HDMI® KVM Over IP Extender | 4K 30Hz | 328
ft. (100 m)
Actual product may vary from photos
User Manual
SKU#: SV565HDIP
For the latest information and specications visit
www.startech.com/SV565HDIP
Manual Revision: 04/24/2020
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Compliance Statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Use of Trademarks, Registered Trademarks, and other
Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and
other protected names and/or symbols of third-party companies not related in
any way to StarTech.com. Where they occur these references are for illustrative
purposes only and do not represent an endorsement of a product or service
by StarTech.com, or an endorsement of the product(s) to which this manual
applies by the third-party company in question. Regardless of any direct
acknowledgement elsewhere in the body of this document, StarTech.com
hereby acknowledges that all trademarks, registered trademarks, service marks,
and other protected names and/or symbols contained in this manual and
related documents are the property of their respective holders.
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Safety Statements
Safety Measures
• Wiring terminations should not be made with the product and/or electric
lines under power.
• Product installation and/or mounting should be completed by a certied
professional as per the local safety and building code guidelines.
• Cables (including power and charging cables) should be placed and routed
to avoid creating electric, tripping or safety hazards.
Mesures de sécurité
• Les terminaisons de câblâge ne doivent pas être eectuées lorsque le produit
et/ou les câbles électriques sont sous tension.
• L’installation et/ou le montage du produit doit être réalisé par un
professionnel certié et dans le respect des normes locales et du code de
construction local.
• Les câbles (y compris les câbles d’alimentation et de chargement) doivent
être placés et acheminés de façon à éviter tout risque électrique, de chute ou
de sécurité
• I terminiali dei li elettrici non devono essere realizzate con il prodotto e/o le
linee elettriche sotto tensione.
• L’installazione e/o il montaggio dei prodotti devono essere eseguiti da un
tecnico professionale certicato che conosca le linee guida locali sulle norme
edilizie e sulla sicurezza.
• I cavi (inclusi i cavi di alimentazione e di ricarica) devono essere posizionati
e stesi in modo da evitare pericoli di inciampo, rischi di scosse elettriche o
pericoli per la sicurezza.
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Säkerhetsåtgärder
• Montering av kabelavslutningar får inte göras när produkten och/eller
elledningarna är strömförda.
• Installation och/eller montering får endast göras av behöriga yrkespersoner
och enligt gällande lokala förordningar för säkerhet och byggnormer.
• Kablar (inklusive elkablar och laddningskablar) ska dras och placeras på så
sätt att risk för snubblingsolyckor och andra olyckor kan undvikas.
Warning Statements
• Make sure to assemble this product according to the instructions. Failure to
do so might result in personal injury or property damage.
• Never use this product if parts are missing or damaged.
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Transmitter Front ....................................................................................................................................... 6
Transmitter Back ........................................................................................................................................7
Receiver Front .............................................................................................................................................8
Receiver Back .............................................................................................................................................. 9
Product Information ..............................................................................10
Point to Point ..............................................................................................................................................12
LAN Connection ........................................................................................................................................ 13
Basic Video Wall Conguration ........................................................................................................... 31
Advanced Video Wall Conguration ..................................................................................................34
Setting an IP Address ............................................................................................................................... 38
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Product Diagram
Transmitter Front
1
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2
6
5
1F2 Button
2F1 Button
3IR In Connector
4Mic Out Port
5Rotary Dip Switch
6Serial Port 1
7Serial Port 2
8IR Out Connector
7
34
8
6
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Transmitter Back
5
1Network Status LED
2RJ45 Port
3HDMI Lock Screw
4Audio Embed Switch
5Power Port
6Reset Button
7HDMI Port
83.5 mm Audio Port
9Mini USB-B Port
1234
6789
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Receiver Front
1234
567891011
1F2 Button7Rotary DIP Switch
2F1 Button8Serial Port 1
3IR IN Connector9Serial Port 2
4Microphone In
Port
5USB-A Port11Resolution Switch
6USB-A Port
10IR OUT Connector
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Receiver Back
1
5
1Network Status
LED
2RJ45 Port7HDMI Port
3HDMI Lock Screw83.5 mm Audio Port
4USB-A Port9USB-A Port
5Power Port
234
6
7
6Recessed Reset
Button
89
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Product Information
Package Contents
• Transmitter x 1
• Receiver x 1
• Universal Power Adapter (NA, JP, EU, UK, AU/NZ) x 2
• Mounting Kits x 2
• CAT5e Cables (1.5 m) x 2
• DB9 Serial Adapters x 2
• RJ11 Serial Cables (1.2 m) x 2
• HDMI Cable (1.2 m) x 1
• Mini USB-B to USB-A Cable (1.5 m) x 1
• Rubber Feet x 8
• Plastic Screwdriver x 1
• Quick-Start Guide x 1
Requirements
For the latest requirements, visit www.startech.com/SV565HDIP.
• Video Source Device
• (Optional) HDCP 2.2 compliant monitors with HDMI
interface
• Display Device
• HDCP compliant
• Cables
• CAT5e/6 Cable
• HDMI Cables x 2
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• USB Keyboard
• USB Mouse
Rotary Dip Switch
The Rotary Dip Switch is located on the front of the
Transmitter and Receiver.
Rotary Dip Switch
If you are adding additional Transmitter/Receivers setups
on the same network you can use the Rotatory Dip Switch
to set all setups to the same channel or you can split the
trac, creating independent setups by assigning each setup a
dierent channel.
Note: By default the Rotary Dip Switch on the Transmitter
and Receiver is set to channel 0.
Changing the Rotary Dip Switch Channel
• On the Transmitter and Receiver, insert a Flathead
Screwdriver into the Rotary Dip Switch Slot and adjust the
Rotary Dip Switch to the desired channel.
Note: Set the Transmitter and Receiver to the same Ro-
tary Dip Switch channel.
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Installation
Point to Point
Transmitter
1. Connect an HDMI Cable to the HDMI Port on the
Transmitter and connect the other end to an HDMI port on
the Video Source Device.
2. Connect a MiniUSB-B Connector on the USB-B to USB-A
Cable to the MiniUSB-B Port on the Transmitter and
connect the USB-A Connector to a USB-A port on the Host Computer or KVM Switch.
3. Connect a CAT5e/6 Cable to the RJ45 Port on the
Transmitter and connect the other end to the RJ45 Port on
the Receiver.
4. Connect the Universal Power Adapter to the Power Port
on the Transmitter and the other end into an AC Electrical
Outlet.
Receiver
1. Connect a USB Device (Keyboard and/or Mouse) to the
USB-A Ports (2) on the Receiver.
2. Connect an HDMI Cable to the HDMI Port on the Receiver
and connect the other end to an HDMI port on the Display Device.
3. Connect the Universal Power Adapter to the Power Port
on the Transmitter and the other end into an AC Electrical Outlet.
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LAN Connection
• When using a LAN Connection, follow the Point to Point
connection instructions but instead of connect the
Transmitter and Receiver to each other connect each of
them to a LAN Device (switch, router, etc.) using a CAT 5e/6 Cable.
• You can manually assign an IP Address to the Transmitter
and Receiver. See Accessing System Conguration and the
Setting an IP Address sections for further information.
Note: Your router must support IGMP snooping and Jumbo
Frames. Please refer to your network switch or router documentation to ensure IGMP snooping and Jumbo Frames are
supported and enabled.
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Optional Installation
Installing the Rubber Feet
1. Remove the Rubber Feet from the Adhesive Strip.
2. Align each of the Rubber Feet on the back of the
Transmitter and Receiver, close to each of the four corners.
3. Remove the adhesive backing and apply the Rubber Feet in
the desired positions.
Connecting a Microphone
Note: A Microphone can only be connected when the
Transmitter and Receiver are set to unicast casting mode. See
the Changing Casting Mode section for further information.
1. Connect the Microphone Cable to the Microphone In Port
on the Receiver.
2. Connect a 3.5 Audio Cable to the Microphone Out Port on
the Transmitter and the other end to the Audio Input Port
on the KVM or Host Computer.
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Connectivity Diagrams
Point-to-Point Application
Computer Computer
Computer Computer
KVM
OR
Tx
SV565HDIP
Computer
CAT. 5e/6
Rx
SV565HDIP
HDMI
USB
USB
LAN Application
Computer Computer
Computer
Computer Computer
KVM
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OR
Tx
SV565HDIP
Computer
LAN
Rx
SV565HDIP
CAT. 5e/6CAT. 5e/6
HDMI
USB
USB
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Operation
Push button Controls
Link and Unlink Video
• Push the F1 Button on either the Transmitter or the
Receiver, to link and unlink video.
Reset the Transmitter or Receiver to Default Settings
1. Power o the unit.
2. Press and hold the F1 Button.
3. While still holding the F1 Button, power the unit back on.
4. Hold the F1 Button for 17 seconds (the power/link LED will
ash green and blue).
5. Power cycle the unit to complete the reset.
Change from Graphic Mode to Video Mode
• Push the F2 Button once on either the Transmitter or
Receiver, to switch from Graphic Mode (default) to Video
Mode.
Selecting Anti Dither Adjustment Mode
Note: By default the Anti Dither Adjustment Mode is set to
o.
1. Push and hold the F2 Button for 3 seconds on either
the Transmitter or Receiver, to switch to Anti Dither Adjustment Mode Level 1.
2. Push and hold the F2 Button for a second time will change
from Level 1 to Level 2.
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3. Push and hold the F2 Button for a third time to turn Anti
Dither Adjustment Mode o.
Copying EDID Settings
EDID settings can only be copied from the Receiver, using the
push buttons.
1. Power o the Receiver.
2. Press and hold the F2 Button.
3. While still holding the F2 Button, power the Receiver back
on
4. Hold the F2 Button for 12 seconds (the network status LED
will ash yellow).
Rebooting the System
• Push the Reset Button once on either the Transmitter
or Receiver, to reboot the system. (The system can also
be rebooted using the Web Interface, see Rebooting the
Transmitter and/or Receiver section).
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LED Indicators
The Transmitter and Receiver both have two LED Indicators.
The Network Indicator is located next to the RJ45 Port and the
Power/Link LED Indicator is located on the top of the units.
LEDFunction
Transmitter/Receiver
Network Flashing: Indicates the
system is connecting to a
network
O: Indicates abnormal
connection
Power/LinkSolid Green: Indicates that
the Transmitter and Receiver
are not linked.
Solid Blue: Indicates that the
Transmitter and Receiver are
linked.
Flashing Green and Blue:
Indicates that the Transmitter
and Receiver are linked but
there is no video source.
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System Conguration
Locating the IP Address for the
Transmitter and/or Receiver
1. Press the F1 button on the Receiver.
2. The IP Address information will appear on the On Screen
Display (OSD) on the connected Display Device:
• Local IP = The Receiver’s IP Address.
• Remote IP = The Transmitter’s IP Address.
Locating the IP Address
Accessing System Conguration
1. Navigate to a web browser and enter either the
Transmitter’s or Receiver’s IP Address in the address bar.
2. Press the Enter key.
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3. The System tab will appear, giving you access to congure
the Transmitter or Receiver (depending on the IP Address
entered).
Checking Version Information
If the Version Information tab does not appear when you rst
log into the System Conguration, follow the steps below:
1. From the System screen, click on the Version Information
tab.
2. The Version Information tab will appear listing the version
information of the Transmitter or Receiver.
Version Information Screen
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Updating the Firmware
Note: Before updating the rmware ensure that the Transmitter and Receiver are not currently in use.
1. From the System screen, click on the Update Firmware tab.
Update Firmware Tab
2. The Update Firmware tab will appear.
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Update Firmware Tab
3. Click on the Choose File button to nd the rmware le on
the connected Computer.
4. Select an appropriate rmware le. When the le is selected
the name of the le will be listed next to the Choose File
button.
5. Click the Upload button to upload the rmware le. A
Status screen will appear displaying the statue of the
rmware update.
Notes: If the select le is not the correct le type a warning
message will appear indicating that the le type is incorrect.
Losing power during the rmware update may brick the unit.
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Firmware Update Failed
6. If you see the failed warning use the Back button located on
the browser to go back to the Update Firmware tab.
Note: You can perform the rmware update from either the
Transmitter or Receiver.
Resetting the Transmitter and/or
Receiver to Factory Default Settings
1. From the System screen, click on the Utilities tab.
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Utilities Tab
2. The Utilities tab will appear.
Utilities Tab
3. Click on the Factory Reset button.
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4. The unit (Transmitter or Receiver) will reboot, resetting the
unit to factory settings.
Rebooting the Transmitter and/or Receiver
1. From the System screen, click on the Utilities tab.
Utilities Tab
2. The Utilities tab will appear.
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Utilities Tab
3. Click the Reboot button.
4. The unit (Transmitter or Receiver) will reboot.
EDID Settings (Receiver Only)
1. From the System screen, click on the Utilities tab.
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Utilities Tab
2. The Utilities tab will appear.
Utilities Tab
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3. Under the Reset EDID to Default Value, select a Default
EDID value:
• Default HDMI EDID: The Receiver will use the connected
HDMI Display Device’s EDID setting for the default
settings.
• Default DVI EDID: Does Not Apply.
• Default VGA EDID: Does Not Apply.
4. Click the Apply button to apply the EDID changes.
Entering a Console API Command
1. From the System screen, click on the Utilities tab.
Utilities Tab
2. The Utilities tab will appear.
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Utilities Tab
3. Enter an API command in the Console API Command eld.
4. Click the Apply button to execute the API command. The
Output eld will return command values.
Note: A note will appear at the top of the screen indicating
that the command was applied.
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Viewing Statistics
1. From the System screen, click on the Statistics tab.
2. The Statistics tab will appear listing statistics for the selected
unit:
• State Machine: List the current state of the unit
(Transmitter or Receiver)
• Network: Displays the current network settings.
• Video: Displays the current EDID settings and local video
output.
Statistics Tab
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Basic Video Wall Conguration
Note: The Video Wall function can support a maximum of
9x9 wall conguration or a total of 81 receivers (where network resources allow).
1. From the System screen, click on the Video Wall tab, along
the top of the screen.
Video Wall Tab
2. The Video Wall screen will appear.
3. The following options will be under the Basic Setup section
on the screen:
• Bezel and Gap Compensation: Allows you to ll out the
dimensions of the rst monitor in the video wall.
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Bezel and Gap Compensation Section
• OW: Enter the outside width of the rst monitor in
millimeters.
• OH: Enter the outside height of the rst monitor in
millimeters.
• VW: Enter the view width (width of the screen) of the
rst monitor in millimeters.
• VH: Enter the view height (height of the screen) of the
rst monitor in millimeters.
• Wall size and Position Layout: Allows you to enter the
number of monitors used in the video wall.
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Wall Size and Position Layout Section
• Vertical Monitor Count: Enter the number of monitors
that are in the video wall setup along the vertical plain
(side by side).
• Horizontal Monitor Count: Enter the number of
monitors that are in the video wall setup along the
horizontal plane.
• Row Position: Allows you to assign a number to the
monitor in the rst row position. For example the
monitor in the rst row should have the number 0 and
the second monitor should be 1.
• Column Position: Allows you to assign a number to the
monitor in the rst column position. For example the
monitor in the rst column position should have the
number 0 and the second monitor should be 1.
• Show OSD: Selecting this check box will place a
number of each of the connected displays.
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4. On the Apply To: eld, Select the device(s) you want to
apply the video wall settings to.
5. Click the Apply button to apply the settings to the selected
device(s).
Advanced Video Wall Conguration
1. From the System screen, click on the Video Wall tab, along
the top of the screen.
Video Wall Tab
2. Select the Advance Setup section on the screen.
3. The Choose Control Target section will appear.
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Choose Control Target Section
4. Click the Show OSD check box to place a number of each of
the connected displays.
5. Use the Choose Control Target controls to select all
connected monitors or to select a specic row or column.
IconDescription
Select all connected monitors
Select a specic column
Select a specic row
6. When you have selected a control target you can adjust the
following on the Control Options section:
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Control Options Section
• Reset to basic Setup: Allows you to revert back to the
basic setup settings.
• Stretch Type: Allows you to select a image stretch type
e.g. Fit In (t to screen).
• Clockwise Rotation: Allows you to rotate the image
clockwise.
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• Screen layout row x column: Allows you to enter the
number of monitor per row and column e.g. 4 x 4.
• Row Position: Allows you to indicate the row position of
the Transmitter.
• Column Position: Allows you to indicate the column
position of the Transmitter.
• Horizontal Shift: Allows you to shift the selected display
horizontally.
• Vertical Shift: Allows you to shift the selected display
vertically.
• Horizontal Scale Up: Allows you to scale the display up by
pixels/column count.
• Vertical Scale Up: Allows you to scale the display up by
pixels/row count.
7. Click the corresponding Apply button after you have made a
change to specic eld.
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Setting an IP Address
1. From the System screen, click on the Network tab along the
top of the screen.
Network Tab
2. The Network screen will appear.
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Network Screen
3. On the IP Setup section, pick an IP Mode from the IP Mode
eld:
• Auto IP: The system will automatically assign an IP Address
to the unit.
• DHCP: The DHCP server will automatically assign an IP
Address to the unit.
• Static: Allows you to manually assign an IP Address to the
unit.
4. If you selected Static, enter the IP Address, Subnet Mask, and
Default Gateway in the corresponding elds.
5. Click the Apply button to apply IP changes.
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Changing Casting Mode
1. From the System screen, click on the Network tab along the
top of the screen.
Network Tab
2. The Network screen will appear.
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Network Screen
3. Under the Casting Mode section on the screen, select either:
• Multicast: Send data to multiple sources.
• Unicast: Send data to a single source.
4. It is also recommended that you select the AutoSelect USB
Operation Mode check box.
5. Click the Apply button.
6. Reboot the unit (Transmitter or Receiver) in order to apply
the new settings.
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Conguring Video Over IP
1. From the System screen, click on the Functions tab, along
the top of the screen.
Functions Tab
2. The Functions screen will appear.
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3. On the Video Over IP section on the screen, the following
options will be listed:
Video Over IP Section
• Enable Video Over IP: Allows you to enable or disable the
video over IP function.
• Enable Video Wall: Allows you to enable or disable the
video wall function.
• Maximum Bit Rate (Receiver only): Allows you to select
the number of bits per second that are transferred across a
network.
• Maximum Frame Rate: Allows you to select a Frame Rate
percentage. Use the slider to select a percentage min. =
2% max = 100%
4. Click the Apply button and reboot the Receiver to apply the
changes.
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Conguring USB Over IP
1. From the System screen, click on the Function tab, along the
top of the screen.
Functions Tab
2. The Functions screen will appear.
3. On the USB Over IP section on the screen, the following
options will be listed:
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USB over IP Section
• Enable USB Over IP: Allows you to enable of disable the
USB Over IP function.
• Operation Mode
• Auto Select Mode: This setting will automatically select
the appropriate operation mode multicast or unicast.
• Active On Link: Use if using unicast mode.
• Active Per Request: Use if using multicast mode.
• Compatibility Mode
• Mouse Not Responding Well: Select this check box if
the connected USB mouse is responding slowly.
• K/M Over IP: Deselect the check box if the connected
mouse, keyboard, and touch pad are not working.
4. Click the Apply button and reboot the unit (Transmitter or
Receiver) to apply changes.
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Conguring Serial Over IP
1. From the System screen, click on the Function tab, along the
top of the screen.
Functions Tab
2. The Functions screen will appear.
3. On the Serial Over IP section on the screen, the following
options will be listed:
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Serial Over IP Section
• Enable Serial Over IP: Allows you to enable or disable the
serial over IP function.
• Operation Mode: Allows you to select an operation mode
type:
• Type 1: Uses the connected PC’s RS232 port to
communicate with dierent remote RS232 devices.
Those devices may have dierent RS232 baudrate
settings. The communication is RS232 dual direction
and machine talks to remote RS232 devices one at a
time. Addition software is required.
• Type 2: Uses the connected PC’s RS232 port to talk
to one or many RS232 devices. Under one to many
(multicast) scenario. RS232 communication is typically
one way from the PC to RS232 devices. The RS232 over
IP channel just works without the need of any extra
RS232 control commands.
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• Type 1 Guest: Not currently active
• Type 2 Guest: Through standard Ethernet network, the
extender communicates with remote Serial Devices
(RS232).
• Baud rate Settings
• Baud rate: Allows you to select a baud rate (speed at
which data is transmitted), from the drop down list.
• Data Bits: Select the number of bits that represent one
character of data (8, 7, 6, or 5).
• Parity: Select the when error checking occurs while
transmitting data (none, odd, or even).
• Stop Bits: Select a Stop Bit from the drop down list (1 or
2). A stop bit is an error check used to check a baud rate
or byte length mismatch.
4. Click the Apply button and reboot the unit (Transmitter or
Receiver) to apply changes.
Frequently Asked Questions (FAQ)
1. If the units are having issues communicating with one
another:
• Check to make sure the network supports both Jumbo
Frames and IGMP and that these setting are enabled.
2. If you are using Multicast mode and not receiving audio
through the Microphone port.
• You will have to change to Unicast mode for the
microphone port to work. See the Changing Casting Mode
section for further details.
To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support
48
Page 50
Warranty Information
This product is backed by a two-year warranty.
For further information on product warranty terms and conditions, please refer
to www.startech.com/warranty.
Limitation of Liability
In no event shall it be the liability of StarTech.com Ltd. and StarTech.com USA
LLP (or their ocers, directors, employees or agents) for any damages (whether
direct or indirect, special, punitive, incidental, consequential, or otherwise), loss
of prots, loss of business, or any pecuniary loss, arising out of or related to the
use of the product exceed the actual price paid for the product.
Some states do not allow the exclusion or limitation of incidental or
consequential damages. If such laws apply, the limitations or exclusions
contained in this statement may not apply to you.
To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support
49
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Page 51
Hard-to-nd made easy. At StarTech.com, that isn’t a slogan.
It’s a promise.
StarTech.com is your one-stop source for every connectivity part you need.
From the latest technology to legacy products — and all the parts that bridge
the old and new — we can help you nd the parts that connect your solutions.
We make it easy to locate the parts, and we quickly deliver them wherever they
need to go. Just talk to one of our tech advisors or visit our website. You’ll be
connected to the products you need in no time.
Visit www.startech.com for complete information on all StarTech.com products
and to access exclusive resources and time-saving tools.
StarTech.com is an ISO 9001 Registered manufacturer of connectivity and
technology parts. StarTech.com was founded in 1985 and has operations in the
United States, Canada, the United Kingdom and Taiwan servicing a worldwide
market.
Reviews
Share your experiences using StarTech.com products, including product
applications and setup, what you love about the products, and areas for
improvement.
StarTech.com Ltd.
45 Artisans Cres.
London, Ontario
N5V 5E9
Canada
FR: fr.startech.com
DE: de.startech.com
StarTech.com LLP
2500 Creekside Pkwy.
Lockbourne, Ohio
43137
U.S.A.
ES: es.startech.com
NL: nl.startech.com
StarTech.com Ltd.
Unit B, Pinnacle
15 Gowerton Rd.,
Brackmills
Northampton
NN4 7BW
United Kingdom
IT: it.startech.com
JP: jp.startech.com
To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support
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