
• Use an External Power Supply for PVS Screens
• Checking the Power Supply & Cables
Page 1
637-1401 Rev. B
Service Bulletin
Is there more than
one machine with
a PVS kit?
More than 1
PVS?
No No
Poor Picture Quality on a PVS Screen
Tune other screens to
the same channel to
see if they have the
Yes
same poor quality
picture.
All have same
quality picture?
Yes
Issue is with the
feed** and not the
PVS
Make sure the coax cable is firmly connected
to the wall outlet and the bottom of the unit.
Also check the internal coax cable in the unit.
Make sure it’s firmly attached to both
Poor Screen
Color with Poor
Picture Quality
(637-1389)
Did picture
quality
improve?
Issue is resolved.
Screen A = Poor
Screen B = Good
Yes
couplers.
screens, reset the
Result 1
Screen A still has
poor quality and
screen B has good
For Tatung
software in the
screen.
No
quality.
Replace the PVS screen
Yes
and return the failed
screen back to Star Trac.
Coax is firmly
connected?
Tatung
Use a Known
Good Coax
Cable Source
(637-1399)
No
UTI or Tatung?
UTI
Bypass the coax
cable in the unit.
Swap coax cables
between suspect
and good unit.
Tighten the connections of
the coax cable. Tighten
both the external and
internal coax cable
connectionsin the unit.
Yes
Determining
the Screen
Type
(637-1397)
Bypassing
the Coax
Cable in the
Unit
(637-1398)
Is a nearby unit
Yes
Find another TV or
Yes
screen to test the
feed from the wall.
available?
No
Did picture
quality
improve?
No
Determine the
screen type.
If available, find a
nearby unit with
Replace the coax
cable inside the unit.
Did picture
quality
improve?
No
good picture
quality.
Issue is resolved.Yes
Yes
No
Result 2
Screen A has
good quality but
screen B has poor
quality.
** Consult with your facility’s Audio/Visual expert or your cable/ satellite provider.
The PVS screen is good.
Replace the coax cable.
It’s possible that the coax
cable from the wall to the
unit is the cause.
No
Did the picture
quality improve?
Yes
Issue is resolved.
No
Is 2nd TV
picture quality
good?
Issue is with the
feed** and not the
PVS
Page 2
637-1401 Rev. B
Service Bulletin
PVS Screen Won’t Power Up (Treadmills)
Make sure the
treadmill is turned
on.
Cycle the power to the
treadmill off, then turn
back on. After 20
seconds the screen
should turn on.
The screen is
operational.
Replace the screen and
return failed screen to
Star Trac.
The screen is good. Multiple
checks will need to be made to
determine the root cause. Follow
the procedures outlined in
“Checking the Power Supply and
Yes
Power Cables”
Is the treadmill
on?
Did the screen
turn on?
No
treadmill plugged
into the wall and
No
the power switch is
Press the power
No
Yes
Did the screen
turn on?
Yes
Verify that the
set to the ‘on’
position?
button on the
entertainment
console.
Replace the screen and
return failed screen to
Unit plugged in and
power switch on?
Yes
Did the screen
turn on?
Using an External
Power Supply for
PVS Screens
(637-1400)
Star Trac.
No
Yes
No
Plug the treadmill
into the wall outlet
and turn the power
No
switch to the ‘on’
Yes
The next step will
require the use
and external
power supply.
Is external
power supply
available?
Did the screen
turn on?
position.
The issue is with the
treadmill and not the
PVS. Troubleshoot the
power supply, multiple
checks will need to be
No
“Checking the Power
Does the
treadmill turn
on?
No
treadmill.
Without an external
made. Follow
procedures in
Supply and Power
Cables”.
Checking the
Power Supply and
Power Cables
(637-1381)
Checking the
Power Supply and
Power Cables
(637-1381)
The screen is
operational.
Yes
The screen is
operational.
Page 3
637-1401 Rev. B